Total 3,038 service centre manager job vacancies in Ang Mo Kio, North East

NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 countries, providing consulting, digital services, technology solutions, and more.

We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 12,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We’re searching for a IT Service Management Officer (SMO) to be part of our diverse team of talents here at NCS!

You will be part of a team of highly motivated individuals in the IT Governance Team, managing the development and maintenance of IT team on behalf of a key NCS client. You should have proven track records in areas of Stakeholder management, IT Service Management, IT Configuration Management, Incident Management, IT Security Management and IT Security Compliance & QA Management.

If you thrive on being part of delivery and transforming the clients’ operation, then this is the position for you. Your 'hands-on' knowledge, vast exposure and wealth of experience either in vendor and/or user environments, coupled with a driven and self-motivated personality, will ensure your success.

If you believe in going above and beyond, embodying excellence, and bringing people and technology together like never before, we would love to have a conversation with you!

What we seek to accomplish together:

You will be performing the following scope of work for a system or a family of systems for a NCS key client:

• Service Management
• Configuration Management
• Incident Management
• IT Security Management
• IT Security Compliance & QA Management

The following are the activities in each scope of work:

Service Management

• Monitor, report and ensure that the SLA/KPI of the in-scope systems are to be met, grouped under the System Family, to the client
• Liaise and work directly with client (stakeholders, Ops Managers and/or Contractors) for purpose of project delivery and maintenance support.
• Monitor and provide regular update to client on operation concern and/or compliance matters and propose resolution.
• Provide monthly summary and/or progress report on systems health, statuses, risk status and status of CR/SR and System Problem.
• Conduct and/or participate in management update meetings - CCC, Operations, Service Review, Audit and Management Meeting.
• Review reports from Operations & Support (O&S) project teams within the System Family
• Provide support to O&S Project teams during Audit, DR/BCP, Backup & Recovery exercise.
• Propose continuous improvement initiatives with recommendations to strengthen IT governance & compliance, increase efficiency on work quality and processes.
• Prepare Management plan and submit compilation to the Client annually

IT Configuration Management

• Periodically review IT asset inventory (hardware, software, network equipment, network attached equipment and end-points) records maintained and updated by Client appointed Asset Officer.
• Maintain oversight and review the Obsolescence at System Family Level, and highlight in advance to client in any eventualities of potential obsolescence.
• Prepare and submit report to Client

Incident Management

• Lead investigation and ensure resolution of incident withinstipulated SLA time
• Conduct root cause analysis and recommend improvement solution for recurrent incident to Client
• Ensure propersign-off/endorsement by client for incident resolution/closure and associated archival/repository

IT Security Management

• Schedule security scan for identified systems according to policies, and verify all vulnerability rectifications are satisfactorily performed.
• Conduct Security Review on System Access and administration patterns weekly, and report unusual or suspicious activities, if any, to SMO Head Office.
• Track, mitigate and deploy patch security vulnerabilities accordingly to the stipulated timeline. Maintain oversight and submit reports on monthly basis.
• Ensure application/software/system are updated with the latest virus/security patches
• Escalate and/or seek Client’s acceptance and approval of assessed risks.

IT Security Compliance & QA Management

• Ensure compliance status of the Systems adheres to applicable standards, polices, directives and guidelines.
• Declare, review and report compliance status to SMO head office annually.
• During audit exercise, work with stakeholders to provide responses and evidences to auditors or compliance related declarations.
• Provide a Rectification Plan on any gaps found.
• Provide rectification plan for issues arising from audit.
• Seek waiver on compliance whenever it is justifiable.
• Ensure all applicable standards, policies, directives, guidelines, deliverables and quality assurance records are filed and kept up-to-date for audit and review purposes.
• Work with Client on system enhancement required for policy changes and audit requirements.

