Our client is an investment firm and they are looking to hire Group Compliance Officer who will be working closely with the senior management team.

Responsibilities

• Formulate, implement and maintain group compliance policies and procedures (including but not limited to whistleblowing, outsourcing, gifts register, employee share trading register, AML/CFT, data protection, client onboarding, KYC etc.) in accordance with Singapore and Foreign regulations where applicable
• Draft and revise group’s business continuity management procedures and policies
• Conduct periodic review of our outsourcing arrangements and developed a checklist in place to meet MAS outsourcing requirements
• Conduct annual internal training covering AML/CFT, risk management, regulations and industry best practices for staff and new joiners
• Compute Risk-based Capital Adequacy Requirements, with inputs from the Finance team
• Ensure and carry out timely submission of regulatory filings including but not limited to Annual Audited Returns, Financial Resources Requirement, General Notifications, Licensing, Incident Reporting, Suspicious Transactions Reporting and Announcements.
• Undertake Common Reporting Standard (CRS) reporting in line with regulatory requirements
• Act as Anti Money Laundering Reporting Officer (AMLRO) for Fund(s) under management where required
• Conduct and review KYC and AML/CFT checks on the company’s clientele base
• Provide recommendations and assist the Management on internal and external compliance audit
• Formulate and implement audit processes by conducting periodic risk and compliance testing
• Stay up to date with the latest regulatory landscape in Singapore and provide timely updates and recommendations on any new policies/guidelines
• Assist with any other duties and projects assigned by the Senior Management

Requirements

• Bachelor’s Degree in Accountancy, Finance, Business or related discipline
• 8 to 10 years of relevant working experience in compliance roles in asset management or other financial services organisations.
• Sound knowledge of regulatory compliance requirements
• Attentive to details and with ability to interact and negotiate with key internal and external business stakeholders
• Strong written/oral communication, organizational and interpersonal skills
• Self-starter, resourceful, hands-on, and committed to deliver results
• An independently minded person who thrives in a team-based environment

All applications will be treated in the strictest confidence. Personal data provided will be used for recruitment purposes only.

Please apply with your CV in word document format. We regret to inform that only shortlisted candidates will be notified. For other positions related to real estate, please go to https://careers.tri-cap.com.sg/.

EA Licence: 17C8777

​EA Personnel: R21102223

Management Support Officer, Bar Admission and Examinations (3-year contract, renewable basis)

Reporting to the Head of Operations (Bar Admission and Examinations), the successful candidate will be a part of the Bar Admission and Examinations team. Main responsibilities will include:

1. Processing applications for courses, examinations and admission to the Singapore Bar.
2. Performing administrative tasks relating to the full suite of work undertaken by the department.
3. Ensuring proper documentation of work processes.
4. Responding to enquiry emails from candidates and applicants.
5. Any ad hoc projects or duties.

The successful candidate may look forward to emplacement or contract renewal towards the end of the 3-year contract based on work performance. The initial appointment grade will commensurate with the selected candidate's relevant work experience.

We are looking for someone who is:

• A good team player with strong planning, organisational and analytical skills
• Able to work independently with initiative and minimal supervision
• Proficient in written and spoken English
• 'A' Level, NITEC, Diploma holder with 1-2 years of relevant experience

Interested applicants, please send in your detailed resume, indicating your current and expected salary, contact number(s), notice period, and date of availability. We regret to inform that only shortlisted candidates will be notified

Account cum HR Executive

• Salary Range : $3000- $3800
• Working Days: 5days (9am- 6pm)
• Working Location: Kallang Ave

Job Scopes:

1. Closing Full Set of Accounts​​​​​​

• Prepare journal entries, adjustments and audit schedules to support

2. HR duties

• Assist in the recruiting process including job advertisement posting, resume screening and arranging of interviews.
• Generate HR documents: Employment Contract, Confirmation Letter, etc.
• Maintain and upkeep of HR database accurately, all employee personal files records are complete and treated in strictest confidence.
• Manage WP, SP, EP matters - application, renewal, cancellation, monitoring quota details, expiry dates.
• Process payrolls include CPF submission, reporting employee earnings (AIS) in accurate and timely manner.
• Prepare and coordinate employee on-boarding/off-boarding process.
• Undertake any other ad-hoc tasks and responsibilities assigned.

