Lufthansa Technik is currently seeking a highly capable candidate for the position of Head of Sales & Account Management AVIATAR APAC for Lufthansa Technik’s customers in the Asia Pacific region based in Singapore. The position falls within the Division Digital Fleet Services of Lufthansa Technik and will be responsible to:

• Leading product sales projects for the Digital Fleet Services (DGF) segment and developing product sales strategies in close coordination with Market Intelligence and the Corporate Sales interface
• Leading, motivating and developing the Product Sales team. Carrying out individual personnel measures, where necessary in coordination with the HR department.
• Proactively initiate, monitor, accompany and, if necessary, manage sales projects and report according to a defined communication concept within the Digital Fleet Services (DGF) segment. Develop a clear understanding of roles between the team and PD management
• Ensure key account management at the interface to customers within the sales region.
• Close coordination and cooperation with the specialist departments and operating sites of the Digital Fleet Services (DGF) segment responsible for production
• Ensure sufficient product, sales and market knowledge of the Product Sales team. Development of a training system for the Product Sales employees
• Check offers and contract contents of complex sales projects and ensure quality for economic and technical plausibility. Ensure the generation of profitable sales revenue from sales projects
• Coordinate and agree targets for the Digital Fleet Services (DGF) segment with Corporate Sales. Agree target agreements with the specialist departments and operating sites responsible for production in the Digital Fleet Services (DGF) segment
• Represent the Digital Fleet Services (DGF) segment at trade fairs, conferences and events and give presentations
• Performing overarching special tasks (e.g. deputizing for the head of department) and managing complex projects

Your Profile

• Completed technical/university studies in industrial engineering or engineering sciences
• At least 5 years of relevant professional experience in product, technical sales and/or customer service
• Very good market/competitive and product knowledge of segment DGF and its circumstances
• Very good business knowledge, knowledge of contract and aviation law
• Good knowledge of production contexts, their processes and their interrelationships
• Extensive experience in customer acquisition and customer service
• Business fluent in English, knowledge of another Asian language or German is an advantage. Clear and direct communication.
• Good IT skills (especially MS Office, databases)
• Very good negotiating skills, assertiveness and persuasiveness
• Very high level of service and customer orientation with high resilience
• Confident and skillful appearance
• Strong ability to lead, guide and motivate employees
• Strong conceptual and very good analytical skills
• Strong initiative, decisiveness and a high sense of responsibility
• Willingness to work at home and abroad, willingness to travel frequently.
• Psychological assessment if necessary

If this is you, please send us your detailed resume, including your current and expected remuneration. We regret only shortlisted candidates will be notified.

Your Area of Work

Deutsche Börse Group is far more than a pure marketplace organizer for the trading in shares. It is a trans- action services provider covering the full value chain of trading, clearing, settlement and market data. Our success is based on our highly integrated and automated IT systems. Therefore, Information Technology is the core of Deutsche Börse. With advanced technology, it grants companies and investors access to global capital markets. Information Technology designs, builds and operates the technological infrastructure of Deutsche Börse and 16 other exchanges around the world. More than 1,000 IT employees implement the segments’ strategies through technological applications, thereby ensuring the competitiveness of the entire Group.

The Technical Key Account Management function is the single point of contact for Deutsche Börse customers with regard to technical consulting and support. As a Technical Key Account Manager, you will act as an interface to all customers receiving Deutsche Börse´s technical services. Your activities are enriched by a variety of tasks that are geared towards different Deutsche Börse departments and projects. As an integral part of daily operations, you will work closely together with our multinational teams located in Eschborn, Prague, Chicago and Luxembourg.

Your Responsibilities

• Build and maintain strong interpersonal relationships with our customer base in Asia Pacific as a Technical Key Account Manager
• Provide technical consultation based on detailed knowledge of our customers’ technical and organizational set-up and business needs
• Coordinate changes of customer connectivity to Deutsche Börse’s platforms, including potential improvements to customers’ current technical infrastructure
• Coordinate release changes and support release management with internal and external parties
• Support Deutsche Börse customers by answering queries via phone and email, including call logging, ticket creation and escalation
• Offer additional support to Eurex Trading Operations during Asia time zone for market operations

Your Profile

• Bachelor or Master degree in Economics, Information Technology, natural sciences or engineering
• Strong organizational and communication skills, team skills, team oriented philosophy, willingness to learn permanently and problem solving skills
• Ability to prioritize and handle multiple assignments at any given time while maintaining commitment to deadlines
• Sound analytical skills as well as good understanding and anticipation of customers’ technical requirements and needs
• Work pro-actively, independently, goal-oriented and demonstrate initiative
• Written and spoken German language is a business requirement
• The following IT-skills will be considered as an advantage:

- Profound knowledge about Client-Server Architectures

- Good understanding of Network protocols (e.g. TCP/IP; Multicast)

- Strong proficiency in Microsoft Office applications and SAP CRM4/7

- Experience within Exchange’s Trading and Clearing IT

- Exchange-specific HF interfaces and GUI-Solutions

Profile description

We are looking for Vessel Manager for a position based in Singapore.

