Total 7,045 Senior Executive service operations manager job vacancies in Singapore

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

About Us:

MindFlex Education Pte Ltd is Singapore's #1 Education Agency. Our team is highly focused on bringing the best value to our clients, whilst building an enjoyable and vibrant office culture. Cultivating and caring about our personnel remains at the heart of our company. We promote a family-like environment with no overtime culture.

We are currently expanding and looking for fresh & energetic talent to join our team. If you are a great team player with a good sense of responsibility and work ethic, do apply to this posting and we would love to get in touch with you!

Job Scope:

- Handle Day-To-Day Business Operations of Singapore's #1 Education Agency

- Attend to interested clients via various forms of warm leads (form orders, calls, WhatsApp, etc.)

(no cold-calling or anything of that sort)

- Assist clients in shortlisting and recommending suitable tutor profiles based on their criteria

- Coordinate and arrange 1st tuition lesson for clients and tutors

- Follow-up with any necessary administrative support and after-sales service

- Familiarize with and utilize custom-made company software which is focused on automation

Job Requirements:

- Friendly, Passionate and Energetic Team Player

- Organized and Good Administrative Skills

- Responsible and Strong Work Ethic

- Decent Typing Speed and Computer Skills

- Polite, Patient and Calm Personality

- Able to Commit for Minimum of 1 Year

- Poly & University Fresh Graduates are welcome, no experience required

Salary:

- $2,300 - $3,000/Month + CPF

(Depending on Qualifications & Work Experience)

- Attractive Monthly Team Bonuses ($200-700/month)

- Looking at about $2,500 - $3,700/Month or more after incentives

- Clear Salary Progression, Annual Salary Review (Minimum 10% Increase)

Working Hours:

- 4 Weekdays, 1 Weekend OR 3 Weekdays 2 Weekend

(Working days of your choosing & mutually agreed with the company)

- 9.00am - 6.30pm

- Strictly No Overtime and No Bring-Work-Home Culture

Why Choose Us:

- Fun Company Culture and Working Environment

- Casual Working Attire, Relaxed Setting

- Office with Modern & Fun Entertainment Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games, etc.)

- Company Meals / Outings / Events / Bonding Activities

- Full Leave Benefits: PH, Annual Leave, Sick Leave

- Career Progression and Extremely Low Staff Turnover Rate

- New Bright Hill MRT (Brown-Line) at Doorstep of Office

Others:

- Shortlisted candidates will be contacted for a short interview over Zoom or Face-to-Face

- Signing of Non-Compete contract will be required upon successful employment

• Perform record creation and system updating in operating systems relating to Secured Loans.
• Process documentation check, loan disbursement, loan servicing activities, loan redemption, fee payments & collection relating to Secured Loans.
• Prepare instructions, payment, advices & notification letters to customers/law firm
• Perform imaging, indexing and filing of collateral documents
• Perform reconciliation of General ledger accounts, transactions & documents
• Review & update system reports on daily, weekly and monthly basis.
• Handle filing of source reports & media and arranging for archival.
• Handle customer / lawyer’s enquiries

Required Skills:

• Min. 2 year of experience in financial institutions, with Credit operations or knowledge would be an added advantage
• Meticulous with eye for details
• Good understanding of operational risks
• Good communication & problem solving skills would be desirable
• Proficient in Microsoft office especially Microsoft Word and Excel

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

Salary: Basic $2,600 - $3,300 + AWS + VB

Time: Mon - Fri (8.30am - 5.30pm) & alternate Sat (8.30am - 12.30pm)

Location: Pandan Loop

Responsibilities:

• Manage customer orders from inception to delivery and through the entire order-to-cash cycle.
• Liaise with other teams to resolve requests/issues in a timely manner.
• Administer return processing & credit/debit price adjustment.
• Expedite and track customer orders: answer inquiries ( through e-mail, whatsapp, etc.).
• Take corrective actions to resolve customer issues or order fulfilment inefficiencies.
• Ensure compliance to all company and business policies and administer all open sales order and ensure appropriate order flow.

