Total 663 tech support job vacancies in D05 Clementi New Town, Hong Leong Garden, Pasir Panjang

We are seeking an experienced and skilled Salesforce Tech Lead with strong hands-on experience in Salesforce development. As a Tech Lead, you will be responsible for leading a team of developers, driving the implementation of Salesforce solutions, and ensuring the successful delivery of projects.

Responsibilities:

1. Team Leadership
   Lead and mentor a team of Salesforce developers, fostering a collaborative and high-performance work environment.Provide technical guidance and support to team members, ensuring the overall success of the development projects
2. Salesforce Development
   Design, develop, and implement customized Salesforce solutions, including Apex classes, triggers, Visualforce pages, Lightning components, and integrations. Collaborate with stakeholders to gather requirements and translate them into technical specifications.
3. Technical Architecture Define and implement scalable and maintainable Salesforce architecture solutions.
   Evaluate and recommend tools, frameworks, and best practices for Salesforce development.
4. Project Management Manage and oversee the end-to-end delivery of Salesforce projects, ensuring adherence to timelines, budget, and quality standards
   Collaborate with cross-functional teams to define project scope, goals, and deliverables.
5. Quality Assurance
   Conduct code reviews and implement best practices to ensure the quality and security of Salesforce solutions.Perform testing and debugging of applications to resolve issues and optimize performance.
6. DocumentationCreate and maintain comprehensive technical documentation for Salesforce solutions, including design documents, release notes, and user guides.
7. Stakeholder CommunicationEffectively communicate technical concepts to non-technical stakeholders and provide regular updates on project progress.

Requirements:

• Strong hands-on experience in Salesforce development.
• Proven experience in leading and managing Salesforce development teams.
• Strong expertise in Apex, Visualforce, Lightning components, and Salesforce integrations.
• In-depth understanding of Salesforce architecture and best practices.
• Solid experience in project management, including planning, execution, and delivery.
• Excellent communication and interpersonal skills.
• Salesforce certifications such as Certified Platform Developer II and Certified Technical Architect (CTA) are highly desirable.

If you are a results-driven Salesforce professional with leadership skills and a passion for delivering high-quality solutions, we invite you to apply for this challenging and rewarding role.

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

JOB SUMMARY

Under general supervision, process orders, provide customer service, or administrative support. Communicates a variety of information to internal or external customers to support the sale or service of products. Follows established procedures to perform routine tasks and receives general guidance and direction to perform other work with substantial variety and complexity. Originality and ingenuity are required to apply appropriate procedures, processes and techniques to assignments that are broad in nature. Resolves most questions and problems and refers new or unusual issues to a higher level as necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides timely and accurate information to update customer order status and product knowledge requests.

Processes customer orders/changes according to established policies and procedures.

Works closely with Finance to maintain Accounts Receivable according to contract terms

Provides timely feedback regarding service failures or customer concerns.

Generate and analyze data using appropriate toolsets

Provides general administrative support to assigned Business Unit.

May perform other duties and responsibilities as assigned.

KNOWLEDGE REQUIREMENTS

High proficiency in Microsoft office suite required while proficiency in Power BI, Power App, Power Automate, Macro will be beneficial.

Possess an ability to deal effectively with different functional personnel to drive results improvements.

Ability to define problems, collect data, establish facts, and draw valid conclusions.

A self starter with the ability to work intuitively and with minimal supervision

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Strong problem solving, negotiation, and people skills are a must.

EDUCATION & EXPERIENCE REQUIREMENTS

Bachelor’s degree in related discipline required.

Preferably two years related experience

Or an equivalent combination of education, training or experience.

Responsibilities

• Responsible for establishing, maintaining, and expanding customer relationships in order to achieve positive customer experiences
• Responsible for maximizing revenue opportunities and customer retention.

Requirements

• Min Diploma in Marketing or related
• Min 2 years of working experience in sales support environment with customer relationship and maintenance responsibility

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Job description:
Provide administrative & logistics support at the General Office, Centre of Excellence (COE) of the Mother Tongue Department as well as Head of Department (HOD) Room. The candidate is also to take charge of sick bay and printing duties.

