Total 26,481 Others/Any job vacancies in Singapore River, Central Singapore

• Manage daily customer email communications effectively
• Ensure 90% email resolution within timeframe
• Collaborate with teams for one-stop customer solutions
• Address customer feedback and resolve raised issues
• Support additional duties and assigned projects

Requirements:

• Minimum Diploma/Degree holder in any discipline with at least 3 years of experience in a Financial Institution and in a customer service role

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

CEI No: R24122857

Email: [email protected]

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Timing :

• Any 5 days in a week (1 weekend inclusive PH)
• 10am – 7.30pm & 7am to 4.30pm (cannot choose)
• Total working hours per week: 42 hours

Requirement :

• Have to work 1 weekend
• Able to work on PH

Salary : 1700 – 2000/month

Job Responsibilities:

• Provide excellent customer service to the patients
• Serving of food and drinks to patients and clearing it once patients have finished their meals
• Checking food served against patient meal orders
• Assist in inventory management
• Maintain a high standard of cleanliness in and around workstation and strictly abide with health/sanitation regulations
• Assist nurses to meet patient's nutritional needs
• Maintains levels of confidentiality and discretion of the patients.
• Any other ad-hoc duties as assigned by Manager

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

As Assistant Operations Manager, you will manage a team of clinical staff, to ensure efficient operations, excellent customer service, successful regulatory compliance, continuous performance improvement, and effective fiscal management.

Responsibilities:

• Supervising staff and ensuring that they are performing their duties efficiently.

• Overseeing the day-to-day operations of the Clinic.

• Ensure safe and efficient patient flow.

• Lead or participate in programs aimed to improve process and workflow.

• Working with other teams to ensure the smooth functioning of the organisation.

• Identifying areas for improvement and implementing solutions.

• Collaborate with healthcare professionals to optimize workflows, enhance patient care processes and service quality

• Prepare and review policies, procedures and work instructions for clinical processes to facilitate patient safety and quality care.

Requirements:

• Degree in scientific discipline or health care preferred.
• Able to multi-task and work under a stressful environment.
• Good leadership skills.
• Computer skills including proficiency in use of Microsoft Office.
• Written and verbal communication skills including good command of English.
• Excellent organizational and problem solving skills.
• Effective time management skills and ability to manage competing priorities.

Summary:

As the Lead Designer, Spatial Experience you will be pivotal in shaping and delivering immersive design concepts that bridge content and space seamlessly. Your creativity and ability to lead projects will help push the boundaries of design in Exhibitions, Retail, Hospitality, and Theme Parks. You will collaborate with the Creative Director and broader project teams to ensure that all work aligns with the vision and see through the delivery of your designs.

Responsibilities:

• Lead the development and execution of immersive design concepts that integrate both spatial and content-driven elements.
• Collaborate closely with the Creative Director and project team to maintain alignment with the project vision and creative direction.
• Prepare detailed design documentation, including 3D renderings and presentation materials, that effectively convey ideas.
• Present design concepts confidently to clients and adapt based on feedback.
• Manage project timelines and deliver high-quality outcomes that meet deadlines.
• Support the mentoring of junior team members, fostering a culture of creative growth and knowledge sharing.

Requirements:

• 5+ years of experience in experiential, spatial and/or exhibition design.
• Proficiency in industry-standard 3D design software such as SketchUp, Rhino, 3ds Max, and Revit.
• Strong portfolio demonstrating projects in Exhibitions, Retail, Hospitality, and/or Theme Parks.
• Experience in designing both spatial layouts and integrated content elements.
• Excellent project management skills with an eye for detail and a collaborative mindset.

SM Connect, a part of the Swan and Maclaren Group, is dedicated to crafting immersive and interactive experiences that go beyond traditional design. By integrating technology, art, and human-centric storytelling, we transform spaces into vibrant, engaging environments. We work with brands spanning across Exhibitions, Retail, Hospitality, and Theme Parks, blending physical spaces with experiential and digital content to create impactful experiences. At SM Connect, we are passionate about pushing creative boundaries and redefining how people engage with the world around them.

We are committed to fostering an inclusive and diverse workplace environment. We embrace individuals from all backgrounds and do not tolerate discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe that diversity enriches our team and strengthens our collective abilities.