A little about you:

• Degree in Information Systems, Computer Science or equivalent
• More than 3 years of IT project management experience and at least 5 years of IT experience
• Familiar with Software Development Life Cycle (SDLC)
• Experience in IT business analysis techniques

What you might also need to have:

• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques
• Must be customer oriented and be able to lead, develop and maintain respectful and trusting relationship
• Able to travel as and when required

As Asia’s leading technology services firm, NCS as part of the Singtel Group, aims to create sustainable value for all our stakeholders. We aspire to create the extraordinary, to impact millions of people every day, and to create a positive impact on our environment. Our sustainability strategy sets out the key Environmental, Social and Governance (ESG) areas that aim to create the NCS impact for our clients, our people and our future.

We Grow our People, Value our Clients, and Create our Future.

We want to change the way we live and work for the better, to create new and sustainable business growth, and to foster an inclusive future for all.

You can find out more about our Group’s sustainability focus to guide how you can contribute to our objectives at Sustainability Reports.

About NCS Group

We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services. Great work is never done alone, which is why we also believe in fostering a collaborative work environment where people with different expertise and talent can come together.

We’re here to make the extraordinary happen.

Find out more at ncs.co and our LinkedIn career site.

We handle all profiles with the highest level of confidentiality.

Duties & Responsibilities:

1. The Construction Manager shall play a key role in the conceptual development of the various construction projects and oversee its organization, scheduling, and implementation
2. He/She will be required to plan, lead and monitor progress and performance against the project plan whilst managing the day-to-day operational aspects of projects which includes manpower planning, construction progress monitoring, preparation of master schedule and cost control
3. Responsible for cost management to manage projects within approved budgets, include materials, manpower and machinery cost control for new and running projects
4. Responsible for exercising timely instructions to deal with the results of delays, or emergencies at construction project sites
5. Reviewing manpower planning and monitoring of work schedules to ensure orderly delegation of jobs and smooth operation. Ensure to exercise effectively safe and economical methodology and enforces project standards
6. To maintain close collaboration with Project Managers, Architects, Engineers and all stakeholders to minimise errors in the process to achieve smooth completion of projects
7. To liaise closely with clients, consultants, sub-contractors, relevant authorities and developers in resolving site issues and authorities compliance issue
8. To provide evaluation/findings and project results to HQ Tokyo in Japan on a frequent basis

Requirements:

1. 7-8 years relevant working experience within the Construction industry
2. Should possess a minimum qualification of Degree/Masters in Civil Engineering/Architecture/Technology or equivalent qualification
3. Ability to prioritize tasks well and able to work independently
4. Able to work under stress and complete tasks within set deadlines
5. Fluency in spoken and written Japanese would be advantageous as the incumbent will be required to communicate and collaborate with Japan Head Office

Responsibilities:

· To communicate and manage delivery schedules to meet the customers needs

· Co-ordinating with various departments on the production process from graphic, printing, binding to packing and resolving problems encounter in these areas

· Process and follow up on customers' orders

· Involve in customers’ visits when they are in the plant and provide assistance when necessary

· Attend to customers phones and e-mails enquiries

· Ensure timely and accurate shipment of products to local and oversea customers.

· Manage customers records and provide orders information to customers

Requirements:

· Minimum GCE “O” or equivalent

· At least 2 - 3 years of relevant experience, preferably with manufacturing operational exposure

· Proficient in MS Office

· Pleasant personality and good interpersonal communication skills

· A mature, self-driven and proactive team player

· Meticulous, able to multi-task and work independently

Reporting to the Centre Director on administration matters This role is a dedicated internal and external client service position involving filling up, issuing and filing of paperwork related to centre, parental engagement, regular interactions with champs and working co-operatively with all team members.

Job Responsibilities

• Oversee the daily operation of the centre.
• Represent the Centre to build business relationships and create Business strategies to swiftly build up business volume.
• Plan and Lead the Marketing strategy and activities
• Management of new inquires and conducting centre tours
• Implement quality standard for all programmes in centre in accordance to HQ process.
• Prepare monthly forms such as teachers attendance form, champs attendance forms, sign in/out forms, school bus attendance forms etc
• Ensure safety and timely transfer of students from school to centre
• Ensure safety of children within the premises
• Other ad-hoc duties assigned by Centre Director

Job Requirements

• Diploma in Business Management with minimum of 2 years of working experience in a preschool environment.
• Excellent Experience managing education Marketing and sales is preferred.
• Strong interpersonal and leadership skills.
• Exhibit a positive attitude when faced with challenges and keep a problem-solving mentality at the ready.
• Good communication and interpersonal skills
• Possess a passion for working with children and facilitating
• Meticulous, organised and able to multi-task
• Proficient in MS Office (Word, Excel and PowerPoint)
• Able to teach primary school subjects will be an advantage

Assists Restaurant Manager in all food service operations including guest relations; staff supervision and development; follow-up on general cleanliness and maintenances of the restaurant and look after each and every aspect which influences the business of the restaurant.