Work timing:
Mondays to Fridays: 8:45 am to 6:00 pm, inclusive of 45 min lunch break, service not required on Saturdays, Sundays and public holidays.

Requirements:
3 or more GCE ‘O’ Level passes including English and Chinese

At least 3 years’ experience in school office administration

Proficient in IT skills such as Microsoft Word, Excel and translation tools

Bilingual with good communication skills (English and Chinese)

Good team player

Able to multi-task

Interested Parties can contact Benny - 98629793 or email [email protected]

Job Description

• Provide excellent customer service to handle general incoming billing and account inquiries, and resolve customer’s concern.
• Verify and process applications such as account opening, closing, and modification.
• Verify and process bills generated from system in an accurate and timely manner. Perform billing adjustment, mass charges/rebates when required.
• Handle payment collection tasks and ensure smooth file transfers for payment interfaces.
• Send reminder letters for overdue payments, follow up on arrears, and raise appropriate actions to ensure timely resolution.
• Coordinate closely with client and third-party vendors to ensure smooth communication, facilitating efficient billing operations.
• Assist in software related enquiries. You will work closely with the consultants and engineers to resolve escalated issues quickly and effectively.

Essential Skills and Experience

• At least 2 years of experience in day-to-day operational support in areas such as billing, accounting, customer service, or credit control.
• Experience in the electricity retail or utility industry would be an advantage.
• Minimum qualification of GCE ‘O’ level, Diploma, Degree or equivalent in the relevant field.
• Strong interpersonal skills with service oriented and empathetic mindset.
• Responsible with good time management and organisation skills to follow through customers’ issues.

We regret that only shortlisted candidates will be notified.

Job Description

• Take ownership for any problems or issues encountered by customer and act as a primary point of contact for customers, be the Customer advocate internally.
• Identify and analyse root causes for issues and identify means of preventing future occurrence. You will work closely with the consultants and engineers to resolve escalated issues quickly and effectively.
• Be empathetic to customers’ issues and seek to resolve them in a timely manner.
• Meticulous and organised in documenting customers’ questions and concerns, maintaining a database of feedback and queries from customers.
• Able to work independently in a fast-paced environment with minimum supervision.
• Sensitivity toward details and deadlines.
• Analytical and process-oriented.
• Ability to work as part of a team.
• Diplomatic and able to carry oneself professionally

Essential Skills and Experience

• Diploma, Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer Science, Computer Engineering) or equivalent.
• Minimum one year experience as a helpdesk support or related role in the technology industry.
• Strong interpersonal skills with service oriented and empathetic mindset.
• Responsible with good time management and organisation skills to follow through customers’ issues.

We regret that only shortlisted candidates will be notified.

Job Descriptions:

• Provide after-sales technical support to all local and regional customers.
  - Manage coverage of on-site, telephone, email, and other remote technical support to customers in a timely and effective manner for all products
  - Provide technical advice and recommendations to customers to resolve issues
  - Escalate and update internal team on the product issues and follow up closely of the progress/solutions with customers
• Liaise with HQ and subsidiaries companies for any product or technical issues.
• Provide necessary hands-on training to internal team (e.g., technicians) to handle fully test of product or system to ensure it functions properly and meets the specification.
• Support QA team in system testing which include Factory Acceptance Testing, Interface Factory Acceptance Testing as well as Site Testing

Job Requirements:

• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma in Engineering or equivalent.
• At least 1 - 2 years of quality engineering experience working in manufacturing environment.
• Experience in auditing to the requirement of ISO quality system standards will be an added advantage.
• Demonstrate responsiveness and promptness in meeting company’s needs.
• Act with a high level of integrity.
• Act resourcefully to ensure that work is completed within specified time and quality.
• Willing to travel
• Proficiency in Chinese Mandarin will be an added advantage.

We welcome candidates who may not have experience or sufficient experience but are enthusiastic and eager to learn.

Benefits:
Competitive salary, performance-based bonuses, health benefits, and opportunities for professional development within a dynamic and growing organization.