3. Administrative duties

• Manage the office and ensure that all administrative tasks are completed efficiently and effectively.
• Acquire and maintain office furnishing, equipment and supplies eg. Stationery
• Liaise with partners, vendors and suppliers through emails and phone calls.
• Handle the incoming and outgoing mail and correspondence.
• Greet visitor and direct them to the appropriate person or department.
• Handle travel arrangements (air ticket booking/ visa application/ accommodation reservation/ arranging schedule) and manage all expense claims.
• Undertake any other ad-hoc tasks and responsibilities assigned.
• Prepare RFQ

Requirements:

• Minimum Diploma in related field or equivalent.
• Good knowledge of Singapore labour and employment laws.
• At least 2-3 years of relevant work experience
• Familiar with XERO software

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Key Responsibilities:

• Coordinate and liaise with various parties to ensure contracts and work passes are renewed in a timely manner
• Obtain and manage all the contract documents for e-filling
• Review and verify all invoices related to contractors with a high level of quality control
• Process the approved invoices through the application
• Maintain current external staff files and collect legal documents (e.g. P File Management)
• Maintain records of staff movements, including new hires, transfers, terminations and job classification changes
• Conduct file reviews to ensure that all required external employee records are collected and maintained
• Accurately manage data and reports (e.g. staff turnover report, staff movement report)
• Maintain leave database updated, controls and closing
• Coordinate with the finance department and respond to payroll queries
• Ensure a smooth and effective global onboarding and offboarding process
• Welcome all new ISAP external staff (staff induction session)
• Update external staff-related applications (e.g. change of info, access level)
• During offboarding, ensure that all related processing and paperwork is completed
• 
  

To succeed in this HR Administration Officer (one-year contract) role, you will need to be familiar with the various work pass requirements in Singapore.

Key Requirements:

• Strong sense of ethics, especially when dealing with confidential information
• Teamwork mindset
• Meticulous, attentive to detail
• Good organisational skills
• Good knowledge in MS Office especially Excel

This is a global corporate and investment banking institution. This organisation offers diversity and growth for innovation for all employees which makes it a great place to work and being a part of.

If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this exciting HR Administration Officer (one-year contract) job.

Apply now or contact me to find out more.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1985549 ShiHua Goh

Account Receivable Executive

5 days, 9am-6pm
Salary: $3000 -$3400
Location: The Heeren, Orchard

Job scope:

• Handle full spectrum of Accounts Receivables activities
• Gather and verify invoices for appropriate documentation prior to payment
• Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared.
• Perform daily cash management duties, including the recording of bank deposits, updating and distribution of cash receipt logs, and posting of cash to the accounts receivable sub-ledger
• Monitor and collect accounts receivable by contacting clients via telephone, email, and mail
• Support department adhoc duties when needed

Requirements:

• Degree or Diploma in accounting or equivalent fields with minimum 2 years of Account Receivable experience
• Experience in handling large volume of transactions
• Experience in using MYOB accounting software.

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Working Location: one-north

Remuneration package: Basic + Allowance + Comms

Key Responsibilities

• Develop and maintain a trusted relationship with existing customers, connect with key business executives and stakeholders
• Provide a positive customer service experience by timely response and successful delivery of services according to customer’s needs and objectives
• Grow the existing accounts by developing new business
• Identify opportunities within the designated industries for new customer acquisition
• Analyze the customer profiles to develop a sales plan for strategic solution selling
• Prepare sales reports and forecast business trend to achieve the assigned sales objectives
• Handle ad-hoc duties as assigned

Job Requirements

• Bachelor degree in Computing, Electronics Engineering or related discipline
• Sound knowledge in networking, information security and Cloud Computing products is highly preferred
• Excellent communication and presentation skills
• Result-oriented, self-motivated and a good team player
• Candidate with more experiences will be considered as Senior Account Manager

We regret that only shortlisted candidates will be notified.

