Total 11,758 Full-time job vacancies in singapore woodlands northtech

Responsibilities:

• Provide administrative support to the team in a professional and efficient manner.
• Manage calendars, schedules, and appointments.
• Coordinate and arrange travel arrangements and accommodations.
• Prepare and draft correspondence, reports, and presentations.
• Handle and prioritize incoming emails and phone calls.
• Maintain and update office documents, records, and filing systems.
• Assist in organizing and coordinating company events and meetings.
• Manage office supplies and ensure inventory is well-stocked.
• Perform ad-hoc administrative tasks as assigned.

• Diploma or degree in Business Administration, Office Management, or related field.
• Minimum 2-3 years of experience as an administrative assistant or executive.
• Proficient in using Microsoft Office applications.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Attention to detail and ability to multitask.
• Ability to work independently and as part of a team.
• Positive attitude and professional demeanor.
• Ability to handle confidential information with discretion.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Ensure smooth execution of project
• Plan and manage the project
• Ensure timely submission of monthly progress claim
• Plan and manage daily site activities
• Liaise with Consultants and Owner in all matters related to the project
• Ensure timely hand-over of project while maintaining high quality standard at optimum cost

Requirements:

• Degree in Electrical / Mechanical Engineering or its equivalents
• Minimum 5 years of working experience in M&E works
• Good capabilities in project management and cost control control

To assist MEP designer/Engineer for drafting of ACMV ducting layout, section details, M&E services coordination and space management planning.

- Minimum NTC 3 or Diploma in Mechanical Engineering/Building Services.

- Knowledge and experience in AutoCad drawing and BIM modelling,

- Able to carry out detailing and coordination drawings.

- Minimum 2yrs of working experience in the related field.

- Able to work independently with min. supervision.

- Able to work as a team player.

- Independent, discipline and possess good organizational skill.

Responsibilities

• Attend to day-to-day operations, order fulfillments and customers’ enquiries for e-commerce platform.
• Manage website content and ensure accuracy on content updates.
• Assist in the development, implementation and performance analysis of digital marketing activities and promotional campaigns for e-commerce platform.
• Create email marketing and digital marketing materials to generate consumer engagement and sales.
• Collaborate with respective brand team to develop online merchandising strategies and liaise with inter-departments to ensure seamless operation in e-commerce fulfillment.
• Keep abreast of e-commerce competition, digital marketing trends, social media and web technologies.
• Assist in execution of marketing programs for assigned projects, preparation of presentations and reports to management.

Requirements

• Diploma in Marketing or equivalent.
• Entry level/Fresh grads are welcome to apply.
• Knowledge in e-commerce, SEO, SEM and HTML would be an advantage.
• Strong analytical skills in data analysis.
• Excellent interpersonal and communication skills.
• Able to multi-task and work well in a fast-paced environment.
• Proficient in Microsoft Office.

Plan, design, and supervise the construction and maintenance of building and infrastructure projects. Managing compliance with quality assurance policies, standards, and project specifications. Interacting with clients to understand their objectives and represent their best interests in sourcing, commissioning, or providing recommendations

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people, and planet. This can only be achieved by having dedicated people with curious minds. Curiosity is the spark behind great ideas. And great ideas drive progress.

As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent challenges. Making the world a better place. Every day.

Who are you?

You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA. You build trust, by clear communication with no prestige.

If the above sounds like you, this position might be just what you’re looking for!

About the job

This role will be responsible for managing customer Project to ensure contract fulfillment, including technical, time plan, cost control, resource/supply chain management, site supervision, commissioning and start up.

Job Description

• Design, communicate, and implement an operational plan for completing the project.

• Monitor progress and performance against the project plan, and control the cost to avoid deviation.

• Take action to resolve operational problems and minimize delays.

• Identify, develop, and gather the resources necessary to complete the project.

• Liaise with other operational areas in the organization (for example engineering, technical) to secure specialized resources and contributions for the project.

• Select and manage the activities of outside contractors to ensure they are integrated into the project and that the organization receives satisfactory standards of service. 

• Project supervise on site and participation on commissioning and start up together with internal or external service engineer.

• Trouble shooting management during warranty period.

