Total 3,136 Senior Executive support analyst job vacancies in Singapore

Key Job Purpose :

Responsible for analyzing, designing and implementing holistic solution with Business applications (SAP, CRM and other related systems) to address business needs in the areas of Logistics, Sales, Service and Production. This will include knowledge in business and functional so as to facilitate the process of Business Requirement gathering and alignment workshops between Business stakeholders, Support consultant/System Implementer. And be able to finalize and communicate Proposed “To-Be” solution with all Stakeholders, whereby the “To-be” Solution should be practical, efficient and cost effective for implementation, execution by Business users and maintenance of solution in respective Business Application(s).

Job Responsibilities:

- Implement SAP PTP, PTD, PM/QM, EWM & OTC module which include the following knowledge and skill sets:

1. Knowledge in PTP, PTD, EWM & OTC module in the areas of

• Purchase order processing, Request For Quotation, purchase agreement, contract, Purchase Info Record, Purchase requisition, deriving Purchase order from Purchase requisition, Invoice posting, inventory management (such as transfer posting, Purchase and sales returns, Post goods receipts, Post goods issue, scrapping expiry stocks), inventory count, Material master management and its impact to other modules
• Back-to-back order processing, direct sales order processing, rental sales, intercompany sales processing, quotation, delivery and billing processes, price master management, sales tax management and its integration with other modules, such as PTP, PTD, EWM, OTC, & RTR.
• End-to-End process of Production Requirement Maintenance, Production order processing and completion.
• Integration with Financial module with PTP, PTD, PP, OTC and thorough understanding on user functions and reporting needs
• Customizing for Plants, Storage location, Purchasing group, Release strategy, vendor master records, inventory management, material master, logistics invoice verification, movement types, Sales/ Delivery order type, Billing document type, Sales taxation, output types, Condition types.
• User authorization for Plant, Storage location, Purchasing group, movement type, condition types
• General user administration such as create and maintain new user account for AP Business users
• Acquire techno-functional knowledge to manage technical issues with Business requirements with ABAP developer
• Integration knowledge between PTP, PTD, OTC, EWM, PP/QM and RTR
• Have knowledge in RTR-AP configuration of master data

2. Guide and train Key and End users in PTP and PTD business processes in the system.

3. Manage existing PTP, PTD, OTC, EWM, PP/QM and RTR related issues reported by Key and/or End users.

- Liaise with Key and End users as well as developer and SAP consultants appointed by Sysmex AP.

- Be able to advise Key and End users all standards in the Global and Sysmex AP SAP system templates and ensure that all solution put in place for SAP system follow such standards.

- Manage SAP system change requests, especially in PTP, PTD, EWM, and PP/QM module.

- Work with SAP system support consultants to resolve and manage SAP system issues from PTP, PTD, EWM, and PP/QM module.

- Manage other applications implemented within Sysmex AP, such as CRM, Travel request and claim, Purchase requisition system (Concur).

- Assist in the development of mid- to long-term plan and strategy to keep assigned Business Application up-to-date, usable and scalable.

- Lead the SAP internal and external teams to deliver system goals set by Management:

• Manage deliverables of the team to support system issue
• Manage the team to deliver Change request/enhancements in SAP system

Manage the team to implement SAP system for new company, new module/sub-module.

- Responsible to assist HR and Management in the career development of the internal SAP team.

Job Requirements:

• Diploma or Degree in Computer Science, Information Technology, Business Administration, Industrial Engineering or equivalent
• At least 8 years of experience in implementing SAP system;
• At least 3 years as a team lead to manage resources in delivering SAP related implementation and support after system go live
• At least 5 complete life cycle of implementation in SAP system; MS Office - Word, Excel (include Pivot table), PowerPoint
• Have experience using Project or Visio
• Travel requirements: 30% - 40% a year

· Around 15+ years in a technology-driven role into Business analyst and IT project management.

· Must have expertise into handling the security of the bank's Identity and Access Management applications.

· Finding technological solutions to business requirements.

· preparing business requirements documents.

· Producing reports on application development and implementation.

· Utilizing IT data for business insights.

· Enhancing the quality of IT products and services.

· Analyzing the design of technical systems and business models.

· Liaising between the IT department and the business team.