Job Responsibilities:

• As a Vessel Manager, you will assume full responsibility for the safe operation of a fleet of bulk carrier and Gas vessels assigned to you.
• Besides day-to-day close monitoring of vessels, you will be required to supervise drydockings and repairs, carry out vessel inspections, conduct technical investigations, ensure certification and documentation of vessels under your charge are up to date and meet international safety standards.
• To monitor and control spare parts supply to the vessels. You will judiciously manage budgets allocated to vessels and produce regular reports.
• You will attend vessels at port and/or short sailing on scheduled visits and prepare vessel inspection reports. You need to drive safe work culture and inspire the shipboard team.
• To objectively analyze and report on performance of shipboard personnel.
• Coordinate with Operations, QHSE and Fleet Personnel department in smooth & efficient operation of assigned vessels.
• Any other assignments as needed.

Requirements:

• Chief Engineer's Certificate of Competency and more than 3 years of shore experience in Technical management.
• Experience on Bulk and Gas Carriers is desirable.
• You should have a strong focus on cargo handling equipment & knowledge of cargo gear maintenance requirement.
• Good leadership qualities & strong commitment to safety/compliance procedures are essentially needed in our organization.
• You should be professionally sound, highly motivated and a good team player.
• Good proficiency in English communication required.
• You will be stationed in Singapore and travelling to attend ships.

Job Description:

• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Answer client questions about property facilities/services.
• Generating reports, preparing proposals, coordinating with clients & suppliers.
• Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders, CVGR letters).
• Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.).
• Assist the sales team by managing schedules, filing important documents and communicating relevant information. Arrange and co-ordinate meetings, events and any appointments.
• Record, transcribe and distribute minutes of meetings.
• Meets with clients in the absence of the Director of Sales or Sales Managers; perform hotel site tours with potential clients.
• Print Daily Sales reports for each sales manager and submit to the Director of Sales.
• Print Sales manager productivity reports for each sales manager and submit to the Director of Sales.
• Ensures all documents produced by the Sales Department (i.e. contracts, rooming lists, proposals) are completed accurately and on time.
• Respond to complaints from customers and give after-sales support when requested.
• Ensure the adequacy of sales-related equipment or materials are available at all times.
• Other duties as assigned by the Director or the management.

Job Requirements

• Min GCE 'O' Levels
• Candidate with relevant experience working in a hotel, clerical or sales will be added an advantage.
• Entry level candidates are welcome to apply, training will be provided
• Good computer skills and excellent customer service skills.
• Friendly, customer centric and able to work in a team environment.
• Proficient in the use of Microsoft Office (Word, Excel, PowerPoint)
• Short notice or immediate available will be added an advantage.

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Duty Manager to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.

Duties:

• Responsible for ensuring the smooth, efficient, and profitable operation of the hotel.
• Overseeing key areas within the Front Office such as reception, cashiering, telephone services, reservations, and baggage handling. Supervise junior staff, ensuring they maintain professionalism and contribute to a positive corporate image for guests.
• Ensure prompt, courteous, and efficient service for all guests, addressing any complaints with tact and diplomacy. Assist with guest check-in and check-out processes.
• Handle security-related duties by directing guests to the Security department for incidents, thefts, or offences, and manage issues involving guest misconduct or unauthorized individuals in coordination with security personnel.
• Maintain a cash float aligned with occupancy levels, authorize rate and room changes, handle paid-outs, cash advances, and cheque acceptance following hotel procedures and credit policies.
• Closely monitor room inventory to ensure optimal room usage, maximizing revenue opportunities.

Requirements

• Minimum Diploma in Hotel Management or relevant discipline
• Willingness to work rotating shifts.
• At least 4 years of experience in the hospitality industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Administration Manager job brief

We are looking for an experienced Administration Manager to supervise daily support operations of our company and plan the most efficient administrative procedures. You will lead a team of professionals to complete a range of administrative duties in different departments.

A great administration manager has excellent communication and organizational skills. The ideal candidate will be well-versed in departmental procedures and policies and will be able to actively discover new ways to do the job more efficiently.

The goal is to ensure all support activities are carried on efficiently and effectively to allow the other operations to function properly.

Administration Manager Responsibilities

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes

• Recruit and train personnel and allocate responsibilities and office space

• Assess staff performance and provide coaching and guidance to ensure maximum efficiency

• Ensure the smooth and adequate flow of information within the company to facilitate other business operations

• Manage schedules and deadlines

• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints

• Monitor costs and expenses to assist in budget preparation

• Oversee facilities services, maintenance activities and tradespersons (e.g electricians)

• Organize and supervise other office activities (recycling, renovations, event planning etc.)

• Ensure operations adhere to policies and regulations

• Keep abreast with all organizational changes and business developments

• Perform any other duties assigned by the director.

