Total 2,070 Senior Executive support advisor job vacancies in Singapore

Responsibilities:
IT Projects Implementation:
• Assist in software project implementation of warehouse automated storage and retrieval machine for customer, including supporting integration to customer ERP system, IT infrastructure and customers networks.
• Collaborate in setting up the machine, configuring software,
• Performing UAT/SIT, Software user Training for customer and internal staff, Software Go live support
• Document IT projects comprehensively, outlining processes, configurations, and outcomes.
• Conduct IT site visits to assess requirements, troubleshoot issues, and gather insights for improvement.

IT Service support:
• Provide remote helpdesk and onsite support services for customers, addressing their technical needs promptly and professionally.
• Be stationed onsite on scheduled days to offer hands-on IT software support and ensure customer satisfaction.
• Prepare detailed IT service reports for accurate tracking and analysis.

IT Tasks and Ad-hoc Duties:
• Undertake various IT-related tasks as required to support onsite customers effectively.
• Respond to IT ad-hoc duties assigned by the Supervisor, demonstrating adaptability and versatility.

Qualifications & Requirements:
• Minimum of a Diploma or higher in Computer Science, Information Technology, or equivalent field.
• Available to travel for support customer in Singapore & Malaysia
• A minimum of 3 years of hands-on experience in a similar position.
• Mandatory experience in software application support, with exposure to systems like inventory, warehouse management, ERP.
• Familiarity with basic IT infrastructure, server setup, and network troubleshooting.
• Effective communication skills to liaise with team members, customers, and vendors.
• Proficiency in escalating technical and customer inquiries clearly to technical teams and superiors.

Interested and suitable candidate kindly click quick apply. Resume will be forwarded to Stepfan Soon Yit
We regret that only suitable candidate will be notified.

GEMS Recruit/EA License : 23C1459
EA Personnel No : R24120893 (Stepfan Soon Yit)

Job Requirements:

1. Co-ordinate sales efforts to support business growth and achieve sales targets:

 Identifying and qualifying potential prospects, analysing their buying needs

 Have a minimum 2 years experience in client servicing in engineering sales.

 Possess a Diploma preferably in Engineering

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Position: Wealth Executive / Financial Advisor

Location: Henderson Road

Working Day: Flexible

Working Hours: Hybrid

Work Salary: $3,000 Monthly Allowance + Commission

We have a track record of successfully nurturing entry-level planners, paving the way for them to establish robust careers from the very start. Our proven and meticulously structured ecosystem has propelled newcomers to remarkable heights within their first year. Join us, and experience a transformative journey supported by the tools and guidance necessary to elevate your career to unprecedented heights.

• Proven Track Record: Join a team with a consistent track record of guiding entry level consultants towards quantum growth in production and earnings within the first year of joining.
• Compensation Package: We offer a fair compensation package to ease your transition into the FA team, ensuring you are well-rewarded for your efforts.
• Recognition: Experience success and walk amongst giants with a cohort comprising 40% Million Dollar Round Table (MDRT) qualifiers, numerous Court of Table (COT) qualifiers and 2 Top of Table (TOT) qualifiers.
• Proprietary Platforms: Differentiate yourself from industry peers by leveraging our exclusive platforms, offering you unparalleled opportunities to expand your clientele and network.

Unique Selling Points (USPs) of Company:

• Transformation and Empowerment: We have the ability and a proven track record of propelling newcomers to remarkable heights within the first year.
• Guidance for Excellence: Benefit from the company ecosystem and guidance, propelling you to excel.
• Mentorship Opportunities: Gain insights from experienced consultants through our mentorship programs, fostering your personal and professional growth.
• Fair Compensation: Enjoy a fair compensation package to support your transition and reward your hard work.
• Client Acquisition Platform: Never worry about shortage of leads; we provide a robust client acquisition platform for you to build your clientele.
• Comprehensive Training: Benefit from extensive training programs that will equip you with the knowledge and skills necessary to excel in wealth management, financial advisory, business owner planning, estate planning, property advisory, re-financing and more.
• Allowance Schemes: Take advantage of our monthly allowance schemes to provide stability of income while you grow your career.
• Business Essentials: Receive state of the art IT tools and our proprietary applications that will help you navigate the required administration and paperwork with ease.

