Total 1,286 Senior Executive job vacancies in singapore changi

Job Descriptions

• Assist the department head of Quality in the implementation of and maintenance of the Company Quality Management Systems (QMS) in accordance with ISO 13485 standard and other applicable regulatory requirements.
• Assist the department head of Quality to coordinate external audits conducted by customers and notified/ regulatory bodies. Work with various departments to ensure timely closure of any audit findings or observations.
• Coordinate Engineering Change activities in compliance with Engineering Change procedure and ensure correct revision of drawings, specifications, and documents.
• Ensure all quality documents and records are kept in compliance with Document Control and Record Control procedures.
• Conduct New Employees’ Orientation (NEO) Training on Quality Policy, Quality Objectives, Good Documentation Practice and Data integrity, Document Control and Record Control.
• Consolidate quality data, quality issues and trends for monthly quality metrics reporting.
• Assist department Head of Quality to prepare Management Review semi-annually.
• Track CAPA and any actions arising from Internal Audit, coordinate with responsible parties to ensure timely closure of action items.
• Liaise with 3rd party Notification or Regulatory Bodies for certification and regulatory activities. Track and monitor Regulatory Bodies, such as FDA/ HAS for regulatory updates or any changes to their requirements.
• Perform other tasks as assigned by the Supervisor

Requirement:

• Diploma in Engineering, Science or equivalent

Experience:

• Minimum 1 year working experience in quality management systems and applications.
• Knowledge and experience working within a regulated and structured environment.
• Work experience as Quality System Executive in a medical device manufacturing environment. (Candidates with more experience can be considered for Senior Quality System Executive position)
• Experience with handling ISO13485 audit as an auditee

Skills :

• ISO13485 Internal Auditor
• Root cause analysis (Kepner- Tregoe, 5-Why, 6M etc)
• Problem solving techniques (eg: DMAIC/8D/PDCA/A3 application in continuous improvement)
• Competent with general PC and office software application
• Proficiency in MS Office.

Have relevant knowledge on Freight Forwarding services.

Pleasant yet dynamic personality.

Good communication skills.

Able to work independantly and good in teamwork.

Visitation of clients and submit quotation via email.

At least 2 years of relevant experiences in SALES & MARKETING

Would be good if own a car

5 days week, Monday to Friday, 0900 - 1800.

• At least 4-8 years’ relevant work experience in office administration and provision of secretariat support
• People-oriented with strong interpersonal, verbal and written communication skills
• Self-driven, independent and a team player with good event organization skills
• Proficient in Microsoft and Adobe applications. Proficiency in other digital platforms such Power BI and Padlet would be an advantage
• Knowledge/experience in student management systems/processes would be an advantage

Successful applicant will be offered a 2-year contract in the first instance.

Closing Date: 27 March 2024

If you are shortlisted for the position, you should hear from us within 30 days of the closing date of the advertisement.

• Support on financing transactions, including general corporate banking finance work, syndicated and bilateral credit facilities, global financing, corporate lending (secured or unsecured), sustainability linked and green financing, syndicated financing and structured financing.
• Support (inception/negotiation/litigation) on trade finance transactions, documents and instruments, including bank guarantees, opening, discounting and negotiation of LCs, SBLC’s, BoE and other trade finance instruments, master discounting agreements, silent confirmation agreements, repo-financing agreements, factoring programs, securitization program and supply chain financing.
• Pre-export financings, prepayments, advanced payment facilities, documentary credits, limited recourse discounting agreements, CMAs, SMAs, credit insurance.
• Knowledge of UCP600, ISP98 and URDG758.
• Knowledge of financial securities regulation including trading in FX and fixed income (cash and/or derivatives, i.e., forwards, NDFs, bonds, repo’s, options).
• Knowledge of EMIR regulation and related documents.
• ISDAs and related documentation.
• Experience/ knowledge of derivatives and/or carbon trading and financing would be a plus.
• Sustainability/carbon solutions: Availability to be involved in sustainability-related matters and projects, including transactions negotiated by carbon solutions platform.
• Ad hoc project or other regional work based on work capacity to assist Global Financing, Sustainability and Carbon Team.

• Manage the use of external law firms and related costs.

