Media Relations:

• Work closely with MFLG’s incumbent PR agency to gain positive media mentions, influence and establish interest in MFLG’s target segments to increase sales prospects and drive visitorship.
• Complement and amplify Sales & Marketing efforts to create a steady drumbeat of media coverage all year long.
• Host local and regional media and KOLs and establish strong relationships with them.
• Engage and coordinate with internal stakeholders to facilitate media tastings, interviews & familiarisation trips.
• Assist with any additional duties as required.

Content Development & Reporting:

• Curate, edit and maintain high quality content and assets for owned and earned channels to ensure consistent messaging. This includes press kit, factsheet, executive bios, speeches, FAQs, media gifts, and other PR collaterals.
• Create and curate content for company’s LinkedIn page.
• Assist in editing and submitting entries for industry awards.
• Assist in compiling, vetting, and analysing daily and monthly PR reports.

Corporate Communications:

• Internal & external stakeholder communications, including crafting and/or editing circulars and letters.
• Support in company’s ESG initiatives including community outreach and sustainability efforts.
• Support in entering industry awards, including drafting and editing award submissions.

Crisis Communications:

• Support in crisis communications, including preparing/editing FAQs and holding statements and participating in crisis management exercises.

Responsibilities:

. Hunter Sales Role

. Establish a strong relationship with client.

· Responsible for providing the client with the most cost efficient solutions.

· Conduct sales pitch to potential client.

· Provide exceptional customer experience and maintain a high standard of service.

· Maintain a good after-sales relationship with clients and ensure their enquiries are handled promptly.

Requirements:

· Minimum 1 years of sales experience, fresh grad are welcome to apply.

· Pleasant personality, proactive and self-motivated.

· Excellent interpersonal, negotiation and communication skills.

· Strong command of English & Chinese.

Benefits:

· Training Provided

. Attractive Commission & Allowance

· Annual and Medical Leave

· Career Progression

· 5-Day Work Week

The Programme Executive will reach out to corporate partners to identify and profile suitable job vacancies; and work with community partners to identify and refer persons with disabilities for training and employment opportunities. He/she liaises and collaborates with key partners to showcase best practices on inclusive employment and organises employment and employability related outreach events.

Job Responsibilities

• Develop effective outreach and engagement plans with corporate and community partners.
• Consistently work with corporates to identify and profile job vacancies suitable for persons with disabilities.
• Consistently work with community partners and training partners to identify and refer persons with disabilities for training and employment opportunities.
• Organise learning journey to share best practices on inclusive employment to corporate and community partners.
• Monitor and evaluate progress of outreach and engagement initiatives.

Requirements

• Strong people management skills.
• Strong communication and interpersonal skills.
• Good organizational and time management skills.
• Experience in managing internal and external stakeholders to build relationships and drive collaborations.
• Experience in working with people with disabilities is preferred.

Job Scope

- Responsible for updating and maintaining of inventory database.

- Monitor stock movement

- Responsible creation of new product and product maintenance in system

- Compile inventory-related reports

- Issue D/O & Invoices to customers

- Stock transfer within locations

- Liaise with warehouse team

- Perform AR/AP duties

- Advise on any inventory-related enquiries

- Perform any other duties as assigned

Requirements

- Professional Certificate/Nitec, Diploma

- Preferably 2 years of relevant experience in handling inventory, AR & AP

- Proficient in Microsoft Office applications (especially Microsoft Excel)

- Team player, good working attitude and able to work independently

- Good written and verbal communication skills

- Well-organized with strong attention to detail

- Motivated, meticulous and results oriented

- Resourceful and problem solver

*** Sales & Marketing Executive ***

- Attend to customers enquiries and email

- Resolve orders related issues, preparing quotations and invoices

- Sales coordination

- Create digital marketing

- Prepare proposals and copywrting for marketing campaigns

- Knowledge of design softwares

- Inovative and creative ideas

Please contact,

Kesmond Yow

Mobile: 97438394

Reg. No.: R1550395

Kylice Recruitment Pte. Ltd.