Interested applicants kindly click on "apply now" and please send in your updated resume to [email protected]

T Stephanie

Registration Number: R1548888

EA License Number: 10C3804

People Profilers Pte Ltd

20 Cecil St, #08-09, PLUS Building, Singapore 049705

http://www.peopleprofilers.com

• Responsible for the day-to-day maintenance of electrical, electronic, electro-hydraulic, and electro-pneumatic automation systems.
• Handle electrical / electronic / electro-hydraulic/electro-pneumatic/ automation equipment failures and carry out fault diagnosis with the aim to resolve the issue.
• Evaluate the planned maintenance schedule for fleet electrical, electronic, electro-hydraulic, and electro-pneumatic automation systems, as well as power generation, backup power sources, and fire detection systems, and then submit the findings to the technical manager.
• Study areas for improvements and modifications on electro/automation system and create methodical recommendations for efficient operation of the vessel.

Requirements:

• Diploma in Electrical/Electronic Engineering or equivalent
• At least 2 years of onboard sea going vessels experience as an Electrical Technical Officer in oil/gas/chemical tankers or offshore support vessels.
• Hands on experience in troubleshooting and fault diagnosis skills encompassing various areas such as electrical, instrumentation, automation, control, as well as air conditioning and ventilation systems.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Position: Survey Experience Officer (Inbound)

Salary: S$2,500

Work duration: up till 31 August 2024 (May extend till 30 September 2024 depending on project requirements)

Working hours: 5 days work per week Monday – Sunday (Based on duty roster). Up to 44 hours per week.

Work location: Clarke Quay area (work in office)

Responsibilities:

• Respond to survey enquiries via inbound calls and emails

• Assist the respondents to complete the survey

• Conduct survey interviews via outbound calls

• Reach out to the respondents to assist them to complete the survey

• Compile, record, input survey returns and data accurately into the system

• Conduct verification to ensure completeness and accuracy of data collected

• Identify and resolve inconsistencies in responses by means of appropriate questioning and explanation

• Explain survey objectives to respondent

• Interpret survey questions to help respondents’ comprehension

• Respond to queries from respondents in a professional manner

• Ensure that the given KPI are being met based on the project timeline

Job Requirements:

• Strong phone and verbal communication skills along with active listening

• Proficient in using computer and Microsoft Office

• Excellent customer service skills - Focus on quality and customer service

• Able to work in high pressure, stressful situations

• Solid time management skills

• Team player

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• Reg No: R23117785 (Lok Ding Hann)

Pro Bono SG (UEN No. 201700430E) is a registered charity with the status of Institution of a Public Character and a company limited by guarantee. It started as a department within The Law Society of Singapore and later became Law Society Pro Bono Services. Since 2007, we’ve expanded our legal initiatives and programs, helping over 150,000 people with legal awareness, guidance, and representation.

In 2022, we renamed as Pro Bono SG (PBSG) to reflect the commitment of everyone in Singapore to our mission of doing good in the community.

Our Vision and Mission:

We serve the community by facilitating access to justice for the needy and vulnerable so that all may have access to justice in Singapore.

The Job:

As an Executive Officer, you will be handling inquiries and requests from applicants; processing and directing them to the appropriate legal information/legal assistance resources. You will also be assisting in the day-to-day administration work of Pro Bono SG Contact Centre and Legal Clinic operations.

Key Responsibility Areas

• Handling inquiries and requests via multiple channels such as phone, email, chat and social media.

• Greeting visitors/applicants and directing them to the appropriate legal information/legal assistance resources, including registration.

• Answering and directing phone calls, handling incoming and outgoing mail.

• Providing first line information and support to persons seeking assistance from PBSG

• Facilitate the resolution of service user complaints and issues in a timely and professional manner.

• Logging and tracking service use interactions to identify trends and areas of improvement.

• Facilitating the maintenance of accurate and up-to-date service user information and database records.

