- Class 3 or Class 4. Able to drive Forklift (preferably with licence)

- Physically and medically fit as work is physically demanding. E.g., Physically Strong to load/unload deliver vegetables/fruits up to 20+kg.

- Willing to do night shifts 11pm-9am (2 hrs break), 6 days a week including Public Holidays (OT).

- Able to work in cold rooms (Temp. 4-10 Degree Celcius) to pack and load goods.

- Have relevant experience in handling/Process fresh vegetables and fruits or food industry for more than 1year in farms or similar industry.

- Ensure the cleanliness and proper maintenance of company trucks.

- Must have Honest and Good Discipline character.

- Able to work independently when given delivery schedule.

- Vehicle and goods are to be returned and parked in company premises daily when off-duty strictly.

Job Scope:

The Administrative Operations Executive is required to support daily operations including timely and accurate scheduling of client services & their transport needs, processing of invoices, deliveries, servicing of facilities and ensure other operational workflows are efficiently executed.

Key Responsibilities:

Operations

· Maintain administrative workflow for the 4Rs - Rehabilitation, Re-Integration, Respite, Return-to-Work and related Transportation processes through administrative support including coordinating and booking client appointments and transport arrangements, and collection of payment for services.

· Resolve administrative issues by identifying and analyzing information and communicating suggested solutions.

· Maintain rapport with clients and family caregivers, providing excellent client experiences.

· Communicate professionally and knowledgeably with members of the public when an inquiry is made in person or via other channels (e.g. telephone, email), answering or referring inquiries to the relevant persons in the organization.

· Maintain continuity of work operations by documenting and communicating needed actions to management e.g. irregularities, continuing needs, opportunities for improvement.

· Compile data for the various services provided to enable management to make informed decisions i.e. to enhance client experiences, streamline processes, increase cross-functional collaboration.

· Handle clerical duties that involve the ordering of office supplies and other inventories that are required.

· Ensure the outgoing and incoming mail is allocated to the right department within the organization.

· Act as an Environmental Control Coordinator, i.e. to maintain a good environmental cleaning programme and manage the vendor’s cleaner.

Transport Administration

· Schedule the transportation needs for the clients and caregivers attending ABLE’s programmes and services.

· Overseeing the maintenance and working status of ABLE vans.

· Supervising the daily activities of the drivers, including reviewing transport routes, problem solving on route or timing issues, and planning of allocation of drivers for weekend duties/leave coverage.

· Evaluate and make recommendations on transport processes and systems.

· Maintain transportation records for reporting, review of utilisation of vehicles including driver logs, number of transport trips, number of transport clients, overtime, and fuel consumption.

· Gather regular feedback from transport clients on services provided.

· Identify, establish, and maintain relationships and links with external agencies to generate clients for private hire where appropriate e.g. Nursing Homes, Hospitals, VWOs, Hotels.

Any other duties as assigned by the Finance & Admin Manager.

Requirements:

· Preferably a Diploma holder with a minimum of 2 years of experience.

· Proficiency in Microsoft Office. Familiarity with Microsoft Dynamics will be an advantage.

· Able to speak English and Mandarin (dialects is a plus).

· People-oriented and keen to work with people with physical disabilities and their family caregivers.

· Responsive, initiative, and good customer service.

· Integrity, self-discipline, and self-motivation.

· Good interpersonal and communication skills.

· Able to work independently and in a team.

· Experience in transport management / resource planning in the social service industry is an advantage.

Eigen Energy is a systems integrator for solar energy and electric vehicle charging infrastructure, with technical competencies in engineering and construction, energy management, software engineering and cross platform integration.

The Business Development Executive will focus on growing the Eigen Energy's presence in Singapore. Your role will be to engage commercial and residential business opportunities on electric vehicle infrastructure solutions. You will collaborate closely with the marketing and operations team on lead generation, competitive analysis, and aftersales service.