Duration: 6 months or longer - Starting Nov

Location: Toa Payoh/ Geylang

Salary: $10/ hr

Working Hours: 5.5 days office hours

Job Scope:

• The main role of a Dental Assistant is to provide four-handed dentistry assistance to Dental Surgeon/Dental Officer/Oral Health Therapist.

• You will adhere to established infection control measures, procedures and protocols.

• Provide administrative support in dental clinic operations if required (e.g. follow-up on laboratory cases, consumables ordering and distribution, managing clinic’s inventories and equipment maintenance).

• You are required to help out in the decontamination and sterilisation of dental instruments at times.

• You will also participate in or support quality improvement activities within Dental Clinic.

• On-the-job training will be provided for candidates who do not have prior experience.

Job Requirements:

• Min. A level/ Diploma in any field

• Able to stand for long hours / Able to withstand the sight of blood and saliva

• Able to commit to 5.5 days workweek (Monday – Saturday)

For interested applicants, please send your updated resume to: [email protected]
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599

Salary: up to $8500

Duration: 7 months

Location: CBD

Working Hours: Mon – Friday. 9am – 6pm

Summary:

The Strategic Procurement Manager, I-SEA and TAS, is responsible for leading and implementing regional category strategies, driving procurement initiatives, and supporting local procurement targets, supplier performance, and innovation. They serve as the primary business partner for the LOCs, ensuring alignment between local and regional procurement activities, and ensuring high-quality service delivery by coordinating resources across the GREFP teams.

Job Description:

• Develop and implement category strategies and provide regional input to global strategies.
• Ensure targets in the LOCS (savings, DPO, compliance) are met.
• Create a pipeline of initiatives to meet targets and track progress.
• Work with TBS to translate end-user requirements into sourcing activities and support SP&I.
• Drive continuous improvement, ensuring compliance and building strong business relationships.
• Understand organizational challenges and adapt strategies to support evolving needs.
• Foster a culture of compliance with the company’s Code of Conduct.
• Manage project progress and ensure effective organizational project management (roadmap, governance, risks, reporting)

Requirements:

Minimum Degree in business/marketing/supply chain & logistics

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

You will support the daily guest service operations in our Hotel. You will also create a pleasant and lasting atmosphere that enables guests’ satisfaction and provide a sense of home away from home. You will report directly to the Acting Assistant Front Office Manager.

Responsibilities

You will:

• Assist guests with check-in and check-out procedures
• Ensure all guests are attended to at the Front Desk
• Issue apartment access key cards
• Attend to and anticipate all guests' queries and needs
• Provide recommendations on nearby amenities, places of interest and assist guests in making travel, tours and restaurant reservation arrangements
• Manage guests’ accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Respond to all queries through walk-ins, emails and calls and assist with requests
• Handle and record resident feedback and complaints, referring them to supervisors and managers
• Perform related tasks as assigned

Job Requirements

You have:

• Possess a good command of spoken and written English
• Pay attention to details
• Excellent team player and service-oriented
• Passion in learning a variety of tasks, including handling paperwork
• Willingness to perform shifts

Responsibilities include:

Lead and execute the business development Initiative of the Masters and FlexiMasters in Technopreneurship and Innovation Programme (MSc TIP and FM TIP)

· Conduct market research, data analysis and organise information for marketing strategy for MSc TIP and FM TIP

· Organise and coordinate programme outreach in a timely and cost-effective manner

· Initiate and organise discussion with various partners and stake holders for program outreach.

Oversee marketing and recruitment. Plan and organise programme info sessions and lead the content development for programme publicity

· Organise and coordinate local and overseas roadshows and info sessions.

· Prepare programme collaterals

· Oversee digital marketing campaign

· Create social media contents and consolidate alumni success stories.

Track and follow up on effectiveness of outreach and adjust the marketing approach accordingly

· Follow up on various marketing efforts to track the effectiveness

· Enhance programme branding.

Oversee student management, student wellbeing, alumni engagement and oversee administrative support

· Attend to student queries, well being and integration

· Plan and execute student engagement activities

· Oversee administrative support required for sound implementation of the Programme.

