Roles & Responsibilities

• Ensuring employees are trained to satisfy the cleanliness standards established by clients;
• Ensuring employees are trained to satisfy the cleanliness standards established by clients;
• Ensuring periodic work are complete within work schedule;
• Provide update and monitoring of monthly stock movement;
• Perform sites inspection and joint inspection with clients;
• Mitigates problems, complaints and issues on the ground in a timely manner;
• Maintain schedules and reports; and
• Reports to management on major issues affecting clients, contract schedules, employees and image of company.

Requirements:

• At least 2 years of working experience in the Cleaning Industry
• Able to communicate well to both clients and staff
• Able to plan work schedule for new jobsites
• Able to handle conflicts & work stress

• Recommend suitable eyewear to customers with relevant product knowledge
• Provide good customer service and handle customers’ queries
• Manage outlet inventory including receiving and stocking of eyewear, barcode tagging, and annual stock take
• Manage sales transactions by processing payment in cash or credit and issue receipts
• Maintain the outlet cleanliness and tidiness at all times
• Ad-hoc duties as and when assigned by the Branch Manager

Requirements

• Strong communication and interpersonal skills
• Enthusiastic and friendly with a genuine desire to provide outstanding service
• Previous retail optical sales experience and familiarity with cash register and POS system will be advantageous
• On-the-job training will be provided

Working hours: 5 days’ work week, retail hours

Job Highlights

• In-house training and development opportunities
• Experienced mentors to coach and nurture talents
• Competitive remuneration package and comprehensive employee benefits

1. Preparation of maintenance schedule according to clients master schedule.

2. Preparation of progress report and submission

3. Procurement of material/ parts/ components

4. Technical assessment of systems and introduction of retrofit/replacement recommendations to clients

5. On-the-job risk analysis and preparation of risk assessment procedure.

6. Preparation of method of statement/process for presentation to clients.

7. Perform checks and inspections of entire systems including control parameters attendance.

8. Troubleshooting of faults/breakdowns and rectification according to authorities/clients' requirements.

9. Perform full set of testing complying with authorities/clients' requirements.

10. Perform maintenance programs and comply to authorities/clients requirementt.

11. Attendance of meeting and or site survey with clients.

12. Submission of quotations / costing to clients within stimulated time frame.

13. Maintenance of good public relationship with vendors / clients.

14. Logistic and manpower planning and arrangement.

Your Role:

We are looking for a passionate and sales-driven hunter to find and secure potentian partnerships for the business.

What Will You Do:

Business Development:

• To develop, plan, and implement sales goals and strategies for the top key account channels.
• To identify and track potential partners and secure them.

Strategy Plans:

• To prepare proposals for business partnerships and negotiate for favorable terms/ profitability for new and existing contracts.
• To work with the team to identify business growth opportunities and develop sales activities

Goals:

• To set and hit KPI targets
• To provide recommendations on increasing partnerships success rate

What Do You Need:

• At least a Bachelor's Degree in Business or similar
• Must have proven experience in business development or partnership management.
• Must be passionate and sales driven

(2 years contract, conversion or extension based on performance)

• Excel in MRT projects.
• To lead, manage and coordination of projects complying with authorities' requirements and standards.
• Project Management, coordinate and assist in the day to day running of projects assigned.
• Liaise and coordinate with Clients, Consultants and Contractors.
• Ensure compliance with local building codes and regulations.
• Confidently administer the contract and effectively manage the project team.
• Coordinate and carry out tender, evaluation, recommendation and award processes.
• Proactively identify and resolve technical coordination.
• Keep updated on contractual and authorities' requirements.
• Nurture, coach and upgrade skill levels of team members.

Requirements

• Masters/Bachelor degree in Architecture recognised by BOA Singapore.
• Registered architect under BOA Singapore will be an advantage.
• Minimum 8 years post graduate experience.
• Good organizational and communication skills.
• Ability to work independently and as a team.
• Familiar with BIM and Authorities submission processes and guidelines.
• Proficient in Autocad, Revit, Sketchup.
• Mondays to Fridays, 830am-6pm/930am-7pm
• Office location: Central

Other information

• 2 years contract basis (upon expiry of contract, either extension or conversion to perm based on performance, there is no bond to be served)
• All company benefits will be the same as a permanent staff.

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

Responsibilities:

• Identify and establish relationships with reliable meat suppliers.
• Negotiate contracts, terms, and pricing to secure cost-effective and quality meat products.
• Conduct regular inspections of incoming meat shipments to ensure adherence to quality standards.
• Collaborate with suppliers to address quality concerns and implement corrective actions.
• Stay informed about market trends, pricing, and industry developments to make informed purchasing decisions.
• Analyze customer preferences and adjust product offerings accordingly.
• Monitor inventory levels and collaborate with the logistics team to ensure timely deliveries.
• Implement effective inventory control measures to minimize waste and optimize stock levels.
• Work closely with the finance department to manage and control budgetary aspects related to meat procurement.
• Explore opportunities for cost savings without compromising on product quality.
• Collaborate with internal stakeholders, including chefs and kitchen staff, to understand meat requirements and preferences.
• Communicate effectively with suppliers to convey expectations and resolve any issues promptly.

Prerequisites:

• Minimum 5 years of proven experience as a Meat Buyer or in a similar procurement role within the food industry.
• Bachelor’s Degree in Business, Supply Chain Management, or a related field.
• Strong negotiation and communication skills.
• In-depth knowledge of meat cuts, quality standards, and industry trends.
• Ability to analyze market data and make data-driven decisions.
• Excellent organizational and time-management skills.
• Understanding of food safety regulations and quality control processes.

SEO Senior Specialist (Financial Education)

Hybrid (3 days in office, 2 days WFH)

• Basic Salary range: $3,600 - $4,200

• 5 days, 10am - 6pm (3 days in office, 2 days WFH)
• Location: Eunos

Job scopes:

• Perform regular keyword & competitor research to identify gaps & opportunities and propose content topics
• Perform on-page SEO for website pages and blog to boost search rankings and site traffic
• Work with an in-house content specialist and source for writers to build pillar articles and create a library of quality content
• Optimize and proof-read content articles before publishing
• Do YouTube keyword research and propose video content ideas. Optimize YouTube video titles, descriptions, captions and tags.
• Perform link-building and outreach activities to improve website authority and backlink profile
• Regularly monitor and report SEO performance metrics using tools like Google Analytics and Semrush; provide insights and recommendations for improvement
• Identify technical SEO issues and work with web developer to optimize site performance
• Stay in tune with the latest search algorithm updates

Requirements:

• Diploma / Degree
• Minimum 2 years of SEO work experience
• Proven track record of ranking keywords on Page 1
• Experience in Semrush or equivalent tool, HubSpot and WordPress CMS
• Google Analytics
• Knowledge or interest in stock market, investing & trading will be an advantage.

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Operations and Customer Service Executive

• Salary: $2300 - $3200
• Location : Tampines East
• Working Days : 5 days (Friday & Saturday off)
• Working hours Monday - Thursday 12pm - 9.30pm | Sunday 830am - 7pm

Job Responsibilities:

• Front Desk Excellence: Be the welcoming face of our studio, greeting students and parents, assisting with inquiries, and creating a warm and inviting atmosphere.
• Administrative Support: Handle administrative tasks, including scheduling, maintaining student records, and ensuring the studio's efficient daily operation.
• Sales Assistance: Assist in sales activities by providing information to prospective students and parents, supporting enrollment, and promoting our offerings.
• Customer Service: Deliver outstanding customer service, addressing questions, concerns, and inquiries professionally and with a smile.
• Marketing Coordination: Collaborate with the marketing team to support marketing initiatives, such as coordinating campaigns, assisting with social media, and helping to organize events.

Job Requirements

• With relevant experience in music school is an added advantage
• Diploma or equivalent qualification
• Basic understanding of marketing and sales principles.
• Proficiency in Microsoft Office and willingness to learn relevant software.

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Responsibilities:

• Develop and execute creative marketing and communication strategies, plans and approaches to the market
• Create and manage special events and campaign calendar
• Initiate new creative solutions to support company's business operation
• Creating of marketing material and proposal kits
• Responsible for content management and oversees company's various social media profiles and respond to reviews/enquiries
• Lead in outreaching to different partners and digital platforms for branding and marketing opportunities
• Any other duties as assigned

Requirements:

• Degree or Diploma in Marketing Mass Communications, Creative Media Design, Digital marketing, Marketing, Advertising and relevant fields
• Preferably work experience in handling E-commerce platform
• Proficient in MS Word, Excel and PowerPoint and knowledge in Photoshop, Illustrator and video editing software
• Knowledge in other word processing and web analytics tools will be an advantage
• Creative, detail-oriented, proactive and result-oriented
• Able to work independently and meet deadlines

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Customer Service Executive | SAP | Proficient in Excel (Pivot table and vlookup) | Toa Payoh

Salary: $2,500 - $3,000

Working hour: Monday - Friday (8:30AM – 6:00PM)

Working location: Toa Payoh

Job Responsibilities:

• Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
• Assign and dispatch Field Services Engineers (FSE’s) to assign service orders based on the advice of the FSE with helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
• Coordinate inbound / outbound delivery of parts, and local shipment to customer site
• Plan & coordinate the Preventive Maintenance schedule with customers & FSE.
• Escalate to CS Delivery Manager for non-compliance
• Prepare services and spare parts quotations to customer following the Quotation Process and process customer purchase order for services and spare parts
• Compile service reports, parts delivery notes and other supporting documents for the purchase order invoicing
• Create quote based on requested services from a customer and send the approved quote to the customer.
• Follow up delivery status of ordered spare parts. Identify delivery issues and take corrective actions timely by working closely together with suppliers and physical distribution to resolve the issues
• Knowledge in using vlookup and pivot table in Excel is added advantage
• Any adhoc duties assigned by Superior from time to time.

Job Requirements:

• Minimum GCE "O" Levels or above
• At least 2 years of relevant experience
• Proficient in SAP, MS Office Applications and possess good knowledge of Excel (Pivot table and vlookup)

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Looking for a career that makes a positive impact on our world while making you money?

Here at Spencer Ogden, sustainability is at the heart of everything we do, we have removed more than 200KG of waste from our oceans in just a month!

How?

Spencer Ogden has partnered up with Seven Clean Seas to remove 1KG of waste from our oceans for each placement made!

What a meaningful cause! Making money while doing good!

Join our team as a Sales and Operations Executive and play a crucial role in overseeing the Music School daily sales and school operations. We are seeking a dedicated and enthusiastic individual to：

1. Oversee the daily sales and school operations, ensuring smooth functioning and exceptional customer service.
2. Support the managers in achieving positive business outcomes, collaborating on sales strategies and initiatives.
3. Provide prompt and satisfactory service to existing and prospective customers, addressing inquiries and resolving issues.
4. Achieve sales targets by promoting music courses and selling musical products, using effective sales techniques.
5. Ensure efficient and effective outlet operations by maintaining accurate and up-to-date transaction records.

Job Requirements

To be qualified for the role of Sales and Operations Executive, you should possess the following:

1. Minimum "O"-Level or equivalent educational qualification.
2. Diligence and a strong work ethic, demonstrating commitment to delivering exceptional results.
3. Customer service-oriented mindset, with a focus on providing a positive experience for customers.
4. Good communication skills, both verbal and written, allowing you to effectively interact with customers and colleagues.
5. Availability to work weekends and retail hours, accommodating the outlet's operating schedule.

Remuneration and Benefits

As a Sales and Operations Executive, you can expect the following benefits:

1. Initial monthly remuneration of $2,700 - $3,100. Monthly remuneration package may increase to $3,500 after a year of service.
2. 15 days of annual leave, providing you with ample time for relaxation and personal pursuits.
3. Opportunities for personal growth through regular training and workshops, enhancing your skills and knowledge.
4. Career advancement prospects, with the potential to progress to the role of Outlet Manager.
5. Exciting opportunities for free music courses, allowing you to pursue your passion and develop your musical abilities.

Join our team that values excellence in sales and outstanding customer service. Apply now to embark on a rewarding career as a Sales and Operations Executive.

The main responsibilities and tasks of this position are listed as, but not limited to the following:

• To prepare and finalize A.M. schedule planning.
• To train new Room attendant/s and Supervisor/s and monitor their performance.
• To conduct briefing in absence of Operation Manager.
• To plan and review task allocation of manning.
• To assist Operation Manager and Assistant Executive Housekeeper in room inspection standard.
• To assist ordering of guest supplies stocks and supervise runners’ daily operation
• To lead the maintenance of cleaning equipment and machineries.
• To assist in training, supervision and maintenance of grooming and standards within the scope of responsibility.
• To continually supervise, train and retrain (OJT) to all room attendants.
• To inspect rooms cleaned by room attendants for cleanliness and maintenance of deficiencies.
• To follow up on work performance of room attendants.
• To inspect all VIP, Showrooms and public areas.
• To supervise proper care and use of equipment, trolleys, caddies, cleaning and guest supplies.
• To perform any other duties that may be assigned by the Management.

Our client is a Global MNC, one of the leading players in the Engineering sector. Due to business needs, they are now recruiting a Transport Operation Executive to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities:

• Supervise a team of internal/external transport personnel, ensuring smooth operations/processes
• Facilitate communication among the company’s different departments to enhance efficiency in the movement/operations of the company’s equipment, ensuring optimal transport arrangements
• Coordinate the scheduling and logistics of incoming/outgoing equipment to meet the necessary deadlines
• Receive/Manage incoming goods and shipments, coordinating with the various freight forwarders, and arrange the parking accordingly
• Suggest/Implement cost-saving measures, optimizing transportation expenses and meeting the company’s saving objectives
• Update/Maintain the necessary transport delivery information, distributing the necessary documents to the various departments
• Work closely with both internal/external stakeholders to guarantee the seamless execution of the company’s transportation operations
• Monitor/Enhance the company’s transportation policies, identifying areas for improvement and implementing potential policies
• Negotiate/Liaise with various external transport providers to identify the best cost saving methods for transporting the company’s equipment between various locations
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in Logistics and Supply Chain Management, or other relevant field of studies
• Minimum 3 years of experience in Logistics/Transportation Operations

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

The executive chef is responsible for all culinary activities for the restaurant. This position will oversee all activity in the kitchen, train personnel, plan menus, oversee product purchasing and manage culinary budget.

• Plan and direct food preparation and culinary activities.
• Modify menus or create new ones that meet quality standards.
• Estimate food requirements and food/labor costs.
• Supervise kitchen staff’s activities.
• Ensuring promptness, freshness and quality of dishes.
• Implementing hygiene policies and examining equipment for cleanliness.
• Performing administrative tasks, taking stock of food and equipment supplies, and doing purchase orders.
• Designing new recipes, planning menus and selecting plate presentation.
• Must be knowledgeable North Indian and South Indian Cuisine.
• Estimates expected food consumption and organizes preparation.

$4800 - $6000

Woodlands Link S(738739) [2km from Admiralty MRT]

5 days Mon to Friday 8.30am to 6pm, Lunch : 1pm to 1.45pm

Responsibilities:

• Handle full set of accounts, prepare management accounts and audit schedules
• Review subsidiary accounts and analyse variance
• Liaise with external auditor on audit matters and audit schedules
• Experience in using internet banking for payment
• Ad hoc duties as assigned
• Payroll processing (about 30 staffs)

Requirements:

• Minimum Degree in Accountancy or equivalent
• Min 5 years in handling full set of accounts independently
• Familiar with Microsoft 365 Dynamic Business
• Proficient in Ms Excel
• Knowledge of payroll processing with Times Payroll

Cheah Khai Yeen (Catherine) Reg No : R1986405.

The Supreme HR Advisory Pte Ltd EA no: 14C7279

Corporate Affairs

•Develop the publication of corporate communications material through writing, timely updates and content creation for the organisation’s website and other digital platforms.

•Handle timely production of the Annual Report and ensure that published corporate information covers the charity transparency and governance checklists.

•Play active role in managing customer experience including feedback management and involvement in programmes to promote the well-being of residents and clients.

•Manage logistical arrangements for AGM, corporate events, campaigns and activities including preparing publicity material, fact sheets and press kits.

•Record keeping for the registered entity of LKH.

Partnerships

•Handle and support logistical arrangements for advancement activities and events.

•Manage existing and cultivate new corporate and individual donors and partners.

•Maintain donor databases, and conduct donor analysis and data mining.

•Provide administrative support for the department.

•Such other related activities that may be assigned.

The Finance & Admin Executive assists with the administration of finance, accounts and HR related matters under the group.

Duties & Responsibilities:

• Consolidating month-end invoices and Coordinating payments to Suppliers (Accounts Payable)
• Keeping track of and ensuring timely payment from Wholesale Clients (Accounts Receivable)
• Consolidating and settling weekly POS returns from the outlets
• Assist with managing petty cash supply to the different outlets
• Preparing month end staff updates to the finance manager
• Checking through month end payroll for approval
• Analysis of management reports including P&L, Balance Sheets, etc.
• Maintaining all staff records ensuring they are updated, including staff probation salary, confirmation salary, annual leave, off-in-lieu, MC, etc.
• Approval of leave and claims of staff with final approval from the GM
• Adding new staff to the system and onboarding them to the system
• Maintaining compliance with MOM and SFA standards for all staff
• Ensuring timely renewal of permits for all foreign workers
• Assisting with finance manager and General Manager on all adhoc work.

• Identify and prospect potential clients within the logistics sector.
• Foster and sustain relationships with current clients to guarantee their contentment and loyalty.
• Create and present persuasive sales pitches to potential clients.
• Work in tandem with internal departments such as operations and customer service to ensure smooth service delivery.
• Keep precise records of sales endeavors, prospects, and client engagements within the CRM system.

Requirements:

• GCE ‘O’ Level and above.
• Minium 1 year working experience in Logistics sales.
• Knowledgeable in Microsoft Office and CRM software.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22109628

Responsibilities :

• Order and maintain the inventory for office supplies such as stationery, and pantry items.
• Arrange and coordinate repairs, maintenance, and renovations for the office when necessary.
• Provide administrative support on postal and courier services.
• Provide support for corporate events.
• Collect and distribute mails & documents.
• Work on projects related to the Administration function.
• Provide administrative support relating to employees and staff movement such as logistics for new hires & resignations.
• Posting Job recruitment on websites, liaising with candidates for interview appointments.
• Handling or renewal of work passes for foreign employees.

Requirements :

• At least 1-2 years of working experience in administration.
• Proficient in English language.
• Proficient in MS Office (Words, Excel ).
• Possess good interpersonal and communication skills.
• Able to multi-task and work independently

My client is looking for a Retail Associate to join their dynamic team:

• Customer service
• Sales and promoting of products
• Cashiering (POS system)
• Packing of products/hampers
• Ensure products display nicely
• Cleanliness management
• Perform inventory
• Ice-cream handling (company will be sponsoring for the FNB certificate course after confirmation, half day course)
• Training will be provided

Other information:

• Operation timing from 10am to 10pm
• Working hours of 9 hours per day (include 1 hour of break time), following a retail shift work schedule
• Employees will be entitled to 6 days off per month
• Overtime will be compensated in accordance with the company’s policies
• 12 days of annual leave, 14 days medical leave, staff discount, medical benefit, etc.
• Basic salary + additional commission after hitting sales targets

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

Job Description:

As a Software Engineer at our company, you will play a crucial role in designing, improving, and implementing software solutions for our high-tech products in the semiconductor manufacturing industry. You will collaborate closely with the software manager and other members of the Scrum team, taking ownership of assigned software development tasks. Your responsibilities will include writing, debugging, and maintaining source code, as well as conducting unit tests to ensure the robustness of the developed software.

Key Responsibilities:

· Design and enhance software architecture.

· Execute assigned software application development tasks.

· Report to the software manager and collaborate closely with other software engineers in the Scrum team.

· Take responsibility for writing, debugging, and maintaining source code and conducting unit tests.

· Demonstrate developed features to the company team and product managers, collecting feedback for continuous improvement.

· Provide customer support and on-site debugging as needed.

Requirements:

· Bachelor's, Master's, or Ph.D. degree in Computer Science, Computer Engineering, Electronics, Automation, or related technical fields from a reputable university.

· 5 years of programming experience in C#, .Net/WPF, and C++ on the Windows platform.

· 5 years of professional design and development experience in object-oriented design patterns for scalable, high-performance large software applications.

· 5 years of experience with commercial system software and hardware integration in a production environment.

· Familiarity with open source or popular commercial image processing libraries.

· Experience in factory automation and MES development.

· Prior experience in CUDA-based GPU programming is a plus.

· Experience with detection and measurement devices is a plus.

· Prior experience working in Scrum agile development teams is preferred.

Ensure timely, accurate month-end closing, financial reporting and full set of accounts.

Prepare monthly and annual financial statements.

Ensuring all accounting systems are fully compliance with company policy, audits and tax filing requirement.

Efficient in Microsoft Excel and Word.

EA Licence No. 16C7962

Company Overview:

Meyzer Group is a dynamic and rapidly growing company committed to innovation, excellence, and employee development. We are currently expanding our Audit team and are looking for highly motivated and talented individuals to join us as an Audit Senior.

The successful candidates will play a crucial role in serving our clients from Singapore and Internationally based.

Benefits

• Understand the whole audit process from client acceptance till audit completion
• Inhouse structural training is provided
• Ac-hoc external workshops organised by ISCA
• Medical coverage and annual leave
• We are open to new and innovative ideas, allowing each individual an opportunity to showcase their unique abilities

Responsibilities:

• Perform audit for a board range of clients across various industries
• Responsible for audit planning, fieldwork and completion
• Assist the Manager/ Director to identify and resolve accounting/ auditing issues
  

Requirements:

• Candidate possesses a Bachelor's Degree, ACCA, CPA or equivalent recognised by ISCA.
• Minimum of 2 years of relevant experience.
• Strong analytical skills
• Excellent communication skills and able to communicate well with people of all levels
• Able to work independently and manage engagement under tight deadlines

About Us:

Our client is on a mission to redefine customer service in the Service Sector by transforming it into an art form. We believe in creating not just transactions, but memorable experiences that leave our guests with smiles and stories to share.

Role Overview:

As our Guest Relations Guru, you play a pivotal role in shaping and enhancing our customers' experiences. Your responsibilities extend beyond mere inquiry handling – you're a master of communication, a problem-solving enthusiast, and an empathetic individual.

Key Responsibilities:

1. Guest Experience Management: Oversee and manage the Guest Experience Index (GEI) to gauge customer sentiments and formulate strategies for elevating customer satisfaction.
   Collaborate with internal stakeholders to ensure seamless alignment of customer experiences with our brand and mission.
   
2. Customer Relationship Management (CRM): Manage and optimize the Customer Relationship Management (CRM) system for integrated, accurate data capture throughout the customer lifecycle.
   
3. Feedback Analysis and Service Improvement: Analyze customer feedback from all touchpoints, identifying trends, areas for improvement, and opportunities to enhance customer loyalty.
   Investigate and resolve customer complaints in alignment with brand values, aiming to improve overall customer satisfaction.
   
4. Multichannel Communication: Provide prompt and accurate responses to customer inquiries through various channels, including phone, email, social media, and chat.
   
5. Collaboration and Reporting: Collaborate with internal teams to address and prevent recurring issues.
   Prepare and present weekly and monthly customer service reports, covering feedback, GEI and NPS scoring, service recovery, and actionable recommendations.
   
6. Administrative Support: Undertake additional Marketing administrative duties as required, including sourcing quotations, preparing minutes, reports, and managing marketing assets inventory.
   
7. Executive Support: Manage the CEO's schedule, organizing appointments, meetings, travel arrangements, and handling expense claims.
   

Requirements:

• Demonstrable experience in customer service, preferably within the hospitality or service sector.
• Exceptional written and verbal communication and interpersonal skills.
• Proven ability in problem-solving, maintaining a customer-focused approach, and exceeding customers’ expectations.
• Ability to handle stressful situations with poise and professionalism.
• Proficiency in PowerPoint and Excel.

If you are passionate about turning customer service into an art form and possess the skills to create smiles and unforgettable experiences, we invite you to apply!

You hereby acknowledge and provide your consent for the utilization of your personal data for the explicit purpose of recruitment and job placement with this job application.

We regret to inform that only shortlisted candidates would be notified. EA License: 22C0941 (Communal Connections Pte Ltd)