What you know

• 3 - 5 Years experience in Project Management

• Experience in engineering background preferred.

• Good Interpersonal and collaboration skill

• Agile and a good problem solver

What is in it for you

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success

Job Description

• Perform loading/ unloading/ arranging of warehouse cargo and items
• Collection/delivery of goods from/to customer scheduled by supervisor
• Check items at collection / loading
• Ensure goods are safely and timely delivered / collection
• Goods collected must be verified accordingly to customer’s gate-pass
• Assist in logistic duties, including packing & sorting of goods prior delivery
• Ensure vehicle cleaning and to upkeep vehicle maintenance, including petrol and regular vehicle servicing
• Ad hoc duties assigned by supervisor or management

Summary of role requirements:

• At least, 2 years of relevant work experience required for this role
• Valid LTA Class 3 & 4 driver license
• Good driving records
• Willing to work overtime when required
• Attentive, Reliable and Disciplined
• To adhere to the company's policy, rules, and regulations
• Able to perform OT when required which include weekend and PH
• Possess strong teamwork and able to co-work and co-ordinate

• Assist Project Manager to oversee overall project progress, manpower and monitor project schedule.
• Preparation of engineering detail design development for the project where applicable.
• Able to carry out testing & commissioning and basic troubling shooting of the system.
• Coordinations with main contractors and sub-contractors.
• Prepare, plan and request site inspection with client or RTO.
• Ensure the allocation of resources as planned and submit daily work progress and manpower forecast report.
• Monitor and request for equipment and material delivery.
• Ensure equipment, material and site work compliance to specifications.
• Preparation, submission and obtain approval of MOS, RA, SWP, shop drawings, material, equipment, RFA, RFI etc.
• Attend technical meeting, daily site progress meeting and safety meetings.
• Preparation of OMM manual, As-Built drawings, training and DLP program.
• Knowledge of ACMV/HVAC air-conditioning.
• Knowledge and adherence of WSH, ESH standard.

Requirements:

• ITE/Diploma/Degree or equivalent in Mechanical Engineering.
• Experience in project management handling ACMV projects for industrial or commercial purpose.
• Good communication and interaction skill.
• A team player and possess problem-solving, coordination and management skills.

Responsibilites:

• Assist the Site Manager / WSHE Officer to identify any unsafe condition in the worksite or unsafe work practice in the worksite.
• Assist the Site Manager / WSHE Officer to implement reasonably practicable measures to remedy the unsafe condition or unsafe work practice.
• Check Sub-Contractors' work to ensure compliance with the WSH Act and its subsidiary legislations, including the provisions of the WSH (Construction) Regulations.
• Carry out site WSHE programmes, procedures and assist in organising WSHE awareness activities such as tool-box meetings, WSHE orientation, WSHE induction, promotional activities, etc.
• Monitor risk assessment compliance and report to WSHE Officer for any non-compliance.
• Recommend and ensure risk assessment control measures are implemented for all site activities.
• Be prepared to stop work or to notify the WSHE Department in the event of any WSHE deviations.
• Adherence to safety practices.

Job Decriptions

• Assist Project Manager in project planning and to coordinate and oversee all works on site.
• To liaise with Professional Engineer on the Temporary Works
• To liaise with sub contractor and ensure all the relevant technical details are resovled for smooth execution of works
• Coordinate the inspection of works by Resident Engineer and Resident Technical Officer
• Handling of technical and engineering problems
• Liaision with client's representative and consultants.
• Check quality & quantity of sub contracts work done

Requirements

• Degree in Civil Engineering recognized by PEB or BCA
• At lease 2 years of working experience in HDB projects
• Able to build good relationship with clients, clients representative, consultants and sub-contractors
• A good team player

Job Responsibilities:

1. Responsible for leading the implementation of BIM workflows and processes within a project or organization.

2. Able to handle Integrated Concurrent Engineering (ICE) meetings which are Internal and Coordinated Combined Services Model (CCSM) to work collectively and in parallel to resolve identified design and construction issues instantly using BIM models and to mitigate the latency in decision making and responses.

3. Coordinate with Consultants (AR/ST), System-Wide Contractors (SWC) & Sub-Contractors (MEP) within the project and the interfacing parties to ensure discipline-specific design and construction conflicts found in the clash detection analysis, have been identified, resolved, and rectified.