Oversee experiential learning

· Oversee the experiential learning such as company visit or ecosystem exposure

· Oversee the Venture Internship elective module to ensure proper running and documentation.

Plan and oversee the operating budget and grant of the Programme

· Plan and oversee the operating budget for running both MSc TIP and FM TIP

· Process claims from grants, where available

· Attend to audit query and exercise.

Requirements:

· Bachelor degree in any discipline

· Knowledge in entrepreneurship and the start-up ecosystem

· Knowledge in marketing, branding and project management

· Budget planning and revenue projection

· Experience in processing claims from grants

· Preferably with 3 to 5 years relevant work experience in university school environment

· Experience in marketing, branding and outreach

· Experience in conducting fact finding and analysing data

· Demonstrated ability to build and maintain relationships with diverse stakeholders

· Experience in working with professors and students, government agencies and international organisations will be advantageous

· Good oral and written communication skills

· Capability to work independently to drive the execution of projects

· Demonstrated resourcefulness, strong problem-solving skills, and the ability to multitask efficiently, even under tight deadlines

· Meticulous and eye for details in organising information and tracking work progress

Angela Teh Ling Wei (CEI No.R1104464)

Contact Number:67860100

Email Address:[email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Responsibilities

• Developing audit programs, and reviewing systems of internal controls.
• Performing audit tests to determine compliance with prevailing policies, procedures and regulatory requirements.
• Evaluating the efficiency and effectiveness in accomplishment of objectives and goals established for various organisational and functional activities.
• Identifying critical issues and recommending the appropriate courses of action / improvements for the organisation’s operations.
• Prepare and tabulate audit findings, and feedback and to follow up on agreed actions from previous audits.
• Review and develop the risk management policy and keep it up-to-date.
• Calibrate the organization’s assessment and tolerance of risk with the appropriateness and adequacy of controls it has implemented; to understand and assess the effectiveness of such controls and report performance of these to management and the Board Audit and Risk Committee (BARC).

Requirements

• Min Degree in Accountancy or other relevant qualified profession.
• At least 8 years’ related experience in internal control/ auditing and risk assessment in Petrochemical Industry

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Join Our Team as a Recruitment Officer!

We are looking for a dedicated and dynamic Recruitment Officer to join our team and take charge of the full recruitment cycle for all open positions. As a key player in our HR department, you will contribute directly to building a talented and high-performing team.

Key Responsibilities:

• Implement Recruitment Strategies: Develop creative and effective recruitment strategies to attract top talent for various positions across the organization.
• Screen and Evaluate Candidates: Review resumes, conduct initial screenings, and assess candidates to ensure they meet the qualifications and culture fit for the roles.
• Coordinate the Interview Process: Manage and schedule interviews, assessments, and reference checks, ensuring a seamless experience for both candidates and hiring managers.
• Make Hiring Recommendations: Provide valuable insights and recommendations to Hiring Managers based on thorough evaluations.
• Support Administrative Tasks: Assist with various clerical duties related to recruitment and ensure all candidate records are accurately maintained.

Pre-Requisites:

• Education: A local diploma or degree in Human Resources, Business, or a related field (or equivalent experience).
• Experience: Solid experience in recruitment or a related field, with a good understanding of the full recruitment process.
• Skills:
  • Strong communication and interpersonal abilities
  • Exceptional organizational and time-management skills
  • Proficiency with recruitment tools and an understanding of candidate sourcing methods.

Benefits:

• Career advancement opportunity: We are committed to your professional growth and will support you in further developing your recruitment skills and HR knowledge.
• Collaborative Environment: Work in a dynamic, supportive team where your contributions are valued and recognized.

If you’re passionate about connecting great talent with amazing opportunities and are eager to make a difference in an exciting, fast-paced environment, we want to hear from you!