• Position: Indoor Sales Support (Construction/Engineering) - Up to $4200 + AWS
• Location: Lower Delta Road (2 Bus Stops from Tiong Bahru MRT)
• Working Hours: Mondays to Fridays | 8:30am to 5:30pm AND 1 Half Day Saturday per month
• Salary (commensurate with experience): Up to $4,200 + AWS + Medical Benefits + 7 Days Annual Leave (10 Days on 2nd year and 14 Days on 3rd year)
• Duration: Permanent
• Industry: Civil Engineering

Responsibilities:

• Prepare quotations and do follow up with customers
• Liaise with Sales and Site Inspectors on the needs of the customers
• Maintain and file documents records
• Handle general call enquiries
• Maintain customer database record
• Perform purchasing roles
• Assist in sourcing of product Any other ad hoc duties assigned

Requirements:

• Minimum Nitec in relevant studies
• Must be able to work in a fast pace environment
• Must be proficient in Microsoft Office, Outlook etc
• All with relevant experience welcome to apply

Email to: [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

- responsible for stocks purchases from local and overseas suppliers, including other office and warehouse miscellaneous purchases

- sale and cost price negotiation with B2B customers and suppliers

- plan and prepare staff work schedule and goods delivery schedule

- liaise with freight forwarders on goods clearance at ports

- invoicing of B2B customers

- design sale mechanics for store and outlets

- provide back end POS machine technical support to retail advisers

- verify real time sales receipts from online payment from customers

- prepare cash payments, cheque payments and online bank payments

- prepare monthly sales reports for stores, outlets, online and B2B customers

- assist in salary and commission calculation

- assist in any ad-hoc projects undertaken by the company

Responsibilities:

• Handling all administrative documents and correspondence
• Handling of document filing, data entry
• Preparing purchase orders, delivery orders, invoices
• Attending phone calls, mails, delivery services
• Permit application & renewal for construction industry
• Staff training registration & records updating
• Liaise with other depts on Admin/HR matters etc
• Ad hoc duties assigned

Requirements:

• Candidate must possess at least Higher secondary/Pre-U/A level/College, Diploma/Advanced/Higher/Graduate Diploma in any field.
• Required language(s): English & Chinese
• Preferably Entry Level specialized in Clerical/Administrative Support or equivalent.
• Ability to multitask and adapt to environment
• Experienced in Construction Industry will be an advantage

Roles and Responsibilities:

• Ensure design, drawings, and all other deliverables meet the standard requirements and specifications.

• Organize and plan a design work schedule to meet deadlines.

• Oversee design preparation are efficient, well-coordinated, practical, and constructible.

• Prepare and submit shop drawings according to project specifications, ensure the design drawings are following the company design guidelines

• Work with the project team, sub-contractor, supplier, and factory team to ensure works are on schedule.

Requirements:

Possess 3 years of proven experience in AutoCAD/REVIT/BIM electrical field

Possess excellent computer skills in AutoCAD software, BIM and MS Office (Excel, Powerpoint, Word & Project)

Independent, team player with ability to multi-task

Possess strong communication and organization skills

We are looking for a Manager to drive the next phase for our Innovation team, through the Open Innovation Platform (OIP). Our mission is to inspire and support corporates to innovate digitally. The OIP is the national digital platform matching corporates to innovative solution providers. This is a business development and pre-sales role which is focused on corporate engagement through multiple modalities e.g. inbound and outbound leads generation and qualification, curated programming, triaging their innovation needs and funnelling them to the OIP programme to support their corporate innovation journey.

Why Join:

• Be part of a young, vibrant, fun and transforming team to strategise, refine and execute the suite of innovation programmes and resources for corporates.
• Shape the ethos of a start-up in government, being scrappy, running fast and lean, and failing forward.
• Rare opportunity to create an innovation platform in government, to benefit corporates and the economy at scale.