4. Using Navisworks to generate the Clash Detection Report and Bim Collab to enhance the report progress.

5. To review and validate the models created by different disciplines to ensure they are clash-free, accurate, and compliant with project requirements.

6. Liaise with Project Document Controller for accurate data transfer.

7. Participate in technical, design and consultants’ meetings to understand the latest onsite requirements and ensure drawings and designs are up to date.

8. Establishes and enforces BIM standards and quality control procedures to maintain consistency and accuracy in the BIM deliverables.

9. Developing and maintaining the BIM Execution Plan (BEP) and conducting regular audits to ensure compliance with the defined standards.

10. Oversee, coordinate, and manage his/her BIM Modelers to meet all BIM deliverables submissions and information exchange schedules as documented in the agreed BEP.

11. Assist project team in 3D models and 2D shop drawings.

12. Provide training and support to other team members who are less experienced with BIM software or modeling techniques.

13. Other ad-hoc duties assigned.

Requirements:

1. Diploma/Degree in Structural/Architecture/Engineering/Construction/MEP or equivalent.

2. Minimally 2 years’ experience in BIM Modeling work in building construction and project execution.

3. Knowledge and experience in Revit, AutoCAD, Navisworks.

4. Experience in LTA / MRT projects is advantageous.

5. Good technical knowledge and planning skills in managing modelling and drafting works.

6. Good communication, writing & interpersonal skills.

7. Having a positive attitude and proactive mindset.

8. Adaptable to working both independently and as a team player, with the ability to work under pressure and meet submission deadlines.

We’re on the lookout for a brand custodian of Kimly Group and its subsidiaries of homegrown Food & Beverage brands from the local Coffeeshop to modern, innovative Fast Food brands.

Our vision is to build highly reliable and affordable brands loved by the locals. We strive to bring disruption to the traditional and established coffeeshop culture, creating a competitive advantage in our products, innovations, marketing and penetrating the online markets with traditional & modern food products.

As the Assistant Marketing Manager of Kimly & its umbrella of brands, you are responsible for driving and enhancing the F&B Marketing strategy under the leadership of the Marketing Director and Group Marketing Manager, together with the other stakeholders in the respective food departments.

We are looking for someone with a highly creative and eager-to-learn mindset who enjoys food and drinks; and can support demand generation campaigns, in response to consumer and market dynamics to grow market share, through Branding, Advertising and Promotions, Digital Marketing and Loyalty Marketing efforts.

JOB OBJECTIVES/ POSITION DESCRIPTION:

• Conceptualize, develop, and execute integrated marketing communications plans and promotional activities to help with the group’s business objectives

o through effective marketing campaigns, tactics, and strategies, managing and monitoring overall marketing, communication, branding and promotion activities.

• Drive operational marketing through executing advertising, promotions and campaigns

o Design & create print/online marketing collaterals and coordinate production and logistics

o Communicate effectively and work closely with operational and service staff, internal & external stakeholders to drive footfall and conversions in-stores, online to drive sales, on marketing campaign set up

• Ensure consistency of branding and image of brands managed

• Research market/industry/competitor information for marketing and idea development to raise brand awareness and capture qualified leads

• Measure, track, and report on the performance of marketing campaigns

• Manage Customer Feedback Channels

RESPONSIBILITIES:

Responsibilities are, but not limited to:

Marketing Plan

• Planning and execution of campaigns, promotions, ad hoc requests

• Design & development of promotional material including marketing collateral and print copies.

• ensure marketing materials, including leaflets, flyers, buntings and posters are prepared according to the approved specification requirements.

• Planning specific monthly marketing and promotions activities based on the established marketing policy based on the franchise requirements of the brand(s)

• Provide support and facilitate the implementation of the marketing plan at the respective brand outlets.

• Work closely with Marketing Manager and operations team in monitoring the effectiveness of the marketing plan for specific brand(s)

• Assist in ensuring internal and external communications system are in place and carried out professionally and according to brand requirements.

• Assist in managing and ensuring effectiveness of marketing promotions/campaigns/events are carried out according to plan and within schedule and budget, such as sponsorship, opening of new outlets, launching of new products, or other activities effectively to gain public attention through various media channels.