Responsibilities:

• Managing both inbound and outbound sales pipeline.
• Growing Eigen Energy's presence and market share in the Singapore
• Regular on-site client visits to identify, qualify and close opportunities.
• Collaborating with all levels of relationships from clients to suppliers
• Proactively liaising with contacts for the purpose of managing relationships, identifying new opportunities and maximizing sales.
• Demonstrate a high level of customer satisfaction by exceeding customer expectations through meetings, engagement, project execution and aftersales service.
• Ability to meet and/or exceed sales goals and targets consistently.

Requirements:

• Diploma (or higher) in Business, or Electrical Engineering
• Working experience in sales
• Willingness to learn and good work ethic
• Good communication and interpersonal skills
• Strong negotiation and resolution skills
• Positive energy and enjoys collaborating as a team
• Experience with Microsoft Office Suite, Zendesk and Google Drive

Skills

• Effective communication skills
• Proven experience in key account management
• Highly effective cross-functional teamwork

While skills and experience are important, we place equal importance on a candidate’s resourcefulness, adaptiveness and the ability to prioritise and find solutions appropriate for a situation.

Tele Sales Officer

Job Description & Requirements

(w COMM/Tele-sales / 5days)Attractive salary package + Commission
Office Hours / 5 Days
Grossed Up To $6000
Immediate Vacancy

Job Description

Acquire new customers through follow up calls
Engage & build good relationship with customers
Process all customers’ applications and documentations
Meet performance standards, business goals and sales targets.

Requirements
Minimum N-level
5 days per week

No experience

keen in sales call

Send your CV to [email protected]

Responsibilites

• Coordinate and maintain the quality and productivity of the Customer Services and Operations function.
• Provide support to the outsourced Contact Center.
• Oversee the daily operations of the Customer Operations team, offering support in governance to ensure compliance and the achievement of performance KPIs.
• Engage extensively with both internal and external stakeholders to synchronize business goals, as well as develop and implement strategic requirements and initiatives that support the business strategy and needs.
• Address and resolve escalations, complaints, and complex customer issues swiftly and effectively with minimal supervision.
• Analyze Customer Service data regarding issues or requests to evaluate, offer feedback, and suggest improvements to internal stakeholders.
• Carry out any additional duties as assigned.

Requirements

• Bachelor’s degree with at least 5 years of relevant experience in customer service related field.
• Strong verbal, written and interpersonal communication skills are required.
• Good understanding of Customer services and experience metrics and operations.
• ​​Good knowledge in customer service best practices.
• Ability to work independently in a fast-moving yet ambiguous environment and highly confident in responding to challenging and changing circumstances.
• Hands-on experience in transformation projects
• Experience working in a Digital-Tech start-up industry

Candidates with more years of experience will be considered for managerial positions.

• Review vendor listing in SAP which include creation, amendment and deactivation according to Hospital’s policy.
• Review vendors’ statement of accounts and resolve differences with the vendor.
• Verify, conduct accounts coding and update non-purchase order (“NPO”) invoices.
• Prepare monthly accrual listing for GL to perform accrual of expenses.
• Ensure all monthly direct debit transactions are keyed into SAP.
• Prepare and upload CPF and foreign workers levy journals into SAP Payment preparation, like Giro and Online Payment in SAP, etc for non-PO purchases, Locum & temp salaries, PCP scholars’ allowances, monthly patients’ medifund/silver charges and internal transfer of funds etc.
• Prepare 3 months payment trend with variance analysis to obtain email/online approval from Treasurer for online payment.
• Assets Management, not limited to creation, amendment and disposal.
• Also to conduct Annual Physical Fixed Asset Physical count.
• Support grant monitoring not limited to review and update CST utilization report and prepare documents for grant claim from MOH or AIC.
• Assist in year-end audit requests from auditor.
• Assist Assistant manager in maintaining and updating access rights of the bank.
• Review and streamline AP process, not limited to support the new electronic document management system project and its requirements.
• Undertake any other duties as and when assigned.

