Total 341 Manager support advisor job vacancies in Singapore

COMPANY DESCRIPTION

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

• To manage end-to-end process of programme information/promotional material deliverables and metadata to clients after the conclusion of sales.
• This involves working with various stakeholders across the organisation and external stakeholders in the course of programme material collation.
• To ensure programme material collated are of required standard and to resolve and find solutions to rectify issues when necessary.
• To resolve issues with video team when clients encounter video problems.
• This role involves direct liaison with both clients and internal/external stakeholders to troubleshoot and resolve the issues for programme information/promotional material and video files.

• A Diploma in Mass Communications and/or Marketing or a relevant discipline.
• 2 to 4 years of related experience in a Sales Support or Marketing Support role.
• Basic technical knowledge of video files an added advantage.

Site Support Engineer - TL

The individual needs to hands-on & have prior experience of managing teams in similar environment

Job Responsibilities:

• Deliver superior End User Experience while ensuring a managed, secure End User environment
• Support various LOB users through direct end user support or through projects that deliver changes to the end user environment
• Assist Service Delivery Team in keeping desktops in compliance with Bank standards Work with LOB to identify and proactively manage applications to ensure a well maintained and managed end user environment
• Handle end-to-end Desktop refresh and replacement initiative and timely removal of Not Permitted Technology
• Handle user questions, incidents and requests. Tracking, measuring, and escalating as appropriate
• Adhere to industry and corporate standards and best practices while maintaining a high level of efficiency
• Assist with patching and upgrading end user devices
• Address quality and schedule conflicts
• Availability for ad-hoc work after hours and on weekends where necessary
• Ability to work in a high-pressure, fast moving environment

Job Requirements:

• At least 5 years’ experience in all phases of desktop operating system support, implementation, and maintenance, preferably in the financial sector
• Knowledge/Experience in Asset Disposal Processes
• At least 3 years’ experience on trading floor experience with Bloomberg, Reuters & trading platforms
• Knowledge of desktop operating system and infrastructure required to implement and support enterprise deployments
• Knowledge of Desktop Services security and access standards and practices
• Basic understating of networking and server technologies
• Proficient in supporting a Windows 10 desktop environment & Microsoft suit of applications
• Good communication skills and strong analytical skills

Job Industry : Aviation /Aerospace

Location : Loyang , near pasir ris

Summary of Duties:

• Responsible for achieving customer satisfaction which is measured through Airframer & Internal Scorecards
• Building new and developing long lasting relationships with customers
• Operate as the focal point for any and all matters specific to their customers
• Taking ownership of customers issues and following problems through to resolution
• Responsible for keeping accurate records and document customer support actions and discussions within CRM platform
• Perform on-site customer meetings as required ie Program Review Meetings (PRM), Technical Review Meeting (TRM), and Executive Review Meetings (ERM) etc.
• Generate post visit reports and manage actions and commitments through to completion
• Generate Key Performance Indicators (KPI's)
• Analyze data to identify trends and areas of improvements
• Serve as the focal for performance claims: coordinate with warranty teams to validate claim data, negotiate settlement with customer, track claims
• Review, monitor and distribute customer(s) backlog reports, taking actions to prevent late deliveries.
• Support Cabin Services Finance department in the recovery of late AR helping finance with the right POCs and addressing systemic/ repetitive issues for corrective actions.
• Awareness of customers internal issues which may inadvertently effect the Cabin Services business
• Feedback information to Cabin Service sales team on new sales opportunities and Program teams on at risk parts: PMA, Owner Operator Parts
• Awareness of customer support contractual obligations either through the Airframer contracts or specific contracts with a specific customer
• Support Field Technical Representatives performing cabin inspections and generating the associated reports
• Provide level 1 & 2 technical support using CMM’s & technical drawings data
• Support STC working parties as required, support Entry into service (EIS)for new aircraft types
• Being available in accordance with constraints linked to aftermarket support domain.
• Must possess excellent interpersonal and communication skills,management /leadership acumen
• Well organized / Good presentation skills / Good negotiating Skills / a very good level of diplomacy

Qualifications:

Education: Bachelor’s degree or related field/equivalent experience. Bachelor’s preferred

Experience: Typically requires 6 years of customer support and services experience in a commercial aerospace environment required. Experience with lean principles and continuous improvement. Proven ability to manage complex projects, Customer Requests or Concerns. Airline purchasing department experience advantageous yet not essential.

Computer Skills: Proficient with MS Project, competent with MS Office programs

Other Skills: Excellent communication skills, both verbal and written. Ability to build and maintain effective relationships, leadership skills, organizational skills, ability to analyze & summarize information, financial acumen.

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.  

We are disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

Role:

ServiceNow is seeking highly motivated and professional individuals to join our team and play a critical role in delivering world-class customer satisfaction.  In the role of Support Account Manager (SAM), you will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering high quality service. Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.   

As a SAM, you will coordinate a high-touch support experience for our largest and more strategic customers.  The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support related activities.  Working as a ServiceNow and a customer advocate, the SAM helps coordinate activities to ensure timely resolution of customer cases and problems.  A SAM provides regular communications by conducting service reviews, providing operational summaries, and driving status updates on all open high-priority cases.  A SAM should be comfortable presenting to all levels, including C-Level stakeholders.     