Who We Welcome:

• Candidates eager to excel in the financial advisory field and helping clients achieve their financial objectives. Training will be provided.

Requirements:

• Candidate must possess at least full A levels/ Diploma/ Degree
• Possess certificate - M5 M9 M9A Hi

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Position Overview:

We are seeking a skilled IT Executive to play a key role in IT automated storage and retrieval machine

projects, customer warehouse integration, and providing advanced support

In this role, you will contribute to project execution, deliver exceptional customer support, and

ensure smooth Your technical expertise and customer-centric approach will be integral to our

success.

Responsibilities:

IT Projects Implementation:

• Assist in software project implementation of warehouse automated storage and retrieval

machine for customer, including supporting integration to customer ERP system, IT

infrastructure and customers networks.

• Collaborate in setting up the machine, configuring software,

• Performing UAT/SIT,Software user Training for customer and internal staff, Software Go live

support

• Document IT projects comprehensively, outlining processes, configurations, and outcomes.

• Conduct IT site visits to assess requirements, troubleshoot issues, and gather insights for

improvement.

IT Service support:

• Provide remote helpdesk and onsite support services for customers, addressing their

technical needs promptly and professionally.

• Be stationed onsite on scheduled days to offer hands-on IT software support and ensure

customer satisfaction.

• Prepare detailed IT service reports for accurate tracking and analysis.

IT Tasks and Ad-hoc Duties:

• Undertake various IT-related tasks as required to support onsite customers effectively.

• Respond to IT ad-hoc duties assigned by the Supervisor, demonstrating adaptability and

versatility.

Qualifications & Requirements:

• Minimum of a Diploma or higher in Computer Science, Information Technology, or

equivalent field.

• Available to travel for support customer in Singapore & Malaysia

• A minimum of 3 years of hands-on experience in a similar position.

• Mandatory experience in software application support, with exposure to systems like

inventory, warehouse management, ERP.

• Familiarity with basic IT infrastructure, server setup, and network troubleshooting.

• Effective communication skills to liaise with team members, customers, and vendors.

• Proficiency in escalating technical and customer inquiries clearly to technical teams and

superiors.

- 5days works, office hour

Key Duties & Responsibilities:

• Executive Support:
• Provide comprehensive administrative support to senior management, including calendar management, logistics arrangement, and expense reporting.
• Act as a primary point of contact for the senior management, handling inquiries and requests with professionalism and discretion.
• Assist in digital signing processes for documents as required by the senior management.
• Manage corporate credit card expenses and personal claims for the senior management, maintaining accurate records and compliance with company policies.
• Take notes and minutes during meetings as needed, ensuring that action items are documented and communicated effectively.
• Prepare and edit correspondence, presentations, and reports as needed.

Office Management:

• Oversee the management of the office, including maintenance of office supplies, equipment and facilities, pantry items, and any office-related needs.
• Manage access control for door access system and coordinate with IT for any technical issues involving the office.
• Coordinate domestic and international travel arrangements, including flights, accommodations, transportation, and visa processing.
• Prepare travel itineraries for all staff and to anticipate travel-related needs and proactively address any issues that may arise.
• Process all invoices from suppliers and third-party agencies for admin-related things.
• Coordinate office events, meetings, and gatherings, including scheduling, logistics, and preparation of materials.
• Arrange meeting logistics, any reservations, catering, and audiovisual equipment setup.
• Tracking of IT equipment i.e asset management system and sourcing for any office requirements
• Ensure that everyone adheres to the housekeeping rules to ensure smooth functioning and compliance with office standards.
• Manage vendor relationships and negotiations for office services and supplies.
• Raise Purchase Requisition for office-related items and acknowledge goods upon arrival.
• Facilitate communication within the office and between departments, ensuring that information flows effectively.
• Serve as a liaison and coordinate meetings between all staff, relaying messages, instructions, and priorities as needed.
• Assist with various ad-hoc administrative tasks