• Update and maintain CRM database for CRM pursposes.

• Actively observe and report on social, economic and political trends that might affect the brand operations.

Manage External Agencies & Official Digital Channels

• Manage social networking for latest campaign and brand info on Facebook, Instagram, company’s website and any other official digital channels.

• Work with social media agencies on angles, stories, content creation

• Comfortable with engaging with local media, and KOLs and external partners and collaborations to ensure all efforts are effectively coordinated and executed.

• Assist in monitoring and managing the public relations activities and ensure the standard operating procedures are in place based on brand requirements.

• Update and maintain the company’s website, & third-party online channels

Maintain Networks & Strategic Partners

• Maintain cooperative relationships with delivery aggregators and strategic partners and other merchants for joint-promotion and collaborations.

• Coordinate with IT team to work with POS vendors on monthly/ad-hoc pricing and promos

REQUIREMENTS:

• Positive working attitude with a good personality.

• Results-oriented, independent, strong work ethic, and a strong team player.

• Min. 3 years of relevant experience in marketing.

• Candidate must possess at least a Diploma or Degree in Marketing/Business or similar subject

• Proficient in Canva/Photoshop/Illustrator or any design software

• Social Media Analytics and advertising experience with a good knowledge of the F&B industry will be an advantage.

• Proficiency in English and Chinese, with ability to read and write documents in order to communicate to counterparts and client.

• Responsive in dealing with multiple stakeholders in a deadline driven environment.

• Proficiency in MS Word, PowerPoint and Excel.

• Interested and proficiencient in latest technologies – Social Media marketing, SEO, SEM, WordPress, HTML (not a must)

• Experience in online marketplaces and e-commerce would be a plus.

Please kindly include the following information in your resume:

• Date of Availability and Notice period

• Job Functions and Interests

• Current and Expected salary

• Reason(s) for leaving

• Work experiences in point forms

• Education background

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified.**

We wish you all the best in your career search!

Job Family Group:

Worker Type:

Posting Start Date:

Business unit:

Experience Level:

Job Description:

Where you fit in?

Movements of various goods and services, intellectual property and money across international borders can be restricted by various national and international trade control laws and is subject to customs procedures and requirements that also have a financial impact for Shell.

Violations of relevant trade control laws (sanction or export controls) or customs regulations can also lead to loss of export and import privileges and significant fines for Shell and individual staff as well as imprisonment for individuals. In line with the Shell General Business Principles (SGBP), compliance with trade control legislation is therefore imperative for Shell as a company heavily involved in international trading activities.

Reporting to the International Trade Manager within Trading & Supply (T&S) Regulation compliance team, the Senior Advisor Trade Controls is the lead Trade Control focal point supporting Trade Controls compliance for the Asia Pacific, for the different Trading & Supply business activities and lines of business (Crude Trading, Products Trading, Gas & Energy Marketing & Trading, Shipping & Supply Operations) as required. The role holder will work together closely with the Trade Control Manager (TCM) , Finance, Operations and Commercial staff in Trading & Supply and key stakeholders outside of T&S.

The Senior Advisor Trade Compliance has global responsibility to:

• Manage and develop the expertise of the team of Trade Compliance experts within T&S for Asia Pacific
• Provide operational Trade Compliance advice and instructions (sanctions, export controls and/or customs) with the support and guidance of International Trade Manager
• Provide first line support for Trading and Supply queries and operational support
• Provide second line support and advice and guidance for standard Trade Compliance issues with support from the TCM T&S
• Liaise closely with Trade Compliance Manager and his team to resolve and avoid Trade Compliance issues (e.g., application of sanctions, imports, exports)
• Assist the TCM in assessing T&S’s risk exposure based on sufficient knowledge of applicable Trade Compliance regulations and Shell procedures
• Address escalations to the TCM of counterparty screening matches
• Support training for the T&S business and the Compliance Advisory team to manage basic Trade Compliance queries; Acquire, possess, and maintain adequate levels of Trade Compliance knowledge, experience, and expertise
• Acquire, possess, and maintain a robust working knowledge of the T&S business to support the TCM and enable integration of mandatory Trade Compliance procedures into business processes to manage and mitigate identified Trade Compliance risks
• Keep apprised of changes in regulatory requirements
• Promote awareness of Trade Compliance risks and required processes throughout the organization
• Maintain close collaboration with all relevant functions and compliance staff (e.g., Corporate Relations, Shell Ethics & Compliance, Ethics & Compliance Manager) via the Trade Control Manager in the respective organization.