What you get to do in this role:  

• Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers.
• Deeply understand the customer’s business strategies, challenges, and IT landscape.  Possess the ability to deliver business value by aligning ServiceNow solutions to address the customer’s short and long-term support needs.
• Understand and explain ServiceNow application, features, and benefits as it relates to customer needs.
• Offer exceptional customer service, including maintaining customer relationships and ensuring ServiceNow’s reputation is protected.
• Partnering with the customers assigned counterpart on a frequent cadence with the intention of continually moving the relationship forward.
• Ability to maintain credibility and trust through action and responsiveness within your designated customer accounts.
• Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects.
• Facilitate summary status reports, including monthly performance reviews and quarterly service reviews.
• Act as the mediator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements.
• Manage, document and report on performance against service level agreements (SLA's) and where SLA’s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely.
• Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change.
• Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution.
• Act as an escalation point for customer impacting business critical issues.

Learning Explorer is a group of prestigious and accomplished language schools in Singapore that offers English, Mandarin Chinese, Japanese, Spanish, Thai, Vietnamese & Korean language learning courses.

We have top-quality resources in our hands when providing language-teaching facilities to our clients. Our teachers are highly qualified and professionally trained in various language learning courses. Located in the heart of Singapore’s central business district and near 3 MRT stations (Raffles Place, Tanjong Pagar, and Telok Ayer), our language centres are open to anyone who wants to learn any of our languages.

The Student Recruitment Team supports students’ success and enhances the overall quality of the language learning experience for students. The individual must provide professional student administration support to follow up with students on different language programs. The individual should be independent in overseeing the Centre's operations and operational challenges.

If you match the above, come and join us!

The position offers a salary ranging from $3,500 to $3,800, depending on your relevant past work experience, with a probation period of 3 months. Additionally, we provide an Annual Wage Supplement (AWS) of a minimum of 1 month or higher based on the school's profitability.

The role requires availability from Monday to Thursday (9:30am to 7:30pm) and Saturday (9:30am to 5:30pm), with Fridays and Sundays off.

As a Senior Admin Executive, your main responsibility will be to provide recruitment support and administrative services to our language course students, reporting directly to the Centre Director.

Our centre is conveniently located at 137 Cecil Street, Level 7.

Job Responsibilities

• Ensure the professional execution of student recruitment & admin support activities.
• Work closely with the marketing team on marketing strategies and initiatives.
• Report to Centre Directors for all admin and other operations matters
• To deliver a high level of quality service to our students.
• Plan and participate in activities to meet SkillsFuture T&Cs.
• Establish a professional working and consultative relationship with students.
• Complete required administrative & coordination tasks by ensuring communications, schedules, and customer records are accurately maintained

Job Requirements

• Candidates with any diploma qualification in any field are welcome to apply.
• Fresh Diploma Candidates are welcome to apply, as on-the-job training will be provided.
• Service-focused and customer-oriented.
• Pleasant disposition, positive mindset and a strong drive to excel.
• Able to perform well under pressure and work independently.
• Proficiency in Microsoft Office Suite and web-based applications
• Prepared to work irregular work hours and weekends when required.
• Five days work schedule with one day off on weekdays & one day off on weekend
• Exhibit effective and timely written and oral communication skills. Required language(s): Chinese, English (to liaise with Chinese-speaking clients and associates )
• The Candidate must be physically located in Singapore for a face-to-face interview.

To Apply to send your resume click on the Apply Button now.

Kindly state your application -

• What is your available start date and monthly salary expectation?
• Nationality

Thank you, and hope to hear from you soon

137 Cecil Street #07-04 Singapore (069537)

www.learningexplorer.org

We understand learning the way you need it

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

Primary Role

The role requires the individual to oversee Customer Support Service (CSS) team to support 1-Net core business, operations and services with 24x7 service availability at multiple sites of Data Centre (DC), including management of DC network infrastructure, network operation/services and service delivery.

This role also requires the individual to be responsible for developing and implementing processes and procedures that interfaces with the sales process, various services provisioning and customer requirement support.

Responsibilities

• Lead and manage the team of network engineers for the operations and management of 1-Net DC Core Network infrastructure, including peering network, DC Hosting network, Cross Connect services, Data Center Corridor service and data center MMR management. Assign team resources to support daily network operations and ensuring fair distribution of assignment.
• Monitor and improve overall network performance, optimise network bandwidth utilisation and secure 1-Net Core network infrastructure from potential network security risks.
• Network capacity management to ensure adequate resources available to support business and operations needs for network services.
• Support network services for internal and external customers, response to incident escalation and coordinate team effort in determining root cause and resolving problem. To work on preventive measures such as revise SOPs, re-engineering of network architecture, upgrade/enhancement and tech refresh.
• Test and evaluate technologies for supporting new network service, contribute in planning, design and implementation of new network services.
• Ensure efficiency and effectiveness of the implemented solutions in meeting user's requirements and work processes, procedures, timeliness & quality of project delivery.
• Structured cabling system implementation and cross connect provisioning
• Ensure contracted service level agreements and key performance indicators are met
• Negotiating solutions, resolving conflicts and anticipating/ handling critical situations to ensure successful delivery of service to customers.
• Manage pre-sales activities including, but not limited to RFI, RFQ & RFP preparation, solution design, technical clarification and discussion.
• Manage relationship with customers, internal stake-holders and functions. Ensure that the assigned project(s) complete & handover to customers on time.
• Develop and align network policies/process for consistent implementation across all 1-Net data centers, ensure network operations is in compliance to regulatory and certification requirement, such as IMDA regulation, ISO 22301, ISO 27001, PCI-DSS, OSPAR. Work towards continual improvement in operational efficiencies, enabling innovation, furthering productivity and delivering value.