EA. License: 19C9585

Key Responsibilities:

• To perform data entry and general administrative duties
• To serve walk-in customers
• Provide insurance quotations and process motor insurance applications, renewals, endorsements, cancellation and issuance of insurance documents
• Ensure proper documentation, records and filing upon issuance
• Manage emails and phone enquiries from customers and internal stakeholders
• Update and maintain accurate customer database
• Other ad hoc tasks assigned

Job Requirements:

• Candidate must possess at least a Degree and above in any field
• General Insurance experience (with BCP, PGI and ComGI Cert) and navigation of insurance portals are an added advantage
• Proficient in Microsoft Office applications, with advanced Word, Excel, PowerPoint
• Has a good command of English, with both written and oral communication skills
• Ability to multitask and prioritize daily workload
• Takes accountability of work and good attitude over teamwork
• Possess good interpersonal skills
• 5.5 days work per week; Mon-Fri : 9am-6pm; Sat : 9am-1pm

Position Overview
The Capella Connects Executive handles reservations enquiries and communications from guests, travel agents, and referral networks.

The Role

1. Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
2. Communicate pertinent guest information to designated departments/personnel
3. Pass on requests in a timely and accurate manner to appropriate colleagues
4. Process reservations by email, telephone, central reservation systems referral or from the sales/catering office, other hotel departments, and travel agents
5. Enter all sales booking and group contracts on a timely basis
6. Create and maintains reservation records by date of arrivals
7. Prepare letters of confirmation
8. Process cancellations and modifications and promptly
9. Process and monitor advance deposits/prepayment on reservations

Talent Profile:

1. Strong customer service skills
2. Strong verbal and written communication skills
3. Willing to work a flexible schedule including weekends
4. Experience in hotel property management systems as well as extranets and central reservations systems and their functionalities

Job Description:

· Manage full sets of accounts includes performing daily accounting & finance duties such as receivables and payables processes, general ledger, tax and bank reconciliation, etc.

· Ensure integrity of GL & timely closing of accounts.

· Prepare monthly closing journal adjustment.

· Review monthly vendor invoices to ensure completeness.

· Review and check on the supplier's costing.

· Ensures that accounts receivable and billing policies and procedures are properly implemented.

· Raises for Interco Billing and Credit Notes when required. Assist in billing process, if needed.

· Ensure all the import purchase with sufficient supporting document.

· Consolidated the monthly report & check for Petty Cash, Fixed assets, and other claims.

· Prepare reconciliation for Ewallet-Alipay, Interco Balance, Aging, GST & Bank accounts.

· Involve in continuous improvements efforts.

· Coordinate and liaise with external parties like external auditors, tax agents and government authorities where required.

· Involve in automation and other related digitalization projects.

· Tax Compliance:

Ensure compliance with tax regulations and assist in the preparation of tax returns.

Stay informed about changes in tax laws and regulations.

· Audit Support:

Collaborate with external auditors during the audit process.

Address audit findings and implement recommendations.

· Other ad hoc duties as assigned.

Requirements:

· Only Singaporeans need to apply

· Min Diploma in Accounting & Finance or equivalent

· At least 3 years of experience in accounting & finance

· Strong understanding of accounting principles

· Ability to work in a dynamic environment

· Ability to work independently with a high degree of accuracy and efficiency

• Preparation, submission and filing of GST returns
• Prepares payments by verifying documentation, and requesting disbursements.
• Responsible for month end closing; assist in the preparation of Management Reports on a monthly basis.
• Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports.
• Provides financial information to management by researching and analyzing accounting data; preparing reports.
• Prepares invoices by monitoring and communicating with the project team on progress claim.
• Prepares asset, liability, and capital account entries by compiling and analyzing account information.
• Documents financial transactions by entering account information.
• Oversee Credit Control functions; Sales reports update & Collections posting & reconciliation.
• Recommends financial actions by analyzing accounting options.
• Maintains customer confidence and protects operations by keeping financial information confidential.
• Record transactions and events about sales, purchases, receivables, payables and cash.

Position Overview

An ambassador to Capella Singapore & The Club Residences by Capella Singapore, the Senior Club Executive provides assistance to tenants and guest by assisting with reservations, accounting procedures, handling of complaints or enquiries and all other the day-to-day operation matters of the Club Residences. Partnering with respective immediate departments to meet established standard prior to their requirements, the Club Executive is also responsible for the overall tenure, efficient check-in / check-out, in unit explanation and update of all Guest Preferences.