• Assists in maintaining all equipment to its best function and cleanliness in the store

• People management: recruiting new staff, training and developing existing staff, motivating and encouraging staff to achieve targets, coordinating staff scheduling

• Assists back of house in food presentation, kitchen procedures and other food - and services - related areas

• Working to ensure standards of hygiene are maintained and that the restaurant is complying with relevant health and safety regulations

• Ensuring high standards of customer service are observed at all times

• Handling guest complaints and queries

• Any other ad-hoc duties assigned by the superior Job Requirements

• A minimum of 1 year experience in supervising or managing a restaurant

• Able to work in a fast paced environment

• Ability to work effectively with a diverse mix of staff and students

• Positive, enthusiastic and effective communication style with advanced personal communication skills

• Willingness to work hours appropriate to support the operations of the restaurant schedule and additional activities

work on Weekends

Duties & Responsibilities:

• Responsible for the full spectrum of Administration Management of the Company under Asia Region which includes but not limited to strategic planning, forecasting, and budgeting, timely preparation and submission of management and statutory accounts, year-end audits, corporate tax compliance and internal controls
• Evaluate financial reporting systems, accounting and collection procedures, and make recommendations for changes to procedures, operating systems, budgets, and other financial control functions
• Coach and review the work of Officers
• To support reports to HQ Tokyo in Japan on frequent basis

Requirements:

• Degree in Economics/Business Studies/Administration/Sociology or Equivalent
• Minimum 10 - 12 years of relevant working experience
• Proficiency in MS Office (Word, Excel and PowerPoint)
• Fluency in spoken and written Japanese is necessary as the incumbent will be required to communicate and collaborate with counterparts in Japan, Tokyo Head Office including monthly accounts progress reports
• Capable of translating reports from English to Japanese or vice versa
• Good supervisory and time management skills

Job Description

This position reports to the management and required to have full knowledge of different departments and their work processes. Versatile and able to adapt to a fast paced enviroment as this position is one of the core operational role.

Key Responsibilities

Individual to be involved in:

1. Assist with daily administrative team duties

2. Invoicing, administrative and office support activities.

3. Hiring, training, and evaluating employees and taking corrective action when necessary.

4. Developing, reviewing, and improving administrative systems, policies, and procedures.

5. Ensuring the office is stocked with necessary supplies and that all equipment is working and properly maintained.

6. Working with the accounting and management teams to set budgets, monitor spending, other expenses.

7. Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.

8. Collecting, organizing, and storing information using computers and filing systems.

Technical Skills & Competencies

1. Attain admin skillsets by participating actively in daily duties.

2. Handle company budget

3. Strong communicator between different teams and clients

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

• As an integral part of the finance team, you will be responsible for financial planning and analysis of the operations for the region
• Accountable to execute assigned standard tasks as listed below proactively and independently
• Responsible to support the development of top-down planning figures, communicate targets and summarize analysis for approval bodies.
• Conduct budget/forecast content plausibility checks and clarification, assess chances and risks per division.
• Analyze and comment important target/actual deviations relevant for overall group performance and identifying trends
• Prepare and review financial variances between Actual / Budget / Forecast financial results
• Working closely with the different cross functional teams.
• Advise and guidance for local country on Corporate guidelines and processes
• Ad-hoc projects

Qualifications

• University degree or equivalent in business administration, accounting, economics or related field
• Considerable work experience in Controlling > 5 years (some international experience preferred)
• Highly analytical with strong financial and problem-solving skills
• Ability to multi-task and work in a challenging fast paced environment
• Independent worker and analytical thinker with an ability to conduct data analysis and resolve complex problems
• Attention to detail and the ability to identify data patterns
• Good interpersonal, verbal and written communication skills and team work spirit
• Must have strong and advanced MS Excel skills and well experienced with Microsoft suite of products
• Experience using Hyperion Financial Management, Cognos Financial Performance Management Software in a large corporate environment

Why DB Schenker?