Administration Manager Requirements and skills

• Proven experience as administration manager

• In-depth understanding of office management procedures and departmental and legal policies

• Familiarity with financial and facilities management principles

• Proficient in MS Office

• An analytical mind with problem-solving skills

• Excellent organizational and multitasking abilities

• A team player with leadership skills

• BSc/BA in business administration or relative field

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Duration: 1 year contract (Extendable/Convertible)

Location: Tampines North

Working hours: Mon - Fri (Office hour) **1-day WFH

Responsibilities

• Drive and achieve category sales, gross profit, income goals and objectives of assigned categories through monitoring trends within the market segments; developing strategies to grow the market share of assigned categories; and to plan strategies to counter competition.
• Develop and implement a good inventory management process so that there is an optimum product mix that focuses on customers’ needs and the process achieves shrinkage reduction objective.
• Develop and implement promotional plans that bring excitement and incremental sales to the stores.
• Develop and implement placement and planogram strategies that improve category turnover and positively influence customer shopping behavior.
• Oversees the implementation of category strategies as well as the development of the private label or house brand products.
• Ability to build strong relationships with business partners and is well-informed of consumer, market and industry trends.
• Works in a dynamic environment were expected to regularly review market and industry trends to drive appeal of merchandise mix to target customers.
• Develop and implement a competitive pricing strategy that delivers value to our customers.
• Establish collaborative retailer / supplier relationships to maximize income/ terms / discounts to improve sales and profitability of category.
• To develop Monthly Category Analysis Report of the assigned categories.
• Manage and evaluate promotion effectiveness to achieve maximum profitability for the categories.

Requirements

• Diploma/Degree
• 4 - 6 years of relevant experience preferably in retail or FMCG sector
• Strong knowledge of current markets & trends
• Excellent presentation and interpersonal skills.
• Energetic, creative, collaborative and highly adaptable.
• Experience in interpreting data (AC Nielsen) and driving value adding insights.
• Good and effective communication and negotiation skills
• Able to promote cross functional effectiveness.
• Decision making oriented & able to quickly react to changing environment.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Our client is global leader in international education services. Due to business needs, they are now recruiting a Regional HR Operations Assistant Manager to be part of their HR Team for ongoing transformation projects. They are located in the Central - easily accessible.

Duties of Regional HR Operations Assistant Manager:

• Lead annual performance, remuneration, and bonus reviews, collaborating with Regional teams and global headquarters.
• Oversee payroll preparation, ensuring accurate, timely employee payments in coordination with Finance.
• Manage employee benefits programs, including insurance, pension plans, and leave entitlements, ensuring up-to-date documentation.
• Ensure accurate, up-to-date employee data for Singapore and SEA countries, conducting regular checks.
• Identify opportunities to digitize HR processes, enhancing efficiency and employee experience.
• Manage visa and work permit processes, ensuring compliance with local regulations and government agency requirements.
• Maintain updated HR policies, procedures, and employee handbooks, providing guidance on local employment laws.
• Handle employee grievances, mediate disputes, and foster compliance with employment regulations.
• Support Regional team in onboarding, system updates, and preparing materials for meetings.
• Collaborate on health and safety initiatives, and lead ad-hoc projects as assigned.

Requirements:

• Degree in related field
• 6 years of relevent experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our Client is in the Environmental Industry. Due to their current expansion plan, they are looking for an Assistant General Manager to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibility

• Collaborate with management to resolve operational issues efficiently.
• Review and approve company processes and policies to ensure compliance and effectiveness.
• Analyze organizational structure and recommend improvements to the Managing Director to enhance efficiency.
• Lead initiatives for change, innovation, and continuous improvement to support business opportunities.
• Implement and oversee yield management strategies to ensure competitiveness and profitability across all divisions.
• Ensure proposals meet company standards, including accurate costing.
• Manage headcount and budgets to boost productivity and ensure effective succession planning.
• Provide leadership by communicating and reinforcing the company’s strategic goals to stakeholders.
• Conduct quarterly departmental reviews to monitor and achieve targets.
• Work closely with Business Development to develop a strong sales strategy aligned with company objectives.
• Build and maintain relationships with key stakeholders by participating in relevant meetings and events.
• Any ad-hoc duty given

Requirement

• Min Degree in any field
• Min 4 years of experience in Start up environment
• Experience with Decision making and managerial

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

Job Scope

• Execute risk management plans for medico-legal cases and clinical complaints.
• Promote good clinical care through specific tasks and projects.
• Manage medico-legal cases, clinical complaints, and the claims process.
• Oversee medical malpractice coverage renewal and administration.
• Lead medico-legal education and communication efforts.
• Serve as Secretariat for the Clinical Care Review Committee (CCRC).
• Handle ad hoc projects.

Requirement

• Min Degree
• Prior experience in Complaints Management Feedback

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Our client is a well-established market leader in the Pharmaceutical industry. They are looking for a Growth Marketing Manager to assist their team for the next phrase of their business. They are located in West – easily accessible.

Key Responsibilities:

• Create and implement targeted marketing and business development strategies for each health brand to increase market share and achieve revenue and profitability goals.
• Manage comprehensive online and offline marketing campaigns to expand B2B and B2C customer bases, boost engagement, and enhance brand recognition.
• Continuously improve marketing and business development processes using data-driven insights. Stay updated on industry trends and digital marketing changes to ensure high ROI.
• Identify and secure partnerships to increase distribution channels and market penetration. Strengthen relationships with key opinion leaders to enhance brand credibility.
• Develop and mentor a high-performing team to execute effective marketing and business development strategies in a creative and strategic environment.