Work Location: North

Working hours: Monday - Friday, Alternate Saturday

Responsibilities:

• Supervise and lead the client’s direct contractors (cleaning & waste), ensuring high cleanliness standards are maintained throughout the facility, and ensure efficient and effective cleaning operations.
• Conduct regular housekeeping tasks with the client’s direct Contractors for facilities inspection, ensure cleanliness and hygiene, related systems & maintenance services meet the standards for the client.
• Check and ensure housekeeping staff are trained on cleaning techniques, safety protocols, and customer service.
• Address housekeeping & recycling-related issues and concerns, take appropriate actions to resolve issues promptly/ provide solutions and support as needed.
• Work with the Zone Managers on the routine inspection and gather feedback and inform the respective Contractors to follow up with works or inform the client where a work order is required.
• Consolidate, review and submit reports to the client including Contractor’s performance according to respective contracts.
• Assist in the development, implementation, and monitoring of recycling programs, and ensure proper disposal of waste materials adherence to recycling guidelines and environmental regulations.
• Collect and analyse recycling data, preparing regular reports on recycling metrics and performance to support the client.
• Collaborate with suppliers and vendors to ensure good environmental practices are adhered to include but not limited to the adoption of environmentally friendly products.
• Collaborate with suppliers and vendors to ensure good waste management practices are adhered.
• Identify opportunities to improve recycling processes and propose innovative solutions to increase recycling efficiency.

Requirements:

• Diploma in relevant area of Estate Management, Hospitality Management or equivalent.
• Minimum 3 years of relevant working experience.
• Demonstrated commitment to environmental sustainability and recycling initiatives.
• Strong attention to detail to maintain high cleanliness standards.
• Familiarity with relevant regulations and compliance requirements related to recycling and waste disposal.
• Excellent PC skills and fully competent in MS Office software.
• Good writing, interpersonal and communication skills, service oriented and ability to work independently.

viii. Ability to perform daily routine checks and prepare reports and proposals when necessary.

Location: Tampines

Working hrs: (will be rostered 44hrs a week by clinic supervisor)

Mon - Sun: 8am - 3pm, 5pm - 9pm

Job Scope:

• Handle front desk works including answering phone calls, registration of patients, dispensing of drugs and collection of payment
• rovide Administrative support and scheduling appointments for patients
• Assist Doctors with minor procedure when required
• Maintain clinic's cleanliness and hygiene at all times
• Assist in maintaining and restocking inventory/supplies
• Any other ad-hoc duties as assigned

Qualification:

• Min N/O/A level
• able to commit to the working hours

TELE me at @renovatingmyhouse or WA me at https://wa.me/+6586882353 NOW!
Interested candidates, please submit your resume to [email protected]

Celine Liew
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

• Attached to Private Wealth Department
• Middle office client on boarding team
• Prospect client name screening
• Review account opening documents
• Tracking of outstanding documentation
• Checking of KYC periodic review documentation
• Other tasks (post-trade DPM checks, dormant account tracking and re-activation, voice loggerhealth check etc

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Location: Orchard, Singapore

Woking Hours: Monday to Friday + Half Saturdays

Discipline: Gastrointestinal, Urinary, Head and Neck

Procedural Support: Work closely with doctor and other staff nurses in the clinic. Coordinating of healthscreening tests, minor procedures, administering of medications, blood-taking, taking vital signs, dressing, monitoring patient's overall well-being and comfort.

Assessment and Documentation: Perform thorough assessments of patients' health conditions, gather medical histories, and document all relevant information accurately. Maintain comprehensive and up-to-date patient records to ensure continuity of care.

Patient Education: Educate patients about their conditions, treatment plans, medications, and self-care techniques. Provide instructions on proper medication administration, lifestyle modifications, and preventive measures to promote patient understanding and compliance.

Counter Duties: Managing patient records, updating medical charts, scheduling appointments, and ensuring the clinic operates smoothly. They may also assist with inventory management, ordering medical supplies, and maintaining a clean and organized clinical environment.

Requirements

• SNB Registered
• At least 3-5 years of hands on nursing experience
• Comfortable with full clinic hours commitment of 5 weekdays + 0.5 saturdays

Schedule: Flexible

Location: West

You will be responsible for :

• Providing safe, efficient and timely distribution (dispensing) of drugs, review and deliver drug therapy to achieve optimal pharmacotherapy outcome for the patient
• Providing pharmacy and clinical services to ensure medication use process is optimized for positive outcomes
• Assisting in the operations of a pharmacy section to meet standards and targets set by department

Requirements

• Full registration with Singapore Pharmacy Council
• Bachelor Degree / Masters in Pharmacy
• Minimum 1 year of experience
• Able to work in a fast-paced environment
• Flexible hours can be considered to fit your schedule (Office hours OR Evening Hours from 6.30pm-7pm onwards)

TELE me at @renovatingmyhouse or WA me at https://wa.me/+6586882353 NOW!
Interested candidates, please submit your resume to [email protected]

Celine Liew
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Job responsibilities:

• Welcoming of parents and students at the respective centers.