• Minimum 6 years of relevant experience
• Extensive Knowledge and experiences in networking and network devices, capable of designing and implementation of network solutions to support business and operations needs.
• Understand and have similar experiences in IP Transit implementation and operations, Internet routing, DNS management.
• Manage network operations across multiple physical sites.
• Network protocols such as TCPIP, BGP, FTP, HTTP, DNS, etc
• Knowledge of cloud service network and service provider security best practices preferred
• Must possess Network and Security troubleshooting skills and experience with management of network devices (switches, routers, firewall)
• Deep understanding and experience on Data Center structured cabling system and MMR deployments, Cross Connect planning and implementation.
• Good understanding of IMDA regulations on SBO license, ISO 27001, ISO 22301, PCI-DSS and OSPAR requirement.
• Degree/Diploma in IT or relevant Discipline.
• Certification in CCNA, CCNP is highly preferred and ITIL will be a plus
• Good command of English, both written and spoken
• Customer-oriented, patient and a strong team player
• Working location: 1-Net East (Chai Chee) and 1-Net North (Woodlands)

DESCRIPTION/RESPONSIBILITIES:

Join our Consumer & Community Banking (CCB) Production Management, Mission Control Incident Management (MCIM) team, where we manage critical incidents round the clock. Our team, spread across Columbus/Houston and Singapore, is responsible for incident management of CCB applications.

As an Applications Support, Major Incident Manager, Associate in the Consumer & Community Banking (CCB) Production Management, Mission Control Incident Management (MCIM) team, you will be entrusted with end-to-end incident management responsibilities of the CCB applications. As part of our incident management team, you'll use your creative and critical thinking skills to drive incident management bridge calls. You will interact with production management, application development, infrastructure teams, and senior leadership with the purpose of remediating impacting incidents.

Job responsibilities

• Owns and drives incident management bridge calls and chats with production management, application development, infrastructure teams, and senior leadership with the purpose of remediating impacting incidents

• Establishes strong command and control of an incident, establishing clear accountability/ownership and methodical evaluation of complex issue scenarios

• Adheres to critical process and procedure, and appropriate escalations in support of production incidents

• Applies technical/environmental knowledge and experience to develop and drive appropriate tasks, forming paths to resolution

• Distributes clear and concise communications, summarizing incidents and the business/customer experience to a wide group of technical and non-technical audiences

• Captures and documents incident data accurately

• Prepares appropriate materials and follow ups to hand-off to the Root Cause Analysis phase in the Problem Management process

• Provides 24x7 production support coverage on rotational basis as part of global follow-the-sun team (12-hour shift pattern with no night shift)

Required qualifications, capabilities, and skills

• Bachelor's Degree in Computer Science/Information Systems/Engineering or related disciplines

• Minimum 3 years of experience in incident management, IT service delivery, IT service desk, IT operations in an enterprise scale environment

• Extensive customer service, communication, and client interaction skills

• Good working knowledge of Service Now, JIRA and SharePoint

• Knowledge of AWS Cloud, Kubernetes and monitoring tools (Splunk, Dynatrace, etc.)

• Basic knowledge of application development

• Possess analytical, critical thinking and troubleshooting skills

• Strong ability to think and act independently to resolve production issues

• Ability to act with a sense of urgency and agility

• Ability to multitask in a fast-paced environment utilizing multiple tools

• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals

Preferred qualifications, capabilities, and skills

• ITIL certified, or Certified Scrum Master (CSM)

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=546bf4d7e92b1c3052b98c4447d0b327

Established in 1981, the School of Electrical and Electronic Engineering (EEE) http://www.eee.ntu.edu.sg is one of the founding Schools of the Nanyang Technological University. Built on a culture of excellence, the School is renowned for its high academic standards and research. It is one of the largest EEE schools in the world, with more than 120 faculty members and an enrollment of more than 4,000, of which about 1,000 are graduate students.

We invite applications for the position of Assistant Manager, Administrative Support. This position is responsible for providing administrative support to the school’s faculty, staff and students. This can include processing paperwork, managing operations such as events coordination, driving process improvements, technology implementations, supporting strategic planning efforts such as providing data and analysis and recommendations that inform decision making.

Responsibilities

• Facilitating document verification for the recruitment of manpower.
• Developing, overseeing, and enhancing the content and functionality of research center websites.
• Aiding in the management, matching, and allocation of student group projects.
• Contributing to the planning and execution of events, specifically in areas like event coordination, logistics, and communication.
• Assisting in the compilation and preparation of reports.
• Demonstrating proficiency in creating content and design for the school's marketing and communication campaigns is considered an advantage.
• Undertaking any other ad-hoc administrative duties as assigned.