More about the role:

• Problem Solving: Navigates through complex regulatory problems by understanding the regulation, listening to different views, identifying the critical issues and articulates the way forward.
• Stakeholder Relationships: Builds relationships with stakeholders at different levels in the organisation whilst maintaining independence and tenacity of approach.
• Communications: Communicates complex subject matter clearly and simply and identifies the key messages for stakeholders. Adapts communication style depending on the stakeholder audience and comfortable in having difficult conversations.
• Issue Management: Identifies, tracks, and manages issues and works with stakeholders to resolve problems and continuously improve processes and controls.

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DISCLAIMER:

[What you will be working on]

The appointee must be competent to teach skills/modules in the Common Core Curriculum and Poly-wide Electives of the School that include:

• Passionate about education and possess strong interest in teaching and mentoring both youths and adult learners
• Self-driven, independent and possess readiness to work as a team
• Ability to work in a fast-paced changing environment
• People-oriented individual with strong interpersonal, written and communication skills
• Relevant qualification in the field of English Language/Applied Linguistics/Mass Communication/Communication Studies/Arts and Social Sciences. Knowledge of ACI issues would be an added advantage
• Candidates who possess experience in teaching and developing student leaders at secondary/tertiary level is preferred
• Proficient in the use of social media and digital tools for teaching would be desirable
• Willingness to travel for short term overseas programmes
• Experience in managing and running events/conferences will have an added advantage

Successful candidate will be offered a 2-year contract in the first instance.

Closing date: 22 March 2024

If you are shortlisted for the position, you should hear from us within 30 days of the closing date of the advertisement.

Lead the Analytics & Insights team based in Singapore that partner with leadership of the Domino’s brand across Asia and Middle East markets.  This position will have high visibility to Master Franchisee C-suite and expected to drive significant direct impact via direct Analytics and Insights consulting and cross-market transversal projects and tools.  The team will also collaborate closely with Domino’s business leaders and functional center of excellence experts to drive strategic change for the Domino’s brand worldwide.

GENERAL RESPONSIBILITIES

• Work directly with senior leadership and cross functional business partners within Domino’s International and our master franchisee organizations to identify and implement sales growth strategies
• Drive adoption and integration of insights and advanced analytics across the Domino’s organization, including guiding our master franchisees on how to best build their internal analytics and insights teams
• Educate the master franchisees to make disciplined decisions based on analytics and research
• Partner with markets on key topics such as market segmentation, pricing research and analytics, test design, media mix modeling, owned and paid digital media, and product development research
• Prioritize projects within and across markets to focus the team on areas that will drive Domino’s growth
• Partner with international business consulting, marketing, technology, supply chain, operations and development teams to identify opportunities and set priorities for Domino’s international markets
• Lead Analytics and Insights knowledge and best practice sharing between markets, including but not limited to driving the agenda for Global Analytics and Insights Council and Special Topic groups
• Form trusted relationships with master franchisees Head of Analytics & Insights and C-suites, as well as with regional research and analytics agencies
• Hire, lead and develop direct report(s) – functional- & soft-skills
• Create a team spirit of excitement and positive motivation and act as a role model of integrity, ownership and collaboration

Understand and leverage opportunities that align with the commercial goals and business direction of CEFFU, including collaborations that enhance Revenue, Market Presence and Business Growth

• Establish and maintain strong relationships with institutional clients and facilitate product integration and implementation, co-marketing efforts and other optimizations
• Facilitate commercial decision-making by continuous monitoring of market trends, emerging technologies, competitor and consumer behavior analysis as well as product and industry dynamics such as regulatory changes and global trends
• Work closely with our Operations & Product Teams to design effective strategies and solutions for partner operations. Align strategies and broader business objectives to propose new business models and target business growth.
• Assist Management Team in other strategic research and related projects