Competitive salary package

Opportunities for career growth and development, both locally & internationally

Supportive and collaborative team environment

Access to company-wide training programs and initiatives

What’s Next?

Interested in this unique job opportunity? Then please click the apply button above. You’ll be redirected to our Careers Portal where you’ll be able to submit your application.

Key Responsibilities：

1. Financial Analysis and Reporting:

• Analyze financial data and provide insightful reports to support decision-making by the management team.
• Prepare and present accurate financial statements, including profit and loss statements, balance sheets, and cash flow statements.
• Develop financial models and forecasts to support budgeting and financial planning processes.
• Ensure compliance with accounting principles and local financial regulations.

2. Business Partnering:

• Collaborate with internal management teams to provide financial insights, strategic analysis, and recommendations to drive business growth.
• Engage with global clients' stakeholders to build strong financial relationships and support their financial needs.

3. Pricing, Forecasting, and Budgeting:

• Develop and implement pricing strategies and methods to optimize revenue and profitability.
• Forecast revenue and expenses, track financial performance against budgets, and identify areas for improvement.
• Partner with Account Leaders to formulate accurate estimates and financial projections.

4. Financial Operations:

• Oversee month-end financial closing processes, including revenue recognition, internal billing, and reconciliation of accounts.
• Monitor accounts receivables and payables, ensuring timely and accurate processing of transactions.
• Review financial processes and suggest improvements for increased efficiency.

5. Any ad-hoc tasks as assigned by Management.

Requirement:

• Bachelor Degree in Accountancy or Finance Management
• Minimum two years of relevant experience
• Excellent communication and interpersonal skills to liaise with internal and external stakeholders
• Ability to understand and analyse financial data
• Meticulous with a positive attitude

Job Description

This position reports to the Director. Responsible for overseeing daily operations in the sales department. Duties include hiring and training marketing and sales staff, relaying information from upper management to department staff about sales quotas and generating leads to divide among sales

Key Responsibilities

Individual to be involved in:

1. Overseeing sales, promotions and campaigns.

2. Overall rsales management responsibility for the dealership operations and staff

3. Safeguard short-term and long-term target turnover/results for the dealership: aftersales

4. Supervise sales department

5. Any Ad Hoc Given by Director

Technical Skills & Competencies

1. Overall sales management responsibility for the dealership operations and staff

2. Oversees sales, promotions and campaigns

3. Maintain target and relationship with clients

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Job Description

Our Manager will work as part of a dynamic and passionate team to maximise capacity, efficiency, and profitability.

You will plan and manage all aspects of the project including scheduling, cost control, quality, safety, reporting and administration.

You will oversee the installation team and work towards exceeding customer expectations by accomplishing the highest quality productions and management.

You will manage the installation team, providing guidance and mentorship to ensure high performance of the team.

You will collaborate with all departments, including general workers, tailors, deliveryman, installation technicians, inventory manager and the sales manager, to ensure the successful execution of projects.

You will monitor project progress, track key milestones, and provide regular status updates to various stakeholders.

You will identify and resolve project-related conflicts and obstacles, ensuring effective communication and collaboration among team members.

About the Role

The Project Sales Engineer will act as liaison between the company project team and clients, providing information on planning, delivering, testing, commissioning, service and maintenance repair related knowledge from securing to closing of a project.