Requirements:

• Good working knowledge of Microsoft Office and systems used within Customer Service systems with expertise to assist less experienced colleagues.
• Min Diploma in Business Admin / Supply Chain.
• Minimum of 1 year previous Customer Service experience in an F&B / FMCG environment including management of complex/challenging customer issues.
• Experience of encouraging others to work to KPI’s/SLA’s.
• Creative thinking ability with proven problem-solving skills including developing new ideas and making projects.

Please submit your updated resume by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform you that only shortlisted candidates would be notified.

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Lon Kei Hin | EA Personnel No.: R23116368

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

About Us:

MindFlex Education Pte Ltd is Singapore's #1 Education Agency. Our team is highly focused on bringing the best value to our clients, whilst building an enjoyable and vibrant office culture. Cultivating and caring about our personnel remains at the heart of our company. We promote a family-like environment with no overtime culture.

We are currently expanding and looking for fresh & energetic talent to join our team. If you are a great team player with a good sense of responsibility and work ethic, do apply to this posting and we would love to get in touch with you!

Job Scope:

- Handle Day-To-Day Business Operations of Singapore's #1 Education Agency

- Attend to interested clients via various forms of warm leads (form orders, calls, WhatsApp, etc.)

(no cold-calling or anything of that sort)

- Assist clients in shortlisting and recommending suitable tutor profiles based on their criteria

- Coordinate and arrange 1st tuition lesson for clients and tutors

- Follow-up with any necessary administrative support and after-sales service

- Familiarize with and utilize custom-made company software which is focused on automation

Job Requirements:

- Friendly, Passionate and Energetic Team Player

- Organized and Good Administrative Skills

- Responsible and Strong Work Ethic

- Decent Typing Speed and Computer Skills

- Polite, Patient and Calm Personality

- Able to Commit for Minimum of 1 Year

- Poly & University Fresh Graduates are welcome, no experience required

Salary:

- $2,300 - $3,000/Month + CPF

(Depending on Qualifications & Work Experience)

- Attractive Monthly Team Bonuses ($200-700/month)

- Looking at about $2,500 - $3,700/Month or more after incentives

- Clear Salary Progression, Annual Salary Review (Minimum 10% Increase)

Working Hours:

- 4 Weekdays, 1 Weekend OR 3 Weekdays 2 Weekend

(Working days of your choosing & mutually agreed with the company)

- 9.00am - 6.30pm

- Strictly No Overtime and No Bring-Work-Home Culture

Why Choose Us:

- Fun Company Culture and Working Environment

- Casual Working Attire, Relaxed Setting

- Office with Modern & Fun Entertainment Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games, etc.)

- Company Meals / Outings / Events / Bonding Activities

- Full Leave Benefits: PH, Annual Leave, Sick Leave

- Career Progression and Extremely Low Staff Turnover Rate

- New Bright Hill MRT (Brown-Line) at Doorstep of Office

Others:

- Shortlisted candidates will be contacted for a short interview over Zoom or Face-to-Face

- Signing of Non-Compete contract will be required upon successful employment

Responsibilities:

• Handle customers’ queries (via telephone/email) escalated from Call Centre
• Handle queries from walk-in customers
• Handle first-level troubleshooting about the Internet e-services
• Escalating complex queries for superior’s intervention
• Engaging customers in change management campaigns
• Suggest improvements arising from feedback or interaction with the customers
• Submit daily reports promptly

Requirements:

• Diploma and above
• Relevant experience in payroll processing and/or customer service is an advantage
• Meticulous
• Good interpersonal and communication skills
• Result oriented

Only Shortlisted candidates will be notified.

(EA Reg No: 20C0312)

You may submit your resume to [email protected] for immediate processing.