Partner our Product Team in the development and enhancement of CEFFU’s products or services for custody clients, including collaborations targeted at improving product features, innovation, and overall market competitiveness

• Lead and contribute to internal cross-team projects in improving and standardizing commercial processes and systems, including, and not limited to commercial SOPs, user management system, data analytics tools

Office Location: 
Pioneer Turn, Jurong
Hybrid (2 days WFH)

What we offer

• Competitive salary and benefits package
• Opportunities for career advancement within a global luxury brand
• A diverse and inclusive workplace
• Ongoing training and development programs
• Experience the prestige of working with iconic beauty and fragrance brands

Your skills and experience

• Meticulous
• Good team-playing skills
• Ability to work under pressure in a fast changing environment
• Dynamic and proactive
• Strong in accounting entries
• Knowledge of SAP and Accpac is a plus
• Knowledge of GST is a must
• Knowledge of Microsoft excel (formulas, pivot table and basic functions)
• Diploma/Degree in Accountancy / ACCA / currently pursuing ACCA
• 5 years of experience in Accounting
• Must not be a job-hopper (someone who changes companies every year or two on one's own volition

About the Role

As a Quality Control Inspector, you'll be reporting to an Operations Manager and working as a part of our Operations team. At QIMA, the role of Operations is to deliver our industry-leading services to our clients while ensuring that all the work is performed to the QIMA standard of quality. Your role in this will be to:

• Check email daily in order to receive inspection documents and guidelines;
• Attend inspections on time and communicate with supplier in a professional way;
• Perform the inspection of the merchandise according with company procedures. Supervise the stuffing of the containers according with company procedures;
• Fulfill inspection reports according with company procedures and time lines.

Online programming is a key discipline here a Ubisoft Singapore, they are crucial in delivering the enjoyable connected experience players have come to expect from Ubisoft Games. Online Programmers face multiple challenges in developing, integrating and maintaining high-end service platforms. They ensure that millions of players are simultaneously immersed in a seamless and rich game experience they can enjoy with their friends regardless of where and how they connect. With the Online programming team, and in collaboration with the Online Architect, you are accountable for the following:

• Work closely with design and implementation of world class-leading online features and backend systems in relation to live gaming;
• Integrate online solutions & implement practical and timely solutions that meet the game design and technical requirements;
• Help define good programming practices and coding standards, and ensure they are enforced within the engineering team through regular peer code reviews;
• Identify potential issues within the code, raise flags and propose solutions;
• Keeps abreast of changes related to online gaming within the industry.
• Prioritize and manage the programming team’s backlog
• Optimal programming team organization and programmers’ allocation;
• Code quality: code review, appropriate use of design patterns, best practices…
• Stability and performance (memory, CPU, bandwidth…);

As the point of contact and Lead for our global Learning & Development (L&D) agenda, this role is accountable for developing, executing, and maintaining the future L&D strategy and framework with the following job scope:

• Learning needs analysis (including interviews) with business leaders
• Strategy creation, implementation, and process ownership of global L&D framework
• Creation of global competency framework or skill foundation to drive L&D framework
• Skill assessment and/or skill mapping support for all employees globally
• Creation of global training catalogue
• Support creation of individual career development plans and selection of learning courses
• Support of training delivery and facilitation, if required in-house training courses in certain regions
• Vendor selection and management, including maintenance and strategic positioning of LMS
• Managing budget of future learning and training programs

The position is responsible for managing the department in a professional, efficient and flexible manner. He/she is also responsible for ensuring maximum guest satisfaction and high standards of cleanliness throughout the hotel, which is achieved through consistent planning, organising, directing, and controlling the Housekeeping Department operations and administration.

Primary Responsibilities

Manages The Daily Housekeeping Operations For Rooms And Public Area

• Supervises the upkeep of the entire hotel premises to maintain an immaculate and luxurious state according to Raffles Hotel Singapore standards. Priority and full attention is given for VIP suites or events.
• Ensures the smooth operations of all Housekeeping sections by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore products, services and colleagues.
• Establishes the foundations of Housekeeping operations through detailed planning of work and maintenance schedules, supervision of the team and proper organisation and delegation of duties.