Requirements

Min Diploma in Accounting or above

5 years of relevant experience

Proficient in Microsoft Excel & Words, Outlook and Accounting software

Responsibilities:

· Provide secretariat and admin support for Colleges/Chapters organisational needs;

· Attend to meeting notices, agenda and minutes, and meeting logistics, including Council meetings and AGMs;

· Coordinate inputs and feedback on professional opinions;

· Assist in preparation and management of operating budgets;

· Administer requests for payments and invoices;

· Assist in production and distribution of promotional materials;

· Ensure currency and accuracy of information on website;

· Ensure compliance with statutory regulations;

· Handle regular continuing medical education and continuing professional development programmes and activities;

· Other duties as assigned from time to time.

Requirements:-

· Degree in Business Administration/Public Relations/Marketing Communication or equivalent;

· Minimum 3 to 5 years of experience in Administration and Secretariat support, preferably from the healthcare industry; but young graduate can apply too;

· Proficient in MS office;

· Good analytical, problem solving, negotiation and communication skills;

· Able to prioritize work and follow up with an eye for detail;

· A good team player, committed, able to multi-task and work under pressure;

· Able to work beyond office hours and on weekends/Public Holidays for meetings and events.

Responsibilities

• To assist HR/Admin Manager for the full spectrum of HR function and office administration duties including certification / licenses renewal.
• Responsible for leave management, medical record, training and development arrangement.
• Plan and organize staff engagement/team building activities
• Organize Co. function, events, festive gifts arrangement to customers
• Perform other ad-hoc duties as and when assigned by Management.

Requirements

• Diploma / Degree in Business Administration, HR related
• Minimum 3 yrs of relevant working experience and proficient in MS Office
• Able to start work within short notice is an advantage

Interested applicants, please send your resume to [email protected]

Accounts Executive

Hexacon Construction is seeking an accounts executive immediately.

What’s on offer

This is a permanent role based at Balestier Road.

· SGD 2,600 - $3,700 monthly, depending on experience and qualifications

· 5-day work week

· 14 days annual leave

· 3 months probation

Reporting to the Finance Controller and Senior Accountant, you are responsible for:

· Maintain accounting general ledgers within accounting software and on Excel

· Perform general ledger, bank, supplier statement reconciliation

· Assist in preparing monthly management accounts, quarterly GST Form 5

· Assist with auditor and tax agent queries, providing of relevant information

· Accurate data entry into claims submission, supplier and payment processing

· Other ad-hoc duties

The successful candidate should:

· Degree / diploma in accountancy

· Ideally, 1-3 years of accounting experience. However, fresh degree / diploma graduates are still welcome to apply

· Meticulous, with an eye for detail

· Spoken and written English proficiency

· Candidates with prior experience with IFCA accounting software will have a significant advantage, but not a must

· Live within the Balestier / Toa Payoh / Bishan area

Job Responsibilities:

· Conduct inspections of vehicle before departing to deliver goods.

· Pack and load products onto trucks according to company’s specifications.

· Deliver orders to customers on assigned routes and time schedules.

· Unload goods as per client specifications.

· Review deliveries with customers to ensure products meet their needs.

· Ensure good customer service is provided (eg. good customer service upon deliveries).

· Assists in warehouse operations - picking, receiving, sorting, packing, and quality checking on products.

· Perform other ad-hoc duties as assigned by superior.

Requirements:

· Possess a valid Class 4 driving license

· Minimum 2 years of working experience in the related field

· Willing to perform overtime as and when required.

· Able to handle loading/unloading of goods

Working day: 5 Days Work Week (Monday-Friday)

Working timing: 8:30am-6pm

Location: Tai Seng (Walking distance 8-10minutes from MRT)

Benefits:

• 0-20% Monthly Performance Related Pay
• 2% Monthly Medical Allowance
• 14 days annual leave + 14 days medical leave
• 5 Days Work Week

Responsibilities:

Handle daily administrative tasks: document processing, filing, phone answering and forwarding, and mail handling.
Provide sales support by collaborating with the sales team to ensure smooth processes.
Generate and manage invoices with accuracy and timeliness.
Assist in client communication, addressing queries and needs.
Demonstrate proactive learning and self-improvement.
Perform ad-hoc tasks assigned by superiors or managers.