Qualification & Experience: -

• Proven experience as an executive assistant, office manager, or similar role, preferably in a fast-paced environment.
• A minimum of 3-4 years of experience in a similar executive assistant or administrative role is required.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Strong interpersonal and communication skills, with the ability to interact effectively with individuals at all levels of the organization.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other office software.
• Discretion and confidentiality when handling sensitive information

R1552011

Peak Ocean EA License No. 18C9336

Job Responsibilities:

Provide quotes and secure new business, either from new customers or by increasing share from existing ones.

Communicate with customers regarding air and sea import/export shipment instructions.

Coordinate with internal customer service/operations teams and vendors to ensure smooth shipment execution.

Address and resolve issues as they arise (occasionally during nights or weekends).

Build and maintain key customer relationships while gathering market information.

EA License No: 22C1414

Reg No.: R23113314

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by our company.

Responsibilities:
IT Projects Implementation:
• Assist in software project implementation of warehouse automated storage and retrieval machine for customer, including supporting integration to customer ERP system, IT infrastructure and customers networks.
• Collaborate in setting up the machine, configuring software,
• Performing UAT/SIT, Software user Training for customer and internal staff, Software Go live support
• Document IT projects comprehensively, outlining processes, configurations, and outcomes.
• Conduct IT site visits to assess requirements, troubleshoot issues, and gather insights for improvement.

IT Service support:
• Provide remote helpdesk and onsite support services for customers, addressing their technical needs promptly and professionally.
• Be stationed onsite on scheduled days to offer hands-on IT software support and ensure customer satisfaction.
• Prepare detailed IT service reports for accurate tracking and analysis.

IT Tasks and Ad-hoc Duties:
• Undertake various IT-related tasks as required to support onsite customers effectively.
• Respond to IT ad-hoc duties assigned by the Supervisor, demonstrating adaptability and versatility.

Qualifications & Requirements:
• Minimum of a Diploma or higher in Computer Science, Information Technology, or equivalent field.
• Available to travel for support customer in Singapore & Malaysia
• A minimum of 3 years of hands-on experience in a similar position.
• Mandatory experience in software application support, with exposure to systems like inventory, warehouse management, ERP.
• Familiarity with basic IT infrastructure, server setup, and network troubleshooting.
• Effective communication skills to liaise with team members, customers, and vendors.
• Proficiency in escalating technical and customer inquiries clearly to technical teams and superiors.

Interested and suitable candidate kindly click quick apply. Resume will be forwarded to Stepfan Soon Yit
We regret that only suitable candidate will be notified.

GEMS Recruit/EA License : 23C1459
EA Personnel No : R24120893 (Stepfan Soon Yit)

• 1 year contract with completion bonus (Convertible opportunity
• Monday - Friday
• Manufacturing Industry

Key Responsibilities:

• Prepare quotations for bids and annual contract renewal.
• Prepare sales contract for new orders.
• Enter orders in ERP system upon receipt of Purchase Orders.
• Collaborating with manufacturers to ensure timely delivery.
• Collaborate & follow up on delivery dates with Country Managers, Product Managers and Production department to ensure timely delivery.
• Prepare Order Acknowledgement for customers.
• Managing and optimising inventory levels to prevent shortages or excess.
• Coordinating transportation, including routes, schedules and carriers.
• Prepare shipping document, invoices and L/C negotiation document.
• Follow up on overdue payment with customers.
• Provide troubleshooting assistance for customer orders, account statuses and relevant problems.
• Analysing data to identify inefficiencies and areas for improvement.
• Weekly / Monthly sales & orders reporting.
• Other adhoc admin tasks

Key Requirements:

• Minimum 2 years’ experience in related field
• ITE Certification / Diploma

Additional Information

• Location: Central
• 1 year contract with convertable to permanent
• Salary up to S$3,500 depending on experience
• Working Days: Monday to Friday

HOW TO APPLY:

Simply submit your application with your updated Resume in MS Word Format to Elsa Adam (EA Personnel Reg. No.: R22109576) (EOG) by clicking the ‘Apply link’

or call your friendly Consultant, Elsa Adam, at 6590 9943 for a confidential discussion.