REQUIREMENTS

• Bachelor’s degree with at least 3 years of relevant work experience, preferably in a corporate or academic setting.
• Prior working experience in higher education environment, especially in administration of academic programmes, will be an added advantage.
• Excellent organization, prioritization, monitoring and follow-up skills within tight deadlines.
• Good communication and interpersonal skills.
• Self-driven, resourceful and excellent team player.

The Sales Support Manager is responsible for overseeing the Customer Service Representative Team and ensure timely, accurate order processing and responding. The Manager will manage and track approved customer RFQ, orders and billing, as well as, work closely with the Contracts team and Program Management organization, to address and resolve any order issues. This job reports to the Sales Support Director.

Summary of Duties:

• Ensure the team processes internal and external customer purchase orders and requests, in a timely manner
• Review customer orders - EDI, web portal based, e-mail, for accuracy
• Take an active role in identifying and resolving any order issues
• Understand all aspects of the Order Management process
• Provide Order Processors with training and guidance; assist co-workers with resolutions of issues on orders.
• Develop, document, existing and new processes/procedures
• Partner with Sales, Operations, Quality & Finance to streamline interconnecting processes impacting Order Management
• Maintain the company's order processing manual
• Review daily order deck to ensure order accuracy
• Monitor Order Processing productivity and SOM activity through Order Management
• Ensure team can effectively resolve customer issues/concerns
• Respond to customer esclated inquiries and requests
• Develop and maintain excellent rapport with customers, both internal and external
• Manage customer’s backlog order and customers’ billing process
• Maintain working knowledge of M3 products and order processes
• Perform other ad hoc duties as assigned
• Manage department’s schedule to attend shipping/production needs
• Track and make sure billing and invoice reach to customer successfully
• Assist with billing dispute if needed
• Work with Program Management and the Contracts team to reduce errors, double activities and inefficiency.
• Customarily and regularly directs the work of two or more employees
• Responsible for hiring, termination and the advancement/promotion of employees
• Customarily and regularly exercises discretion and independent judgment

Qualifications:

Education: Bachelor’s degree in Business or a business-related field preferred

Experience: 5+ years of experience of Order Management processing.

Experience: 2+ years of experience leading or managing people.

Other Skills: Problem-solving, well organized, detailed oriented and accurate, excellent written and verbal communication skills. Advanced skills in Microsoft Excel, PowerPoint, and Word. Knowledge and understanding of basic ERP/MRP functions and applications is preferred.

Description: Entry – Mid Level position within field

Traveling is required

Job Scope & Responsibilities:

- Handle full set accounts

- Preparation of Statutory report

- Preparation and filling of GST

- Support sales team members to develop professional and excellent working relationship with clients

- Liaison with clients on Accounts & Tax related matters

- Assist in other corporate secretarial, administration and adhoc duties

Monday to Friday Work Week

930am to 630pm

Genting Lane

Good working environment

Prior experience in accounting / audit firm will be a plus

Team player

Job Industry : Aviation /Aerospace

Summary of Duties:

• Responsible for achieving customer satisfaction which is measured through Airframer & Internal Scorecards
• Building new and developing long lasting relationships with customers
• Operate as the focal point for any and all matters specific to their customers
• Taking ownership of customers issues and following problems through to resolution
• Responsible for keeping accurate records and document customer support actions and discussions within CRM platform
• Perform on-site customer meetings as required ie Program Review Meetings (PRM), Technical Review Meeting (TRM), and Executive Review Meetings (ERM) etc.
• Generate post visit reports and manage actions and commitments through to completion
• Generate Key Performance Indicators (KPI's)
• Analyze data to identify trends and areas of improvements
• Serve as the focal for performance claims: coordinate with warranty teams to validate claim data, negotiate settlement with customer, track claims
• Review, monitor and distribute customer(s) backlog reports, taking actions to prevent late deliveries.
• Support Cabin Services Finance department in the recovery of late AR helping finance with the right POCs and addressing systemic/ repetitive issues for corrective actions.
• Awareness of customers internal issues which may inadvertently effect the Cabin Services business
• Feedback information to Cabin Service sales team on new sales opportunities and Program teams on at risk parts: PMA, Owner Operator Parts
• Awareness of customer support contractual obligations either through the Airframer contracts or specific contracts with a specific customer
• Support Field Technical Representatives performing cabin inspections and generating the associated reports
• Provide level 1 & 2 technical support using CMM’s & technical drawings data
• Support STC working parties as required, support Entry into service (EIS)for new aircraft types
• Being available in accordance with constraints linked to aftermarket support domain.
• Must possess excellent interpersonal and communication skills,management /leadership acumen
• Well organized / Good presentation skills / Good negotiating Skills / a very good level of diplomacy

Qualifications:

Education: Bachelor’s degree or related field/equivalent experience. Bachelor’s preferred

Experience: Typically requires 6 years of customer support and services experience in a commercial aerospace environment required. Experience with lean principles and continuous improvement. Proven ability to manage complex projects, Customer Requests or Concerns. Airline purchasing department experience advantageous yet not essential.

Computer Skills: Proficient with MS Project, competent with MS Office programs

Other Skills: Excellent communication skills, both verbal and written. Ability to build and maintain effective relationships, leadership skills, organizational skills, ability to analyze & summarize information, financial acumen.