Job Description:

• Develop rapport with customers and advance the sales funnel from initial contact to sales.
• Establish good contact with developers, architects and MEP consultants.
• Thorough understanding of relevant industry, products, equipment and services provided to client

Job Requirements:

• Minimum Degree in Mechanical Engineering or equivalent
• Excellent interpersonal and customer service skills
• Strong knowledge in HVAC/ACMV
• Prior experience in the construction related field is highly preferred
• Proficient with Microsoft Office Suite, AutoCAD and project planning related software are required to prepare for proposal, reports and logs

As a Advertising Sales Manager, you will be responsible for driving advertising revenue and creating impactful marketing solutions for our clients. You will collaborate with F&B cleints to develop and implement successful advertising campaigns across various platforms. Key responsibilities include:

• Achieve the sales target given by the company
• Plan strategy and implement it on existing accounts to generate more revenue from there
• Consistently meeting monthly sales pipelines
• Build and maintain good rapport with new and existing clients
• Keep an eye on the ongoing changes in the market and propose suitable solutions to help clients with their needs
• Work closely with the marketing team to execute creative and effective marketing strategies to achieve business objectives
• Deliver excellent customer service
• Develop and maintain digital-media relationships to expand advertising touch-points and find revenue growth
• Come out with creative pitches and solutions to achieve company’s business development purposes

Qualifications:

• Minimum 3 years of working experience in similar role or sales industry
• Strategic and planning skills (ability to develop strategy and plan)
• Strong execution skills to deliver on growth targets
• Possess good communication and negotiation skills
• Able to work independently and also be a good team player
• Fluent in both written and spoken English

We offer a competitive salary, commission structure, benefits package, and opportunities for career advancement and professional development.

1. General and Administrative

· Uphold company’s core values and maintain a professional appearance and demeanours that reflects the company’s commitment to quality, continuous improvement and care and respect for individuals.

· Plan and coordinate with relevant team(s) to produce and prioritize jobs and, when necessary, reorganize to meet deadline changes and updates.

· Comply with all health and safety standards and workplace legislation.

· Communicate effectively with the assigned supervisor, internal teams and own team, informing and updating them regularly to guarantee that customer objectives are met and follow systems and procedures outlined in the company manuals.

2. Scope of Work

Operations Management

• Determine priorities dynamically and set planning assumptions for work-in-progress levels by products, cycle times and yields
• Manage manufacturing key metrics including loading, performance to commitments, on-time delivery and bottlenecks
• Evaluate the sustainability of manufacturing processes by preparing rough-cut capacity plans
• Improve operation planning through use data analysis.
• Analyse production efficiencies

Maximize resource utilization

• Manage material requirements planning taking into account the sales forecasts, production plans and production capacities
• Manage a balance between production requirements and manpower resources

Conform to management system requirements

• Integrate quality principles and methodologies to enhance engineering performance
• Evaluate Workplace Safety and Health management systems for compliance and improvements

Contribute to continuous improvement

• Evaluate the organization’s approach towards a lean enterprise
• Manage innovation practices in organization
• Analyse data for business insights identification
• Review manufacturing processes to reduce working capital and optimize inventory levels

Influence organizational development

• Develop on-the-job training program
• Develop workplace learning plans
• Lead change management in the organization
• Conduct interviews and make hiring decisions
• Resolve workplace grievances and disputes

Job Requirements:

• At least 6 years’ experience in production management
• Successful implementation of 5S, Kaizen, Lean Manufacturing, TQM, Lean Six Sigma advantageous
• Proficient in MS Office

Competencies:

• Technical Minded
• Hands On
• On the Ground
• Develop Staff
• Problem Solving
• Decision Making
• Communication
• Drive for Improvement
• Sense of Urgency

Overview:

The SAP Manager will set the strategic direction, lead the growth, and manage of the SAP Team.

Responsibilities:

- Manage/Hire SAP Team

- Manage pre-sales and delivery

- Build SAP team for pre-sales and delivery

- Manage delivery to ensure the overall success of the implementation/project delivery of SAP solutions and business processes.

- Must provide leadership and management for the assigned team and is expected to develop an effective team that will meet and exceed customer expectations.

- Proactively build and grow a team culture that focuses on successful and enduring customer and partner relationships.