• Assisting students with taking attendance via our Attendance Marking System (AMS).

• Assisting students with locating their classroom and amenities, such as nearest restrooms and location of our courtesy phone.

• Ensuring that aisles, walkways, and designated waiting areas are clear, clean, and safe.

• Perform any other duties and responsibilities as and when assigned by Management.

Qualification:

• Min N/O levels/Nitec/Diploma holders

TELE me at @renovatingmyhouse or WA me at https://wa.me/+6586882353 NOW!
Interested candidates, please submit your resume to [email protected]

Celine Liew
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Location: Multiple Locations

Rate: $10 - $12/h

Job Responsibilities:

• Maintain patient records, ensuring they are up-to-date and accurate.

• Manage clinic inventory, including ordering and restocking medical supplies.

• Handle billing and payment transactions, including processing insurance claims.

• Ensure clinic cleanliness and organization

• Answer phone calls and respond to patient inquiries.

Requirements:

• Min N/O/A Level

• Proficiency in using office software and clinic management systems

• Open to working on weekends

• Able to commit to clinic working hours

WA me at http://wa.me/+6596698692

For interested candidates, please send your most recent and updated resume to [email protected]

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

Job Description:

• Work alongside the dentist to assist with a variety of dental treatments, including cleanings, fillings, crowns, extractions, and other restorative procedures.
• Ensure dental instruments are properly sterilized, set up treatment rooms, and maintain an organized and clean environment.
• Assist with appointment scheduling, patient billing, verifying insurance, and other office duties as needed.

Qualification:

• Min A level/Diploma Holder

TELE me at @renovatingmyhouse or WA me at https://wa.me/+6586882353 NOW!
Interested candidates, please submit your resume to [email protected]

Celine Liew
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Scope:

• Manage office administration including reception, office supplies and telecommunication services.
• Support in welfare-related events, including company functions, team building activities, etc.
• Assist in booking travel tickets, accommodation and travel insurance for employees.
• Handle Portnet and Digitalport matters, serving as the Point of Contact
• Maintain electronic and hard copy filing systems.
• Tabulate spreadsheet for staff medical/dental/expenses claims.
• Oversee contracts for office cleaners.
• Assist in onboarding and offboarding in administration related matters.
• Application of Travel Visa for employees.
• Basic IT coordination with vendors
• Perform other duties as assigned by Supervisor.

Requirements:

• Team player
• Meticulous and detailed
• Minimum Diploma in any disiciplines
• Commit office hours - Mon to Friday

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified

Responsibilities

• Administer policies and schemes

• Manage data/photo, card production schedule and resource management

• Prepare regular reports

• Perform end-to-end reviews and streamline operational processes

• Liaise with internal and external parties

• Identify opportunities for operational efficiency

• Any ad-hoc additional duties as instructed if required

Requirements:

• Minimum Higher Nitec/Diploma with administrative experiences

• Proficient in Microsoft Office (Word and Excel)

• A team player, good interpersonal and communications skills

• Flexible and able to multi-task

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified

Scope:

• Keep abreast of HR legislation and update the employee handbook and HR policies etc
• Provide interpretation and advice to the business regarding policies, process and procedures
• Payroll administration for timely and accurate payroll including income tax filing
• Apply government grants for maternity leave and national service
• Submission of Ministry of Manpower and Regulator manpower surveys
• Apply, renewal and cancellation of work passes
• Coordinate international mobility transfers
• Respond to audit questions during auditing process
• Coordinate with medical and insurer providers for remarketing exercise for staff medical benefits
• Participate in the yearly salary surveys
• Contribute to budgeting exercise
• Coordinate with training and wellbeing providers for wellbeing and training events
• Renewal of all medical insurance
• Coordination of staff medical benefits
• Preparation of internal HR communications
• Ad hoc HR administrative duties as needed

Requirements:

• Minimum Degree in Business/ Human Resources with at least 5 -6 years of relevant HR experiences
• Meticulous and detailed
• Team Player

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified

The Transportation Operations Coordinator is responsible for  ensuring the smooth operation of our logistical activities by driving carrier and service provider performance through collaboration and coordination of processes, carriers, and facilities. Ensures performance and lowest cost transportation by analyzing company and customer needs, researching transportation methods and auditing carrier costs and performances.