Requirement:

• Degree in Marketing / Business
• Min 5 years of relevant experience with 1 – 2 years leadership experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• Recruitpedia Pte. Ltd.
  EA License No. 19C9682
  EA Reg. No. R22108850 (Chan Mun Mun)

Key Responsibilities:

• Maintain the full set of accounts for the company, including general ledger, accounts payable, and accounts receivable, as the sole accounting professional in the company.
• Responsible for all aspects of the accounting and financial functions of the company.
• Process payroll, employee expense claims, statutory contributions (CPF, IRAS submissions, etc.) and government reimbursements (childcare leave, paternity leave, NSmen makeup pay, etc.)
• Ensure timely submission of GST returns and other regulatory filings, taking full responsibility for compliance.
• Monitor and manage foreign currency exposure.
• Prepare and manage monthly financial statements, management reports, and cash flow forecasts independently.
• Prepare IR8A forms for employees to ensure accurate tax reporting and compliance.
• Conduct bank reconciliations and monitor cash flow to ensure financial stability.
• Liaise with external auditors, tax agents, and other stakeholders during audits and year-end closing.
• Analyse the financial performance of the company and provide recommendations for improvement.
• Review financial procedures, internal controls, and business processes/systems to ensure effective controls are in place.
• Assist with budgeting, forecasting, and variance analysis to support overall financial planning and decision-making.
• Handle any ad hoc accounting and finance tasks as required by management.

Requirements:

• Degree or Diploma in Accounting or Finance
• Minimum 7 to 10 years of relevant experience in accounting
• Must be able to commit part time for long term

Mon to Friday (4 hours a day - can be morning or afternoon)

$3K to $4K

Medical device Organization

Interested candidates, plesae forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

If you don't have experience working in Chinese cuisine, you are not suitable

Requirement:

Great Communication Skills and interaction skills

Work closely with operations and relevant departments to ensure cohesive communication of promotions and restaurant news

Liaise with external parties and coordinate shipments with respective factories/customers/service provider.

.Drive revenue, brand awareness, and customer acquisition and retention.

• Develop and execute marketing campaigns to promote the restaurant’s offerings, seasonal events, and new menu launches.

• Assist in creating and distributing marketing materials, including flyers, posters, and online advertisements.

• Identify trends in the F&B industry and incorporate innovative ideas into marketing strategies.

• Build relationships with local influencers, bloggers, and media outlets to enhance restaurant exposure.

• Manage the restaurant’s customer database and execute email marketing campaigns.

• Stay updated with competitors and industry changes to maintain a competitive edge.

Requirements:

Proven experience in marketing, must be within the F&B industry.

• Strong knowledge of social media platforms and digital marketing tools.

• Excellent written and verbal communication skills. Able to communicate & create chinese content.

• Creative mindset with an eye for design and attention to detail.

• Ability to work independently and as part of a team in a fast-paced environment.

• Strong organizational and project management skills.

JOB SUMMARY

This role could be based in Singapore, Hong Kong and India. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.

Leading the Credit Centre of Excellence with end-to-end responsibility of Credit processes executed within the Business and Coverage Operations unit. In particular, the role holder will be the:

• Global Process Owner: GPO for overseeing all aspects of process and governance for the Level 1 process within Client Coverage Process Universe including Credit Origination & Renewal, Credit Allied Risks, Credit Monitoring and Credit Fulfilment processes ensuring ongoing compliance to both internal policies and external regulations. This includes a wide coverage across multiple Principal Risk Types including Credit Risk, Fraud Risk, Climate Risk, Reputational & Sustainability Risk, Compliance Risk and its delivery through the frontend and post approval credit processes.
• The role holder is expected to oversee and drive significant improvement in frontline operational and risk culture and standards of excellence and embed appropriate mechanism to augment existing controls through a proactive review approach to identify indicators of process risk, enabling early action and minimise potential losses. The role holder must lead the ideation on process simplification opportunities as well as associated Transformation and supervise the subsequent implementation of approved initiatives from a process implementation standpoint.
• Global Head, Client Risk Review Team: The role holder is also in charge of the global Client Risk Review Team (CRRT), a specialised team within the frontline, engaged in facilitating and conducting in depth end to end risk review of Corporate and Institutional Banking (CIB) client relationships, structures and transactions; in accordance with consistent standards, controls and levels of conduct & valued behaviours.
• Credit and Client Risk Hub CoE: In partnership with Client Coverage Business Management, oversight the execution of the strategic build-out of a client risk assessment centre of excellence/hub model as well as the integration of the Climate Risk Analyst Hub team. Lead and manage the Credit Analyst and ESG Risk Analyst teams based in GBS locations through respective leads to support onshore CAs in foundational or credit-allied risk areas, providing them with greater capacity and flexibility to:
• concentrate on key risk issues and escalation;
• support RMs in driving revenue; and
• accommodate unexpected peaks in workflow demand.
• The hub expansion is part of the Banks FFG initiative and will continue until mid-2027, with a progressive transition of credit process activities.