- Work with clients directly

Requirements:

- 8+ years of SAP techno-functional experience

- At least 2 years of end-to-end SAP pre-sales management

- At least 5 years of SAP project and/or program management

- At least 3 years of team management

- Strong solution architecture and pre-sales background

- Proven track record in business development

- Excellent interpersonal skills, with proven experience and thought leadership

- Strong verbal and written communication skills

- Strong presentation skills

Duties for the director of administration will include managing administrative staff, guiding operating methods, disbursing funds to departments, monitoring budgets, improving information systems, overseeing human resources requirements, updating senior executives, analyzing financial data, and developing operating procedures and policies. Your superior organizational skills and strategic planning will assist our organization in generating positive revenue growth, harmonizing operations, improving employee performance, and enhancing our business model.

Requirement:

1. Able to work with long hours, weekend and public holiday.

Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfill their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us to do the best work of your career and make a profound social impact as a Service Delivery Engineer on our Service Delivery Team in Singapore.

What you’ll achieve
As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.

You will:
•Perform specific delivery support activities for a single customer
•Assist in coordinating development and consolidation of technical and process documentation
•Focus on activities like data analytics and reporting
•Assist with analyzing specific issues with the customer
• Partner with Dell team(s) to provide an outstanding experience to the customer

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements
•2 to 5 years of related experience
•Good organizational and planning skills to coordinate program deliverables
•Ability to set priorities and delegate
•Excellent analytical and problem-solving skills

Desirable Requirements
•Bachelor’s degree or an advanced degree
•Proven experience in a similar roleHere’s our story; now tell us yours

• Lead and Manage Customer Service Team (~ 15 to 20 members) under Assistant Customer Service Manager.
• Initiate and Manage Continuous Improvement Activities.
• Support data processing and analysis on inventory data / transaction data.
• To prepare relevant documents and participate in customer audit with operation team and quality team.
• To receive any escalations from existing customers; Conduct second-level fire-fighting upon receiving any complaints.
• Compile the relevant specification with operation team for any purchasing / sourcing.
• Communicate and liaise with procurement team for any operational supply, equipment.
• Assist Customer service Manager overseeing the operations under customer service functions.
• Attend to customer’s enquiries & complaints when required.
• Ensuring the smooth operation & cooperation with the team members.
• Monitoring customer service members, coordination & improvements.
• Participating/executing in costs reduction exercise so as to achieve cost optimisation for Customers and the Organisation.
• Identify/Engagement in new system implementation to actualise functions for each process. (Productivity improvement).
• Attend and facilitate customer monthly meetings.
• Prepare meeting minutes and verify KPI report before presenting in monthly meeting with customer.
• Verify the billing summaries prepared by the Customer service officer.
• Verify the billing reports to our customers as well as service agreements.
• Keep any operational documents properly.
• Immediate reporting to direct superior upon any irregularities

Job Requirements:

• Proven experience in Customer Service or a customer facing role within a B2B.
• Analysis of customer requirements and discussion with the internal team.
• Mature, self-motivated and able to work independently.
• With 3 to 5 years experience as a warehouse customer service Executive under any global LSP companies.
• Basic knowledge / experiences on warehouse management systems and documentation.
• Able to speak, read and write English upon directly communicating with customers or / and appointed vendors.
• Experience on Documentation such as checklists, temperature / RH reports.
• Able to compile KPI reports periodically.
• Able to verify the billing reports to our customers as well as service agreements.

Main Job Tasks & Responsibilities

1) Lead and spearhead the operation and execution of project from inception development Phase to manufacturing start up to site installation to completion of project.

2) Lead the project and facilitate coordination with client, architect, consultant and NSC.

3) Monitor the site progress with site manager/coordinator/supervisor

4) Develop project schedule

5) Attend site meeting or progress meeting with client/architect/designer/consultant together with site project team.

6) Handles all correspondences/documentation and prepare reports(emails, site progress report weekly update project schedule, etc.)

7) Monitor and manage approved project budget by management and provide value engineering to work scope and materials

8. Manage and resolve design and technical issues with site manager/coordinator/supervisor/Factory manager.

9) Plan and schedule project timelines

10) Implement and manage project changes and interventions to achieve project outputs

11) Provide direction and support to project team

12) Quality assurance

13) Constantly monitor and report on progress of the project to management

14) Present reports defining project progress, problems and solutions (submit weekly site progress report to management)

15) Monitor and manage rectification works.