Responsibilities:

• Create, execute, and maintain security architecture, guidelines, and processes in accordance with information security rules and best practices in the industry.
• Developing investment roadmap for security tools and ensure that security measures are integrated into the organization's infrastructure.
• Assess and analyze the security maturity of third-party vendors and partners to ensure compliance with the organization's ISO27001-based security standards.
• Determine and manage the security monitoring tools like EDR, NDR, Splunk, Microsoft Sentinel, and others to detect and analyze security risks and threats.
• Manage the security incident investigations by examining logs, identifying security issues and providing solutions.
• Monitoring suspicious networks, application, and user behavior.
• Conducting investigations, acquiring evidence, and analyzing data.
• Perform and prepare security log/access reviews.
• Inform stakeholders and executive leadership on security requirements and recommendations.
• Performing cybersecurity solutions in IT and operational contexts.
• Knowledge of data classification and loss prevention tools.

Requirements:

• With 5-8 years of experience in Security Professional Skills/Accreditation.
• Good knowledge of common security frameworks.
• Prior experience with Native Security Solutions and Microsoft Azure Cloud.
• Prior experience with Incident Response in relation to cyber events.
• With experience of DevSecOps transformation is an advantage.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Benefits Summary:

• Logistics Company
• Mon - Fri: 8.30am - 5.30pm, Alternate Sat: 8.30am - 12.30pm (Work from home)
• Up to $3,500 + AWS + VB
• Location: Tampines

Responsibilities:

• Maintaining the documentation for the business's import and export activities.
• Control of permit declarations and prompt delivery of clearance
• Processing import paperwork in coordination with carriers and co-loaders
• Ensuring effective cargo handling and responding quickly to consumer inquiries
• Establishing contact with suppliers and vendors for import shipments
• Responsible for creating invoices and, if necessary, carrying out invoice verification
• Competent in overseeing transshipments and international shipments
• Taking up any new tasks that are imposed

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

TANG WEI SHEN | EA Personnel No.: R23115252

Salary: Basic $2,000 - $3,000 + $40 mobile allowance + OT applicable + VB

Time: Monday - Friday (8.30am - 5.30pm)

Location: Benoi Road

Responsibilities:

• Servicing and repair of material handling equipment i.e. disesel and electric fork lift / MHE.
• Troubleshoot and rectify MHE issues.
• Other tasks as assigned by workshop supervisor.

Requirements:

• Must possess Class 3 Driving License.
• 1 Year relevant working experience in servicing/ repairing electrical and/ or diesel forklift or automotive/ industrial equipment repair experience.
• Good communication skills.
• Able to read, speak and write English.
• NITEC in Automotive or equivalent preferred.
• Must be able to do standby shifts 2 weeks every quarter including weekends and public holidays and handle passive standby 2 weeks 3 times a year.

Please submit your updated resume by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform you that only shortlisted candidates would be notified.

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

TANG WEI SHEN | EA Personnel No.: R23115252

Responsibilities:

• Perform record creation and system updating in bank’s operating systems relating to secured Loans.
• Process documentation check, loan disbursement, loan servicing activities, loan redemption, fee payments & collection relating to secured Loans.
• Prepare instructions, payment, and notification letters to customers/ law firms.
• Perform imaging, indexing, and filing of collateral documents.
• Perform reconciliation of General ledger accounts, transactions & documents
• Review & update system reports on daily, weekly, and monthly basis.
• Handle filing of source reports & media and arranging for archival.
• Handle customer / lawyer’s enquiries.
• Escalate any discrepancy / deviation to the Team Manager.
• Assist Team Manager by providing ideas/initiatives in improving the existing workflow and identify operational risks and implement measures to address / mitigate the risk.

Requirement:

• Bachelor or Diploma holder in Banking, Finance or in any related majors
• At least 1-2 years of experience in Loans or in Credit Operations role.
• Good understanding of operational risks.
• Proficient in Microsoft office especially Microsoft Word and Excel.

Interested Applicants, please email your resume to [email protected] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

Responsibilities:

• Supervise and lead the Singapore Flexitank Operations team.
• Coordinate between internal departments, agents, and relevant parties on Flexitank trade matters.
• Liaise with agency offices to gather information on sales activities, market conditions, sales leads, and potential customers.
• Create sea freight quotations for Flexitank services.
• Manage sales order processing for both sea imports and exports.
• Provide business support for sales activities.
• Handle logistics operations and third-party warehousing as needed.