Job Description

• Managing a team of 6 employees in the IFF Key Account department.
• Supervise and support team members in their day-to-day tasks.
• Monitor team performance and address any issues or concern promptly.
• Delegate task effectively and ensure workload distribution is fair.
• Overseeing daily operations and problem solving.
• Ensure smooth and efficient operation of the team.
• Implement solutions to improve processes and workflows.
• Foster a proactive approach to problem solving within the team.
• Communicating and building trusted relationships with customers.
• Serve as a point of contact for key accounts, addressing inquiries and resolving issues.
• Listen to customer feedback and identify areas for improvement.
• Understand customers needs and preferences to provide personalized service by maintain a high level of customer satisfaction through effective communication and service delivery.
• Contributing to improving guidelines and processes for the team.
• Identify opportunities for process improvement and efficiency gains.
• Collaborate with team members and leadership to implement best practices.
• Monitor the effectiveness of implemented changes and make adjustments as necessary.
• Collaborating with the IFF Key Account team to ensure efficient workflows.
• Align team goals and priorities with overall departmental objectives.
• Ensure effective communication and coordination between team members.
• Foster a collaborative and supportive team environment.

Job Requirement

• Minimum 'O' level.
• Good Communication skills.
• Minimum 10 years of shipping knowledge, handling carriers and stakeholders.
• Experience to handle a team of at least 5 Direct reports.

Ready to play ?
We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport!

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description
As a LinkedIn Talent Solutions Manager, you will be responsible for providing leadership and direction to a team of Talent Solutions Support representatives to ensure their success, while having visibility and collaborative opportunities to all lines of business, both internal to Global Support and our Cross-Functional partners and stakeholders.

You will provide coaching and guidance regarding the quality of client interactions and daily operations while assessing the resources and staff needs for your team. You will also implement strategies and plans for the team while adjusting processes to meet overall company objectives as directed by senior leadership. You will be involved in leading a dynamic team responsible for both proactive and reactive customer interactions, managing team members across multiple geographies, and ensuring the delivery of high-quality support.

There is an opportunity and expectation to be a point of contact for cross-functional partners, and effectively communicate at all levels within different organizations within LinkedIn while reporting directly to the APAC LTS Support Director.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

Responsibilities:

• Inspire, motivate and lead a team of managers, and consultants based in India, Singapore and Australia in achieving SLAs and operational targets.
• As part of the APAC LTS Support leadership team, drive collaboration with the teams across the regions to achieve consistency and contribute to making a global impact
• Lead the team in identifying opportunities in the improvement of processes and policies.
• Lead, engage and advise cross-functional teams on implementing improvements and recognizing innovation opportunities to achieve optimal customer satisfaction results
• Play a critical role in contributing to the LTS strategic vision for our Members, Customers and employee's success.
• Develop and report on key metrics and work with LinkedIn senior management to find additional opportunities to leverage the team to deliver more value while continually lowering costs.
• Manage internal and external escalations from customers, business partners and within the team
• Motivate, inspire and enable employees to deliver value and solutions for any business concerns
• Serve as the leading voice of the customer and act as a customer experience advocate in considering decisions that will impact the customer
• Conduct quarterly and annual reviews for all direct reports and provide feedback to other teammates as needed

Basic Qualifications:

• 7+ years of experience in customer support
• 5+ years of people management experience

Preferred Qualifications:

• Experience managing B2B customer relationships.
• Experience with customer communication (email, inbound/outbound phone and chat).
• Experience monitoring, driving and coaching to KPI’s
• Experience leading in a queue environment, consistently delivering to workforce management needs
• Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel).
• Excellent communication, follow-up, interpersonal and customer service skills.
• Ability to use creative solutions to drive initiative locally or through partnering with other locations.
• Ability to make discretionary decisions based on appropriate research with involvement as needed by key stakeholders.
• Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision.
• Ability to work in a fast-paced environment.

Suggested Skills:

• Complex Problem Solvin
• Executive and Stakeholder Management
• Team and Performance Management
• Global Collaboration

About Us

When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

Responsibilities

BUSINESS PERFORMANCE SUPPORT & BUSINESS LEADS GENERATION

• Generate new business leads to Account Managers (e.g. up-selling or cross-selling)
• Contribute to revenue through commercialization of Client Support Services
• Facilitate a unified network and integrated solution proposition during the pre-sales phase
• Support profitability management and planning & forecasting in collaboration with Account Management team

RELATIONSHIP MANAGEMENT

• Act as the Single Point Of Contact to the assigned Service Logistics network customer
• Lead Business Reviews with customers for business continuity and sustainable partnership
• Facilitate alignment between customer’s and DHL’s strategic plans and enhances partnership
• Work with respective Account Managers to ensure execution of Account Plans

PERFORMANCE MANAGEMENT

• Align country’s Ops Performance with global/regional goals
• Ensure consistency and service quality in collaborations with Country Operations
• Govern customer Change Requests to ensure scope management & cost recovery
• Manage customer escalations and drive recovery plans
• Establish and lead account community on a regular basis to deliver operations excellence

CONTINUOUS IMPROVEMENT

• Facilitate Continuous programs in various aspects – operations, systems, financial audits in collaborations with Network Operations
• Share best practices across countries and accounts
• Supports process standardization to attain an operating standard model
• Track and monitor cost savings in collaboration with Network Operations