RESPONSIBILITIES

Strategy

• In line with CC Business Plan deliverables and QPR prioritisation, ensure that elevated risk treatment plans are in place and executed as per the committed timelines in order to mitigate elevated risks emanating from risk processes within their preview.
• Responsible for the design and end-to-end implementation of strategic solutions to ensure continuous compliance with enhanced internal policies and increasing requirements in the ever-changing regulatory landscape with special focus on emerging and heightened risk such as Fraud Risk, Climate Risk, Greenwashing Risk.
• Advocate a culture of frontline risk ownership within Client Coverage and the COO organisation.

Business

• Deep understanding and awareness of the wider business, economic and market environment in which the Group operates including advising on material emerging and horizon risks within the Business
• Lead and support the implementation of strategic initiatives aimed at enhancing the Bank's credit transformation agenda working closely with the CPOs and the Hives.
• Develop awareness of business changes, predict challenges and identify opportunities to optimise people & processes and add value to client & frontline.
• Demonstrating client centricity by putting colleagues at the heart of our decision making and continuously seek to understand, deliver and improve our client and colleague experience.
• Leading on and advocating transformation change and continuous process improvements to drive the value from our strategic investments, maximise returns and deliver the Groups’ Return on Tangible Equity (RoTE)
• Support the CA Hub expansion to drive efficiency and business excellence

Processes

• Delegated accountability for end to end management of ALL Level 1 processes within the CC PU covering Credit Origination, Credit Renewal, Credit Allied, Credit Monitoring, Credit Documentation, Credit Reporting and Credit Limits Management and Credit Diligence process Governance including streamlining existing processes and rolling out new processes
• Provide subject matter expertise to deliver potential solutions to mitigate risks in this domain to broader CC COE stakeholders
• Embed new policy and processes into BAU after effectively engaging the network
• Drive globally consistent standards of execution of all applicable CIB policy and procedures and ensure relevant regional/country representation.
• Manage end to end updates and improvements for key processes based on data and information from multiple sources
• Drive process simplification and automation agenda as it relates to the multiple PRTs by leverage data and analytics
• Design and refine new and existing processes in line with the changing risk environment, regulatory landscape and Business agenda
• Support CRC execution teams and CA Team Heads (including CA Hub team) in process efficiency, rationalisation and capacity augmentation initiatives
• Responsible for engaging with third line to resolve any group specific issues and actions for impacted processes
• ​​​​​​Responsible for ensuring timely resolution of all front office queries that arise in the associated Credit and related processes within their management
• Responsible for coordinating with stakeholders (CAs, Client Management, CPOs, R&C, Business Heads etc) across the region and countries, and to increase transparency and share key developments, learnings and best practices
• Ensure monitoring of relevant CST/KCI exception trend and work with countries with actionable to improve operational effectiveness in their processes and controls. Provide guidance to the QC teams (in GBS and countries) to enhance their understandings and enable them to apply consistent approach to the checks, especially the qualitative/subjective ones
• Proactively escalating significant risks and issues to the Process Universe Owners, relevant RFOs or Policy Owners
• Build strong relationships with 2LOD across the Risk Types and support in the management of the Bank’s Risk profile.

People & Talent

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from the broader team as a senior staff and CoE MT member.
• Collaborate with key stakeholders, product partners, Risk and controls heads and product owners and apply influence to drive decisions to meet strategic objectives.
• Ensure the provision of ongoing training and development of team members/matrix reportees are suitably skilled and qualified for their roles.
• Provide inputs to job descriptions and objectives for matrix reportee, supervise task assigned to them and provide feedback in line with their performance against those objectives.
• Role modelling and building a culture of good conduct through embedding the Group’s Valued Behaviours
• Ensure that the team is ably equipped with the best in class MIS, risk management tools, and other data analytics required in support of execution of its responsibilities
• Nurture collaborative work across skill sets within the team to enable effective stringing together of seemingly unconnected information to draw well-reasoned review conclusions

Risk Management

• SPOC for all Credit, Fraud, Climate, Reputational & Sustainability Risk relevant Policy/Standards implementation within CC COE
• Ensure execution of the multi-year treatment plan(TP) across CC and drive the initiatives for sustainable risk management beyond completion of TP and targeted risk reductions
• Provide regular updates to Governance Committees such as CC and Credit NFRC, CIBNFRC, CIBMT, Risk MT (and other relevant committees/forums as necessary) on the progress of all risk related initiatives within CC
• Collaborate with Chief Product Owners to lead the next phase of design of delivery of Credit Transformation
• Partner with Product Partners such as TB, FM, Lending to smoothen the Operating Model with CC and execution through existing Credit processes
• Partner with Head CRRT to operationalise the TOM for the CRRT team in so far as it relates to and impact Client Coverage stakeholders.
• Partner with Heads of CCR Hub to operationalise the TOM for the CCR Hub CoE team in so far as it relates to and impact Client Coverage stakeholders.
• Own, coordinate and execute (where necessary) continuous learning and training to the frontline team to improve their awareness and understanding of policy & process risks and controls and the related governance/management of processes to achieve operational effectiveness
• Develop and implement roadmap of future enhancements to the control framework, in collaboration with 2LOD and Product partners.
• Provide subject matter expertise to RCRs/Boundary events from a risk perspective
• Work with GIA and other internal stakeholders to implement necessary actions under Management Action Plan (MAP) and ensure full closure of audit issues raised at a Group level
• Own and ensure delivery of actions arising from PRA Dear CEO Letters and specific reviews relating to the owned processes