Requirement

• Bachelor or Diploma in Supply Chain Management or Logistics or equivalent
• Minimum 3 years relevant supervisory experience in leading a team (experience with Flexitanks)
• Experience in handling overseas agents and offices will be an advantage

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities
You will be responsible for the Home’s community outreach and volunteer management program especially in the leading, planning, co-ordination, engagement, coaching, and expansion of these programs. You are also required to assist the Senior Social Worker in case management.

Volunteer Management
■Develop, promote and maintain a wide range of volunteer opportunities within the organization.
■Recruit, manage and deploy applicants for volunteer work.
■Provide ongoing support and guidance for volunteers.
■Organise and manage events which includes briefing of volunteers, logistics, coordination with corporations, school groups and individuals.
■Maintain BHID Facebook and upload current event photos, updates, articles on social media platform.

Social work
■ To assist the Senior Social Worker in case management.
■ Conduct home visits, provide assistance and advice for caregivers regarding various form of assistance available from government sector and VWOs.
■ Assess & prepare social reports for clients if needed.
■ Assist in administrative duties for Social Work Department e.g. Means Testing, MFEC, DDR etc.
■ Perform other administrative duties as assigned by the Senior Social Worker.

Technical Competencies:

■ Minimum Diploma (in any discipline)
■ Possess good communication skills, both written and oral
■ Effectively bilingual
■ At least 1 - 2 years of similar working experience
■ IT savvy and competent in social media platforms

Core Competencies:

■ Possesses a high sense of commitment to work with attention to detail.
■ Ability to work independently and as a member of a team.
■ Outgoing, energetic and self-motivated independent worker.

Preferred achievements / characteristics:

■ A positive and resilient personality.
■ Willing to learn and explore new things.

Responsibilities

• Handle day to day pricing and setting up of rate guidelines and surcharge
• Adjust prices to maximize revenue and profitability, considering factors like demand and market conditions.
• Collect data on competitor pricing, customer demand, and market trends.
• Predict future revenue and trade volume based on historical data, market analysis, and other factors to support financial planning.
• Work closely with overseas branches on all commercial initiatives and activities
• Conduct feasibility studies on pricing strategies and trade services, and be involved in business development
• Prepare monthly trade reports, including Container Business Performance Analysis and Contribution Margin performance review

Requirements

• Bachelor's Degree or Diploma in Maritime Studies/ Supply Chain Management or equivalent
• At least 2 - 5 year(s) of working experience in cargo pricing/ trade management role

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

We help our clients stay ahead of changes that impact their businesses, navigating complexity and risk. We deliver deep tax technical, people and legal expertise, while providing the critical context to make informed and compliant decisions. With clients ranging from multinational organisations and public sector bodies to entrepreneurs and family businesses, the work we do is diverse.

As a Senior Associate, you will be based in the Singapore office and be given exciting opportunities to provide Singapore global mobility services to internationally deployed staff in and out of Singapore across a variety of industries. This will also be a springboard to develop your consulting and advisory competencies.

• You will manage and work with an exclusive portfolio of clients who have a varying number of internationally deployed staff in and out of Singapore
• You will deliver a series of tax services to our clients – including managing tax compliance matters from end to end for companies and their expatriate employees, developing effective tax minimisation strategies, identifying tax planning opportunities to minimise tax costs and cross-border tax matters and managing client relationships.
• Possess good analytical skills to analyse individual and employment tax laws including conducting tax briefings to expatriate employees.
• Be proactively involved in marketing and business development activities to help identify and research opportunities on new/existing clients
• Develop strategies to solve complex technical challenges and perspective on key global trends including globalisation, and how they impact the firm and our clients
• Coach peers and fellow team members to encourage them to take ownership of their development

Job Highlights

• Career Development
• Positive working environment

Job Description

A MUST :