Key Responsibilities:

• Business Development. Generate, qualify and cultivate corporate leads, and convert corporates looking to drive business innovation within their organisations. This includes sourcing leads through working with partners to curate exclusive events or programmes targeted at innovators and decision makers.
• Business Engagement. Qualify inbound leads including referrals by acting as initial point of triage for corporates with interest in OIP to diagnose their basic innovation needs. Regular engagement with warm leads, keeping abreast of industry trends and customer drivers as opportunities for follow-ups to enable conversion.
• Stakeholder Management and Matching. Scout, own and deepen relationships with new corporates and multipliers (e.g. government agencies, trade associations) to build the corporate database. Support direct matches with our technology solvers base, based on corporates’ business use cases, as a lever to deepen the corporate relationship.
• Partnership Development: Identify, source and engage existing or new strategic partners through lead follow-up to achieve Innovation team’s objectives (e.g. securing more corporate leads for OIP and/or developing partner-led tech showcases to inspire corporates)

Requirements:

• Tertiary qualification in Business/Information Technology/Engineering or relevant/related disciplines
• At least 5 years of relevant experience in an industry engagement, B2B business development or consultancy role, with immediate and large business networks
• Adept at engaging external stakeholders across seniority levels, and building business networks
• Excellent written and verbal communication skills; with strong analytical and conceptual thinking skills
• Highly adaptable and can work well across internal units and cross-cutting issues and processes
• Results-oriented to follow through with programmes and assignments in a timely manner
• Experience in corporate innovation or digital transformation, cultivating and sustaining business partnerships, and running curated and targeted programmes for corporates
• Good understanding and appreciation of new technology trends, and how it can drive new areas of growth and business use cases across industries in the digital space
• Strong bias for action and ownership to roll up your sleeves to do
• Relentless in cutting through blockers and getting things done
• Team player in solving problems without drawing lines

Implement HSE procedures

Conduct weekly inspection with subcontractors’ supervisors

Ensure all machinery and equipment at site are in good working conditions and having all the necessary working certificates

Ensure all workers at site are wearing appropriate PPE at all times

Conduct weekly safety talk/ briefing

Ensure proper housekeeping by the subcontractors on daily basis

Conduct daily toolbox with the subcontractors

Conduct safety induction program for new workers

Conduct daily safety inspection

Advise external customers of safety needs when visiting the site

Update safety records into the safety systems

Following up on all outstanding safety related issues

Review sub-contractors’ method statements, risk assessments and safe work procedures.

Review sub-contractors’ method statements, risk assessments and safe work procedures.

Relevant Safety & Health Certificates, including Building Construction Safety Supervisor Certificate and Advance Certificate in WSH or Certificate in Safety Coordinator Training Course

Minimum 3 years of relevant experience in the construction industry

Familiar with risk management procedures

Familiar with OHSAS 18001 or ISO 14001

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Preparation of budgets

Preparation of cash flow forecast

Filing of variations/ monitoring of project variations

Valuing completed works, filing of progress claims and all other necessary contract documents administration works

Prepare interim valuation and certificate of sub-contarctors claims according to work completed and evaluate variation claims

Monitoring of procurement process

Attendance of site/technical meetings

Source, negotiate preparation of awarding letters/agreements/ purchase order to sub-contractors/ vendors

EOT claims preparation

Evaluation of price comparison summary

To work closely with the Project Team providing cost and financial advice as well as contractual support and advice during pre-construction, construction and post construction stage.

Quantity take off, cost estimation, preparation of tender submission with specific deadline

Any other ad-hoc duties as assigned.

Minimum 3 years' relevant working experience.

Strong technical background with sound knowledge of pre and post-contract duties

HDB Project experience prefer.

Plan, co-ordinates & implements overall site works with main-con & other related trades to carry out work safely.

Identify and resolves all problems that arises on site;

Assist PM & Site Mgr to organize & deploy resource/material for project, attend site matters & complains related to project sites;

Prepare & submit shop drawings, materials and necessary documents to consultant for approval;

Co-ordinate with main-con & solve technical problems;

Prepare & attend RTO inspection, attend site meeting, monitor & supervise site works and liaise with consultants etc.

Minimum 3 years Local Experience in Construction Industry;

Diploma/Degree in Electrical related field;

HDB project prefer.