ACCOUNT MANAGEMENT

• Grow Service Logistics share of wallet for existing customers in the region, focusing on regional account plans, commercial ownership of accounts and regional proposals (RFQ, renewal, commercial CRF) ownership
• Ensure overall commercial ownership of SL account in the region (incl. regional management of Global account)
• Develop pro-active business retention and growth plans that protect/enhance margins and are aligned with key internal stakeholder strategies.
• Accountable for tracking and managing account profitability in line and direct contact with Finance
• Identifies root causes to take direct actions and/or liaise & track other functions to solve account profitability issues
• Contributes to product development by generating ideas and providing commercial expertise during the process
• Continuously review business potential and identify potential business opportunities throughout the customer organization

PEOPLE MANAGEMENT

• Provide mentorship to a team of Client Support Services Managers, Assistant Managers, Analysts
• Act as the next escalation point for customer-related issues and guide CSS Managers / Assistant Managers / Analyst in issues resolution
• Provide OJT / coaching / knowledge sharing to team members

Requirements

• Minimum 8 years Supply Chain/ Logistics, or Distribution experience
• Minimum 5 years Customer Relationship Management background
• Solid understanding of the principles of supply chain management
• Excellent communications skills
• Well developed people management skills; ability to lead and inspire teams to accomplish objectives
• Strong analytical and problem solving skills; both short-term/tactical and long-term/strategic
• Well-structured, change oriented and results focused
• Internationally orientated executive

We are seeking for an independent, detail-oriented, highly motivated, communicative team player who understands the purpose of their work and is driven with the bigger picture in mind. They will work closely with the Head of Audit (HOA) and the stakeholders, including but not limited to, the Resource Deployment Partner, the finance team and business development team, in the firm in optimising operation efficiency and accelerating team success. Given the sensitivity of the data that the individual will be handling, the individual needs to be sensitive about confidentiality.

Responsibilities

Business Support

• Assist and reports to the HOA in the regular (weekly, monthly, yearly, ad-hoc as required) updates, maintenance and tracking of key financial performance indicators of the partners and portfolio holders in the AASL, such as ageing, status of projects, utilization, progress billings etc.
• Using Microsoft, Netsuite and other digital tools/systems to aid them in analysing the variances or red flags over time or for irregularities and to generate reports
• Learn and when necessary, perform tasks such as creation of engagement codes, perform date entry and management, perform timely updates of client and project data in Netsuite and OpenAir.
• Update and maintain the master AASL portfolio list for wins and losses on a timely basis, tracking the potential implications in the respective financial years and help to update the portfolio by managers/partners on the instruction of the HOA and/or Resource Deployment Partner
• Takes part in projects to work with stakeholders to improve the operation efficiency or to generate reports
• Proactively communicate with the stakeholders and report to the HOA on a timely basis re any red flags, concerns or movements
• Preparation and generation of monthly, yearly and ad-hoc data/reports for the purpose of management reporting, reporting to regulators etc on Excel and PPT.
• Reconciliation of the audit portfolio list with the list on Netsuite (accuracy and completeness of data)
• Performs regular check for updates in client information and ensure timely update done on Netsuite

Project Management

• Work closely with the service line leader and resource deployment partner
• Collect data for project progress reporting and benchmarking
• Follow established quality control policies, processes and procedures
• Support the coordination of site meetings with the various project stakeholders
• Coordinate with the various disciplines and project teams to work within the project timeline and budget

Requirements

• Minimum Diploma in Business Administration/Accountancy/Finance or relevant discipline
• Minimum 4 – 5 years of relevant experience
• Excellent analytical skills
• Independent, objective and assertive, meticulous, proactive, keen to learn and interact.
• Good written and verbal communication skills
• Excellent knowledge of Microsoft Office, particularly Excel in the design, creation and use of Pivot Tables and V-Look Up.
• Open to changes and challenges

The Assistant Manager will be accountable for achieving the following results:

• Ensure Good procurement from Airlines
• Excellent Customer Service for all Customers.
• Ensure smooth Operations
• Ensure customer satisfaction
• Ensure Timely Month End Closing for all shipments/jobs files for Airfreight Department, extending to other departments in the future

Key Activities / Accountabilities

JOB PROFILE

• Ensure efficient and smooth handling for the airfreight Department.
• Ensure service standards are met with all vendors.
• Manage Airlines/Co-loader network and ensure best buying rates for the company.
• Response to RFQ/Rates Request.
• Ensure timely and accurate billing to customers.
• Ensure Timely monthly closing of all airfreight jobs and proper filing.
• Managed and build up consolidations sectors/lanes.
• Maintain good relations with all customers and ensure good customer services.
• Ensure profitability for businesses secured with regular review with management.
• Develop more airfreight business
• Any other official duties assign by Senior management.
• Report to Director
• Preferred 2-3 years freight experience
• Good customer service attitude
• Resilent
• Team Player
• Postive attitude

[What you will be working on]

You will provide administrative support in the Procurement Services Department.

[What we are looking for]

You should have background in Finance/ Business/ Accounting or equivalent field and with at least 2 years of relevant work experience in Procurement. Proficiency in the MS Office and financial software applications is essential. Experience in public service procurement practices, data analytics and digital visualisation tools will be an added advantage.