Governance

• Responsible for assessing the effectiveness of the control framework to mitigate keys risk within the managed processes and initiating corrective treatment plan where required.
• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Regulator representative for risk matters at key non financial Risk committees, project working groups and forums
• Responsible for oversight centrally of GBS performed assurance checks (CSTs/KCIs) to ensure standardisation & consistency including continuous training and guidance to the team.
• Senior escalation point for stakeholders on client risk related issues
• Represent the CC COO function as required in the relevant Group risk forums such as CIB NFRC on specific matters such as Fraud Risk mitigation, Climate Risk Integration

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Role modelling and building a culture of good conduct through embedding the Group’s Valued Behaviours
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the CLDM Credit team to achieve the outcomes set out in the Bank’s Conduct Principles:
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• CIBMT members
• Frontline Client Coverage Staff – RM/CA/ARM
• Credit Policy team
• CFCC Advisory/Group Fraud Risk Management
• Enterprise Risk Management/ESGR/Greenwashing Risk
• Group Operational Risk team
• CSO Team
• Treasury Risk
• Product, Sales and Risk management teams across Trade, FM
• CIB COO teams
• Client Management Regional Heads
• GBS Operations Teams
• CC Business Development Team
• Group Internal Audit

Our Ideal Candidate

• 15+ years of experience in Credit Risk and related Risk areas with a leading commercial bank, preferably with international exposure
• Bachelor’s/Master’s degree in Business/Finance/Accounting and/or professional certifications (e.g., CFA, CFE, CPA, FRM) preferred
• Proven and relevant experience preferably Credit risk management as a frontline or 2nd / 3rd line partner, ideally in one or more of areas such as Credit Analyst, Credit Officer, Operational Risk or Credit Risk related audit/assurance. Relevant experience in relationship management will be a plus including a broad understanding of the CIB Business segments and activities
• Thorough understanding of Banking business processes & products, risks, threats and internal controls particularly in relation to Credit origination processes
• Familiarity with relevant parts of the CIB organisation and good connectivity with Risk Framework Owners and other stakeholders with client level information that may be used as input in review activity
• Thought leadership and proven ability to work across a global team and effectively collaborate with a wide range of stakeholders
• Strong analytical and program management skills with proven ability to collect and analyse data, establish facts, and make recommendations in written and oral form
• Successfully handle challenging roles requiring collaboration and stakeholder management
• Work with all levels of management and staff, successfully manage and engage multiple stakeholders, negotiate effectively in situations involving conflicting interests and positively influence key decision makers on critical issues. Proven people leader with experience managing other team leaders / senior individuals.
• Liaise and coordinate on an ongoing with various parts of the Bank, including senior business and risk stakeholders
• Proactive and positive with the ability to make good/sound decisions and use independent judgement
• Ability to influence and align action plans with senior business stakeholders
• Maintain control, direction and motivation in an ever-changing business environment
• Coach/mentor individuals of varying seniority
• Excellent oral & written communication and presentation skills

Role Specific Technical Competencies

• Client Coverage processes and controls
• Client Coverage Products (TB, FM, Lending)
• Risk Management – Credit Risk
• Risk Management – Fraud Risk
• Risk Management – Operational Risk
• Risk Management – Reputational & Sustainability Risk
• Risk Management – Climate Risk
• Risk Management – Traded Credit Risk
• Risk Management – Compliance Risk
• Analytical Skills
• Stakeholder Management
• Written and Communication Skills
• Program/Project Management
• Business Governance

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Identifying customer needs and overseeing service delivery within the business context. Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently. Managing finances and budgets. The role of a service delivery manager is entirely customer-facing. Duties of a service delivery manager typically involve overseeing a range of functions to facilitate the delivery of superior services to the end-users.

• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews & follow ITSM
• Providing accurate and regular reports to the management on performance of the service delivery
• Analysing third-party as well as internal processes, and creating strategies for service delivery optimization
• Building and managing a team of maintenance service engineers and technicians technical competency to match the expectation of the customers
• Planning and managing the maintenance service engineers and technicians that will attend to fault calls within the SLA and manage outsource preventive maintenance of our various sites
• Managing maintenance spares and lead time of spare parts are also critical to meet the service recovery time and cost
• Building good relationship with our customers are paramount importance and you need to be clear of our contractual obligations, contracts validity and contracts renewal with all of our customers
• Meeting and exceeding Financial KPI for the service team

Requirements

• Degree in Electrical/Electronics engineering or computer engineering
• At least 5 years working experience in Communication systems or Integrated security systems (eg: CCTV, ACS, PA, SCADA, PLC, Radio commn, "Communication systems")
• Have Strong Leadership qualities to lead the team
• Have good interpersonal skills to deal with customers
• Highly Self-motivated and responsible individuals
• Have good electronics/electrical/security system knowledge
• Have good vendor and supplier management

RESPONSIBILITIES:

• Supporting the channel strategy within Singapore by identifying and developing new partners, whilst building on existing relationships.
• Maintain responsibility for profitable growth within the partner portfolio, develop partner sales and grow revenue.
• Present and create awareness of the organisation’s products portfolio.
• Explore opportunities for greater penetration into other parts of a client's business and group of companies and or subsidiaries.