• Applicant must able to work on week end.
• Working Days: 4 weekdays + 1 weekend (off on PH)
• Applicant must willing to perform 3 staggered 9 hours(max) shifts between 8am-7pm. (Detail will be furnish during interview).
• Working Location: North-East or Orchard

Job Requirements & Responsibilities:

• Diploma in Biz admin with good communication skills to explain the enrichment program details to Mandarin & English speaking parents respectively.
• 1 - 2 years Sales Support and front desk Customer service experience
• Propose available courses to customers via various channel
• Actively follow up with student progression for up-sell opportunities
• Enroll new students through walk–ins, email, calls and marketing campaigns such as open house
• Provide prompt, relevant and accurate information about the enrichment program to the prospective parent and their child/children
• Proactively contact leads assigned for course conversion to achieve the sales target
• Attend and advise existing parents regarding matters concerning their child/children’s program change, fee collection

Please APPLY NOW with detail updated resume in Microsoft Word Format (.doc) and must include the following information :

• Personal Particulars (with short residence address)
• Education
• Work experiences( period of employment & job duty) in point forms
• Reasons for leaving each employment
• Last drawn salary in each employment
• Expected salary
• Earliest work commencement date / Notice period

EA Personnel No: R1102556

• Manages employee full lifecycle activities from onboarding to offboarding, including letter preparation, work pass management, system maintenance and physical on and offboarding works
• Maintains smooth running of the Human Resources Information System (SAP)
• Monitors timely update of personnel records (personal details, position, salary, appraisal outcomes, leave records, training and awards etc)
• To organise locally and produce SAP Group HR reporting
• Administer MOM Work Pass applications, renewals, and cancellations and ensure updates of employee data to MOM are completed timely.
• Be the back-up for payroll processing, posting and reports for Singapore, Thailand, Malaysia and Vietnam (variable compensation, overtime, expatriates’ compensation, special payments), income submission to IRAS and tax clearance for non-Singaporeans (if needed).
• Understand the process and support all payroll related matters such as payment of CPF, EPF, SOSCO, PCB, EIS etc, prepare monthly Headcount report and survey if required
• Monitor and alert the Human Resources Manager to any variance between the budgeted and actual salaries and headcount
• Provide effective training administrative support.
• Organize courses, corresponding with the participants, instructors, and external vendors
• Monitors and documents the effectiveness of learning opportunities
• Executes feedback and survey programs
• Any other ad-hoc L&D projects

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Responsibilities

• Handle customer enquiries via telephone calls, walk-in, facebook, corporate website, and emails.
• Handle and resolve customer complaints promptly and professionally.
• Consolidate customer feedbacks monthly and share with relevant departments promptly and accurately.
• Manage customer database for customer information, feedbacks, complaints and warranty cards.
• Verification of product defects from walk-in customers.
• Handle sales of spare parts for walk-in customers.
• Other ad-hoc duties as assigned.

Requirements

• Possess good interpersonal skills
• At least 2 years of relevant experience in customer service, preferebly in FMCG industry
• Proficiency in Microsoft Word, Excel, PowerPoint
• Good interpersonal, communication skills and be a committed team player.
• Good command in both written and spoken English.

Call Centre Executive

Working Hour: Monday to Friday (9am – 6pm)
Salary range: $2,800 - $3,500 + AWS + VB
Location: Clarke Quay

Job Responsibilities:

• Manage and provide administrative services (e.g., assisting patients with their appointments and making arrangements pertaining to their medical treatment).
• Perform service recovery such as managing complaints from patients.
• Chaperoning of patients to ensure smooth treatment process.
• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.
• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.
• Keep accurate and compete records consistent with regulations, policies, and procedures.
• Organise and prioritise own workload to ensure provision of quality services.
• Demonstrate an organised, effective, and timely approach to all tasks.
• Build and strengthen client relationships to achieve long-term partnerships.
• Develop a thorough understanding of our products and service offerings.
• Meet regularly with other team members to discuss progress.
• Generate progress reports for clients and senior leaders within the organisation.
• Other duties and projects assigned by your reporting officer as required.

Requirements:

• With relevant experience.