Key Responsibilities:

• Build customer relationship and provide excellent customer service, understanding their needs and goals
• Identify and address issues that may impact customer satisfaction and work on solutions to improve the overall customer experience
• Manage the flow of goods and materials by coordinating with customers, 3pls, carriers, warehouses,  and other stakeholders to streamline the supply chain process to meet KPIs and OKRs as agreed to with the client, i.e OTIF
• Arrange transportation for shipments, considering factors such as cost, transit time, and mode of transport. Coordinate with freight forwarders, carriers, and haulage companies to schedule pickups and deliveries as and when required
• Drive carrier and service provider performance for the Hub and Spoke locations
• Responsible for transportation management of warehouse inbound and outbound activities, warehouse and trailer capacity management
• Support the collection and interpretation of data, provides data analytics to improve the transportation operational efficiency of their assigned warehouse location
• Coordinate and collaborate  with multiple parties including customer stakeholders, warehouses, carriers, service providers onsite team members to resolve any issues that may arise
• Serve as the main point of contact for internal departments, external vendors, and customers regarding logistics-related inquiries. Communicate shipment status updates and address any issues or concerns promptly
• Acts as a liaison between Google’s warehouse vendor and carrier
• Support domestic and international shipments as well as ensuring Google’s partner carriers are aware of requirements for warehouse operations and any critical shipments needing attention
• Monitor inbound and outbound deliveries ensuring it reaches destination as requested
• Proactively approach and resolve bottlenecks in the shipping and receiving processes
• Develop and monitor carrier KPIs and metrics for transportation analysis
• Identify and suggest corrective actions for ongoing delivery issues/opportunities and SOPs

The Role

To build and nurture long-term, cross-functional partnerships with Fastmarkets’ top 100 clients, delivering personalised solutions that exceed customer expectations, enhance loyalty, and drive transformational growth.  

PRINCIPLE ACCOUNTABILITIES 

• Client Relationship Management: Build and maintain strong, long-term relationships with Fastmarkets' top 100 clients, acting as a trusted partner to understand their needs and align solutions that drive value. 

• Revenue Growth: Drive transformational revenue growth exceeding 25% annually by identifying opportunities to expand business through cross-selling and upselling Fastmarkets’ full range of solutions and capabilities. 

• Strategic Account Planning: Develop and execute tailored account plans for key customers, ensuring alignment with their strategic goals and positioning Fastmarkets as their preferred business partner. 

• Customer Satisfaction and Loyalty: Ensure client satisfaction by delivering exceptional service, timely solutions, and proactive communication to meet or exceed customer expectations, fostering loyalty and retention. 

• Cross-functional Collaboration: Work closely with internal teams (sales, product, marketing, and customer success) to ensure seamless delivery of products and solutions, supporting a holistic approach to account management. 

• Market and Industry Insight: Stay informed on industry trends, market conditions, and competitive offerings, using this knowledge to provide clients with strategic advice and anticipate their evolving needs. 

• Reporting and Performance Tracking: Regularly track and report on key performance indicators (KPIs), account performance, and client feedback, using data-driven insights to adjust strategies and improve outcomes. 

• Contract Negotiation and Renewal: Lead negotiations on pricing, contracts, and renewals, ensuring mutually beneficial agreements while protecting Fastmarkets' commercial interests. 

• Executive Sponsorship and Engagement: Proactively drive executive-level sponsorship and engagement, ensuring alignment between Fastmarkets' leadership and client senior stakeholders to strengthen relationships, address strategic priorities, and unlock new opportunities for collaboration. 