The Role

• Confirm reservation in system and review all noted information in trace, note and amenity reports
• Prepare guest registration card and room key upon check in
• Conduct group check-ins/outs
• Aliases with culturist team and bell desk for guest arrival/ departure transportation arrangement
• Handle guest’s complaint and inquiries and provide responses accurately
• Build good rapport with all individuals including internal and external
• Assist in making reservations such as walk in reservation
• Present folio to guest and resolve and disputed charges

Talent Profile

• Excellent communication skills.
• Minimum of 2 years’ experience working in a luxury brand hotel or residences.
• Willing to work flexible hours, including weekends and public holidays
• Excellent judgment, attention to detail and ability to handle confidential information.

• Workplace : Pandan Road (Transportation to and fro from Clementi Station)
• Salary: $2500 - $2800
• 5 days week - Working Hours : Monday to Friday, 8:30 – 17:30
• ONLY Singapore Citizen or Resident needs to apply as no quota for work pass sponsorship.

Benefits :

1. Good staff welfare
2. Attractive remuneration package
3. Variable bonus & AWS
4. Medical & dental benefits
5. Transport allowance $120

Responsibilities :

1. Support daily operation of in Finance, HR and Admin Department
2. Record suppliers’ invoices and staff claims.
3. Process payments.
4. Reconcile AP balance against supplier’s SOA.
5. Maintain Fixed Assets listing.
6. Perform month end financial closing.
7. Prepare monthly reports.
8. Prepare and submit GST returns.
9. Prepare bank reconciliation and audit schedules.
10. Maintain accounting files and records.
11. Support in financial audits
12. Handle HR and general administrative duties
13. Job rotation
14. Any other duties as assigned.

Requirements :

1. A level or Diploma in Accounting & Finance/Business Administrative
2. Minimum 1 years’ experience in accounting
3. Efficient in English and Chinese to handle Chinese speaking clients
4. Proficiency in Microsoft Office
5. Knowledge of QuickBooks accounting system would be advantageous.
6. Able to work independently and as a team to support each other.
7. Able to work under tight deadlines.

To Apply >>

Please attach updated detail resume in MS WORD FORMAT (.doc file) with the following information:

1. Personal Particulars
2. Education
3. Work experiences (period of employment & job duty) in point forms
4. Last drawn salary in each employment

5. Expected salary
6. Reasons for leaving each employment
7. Earliest work commencement date / Notice period

(We regret that only shortlisted candidates will be notified)

Responsibilities:

• Assist in the pre and post contract administration of projects.
• Ensure timely and accurate updating of project monitoring files.
• Assist in proper documentation and filing system.
• Work closely with QS in charge to ensure all documents flow to and from all necessary parties and all work done are recorded and bill on time.
• Other duties as and when assigned.

Requirements:

• GCE “O” levels or above
• 2 years of relevant working experience in document management
• Has good document control & administrative skills
• Good working knowledge of MS Office, and adept at spreadsheets and file management systems.

Accounts Cum HR Executive

• 5 days work week (Mondays- Fridays 9.00am - 6pm)
• Location : Ubi
• Simple and Conducive Environment
• Salary: Up to $3.9K

Job Description

• To handle full set of accounts independently
• Issue tax invoices to customers
• Input month end journals and prepare monthly reports
• Prepare Monthly Financial Reports for Management
• To handle yearly closing submission and schedules for external auditors
• To handle quarterly GST submission
• Process payments
• Take on ad-hoc financial matters and projects that may assign from time to time.

HR:

• Prepare Monthly Payroll and CPF Submission and Yearly IRA8 Submission
• Annual leave administration

Requirements

• Diploma or Degree in accounting or equivalent
• 3 years of relevant accounting and payroll experience
• Positive attitude and willing to learn.