• Documenting service interactions and resolutions in accordance with organizational policies and procedures.

• Escalating complex or high-priority issues to the appropriate department or team for further investigation and resolution.

• Participating in training and development programmes to enhance customer service skills and knowledge.

• Staying current on changes in services, policies and service consumer needs to provide effective support.

• Liaising with external agencies and authorities.

• Managing legal clinics at various locations and in the evening / weekends on a rostered basis.

• Supervising and training interns supporting the Contact Centre and Legal Clinic processes.

Requirements

• Preferably 2 years of relevant working experience

• Exposure in legal industry is not required, but would be an advantage

• Minimum GCE A Level

• Fluent in spoken and written English

• Proficient in Microsoft Office including Teams

• Excellent customer service, communication and listening skills to interact with members of the public seeking legal aid

• Fast thinking and resourceful to manage difficult/ unexpected applicants and situations with calmness and professionalism

• Flexible and open to new ideas and approaches

• Ability to handle confidential information with discretion

• Ability to work independently as well as part of a team

• Able to learn fast and work in a dynamic environment

• Organised and reliable, able to prioritise to meet deadlines

• Attention to detail and accuracy in work

• Passion for pro bono and community work

Key Responsibilities:

• Timesheet AdministratorHandle global timesheet enquires
  Manage and modify cost centre
  Assist on level one support on timesheet applications
  Manage month-end timesheet reports
  Record MaintenanceMaintain current HR files and gather employee legal document, P. File management
  Maintain human resources database by recording new hires, transfers, terminations, changes in job classifications
  Perform file audits to ensure that all required employee documentation is collected and maintained
  Organise staff French class training sessions and activities
  

To succeed in this Personnel Administration Officer (12 months contract) role, you will need to be a keen learner who is also meticulous in your work.

Key Requirements:

• Keen sense of ethics, particularly when it comes to confidential information
• Teamwork mindset
• Meticulous, attentive to detail
• Proficient in MS Office; good knowledge of Excel is a plus

This is a global corporate and investment banking institution. This organisation offers diversity and growth for innovation for all employees which makes it a great place to work and being a part of.

If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this exciting Personnel Administration Officer (12 months contract) job.

Apply now or contact me to find out more.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1985549 ShiHua Goh

Account Sales Manager

The client is a Japanese development-oriented company for microelectronics testing, a worldwide leader, especially in the field of Semiconductor testing equipment (Probe card, Test socket). Their global subsidiaries are located in the United States, China, Taiwan, South Korea, Singapore, and Germany, with around 1,500 employees worldwide. Their target is to act closely with our customers, manufacturers for simplifying order receiving and maintenance system. Then, they are looking for an account sales manager who is able to develop and expand the business.

Your main tasks are particularly the following:

• Acquisition and having business negotiation with customers in the field of the Semiconductor industry
• Building up the new key account platform to expand the sales efforts
• Presentation of the company’s products to the customers
• Creating offers and have contract negotiations with business partners for general agreements
• Working with the technical support team to resolve technical questions or develop solutions for the customers
• Observing and analysis of the potential customers, markets and competitors companies
• Creating the sales plan and strategy
• Coordinating special marketing activities, such as fairs or trade shows, etc.
• Controlling and supporting the projects according to the customer’s needs
• Coordinating the customer’s orders

Requirements

• University degree or apprenticeship in economics, microelectronics engineering, electrical engineering, and industrial engineering are preferable
• At least 2 - 3 years of relevant working experience in Semiconductor industries.
• Very good English skills
• Good MS-Office- and PC-knowledge (Word, Excel, PowerPoint), Internet
• Sales-oriented thinking, strong attention to details, structured and efficient way of working
• Ability to work in a team, self-employed working style, fast learner, good skills, flexibility
• Very good communication skills
• Willingness to travel Preferable in addition
• Working experience with wafer test or final test related product for the semiconductor industry is preferable

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: 23938

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766

As a Applications (software) Security Officer, you play a crucial role in securing applications and projects, employing a risk-based approach. Your responsibilities span IT security architecture, transversal security projects, compliance, data management, and coordination with all IT security stakeholders.