Please indicate the below information in your resume:

• Current & Expected Salary
• Reason(s) for leaving
• Notice Period / Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Job Description

1. Data entry to SMS and LMS: entering, sorting, compiling, tabulating, and evaluating data

2. Academic document management: filing, scanning, and managing documents e.g. deliver schedules, results, surveys.

3. Handle and respond to email, telephone, and in-person academic-related queries

4. SMS:

· Backlog of in-house/EDP results

· Ongoing in-house/EDP module results

· Generate and monitor resit/re-module list

· Communicate and monitor resit assignment submission

· Enter delivery schedules

5. LMS:

· Setup module site for all in-house programmes

· Upload module learning materials

· Create assignment submission points; reminder announcement to non-submission

· Making announcement to students concerning account setup, results

· Remind lecturers to complete grading

· Generate results for EB approval

6. Swirl recording of the lectures (charge and set-up the instrument for the recordings) and monitor the quality and upload the lecture video content in LMS.

Responsibility

• Deliver and exceed VEC sales and margin expectations along with OTD (On Time Delivery) performance targets.
• Maximise freight recovery.
• Maximise freight inwards charges.
• Generate new project business in collaboration with MRC Global General Manager Sales / Valve & Automation, National VEC Manager, Sales Representatives, Key Account Manager and Regional Sales Managers.
• Up sell at every opportunity, valves “Do you want fries with that?”
• All sales opportunities recorded in SAP and monitored using Open Quote System / MRC Global Tender Management System.
• Maximise margin on orders through negotiation with suppliers and stockists.
• Participate in profitability reviews of each customer to enable maximum return on quotations.
• Complete Tender Contract Approval Form (TCAF) and Supplier Risk Assessment (SRA) where applicable.
• Participate in implementing strategies for margin enhancement for non-profitable customers.
• Participates in a quarterly review of quotes with MRC Global General Manager Sales / Valve & Automation, National VEC Manager, Sales Representatives, Key Account Manager and Sales Managers.
• Take ownership of allocated inquiry base.
• Record all quotes in SAP / MRC Global Tender Management System.

Requirements

• Diploma in Engineering (Metallurgical or Mechanical) or similar.
• Minimum 3 years of sales support / customer service with quotation and order processing experience.
• Knowlede on Valve an added advantage.
• Knowlede on SAP preferred.
• Fast learner and able to work in a fast-paced environment.
• Able to work independently with minimum supervision.

Job Summary

• Create job number, update sales data, billing milestone & cost budget etc. in SAP
• To provide admin support for Project & Maintenance jobs costing and billings
• Verify and process billing request/advice for advance payment and progressive claims
• Update the changes in SAP for monthly revenue run and sales forecast
• Compile and submit monthly Order Analysis Report
• Co-ordinate with Finance, Operation Department and insurance broker for project insurance.
• Support External and Internal Auditors queries relating to job creations, amendment, and billing.
• Assist in ad-hoc assignment from superior.

Requirements

• Project billing and contract handling experiences
• Some accounting (GST Knowledge, Contract understanding (e.g. PO, milestone advance payment etc.) will be added advantage
• Proficient with SAP (e.g. Project System Module & Sales and Distribution Module), MS Word and MS Excel
• Meticulous, highly organized and positive attitude; Able to process high volume of work
• Worked in turnkey and maintenance industry will be added advantage

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT .

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Provide video and audio-conferencing system support to end users

• Manage incidents and requests from customers.

Job Requirements

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile/smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

• Installation, support and troubleshooting of software, hardware, and peripheral device
• Monitoring. Troubleshoot. Windows Laptop/Printer
• Responsible for troubleshooting in Operating system Managing and updating Windows patches for Desktops and Laptops.
• Desktop Support through remote access Coordination with clients and customer regarding their problems
• Any other ad-hoc duties assigned / required

Project Description:

The applicationsupport Consultant is responsible for theproduction systems, including Trading,Post-Trade, and PnL software,environment management, and softwaredeployment. Working closely withdevelopers, business analysts,infrastructure team members, portfoliomanagers, and traders.

The candidate will participate in therelease process, ensuring quality softwareis delivered promptly.

Responsibilities:

• Solve technical trading-relatedissues independently or leveragingteammates as necessary. Escalate toapplication and/or infrastructuresubject matter experts (internally orat vendors) when appropriate.Manage communications to thetrading staff and internal stakeholdersregarding issue/resolution.

• Build working relationships withtrading groups in both US and UK.

• Trading Infrastructure/PlatformStatus Communications - responsiblefor disseminating messages to theappropriate trading staff regardingtrading infrastructure/platform issues,exchange updates, etc.

• Assist with automating processes toachieve efficiency and streamlinedtrade support.

• Document and create newknowledge base to provide the mosteffective solutions to trading issues.

• Deployment of, support of, andmonitoring of the firm's internaltrading systems.

• Coordinate with vendors, internalapplication owners, infrastructureowners, and tech support to ensuretrading platforms are correctlyinstalled, configured, and tested.

• Liaise with development andinfrastructure teams, prioritize toolenhancements, and coordinate and participate in software/new version releases.

Mandatory Skills Description:

• Must understand the financial markets with strong equities background.

• Understanding of the trade lifecycle, back-office, and settlement processes

• Hands-on technical experience in an application support

• Has 3 years experience in a support role within

• Strong communication skills and the ability to work in a demanding environment.

• Well organized, detail-oriented, and able to focus and prioritize multiple tasks in a dynamic environment

• Aptitude to learn

• Understanding of ITIL methodology

• Good verbal and written communication skills

• Proficient writing SQL\PLSQL

• Hands-on experience with Unix/Linux like platform

• Good experience with Unix/Linux command line

• Understanding of XML/FpML etc data formats

• Know how to work with source-code (ability to read and understand logic) structures

• Experience with the use of MS Office applications: Word, Excel, Outlook,PowerPoint, and Visio

• Knowledge of Fix Messaging protocol and setting up FIX connections

• Front office Applications (Bloomberg, TradeWeb, MarketAxess), Trader Support will be a good benefit

• Experience in supporting order flow management between the trading desk and brokers

• Experience with Javascript will be a huge advantage

• Java applications support background

• Experience with Cloud (AWS) platform

Responsibilities:

• Manage and update necessary information in the SAP system.
• Check and input pricing and product information in the system accurately.
• Work closely with the IT Department when necessary.
• Manage and monitor sales promotion and campaign analysis.
• Manage customer invoicing.
• Keep track of monthly and quarterly data files for shipment, freight, and other group data for internal analysis.
• Ad hoc duties as assigned.

Requirements:

• Diploma in Business Administration or equivalent.
• At least 2 - 3 years of experience in sales support, preferably with SAP system knowledge.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected].