Please apply with updated resume in Microsoft Word Format (.doc) and must include the following information :

• Personal Particulars
• Education
• Work experiences( period of employment & job duty) in point forms
• Reasons for leaving each employment
• Last drawn salary in each employment
• Expected salary
• Earliest work commencement date / Notice period

(We regret that only shortlisted candidates will be notified)

· Engagement with surveyor to support investigations on accident damages

· Collate reports, evaluate and ascertain liabilities

· Assess, negotiate, and process claims

· Submit accident reports and liaise with insurance companies for comprehensive or 3rdparty claims

· Coordinate and managed paperwork and invoicing of repairs

· Ad hoc duties as assigned

Requirement

· Proficient in MS Office

· Strong communication skills

· Preferable with experience in motor claims, but not a must

· Able to work independently in a fast-paced environment

We regret only the shortlisted candidates will be notify.

Job Duties and Responsibilities:

• Receive, record and process daily purchase requisition from production department.
• Negotiate with supplier for the most cost effective deal.
• Manage and liaise with vendors to ensure on-time delivery of goods.
• Liaise with internal department’s personnel on project related activities.
• To attend meetings to understand and support project activities.
• To perform any other duties as assigned by immediate supervisor.

Requirements:

• Candidate must possess at least Primary/Secondary School/"O" Level in any field.
• At least 2 Year(s) of working experience in the related field is required for this position.
• Able to effectively communicate with suppliers / vendors.

Roles & Responsibilities

• Conceptualise, create, and produce high-quality content such as social media campaigns, internal emails, newsletters, and articles that articulate our practice’s culture, brand message, and value proposition.
• Lead, monitor, and analyse the effectiveness of our communications efforts, using metrics such as web traffic and social media engagement.
• Produce regular content for our internal communications platforms, ensuring all staff are up to date with important news and updates.
• Independently execute the onboarding process for new employees.
• Manage our website, ensuring it is up to date, accurate, and optimised for search engines.
• Support our firm’s business development efforts by developing compelling proposals and presentations that showcase our capabilities and experience.
• Manage SAA’s presence at industry events, including conferences, seminars, and career fairs.
• Organise and drive internal staff events and external client events.
• Handle administrative tasks related to the job, such as scheduling meetings, managing budgets, and coordinating with vendors.
• Support the team in other areas as required.

Requirements

• Bachelor’s degree in Marketing, Mass Communications, and/or Public Relations or related field.
• Preferred 5-8 years of experience, including experience in a corporate communications and writing role.
• Demonstrated proficiency and experience in management, content creation, and writing for various platforms.
• Excellent command of English.
• Exceptional collaboration, communication, and organisational skills to manage cross-functional stakeholders, and engage in internal and external social listening.
• Meticulous with impeccable follow-through and a can-do attitude.
• Versatile and adaptable
• Working knowledge of WeChat and the ability to support Mandarin-based content development will be advantageous.
• Graphic design, video editing, and photography experience will also be advantageous.

Roles:

-To perform indoor sales and handle stocks.

-Prepare Quotation, Invoice and Delivery Order

-Providing Administrative , Operational and Sales and Marketing Support

-Support MD and employees in variety of task and familiar with concepts of operation and procedures

-Comminicate effectively via email/phone.

-High quality of work and operate in timely manner.

-Liaise with clients to discuss projects and products requirements and delivery schedule

-Maintain contact listing

Requirements;

-Proven Admin and Sales experiences

-Knowledge of MS skills and management operational and procedures

- Excellent and efficient time management skill and communication skills.

-Knowlege of Auto-Count Accounting software is a plus

Duty & Responsibility

1. Perform full spectrum of Accounts Payable function for all subsidiaries with the Group.

2. Process daily payment plannings in treasury system, follow up with approvals and completion in internet banking.

3. Assist to execute and ensure strict compliance to Singapore financial reporting requirements includes audit, tax and GST.

4. Assist to ensure timely reporting of all subsidiaries reports and assignments required by Singapore and China headquarters.

5. Assist and support the Group Reporting Team, which includes completing both Singapore and China reporting requirements.