Role:

1. IT Security Architecture:

• Plan, research, and design security architectures.
• Review and approve security requirements for applications and IT setups.
• Ensure compliance with security architecture standards and address third-party/cloud security risks.

2. Transversal Security Projects:

• Participate in initiatives enhancing security.
• Monitor and report progress, identifying and reporting IT risks.

3. IT Security Compliance:

• Align with the Group and security policies.
• Ensure compliance with regulatory requirements and security standards.

4. IT Data Management and Analytics:

• Stay informed on data security regulatory landscape.
• Ensure compliance of Data Management and Analytics solutions with security architecture.

5. Coordination with IT Security Actors:

• Align on objectives and means, contribute to global reporting.
• Coordinate with global security teams and stay informed on IT security initiatives.

6. Evolution of Security Practices:

• Deploy new security practices and DevSecOps pipeline.
• Ensure adherence to SSDLC practices and participate in awareness and training activities.

Requirements:

• 5-8 years of experience in information security and IT risk management.
• Proficiency in evaluating and designing technical architectures from a security point of view (encryption keys management, security at rest…).
• Proficiency with Network security concepts (firewalls, proxys…).
• Familiar with major OSes and databases connections
• Strong knowledge of secure development and SSDLC processes (DevSecOps).
• Familiarity with banking regulations and cybersecurity frameworks (MAS TRM,..).
• Excellent communication, leadership, and reporting skills.
• Advanced IT security certifications (CISSP/CISM/SANS Certification).

Job Responsibilities

• Verifications of customer’s / banker’s signatures
• Checking of teller transactions
• Transaction overriding
• Manage queue waiting time
• Problem solving and handling of customer feedback and complaint
• Preparation and checking of reports
• Reporting of suspicious transaction
• Ensuring that operational procedures are carried out and adhered to regulations/rules set
• Supervision / counselling of staff
• Training of staff in job knowledge

Job Requirements

• Diploma holder and above
• At least 3 years working experience in a retail branch
• Self-motivated with strong customer service orientation
• Effectively bilingual in English and Chinese so as to communicate with Chinese-speaking customers
• Interpersonal and communication skills.
• Problem solving skills
• Able to work on Saturdays (full day)

Location: Zhong Shan Mall

Daily/Monthly Tasks:

• Perform account receivables (AR) transaction, including verifying and posting of receivable data
• Maintain and assist in generating reports detailing account receivable status (receivable aging, credit limit)
• Work with commercial team to ensure financial transaction and accruals are accounted correctly
• Preparation of monthly banners/brands performance, highlighting trends and variances in key performance indicators
• Support in tracking and monitoring of monthly expenses vs plan
• Assist in pricing maintenance in SAP system

Budget/ Estimate:

• Support and coordinate with commercial team for annual budget/ estimate exercise
• Perform any ad-hoc analysis with commercial team (promotion campaign, new product launch etc.) to assist in management decision making.

Requirements:

• 1-2 years of working experience as Accounts Assistant
• Perform the job with minimal supervision/training
• Proactive and take initiatives at work

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Description

• Lead and manage Mechanical design coordination and interfacing with other designers/disciplines/contractors/specialists.
• Lead in Mechanical services coordination i.e., CSD/SEM and CCSM.
• Involve in Coordinated Installation Programme (CIP) coordination with other designers/disciplines/contractors/specialists.
• Conduct coordination meeting with all MEP trade sub-contractors.
• Liaise with relevant authorities for MEP services.
• Monitor all MEP trade sub-con on-site work and workforce according to the construction schedule.
• Co-ordination with M&E subcontractors on their works.
• Supervision of all MEP works carried out by MEP subcontractors.
• Ensure MEP works installations are carried out according to approved drawings and plans and check qualities of workmanship.
• Prepare design drawings and documentation.
• Plan all drawings request to meet the submission deadline.
• Draft plans and detailed drawings for MEP installations from sketches or notes.
• Any other duties assigned by the Management.