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc

JOB SCOPE

• Manages procurement coordination with vendors for logistics and transportation services, equipment like gas detectors and protective equipment, leased vehicles, laboratory related management services, air-freighting samples.
• 3rd party invoice processing
• Monitoring of sales pipelines, demand forecast
• Raise billings and manage billing accrual process
• Analysis of sales and billing performance
• To maintain sales contract and procurement contracts register
• Provide reminders to team 3 months ahead on expiring contracts pending for renewal
• Performing data entry duties with regards to metrics, sales figures and other key data
• Pull reports and information from Ecolab systems, providing data and guides to help the sales team
• Takes sales information and puts it into an easily readable format
• Coordinate meeting logistics, including reserving conference rooms, equipment setup, flight & hotel bookings and creation of presentations.
• Compile and edit presentation details from multiple people and sources
• Manage financial administrative tasks related to corporate card use and expenses and manage accurate processing of departmental invoices
• Exercise judgment and make decisions to promote smooth workflow and prioritization
• Ensure that internal and external client demands are met

Job Requirements:

• Degree holder, preferably in Business Administration, with minimum 5 years working experience.
• Process oriented, adaptable, reliable and flexible
• Proficient with Microsoft Excel and Powerpoint.
• Prior experience in sales administration and proficiency in Microsoft CRM, SAP systems is advantageous.

Apply now by sending your resume to [email protected] for more enquiries.

We regret to inform you that only shortlisted candidates will be notified.

Tammy Yap Yong Qi |R24121217| EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

Support Engineer will be responsible for support applications relative to Payment industry, Cards, ATM & POS Terminal and transaction processing protocols i.e. ISO 8583, fixed length message formats .

As a Support Engineer, you can look forward to:

Supporting card transactions for Visa, MC, AMEX, DISC.
Analyzing transaction failures and make recommendations to improve application reliability and quality, support processes, practices and procedures.
Making strong technical decisions and complete tasks & assignments under limited supervision.
Recognizing problems that need further investigations, seeking assistance when needed, and demonstrating initiative and self-motivation.
Ensuring documentation of production incidents and collaborate with different support and development teams and resolve issues.
Assisting the team in devising new support processes and ensure their implementation as per company policy.

Basic Qualifications for Consideration:

Bachelor’s degree or foreign equivalent in Computer Engineering, Computer Science, Information Technology, or a related field.
Minimum 7 years experience working within Banking Payment industry domain, Cards, ATM & POS Terminal and transaction as a production support engineer.
Knowledge of information systems elements (hardware, software, network) and their application to business functions/processes
Knowledge database concepts and MS Office.
Must have good communication (written and verbal) skills.
Experience leveraging monitoring tools (Splunk, DataDog, DynaTrace, New Relic, Catchpoint)
Prior Enterprise Java Application support experience
Some Enterprise Java Application Development experience.

Preferred Skills, Experience, and Education:
• Public Cloud (AWS, Azure) experience would be a plus to compliment the card industry experience
• Shell scripting, Putty, Oracle, SQL Server, MySQL

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd
Dinu Dinesh

EA Licence No: 11C5502

EAP Registration No: R22110286

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• T3-technical support role who will be handling escalations from front line and Tier 2 technical support teams within Palo Alto networks
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Preparing detailed RCA document for official submissions to customers
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Working with engineering on filling bugs and working with product teams on feature requests
• Working on Hot / Risk technical escalations from the region or other theaters 
• Lead case swarming and training sessions for frontline teams

1. Planning for Day-to-Day Operations

1.1. Plan the daily engineer schedule to optimize efficiency and productivity.

1.2. Coordinate the exchange of spare parts from respective principal brands to support repair and maintenance activities.

1.3. Monitor and track support cases logged daily, ensuring timely resolution and customer satisfaction.

2. Working Independently and Multitasking

Ability to work independently and handle multiple tasks simultaneously. Training and guidance will be provided by experienced staff to support these activities.

3. Basic IT Skills

Utilize basic IT skills to work with MS Office and email software for documentation and communication purposes.

4. Call-Center Experience

Preference for candidates with some call-center experience, which includes answering and logging support calls. This experience can be beneficial for effective communication with customers and issue tracking.

5. Work Experience

Candidates should have at least 2 years of working experience, preferably in similar positions, to demonstrate their ability to handle the responsibilities of the role effectively.