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

AETOS Capital Group Pty. Ltd. (AETOS) is a renowned Australian broker specializing in financial products trading services.AETOS Support Services is a wholly owned operational office within the AETOS Capital Group of companies. AETOS Support Services team in Singapore consists of the departments of IT, Dealing, Operation and Finance.

About the Role - Job Description

• Identifying and analyzing various risks
• Evaluate the gravity of each risk by considering its consequences
• Communicating recommendations to management
• Ensure company secures its reputation and profitability by controlling risk
• Identify potential threats and create plans to prevent and mitigate problems

Job Requirement:

• At least 3-5 years of working experience in related field
• Familiarity with industry compliance standards and regulations
• Knowledge of risk assessment and control
• Experience with auditing and reporting procedures
• Analytical mind with problem-solving aptitude
• Excellent communication and presentation skills

Note:

• 5 days work week (Monday to Friday)
• All nationality and fresh graduate are welcome

This is a permanent employment, we are offer a competitive remuneration package to the right candidates. Please post your interest by sending your cover letter and CV (in PDF or MS-Word format) to [email protected] including your Availability, Current Salary and Expected Salary

This is a 1 year contract role.

SAP IT Support

• Working with SAP functional consultant to identify, define, communicate, and manage IT Support activities.
• Work closely will project team in managing for each milestone i.e. SIT, UAT and Cutover phase
• Work independently as a self-starter, and within a team environment.
• Updating and maintaining IT Support documents i.e., lesson learned, issue list and resolution, findings etc
• Actively manage risk in mitigating all identified risks and change control process

Required Skills/Abilities:

· Organized with attention to detail.

· Excellent analytical, logical thinking, and problem-solving skills.

· Excellent verbal and written communication skills.

· Thorough understanding of project management principles and planning.

· Thorough understanding of information technology procedures and practices.

· Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry.

· Proficient with Microsoft Office Suite or related software.

· Ability to motivate groups of people to complete a project in a timely manner.

Education and Experience:

· Bachelor’s degree in computer or information Science-related field required; Masters degree would be an advantage but not required.

· PMP and Agile certification advantage

· Prior SAP end to end project delivery

Main Job Purpose:

Assists real estate investment, asset & property management and developer support software as their solution for financial accounting, consolidations, operations and reporting by working with our team of developers, project managers, account managers, and others.

Essential Job Results:

• Provides application support and assistance to existing Client in Asia Pacific.
• Ensures program’s designs meet requirements by working closely with the team that defines financial and operational requirements
• Fosters client relationships by providing the highest level of client satisfaction.
• Helps our clients determine the best ways to match their business model into our application by testing and documenting their requirement needs.
• Executes innovative project plans by training clients on new business process and/or system changes.
• Maintains client confidence and protects operations by keeping information confidential.
• Maintains professional and technical knowledge by attending educational workshops and reviewing professional publications.

Skills/aptitudes Required

• Understanding of at least one of the two below is a must:
• SQL (SSRS) and reporting tools
• Financial Consolidations and related GAAP, IFRS in a multi-entity real estate environment

About AETOS

AETOS Capital Group Pty Ltd is a renowned Australian broker specializing in financial products trading services, provide retail and corporate clients with diversified financial derivative products including Margin Forex Contracts and CFD in Precious Metals, Indices, Commodities, Shares and Cryptocurrencies.

AETOS Support Services Pte Ltd is a wholly owned operational office within the AETOS Capital Group Pty Ltd. AETOS Support Services team consists of the departments of IT, Dealing, Operation and Finance in Singapore office.

Job Descriptions:

• Developing and implementing research and development strategies and plans that align with the company's business objectives
• Overseeing the research and development of new products and technologies
• Managing the budget, ensuring resources are allocated effectively and costs are controlled
• Collaborating with cross-functional teams, such as marketing, production, and quality assurance, to ensure project success
• Establishing project timelines, milestones, and deliverables, and ensuring they are met
• Ensuring compliance with regulatory standards and safety protocols
• Ad-hoc tasks assigned by Director of AETOS Capital Group

Job Requirements:

• At least 3-5 years of working experience in research and development management
• Strong understanding of product development, from identifying a need to delivering a solution
• Good demand analysis ability and good document writing ability. Accumulate operation and maintenance experience and precipitate it into standard and professional documents.

Note:

• 5 days work week (Monday to Friday)
• All nationality and fresh graduate are welcome

This is a permanent employment, we are offer a competitive remuneration package to the right candidates. Please post your interest by sending your cover letter and CV (in PDF or MS-Word format) to [email protected] including your Availability, Current Salary and Expected Salary

Digitalization support manager

Main Job Responsibilities:
1. Responsible for the provisoning and maintenance of the office network equipment;
2. Responsible for the support, operation, maintenance and management of IT systems;
3. Responsible for the budget planning, procurement, allocation, maintenance and other management of office computers and related equipment;
4. Responsible for information asset management;
5. Responsible for the regional information security management;
6. Responsible for the coordination of regional digitalization work;
7. Responsible for the implementation of the digital transformation;
8. Organize network & biz unit for jointly coordination, coordinate the network department / procurement center for IRU resources, and provide analysis reports;
9. Responsible for the network circuit settlement with the headquarters / group;
10. Complete other work assigned by the department.