REQUIREMENTS:

• Capacity to engage and forge strong partner relationship.
• Experience in IT Channel management or Account management will be preferred.
• Preferably with at least 2 years of relevant experience.
• A good sales track record of Cybersecurity will be an advantage.
• Prior experience working in distributor environment preferred.
• Strong leadership, team building and logical thinking.
• Excellent interpersonal and communication skills.
• Independent and motivated.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Vivian Chung Fhui Tiin

EA Personnel Reg No: R22106436

Responsibilities:

• Product Development: Lead the entire product lifecycle, from idea generation to launch, ensuring our products are competitive and exceed market standards.
• Market Insight & Innovation: Gain a thorough understanding of the needs of Requesting Licensees (RLs) and End Users (EUs), identifying gaps and developing innovative solutions that differentiate us in the market.
• Cross-Functional Leadership: Work collaboratively with various teams, including Business Development, Regulatory, Planning, Operations, IT, and Finance, to ensure smooth product delivery and support.
• Regulatory Engagement: Providing insights to navigate ongoing and immediate regulatory issues that necessitate changes to products and processes.
• Performance Monitoring & Optimization: Track product performance and revenue, implementing corrective action plans as needed. Continuously improve features, pricing, and business processes to maintain a competitive advantage.
• Customer-Centric Customization: Interact directly with customers to understand their specific needs, offering customized solutions that enhance customer satisfaction and loyalty.
• Compliance & Quality Assurance: Ensure that all products and processes adhere to relevant regulatory standards.

Requirements:

• Degree in Business, Engineering, IT, or related disciplines.
• At least 3-5 years of working experience in Product Management within a Telco/IT environment (those with more than 5 years of experience will be considered for Senior Product Manager position).
• Proven experience in financial and business case modelling.
• Excellent interpersonal and communication skills, with a knack for influencing and driving change.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities

1. Recruitment, Selection & Onboarding

• Support Business Units in planning their talent pipeline requirements to achieve business strategy
• Conduct searches for candidates using traditional and creative sourcing methods
• Conduct end-to-end recruitment activities including interview, selection, offer and acceptance for Executive and above positions
• Conduct onboarding programmes to ensure all new hires are effectively inducted
• Assist to review the current onboarding programme effectiveness

2. Planning & Reporting

• Assist to review manpower planning and budgeting
• Review, formulate and implement relevant policies and procedures as well as systems in accordance with company’s development and legislations
• Review employee handbook to ensure all policies and procedures are comprehensively covered
• Oversee regular HR reporting and analysis for statutory submission and management review

3. Compensation & Benefits

• Conduct benchmarking exercise for salary competitiveness
• Assist to review incentives, recognition, benefits and awards to drive high performance and to retain key talents
• Propose and compute annual salary increment, merit and performance bonus that is aligned to a pay for performance culture
• Oversee a team of Executives and Assistants to handle monthly payroll and statutory contributions

4. Performance Management

• Assist to review the effectiveness of current form and procedures to achieve equitable and transparent performance evaluation that encourages open performance discussions
• Assist to formulate and develop performance criteria to drive company’s competencies and capabilities

Requirements

• A Diploma / Degree educational qualifications
• At least 5 years of relevant working experience
• Strong written and verbal communication skills, with ability to interact with staff at all levels
• Good working knowledge of MS office
• Proactive, meticulous, organized and hands-on
• Resourceful and has good negotiation skills
• Work independently and be a good team player with excellent customer service standards
• Able to multi-task and have sense of urgency to deliver results timely
• Able to commence immediate

Supports the Aftersales Manager / Service Manager with administrative

activities and paperwork

· Prepare documents for approval

· Monitor leave application for approval

· Monitor over time submission for approval

§ Assists with all subcontractors PO / sublets

§ Conducts follow up according to subcontractors’ last activity

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Guidelines & Protocols

• Develop, implement, and ensure compliance with the bank's policies and procedures related to procurement, record retention, premises security, vendor management, and outsourcing.
• Facilitate effective coordination between departments to improve operational services for both external and internal stakeholders.
• Collaborate with the HQ for country-specific Management Information Systems (MIS), ensuring timely data collection and submission of reports.

Facility Maintenance

• Serve as the main coordinator for the bank's maintenance activities, delivering timely solutions to create an optimal office environment for staff. Includes daily office upkeep and other general administration tasks.

Additional Responsibilities

• Oversee office management duties, including company vehicle usage and expense claims, fire drills, and pantry management.
• Provide backup support to the HR department and management office as needed.

This role is a 12-month contract with possibility of renewal.

• MNC
• Industry Leader
• Permanent Position
• Knowledge in ISO 22000 / FSSC22000, or any other GFSI recognized certification
• Knowledge in ready-to-eat, cooked chilled / freeze production food safety requirements

Our client, a leading quality food provider and wholesaler, is looking for suitable talents to join their growing business as QA Manager.