Requirements:
Candidate must possess at least Diploma/Bachelor’s degree/Professional in Business Administration/Management or equivalent.
Excellent communication skills, team collaboration abilities.
Strong sense of responsibility and self-motivation for independent task completion.
Proficiency in Microsoft Office suite.
Adaptability to varying work environments, pressure situations.
Effective time management and problem-solving skills for multitasking.

22C1322 Maxhunt Resource Pte Ltd

R23116279 Ng Shu Wang

Our Working Culture

We are all about the new and the bold. Embracing individuality while encouraging innovation, we meld dynamic minds with strong ethics to put forth our finest work wherever we are, whatever we do. In a fast-paced world full of interesting challenges, we strive to give only the best solutions.

Why Join Us?

We believe that the best ideas come from a diversity of thought. If you are a critical thinker looking for a fulfilling career, then look no further. Join us at Vanguard and redefine your daily grind with our easily accessible office, flexible working hours, and wide range of retail, furniture, and F&B discounts.

Job Summary

As a Product Specialist on our Team, you will play a pivotal role in managing the B2C sales process for a specific brand. You will be engaging in market and technical product research, and building strong client relationships.

Key Responsibilities

• Administer the sales process including customer service, product demos, present proposals and closing of sales and follow up for a specific brand
• Assist in technical product research and involved in the review process with the design team
• Incharge of day-to-day operations and activities which includes administering everything related to said brand e.g. sales, procurement, aftersales and arranging for delivery
• Conducting market research, analyzing customer feedback to identify opportunities for product improvements and future development.
• Overseeing sales forecasting, planning and executing promotional events and overseeing social media marketing
• Liaise with other staff(s) involved in USM sales across related channels
• Assist with any other ad-hoc duties as assigned and required by the company

Skills and Qualifications

• Bachelors / Diploma in Business or a related field preferred
• Excellent communication and interpersonal skills, with the ability to build rapport with client
• Product knowledge and the ability to present technical information in a clear and cohesive manner
• Prior experience in B2C sales and Design background is preferred

Job Description

• Handles Accounts Payable and Receivable
• Prepare monthly GST return and assist in generating accounting stuffs
• Handles admin, data account records
• Prepare payment vouchers, order sheets for purchases and process payment to subcontractors, suppliers etc
• Perform daily administrative duties and any other ad-hoc duties assigned by the company.

Requirement:

• Min. Diploma in Accountancy / Business Administration or other recognised accounting equivalent certification with minimum 1 year accounting experience in Interior Renovation/Construction/Manufacturing industry
• Familiar with Singapore GST system
• Able to work independently with minimum supervision
• Meticulous and able to work under pressure and meet tight deadlines
• Proficient in Microsoft word and Excel spreadsheet
• Able to commence work within short notice would be advantageous
• Entry level / Diploma Holders without working experience are welcomed to apply

Mon to Fri 9am - 6pm

Location: Tai Seng

Salary: up to $3,800 (depending on experience)

JOB SCOPE:

Purchasing Support:

• Data entry and maintenance of procurement records and documentation.
• Assisting in the preparation of purchase orders.
• Overseeing the acquisition and restocking of office supplies, stationery, and consumables.
• Material sourcing, price negotiation and order fulfilment.
• Receive, monitor and deliver inventory as per the supply chain and inventory control process.
• Assist to load and unload deliveries as needed.
• Ensure the purchase made is accurately match with the material requested by the project team.

Administrative Support:

• Day-to-day administrative duties for office management.
• Organizing company activities, team-building activities, and corporate functions.
• Help to manage/maintain the company's properties.
• Assisting with logistics and performing other ad hoc duties as assigned.