Work Location: Bedok South Road

Responsibilities

• Analyze, investigate and manage daily application issues/incidents
• Perform query jobs, generate data statistics and reports
• Perform system/issue monitoring & tracking of resolution through incident management system
• Work with cross functional teams (application development, infrastructure team) for incident investigation and follow up.
• Perform application deployment, support post deployment and post maintenance verification activities.
• Perform project documentation and document base-lining.
• Administration of application configuration, user account, and support audits activity related to this.

Requirements

• Diploma/Degree in Computing Science, Information Technology, Engineering or equivalent
• 2 - 5 years’ experience in IT Operation, application support and end user management
• Excellent analytical and problem-solving skills
• Good written & spoken communication skills and interpersonal skills
• Experience in Structured query language (SQL).
• Involvement in night support activity (based on duty roster) is required
• Team player and work independently without supervision

To apply, please visit www.gmprecruit.com and search for Job Reference: 24227

To learn more about this opportunity, please contact Yi Fang at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Law Yi Fang | Registration No: R1113115

Responsibilities:

• Install, configure, and troubleshoot hardware, including printers, computers, projectors, and IT peripherals.
• Resolve network connectivity issues and software application challenges, ensuring smooth operation of essential tools.
• Cultivate strong partnerships with IT vendors for maintenance and timely software license renewals.
• Streamline procurement processes by negotiating purchases of office equipment and software.
• Manage IT security measures, including antivirus maintenance and data backups.
• Set up LAN networks and IP address allocation.
• Provide timely helpdesk support to all users.
• Set up new PCs and notebooks, including email configurations.
• Assist in setting up CCTV systems.
• Stay updated with the latest operating systems and network protocols.
• Perform diverse IT-related tasks, including website updates and inventory management.
• Embrace and adapt to ad-hoc duties as assigned.

Requirements:

• At least Diploma/Degree in Information Technology/Computer Science or equivalent
• At least 3 years of experience in the related field is required for this position.
• Able to start immediately/within 2 weeks.
• Possessing CompTIA, A+, MCTS is at an advantage.
• Good Analytical Skills, Fast Learner, Shows Initiative, Honest and responsible
• Able to work 5.5 day work week (Performance bonus provided)

Interested applicants, please write in through MyCareersFuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Responsibilites:

• Receive and record all inquiries, gathering caller details such as name, company, and contact information for follow-up by sales staff.
• Aid in preparing proposals based on information provided by Sales and Marketing teams, both verbal and written.
• Generate invoices and compile monthly reports for consolidated billing purposes.
• Maintain and organize the filing system and waste information on SWM software.
• Assist the Customer Service Manager in ensuring smooth daily operations within the team.
• Support the Customer Service Manager and Sales Director in customer care matters, including handling feedback and complaints, and gathering market intelligence.
• Update the customer database with information on existing and potential customers.
• Coordinate with various departments, such as logistics and operations, to ensure customer requirements are met effectively.

Requirements:

• Diploma holder and above
• At least one year Customer Service experience
• Adaptability, problem-solving, and analytical skills
• Good communication skills and pleasant personality

Interested applicants, please write in through MyCareersFuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability

2) Current/ Expected salary

3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Responsibilities:

• Efficiently install, configure, and troubleshoot a range of hardware, including printers, computers, projectors, and IT peripherals, ensuring smooth operation throughout the organization.
• Resolve network connectivity issues and software application challenges promptly, ensuring seamless operations of essential tools like Microsoft Office, HR and Accounts Software, and Adobe suites.
• Cultivate strong partnerships with IT vendors, facilitating hassle-free maintenance and timely software license renewals to uphold operational efficiency.
• Streamline procurement processes by liaising with vendors to negotiate purchases of essential office equipment and software, optimizing resources and enhancing productivity.
• Uphold the organization's digital security through meticulous management of IT security measures, including antivirus maintenance and robust data backup protocols.
• Spearhead the setup of LAN networks and IP address allocation, contributing to a well-connected and efficient workplace environment.
• Provide timely and effective helpdesk support to all users, ensuring minimal disruption to their workflow and maximizing productivity.
• Facilitate seamless onboarding processes by setting up new PCs and notebooks, including personalized email configurations and mailbox setups.
• Contribute to workplace safety and security by assisting in the setup of CCTV systems throughout office premises.
• Stay updated with technological advancements, continuously refining knowledge of the latest operating systems and network protocols.
• Support the organization's success by performing diverse IT-related tasks, including website updates and meticulous inventory management.
• Adapt to evolving needs by embracing ad-hoc duties as assigned, demonstrating flexibility and commitment to the team's objectives.