RESPONSIBILITIES:

• Be the main person in charge in maintaining the Management System (FSMS and HSE).
• Manage and report actions for products under quality on-hold or other issues to the Management including major issues which could affect business performance.
• Lead and ensure the QA team perform their roles and responsibilities as defined in their job description.
• Ensure all products received, stored, process, packed and distributed in compliance with SOPs
• Key contact person for operational staff, customers and suppliers on Quality matters.
• Overseeing and Handling of customer complaints/feedback and Goods Return.
• Ensure process monitoring - GWP/Pest Control/Hygiene/Safety in the company compound.
• Ensure compliance of CCP / OPRP and food safety requirements of manufacturing kitchens.
• Involving in regulatory, statutory and customer’s audits and assist in follow-up corrective/preventive actions.
• Manage Document Control.
• Relationship management on QA or compliance matters, supporting our Sales, Operation & Logistic team.
• Handle licensing and certification application and renewal with authorities and certification bodies.
• Any other ad hoc duty as assigned by the Management.

REQUIREMENTS:

• Diploma or Bachelor Degree in Food Science or relevant disciplines
• Minimum 5 years of relevant working experience, with supervisory/people management experience
• Knowledge in ISO 22000 / FSSC22000, or any other GFSI recognized certification
• Knowledge in Halal, ASC & MSC, ISO45001 and BizSafe certification
• Comfortable with communicating with internal stakeholders and external parties (Eg, SFA officer, auditors, customers, vendors, etc).
• Technically oriented and able to deal with meat product
• Knowledge in ready-to-eat, cooked chilled / freeze production food safety requirements
• Knowledge in product labelling requirements
• Proficient in MS Office applications

OTHER INFORMATION:

• Location: West
• Working hours: Monday to Friday, Office Hours
• Salary: Salary will commensurate according to experience & qualifications.
• The Company strives to achieve employee satisfaction and provides a conducive working environment, attractive incentives, and remuneration to all staff.

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044) :

Email – [email protected]

or reach out to your Friendly Consultant, Florence at WhatsApp 8655 6810 (text message only) for a confidential discussion.

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

The Travel Operations Manager/ Assistant Manager is a key role combining operational excellence with client-facing support. You will lead a team of operations specialists to ensure efficient and effective delivery of all travel-related services for our clients. This includes managing travel bookings, collaborating with the sales team on quotations, optimizing travel costs, and providing exceptional support to both clients and internal stakeholders. Some travel may be required to meet with clients or vendors.

Job Description

- Team Leadership:

• Lead, mentor, and develop a team of travel operations specialists.
• Delegate tasks, monitor performance, and provide constructive feedback.
• Foster a collaborative and supportive team environment.

- Travel Management:

• Oversee all aspects of travel arrangements, including flights, accommodation, ground transportation, and visa processing.
• Develop and implement travel policies and procedures to ensure efficiency and cost­ effectiveness.
• Negotiate with travel vendors to secure competitive rates and favorable terms.
• Utilize travel management tools and technology to streamline processes and track expenses.

- Client Management:

• Serve as a point of contact for clients, understanding their travel needs and preferences.
• Build and maintain strong relationships with clients, ensuring their satisfaction.
• Proactively address client inquiries and resolve any travel-related issues.

- Compliance & Risk Management:

• Ensure compliance with all relevant travel regulations, visa requirements, and company policies.
• Implement risk management strategies to mitigate potential travel-related risks.
• Stay informed about travel advisories and updates to ensure traveler safety and well-being.
• Excellent communication, interpersonal, and client management skills.
• Strong analytical, problem-solving, and organizational abilities.

Requirements:

• Bachelor's Degree or Diploma in Business Administration, Hospitality Management, or related field
• Minimum 3 years of relevant experience
• Experience in customer service management and/or travel industry operations is an advantage
• Strong leadership abilities with a track record of effectively managing teams
• Excellent communication, negotiation, and interpersonal skills
• Ability to thrive in a fast-paced, high-pressure environment and prioritize tasks accordingly
• Analytical mindset with proficiency in data analysis and reporting
• Familiarity with travel industry trends, destinations, and suppliers
• Problem-solving aptitude and a customer-centric approach to service delivery

Roles & Responsibilities

Our company is acting on behalf of our client who has good hardware business. They need experienced sales manager with the following job responsibilities and requirements-

Job responsibilities

1. Ensure and Provide consistent professional sales and product service

2. Responsible for the co sales products

3. Ushering customers and explain about company products

Responsible for presenting the different co products to customers.

Makes recommendations and serves customers.

Job highlights

8 off days monthly, rest days depend on schedule

Positive and nurturing working environment

Ensure safe food quality, restaurant cleanliness and sanitation, in stock product availability

Ensure day-to-day compliance to operational standards

Inventory control, labor cost, and budget management

Develops and implements local promotional programs

Supervise assigned personnel

Reports to General Manager

Ensure safe food quality, restaurant cleanliness and sanitation, in stock product availability

Ensure day-to-day compliance to operational standards

Inventory control, labor cost, and budget management

Develops and implements local promotional programs

Supervise assigned personnel

Reports to General Manager