HR Support:

• Schedule job interviews and assist in the interview process.
• Providing assistance on onboarding and offboarding administration of new hires and resignees.

Other duties assigned by Office Manager.

REQUIREMENTS:

1. Minimum diploma in Business Administration or experience in a similar field.
2. Excellent administrative and coordination skills.
3. Computer literately (ERP, MS Office etc)
4. Ability to read and write Chinese is an advantage.

Job Description:

· Able to install and repair electrical wiring, systems & fixtures in buildings.

· Assist the operations teams with electrical troubleshooting and repairs

· To perform corrective / preventative maintenance on equipment

· Having experience installing and repairing plumbing fixtures

· Ensure that the work area is safe and clean

Job description

· Review the safety management system and offer suggestions for enhancement.

· Implement and oversee the ECM Plan as per requirement.

· Collaborate closely to monitor earth control activities at different stages of the project.

· Manage on-site safety audits.

· Investigate incidents/accidents and propose corrective actions to prevent recurrence.

· Ensure staffs adhere to statutory acts, regulations, company safety protocols, and industry codes.

· Demonstrate effective communication abilities to interact with colleagues, clients, and governmental bodies.

· Perform any other ad-hoc duties as assigned.

Requirements

· Diploma in Workplace Safety & Health or equivalent

· Registered WSHO with ECO and ECMO

Meranti Power Pte Ltd, a fully owned subsidiary of Energy Market Authority, is establishing a multi-discipline project team to manage the development of the new power generating station on Jurong Island. We are currently working with the Engineering Consultancy Services Consultants in all aspects of the development of the new power generation station.

We are inviting applicants for the position of Commercial Executive, who shall work on the Commercial aspects in the generation station development and subsequent operations after commissioning. The Commercial Executive shall report to the Head, Project and Commercial and assist him to:

Responsibility:

• Perform electricity bidding and natural gas nominations in accordance to bidding strategy, management’s directions as well as Singapore Market Rules, Gas Network Code and gas agreement.
• Generate accurate and timely reports on trading performance in the Electricity and Gas market, incorporating analysis including industry study, forecast of electricity demand and generation supply and projection of electricity prices, as well as new regulatory papers and proposals to stay up-to-date with energy market developments.
• Understand the contractual obligations of the various natural gas supply contracts and retail electricity contracts and liaise with power plant operation team to meet the Company’s generation running plan..
• Prepare daily estimated Gross Margin performance, highlighting key market events or trading activities and prepare month end accruals to Finance.
• Prepare, set up and implement trading related tools/systems, as well as contracts and fuel sales agreements.

Requirements:

• Degree in Engineering, Business Administration, Economics, Mathematics or equivalent
• Relevant working experience in energy industry would be an advantage.
• Good working knowledge and application of MS Office and Excel macro.
• Self-motivated and independent with strong analytical and communication skills.
• On normal work hours. However, must be able to perform scheduled duties, including work from home after office hours as the Electricity Market operates on a 24 x 7 basis.
• At least 2 years’ experience in trading in the Singapore Wholesale Electricity Market (SWEM)
• Possess experience in gas nomination and has know of the Singapore Gas Network Code.
• Good presentation and interpersonal skills would be an advantage.

Interested candidates, please forward your detailed resume, including last drawn salary, expected salary and date of availability to : [email protected]

Only shortlisted candidates will be notified.

By submitting your personal data and/or resume to Meranti Power Pte. Ltd. (“MP”) or to [email protected], you shall be deemed to have given your consent to MP for collecting, using, and disclosing your personal data for the purpose of assessing your job application.