• Account-Based Marketing Strategy: Collaborate with marketing teams to develop and execute tailored account-based marketing strategies for key clients, driving targeted engagement, enhancing brand visibility, and supporting specific growth objectives within each account. 

• Leadership and Role Modelling: Act as a role model for execution, collaboration, and engagement across Fastmarkets, demonstrating best practices in account management, fostering a culture of teamwork, and inspiring others to deliver high-performance outcomes aligned with the company’s strategic goals 

KEY INTERFACES  

• Clients and Stakeholders: Direct interaction with senior executives and key decision-makers at Fastmarkets' top 100 clients to understand their needs and drive account strategies. 

• Sales Team: Collaborate with the sales team to align on account strategies, share insights, and coordinate efforts for successful client engagement and revenue growth. 

• Marketing Team: Work closely with the marketing team to develop and implement account-based marketing strategies, ensuring targeted campaigns that resonate with key clients. 

• Product Development and Management: Engage with product teams to provide client feedback, influence product roadmaps, and ensure that client needs are met through Fastmarkets’ offerings. 

• Editorial and Pricing Development: Collaborate with editorial and pricing teams to ensure customer engagement and drive price adoption. 

• Consulting and Events: Partner with the consulting and events teams to drive pipeline opportunities as part of an integrated value proposition.  

• Customer Success Team: Coordinate with customer success managers to monitor client satisfaction, address concerns, and ensure successful implementation and adoption of solutions. 

• Finance and Legal Teams: Collaborate with finance and legal teams to negotiate contracts, manage pricing structures, and ensure compliance with agreements and policies. 

• Executive Leadership: Interface with Fastmarkets’ executive leadership to provide updates on account performance, strategic initiatives, and client insights that inform company direction. 

• Operations and Support Teams: Work with operations and support teams to facilitate seamless service delivery and resolve any operational issues impacting client relationships. 

The Role

As the Customer Success Specialist, you'll be at the forefront of providing support to our partner restaurants. This is a role that involves a high volume of inbound and outbound communication with our partner base. To ensure we deliver exceptional support throughout the various stages of the partner lifecycle, our team operates as three focussed verticals:

1. Onboarding: responsible for guiding newly acquired partners through their first three months with Quandoo

2. Partner Support: our frontline team handling all incoming communication channels - phone, chat and email

3. Growth & Retention: nurtures the partner base post-onboarding with proactive, regular outreach

Your initial placement in one of the verticals will be based on your experience and the needs of the business. Inline with our commitment to personal development, you will have the opportunity to gain experience from other verticals to become an all-round customer success expert.

The Responsibilities:

• Provide a high-level of support to our partners restaurants

• Understand the partner lifecycle and how the three verticals work together 

• Work closely with the wider Customer Success team to ensure goals are being met across our partner base in the APAC region

• Become a trusted advisor to our partner restaurants by helping them gain the most out of our platform and reach optimum value

• Maintain an expert level understanding of our product and service to clearly communicate the value

• Have a commercially minded approach to nurturing our partner base

• Proactively engage with partners to mitigate churn risk through early assessment of their use of the Quandoo service and product

• Be the voice of our partners to provide internal feedback on how we can improve 

Local focused

• Develop, implement, and maintain comprehensive compliance program in line with regional and international regulations such as MAS regulation, anti-money laundering (AML), counter-terrorism financing (CTF), data protection, Sanctions and industry-specific regulations.

• Monitor and interpret regulatory changes and ensure the organization’s policies and procedures are updated accordingly.

• Conduct regular risk assessments to identify potential compliance risks and develop strategies to mitigate them and ensure compliance with applicable laws, regulations, and policies.

• Act as a point of contact for regulatory authorities and external auditors.

• Liaise and maintain relationships with regulatory bodies and manage any regulatory inquiries and reporting obligations for the organization in the region.

• Monitor and report on compliance risks and issues to regulatory authorities, senior management and the board of directors.

Local & Group

• Coordinate with group compliance teams to align compliance objectives, processes, and goals, ensuring consistent practices across the organization.

• Maintain accurate and up-to-date records of compliance activities, audits, and investigations.

• Provide training and guidance to staff on compliance-related matters, promoting a culture of integrity, compliance, and transparency throughout the organization.