Provides A Guest Experience That Exceeds Residents’ & Guests’ Expectations

• Ensures guests receive the experiences as detailed in brand Standard Operating Procedures (SOP), Raffles Hotel Singapore local SOP as well as Leading Quality Assurance (LQA) standards, and aims to achieve the targets set by management.
• Analyses and responds to guest feedback to ensure that guests are satisfied. Is continuously committed to improving the quality of products, services and performance of team members.

Management And Leadership Of The Housekeeping Team

• Leads the Housekeeping Team with a Heartist® approach and constantly seeks to create an all-encompassing and welcoming working environment for a multi-cultural and diverse group of Housekeeping colleagues. He / she will focus on the well-being, safety, training and development needs of colleagues. 
• Plans for a 24-hours shift coverage for all colleagues and is able to personally cover any role or duty under the Housekeeping department.

Involvement As A Member Of The Hotel Leadership Team

• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Follows sustainable procedures and practices that support ‘Planet 21’ initiatives (Accor’s Corporate Social Responsibility program).
• ·Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports are trained in, and follows WSH guidelines.
• Personally handles and follows up on any guest complaints and incidences, together with Lobby Manager and/or respective hotel colleague(s), in a manner which aligns to the hotel’s values, policies and procedures.
• Undertakes any reasonable tasks and secondary duties as assigned by the Assistant Executive Housekeeper.
• Performs any other duties and responsibilities that may be assigned.

The Raffles Butler is at the center of the Raffles Hotel Singapore residents’ service experience. This position encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house and departure arrangements.  The Butler will strive to listen attentively, observe the little details, and personalise interactions with the aim to anticipate and be intuitive of residents’ needs and wants.  An ambassador of the hotel, well-rounded in all areas of the hotel, including Rooms, Food and Beverage, Spa and other resident touched areas.

Primary Responsibilities

Executes Butler core tasks

• Takes responsibility and ownership in creating personal connections through emotional luxury between Butlers and residents.
• Engages and customises check-in procedures, suite set-up, suite orientation, offers welcome drink, itinerary and dining recommendations and bookings, through observation and interactions anticipate and be intuitive of residents’ needs and wants.
• Orchestrates the celebrations of residents’ special occasions, assists with in-suite experiences resolves resident feedback, serves daily amenities and offers assistance for departure arrangements and provides fond farewell.
• Tasks include unpacking, packing, laundry, shoe-shine and in-room dining service, promptly answers any resident calls and emails and communicates with respective departments.
• Ensures service standards and individual performance are aligned with Accor Hotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Deals with internal stakeholders

• Executes the annual upsell strategy and achieves all goals as set by management and cooperates with the Lobby Operations team in promoting inter-hotel sales and in-house restaurants and facilities.
• Cooperates closely with the In-Suite dining team and housekeeping to ensure a seamless In-Suite dining and cleaning experience.  Acts as a link for residents with all other areas of the hotel.
• Addresses any security incidents and resident complaints to the Head Butler and reacts proactively when suitable and appropriate.

Improves quality of product and services 

• Ensures residents receive the experience as detailed brand Standard Operation Procedure (SOP), Raffles Singapore Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

The Lobby Ambassador is responsible in managing various aspects of the Lobby operation in the delivery of the Raffles Hotel Singapore’s service experience throughout the entire guest journey.

Primary Responsibilities

Executes Core Tasks of the Lobby Operation

• Delivers the Raffles Hotel Singapore guest experience through a seamless flow of processes and in close cooperation with the Raffles Butler.
• Provides a first-class arrival experiences for all residents including a seamless and personalised check-in experience. Closely assists the F&B team in welcoming and accommodating/seating restaurant patrons.
• Ensures the smooth running of the Lobby operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore products and colleagues.
• Addresses any security incidents and guest complaints to the Lobby Operations management team and reacts proactively when suitable and appropriate.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Handles Cashier and Lobby Operation Coordinator Duties

• Accurately executes cashiering and billing duties in coordination with the Raffles Butlers and cooperates closely with the Finance team.
• Acts as Lobby Operation Coordinator to handle administrative tasks and to ensure the smooth lobby operation and the completion of all essential preparatory tasks prior to guests’ arrivals.
• Responsible for the timely pre-arrival correspondence cycle within the Lobby Operations team.