Responsibilities:

• Create graphic assets for the team
  Design and create various campaigns and collateral across channels
• Maintaining a consistent approach and high level of creativity across all assets
• Creation of IG/TikTok artworks according to campaign and content
• Research, analyze, and present new and fresh ways to approach and execute social content
• Participate in brainstorming sessions/discussions within the team on how to improve in delivery of content on all social platforms
• Assist in ensuring that all assets are delivered as promised
• Assist in photoshoots when necessary
• Support in the creation of artwork and content (photos and videos) for our social channels
• Creating daily graphics for Instagram Stories
• Styling flat lays

Requirements:

• Excellent design skills, especially typography
  Proficient in Adobe Photoshop, Illustrator, and Lightroom
• Basic knowledge of image editing and retouching
• Preferred experience designing for online channels
• Prior experience in creative design work
• Strong multi-tasking skills
• Videography and post-editing skills are required
• Knowledge of creating content for Instagram Reels and TikTok.
• Knowledge of photography, and handling DSLRs will be a plus
• Quick thinking and problem-solving attitude in tackling obstacles that may compromise workflow, capacity, and or quality
• Experience in the lifestyle/fast fashion industry and e-commerce is preferred
• Minimum 2 years of working experience in design

Interested candidates may drop us an email with your resume and portfolio at [email protected]. We regret that only shortlisted candidates will be contacted.

Job Summary:

• Salary Range: Up $5,500 + AWS + Average 2.5 Months VB
• Working Location: Central
• 5 days working day

Job Responsibilities:

• Prepare Letter of Offers for new and renewal of Leases and Licences
• Prepare documents for Variation to Letter of Offers / Agreements, Novation, Pre-Termination etc
• Preparation of letters for lease related matters, including letters to tenants for application of utilities,letters to remind tenants of lease obligations
• Conduct Business Profile Search for prospects and tenants
• Update Standard Operating Procedure (SOP) & maintain an efficient and effective document system to meet documentation standards
• Responsible for all internal/external audit check compliance for the Department
• Keep track and process all lease related matters.
• Maintain and update in-house system with lease information for billing purposes.
• Handle POS integration related matters
• Keep track and process all lease management related matters.
• Process security deposit refund to tenants
• Handle GTO related matters
• iaison works with appointed lawyers for preparation of agreement.
• Perform other administrative support to department (i.e. sort, scan, process, file/efile documents, process payments that is relating to the department, assist in stationery and office supplies to department etc.

Requirements:

• Possess comprehensive knowledge of Landlord/Tenant obligations in commercial terms

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Registration Number: R22108956

EA Licence No: 20C0426 (Elitez & Associates Pte Ltd)

Job Responsibilites:

• Responsible for overseeing the payroll process for employees, ensuring timely and accurate submission of payroll data.
• Review and verify employees' time sheets and reimbursement documents, ensuring proper approval.
• Maintain and update employee data both in excel and the system.
• Handle the submission of government claims such as work levy waivers.
• Address and resolve employees' and workers' inquiries, providing advice and solutions as needed.
• Evaluate, propose, and manage the re-contracting of group medical insurance, personal accident, and WICA.
• Administer all aspects of employees' and workers' leave records, claims, and encashment.
• Process staff medical reimbursement claims for HQ employees at all levels.
• Ensure proper maintenance and updating of all documents.
• Provide detailed breakdowns of levy bills and levy rebate breakdown lists to the Accounting department.
• Analyze leave application trends and recommend improvements where necessary.
• Prepare reports and statistics for HR reporting purposes.
• Manage and follow up on employees' and foreign workers' medical insurance claims, ensuring timely submission within entitlement.
• Handle MOM surveys and related documentation.
• Offer support on ad-hoc HR tasks and projects as required.

Job Requirements:

• Minimum requirement of a Diploma in Human Resource Management or its equivalent.
• 2-3 years of experience in in-house payroll management.
• Preferable experience in managing a high volume of payroll, approximately 1000 headcount.
• Strong understanding of the Employment Act and proficient in HR practices and regulations.
• Proficiency in Microsoft Office, particularly in MS Excel.
• Outstanding interpersonal and communication abilities.
• Capable of working independently within a fast-paced environment.
• Demonstrates meticulousness, commitment, and proactive initiative.
• Possesses strong analytical skills and resourcefulness.
• Well-organized with the ability to handle multiple tasks simultaneously.