The Supreme HR Advisory Pte Ltd || EA No: 14C7279

Ng Syu Ching (Ellis) || Reg No: R22107944

We are an e-commerce logistics company based in Toh Guan Road, Jurong. We are hiring a full-time customer service executive for Quick Delivery Team.

Job Responsibilities:

• Monitor daily jobs dispatch to drivers
• Work closely with relevant departments to ensure customers' enquiries are attended to
• Provide advisory to drivers or evaluate changes
• Coordinate between drivers, customers and partners
• Ensure exceptions are resolved
• Perform any ad-hoc duties

Requirements:

• Minimum 1 year in Coordination related work experience
• Able to start work in short notice
• Familiar with Singapore roads and locations
• Good interpersonal and communication skills
• This role is open to Singaporeans only

Remuneration:

• Basic Salary - $2000 (Probation) to $2300 (Confirmation)
• Shift Allowance - $8 per working day for eligible shift
• Attendance Incentive: $200 monthly for good attendance! (No lateness or absence)
• Performance Incentive: $100 monthly depending on performance appraisal
• Tenure allowance - after 1st/2nd/3rd yr anniversary of employment the employee is eligible for $150-$500/monthly tenure allowances
• E.g. a 2nd yr tenure employee receives $340/mth, a 1st yr tenure employee receives $170/mth on top of basic salary.
• Meal Allowance for overtime more than 2 hours on top of normal working hours - $10
• Overtime pay eligible

Working Hours: 5.5 days/week

You will be assigned to the following roster below.

• Monday to Friday: 11am to 8pm, Sunday: 8am to 12pm (Eligible Shift Allowance)

Please submit your updated resume through the Apply Now link.

Your job involves leading a team of customer service staff to ensure everyone gets great service, no matter how they contact us. You'll support different parts of our business, like groceries, food, and memberships. Here's what you'll do:

• Make sure everyone follows the rules and plans we've set for how we help customers. If there are problems, you'll find them quickly.
• Keep an eye on how well the outside customer service team is doing. We'll meet with them every month to talk about how they're doing and fix any problems customers or our branches have.
• Handle serious complaints and find the best solutions fast.
• Work with different teams inside and outside the company to solve problems and make things better.
• Make sure everyone in the team feels good about their work and helps them do their best to reach our goals.
• Set goals for each person and the team, and help them get better at their jobs.
• Work with the training team to find out what we need to learn more about and make our ways of working better so customers are happier.
• Evaluate how well each person is doing and help them get better.
• Collect and study information to tell the bosses how things are going.

Requirements:

• Degree in any discipline
• Minimum 5 years of experience in retail, e-commerce or customer service industry
• Preferably at least 3 years of supervisory role experience
• Working knowledge in systems such as SAP or Zendesk is an advantage

Other information:

• Contract period: 1 year
• Basic salary: up to $4.5k per month
• Location: Fairprice Hub, Joo Koon
• Office hours 8.30am - 6pm, Mon - Fri. But may need to standby on weekends for operations

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Juven Lee Hui Teng (EAP No. R23116281) EA Licence No. 01C4394

Responsibilities:

• Respond promptly and professionally to all customer inquiries through various communication channels.
• Record and document caller information, including name, organization, contact details, and specific inquiries, ensuring accuracy for follow-up purposes.
• Prepare invoices and contribute to the generation of monthly reports for consolidated billing.
• Ensure accuracy and completeness in financial documentation related to customer transactions.
• Assist the Customer Service Manager in ensuring the smooth daily operations within the team.
• Collaborate with internal departments to address and fulfil customer requirements effectively.
• Update and manage the customer database with accurate and current information.
• Coordinate with various departments, including logistics and operations, to fulfil customer requirements effectively.

Requirement:

• Minimum Diploma in business administration or equivalent
• At least 1 year of relevant experience in customer service / sales administrator role
• Good communication and interpersonal skills
• Able to work well in a team

Interested applicants, please write in through CareersFuture with detailed resume in MS Words format.

EA License Number:17C8690

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.