Requirements:

• At least Diploma/Degree in Information Technology/Computer Science or equivalent
• At least 3 years of experience in the related field is required for this position.
• Able to start immediately/within 2 weeks.
• Possessing CompTIA, A+, MCTS is at an advantage.
• Good Analytical Skills, Fast Learner, Shows Initiative, Honest and responsible
• Able to work 5.5 day work week (Performance bonus provided)

Interested applicants, please write in through MyCareersFuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Working Location: Central – Raffles Place

Working Hours: 5 days, Mon - Fri (9.00 am – 6.00 pm)

Annual Leave: Starts with 10 days with increment of 1 day every 2 year up to 20 days

Comprehensive insurance, medical and dental benefits

Career development and growth opportunities

Roles & Responsibilities

We are looking for a pro-active and detail-oriented Logistics & Trade Support Executive to manage logistics and trade distribution activities for our Company. The Logistics & Trade Support Executive is responsible for coordinating with suppliers, shipping carriers, internal team and customers to ensure efficient and timely delivery of goods to customers. The candidate should be resourceful, meticulous, possess strong organizational and communications skills as well as a solid understanding of logistics and supply chain management principles.

Responsibilities

Logistics & Operation Coordination

• Coordinate and monitor the shipments of goods from suppliers to customers.
• Carry out shipment booking and liaise with suppliers, carriers, and third-party logistics providers to ensure timely pickup and delivery of shipments.
• Source and negotiate of freight rates with shipping agents, forwarders and 3PL.
• Plan and optimize shipment routes to reduce expenses and improve efficiency.
• Track and update shipment status, ensuring accurate and timely communication with all stakeholders.
• Resolve any transportation or distribution issues or delays promptly and escalate when needed.
• Ensure compliance with customs requirements (tariff classifications, customs clearance procedures, customs documents, international trade regulations).

Vendor and Client Relations

• Assist in managing relationships with vendors and clients, ensuring communication is clear and effective.
• Issue invoices to customers and handle invoices discrepancies with customer.

Planning & Trade Support

• Develop and implement logistics strategies to grow company’s profitability.
• Proactively identify and resolve operational issues in the logistics and trade processes.
• Monitor regulatory developments in the fields of shipping and customs.
• Analyze data to identify trends, inefficiencies, and opportunities for improvement.
• Support and assist Account Manager for inquiries and quotations.
• Assist Account Manager on RFQ and coordinate reports as and when required.
• Perform any tasks assigned by Superior.

Requirements

• Minimum Diploma in Logistics/Supply Chain or related field.
• Proficient in MS Office.
• Attention to details – follows procedure accurately, carefully and completes documents and report accurately.
• Excellent problem solving skills and ability to derive actionable insights.
• Able to work pro-actively and independently, with maturity and a team player.
• Familiar with import/export regulations and customs procedures.
• Meticulous and a commitment to accuracy in all tasks.
• Flexible, can adapt to changing priorities and business requirements.
• Good customer relationship management skills.
• Able to communicate, read and write in Chinese with our Chinese suppliers and customers.
• Willing to work beyond regular work hours to address supplier, agent or customer inquiries.
• Proven experience in logistics coordination or freight forwarding is an advantage.
• Interested applicants with relevant internship experience are also welcome to apply.