16) To establish progressive and finalized final claim to clients for each completed projects

17) To participate in ad-hoc projects and other duties when required

18) To evaluate and approve sub-contractors/suppliers claim and recommend appropriate payments

19) Attend company's weekly and fortnightly meetings

Requirements:

1) Experience in ID projects
2) Knowledge of both theoretical and practical aspects of architectural, building and mechanical and electrical works
3) Proven experience in managing site work and managing a project team
4) Proven experience in people management and problem solving skills

5) Able to work with long hours, weekend and public holiday

Interior designers plan and organise the design of commercial and domestic interiors. Projects may take place in a range of settings, including:

• office spaces and industrial premises;
• retail locations,
• educational institutions and statutory boards,
• residential developments
• able to work on weekend and long hours

A. Overall Purpose Of The Job

The incumbent is responsible for developing and driving new businesses as well as account extension businesses of existing clients within the Assigned Segments, from lead generation through to close.

Main responsibility is to aggressively drive new and account extension businesses for the Singapore market through the development of sales strategies and tactical execution of action plans in order to meet the monthly, quarterly, and yearly allocated sales targets.

Incumbent will be part of the Singapore Sales & Marketing team and is required to ensure alignment of Sales strategies within the Singapore market. This is achieved through the direction of Managing Director Singapore & Middle East in conjunction with Sales activities, campaigns, and strategies in accordance with the International SOS Group Sales leadership team.

B. Key Responsibilities

a. Sales Targets and Strategies Execution

(i) Develop and execute activities that will enable the achievement of the assigned sales targets

· To achieve the assigned sales targets on a monthly, quarterly, and yearly basis.

· To prepare actions plans and schedules to identify specific targets and/or opportunities within the assigned sales verticals.

· To ensure the required number of sales calls/visits to prospects and existing clients are achieved.

· To work with Head of Marketing and Communications, Singapore to ensure consistent lead generation. To qualify and follow up on the leads and/or referrals resulting from field activities.

(ii) Plan strategies, jointly with Managing Director Singapore & Middle East and Head of Account Management & Partnerships, that support the achievement of assigned sales targets

· To identify business opportunities via prospect development and/or evaluating the changes within the market environment.

· To analyzedata of existing clients and determine the appropriate sales approaches to enable account extension and up-selling of additional services/solutions.

· To review and develop strategies with regards to the verticals and/or initiatives that has been assigned.

· To provide timely sales pipelines updates when required and with the ability to accurately project the estimated close won period of the identified opportunities.

b. Clients & Prospects Engagement

(i) Focus on client centricity

· To maintain and enhance client relationship by providing support, information, guidance and following up on required sales activities whenever is appropriate.

· To cultivate effective business relationships with identified economic buyers, influencers, technical buyers, and buyers to ensure buy-in of solutions.

· To ensure prompt response to clients and prospects queries, ensuring the correct expertise, knowledge and personnel are involved in the response.

(ii) Ability to develop opportunities

· To participate in relevant sales and/or marketing events as deemed required by Managing Director Singapore & Middle East.

· To identify and attend trade meetings, industry conventions and networking events hosted by business associations so as to network and obtain sales leads.

c. Sales Administration & Support

(i) Strong focus on administration

· To provide support to Client Services team to ensure client related documentation, invoicing and entries within relevant systems are being managed accordingly.

· To support Finance team to ensure working capital targets for the assigned clients are being well managed according to the assigned Finance targets.

· To ensure the accurate and timely updating of sales related details, information and sales calls/visits made within the existing systems (e.g. SalesForce.com).

· To adhere to the required sales processes, procedures, and protocols.

(ii) Collaborate with relevant teams

· To work with Commercial Services team to develop competitive pricing that will enable the winning of the opportunities that has been targeted.

· To work with other relevant teams whilst pursing opportunities with existing clients and/or prospects (e.g. Medical and Security team, Operations team, Assistance Centre team etc.).