· Understanding strategic business needs and plans for growth.

· Facilitate risk analysis and change management.

· Degree in computer science or engineering.

Responsibilities

• Preparation and Issuance of service and spare part quotation to customer.
• Attend to technical enquiries from customer
• Liaise with customer for dispatch of spares and service engineer attendance
• Pick & pack spares when necessary
• Prepare shipping documents and arrange delivery with courier company.
• Prepare billing and invoice customer accordingly.

Requirements

• Min Diploma in any discipline
• Positive, can do attitude
• Prepare to read and understand schematic and block diagrams (Trainings provided)
• PC literate
• Able to work independently and as a team player

Clarence Khoh

R1552376

Job Summary

We are looking for a Business Analyst to be part of a Digital Transformation Team.

Candidate should have a deep understanding of software application development life cycle as well as providing technical/ application support to business users.

Mandatory Skill-set

• Degree in Computer Science, Business Information Technology;
• Minimum four (4) years of Business Analyst experience with at least two (2) years as a Team Lead managing projects and people;
• Hands on experience in end-to-end IT application support and enhancements involving documentation, development, in adherence to coding standards and guideline;
• Exposure to end-to-end development of software products from requirement analysis to system study, design, implementation, testing and documentation;
• Working experience in Agile methodology;
• Ability to communicate and articulate clearly to seek resolution of project issues;
• Good team player, responsible and conscientious;
• Ability to work independently and efficiently, managing timelines and expectations, and producing high quality deliverables.

Desired Skill-set

• Work experience with OutSystems Rapid Application Development platform.

Responsibilities

• Part of the project team to support the design, development, implementation of all integration points and interfaces with other applications/systems;
• Facilitate user group discussions for requirement gatherings, design and solution;
• Propose and design solutions to meet the business needs with the help of the IT technical team;
• Plan and conduct System Integration Test (SIT) and User Acceptance Test (UAT);
• Involved in the data migration requirements, planning and activities to enable system implementation;
• Involved in the Pre and Post implementation as well as the Change Management activities;
• Participate in the quality assurance activities and risk management exercise for provision of mitigation solutions and management of risk;
• Responsible for all project documentations (design and program specifications), data migration specifications, cutover execution plan as well as training materials;
• Provide timely reporting of project status to the Project Manager and assist in the preparation and presentation in meeting.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA License: 07C5639

The Position

• At Boehringer Ingelheim IT Marketing & Sales Data Driven Customer Insights organization we are unlocking the value of data delivering innovative technology solutions that are improving the lives of patients and animals worldwide.
• We are currently seeking a dynamic and experienced Senior Principal System Analyst to join our team as Data Translator to ensure we achieve real impact from our data & analytics initiatives. The position provides a unique opportunity to unleash the potential of data, facilitate collaboration, empower stakeholders to make informed decisions and help drive adoption and literacy throughout Commercial and Medical Animal Health and Human Pharma organizations in ROPU ASKAN and IMETA.
• You will play a pivotal role in bridging the gap between technical data experts and business leads, helping the identification of high-value business problems that analytics can solve, translating complex data concepts into solutions with actionable insights, coordinating with internal and external teams.
• If you believe data can make the different and want to make a meaningful impact, join us in our mission to incorporate a data-driven approach, combining different data sources in innovative ways to transform lives for generation.
• Let's transform data into life-changing solutions together!

Duties & Responsibilities

• As a Data Translator, you will bridge the gap between technical data experts and business stakeholders, grasping business context and processes to identify relevant problems, opportunities and demands that can be translated into data and analytics solutions, turning data insights into meaningful outcomes.
• Craft narratives around data to engage and influence stakeholders, translating their needs, defining new value proposition leveraging technology, communicating benefits to drive data adoption within the organization, ensuring that data insights lead to meaningful impact on business outcomes.
• You will work within a multi-disciplinary team, collaborating with industry-leading Data Architects, Data Scientists, Data Engineers, Data Domain Owners, and Business Subject Matter Experts, in distributed data product teams, to design and develop solutions that adapt to a rapidly changing data landscape, facilitating an effective alignment between data insights and strategic goals.
• With a keen understanding of present and future business needs, you draw on your domain knowledge to help identify high-value business problems that data & analytics can solve, in collaboration with stakeholders at corporate and in the countries, demonstrating deep understanding of business data domains and related business processes, focusing on the intersection of technology and business.
• Address ROPU ASKAN and IMETA data & analytics use-cases from identification to solution with collaboration and alignment with local business SMEs, global capabilities leads and technical experts, bridging the gap between business needs and IT solutions.
• Enable ROPU ASKAN and IMETA in generating relevant and actionable insights through data exploration, implementing and utilizing data & analytics platforms, solutions and services, accordingly with our architecture by continuously supporting adoption and enhancements.

Requirements

• Masters’ degree in Computer Science, Business Administration or Data Science or Bachelor’s degree combined with long term years of relevant working experiences.
• Minimum 6 years’ experience in IT and data analysis, as an interface to internal and external business partners on a global level, preferably within the pharma industry.
• Strong business acumen and domain knowledge to effectively identify not only the value of data & analytics in the business context, but also the impact of technology and algorithms, with a proven ability to understand technical jargon and translate it accurately in business language.
• Exceptional critical thinking, problem-solving, and analytical skills, complemented by creativity and innovation. Outstanding communication skills to effectively collaborate with cross-functional teams, with a proven ability to establish and maintain business relationships. Proactive, with the ability to confidently navigate ambiguous and difficult situations, resolve conflicts, and build consensus.
• Data fluency: while not deep technical experts, you have good understanding of data engineering, data science, data visualization, data governance principles and practices.
• Experience with Design Thinking, system and service design, development, and implementation of solutions with emotional intelligence, directing an analytics initiative from ideation through production and adoption.
• Strong networker who gives direction and drives for decisions, brings people together while always keeping the customer in mind. Demonstrated Agile mindset and experience working in DevOps products teams.

· Perform work in shifts to provide 24/7 on-site or on-call support.

· Incident and Problem management.

· Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.

· Provide root cause analysis techniques to determine cause and resolve complex system issues.

· Perform post-resolution follow-ups to ensure problems have been adequately resolved.

· Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.

· Work with onsite and offshore teams across multiple technologies/applications

· Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.

· Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

Customer Service Executive | Customer Support | Tuas

Working days: 5 days

Working hours: Monday to Friday 8am-530pm

Salary: $1800 - $2300

Location: Tuas South Avenue THE WESTCOM [Transport provided at Choa Chu Kang Mrt]

Responsibilities:

• Attend customer enquires through emails and phone calls with prompt reply/ acknowledgement back to customer.
• Enhance customer satisfaction.
• Monitor and oversee the service situation.
• Manage customer service teams.
• Other adhoc duties as assigned.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Our client is Singapore’s leading sustainability-driven energy company. Due to their current expansion plan, they are looking for a Customer Relations Officer to join their Sales team, with the goal of further developing the already high-performing team. They are located in the Town.

Working days: Work 4 days per week including both weekends

Working Hours: 10.30am to 9.30pm

Responsibility:

• Meet personal sales goals and help the team reach theirs.
• Assist customers in-store and on the phone, sharing product details.
• Do direct marketing to boost sales.
• Take part in outdoor sales and events.
• Manage counter tasks, including handling payments.
• Take on extra tasks as needed.

Requirements:

• Minimum O level qualification.
• Preferably 1-2years with relevant experience
• Computer literate

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

19C9682 (Recruitpedia Pte Ltd)

EA Reg. No. R23119064

TEOH ZINI

About the company

Our client, one of the world's leading insurance brokers and with focus on reinsurance business.

about the job

In this position as a Broking Support Executive, you will be reporting to the HOD of the International Property team and work alongside with a small team of Brokers and Broking Support Executives. The ideal incumbent will be expected to liaise with 3rd party cedents and be involved in client's renewals, mid-term adjustments, generating broking slips, generating reports and processing broking documents.

The ideal incumbent will be expected to develop strong relationships with clients and ensure transactions are conducted with full transparency, maintaining accurate records and dealing with correspondence appropriately.

** Offers hybrid work arrangement
** Office is located at CBD
** Attractive salary package, bonus and benefits

** Career progression to client facing and/or non-client facing path

Experience and skills required

• 1+ years of relevant experience handling Facultative business
• Candidates with Treaty experience are welcome to apply
• Ideally experience handling wholesale but retail are welcome to apply
• Ability to work well under pressure and tight timeline

If the above position interest you, kindly click on the ‘apply now’.

EA: 94C3609/R132534

Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

• Responsible to ensure that operations and business requirements and initiatives are documented at the early stage of project delivery. Participate actively in requirement analysis and documentation review to better understand and clearly document business and operations requirement for cards related initiatives.
• Define test plan including test objectives, entry and exit criteria for UAT and test design including end to end system workflows. Engage and walkthrough test plan and designs with team to ensure UAT preparation and execution can be performed smoothly. Provide on-going support & guidance in requirement clarifications, test scripts and result reviews and defect reviews during UAT execution. Engage business to review test coverage, test scenarios and test results to ensure business and/or operations acceptances is obtained.
• Engage & walkthrough impacts of change with Operation Implementation team to ensure process and people readiness for QR and project initiatives.
• Provide consultative role for post implementation support to provide prompt issues management including investigations and resolutions of customers’ queries, feedbacks, issues & complaints.
• Provide backup or secondary role in production parameter maintenance activities, production key custodians activities and Disaster Recovery activities.

Job Requirements:

• Bachelor’s degree/ Diploma holder
• 5 to 10 years experience in Banking and Cards application domain
• Proficient in computer skills
• Strong analytical skills.
• Good communication and interpersonal skills
• Able to work independently and in a team

Job Description:

• Respond and follow up promptly on customers queries from general hotline and email.
• Handle and resolve first level enquiries related to our products, spare parts and service schemes.
• Acquire multiple product knowledge to enhance ability to understand customers’ needs across different products and perform simple troubleshooting to identify the issue to ensure that customers are attended effectively.
• Communicate and coordinate with internal departments and authorised service contractors on scheduling of service appointments and as well as resolving issues arising from service appointments.
• Target orientated and able to meet KPIs set by the company.
• Record details of enquiries and customer interactions including action taken in CRM system.
• Work and coordinate with inter-departments to resolve any issues related to company’s products and services.
• Other additional duties as assigned related to the business e.g., cover duty at walk-in customers at our Service Centre etc.

Job Requirements:

• Minimum GCE ‘O’/ ‘N’ Level, with 1–2 years’ call centre or frontline customer service support functions.
• Good command in English and second language, written and spoken.
• Possess a pleasant disposition and good interpersonal skills with passion to work with people.
• Excellent customer service mindset.
• Team player who is proactive, self-driven, meticulous, and resourceful.
• Good computer literacy.
• Willing to perform overtime (when required).

Job Objectives

The System Analyst will be involved in C360 Program and is responsible for understanding business requirements and translating them to Functional Specifications (FSD) and Technical Design Specification (TSD).

The role will require this activity to be performed on an end-to-end basis, across functional domains and technologies.

Key Responsibilities

Work very closely with Business Users, Business Analyst and project team members on solutioning during project initiation, implementation and post-implementation support.

Participate in requirements gathering with Business Users and Business Analyst. Suggest alternate solutions to meet or improve the desired objectives based on best practices and industry solutions and influence the desired outcomes.

Work on / review solution design & effort estimates and prioritize projects & change requests

Develop/Review functional specification based on Business Requirement document and map out into RTM (Requirement Traceability Matrix).

Develop/Review Technical Design Specification to ensure the design meets the Functional Requirement.

Review SIT Test Plan, Test Design and Test Cases.

Ensure all application documentations are maintained and completed according to the UOB delivery methodology.

Verify vendor code releases to ensure that they are delivered as per functional and technical requirements.

Review SIT Test Plan, Test Design and Test Cases.

Support testing during SIT, UAT and post-implementation phases.

Post production cut-over monitoring and provide support on issues and incidents raised. Ensure timely response and address of all production incidents

Provide on-going 3rd level Production Support.

Diagnose, troubleshoot and identify solutions to resolve application related issues. Work with architect, development team on the technical solutions to address production issues and maintain system stability.

Contributes to team effort by accomplishing related results as needed.

Qualifications and Skills Required

More than 2 year of experience working in banking technology as System Analyst.

More than 4 years of relevant system analysis, testing and/or project management experience related to Retail/Consumer Banking, CRM, customer management and Branch Banking products.

Experienced in interface specification and data mapping. Able to detail out interface specification based on user requirements.

Experienced in CRM platform(s) - MS Dynamics will be a plus point

Well-developed analytical and problem solving experience and ability to grasp new concepts, provide insights and solutions.

Good working knowledge of relevant applications and development life cycles.

Ability to multi-task and perform well under pressure.

Ability to orchestrate and facilitate requirements sessions, creating an environment for collaboration and communication.

Good negotiation skills.

Good team player with excellent interpersonal and communication skills.

Our client is Singapore’s leading sustainability-driven energy company. Due to their current expansion plan, they are looking for a Customer Relations Officer to join their Sales team, with the goal of further developing the already high-performing team. They are located in the Town.

Working days: Work 4 days per week including both weekends

Working Hours: 10.30am to 9.30pm

Responsibility:

• Meet personal sales goals and help the team reach theirs.
• Assist customers in-store and on the phone, sharing product details.
• Do direct marketing to boost sales.
• Take part in outdoor sales and events.
• Manage counter tasks, including handling payments.
• Take on extra tasks as needed.

Requirements:

• Minimum O level qualification.
• Preferably 1-2years with relevant experience
• Computer literate

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

19C9682 (Recruitpedia Pte Ltd)

EA Reg. No. R23119064

TEOH ZINI

Join our team as a Senior Business Analyst and play a key role in driving business success through strategic analysis and insights.

You will collaborate with stakeholders to gather requirements, identify opportunities, and recommend solutions that align with organizational goals. Bring your expertise in data analysis, process improvement, and stakeholder management to make a meaningful impact on our business.

• Working Hours: Mon-Fri
• Working Location: Central
• Remuneration Package: Up to $8800 + AWS

Responsibilities:

• Lead requirements gathering sessions with stakeholders to understand business needs and objectives.
• Analyze data and processes to identify areas for improvement and optimization.
• Develop business cases, user stories, and requirements documentation to support project initiatives.
• Collaborate with cross-functional teams to define project scope, objectives, and deliverables.
• Facilitate communication between business stakeholders and technical teams to ensure successful project delivery.
• Provide insights and recommendations to senior management based on analysis and findings.
• Mentor junior analysts and contribute to the development of best practices and methodologies.

Requirements:

• 5+ years of experience as a Business Analyst, with a focus on process/ product improvement and data analysis.
• Strong analytical skills, with the ability to interpret complex data and draw actionable insights.
• Excellent communication and interpersonal skills, with the ability to build rapport with stakeholders at all levels.
• Proven track record of leading successful projects from inception to delivery.
• Experience with Agile methodologies and tools such as JIRA or Trello is a plus.
• Certification in Business Analysis (e.g., CBAP) is desirable.

If you are excited with this opportunity and enjoy making things happen, do apply now!

OR

Email your updated resume to: speytu(at)scientecpersonnel.com by quoting "J43809" in your email subject for faster processing.

All job applications will be processed with strict confidence and only shortlisted candidate will be contacted.

Elane Yap Theng Yu- R1989397

ScienTec Consulting Pte Ltd - 11C5781

[Order Number: 402720]

Responsibilities

• Assists day-to-day operation by picking up the phone calls/email/walk-ins/ticketing system to understand user’s enquiries/request, provide IT support and perform troubleshooting or escalate to the relevant PIC, or provide alternatives to resolves the cases.
• Ad-hoc duties such as software installation, clone laptops, inventory checks, disposal etc.
• Managing Apple, I-pad devices (e.g., new set up configurations, delete terminations, device broken, lost, unlock device, password reset, software and iOS update etc.)
• Keep records of user interactions and progressions on the case (Call logging)
• Doing Administrative work (example: Filing, preparing paper works, generate report daily, weekly, monthly)
• Any other tasks (included weekend tasks) that maybe assigned by the superior

Requirements

• Candidate must possess at least a Diploma in IT
• Candidate must have at least 2 years of relevant experience

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities

EA Personnel Name: Lim Lai Xin

EA Personnel Reg. no.: R2197913

EA License no.: 07C5771

Responsibilities:

• Manage day-to-day sales operation
• Sales Order Processing: Quotation, Sales Order, Purchases Order, Delivery Order, Invoicing
• Professionally handle high volume of inquires and assist to provide effective solution for customers’ issues
• Provide excellent support and customer-service
• Proactively sourcing for new sales opportunities through inbound lead follow-up
• Connect with key customer contacts (external) as needed
• Coordinate projects and support lead manager. Ensuring projects are worked according to agreed plan and kept on schedule
• Liaise with internal teams such as Finance, Procurement, Logistics and Marketing
• Assist in preparation & submission of relevant reports and documents for tenders
• Attend frequent online/ offline product trainings arranged by vendors

Requirements:

• Diploma in Business or related field
• At least 1-2 Year(s) of working experience in related field
• Exposure to computer hardware/ software/ maintenance contract is preferred
• Ready for dynamic and fast-paced environment
• Strong phone presence, interpersonal & customer service oriented
• Excited about the opportunity to develop consultative sales skills and aiding team to meet monthly targets
• Enjoying interacting and communicating with people, and maintain good rapport with our IT Business Partners
• Proficient in MS Office

IT Support Senior Engineer

Working hours: Mon – Fri (8.30am - 5.30pm)

Must: Candidates must be comfortable to deposit their mobile phone at their respective locker during working hours. (Landline will be provided at their workstation).

Skills & Capabilities:

• Able to support end-user computer devices (PC & mobile), office devices (printers, AV equipment), and peripherals.
• Knowledgeable and experienced in supporting Microsoft windows & office suite.
• Experience in working in an ITIL-driven environment and working knowledge of ITIL principles and processes with strong knowledge of incidents, change and configuration management and adherence processes, best practices, and policies.
• Experience in working in a team-oriented, collaborative environment & large-scale multinational environment (preferred)
• Analytical and problem-solving abilities with keen attention to detail
• Strong customer service orientation
• Strong verbal and written communication skills in local language and proficient in English (verbal & written)
• Self-directed work style with the ability prioritizes work activities and communicate politely, clearly, and effectively in support of internal customers on technical matters.
• Good understanding of Network & Infrastructure technologies (servers, storage, switches, routers, patching) and be able to provide support as guided by professional engineers or specialist.
• Ability to supervise a small team of junior engineers, guide and point of escalation for difficult or complex problems.
• Ability to identify systemic issues, continuous improvement opportunities, potential issues and raise to management.
• Ability to take on end user support and infrastructure project work support.

Expected Qualification & Work Experience

• Diploma or equivalent professional education in Information Technology or related
• At least 5 plus years of related working experience

Transport Detail:

There will be company shuttles bus from Jurong East MRT station to both sites.

Responsibilities

• Manage day-to-day sales operation
• Sales Order Processing: Quotation, Sales Order, Purchases Order, Delivery Order, Invoicing
• Professionally handle high volume of inquires and assist to provide effective solution for customers’ issues
• Provide excellent support and customer-service
• Proactively sourcing for new sales opportunities through inbound lead follow-up
• Connect with key customer contacts (external) as needed
• Coordinate projects and support lead manager. Ensuring projects are worked according to agreed plan and kept on schedule
• Liaise with internal teams such as Finance, Procurement, Logistics and Marketing
• Assist in preparation & submission of relevant reports and documents

Requirements

• Diploma in Business or related field
• At least 1-2 Year(s) of working experience in related field
• Exposure to computer hardware/ software/ maintenance contract is preferred
• Ready for dynamic and fast-paced environment
• Strong phone presence, interpersonal & customer service oriented
• Excited about the opportunity to develop consultative sales skills and aiding team to meet monthly targets
• Enjoying interacting and communicating with people, and maintain good rapport with our IT Business Partners
• Proficient in MS Office
• Working schedule of 9am-6.30pm (Mondays to Fridays)
• East region, Singapore

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.
GEMS Recruit/EA License: 23C1459
EA Personnel No: R1442379 (Jasmine Chin Yan Min)

RESPONSIBILITIES

• Providing customer support and technical issue resolution via email, chat, social media and other online platforms.
• To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions and other online platforms.
• Identifying correcting and advising on technical issues in the customer’s computer, mobile app and/or video game console.
• Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
• Escalating real-time issues to client/supervisor.
• Translate Korean to English and vice versa
• Report and minutes writing in Korean and/or English