The role

Checkout.com is actively looking for an enthusiastic and inventive Account Manager to nurture and maintain long-term relationships with our Tier 2 and 3 merchants and partners. This is an excellent opportunity to join one of the most successful FinTech companies at a turning point of its global expansion.

You will be the business advisor and main point of contact to a merchant's pre, during and post integration process. You will act as the voice of our product and ambassador of our brand, delivering expertise, education, and mentorship to our merchants. The key for success here will be the ability to use your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve mutually beneficial scenarios and promote our value proposition.

The ideal candidate is an independent, high-achieving individual, able to stand out in an ambitious environment and excel through self-motivation and personal drive. If you are eager to join a thriving, fast-paced, start-up company and contribute to shaping its future, this is the role for you to make a difference.

How you’ll make an impact

• Crafting merchant specific account development plans
• Building high touch, consultative and positive relationships with our merchants through regular and open communications
• Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy.
• Tracking merchant project deliverables and ensure merchant activities are updated within SalesForce
• Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants’ needs
• Collaborating with various teams (e.g. Sales, Legal, Integration, Support) across the company to ensure an outstanding merchant experience

Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?

As a Customer Success Account Manager (CSAM), you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. You develop, maintain, and build upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships. You are guiding and leading conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. As a CSAM, you partner with top customer Executives to create a customer success plan and steer against the agreed outcomes specific to drive business transformation. You will lead the execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities. You will partner with your customers to proactively identify opportunities for growth, optimize usage, and drive adoption.

Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise. This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Relationship Management

• Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and leads orchestration across internal/external stakeholders. Expands customer and partner relationships beyond the current Unified Support contract consumers with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities.
• Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities. Holds, maintains, and nurtures internal stakeholder relationships. Influences and challenges senior/executive internal stakeholders. Leads business value conversations at customer executive levels.
• Initiates the gathering of information on the business and Information Technology objectives for customer organizations using partnerships with other account team leaders to identify customer priorities. Partners with Account Team to create a customer success plan and contribute to the shared customer account plan in support of customer objectives specific to the customer's business transformation programs and common to their industry.

Technical Relevance

• Understands, identifies, and aligns Microsoft solutions, and technical capabilities (e.g., Azure, Modern Work, Dynamics) to customer needs and priorities. Leverages broad foundational industry and technical expertise to enable customer success. Identifies complex customer scenarios (e.g., Independent Software Vendors [ISV], cross-cloud, partner) and aligns with technical specialists to identify relevant cross-cloud technology solutions. Strengthens Microsoft's position in the customers' cloud technology marketplace against competitors. Leverages understanding of the customer's technology platform and Microsoft's technology roadmap to enable customer digital transformation.

Customer Success Leadership

• Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Promotes the organizational and customer success strategy with customers. Aligns Microsoft technology and services with the customer's goals and objectives to form a cooperative strategy. Engages in account team planning, promoting business and technical needs for change that challenge customer thinking. Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Challenges the customer and influences their strategic decision making, driving the case for change towards improved operational health.
• Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Leverages Microsoft delivery management methodologies, processes, and tools to manage and improve customer operational health. Proactively identifies and mitigates customer blockers by leveraging Microsoft solutions and services, and develops deliverable programs of work. Orchestrates delivery resources to facilitate value realization with a focus on driving operational health. Leads delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities. Leads escalation management and communications for delivery programs in the customer account.
• Proactively identifies, monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback. Mobilizes resources to address actual and potential blockers to consumption, associated issues, and to ensure delivery on Customer Success Plans (CSPs). Holds accountability for identified consumption milestones and their completion. Partners with customers
• to proactively identify opportunities for growth, optimize usage, and drive adoption. Partners with customers to understand their business objectives, identify opportunities where Microsoft offerings can help achieve those objectives, and aligns Microsoft products and services to agreed-upon customer outcomes and account priorities. Leverages an understanding of the customer's needs and business objectives to identify opportunities where Microsoft can provide added value to maximize retention and minimize churn.