Responsibilities:

• Provide desktop support at customer’s site. This includes installation, repair, servicing, liaising and maintenance of solutions in accordance with the manufacturer’s specifications, to ensure customer satisfaction and service operation are achieved
• Conduct installations based on customer’s requirements and company specifications, from site inspections through to final sign-off and acceptance
• Diagnose and perform repairs on equipment and solutions and ensure that relevant updates and patches are applied accordingly on-site or remote diagnostic procedures at customer’s sites
• Initiate escalation procedures and follow up on all open requests of allocated sites to ensure customer satisfaction
• First level troubleshooting of network connectivity in a LAN/WAN environment
• Responsible for tracking hardware and software inventory and report to asset management team on a regular basis
• Assist in user/hardware movement and office relocations
• Maintain defective equipment/parts in maintenance inventory, document customer repairs, maintain and restock assigned parts inventory to ensure proper spare parts levels
• Provide user data and application recovery
• Maintain IT records and track on areas of responsibilities

Requirements:

• Bachelor Degree or Diploma in Engineering, Computer Science/Information Technology or its equivalent
• At least 1 year of experience in a technical service role
• Technical skills in Microsoft Windows, desktop hardware, desktop software application and network environments

Responsibilities

• Responsible for establishing, maintaining, and expanding customer relationships in order to achieve positive customer experiences
• Responsible for maximizing revenue opportunities and customer retention.

Requirements

• Min Diploma in Marketing or related
• Min 2 years of working experience in sales support environment with customer relationship and maintenance responsibility

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Technical Support Consultant (L2) plays an important role in making sure that happens.

Role and Responsibilities

• Work on and resolve escalated Helpdesk Tickets
• Delight our Clients with a Friendly, Quick and Helpful Experience
• Provide the Client with advanced on-site troubleshooting
• Provide the Client with on-site installation and removal of equipment
• On-Site Hardware Maintenance and Support
• Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
• Managing and recording all work through our Ticketing System
• Make sure that Client Documentation is well-maintained
• Split tickets that have several issues into their ticket
• Make sure that tickets aren’t “stale” throughout the process
• From time to time the projects team will need additional resources to help deliver projects on-site
• Create and maintain documentation for on-site processes
• Escalate tickets that require L3 support
• Work with the Service Desk Support Consultant (Level 1) to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
• Identify, Communicate, and Mitigate potential risks to the Service Delivery Manager and Clients
• Follow the schedule provided by the Service Delivery or appointed Service Coordinator
• Follow Standard Operating Procedures (SOPs) for daily/weekly recurring tasks
• Follow all our Security Procedures and Keep a Vigilant Eye for Security Issues
• Identify opportunities for improvement and make constructive suggestions for change
• Contribute to the process of innovative change effectively

Qualifications and Education Requirements

• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Information System of the equivalent)
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Good knowledge of cloud concepts and networking
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

Job Description:

• Support department GM to collaborate with Headquarter in formulating project development strategies for metrology products in Singapore and Malaysia to align to organizational strategy and capitalise on potential project opportunities
• Manage and drive team collaboration with internal and external project stakeholders, endorse project deliverables to optimise project efficiency and performance
• Establish service delivery system in Malaysia and lead cross-functional integration on operations with Singapore team.
• Formulate strategies to optimise customer’s maintenance plans and schedules for inspection, testing, repair and predictive maintenance of equipment and systems to minimise downtime and costs
• Manage and review regular service reports to evaluate impact of trends, and potential malfunctions and solutions.
• Support pre and post sales initiatives and drive customer renewals through exceptional service
• Manage departmental plans aligned to organisational strategies and frameworks to drive compliance with Workplace Safety and Health (WSH) and Environmental Management Systems (EMS)
• Manage continuous improvement and change management initiatives for time, cost and quality improvements
• Provide technical training on equipment and systems maintenance for new or complex equipment and systems and development opportunity to engineers
• Conduct regular communication with Japan’s factory and project team in Headquarter for project development and planning

Requirements:

• At least 15 years of engineering experience in semiconductor manufacturing industry will be advantages.
• Excellent interpersonal communication skills
• Excellent presentation skills
• Software proficiencies for Microsoft PowerPoint, Microsoft Word, and Microsoft Excel.
• Overseas travel is required.