REQUIREMENTS

• English (fluent), Korean (fluent, native)
• Requires to work on weekends and public holidays with a fixed schedule.
• Strong in both written and communicating in English and Korean - in order to liaise with Korean speaking associates
• Ability to deliver excellent customer service quality utilizing soft skills
• Able to understand games from a gamer’s perspective and give n-depth gaming and PC/console troubleshooting support
• Ability to solve and analyse information accurately with appropriate speed and guidelines
• Team player
• Those with strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience

Job Description

The role will provide administrative and secretarial support to the Nanyang Business College’s management team; and offices of the Deputy Dean, Associate Dean (Faculty) and Corporate Services.

Job Description

Administrative Support

• Provide support for projects, events and college-wide initiatives.
• Assist with internal and external stakeholder coordination and communication.
• Coordinate faculty recruitment, special projects and new initiatives.
• Provide support for faculty matters such as faculty data, recruitment, promotion and tenure.
• Provide support to the College’s administrative functions and services with a focus on process, documentation and record management.
• Create, synthesise and maintain data and information to facilitate planning, evaluation and reporting.
• Undertake other related duties as required from time to time.

Secretarial Support

• Coordinate meetings and appointments.
• Provide logistical support for meetings, events and classes.
• Prepare agendas and minutes of meetings, presentation materials and reports.
• Attend to correspondences and administrative inquiries in role-based account.
• Schedule and organize travels and make travel booking arrangements.

REQUIREMENTS:

• Diploma or degree with minimum 2 years’ of working experience in an administrative role
• Relevant working experience in education sector will be advantageous
• Strong service-orientation with excellent client-facing and internal communication skills
• Good written and verbal communication skills
• Solid organizational skills including attention to detail and multitasking skills
• Excellent time management, able to prioritize and work under tight deadlines
• Able to work independently and collaborate with others as a team
• Good IT skills, tech-savvy
• Good project management and quantitative skills
• Advanced knowledge in Microsoft Office Suite such as Word, Excel and Powerpoint

• To assist in the support of SAP B1 9.2 and 9.3 Projects
• Independently support SAP B1 & other ERP including troubleshooting of issues and provide solution with clear timeline
• Good knowledge on formatted search, queries, crystal reports
• Database configuration (Basic database setup, master data, document layouts, queries)
• Able to do independently manage support for various entities
• Proficient in writing an understanding of functional and technical specifications. Apply proven communication, analytical, technical and problem-solving skills to help maximize the benefit of SAP in the company.
• Able to work under pressure

Requirements

• Candidate must possess at least a Advance Diploma, Bachelor's Degree (preferred Accounting knowledge)
• Good knowledge of SAP B1 9.2 / 9.3
• Experience in SAP Data Transfer Workbench Tool
• Fair knowledge on SQL/Hana Queries & Crystal Reports
• Min 2 years working experience in SAP B1 implementation
• Prior experience in documentation of functional and technical specifications.
• Experience in Power Bi Reporting, SAP B1 - ATP & Intercompany add on is an advantage.

About the Client

Our client is one of the reputed MNC firms in Singapore

Responsibilities

· Supporting AML Actimize L3 support for Transaction Monitoring system

· Analyse user requirements and convert requirements to design document and other system documentation to capture key design decisions

· Plan technical deliverables, perform development works to meet project’s requirements within schedule

· Perform data mapping and process mapping with interfacing applications

· Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions

· Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing

· Partner with Test Management teams to ensure completion of SIT, UAT, performance / load testing and application security testing with quality result

· Liaise with other application teams and business users to prepare test cases and test data prior to testing in UAT and Mock Run environment

· Manage project change request approval windows and deployment schedule

· Facilitate and provide technical and testing support before and after production deployment

· Liaise with other units across IT and Business in the organization

· Manage external vendors for project delivery within schedule

Skills/Requirement

Must have Skills:

· At least 10 years of working experience in IT industry

· Experience working with Actimize AML technology solution

· Experience / knowledge in Unix Shell Scripting, Oracle, Java and Python

· Experience in application and database design and UI/UX design

· Experience in business analysis, data mapping and process mapping

· Ability to multitask effectively and handle large amounts of data

· Good to Have

Ø Experience in Hadoop ecosystem and technologies

Ø Experience in NoSQL database or Big Data

Ø Experience in Control-M, Git, Jenkins, JIRA, Aldon

· Experience in SharePoint and Confluence

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted

PERSOLKELLY Singapore Pte Ltd
EA License No. 01C4394
EA Registration No. R1547247 (Jyothi Chandrakanth Kamath)

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Optimum Solutions (Registration Number: 199700895N) is Singapore's leading Information Technology , Consulting and Professional Services company with Competence in Digital Transformation, Automation, Robotics, Cloud, Big Data, Analytics and Emerging technologies projects. Optimum has been successfully delivering IT projects since 1997 and has been a key IT service provider to clients delivering Software Design, Development, Engineering and IT Transformation Projects.

Require Technical Skills:

Role : Senior Actimize System Analyst/Consultant

Requirement / Job Description :

Key Requirements/Must Have:

• At least 10 years of working experience in IT industry
• Must have recent working experience in Actimize technology for at least 5+ years.
• At least 6 years of experience working with Actimize AML technology solutions
• At least 6 years of experience / knowledge in Unix Shell Scripting, Oracle, Java and Python
• At least 6 years of experience in application and database design and UI/UX design
• At least 2 years of experience in business analysis, data mapping and process mapping
• Ability to multitask effectively and handle large amounts of data
• Write and maintain programmable code outlined in technical instructions and specifications for software applications and operating systems.

Key Responsibilities:

• Supporting AML Actimize L3 support for Transaction Monitoring system
• Liaise with application teams across group and countries build the fixes or possibly enhancements according to the technical solution planAnalyse user requirements and convert requirements to design document and other system documentation to capture key design decisions
• Plan technical deliverables, perform development works to meet project’s requirements within schedule
• Perform data mapping and process mapping with interfacing applications

Domain – Banking

Responsibilities:

• Working closely with sales & marketing on product pricing strategies
• Implement and oversee on product pricing and discounts
• Conduct product and pricing analysis to ensure pricing competitiveness
• Verifying the validity of price and condition inquiries and guaranteeing adherence to all applicable price-related regulations
• Developing SAP Cloud Analytical analytics tools and customized reports
• Stay updated on market trend and competitors’ pricing models
• Ad hoc duties as assigned

Requirements:

• Bachelor of Business Administration or Economics or equivalent
• At least 5 – 8 years of pricing analysis experience
• Experience in using SAP system will be ideal

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No.: 13C6305

Registration No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Key Responsibilities:

• Conduct thorough analysis of business processes, systems, and requirements to identify opportunities for improvement.
• Collaborate with stakeholders to gather and document detailed business requirements, ensuring a clear understanding of project strategies and objectives.
• Create, Groom and maintain Business Requirements / User stories, Data models and Data flow, Functional Specifications to effectively communicate business requirements to development teams.
• Perform data analysis to extract valuable insights, identify trends, and support informed decision-making.
• Collaborate with technical teams to ensure that solutions align with business requirements and are delivered within established timelines.
• Facilitate workshops and meetings with stakeholders to elicit and validate requirements, and to address concerns and questions.
• Develop and execute test plans to ensure that delivered solutions meet specified requirements and quality standards.
• Assist in change management activities, including communication, training, and support, to ensure a smooth transition during the implementation of changes.
• Monitor and assess the performance of implemented solutions, and recommend further optimizations as needed.
• Contribute to continuous improvement initiatives by identifying areas for enhancement and proposing innovative solutions.

Qualifications:

• Bachelor’s degree in Business Administration (or) Accounting (or) Information Technology, (or) related field.
• Proven experience around 8-12 years as a Business Analyst in a similar role is required.
• Conversant with Agile practices and methodologies. Exposure to JIRA and Confluence is strongly required.
• Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
• Experience with data analysis tools and techniques.
• Familiarity with project management methodologies and tools.
• Detail-oriented with excellent organizational skills.
• Ability to work independently and collaboratively within a team

Interested Applicants, please email your resume to [email protected] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.