Maximises the outcome of upsell and cross-sell opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities for Residents, F&B patrons and visitors.

Seeks constant improvement of quality in product and services

• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.
• Participates in the handling and follows up of any security incident and guest complaint together with the Lobby Operations management team and always reinforces hotel values.
• Adheres to Workplace Safety and Health (WHS) policies and procedures.

The position is responsible to act as the point of reference for guests who need assistance or information. The Concierge Agent understands guests’ needs and requests and provides them with personalised solutions for hotel offerings and Singapore-specific activities and attractions.

Primary Responsibilities 

Executives Concierge Core Tasks

• Accommodates all guest needs and requests with focus on guest service, anticipating guest needs, and creating memorable experiences through personalised service.
• Takes responsibility and ownerships for all resident and visitor services rendered by the Concierge section. Carries out any other duties as and when assigned by the management of the hotel and department.
• Ensures the smooth running of the Concierge section by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Ensures service standards and individual performance is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Deals with External Stakeholders

• Arranges, coordinates and monitors limousine services to ensure all guests receive the appropriate attention from departure to arrival of the booked vehicle and that revenue is maximised without compromising the service experience and perception of the guest.
• Arranges coordinates and monitors any travel, ticket, tour, and attraction bookings as well as offsite restaurant reservations that are arranged by the Concierge section.

Deals with Internal Stakeholders

• Works with the Doormen and Porters, Reception and Raffles Service team and maintain good inter-departmental relationships, especially with Housekeeping and Butlers to ensure seamless customer service.
• Promotes in-house facilities and inter-hotel sales and maintain good inter-divisional relationships to ensure seamless customer service.
• Addresses any security incidents and guest complaints to the Lobby Manager and reacts proactively when suitable and appropriate.

Improves Quality of Product and Services

• Ensures guests receive the experience as detailed brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
• Adheres to Workplace Safety and Health (WHS) policies and procedures.

The position is responsible for ensuring that accurate processing and reconciliation on the credit card payments and adjustment into Property Management System (PMS) and to assist Credit Manager in maintaining the proper accounts receivable procedures within the hotel in accordance with local and corporate policies and procedures.

Primary Responsibilities

Accounts Receivable and Credit Section

• To sort the daily paperwork according to the outlet cashier shift close report and pass on the paperwork to the respective colleague from AR and Income audit.
• To key in the credit card transactions base on credit card type onto the excel provided. To resolve the variance of credit card transaction on the same day if there is any variance arise.
• To save all the credit card reports from Adyen portal (Acquirer) on daily basis.
• Ensure that all credit card transactions are verified for completeness and the accounts formally reconciled on a daily basis.
• Calculate and accurately post commissions.
• Promptly investigate all credit card disputes, liaising with the Front Office and the banks.
• Collate all necessary paperwork to justify credit card refunds and obtain sign off from the management before refunds can be processed.
• Assist Credit Manager on any billing reconciliation such as GrabandGo and Klook.
• Assist in any adhoc requirement.
• Ensure that all hotel systems and internal controls related to accounts receivable section are adhered to.
• Ensure the operation procedures are in accordance with PCI-DSS compliances.

Focus on Colleagues/Management Experience

• Attend to colleagues' queries promptly.
• Consistently offer professional, friendly and engaging service.
• Co-ordinate with various departments to ensure proper documents submission.
• Use a Heartist® approach – make the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.

Work as Part of the Finance Team

• Ensure to produce quality work at all time.
• Adhere to all timeline set.
• Build strong relationship with team member.
• Build a cohesive working environment and achieve together financial goal set.
• Be knowledgeable and play an active role in maintaining strict adherence to PCI-DSS compliances.

Involvement in Wider Job Function Relationships

• Maintain collaborative working relationship with all colleagues.
• Participate in training activities to improve knowledge and skills.
• Follow guidelines provided in colleagues’ handbook.
• Understand emergency procedures, health & safety requirements.
• Ensure service standards and individual performance is aligned with AccorHotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contribute to the hotel’s Corporate Social Responsibility efforts by supporting the Planet 21 program.