• Evaluate and implement sales enablement technologies, CRM system and other operational tools to streamline sales operations, improve data visibility and enhance business decision making
• Increase and optimize sales force utilization for corporate CRM and PowerBI dashboard by providing adequate trainings to the SMs/MRs.
• Provide CRM / BI technical support and assistance to Asia countries whenever is required
• Assist in delivering CRM/BI solutions trainings to local admin and sales force as per required
• Assist in UAT for CRM/Power BI dashboard enhancement
• Assist in developing reports for region Asia and country tracking
• Assist in performing data mapping / matching for BI solutions project
• Identify sales and activity data quality issues and provide necessary correction actions as per required
• Work closely with cross-functional departments (sales & marketing) to align sales strategies and business objectives
• Sharing best practices with Asia countries and Global Commercial Operation (whenever applicable)

Job Overview

Breakthrough Missions, a Christian half-way house for ex-drug offenders, a charity organisation with IPC Status is hiring a full-time Accounts Executive. If you are excited to be part of a committed team, this is the place for you to serve.

Responsibilities

· Prepare monthly journals, schedules, and bank reconciliation

· Perform full spectrum of Accounts Payable inclusive of Staff claims and reimbursements, Accounts Receivable & Procurement duties in a timely manner

· Generate sales invoices and official receipts

· Budget monitoring, credit management & cash flow update

· Ensure timely preparation of management and statutory reports, budgets, forecast and financial analysis.

· Liaise with auditors, bankers, tax agent, corporate secretary and other professional advisors.

· Responsible to ensure that the system of internal controls and audits is established and adhered to strictly.

· Process approved Purchase Order and keeping record of PO

· Proper recording and tagging of fixed assets

· Ensure accurate and timely monthly, quarterly and year end close processes

· Prepare GST reports for quarterly submission

· Any other ad hoc duties as assigned.

Qualifications

· Accounting Diploma or equivalent

· Minimum 3 years of accounting experience with full set management reporting

· Knowledge and experience of accounting applications and Microsoft Excel, Word and PowerPoint

· Good in numbers, planning, organizing, meticulous and strategic thinking

· Strong communication skills and good teamwork

· Positive, good working attitude, willing to contribute and able to work independently

· Immediate availability preferred

Interested applicant, please email to

[email protected]

Only short-listed candidates will be contacted for an interview.

Job Description: Senior Data Engineer

Position Overview: We are seeking a highly skilled and experienced Senior Data Engineer to join our dynamic team. The Senior Data Engineer will be responsible for designing, implementing, and maintaining scalable data pipelines and infrastructure to support our organization's data needs. The ideal candidate will have a strong background in data engineering, expertise in various data technologies, and a passion for building robust and efficient data solutions.

Key Responsibilities:

1. Design, develop, and maintain data pipelines and ETL processes to ingest, process, and transform large volumes of structured and unstructured data from multiple sources.
2. Collaborate with cross-functional teams including data scientists, analysts, and software engineers to understand data requirements and implement solutions that meet business needs.
3. Optimize and tune data pipelines and workflows for performance, scalability, and reliability.
4. Implement data governance processes and ensure data quality and integrity throughout the data lifecycle.
5. Design and maintain data warehouse and data lake architectures to store and organize data for analytics and reporting purposes.
6. Research and evaluate new technologies and tools to enhance our data infrastructure and capabilities.
7. Provide technical leadership and mentorship to junior members of the data engineering team.
8. Collaborate with infrastructure and DevOps teams to deploy and manage data solutions in cloud-based environments.
9. Develop and maintain documentation for data pipelines, systems, and processes.
10. Stay current with industry trends and best practices in data engineering and apply them to improve our data ecosystem.

Qualifications:

1. Bachelor's degree or higher in Computer Science, Engineering, or a related field.
2. X+ years of experience in data engineering, with a proven track record of designing and implementing complex data solutions.
3. Proficiency in programming languages such as Python, Java, or Scala, and experience with data processing frameworks like Apache Spark or Apache Flink.
4. Strong experience with distributed data storage and processing technologies such as Hadoop, Apache Kafka, Apache HBase, or similar.
5. Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud Platform, and familiarity with related services such as AWS EMR, S3, Glue, or Azure Data Factory.
6. Experience with SQL and relational databases (e.g., PostgreSQL, MySQL) as well as NoSQL databases (e.g., MongoDB, Cassandra).
7. Solid understanding of data modeling concepts and proficiency in designing efficient data schemas.
8. Excellent problem-solving skills and the ability to troubleshoot complex data issues.
9. Strong communication and collaboration skills, with the ability to work effectively in a team environment.
10. Experience with Agile development methodologies and tools like JIRA is a plus.

This job description outlines the primary responsibilities and qualifications for the Senior Data Engineer role. Candidates should possess a combination of technical expertise, analytical skills, and teamwork abilities to excel in this position.

As a member of our Client Service Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, addressing enquiries, feedback, and disputes about our products and services through all communication channels (Emails, Calls and In-person). You will provide solutions in ways that best meet our customers’ requirements in accordance with our organization’s best practices and deliver best-in-class service experience to our customers. Areas of work include Customer Care Support, Disputes Management and Lead Qualification.

We are looking for a self-driven, accountable, assertive team-player with a can-do-attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working in a fast-paced and challenging environment.

What you’ll need to bring to the team:
- Minimum 2 years of experience in customer service and dispute management via a corporate setup
- Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)
- Professional interpersonal and communication skills (Emails, Calls and In-person)
- Excellent situational-handling skills and ability to thrive in a fast-paced environment
- Proactive and committed with a positive learning attitude
- Proven ability to excel both independently and as part of a team
- Bilingual candidate (English & Mandarin) is required
- Diploma/Degree in business or relevant studies is preferred
- Familiarity with Singapore business landscape is preferred

The Gig: Are you a creative maestro with a penchant for all things social media and content-driven campaigns? We want your vibe in our squad! Bring your flair, analytical genius, and a portfolio to steer brands into the limelight.

What are we looking for:

The Housekeeping Attendant (Rooms) is responsible for the immaculate upkeep and cleanliness of all the suites and work areas in their assigned sections.

Primary Responsibilities

Upkeeping the Comfort and cleanliness of suites

• Promotes a positive and inviting image of Raffles Hotel Singapore by ensuring all suites and assigned sections are immaculately clean and comfortable.
• Ensures smooth running of the Housekeeping section by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.

Creates a welcoming room experience that meets residents’ expectations

• Ensures residents receive the experience as detailed in brand SOP, Raffles Hotel Singapore local SOP as well as Leading Quality Assurance (LQA) standards, and aims to achieve the targets set by management.
• Upholds flawless impression and perception of the Raffles Hotel Singapore products, services and colleagues.
• Observes and anticipates resident’s needs in a discreet and non-intrusive manner, offering prompt, efficient and personalised service to our residents.
• Ensures observed preferences of residents are communicated with the Assistant Manager for follow up and recording in guest profile.
• Reports and hands over lost and found articles to the Housekeeping office immediately.

Involvement as a member of both the Housekeeping and Hotel Team  

• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Follows sustainable procedures and practices that support ‘Planet 21’ initiatives (Accor’s Corporate Social Responsibility program).
• Shows care for assigned work areas by organising and maintaining the pantries and work areas in pristine condition throughout and at the end of shift. Ensures that all equipment used is clean and kept in good working condition at all times.
• Ability to organise own work flow to ensure completion of all assigned duties before the end of shift.
• Exercises flexibility and accepts changes with a positive attitude by showing understanding and consideration to the needs of the operations and department.
• Adheres to Work Safety and Health (WSH) policies and procedures.
• Undertakes and performs any additional duties as assigned by Managers.
• Attends and contributes to colleague meeting and any other related activities.

• Analyze, design, program, test, document and maintain IT systems or applications
• Provide maintenance support to customers (internal and/or external) by investigating and rectifying reported systems shortcomings.
• Analyze requests for enhancements/changes and write amendment/program specifications.
• Update system documentation.
• Perform and manage stages of the SDLC and participate in the systems review with Project Lead/Manager.
• Understand the interdependencies of the services (application, system and database) and able to pin-point problem areas accurately to improve overall efficiency.
• Design and document system design, architecture and propose appropriate technologies and tools required to implement systems; and ensure users sign-off on design specifications.
• Use development tools to develop applications for better productivity.
• Develop test cases, conduct SIT, load test and tune the performance of systems to meet SLA.
• Deploy systems to production and provide post-implementation support.
• Provide technical guidance to junior colleagues in their work.
• Keep abreast of technological advancement, emerging standards and new software or hardware solutions that may affect decisions about system builds or enhancements.
• Any other duties as and when assigned.

• Experienced in developing enterprise web applications and web services.
• Experienced in developing mobile applications is advantageous.
• Experienced with Agile methodology is advantageous.
• Microsoft related certifications are advantageous.
• Technical Skills Requirement

1. Mandatory Skills

• HTML5, CSS3, JavaScript, jQuery, Bootstrap
• C#, .NET Framework 4.x, .NET MVC 3 and above, Entity Framework 6.x
• RESTful APIs, JSON
• SQL

2.Mandatory Tools

• NET CORE 1.1 and above (Ideally)
• Visual Studio 2015 and above.
• MS SQL Server 2012 and above.

3.Good to have React JS

4.Optional Skills

• Telerik, Kendo UI
• Xcode, Android Studio, Xamarin.
• Team Foundation Services (TFS) or Visual Studio Team Services (VSTS).
• SQL Server Reporting Services (SSRS).
• SQL Server Integration Services (SSIS).
• Microsoft Azure

This is a 1 year contract position, renewable or convertible to permanent.

Job Responsibilities

• Manage the full cycle in-house recruitment process, including job description creation, job posting/advertising, sourcing, screening, interviewing, arranging for interviews, selection, offer preparation and onboarding.
• Source candidates through various portals, social media, creative recruitment channels, and the internal referral program.
• Participate in employment branding activities with the HR team, conduct jobs fairs, campus recruitment, internships and traineeship programmes.
• Develop offers in line with approved guidelines and negotiate offers with candidates.
• Prepare letter of employment and onboarding checklist for new hires.
• Responsible for web updating, recruitment status reporting(s) and job advertising.
• Accurately track and reports on the recruitment, onboarding and confirmation process based on agreed metrics, using MS Excel and relevant HRIS module.
• Assist Recruitment team in developing a strong network of people and processes to support a strong pipeline of qualified candidates to quick turnaround time.
• Assist recruitment team to ensure new hires are well-organized, onboarded and have a meaningful probation experience by collaborating with line managers, IT, finance and HR teams.
• Assist recruitment team in application of airport pass, term pass and airline house clearance.
• Perform other HR and administrative task as per assigned by your superiors.
• The above job duties are scoped in general and is not limited to the above.

Requirements

• Diploma / Degree with a qualification in HR Management or equivalent.
• Minimum 2 years of working experience in a high volume, fast-paced, blue-collared recruitment environment (external and internal recruiters are welcomed).
• Experience in organizing jobs fairs, career fairs, campus fairs and virtual job fairs.
• Experience in generating manpower and recruitment status report(s).
• Familiar with online job posting and advertising channels.
• Experience in using integrated applicant tracking system (ATS) or manual tracking systems.
• Experience in work pass application, e-issuance and renewal of work pass.
• Good knowledge of the Singapore Employment Act and other relevant legislations.
• Able to work in a fast-paced environment with constant changes.
• Excellent team player, good interpersonal and communication skills with problem-solving ability.
• Ability to multi-task and work within tight deadlines.
• Proficient in Excel, Word, and PowerPoint.
• Meticulous and pay attention to details.

[What you will be working on]

Position Overview

Autodesk is seeking a Senior Software Engineer to join our Agile development team! Reporting to the Senior Manager of Engineering, you will be part of the team responsible for building foundational services, contribute to the development of Autodesk' next generation of Customer Identity Access Management Platform that is used by 150+ Autodesk desktop, mobile , web applications and cloud services as well as a growing third-party developer ecosystem for managing user authentication, authorization, profile and entitlements. The service is one of the key business enablers serving millions of customers every day. In this hybrid role, you will be working on cutting edge AWS technologies as you build the next generation of the Autodesk's Identity Platform.

Responsibilities

• You will work as a member of self-organized agile team that builds, owns and runs the service
• You will contribute to all aspects of service development including front-end, back-end, DevOps and quality
• You will assist in the operation of the service, e.g. monitoring, alerting, metrics, logging and troubleshooting
• Work closely with architect and product management to understand requirements and translate them to elegant implementations
• Use the current system behaviour to identify opportunities for continuous improvement of the scalability, reliability, usability and security of the system
• You will troubleshoot and debug complex technical issues involving multiple system components
• Advocate for the service within the org to help the product teams to integrate

Minimum Qualification

• BS or MS in Computer Science or related technical field
• 5 years and above of experience in building cloud native restful web services
• Expert level experience with programming languages such as Go-lang/C#/Java
• Proficiency in frontend development such as JavaScript/HTML/CSS/React
• Strong experience with relational and non-relational data stores
• Expert level experience in building services with high performance, high availability at internet scale
• Solid understanding of software design and architectural patterns
• Committed to quality, including security and performance
• strong verbal and written communication skills
• Demonstrated ability to pick up new languages, tools and design patterns as needed

Preferred Qualifications

• Experience with OIDC, OAuth2 and related API Authorization protocols would be a definite plus
• Experience with agile methodologies
• Experience with AWS stack and containers is a plus

#LI-PW1

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

• Perm
• At least 3-4 years of retail leasing experience
• Experienced managing large scale/fast-paced malls
• Good interpersonal skills and extensive network of contacts

Responsible for the leasing, marketing and lease management activities of the shopping mall including implementing strategies to maximise rental and occupancy within the shopping mall.

Job Description

• Supporting and implementing strategies to maximise rental and occupancy of the properties within the Company’s assigned portfolio.
• Securing new tenancies, identifying market segments and prospects, managing lease renewals with existing clients, and liaising with property agents.
• Conducting market research of competitors and market benchmarks of rentals and occupancy cost.
• Maintaining good relationships with tenants and prospects.

• Degree in Estate Management, Building, Business Marketing.
• At least 3 to 4 years of relevant experiences in marketing and leasing.
• Sound understanding of the real estate industry with an extensive network of contacts.
• Strong presentation, negotiation and effective interpersonal skills.
• Candidates who are registered as Salespersons under the Estate Agents Act (EAA) or possess qualifications equivalent to Real Estate Salesperson (RES) examination will have added advantage.
• Candidates who have relevant experience in the same industry will have an added advantage.

Triton AI Pte Ltd

Registration Number: R1980724

EA: 21C0661

• Perm
• Bonus
• Medical and Insurance Coverage

(Working Location : West)

Job Summary

The Senior Facility Engineer is responsible to ensure efficient and continual operation of the critical infrastructure equipment that supports the Data Center operations. He/ she also has to ensure that the facility’s power, cooling, and various other subsystems are being operated and maintained according to Telin Data Center and Manufacturer’s schedules and recommendations.

Duties & Responsibilities

1. Duties & Responsibilities
2. Record down Power and Racks utilization for at Data Centers
3. Handle stock inventory count every 2 months and ensure stocks are recorded in order
4. Gather all information and update the new assets into AMS – Asset mgmt. system
5. Responsible for Data Centre provisioning (racks, power, cooling)
6. Handle all the maintenance contract, ensure all the equipment is well maintenance by direct OEM (Original Equip Manufacturer)
7. Update FM defects tracker for Data Center and follow up with main-contractor
8. Source for quotations, compare quotes and assist in preparing purchase request
9. Coordinate with vendor on A&A (additions & alterations) project works, ensure the works does not impact any operation
10. Support Yearly HT shutdown maintenance and energy management system

Qualifications

• ITE/Diploma in Mechanical or Electrical engineering (or related engineering field) and above
• Data centre facility operation background
• Experience in dealing with customers and vendors management
• Certified Data Centre Professional (CDCP)

Requirements:-

Male applicant must complete National Service

Residing at the east zone of Singapore

Minimum GCE 'O' or "N' level

Speak and write good English

Computer knowlege is essential- Microsoft office etc

Able to work late if required

Working hours: Mon-Fri 0900-1800 hours

Sat 0900 - 1300 hours

Job Description:-

Handle daily operations documentations like import and export permit, airwaybils and bill of lading.

Training will be provided

COMPANY DESCRIPTION

The Salvation Army, Peacehaven Nursing Home provides compassionate, individualized, holistic care to all without discrimination. We offer a comprehensive gamut of services to care for the sick, frail and elderly who have physical or mental disabilities with minimal or no appropriate caregiver support at home.

The Home has 14 separate Resident Living Areas (RLAs), each designed as an individual home-like environment. Hope RLA is specially designed to meet the needs of relatively independent residents with dementia.

Peacehaven Nursing Home has also been awarded the bizSAFE level 3 status which affirms our commitment to safety and health standards at the workplace.

RESPONSIBILITIES

• Individualised care programme.
• Recreational, social and physical programme.
• Personal care tasks which include assisting clients with bathing, feeding and personal grooming.

GCE N or O-level

Job Requirements

• Experience in Eldercare / Healthcare is an advantage
• Applicants without experience, training will be provided
• Must be authorised to work in Singapore

Job Description

• Responsible in developing corporate ticketing sales function
• Handle all aspects of travel agency operations including managing travel bookings/quotations and 24/7 after hours emergency hotline
• Provide expert knowledge to different clientele in areas of flight routings, accommodation requirements, visa requirements, car rental, and other related travel services

Job Requirement

• Diploma and preferably 2 years of operations experience in the airport
• Proactive and motivated team player with good interpersonal skill
• Self-driven and independent with a strong sense of commitment and urgency to meet deadlines
• Candidate must be able to work rotating shift, including weekends and evenings

We have a senior technical recruiter available with a client of ours in Singapore. The role is on-site.

The Food and Beverage Service Executive supervises the team by proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceed guest’s dining experience expectations. 

We are hiring for the following outlets:

• In-Suite Dining / Pool Bar
• Long Bar
• The Grand Lobby

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Oversees the set-up and operation of a station/section in a restaurant.
• Supervises and participates in running an efficient and profitable operation in the assigned areas. 
• Assists the Outlet Manager/Assistant Outlet Manager in enabling employees achieve highest service and product delivery standards with a highest degree of client care and service at all times.
• Provides services for guests such as order taking and promoting the restaurant food and beverage offerings.
• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Assists colleagues and guests efficiently and in a professional manner.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options, advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in in a timely and efficient manner.
• Arranges all tables following established standards.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keep chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and wishes guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Follows through opening and closing duties. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Ensures NEA rules and regulations are met and achieve.  
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Providing a Leading and Consistent Guest Experience
• Promotes sales through direct guests’ contact. 
• Constantly obtains guest feedback during operation ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow up.
• Builds strong relationships with local guests and builds loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times. 

Management and Leadership of Outlet

• Acts as a mentor and role model to the Food & Beverage Associates.
• Proactive, innovative with in depth Food & Beverage and market knowledge. 
• Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly. 
• Provides a high level of Safety and Security for guests and colleagues. 
• Checks daily opening and closing duties.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge. 
• Assists in records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Team Summary

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. In addition to supporting implementation of Visa products and services globally, Client Services is also responsible for a host of critical services that support the broader Visa organization and clients, including Visa Rules management, cardholder disputes, compliance, client testing and configuration, and client tools.

We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

What a Senior Consultant, Client Success does at Visa

As a Senior Consultant, Client Success, you will be leading Client Services operational engagements for key regional Merchants. This position requires execution, analytical skills, and client relationship abilities. This role works independently.

In this role, you are expected to:

• Partner with Account Executives (AEs) to lead operational activities with our client providing an advanced level of technical consultation on systems and services.
• Act as liaison for the client and provide problem management, proactive identification of processing efficiencies, service change support and system enhancement support.
• Provide proactive planning and operational support to ensure that both the client and Visa are operating in the most effective and cost-efficient manner while managing costs and increasing overall transaction performance (including authorization, clearing & settlement, back-office processing).

• Represent complex customer change requests, system, or operational requirements, negotiate, and manage expectations.
• Lead operational activities with key regional Merchants.
• Develop and deliver operational account plans & delivery roadmaps for key regional Merchants, supporting key client objectives and Visa initiatives.
• Develop and manage strategic planning, operational initiatives, special projects, and client-driven continuous improvement plans, including driving adoption of Value-Added Services.
• Ensure that Client Services team deliver Visa’s objectives whilst helping to drive client success and a high level of client satisfaction. 
• Assist in incident management, identifying processing problems and client impacts, communicate ongoing situation status and resolution.
• Work with our clients to manage assignments such as client initiatives, or change requests that are diverse in scope, and determine the appropriate courses of action to deliver.
• Focus on improvement of performance, cost effectiveness & compliance, introducing operational best practices and client processing optimisation.
• Identify additional business opportunities for clients, drive value-added services and new payment flows to increase service quality & revenue.

Why this is important to Visa

• Client Success is a critical function in Visa.  We are the subject-matter-experts to deliver best-in-class client services from operational perspective. This role will also provide the opportunity shape how we lead the management of our client through support and input into the tools, capabilities and processes that impact the client experience. This enables us to deepen our partnership with our clients and bring value to their business.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Maintain a client service orientation by managing the day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.

Responsibilities

• Play a strong role in the delivery of projects across the entire process including the design of the questionnaire, analytical plan, and reporting
• Work closely with the manager to gain feedback and ensure client needs are met
• Liaise with the Project Management team involved to ensure smooth execution across all key stages in the project (Pre-field, in-field, and post-field)
• Manage fieldwork briefing & debriefing, fieldwork observation (when required), providing timely & regular updates to client
• Provide client servicing on business questions and continue to build industry knowledge to gain expertise
• Proactive in addressing possible red flags, takes initiative in providing solutions to any issues
• Prepare code frames, tabulation specs, and the right charting template and submit them to the Data Processing team/ Chartist.
• Conduct verbal presentations of the findings, either partial or full presentation to the client
• Takes initiative in seeking resources/assistance, and makes corrections while ensuring the project is executed within the scheduled timeline and budget
• Participate in regular review/feedback of systems, procedures, and any operation concerns with the end goal of improving productivity and cost efficiency
• Provide coaching & guidance to juniors in relevant project management topics
• Perform other related functions that may be assigned
• Drive overall client satisfaction to achieve a high Net Promoter Score (NPS) and a high-performing environment

Job Description:

• 2-years contract, 5.5 days/week, 44 hours/week
• Reports to Geotechnics Manager;
• Maintain and implement ISO 9001, ISO 14001 & OHSAS 18001/ISO 45001 Management System effectively;
• Successful delivery of projects from difference service lines according to the quality plan and procedure;
• Assist the Project Manager in planning, coordination and execution of Soil Investigation and Instrumentation projects;
• Supervise and quality control on work delivery
• Attend meetings, write meeting minutes, method statement and liaise with project stakeholders, if required;
• Coordinate with contractors/sub-contractors on site;
• Implementation of the highest practicable standards of Health, Safety and Environmental Performance and maintenance of the Management Systems to ensure compliance with appropriate International Standards;
• Technical competent in follow up internal audit and external audit on ISO17020.
• Perform field work as required within the specified budget and allocated time;
• Provide quality and technical assistance to geologist when required.
• Follow business management system and corporate compliance procedure;
• Act as role model for excellence, exceptionalism, quality, responsibility, professionalism and teamwork.
• Abide to Fugro’s Values.

Requirements:

• Degree in Engineering Geology or related discipline
• Min 6 years of working experience in operational control on soil investigation and instrumentation service line
• Experience in LTA, PUB project will be an advantage
• Experience in ISO17020 audit will be an advantage.
• Strong technical knowledge in soil investigation, instrumentation and monitoring service line
• Ability to think strategically and follow through on the successful implementation of plans
• Team player and strong problem-solving skills
• Effective communication skills including verbal and written communication
• Effective negotiation skills
• Detail oriented and strong organisational skills
• Results driven and highly motivated
• Independent and able to deliver under pressure
• Accreditation Certificate for Geologist with GeoSS membership is a must

Responsibilities:-

• Handle enquiries and feedback, through all frontline channels including telephone, email, Chatbot and counter
• Maintain high quality of service and ensure that queries or escalations are handled professionally
• Work with internal stakeholders for resolutions or implement service quality initiatives to improve service experience and customer satisfaction
• Compile reports from the Customer Relationship Management System and/or other administrative duties as assigned

Requirements:-

• At least a tertiary education (in any discipline)
• Proficient in Microsoft Office applications
• Strong writing and analytical skills
• Service-oriented and adept at problem solving
• Have a pleasant disposition and is passionate about helping others
• Ability to work independently and capable of being an effective team player

Successful applicant will be offered a 2-year contract in the first instance.

Closing Date: 23 Mar 2024

If you are shortlisted for the position, you should hear from us within 30 days of the closing date of the advertisement.