Key Responsibilities :

• Ensure Accounts Receivables are updated daily into the system and all documents is properly filled.
• Monitor and follow up with customers to ensure timeliness and effectiveness in collection and meeting of collection targets.
• Analyze customers’ payment pattern and trend.
• Ensure month end closing on Account Receivables are as scheduled.
• Conduct regular credit control reviews of key customers.
• Weekly reporting and meeting with the team to resolve any AR related issues.
• Prepare Debtor Aging Report, Debtor Statement, and other reports as deemed necessary.
• Follow up with Sales Team members on verbal orders.
• Undertake any other task as and when assigned.

Job Requirement :

• Diploma in Accounting / Business Administration
• Strong analytical skills and the ability to take initiative and prioritize
• Willing to work in fast paced and multi-task environment
• Good Microsoft Excel skills.
• Ability to meet deadlines and take-on new tasks and eager to learn

This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage. Proficiency in Mandarin Chinese is required.

Please apply for this position via our careers page (https://www.ysuites.co/careers/).

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 5 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Must be bilingual in English and Mandarin Chinese
6. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
7. Strong Microsoft Power Point and Excel Skills desirable
8. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
9. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
10. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
11. Experience with EDM software an advantage.
12. Excellent time management and organisational skills
13. Dependable and proactive in follow up
14. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
15. Robust execution and implementation abilities
16. Highly independent and able to work under stressful situations
17. Team player and able to drive outcome and handle difficult negotiations and exchanges

JOB DESCRIPTION

· Conduct thorough market research

· Develop integrated sales and marketing strategies

· Create and execute marketing campaigns

· Generate leads through various channels

· Build strong customer relationships

· Ensure consistent brand management

· Analyze marketing and sales data

· Develop engaging and relevant content

JOB REQUIREMENTS

· Minimum Diploma and above

· Willing to learn and flexibility to adapt to working environment

Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

As part of the national HealthierSG initiative to transform the way healthcare is delivered, NUHS Regional Health System Office (RHSO) is setting up a Care and Call Centre (CareHub) to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take charge of own health.

You will be responsible to support the smooth operations and administration of CareHub. Your exceptional organizational skills, discretion, and ability to handle complex tasks will be instrumental in ensuring operation success. You will be instrumental in supporting the monitoring of CareHub’s key performance indicators (KPIs) and ensuring that CareHub’s service standards are met to deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will also participate in the development, implementation and review of CareHub’s functions and initiatives, as well as be a knowledge champion to continuously support our call centre officers to obtain and maintain competency in managing resident and partners’ queries within KPIs and standards. You will have the opportunity to be part of a dynamic team and we are looking for like-minded individuals to join us who are positive, passionate about service experience with a quality improvement mindset.

Roles and Responsibilities include but not limited to:

1. Knowledge champion: Part of the first line which Call Centre Officers can approach for complex queries and clarification on CareHub’s workflows.
2. Curate and review knowledge based on cases and upcoming initiatives in a timely manner with proper documentation and tracking of when and which articles are due for review. This involves the creation, review and upload of articles to ensure a relevant knowledge management system to support the Call Centre Officers.
3. Support the training and refresher of CareHub team for new and existing staff. For example, being one of CareHub trainer to the creation and implementation of knowledge quizzes and competency refresher sessions.
4. Conduct audits on call and email cases to ensure standards are met with proper documentation and basic visualization charts to support high-level reporting to management.
5. Support in the identification of training and service gaps through analysis of call centre’s data and collaborate with team to implement initiatives to close gaps.
6. Troubleshoot basic IT issues and escalate complex IT incidents to the appropriate parties in accordance with workflow / protocol and follow-through till resolution.
7. Coordinate and facilitate staff training programs and workshops, ensuring proper documentation and tracking of training activities and budget.
8. Support in the manpower planning and scheduling to ensure there is sufficient manpower helming the CareHub’s hotline and email.
9. Asset management which includes the update and maintenance of asset record on a regular basis.
10. Support procurement activities by researching and identifying potential suppliers. You will be responsible for requesting and reviewing price quotations, negotiating terms, and making purchase recommendations. Your role will also involve maintaining inventory records and ensuring the timely delivery of goods and services.
11. Play a vital role in the on-boarding process of new employees, handling administrative tasks such as coordinating paperwork, updating and coordination of the training plan and schedule, updating email distribution lists, setting up workstations, and providing necessary resources. Additionally, you will be responsible for managing off-boarding activities, including the collection of company assets, conducting exit interviews, and updating relevant records.
12. Collaborate with other departments to support the operations and administration of CareHub eg. work with the finance department to track and monitor budgetary expenditures.
13. Coordinate and schedule meetings which will involve the booking of rooms, arranging necessary equipment, and ensuring all logistical aspects are well-organized.
14. Undertake additional administrative tasks as required. These may include data entry, filing, and providing general office support. You will also have the opportunity to support other departments with various projects and initiatives on an as-needed basis.Qualification Required and Area of Discipline

• At least Diploma qualification
• Required Competencies and Capabilities (Skills, Experiences and Professional Licences)
• Positive attitude with a customer experience mindset
• Highly independent, self-motivated and collaborative in team setting
• Good interpersonal communication and writing skills
• Highly adaptable and good situational judgement.
• Meticulous
• Experience in training and audit related roles in call centre or service line will be advantageous.
• Ability to speak various languages will be advantageous.
• Proficiency with Microsoft suite of applications
• Open to work extended hours eg weekends
• Note: Current working location is in the West.

GetGo is Singapore’s largest and fastest growing carsharing platform that enables everyone with the freedom to drive, without the burden of ownership. Our vision is to be APAC’s #1 carsharing platform as we seek to create a mobility ecosystem that's shared and sustainable for all.

We are looking for a Performance Marketing Executive to be part of GetGo’s highly energetic and dynamic performance marketing team.

As a data-driven and results oriented digital wizard, you will investigate and understand GetGo’s users’ acquisition journey; with data as your guide, design and execute digital marketing campaigns that are effective at acquiring users. Your responsibilities will range from planning, testing, implementation, optimisation and reporting of performance marketing initiatives to help drive traffic and maximise ROI across organic channels, paid channels, website and app stores.

Day to Day Activities

• Plan and execute paid marketing campaigns across web, app, search, display and digital advertising to drive conversions to our app.
• End to end management of performance marketing activity across paid channels
• Coordinate regular deep dives into the acquisition performance, build report models and analyze the performance of advertising campaigns
• Effectively manage campaign budget spend by keeping track of budget pacing and troubleshoot accordingly.
• Track and report on key results of media activity and provide recommendations to optimise overall spend and performance
• Develop, oversee, and evaluate A/B test campaigns to derive the most effective campaign
• Manage the company’s website and improve traffic and conversions
• Stay abreast of emerging digital tools and platforms, digital marketing trends, new technologies, and share insights with the rest of the team
• Work closely with other teams and stakeholders to ensure acquisition goals are met

Who We Are Looking For

• Experience in campaign management / ad ops role utilizing ad tech platforms, programmatic ad buying, web analytics tools and MMP tools such as Google, Google Analytics, AppsFlyer and Wordpress
• Degree or Diploma in Business Analytics, Marketing or similar field
• Strong analytical skills – familiarity with analytics tools (Google Analytics, Adobe Analytics, or other equivalent analytics tools)
• An analytical mindset and methodical approach – extensive Excel skills and an ability make recommendations based on statistics and experimentation results
• Able to work independently and is a self-starter
• Problem solver and a multitasker that enjoys a fast-paced startup environment
• A good team player with excellent communication and interpersonal skills

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Driven by Purpose
• Stay Curious and Humble
• Collaborate with Empathy
• Make it Better
• Get It Going!