Other · Embody our culture and values

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• OR equivalent experience.

Additional or Preferred Qualifications

• 3+ years relevant work experience within customer industry.
• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
• Project Management Institute (PMI) or equivalent Project Management certification.
• Prosci or equivalent certification.
• Possess or ability to attain a minimum Security Clearance for the Singapore Government

WHAT WE'RE LOOKING FOR

Simply put, this role is a SaaS Sales "Hunter" with a track record of closing new business. The ideal candidate will have at least 2 years selling SaaS Solutions to start ups or mid-market clients. Ideally, your product sales experience focuses on non-ERP solutions. Experience selling analytics, CRM, marketing automation, digital media publishing or content marketing solutions would be the best fit. Prior experience should include outbound prospecting, building and closing pipe for complex deal cycles.

WHAT YOU HAVE

• 2 years of Full cycle SaaS Sales Experience from prospect to close, as an Account Executive.
• Expertise in selling value over features and comfort in building quantified business cases and ROI.
• Coachable and open to constructive feedback - you prioritize self learning and development, have a strong work ethic, and a drive to excel.
• Adaptable & Resilient — you understand that change is constant, and you embrace it.
• Ambitious self starter that can thrive in a fast paced environment.
• A proven networker/ connector in your daily life through in-person networking events, social media and other mediums.
• Strong forecasting acumen with prior experience with Salesforce.com CRM, or other CRM used to manage the sales pipeline.
• Trained in MEDDPICC and/or Command of the Message is a plus.

Responsibilities

• Ensures that all unsecured and secured applications are processed with accuracy in accordance to the guidelines set by the bank, and within stipulated SLAs.
• This includes and are not limited to:
• Process and verify authentication checks &/or data entries
• Perform and verify accurate income computation
• Ensure accurate input/output to enable good customer service delivery
• Documentation of procedures to ensure compliance with group policies in procedures.
• Conduct internal reviews / tests to ensure compliance Assist with data analysis, report findings, recommend corrective actions and preventive actions for review.
• Handle administrative duties that include but are not limited to filing, printing, scanning, archiving

Skills/Requirement

Job Requirements

• Ability to think objectively and 'think outside the box' when analyzing issues
• Possess a strong analytical and problem-solving skills with excellent verbal/written communication and interpersonal skills
• Proficient in the use of Microsoft Excel, powerpoint and macro

Our reputable client in Singapore is looking for a Service Bureau Officer to join their team in Singapore.

Responsibilities:

· Attend to customers including front-counter duties.

· Handle calls, inquiries and appointments

· Provide administrative support such as cashiering, scanning, data entry, word processing, photocopying, and printing.

· Perform basic problem analysis, troubleshooting, general housekeeping & maintenance to resolve problem reported with minimal upward reference.

· Follow agreed work practices and operating procedures.

· Collate and consolidate information for reporting purposes.

· Ensure work meets quality specifications.

· Adhere to work safety measures and information securities standards.

· Undertake any other administrative duties as assigned by seniors and executives.

· Any other duties as and when assigned.

Skills/Requirement

· Acquired related working experience in administrative support

· Detailed oriented Customer Service Clerk.

Work schedule : Mon to Fri: 8:30am to 5:30pm and Sat: 8:30am to 12.30pm (will work on all Saturdays)

Interested applicants may submit your detailed resume to [email protected] in MS Word format.

We regret to inform that only shortlisted candidates will be contacted.

EA License No. 01C4394 • RCB No. 200007268E • EA Registration No. R1329705 (Lopez Geraldine Pascual)

Responsibilities :

• Assist in accounts payable section
• Perform data entry and verification of documents received.
• To check and ensure payments are properly supported and authorized according to Group Policies and Processes.
• Ensure accounts payable invoices are accurate and properly coded.
• Ensure GST recognition is in compliance with IRAS regulations.
• Rebilling of shared expenses
• Maintain a neat and proper filing system for all accounting documents.
• Other ad-hoc duties as required and/or assigned by superior