· To liaise and work with Singapore team members as well as relevant Group and other countries functions on all sales related activities.

(iii) Pursue opportunities to improve

· Maintains professional and technical knowledge by attending internal and/or external education workshops, trainings, briefing sessions and/or external events as arranged by the Managing Director Singapore & Middle East.

· Display keen interest in participating in the scheduled Sales & Marketing meetings.

C. Job Profile

Required Skills, Knowledge and Competencies

· Strong consultative selling and/or value selling business knowledge, preferably within the Corporate, Government and/or Education verticals.

· Result oriented, displaying high passion, drive and motivation so as to achieve the assigned sales targets and Key Performance Indicators (KPIs). Ability to identify what to do when performance deviates from plan and execute corrective measures.

· Strong analytical, problem and decision making capabilities. Able to analyze the information in a given situation and recommend the best course of action.

· A self-starter who is able to work with minimum direction whilst possessing both the desire and ability to develop constructive ideas to react to the ever changing business environment.

· Exceptional written and verbal communication skills. Able to communicate and deliver client presentation with ease and flair.

· Persuasive, articulate and able to work with and influence people of different nationalities, personalities and across all levels.

· Display good cross functional skills, with the ability to collaborate and communicate effectively within a demanding and culturally diverse matrix organisation.

· Stress tolerance, able to do the job/task with minimal anxiety level.

· Hardworking, persistent and a dependable team player.

Required Work Experience

· At least 5 years in a sales representative role.

· Proven track record in business development and account management activities, selling complex B2B solutions to multinational companies in a fast moving and global 24/7 environment.

Required Qualifications

· Bachelor’s Degree, Business and Marketing majors preferred.

Travel / Rotation Requirements

· Singapore based, with occasional travels within Asia, depending on business requirements.

Responsibilities

• Support Production system of LifeAsia and Integral Group

• Program enhancements/developments related to Life Asia and/or group 400 system

• Able to interact and coordinate efficiently with other IT Sections and within Core Application Team itself

• Liaise with Web Application Team on Front-end applications on inter-related projects

• Perform system analysis, design and system unit/integration testing

• Prepare/update Technical Specifications and end user system job instructions documents

• Liaise with external parties pertaining to system collaboration and system testing

• Observe, maintain and comply with the KPIs, work instructions, guidelines, security controls, audit controls and governance set

• Ensure quality deliverables, documentation and reporting for work assigned and performed

• Sound experience in Life Insurance industry

• At least 5 years hands-on coding experience in SMART 400 on AS400

• Knowledge of both Life-400 and Group-400 will be an added advantage

· Guiding the organization’s activities

· Identifying opportunities to improve a business’ policies or objectives

· Ensuring a company is operating securely and effectively

· Preparing and reviewing operational reports

· Leading and/or participating in meetings

· Assisting managers in compiling annual budget information and reports

· Maintaining all policies and procedures manuals

· Hiring and training administrative staff

· Delegating tasks to administrative assistants

· Creating personnel folders for new hires

· Monitoring and projecting staffing needs

· Overseeing department budget planning and development

· Managing and maintaining all department databases

· Performing clerical accounting and general office duties as needed

· Developing strong relationships with cross-functional teams and departments

· Able to work with long hours, weekend and public holiday

Responsibility:

• Build overall Release plan
• Coordinate releases with various stakeholder teams (e.g infra, security etc) for the release dates
• Approve Release plan
• Change access board (“CAB”) approval
• Go / No decision facilitation
• Coordinate deployment into production with AMS release management
• Coordinate with relevant teams to ensure release changes are merged into other in flight code branches
• Configuration and version management of the releases
• Coordinate handover of release to AMS and release closure

Required Exp:

• 10+ Years including 5+ years in Telecom BSS domain
• Release Management– especially with CPQ, OM, Catalog, CRM, Marketing Management, Channels - Lead to Order, Order to Activate etc.

Required Skills:

• Delivery/Release management experience,
• Knowledge of CD/CI
• Experience in working with DevOps and Agile methodologies
• Team management skills
• Good understanding of application infrastructure, system architecture, and operating system