BASIC FUNCTION

Assist the Head of Securities Marketing in BDO SGB Treasury in the day-to-day overall activities related to Investment Accounts for the Regulated Activities under the Securities and Futures Act (SFA) and the Financial Advisers Act (FAA) to achieve its overall objectives and targets.

DUTIES AND RESPONSIBILITIES

1. Develop and maintain client relationships to build market share and enhance client asset size over time. Achieve annual revenue targets and objectives.

2. Handle client’s request and instruction directly, including trade processing and inquiries on operational issues.

3. Calls the clients to confirm the client’s orders stated in the Letter of Instruction(LOI) over a SGB recorded line.

4. Assist customers of the BDO SG Branch in the investment account opening application by providing necessary guidance, disclosures and explanations to them;

5. Assist in the categorization of customers (e.g. professional investors, customers with / without derivative knowledge, etc.) by obtaining the necessary documentary proofs and confirmations from the customers;

6. Conduct the investment product selling process upon receiving order instructions from customers;

7. Explain the investment product features, risks, fees and charges, and other sales-related information to the customer;

8. Perform suitability assessment to identify Unsuitable Products (as defined below) (which are disallowed for sale) or Mismatch Products (which require approval from management prior to execution of the order instruction);

9. Conduct other selling process as regulated by the policy and procedures and obtain the required acknowledgement and confirmations from customers during the investment product selling process to satisfy the disclosure requirements.

10. Keep updated on market trends, different investment products and services, and give input for new product development by being aware of clients’ investment needs.

Job Highlights

• Monthly Commission
• Outstanding Career Opportinuties
• Be part of a High Performing Team

Responsibilities :

• Call on assigned customers in person to promote and sell company products and services.
• Pursue new business leads and expand customer base and potential sales.
• Establish and maintain effective business rapport with customers.
• Meet specified sales objectives in line with overall objectives of the branch.
• Maintain market awareness, industry trends and information both on customers and suppliers.
• Handle Singapore and Malaysia (JB).

Requirements :

• Experience in Electronics or Component Sales is preferred.
• Relevant qualification in electrical and electronics is an added advantage.
• Strong interpersonal and organizational skills.
• Able to work independently to meet deadlines in a fast-paced environment.
• Self-motivated individual with mature disposition and a positive attitude.

Description

As a Senior Customer Success Manager, reporting to the Global Head of Customer Success, you will work directly with our customers to ensure they are getting most value out of our products and services. You will be responsible for executing the strategic customer engagements to augment business value by continuously managing and improving user experience, customer retention and business expansion and continuity. Furthermore, you will act as a liaison between product, service, and sales, incorporating product expertise and customer feedback. Thus, you will be the "voice of the customer."

• Build strategic senior level relationships with assigned customers and continually delight them with a positive, customer-centric attitude.
• Provide proactive strategy update with assigned customer accounts.
• Become an expert in the way our customers operate and educate internal stakeholders on how to support them more strategically.
• Work closely with Sales, Product Development and Services teams to ensure an exceptional customer experience.
• Be a customer advocate while capturing customer feedback and reporting requests to internal stakeholders and senior management.
• Efficiently manage time to focus on essential activities to ensure customer satisfaction, retention, and account growth.
• Support revenue retention and growth through increased service adoption and increased usage.
• Identify and forecast expansion opportunities and partner with sales to successfully close such opportunities.
• Identify and build advocacy relationships with strategic customers acting as a marketing channel through case studies, speaking opportunities, references, etc.
• Determine usage patterns and use them to gain insights and provide guidance to Sales, Marketing and Product Strategy in identifying opportunities and increase customer satisfaction.
• Be a customer advocate while capturing customer feedback and reporting requests to internal stakeholders and senior management.
• Travel to clients.

To be successful in this role, you should have:

• 5+ years of experience in a customer facing role including consulting, technology delivery, account management, sales, or pre-sales within or servicing Capital Markets clients.
• Ideally 2 to 3 years experience in a Customer Success role within Capital Markets.
• Previous capital markets expertise working with derivatives and fixed income analytics in trading, risk management or related technology is very beneficial.
• Exceptional Stakeholder management skills including the ability to build and nurture strategic relationships within cross functional teams and managing account risks and issues escalations as necessary.
• Exceptional collaboration and communication skills with the ability to influence multiple stakeholders, prospective and actual clients without direct authority.
• Empathic communicator being the voice of the customer internally and closely engaged with the customers to maximize the success of their solutions.
• Skills to proactively orchestrate the customer’s journey towards their goals.
• Bachelor's degree in a technical discipline, such as Computer Science, Information Technology, Engineering, quantitative finance, financial engineering, mathematics, or physics.
• Fluency in English and one other Southeast Asian Language

Preference will be given to candidates that also have:

• Graduated from an advanced degree (Masters) in a technical discipline, such as MBA, Information Systems, quantitative finance, financial engineering, mathematics, or physics.
• Worked as a consultant and/or other professional/client services teams on software implementation projects or some experience in product management.

What you'll do:

As a Project Manager (Core Banking) in our IT team, you will play a crucial role in leading intricate initiatives that span across multiple business lines. You will be entrusted with complete project lifecycle stewardship, ensuring successful delivery from inception to deployment. Your responsibilities will also include managing all aspects of multiple related projects to ensure alignment with strategic objectives. You will coordinate teams through concept brainstorming, clear project requirement documentation, and quality delivery. Additionally, you will report on project success criteria results, metrics, tests and deployments. Your role will also involve participating in Business Requirements analysis and review.

• Oversee a portfolio of intricate initiatives that span one or multiple business lines
• Ensure complete project life cycle stewardship: successful project delivery will include full implementation from inception to deployment of one major or several minor initiatives simultaneously
• Manage all aspects of multiple related projects to ensure the overall programme aligns with and directly supports the achievement of strategic objectives
• Coordinate one or more teams through concept brainstorming, clear project requirement documentation, and quality delivery
• Report on project success criteria results, metrics, tests and deployments
• Participate in Business Requirements analysis and review
• Prepare estimates and detailed project plan for all phases of the project
• Act as an internal quality control check for the project
• Deliver appropriate and effective executive communications to steering committee stakeholders with the aid of clear, synthesised presentation decks

What you bring:

The ideal candidate for the Project Manager (Core Banking) role will bring a wealth of experience and a strong set of skills. You will have strong diplomatic and motivational skills, with the ability to lead up, across and down multiple business and technology organisations. Your excellent communication skills will enable you to present effectively to executive sponsors, technical/non-technical staff and all levels of management. Your ability to work under multiple projects within respective timeframes will be crucial. You will demonstrate an ability to coordinate cross-functional work teams toward task completion and synthesise complex situations/subjects to propose solutions for complex challenges.

• Strong diplomatic and motivational skills including the ability to lead up, across and down multiple business and technology organisations
• Experience presenting to executive sponsors through demonstrated communication skills (written, oral, and presentation) with technical / non-technical staff and all levels of management
• Ability to work under multiple projects within respective timeframes
• Demonstrate ability to coordinate cross-functional work teams toward task completion
• Ability to synthesise complex situations / subjects and propose solutions for complex challenges
• Experience in Agile and SCRUM methodologies
• Background in application development process, Agile, Waterfall, JIRA
• Tools: MS Excel, Word, PowerPoint, Power BI, Sharepoint

What sets this company apart:

Our client is a leading global financial institution renowned for its commitment to innovation and excellence. They offer a dynamic and challenging work environment where employees are encouraged to grow their careers. The company values diversity and inclusion, fostering an environment where everyone feels valued and inspired. They are committed to providing employees with opportunities for professional growth and development.

What's next:

Ready to elevate your career? Apply now. Submit your application today by clicking on the provided link.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: Bhargava Aviral R23112008

We are seeking an experienced Sales Development Operations Manager to help us scale a global, best-in-class Sales Development organization by supporting strategy development, delivering organizational insights, and owning flawless execution of initiatives that make our SDRs more productive and efficient. SDRs at Snowflake conduct outbound and inbound prospecting activities to generate qualified meetings and pipeline for Snowflake’s sales organization.

This role will report into the global Sales Development Operations & Enablement team, with a specific focus on Snowflake’s APJ sales development team and broader go-to-market operations in the region.

You might be a Sales Operator looking to get closer to the front-lines of pipeline generation, a revops consultant looking for the next rocket ship ride, or an analytics pro with a passion for sales.

YOU'RE A GREAT FIT IF YOU:

• Have 5+ years of experience in marketing ops, sales ops, or business operations/analysis
• Understand how IT, sales, marketing, finance, and sales planning interweave with the SDR function
• Can prove your ability to translate data into meaningful insights that drive business outcomes
• Can demonstrate your ability to define and deliver on a project plan, while proactively identifying and removing blockers to project success
• Understand how to translate business process changes into meaningful documentation
• Possess the following technical skills:
  • Salesforce Sales Cloud administration, reporting & dashboarding
  • Outreach sales engagement administration
  • Excel proficiency (intermediate-advanced)
  • SQL proficiency (nice to have)
  • Tableau proficiency (nice to have)

WHAT YOU'LL DO:

• Planning
  • Play a key role in the headcount, quota, and territory planning process both quarterly and annually
  • Support compensation plan design and administration
  • Execute territory alignment updates within CRM and maintain reporting on regional coverage of the sales team
  • Proactively provide insights on actuals vs. plan and prepare VP-level presentations
  • Partner closely with the Director of Sales Development, APJ on strategy and investment decisions
• Process
  • Define and implement enhancements to the lead-to-opportunity funnel process
  • Educate cross-functional teams (sales operations, marketing, field sales) on the SDR motion and significant process changes
  • Measure and optimize marketing to SDR handoffs and SDR to sales handoffs
  • Author business process documentation in LucidChart, Google Slides, and Google Docs
  • Partner with the SDR Enablement lead in APJ on communications and training across the SDR team in APJ
• Systems
  • Author business requirements documentation for IT to execute enhancements within Snowflake’s core sales & marketing systems
  • Design and conduct User Acceptance Testing to ensure technical solutions meet business requirements
  • Scope and evaluate the need for new technologies specific to the APJ SDR team

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

About the company

CGS International Securities Pte. Ltd. (CGS International) is an award-winning and market leading integrated financial services provider, ranked among the top securities houses in Asia.

CGS International taps on our wealth of global and ASEAN insights to offer equities trading, leveraged products, wealth management, investment banking, equities research, Shariah-compliant financing, fixed income, currency and commodities, structured products and prime brokerage services in over 15 countries and regions.

Along with its parent organisation China Galaxy Securities, a leading securities house in China, CGS International is trusted by more than 15 million customers globally.

Job Responsibilities

While the following is not exhaustive, the incumbent will be responsible for:

· Coordinate with Project Managers and other IT business units, as well as vendors

· Manage program's budget, work on multiple projects, handle conflict/issues, and track progress

· Maintain strong customer focus while coordinating and collaborating with stakeholders, vendors, and IT resources in the implementation of key projects.

· Manage programs and/or multiple concurrent projects which are not necessarily related or interdependent.

· Use negotiation skills, influence, and creativity to achieve successful outcomes around scope, schedule, costs/budget, issues/risks, and resources.

· Manage the program budget process and coordinate with managers, project managers, and vendors to ensure project resources are applied efficiently and effectively.

· Arbitrate and resolve conflict within the program when necessary. Understand appropriate paths and methods for escalation.

Job Requirements

To thrive and be successful in this role, you must have/be:

· A bachelor's degree in information technology or a related field.

· Success in managing multiple, large IT projects simultaneously

· Knows Jira or similar ALM (Application Lifecycle Management) Tools

· Agile methodology

· Great communication skills and team player; works well with others

· Outstanding attention to detail combined with the ability to see the big picture

· Clear, effective verbal and written communication skills including the ability to actively listen, problem solve, and communicate effectively with both technical and business users

· Broad understanding of IT infrastructure and technology

· Skilled in negotiating and problem-solving with both internal & external stakeholders

Job Overview:

Part of CFS’s Technology and Transformation team, the role holder will work on key initiatives to drive digitisation and automation aligned with CFS’s business growth.

The role holder will also act as a Project Manager in key initiatives like Content Management as well as new initiatives that CFS wants to embark on like data analytics by working with vendors and CFS internal teams to achieve the delivery milestones. As a PM, the role holder must be experienced in managing the project delivery within the constraints of budget, scope and timeline. The PM must be comfortable in dealing with issues that arises through the project implementation as well as anticipating risks and proactively managing issues and drive resolution towards a smooth implementation.

Post system launch, the PM will work with key internal stakeholders in driving communication, target operating model and training to increase adoption to new system features as well as identify/deliver continuous enhancements to the systems/platforms.

Key Responsibilities:

• Coordinating internal resources and vendors for the flawless execution of projects
• Ensuring that all projects are delivered on-time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders, and ensuring technical feasibility.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule, and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.

Key Competencies:

• Communicates Effectively
• Relationship Management
• Adaptability
• Tenacity
• Drives for Results
• Problem Solving / Critical Thinking
• Customer Focus
• Teamwork and Inclusion
• Self-Awareness
• Work independently, takes ownership of problems within own area of knowledge and accountable for the quality of own work

Demonstrated Abilities:

• Exceptional organizational skills and the ability to manage multiple priorities
• Ability to exercise sound, independent judgment
• Fierce determination to successfully meet complex challenges
• Learning agility: the ability to give up skills, perspectives and ideas that are no longer relevant and acquire new ones that are
• Strong oral and written communication skills
• Professionalism, confidentiality, empathy, customer service orientation, discretion and proper telephone skills are essential

Acquired Knowledge:

• Bachelor's Degree strongly preferred
• Experience in leading or part of change / transformation work in organisations as Project manager
• Good business analytical skills, bridging between business and development teams.
• Able to work independently with minimum supervision as well as in a team.
• Experience in the nonprofit sector is highly valued

NB: This role is offered on a 1-year contract and the incumbent will be hired on a Contract For Service.

Position: Project Manager - Fraud RFP
Employment Type: 1-year Agency Contract (Highly Renewable)
Location: Alexandra

Job Objectives

• The GTO Project Manager is responsible for leading teams to deliver projects spanning multiple business units. Delivering projects within stage gate controls and project SDLC guidelines (SDM5) while managing issues, risks, dependencies and project change will be core competencies to the role.
• The GTO Project Manager has the authority to run the project on a day-to-day basis. Verify that the project produces the required deliverables of quality, within the specified boundaries of time and cost and to achieve the potential benefits defined in the business case.
• For this position, the PM would be responsible for coordinating the RFP and ITC process across all stakeholders, potential suppliers, following bank’s Sourcing process.

Key Responsibilities

Stakeholder and Communications Management

• Manage all aspects of project and program engagement from planning, external vendor relationships, communications, resources, budget, change, risks and issues
• Continually manage stakeholder expectations through governance processes
• Deliver appropriate and effective executive level communication
• Provide status reporting regarding milestones, deliverable, dependencies, communicating across GTO and business leadership and stakeholders

Process and Delivery Execution

• Manage a portfolio of complex initiatives that span one or multiple lines of business
• Own the full project life cycle end to end (Hybrid between Waterfall and Agile)
• Ensure the program is aligned to and supports strategic objectives
• Prepare detailed project plan for all phases of the project
• Manage the day-to-day project activities, including project management working and steering committees
• Understand interdependencies between technology, operations and business needs
• Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables
• Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards

Job Requirements:

• Banking experience in Retail products, Operations, Process and operating models
• Experience in leading and executing large Credit Cards project covering acquiring and issuing. Experience on loyalty and rewards is a plus. (over 10 years is preferred)
• Knowledge in Enterprise Cards Fraud system integration with Cards processing system.
• Experience in leading RFP and ITC process preferably within our client and understands the process.
• Degree in an appropriate field of study or equivalent
• Project Management Professional (PMP) / PRINCE II certification is a plus
• A confident and self-aware leader with a high degree of independence
• Demonstrated 5-10 years of experience in project management
• Full end to end project management in a lead role
• Direct responsibility of project budgets of $5 - $15 million dollars
• Executive level communication skills with excellent written and verbal communication
• Ability to multi-task and perform well under pressure
• Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables

If keen, kindly forward your CV to [email protected]

Tangspac Consulting Pte Ltd
#03-02 The Octagon, 105 Cecil Street, Singapore 069534
EA Personnel Name: Olsem Stefanus Emmanuel
EA License: 07C3635 | EA Registration: R2094432

Responsibilities

• Define and deliver product roadmap to serve the best experience to users while being compliant with required regulations around the world;
• Responsible for the design of core product modules;
• Define and analyze metrics to guide product development;
• Follow up the whole process of projects, collaborate with designers and engineers to develop detailed product specification, drive global product launches and lead beta programs;
• Plan, organize, and deliver new products and features to the market based on global vision and user experience;
• Competitor analysis and market research, staying informed of the overall market landscape, including competitors and potential partners.

Requirements:

• Min. Bachelor's degree or above
• Product development experience in products and growth;
• Related working experience in Crypto Wallet Product and/or DeFi portal product implementation;
• Familiar with globalization and localization, capable of launching products for global markets;
• Good communication, experimental mindset, team spirit: motivated to initiate and lead in a collaborative team;
• Able to understand and assess engineering, design and schedule tradeoffs, manage product backlogs with a priority mindset;
• Sharp eyes for good design and user experience.

EA Personnel: Celine Tan Si Ling

CEI Reg No: R1104662

EA Licence No: 99C4599

The Role Responsibilities

Global Implementation is responsible for the delivery of the Bank’s Transaction Banking (TB) product and services to clients within the agreed contractual service agreements, and that all digital integrations are as seamless as possible. The team is client-facing and provides technical solution advisory on client implementation as part of RFP/RFI responses, client pitches and end-to-end implementation cycle, supporting and onboarding clients, providing project management support (i.e. ensure smooth flow of the project, capturing issues and risks, maintaining action plans with follow ups, and delivering a timely solution to meet the client’s expectations) and account management support (i.e. understanding clients’ business strategy and needs) to support implementation of TB products.

The candidate is responsible to drive and execute the strategy of TB Global Implementation in all aspects while working closely with Regional and TB Centre Heads/Leads in ensuring both clients and internal teams are provided with the best technical advisory support for TB Products and Channels solutions. The candidate will need to support end-to-end client implementation, including providing technical solutioning and security protocol advisory, keeping in touch with the latest technology developments and industry best practices, perform troubleshooting and root cause analysis contributing to resolution of technical issues related to the implementation, and continuously improving client satisfaction and drive revenue realisation. The candidate is also responsible in leading a sub-team of Technical Advisory Specialists who are based in various locations and ensure that the team continues to provide best-in-class technical advisory to clients for our TB Products and Channels solutions.

Strategy

· Drive Global Implementation Strategy and actively participate in identifying opportunities to uplift and/or re-establish the profile/identity of the Global Implementation team

· Lead the roll-out of Client Implementation Harmonisation

· Provide key inputs to identify and participate in defining Global Implementation initiatives and hub location strategy

· Lead the development of frameworks and/or redesigning of processes, systems and operating models

· Continuous engagement in collaboration with Product/Channels/Technology in the designing of a suite of capabilities and services

· Drive focused client sessions with Sales, Coverage, Product and other partners to position overall propositions

· Develop regular connect sessions with Clients, including participating in various client and industry forums/events/conferences

· Drive strategic plan/roadmap of client deal management

· Keep in touch with the emerging technologies and industry best practices, working with stakeholders and Product partners to drive the digital agenda and strategy for Global Implementation

· Establish and maintain the technical advisory knowledge document repository and client guides, including the strategy on maximizing utilisation and maintenance, ensuring the documents are kept up-to-date

Business

· Help identify opportunities to build incremental and defending existing business, participate in responses to RFPs/RFIs and client pitches and providing best-in-class technical solution advisory to clients and prospects, partnering Sales, Coverage and Product partners.

· Ensure a continuous improvement model is adopted to drive efficiency, including harmonisation with support partners, and extended Global Implementation team

· Help identify and drive opportunities to streamline processes to improve client experience, including collaborating with functional partners

· Help identify opportunities to improve existing operating model, including the current resourcing and client footprint strategy

· Help develop an approach to build bench strength within the Technical Integration team and wider Global Implementation team

· Help identify opportunities to reduce costs

Processes

· Ensure effective and disciplined usage of the Implementation Management system for self and team

· Help drive the discipline of Client and Project Management across the team

· Has product knowledge in both cash and trade, and technical knowledge on implementing TB solutions and client integrations

· Ability to manage ambiguity in uncertain situations and escalate in a timely manner

· Provide inputs to strategise the implementation of key deals or co-created deals

· Proactive client deal management, including providing key inputs into solutions for the clients

· Drive the team to achieve optimal technical solutions leading to improved client experience and implementation cycle time

· Provide timely support for high profile deals (RFP/RFI and global/regional mandates)

· Knowledge in identifying cross-sell opportunities

· Provide support to Regional Heads/Leads and/or Country Heads/Leads in driving an integrated approach with partners to capture client feedback opportunities

· Provide key inputs for management packs, with opportunities to present in management forums on behalf of Regional Heads/Leads and/or Country Heads/Leads

· Work closely with RM and TB Sales teams to provide technical solutioning inputs in RFP/RFI responses on the implementation component as part of the Deal team

· Provide technical advisory and support, including trouble-shooting, root cause analysis and driving resolution for technical issues encountered as part of the end-to-end implementation cycle.

· Collaborate with Sales, Coverage, Product Management, Product Development, Channel Management, Technology, Operations and other relevant Functional teams on solution designing

· Develop and nurture client relationships to ensure products and services remain aligned to client needs

· Provide technical feedback as required to Product Owners and/or distribution teams for continuous iteration of product development

· Participate in technical discussions, execution of documentation, ERP integration, technical set ups, planning, testing, training and onboarding

· Work closely with clients and Product Management during the project requirements gathering, developing technical solutions, system integrations, user testing and training

· Help drive sustainability when considering processes, systems and operating model

· Work with DCDA, Technology and Operations to design and implement platforms/ecosystems to support TB products

· Understand emerging technologies and innovations to help improve product offerings and solutions to meet evolving client needs

· Work closely with external partners to support clients in their digitisation journey, ensuring efficient implementation experience and optimal solutions for clients

· Engage in discussions, forums and events around emerging technologies and partnerships with digital ecosystems to identify opportunities to simplify and improve business processes

Help drive post implementation activities, including:

· Post Implementation Surveys / client testimonials

· Sharing constructive client feedback with relevant partners

People & Talent

· Support a safe, inclusive and collaborative environment for all team members

· Promote growth and development with direct reports including actively tracking progress (where applicable)

· Encourage open and regular transparent conversations, including two-way feedback loops

· Provide ongoing mentorship and guidance (where applicable)

· Embrace and promote a data driven culture

· Help create a culture of trust and continuous learning mindset

· Manage and provide key inputs to the team’s training plans, awards, etc.

· Equip the team with the necessary knowledge and skills through training

· Help foster a safe environment to encourage team members to be brave and speak out

Risk Management

· Support the holistic data management framework for Implementation Management system

· Ensure adherence to all local regulatory, legal and compliance requirements

· Proactive risk management; including delivery and operational risks

Governance

· Adherence to all bank’s policies and standards, including timely completion of e-Learning courses for self and direct reports (where applicable)

· Ensure implementation governance controls are properly executed by the team

· Assist with the governance of business controls; including identifying opportunities to develop new business controls

· Participate in Regional/Country Implementation Governance forums to support Regional Heads/Leads and/or Country Heads/Leads

Regulatory & Business Conduct

· Display exemplary conduct and live by the Group’s Values and Code of Conduct.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

· Keep abreast with regulatory changes to ensure TB products and solutions are compliant with relevant risk management guidelines / policies and procedures (e.g., electronic banking, technology, ESG, etc.)

· Keep abreast with changing regulatory requirements and provide advisory support to clients

· Display exemplary conduct and live by the Group’s Values and Code of Conduct.

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

· Timely completion of all mandatory risk and compliance training including e-learnings within stated timeframes

Key stakeholders

Internal

· Global & Regional Implementation Heads/Leads and Country Implementation Managers

· Sales Managers

· Product Managers

· Relationship Managers

· Client Managers

· Service Managers

· Operations and Support teams (IMO, GBS, CFCC, Legal, etc.)

· Technology delivery teams (T&I, PSS, etc.)

· DCDA team

· Global Implementation MT and their delegates

External

· Client Stakeholders (Technology, Treasury, Project Manager, etc.)

· Third Party Providers

Our Ideal Candidate

· 15+ years of banking and finance or relevant industry experience with Transaction Banking product knowledge

· Strong technical knowledge and experience in technical advisory and solution delivery in Client Implementation

· Change & Transformational experience in Client Implementation with strong delivery focus

· Excellent stakeholder engagement

· Strong knowledge in H2H, SWIFT and emerging technologies, API, system and technology integrations, and TB products preferred

· Knowledge of ERP and TMS systems in the market

· Creative problem-solver with a strategic mindset

· SAP certified professional is preferred

· Excellent written and verbal communication skills, including presentation skills

· Able to manage ambiguity in uncertain situations whilst maintaining a strategic mindset

· Effectively manage escalations

· Leading diverse teams and People Manager skills

Role Specific Technical Competencies

· Application Programming Interfaces (APIs)

· Client experience, behaviours and preferences

· Operational Risk

· Change/ Project Management

· System and technology solutioning and integration

· Communication & Presentation skills

· Stakeholder Management

· Strategic Thinking

· Transaction Banking Product knowledge

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

· Flexible working options based around home and office locations, with flexible working patterns

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Your background

• Bachelor’s degree or higher with at least 5 years’ working experience in banking operations with a focus on Credit and Loans Operations. Knowledge in Trade Finance Operations especially Bankers Guarantee and Letters of Credit Issuance is preferred.
• Strong understanding of credit risk management principles, loan documentation, and trade finance instruments.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Ability to plan and prioritize the daily work to achieve efficient and effective management of time and has exceptional attention to detail and accuracy in data entry and documentation.
• Be able to work well with all associates and actively promote a cohesive working environment.
• Be client focused in providing a high level or customer service and conscientiously aware of the quick turnaround time on the checking of documents.
• Excellent presentations, communication, time management, problem solving, interpersonal and teamwork skills.
• Proficiency in using banking systems, credit analysis tools, and Microsoft Office suite. Knowledge in LIQ system is a benefit.
• Excellent analytical, problem-solving, and decision-making skills.
• Ability to work effectively under pressure, prioritize tasks, and meet tight deadlines.
• Proven track record of process improvement and project management initiatives.
• Good understanding and knowledge of OFAC/Anti-boycott/Anti-Money Laundering/High Risks Transaction.
• Sound knowledge of regulatory requirements and industry best practices in credit and trade finance operations.

What you can expect

The Credit and Loans Ops team handles Bilateral, Syndicated, Committed and Non-Committed Loans. The team liaises with internal stakeholders (Bankers, Enterprise Credit, Client Services and the Offshore processing teams) to ensure successful setting up of credit facilities and Loans disbursement. This team also assists with Bancontrol operations where it handles all operational matters related to dormant accounts.

The Singapore Trade operations team is a middle office team which works closely with clients, front office and the back-end processing centre to ensure Trade Finance transactions are processed timely and accurately. Products handled includes import and export letters of credit, inward and outward collections, Bankers Guarantee and Standby Letters of Credit issuance, supply chain financing and Trade Loans.

What you will do

Credit and Loans Operations (Tasks include but is not limited to the following)

• Execute end-to-end credit operations processes including credit analysis, underwriting, documentation, and monitoring.
• Manage loan operations activities such as loan booking, disbursement, repayment processing, and collateral management.
• Collaborate with internal stakeholders including relationship managers, risk management, and legal teams to ensure timely and accurate processing of credit and loans transactions.
• Monitor credit exposures, loan portfolios, and trade finance transactions to identify potential risks and implement appropriate risk mitigation strategies.
• Ensure compliance with regulatory requirements, internal policies, and procedures related to credit and trade finance operations.
• Provide guidance and support to junior team members and assist in their professional development.
• Drive process improvements and automation initiatives to enhance efficiency and effectiveness in credit and loans operations.
• Stay updated on industry trends, best practices, and regulatory changes related to credit, loans, and trade finance operations.
• Handle Bancontrol duties related to dormant accounts, including reviewing and reporting.
• Maker and Checker duties for risk management and quality assurance.

Trade Operations (Tasks include but is not limited to the following)

• Manage individual product desks and tasks relevant to each product.
• Manage documents and instructions from clients.
• Handle Trade counter duties
• Escalate and obtain approval from Trade Control and Credit Department when necessary.
• Scanning of required documents to back office for processing.
• Attending to GBS and customers queries/clarifications via emails in a timely manner.
• Ensure all transactions are accurately processed (by back office) / verified in accordance with customer’s instructions and according to the bank’s operational procedure and policies.
• Print out completed Cover letters, obtain Officer’s signature as per delegation of authority (where applicable).
• Daily check in the various delivery channels to check client submissions.
• Ensuring timely review of daily report to ensure prompt actions to be taken.
• Updating of daily tracker and follow up with clients for status and pending items.
• Daily reconciliation between GBS and end of day email to ensure item scanned are duly processed.
• Follow up with correspondent bank for where necessary.
• Dispatch of documents, advice and schedules to client and corresponding banks.
• Maker and Checker duties for risk management and quality assurance.

Job responsibilities:

• Overall project planning, schedule and executing the delivery of projects within time, budget and Client’s expectations.

• Monitoring progress and identifying critical activities to expedite smooth progress of works on site to meet targets.

• Coordinate internal resources and third parties/vendors e.g. Consultants and Sub- Contractors/Suppliers for the flawless execution of all projects.

• Ensure that all projects are delivered on-time, within scope and within budget.

• Ensure that work are executed in accordance with approved plans/drawings, contract specifications and regulatory requirements.

• Ensure resource availability and allocation.

• Develop detailed project plan to monitor and track progress.

• Manage changes to projects’ scope, schedule and costs using appropriate verification techniques.

• Perform risk management to minimize project risks.

• Measure project performance using appropriate tools and techniques.

• Create and maintain comprehensive project documentation.

• Responsible for the overall project management, planning & control, and execution, including project budget evaluation and profitability.

entify and comply with all applicable statutory/regulatory requirements related to the project.

Lead a team of professional and technical staff in planning and execution of day-to-day operations to achieve all key project target.

Respond swiftly to work delays, emergencies, and other problems.

• Report and escalate to Management as needed.

• Any other duties that may be assigned.

Requirements:

• Proven at least 3 years of working experience in project management in the public and private residential, government and commercial building projects.

• Solid technical knowledge related to structural, architectural (finishing) or M&E works.

• Solid organizational skills including attention to detail and multi-tasking skills.

• Excellent written and verbal communication skills.

• Excellent team player with ability to meet tight deadlines.

Job Description

You will be a key member of our service delivery team, playing an important role in providing HR and payroll outsourcing services to our clients, mainly large scale MNCs. You are responsible for coordinating internal resources and client for seamless execution of services, ensure service are delivered on-time and within scope. You will ensure compliance to SOPs, regulatory updates and liaise with local statutory authority regards to local pension, insurance, tax and etc. Most importantly, you will be work closely with our clients in delivering our services in a timely manner to enable our clients to run their payroll operations in an efficient way.

You will be trained on the functionalities of our award winning solution and partnering our application consultants, in gathering requirements, performing user testing and conducting train-the-trainers session.

You need to have a passion in client service and set your sight in delivering a solution that constantly exceed the clients’ expectation. You should enjoy continual learning and is often excited over new technologies.

• Minimum 5 years of relevant experience in Singapore/Malaysia payroll experience with strong leadership skills.
• Knowledge of HCM or Payroll software with solid hand-on experience in full spectrum of payroll processing.
• Process an analytical and inquisitive mindset.
• Excellent communication skills, written and verbal and ability to liaise effectively with various stakeholders.
• Team attitude and ability to work with a variety of skillsets and autonomously.
• Detail-oriented, organized with solid time-management experience and able to work under time pressure.
• Applicant who has experienced in payroll outsource it would be an advantage

Why joins us:

Humanica is a publicly listed software company headquartered out of Bangkok, Thailand and trusted business solutions provider since 2003. We have over 1000 employees working across Asia in our regional offices in Singapore, Jakarta, Kuala Lumpur, Penang and Ho Chi Minh. Humanica celebrates its 20th year of excellence in providing HR software and Payroll outsourcing solutions and is the leading HR solutions provider in Southeast Asia, serving thousands of customers and over two million employees.

Humanica is also developing our award winning solution for other countries in Asia in collaboration with our network of partners. We believe in combining our technology with our deep industry knowledge and experience to provide the change agent to accelerate business growth for our clients.

We offer an attractive and unique opportunity to be part of an exceptional team, sharing our fast-growing success stories in the HCM industry. For the very beginning, we have valued excellence, integrity, teamwork and openness above all else.

At Humanica, it is all about being agile and responsiveness to our clients while continuing to innovate through our technology. We firmly believe that our success comes from the strength of our people, our number one winning strategy. We encourage equal opportunity and diversity in our multinational workplace. We will be happy to speak with you if you have what it takes or inspire to be one, please reach out to us.

ByteDance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.

To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.

Join us.

Join the Innovative BytePlus Team

As part of BytePlus, you'll help enterprise customers build what's next for their business. Leveraging Bytedance's cutting-edge technologies, we are devoted to developing innovative products and solutions to shape the future. We help our clients to focus on what truly matters. Centering on innovation and excellence, we create gamechanging solutions that help businesses to unleash their potential. You can help us to achieve our mission.

Responsibilities

- Responsible for insight and analysis into enterprise communication-related products and solutions, provide clients with competitive solutions based on product status, and facilitate and track customer integration, go-live, and after-sales;

- Have in-depth thinking on the development of communication products, able to propose product innovation plans in line with customer needs and market trends, and enhance business competitiveness

- Have a clear understanding and strong sensitivity of SMS, WhatsApp, RCS and other business resources, drive resource optimization to meet customer requirements

Who You Are

- Bachelor degree or above, at least 1 year of enterprise communication technology service experience;

- Understand the business form and product logic of the communications industry, and have been engaged in related technical services;

- Strong communication skills, with the ability to work systematically with surrounding teams and cross-departmental teams, and be able to break through innovation and seek collaborative resources;

- Ability to adapt to a high-intensity working environment and working through challenging tasks

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job Responsibilities

• Perform, maintain and balance daily / monthly bank reconciliation of various banks
• Prepare daily cash flow, in both SGD and foreign currencies
• Maintain banking relationships and liaise for term deposit / short-term loans
• Book-keeping in daily / weekly / monthly transaction entries and assist in month-end closing process
• GL on accounts receivable and payables
• Preparation of various schedules for timely month end closing of accounts in compliance with FRS,SFR,SGXand MAS rules and regulations
• Preparations of reports for further analysis
• Any other ad-hoc accounting task

Requirements

• Candidate must possess at least a Diploma / Degree preferably in Business Studies / Accountancy or equivalent
• Strong Microsoft Office Skills
• Experience in futures / stock / leveraged FX broking industry is advantageous
• Meticulous, positive attitude, team player yet able to work independently
• Ability to work well within tight deadlines in a fast-paced environment
• At least 3-5 years of relevant experience

Key Responsibilities:

Financial Matters:

• Conclude and maintain loan agreements, ensuring compliance with terms and conditions.
• Coordinate Japan Operating Leases for new and Purchase Option vessels, handling negotiations and related financial aspects.
• Manage cash flow and enhance liquidity, optimizing financial resources.
• Liaise with financers and maintain strong relationships with financial institutions.

Merger & Acquisition Matters:

• Oversee and coordinate post-merger integration processes.
• Lead the integration of accounting systems across merged entities, ensuring seamless transition.
• Establish standardized accounting policies and procedures, reinforcing governance and regulatory compliance.

Daily Jobs and Others:

• Oversee AP, AR and GL.
• Manage the finance committee, providing guidance on financial matters and ensuring proper governance.
• Perform other related duties as required, ensuring smooth financial operations.

Qualifications:

• Bachelor's degree in accounting, finance, or a related professional field.
• A minimum of 10 years of professional experience is required, with a preference for candidates who have worked in Shipping industry.
• Proficient in Japanese with JLPT Level N1 certification, to liaise with Japanese financier.
• Extensive experience in finance and accounting management, particularly in areas such as loan agreements, cash management, and mergers and acquisitions.
• Profound knowledge of accounting principles, standards, and regulatory requirements.
• Familiar with accounting software systems ie. Oracle, as well as advanced proficiency in Excel.
• Exceptional analytical, problem-solving, and decision-making skills.

Description:

Account management is essential to Flowdesk’s growth. As a Front-Office Account Manager, you are the preferred point of contact between our clients and our trading desk. As part of the Sales team, you are the guarantor of our clients’ trust and the gatekeeper of their needs.

The junior Front-Office Account Manager will work hand in hand with the Head of Sales APAC.

Your main responsibilities would be:

• Provide account management to our existing clients and liaise with the trading desk to address their needs
• Ensure the fluidity of trading operations by liaising with clients to address their demands (e.g.: brokerage requests, rebalancing requests, ...)
• Overall support to the global sales team (including the Singapore desk) to ensure global client coverage
• Close collaboration with the rest of the teams (BD & sales, trading, devs, legal, compliance, ...) to provide the highest level of service to our clients
• Participate in regular client coverage calls and pitch additional solutions from our all-in-one platform
• Support data and reporting requests

Requirements:

• 1 to 2 years in operations in financial services or in a client facing seat (account management, relationship management), or in cryptocurrency markets
• Genuine interest for cryptocurrency markets
• Team player but autonomous, curious and eager to learn
• Ability to communicate internally and externally, work under pressure, organise and prioritise tasks
• Strong written and verbal skills, fluent in English is mandatory
• Strong people skills and ability to multitask

Benefits:

Company:
Zevero is a carbon management solutions company committed to sustainability. Our mission is to make a zero-emission world possible by building tools that businesses need to reduce their emissions.

Job Description:
Are you passionate about driving positive environmental impact through technology? We are seeking a dynamic Business Development Representative / Manager to drive sales efforts in Singapore and Southeast Asia. In this role, you will play a key part in expanding our market presence and fostering strategic partnerships.

Key Responsibilities:

● Develop and execute sales strategies to achieve revenue targets and expand market share in the region.

● Identify and engage potential clients across various industries, promoting our carbon management software and Life Cycle Assessment (LCA) solutions.

● Cultivate strong relationships with key stakeholders and decision-makers to understand their sustainability needs and offer tailored solutions.

● Collaborate with the marketing team to develop campaigns and initiatives that enhance brand visibility and generate leads.

● Represent the company at industry events and conferences, positioning us as a thought leader in carbon management.

Requirements:

● 3-5 years experience selling software solutions or technology-driven services to enterprise clients, preferably within the sustainability, Fast Moving Consumer Goods (FMCG), or food industry sectors.

● Strong interest in carbon management, sustainability practices, and related technologies.

● Excellent communication, negotiation, and presentation skills.

● Self-motivated with a results-oriented mindset and a passion for sustainability.

● Knowledge of regional languages and dialects would be a bonus.

● Only Singaporeans and Singapore Permanent Residents need apply.

Qualifications:

● Bachelor's degree in any relevant field

Benefits:

● Competitive salary with performance-based incentives.

● Professional development opportunities and career growth prospects.

● Global business experience through collaboration with teams based in Europe and Japan.

● Collaborative and inclusive work environment committed to sustainability.

● Exciting working environment at early-stage startup.

Global financial services leader is seeking a driven and strategic Senior IT Category Manager to join their growing team. In this pivotal role, you'll play a key part in shaping their IT procurement strategy, ensuring we secure the best value for our technology investments.

The incumbent will provide procurement expertise, support and leadership of end-to-end IT procurement support to business stakeholders across. Duties includes:

• Lead the development and execution of strategic sourcing plans for IT category.
• To develop, maintain and influence relationships with business stakeholders and vendors across offices and business units.
• Identify opportunities for spend optimization and risk mitigation through detailed spend analysis
• Manage supplier relationships, fostering strong communication and collaboration to ensure successful project execution.
• Develop and implement category management best practices, optimizing procurement processes for efficiency and effectiveness.
• Partner with internal stakeholders across IT and the business to understand requirements and develop solutions that meet needs.

The ideal candidate is someone who has:

• Proven experience of at least 8 years in IT procurement or category management
• Strong understanding of IT sourcing methodologies, contract negotiation techniques, and cost optimization strategies.
• Excellent communication and stakeholder management particular senior managements across APAC and beyond.

What they offer:

• The opportunity to make a significant impact on a global financial services leader.
• A collaborative and supportive work environment that fosters innovation and professional growth.
• Competitive salary and benefits package.

If you're keen on pursuing this exciting opportunity, please send a copy of your CV (word document) to [email protected]

EA Reg Number: R1987830

EA License Number: 07C3924

Company Registration No: 200609504D

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

AWS is looking for an experienced, Telco sales leader who is looking for an opportunity to drive digital transformation for key Telco / Communication Service Providers customers in ASEAN.

Responsibilities

• Build trusted relationships with the C-suite and key decision makers; understand the customer’s business and technology challenges; dive deep and understand stated, unstated needs, issues;
• Working backwards from the customer, build and articulate a holistic, compelling, clear vision, strategy and practical execution plan for transformation – addressing business value, technology challenges but also increasing innovation and agility, addressing skills and org challenges.;
• Drive a Challenger Sale - challenge the status quo, inspire customer to a bolder vision and increase the velocity of shift to digital; Address short, mid and long-term time horizons; Work with Telco customer, AWS leadership and all key stakeholders to create buy-in and joint ownership of transformation strategy and execution plan;
• Provide leadership to pull together and orchestrate all AWS resources (Sales teams, executives, Solution Architects, Business Development, Marketing, Partners, Support, Service teams) to support customer success in digital transformation.
• Ownership of Sell-to, Sell-through/Sell-With sales revenue targets - Translate the strategy to AWS account and sales plans to drive revenue growth for both Sell-to and Sell-through business; Develop and close new needle moving sales opportunities by bringing the best of AWS technology and services to deliver customer outcomes.
• Build a strategic eco-system of AWS consulting, integration and delivery and ISV partners to support the delivery of customer’s digital transformation outcomes, increase satisfaction, and build a sustainable platform for sales growth.
• Develop CXO level advocacy - Ensure customer actually realizes the business value from transformation and agrees to be a customer reference

About The Team

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

5+ years of strategic sales experience for large Enterprise/Telco Customers.
- Demonstrated ability to build trust, engage at C-Suite levels.
- Demonstrated ability and track record of driving sales growth, in complex, fast paced environment by think big and having a ‘challenger mindset’.
- Ability to think strategically but also dive deep into details and drive execution.
- Experience in leading sales, cross-functional teams (direct reporting and virtual)

Preferred Qualifications

• Sales experience and deep knowledge of local Telco customers.
• Prior experience in driving large scale Digital transformation.
• A strong understanding of Public cloud value proposed
• Strong consulting mindset/background.

Responsibilities

• Control, manage and oversee claims and customer services delivery for products distributed and serviced in the SAP region ensuring all contracted service levels and KPI’s are met
• Manage all Governance Meetings with the Service Partner
• Ensure that there are no data breaches and that all agreed processes are met by the Service Partner
• Manage all complaints received from any stakeholder, ensure that they are resolved and reported with full service recovery in place
• Update Brokers and Agents on any enquiries received regarding claims
• Carry out regular reviews of all pending claims cases and ensure process improvements are put in place
• Ensure that the Service Partner is fully aware, and have embedded, any changes in guidelines, product changes and process updates
• Support and where necessary, manage Agent and Broker meetings
• Act as the key point in the SAP region for all new product launches, projects and on-boarding of new customer groups
• Provide training to the Service Partner for customer service skills, claims adjudication protocols and product knowledge including validation testing and service skills
• Adjudicate claims and provide guidance on claims assessment to the Service Partner
• Deliver performance reports as required by the business
• Carry out claims analysis in order to present key statistics and information to the key stakeholders
• Ensure claims referred to Global Claims Control (GCC) are managed within 24 hours of receipt; provide approval and decline decisions in accordance with policy wording; provide additional guidance where more information is required
• Work closely with the Service Partner to assist in delivering customer service standards in line with their contractual obligations
• Oversight and management of the adherence to customer service protocols whether by voice or in writing to the customer and/or agent in line with agreed processes
• Relationship management – building a strong relationship with the key staff within the Service Partner
• KPI Reporting for the month delivered by the 10th day of the month following
• Excellent service delivery from the Service Partner – meeting all the agreed SLA’s
• Demonstrating the ability to handle commercial decisions as needed to respond to customer issues

Requirements

• Account servicing in insurance sector is a must
• Strong customer service skills
• Confidence in decision making
• Ability to work on own initiative
• Positive work ethic

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R1653100 (Goh Jia Zhen Crystal)

A Japanese retail company based in Singapore is currently looking to hire a suitable candidate to join them in the below position.

HR Senior Manager/Human Resource Senior Manager

JOB RESPONSIBILITIES

You will be in charge of full spectrum of the HR function

• Provide support recruiting activities
• Facilitate the implementation and Annual performance review
• Review company policy, benefits
• Manage HR/Admin department
• Any other ad-hoc duties

Requirements

• Around 8 years of HR experience and 3 years management experienc in south east Asia.
• Business level of English is a must as required to communicate internal/external.
• Conversational level of Japanese is good to have to communicate Japan HQ.
• Experience in improving and designing HR evaluation and salary system.
• Strong leadership skills and self-motivation

Others

• Salary: SGD 6-9K (depending on the experience) + AWS + Variable Bonus
• Working hours: Mon-Fri

Interested candidates who wish to apply for the above positions, please click "Apply now"!

We regret to inform applicants that only shortlisted candidates will be notified.

Thank you for your understanding.

JAC Recruitment Pte. Ltd.

EA License Number: 90C3026

EA Personnel: R22109764

Naoko Ishii

About the Role

KrisShop is the omnichannel retail arm of the Singapore Airlines group, where it serves primarily as a redemption platform for KrisFlyer members to earn and burn KrisFlyer miles via a thoughtfully curated selection of products and services.

As Assistant Manager, eCommerce (Australia), you will work closely with the Head, eCommerce (Regional) to develop and operationalize digital marketing campaigns, as well as manage onsite/User Interface matters for the KrisShop Australia platform, to assist the Business Development and Account Management team in driving sales for the Australian market.

As this role will focus primarily on the Australian market, working knowledge of the Australian eCommerce market and consumer consumption habits, demographics and trends is a must. You must also have a strong grasp of eCommerce marketing principles and hands-on experience with using eCommerce systems such as Adobe Commerce/Magento to create and manage onsite campaigns for KrisShop Australia. This role will also be in charge of all onsite/UI matters for KrisShop Australia, to create a seamless and enjoyable redemption/shopping experience for Australian KrisFlyer members.

Responsibilities

· Own day-to-day operations of the Australia ecommerce platform, including content management, site categorization, onsite marketing, promotions and merchandising.

· Work with the Business Units to drive e-commerce sales.

· Based on local consumer behaviour and trends, devise and execute digital marketing campaigns for the KrisShop Australia platform to drive consumer interest and sales, to drive awareness and conversions for new/existing brands, products and vendor-led promotions

· Manage the KrisShop Australia site from a content management, promotions management and UI perspective, including back-end eCommerce cart-rules

· Maintain good understanding of the onsite user journey, incorporating both front-end and personalized platforms needed to optimize use experience.

· Complement digital marketing campaigns with personalization and initiatives to deliver relevant content and product placement.

· Manage e-commerce reporting, including campaign performance, product performance, user behavior, and content. Leverage available analytics and tools to understand user trends and growth opportunities and make content improvements and product recommendations based on these insights.

· Other ad-hoc e-commerce operations duties as required

Qualifications

• Bachelor's degree from a reputable university
• At least 4 years of relevant experience in an eCommerce marketing and campaigns role, with demonstrated knowledge of the Australian eCommerce market
• Good knowledge of digital marketing, eCommerce and website management tools or platforms (e.g. Adobe Commerce/Magento, Google Analytics etc)
• Strong communication & copywriting skills
• Proficient in Microsoft Office suite of applications (especially Microsoft Excel)
• Ability to multi-task and work well under pressure
• Good interpersonal communication skills, with the ability to work independently and as part of a team

About the company

CGS International Securities Pte. Ltd. (CGS International) is an award-winning and market leading integrated financial services provider, ranked among the top securities houses in Asia.

CGS International taps on our wealth of global and ASEAN insights to offer equities trading, leveraged products, wealth management, investment banking, equities research, Shariah-compliant financing, fixed income, currency and commodities, structured products and prime brokerage services in over 15 countries and regions.

Along with its parent organisation China Galaxy Securities, a leading securities house in China, CGS International is trusted by more than 15 million customers globally.

Job Responsibilities

While the following is not exhaustive, the incumbent will be responsible for:

· Coordinate with Project Managers and other IT business units, as well as vendors

· Manage program's budget, work on multiple projects, handle conflict/issues, and track progress

· Maintain strong customer focus while coordinating and collaborating with stakeholders, vendors, and IT resources in the implementation of key projects.

· Manage programs and/or multiple concurrent projects which are not necessarily related or interdependent.

· Use negotiation skills, influence, and creativity to achieve successful outcomes around scope, schedule, costs/budget, issues/risks, and resources.

· Manage the program budget process and coordinate with managers, project managers, and vendors to ensure project resources are applied efficiently and effectively.

· Arbitrate and resolve conflict within the program when necessary. Understand appropriate paths and methods for escalation.

Job Requirements

To thrive and be successful in this role, you must have/be:

· A bachelor's degree in information technology or a related field.

· Success in managing multiple, large IT projects simultaneously

· Knows Jira or similar ALM (Application Lifecycle Management) Tools

· Agile methodology

· Great communication skills and team player; works well with others

· Outstanding attention to detail combined with the ability to see the big picture

· Clear, effective verbal and written communication skills including the ability to actively listen, problem solve, and communicate effectively with both technical and business users

· Broad understanding of IT infrastructure and technology

· Skilled in negotiating and problem-solving with both internal & external stakeholders

About the company

CGS International Securities Pte. Ltd. (CGS International) is an award-winning and market leading integrated financial services provider, ranked among the top securities houses in Asia.

CGS International taps on our wealth of global and ASEAN insights to offer equities trading, leveraged products, wealth management, investment banking, equities research, Shariah-compliant financing, fixed income, currency and commodities, structured products and prime brokerage services in over 15 countries and regions.

Along with its parent organisation China Galaxy Securities, a leading securities house in China, CGS International is trusted by more than 15 million customers globally.

Job Responsibilities

While the following is not exhaustive, the incumbent will be responsible for:

· Coordinate with Project Managers and other IT business units, as well as vendors

· Manage program's budget, work on multiple projects, handle conflict/issues, and track progress

· Maintain strong customer focus while coordinating and collaborating with stakeholders, vendors, and IT resources in the implementation of key projects.

· Manage programs and/or multiple concurrent projects which are not necessarily related or interdependent.

· Use negotiation skills, influence, and creativity to achieve successful outcomes around scope, schedule, costs/budget, issues/risks, and resources.

· Manage the program budget process and coordinate with managers, project managers, and vendors to ensure project resources are applied efficiently and effectively.

· Arbitrate and resolve conflict within the program when necessary. Understand appropriate paths and methods for escalation.

Job Requirements

To thrive and be successful in this role, you must have/be:

· A bachelor's degree in information technology or a related field.

· Success in managing multiple, large IT projects simultaneously

· Knows Jira or similar ALM (Application Lifecycle Management) Tools

· Agile methodology

· Great communication skills and team player; works well with others

· Outstanding attention to detail combined with the ability to see the big picture

· Clear, effective verbal and written communication skills including the ability to actively listen, problem solve, and communicate effectively with both technical and business users

· Broad understanding of IT infrastructure and technology

· Skilled in negotiating and problem-solving with both internal & external stakeholders