Qualifications requirements (including but not limited to the following options):
1. Bachelor degree or above, IT related major;
2. Familiar with the basic maintenance and processing of computer, IP telephone, office network and other office equipment;
3. At least 2 years of working experience in IT support;
4. Familiar with product knowledge of network connection such as leased line/IP-Transit;
5. Good communication skills and problem handling and coordination ability;
6. Cisco / Huawei related certification is preferred.

Job Description

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking for Manager, Outreach and Placement Programmes who has proven track record in IT Industry. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Manager, Outreach and Placement Programmes

Key Duties and Responsibilities:

Outreach Activities

• Initiate and conduct outreach activities, as well as manage both the relationship and implementation of organisations’ manpower re-deployment plans; organisations include MNCs, Large Local Enterprises (LLEs), SMEs, members of Trade Associations & Chambers (TACs) and Unions.

• Grow a strong network of organisations as key employers and industry partners.

Partnership

• Collaborate with relevant partners and government agencies to actively promote career opportunities and help PMETs in identifying personal goals, re-skilling and career planning.

• Collaborate with the various Institutions of Higher Learning, Training Providers and NUS Academic Units in providing suitable courses for the placement programmes, seeking government funding support and engaging in employer outreach activities for placement programmes.

Placement Administration

• Pursue job placement targets and ensure rapid, sustainable growth in all identified industry segments.

Publicity

• Work with the Marketing team in creating marketing materials and tools to conduct outreach activities.

• Market and generate awareness of NUS programmes and placement-oriented programmes to both organisations and individuals.

• Assist to promote re-employment programmes (e.g. CCP, SCTP) to organisations such as MNCs, Large Local Enterprises (LLEs), SMEs, members of Trade Associations & Chambers (TACs) and Unions.

Project Management

• Assist in managing Placement Programmes, such as Career Conversion Programmes (CCP) or similar type of initiatives, including project strategy design, outreach activities, stakeholder management, programme structures, systems development and project operations. Apply now » • Assist in driving implementation of organisations’ manpower re-deployment plans ; organisations include MNCs, Large Local Enterprises (LLEs), SMEs, members of Trade Associations & Chambers (TACs) and Unions.

• Conduct on-board activities for organisations and employees to the placement programmes. • Track the outcomes of the placement programmes through reports and collection of success stories.

• Check programme milestones and disburse grants to companies.

Administration

• Assist in secretariat functions of NUS ICT Academy

• Generate and prepares reports for updates and decision-making

• Coordinate all administrative matters for the NUS ICT Academy

• Liaise with HR, Finance and other corporate services representatives

• Maintain and upkeep databases related to the Academy

• Compile and analyse statistics for submission to Government agencies

Requirements:

Academic & Professional Certification

• At least a good bachelor’s degree in any discipline from a reputable university

• IT savvy and proficient in MS Office and Adobe applications

• Knowledge of Power BI would be an added advantage Experience & Attributes

• At least 5 years’ relevant work experience in providing office administration and secretariat support

• People-oriented with strong interpersonal, verbal and written communication skills

• Meticulous, self-driven, able to work independently and as a team

• Able to multi-task and manage requests effectively

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected] Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : Seema Verma

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement:

We take your personal data protection seriously and adhere to both EU and local data protction regulations.

Upon submission of your CV, you grant Avensys Consulting permission to retain your personal information in our electronic database, unless you specify otherwise. This data will be used to evaluate your suitability for current and potential job openings within our organization. Should you wish to have your personal data removed at any point, a simple notification to us will suffice.

Rest assured, we will not disclose your personal information to any third parties, and we remain steadfast in our commitment to providing equal opportunities to all applicants.

Job Roles and Responsibilities

1. Follow up with HR on payroll data provided
2. Administer OT payrun
3. Administer month end payrun
4. Submit CPF reports
5. Compute final settlement for resignees
6. File IR21 tax for work pass holders
7. File IR8A tax for locals
8. Submit maternity, paternity, childcare leave and NS claims
9. Process petty cash
10. Generate GL file from Payroll system for month end accounts closing
11. Coordinating with various departments, such as HR, finance, and accounting, to ensure that all payroll information is up-to-date and accurate
12. Ensuring compliance with relevant regulations and laws related to payroll processing, such as tax laws and employment regulations
13. Conducting regular audits and reviews of the payroll process to identify any errors, discrepancies, or potential issues and taking corrective actions as necessary
14. Experienced in OT calculation and knowledge in shift setup
15. Manage complex payroll – with blue collar and various shift patterns
16. Staying up-to-date with industry trends and best practices related to payroll processing and administration

Pre-Requisitions

1. Degree in Human Resources/Administration/Finance or its equivalent
2. Min 5 years of payroll and benefits administration experience
3. Familiar with relevant regulations and laws related to payroll processing, such as CPF, Tax laws and employment regulation.
4. Handle huge volume of payroll transaction and complete within deadline
5. Good knowledge of HRIS systems (especially Timesoft) is an added advantage
6. Familiar with shift pattern set-up and overtime calculation in Time Attendance System
7. Strong team-player who can establish positive relationships and work effectively and collaboratively with individuals across all levels
8. Good interpersonal skills
9. Good with numbers, with an eye for detail
10. Good verbal and written communication skills