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Service Desk Support Consultant (L1) plays an important role in making sure that happens.

Role and Responsibilities

• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk to clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Provide prompt and accurate feedback to customers
• Refer to internal database or resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritise and manage several open issues at one time
• Follow up with clients to ensure the systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Maintain jovial relationships with clients
• Create and maintain documentation for on-site processes
• Escalate tickets that require L2 or Service Delivery Manager's support
• Work with Level 1 Engineer to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
• Identify, Communicate, and Mitigate potential risks to the Service Delivery Manager and Clients

Education Qualifications and Requirements

• Diploma in Engineering (Electrical & Electronic, Computer Science, , Information System of the equivalent)
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Basic knowledge of cloud concepts and networking,
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

Job Description:

• Promote process & metrology system equipment with marketing activity and propose additional products/services/solutions to support growth of the customers.
• Coordinate with head office in conducting sales and promotional activities and other group companies in SEAI region.
• Support in sales and order process for main equipment, service job, and spare parts in the Salesforces systems.
• Conduct regular communication with Japan’s factory and project team in Headquarter for project development and planning.
• Support in budget planning and execute the budget plan to achieve department’s KPI and business goals.
• Support manager in maintaining ongoing relationships with identified customer segments to ensure their needs are met, providing solutions and recommendations based on customer input.
• Any other duties (projects, etc) as and when assigned by the immediate Manager and Department General Manager.

Job Requirements:

• At least 5-8 years of account management (sales development follow up, forecast management, and production control management) in a semiconductor equipment business environment.
• Able to work independently as well as a team player.
• Excellent communication & negotiation skills.
• Software proficiencies for Microsoft PowerPoint, Microsoft Word, and Microsoft Excel.
• Overseas travel is required.

Job Description

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Senior Technical Support Consultant (Level 3) plays an important role in making sure that happens.

Roles and Responsibilites

• Responsible for Level 3 support and escalations for network and System issues;
• Configure and install network devices such as routers, switches, firewalls, load balancers, etc.
• Monitor network to ensure optimum performance, reliability and availability;
• Work closely with internal and external teams for problem resolution;
• Perform maintenance and upgrades of systems and networks;
• Check on resource utilisation for trending and capacity planning purposes;
• Adhere to policies on change management to ensure the success of such projects;
• Implement security measures and ensure that policies are followed to reach the required level of security;
• Work on and resolve escalated Helpdesk Tickets
• Delight our Clients with a Friendly, Quick and Helpful Experience
• Provide the Client with advanced on-site troubleshooting
• Provide the Client with on-site installation and removal of equipment
• On-Site Hardware Maintenance and Support
• Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
• Managing and recording all work through our Ticketing System
• Make sure that Client Documentation is well-maintained
• Split tickets that have several issues into their ticket
• Make sure that tickets aren’t “stale” throughout the process
• From time to time the projects team will need additional resources to help deliver projects on-site
• Create and maintain documentation for on-site processes
• Escalate tickets that require Service Delivery Manager support
• Work with Level 1 and Level 2 Engineer to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
• Identify, Communicate, and Mitigate potential risks to the Service Delivery Manager and Clients
• Follow the schedule provided by the Service Delivery Manager or the appointed Service Coordinator
• Follow Standard Operating Procedures (SOPs) for daily/weekly recurring tasks
• Follow all our Security Procedures and Keep a Vigilant Eye for Security Issues
• Identify opportunities for improvement and make constructive suggestions for change
• Contribute to the process of innovative change effectively

Qualifications and Education Requirements

• 4 to 6 years of work experience
• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent) or higer
• CCNA certification would be an advantage
• At least 4 years of hands-on experience in network device configuration and troubleshooting, as well as system and OS support.
• Proven work experience as a Network Engineer, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Good knowledge of cloud concepts and networking
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal