About the Client
Our client is a leading Bank
Responsibilities
§ Work with relevant business & technology group/units to comply with the Incident and Problem Management processes and procedures, to facilitate and improve incident recognition,
§ End to end ownership of the Major Incident with the aim to minimize the time to restore the services.
§ Establishing strong command and control of an Incident, establishing clear accountability and precise evaluation of complex issue scenarios.
§ Participation in all incident resolution calls to facilitate incident determination, recovery, and resolution.
§ Timely incident recognition, logging, assignment, and resolution
§ Incident progression co-ordination and monitoring of Incidents and potential areas
§ Escalation of critical and unresolved Incidents to appropriate levels of management
§ Ensure incident data is accurately captured and documented in the incident reporting tool.
§ Participate in the Root cause analysis process.
§ Work in co-operation with other Technology & Operations/Shared Infrastructure Services functions to help maintain an acceptable audit rating.
§ Capture Incident timelines in ticketing tools, Incident Impact and Resolution Duration and the associated KPIs.
Skills/Requirement
§ Bachelor’s degree in business, Computer Science, or related discipline required.
§ ITIL certification is a must.
§ 5-9 years managing complex IT initiatives in a matrix environment or Operational Line Managers experience is preferred.
§ Experience in Application support, Knowledge on EOD Batch processing, Infrastructure (Storage, Network,
§ Unix/Linux etc.), Web/Application/Middleware services, Good to know Payment’s flow.
Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]
We regret to inform that only shortlisted candidates will be contacted.
PERSOLKELLY Singapore Pte Ltd EA License No. 01C4394 EA Reg No: R23118975 (ABDUL RAHMAN ANSARI RAJA)
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