6. Adhere to all company rules and regulations including safety rules.

7. Any other duties and responsibilities assigned from time to time.

Requirements:

1. Minimum Diploma in Accounting

2. At least 2 years of experience in Accounts Payable

3. Able to multi-task

4. Good communication skills

Others Information:

1. 5-day work week

2. Company provides transport from Jurong East

3. Daily meal subsidy

4. Insurance, medical and dental benefits

Purpose of Job:

• Care for cancer patients within the Social Service Centre (SSC) according to 365CPS’ mission and values
• Facilitate the smooth running of activities in the SSC
• Provide administrative support to the running of SSC activities

Key responsibility areas:

• Patient Care
  • Attend to clients in the SSC with mindfulness of their needs in terms of diet and rest
  • Encourage clients’ participation in SSC activities
  • Reach out to new clients, including referrals and self-registered cases
• SSC Activity Management
  • Assist in the running and supervision of activities in the SSC
  • Coordinate volunteer support in running DAC activities
  • Engage with activity facilitators and participants to gather feedback
  • Publicise and raise awareness of SSC activities
  • Recommend improvement to SSC activities
• SSC Administrative Support
  • Follow up with absent clients to understand their needs and provide better support
  • Prepare a weekly report on client activity within the SSC

Requirements:

• Minimum 2 years of experience, preferably in events-organising
• GCE O-Level and above
• Basic proficiency in Microsoft Office Excel, Word, and PowerPoint

Core Competencies:

• Take personal responsibility in helping clients address short-term needs
• Understand self, personal values, beliefs and the way these impact the working relationship with clients
• Engage in self-care and active learning
• Demonstrate uncompromising honesty, ethics, and integrity

Work Time Profile:

• Monday to Friday from 9.00 AM to 5.00 PM
• Hybrid Work

Company Benefits:

• Staff Lunch
• Training and Development Opportunities
• Bi-Annual Profit-Sharing
• Performance Bonus
• Staff Discounts on Seafood purchases
• Staff Referral Incentive
• Medical Benefits
• One-way Shuttle Service to Jurong Fishery Port
• Confirmation Seafood Hamper

Job Duties:

• Prepare the Statements of Account for customers
• Maintaining an AR phone line to ensure queries or concerns from customers are addressed promptly
• Follow up on all AR outstanding matters to reduce overdue AR payments via email, calls and WhatsApp messages
• Daily updates of the cash/cheques collected
• Performing checks on credit notes
• Performing checks on purchase invoices
• Participate in system implementation and improvement
• Visiting customers together with the sales team to forge relationships and address outstanding issues
• Any other ad-hoc projects assigned

What you need to have/be:

• Educational background equivalent to GCE O Level or Diploma
• Ability to communicate effectively with customers, both written and verbally, to address inquiries and resolve issues in English and Chinese as most of our customers are Chinese-speaking
• High level of accuracy and attention to detail when processing financial transactions and maintaining records
• Proactive approach to addressing issues and finding solutions
• Strong knowledge of Excel
• Adherence to ethical standards and a commitment to maintaining the confidentiality and security of financial information
• Flexibility to adapt to changes in procedures, software, or organisational structure
• Candidates with some experience in basic bookkeeping preferred
• Prior experience with financial systems such as Navision or similar platforms preferred

Responsibilities:

• Attend to customers’ queries pertaining to sales and rental of equipment.
• Prepare Quotation and follow up.
• Liaise with operation team for equipment delivery.
• Submit signed Quotation, Purchase Order and Delivery Order to billing team for Invoice issuance.
• Collection of payment due from customer.
• Sourcing potential new customer.
• Establish and maintain positive customer relationships.

Requirements:

• Minimum GCE O-Level or Diploma in any field.
• Possess class 3 driving license.
• Knowledge in industrial equipment will be an advantage.
• Good interpersonal and communication skills.
• Self-motivated and result oriented.

Please apply with your updated resume with the following information:

1. Working experience in reverse chronological order

2. Expected salary

3. Date of availability

We appreciate your time and effort in applying for this position, however only shortlisted candidates will be contacted.

Based in Tuas and reporting to the Manager, Purchasing, you will be an integral member of the procurement team.

Your key responsibilities shall include:

• Ensuring the prompt and accurate processing of purchase requisitions through the best means possible, while meeting delivery and budgetary targets.
• Regularly reviewing, refreshing and managing the shipyard’s vendors and subcontractors to ensure that deliverables are being met at all times.
• Pro-actively seeking out non-conventional supply chains and new providers of equipment, material and services.
• Ensure that the company’s policies and SOP’s are complied with at all times.
• Supporting the Commercial Department’s cost estimation and project planning processes.

Basic Requirements:

• Utmost integrity and honesty.
• Minimum five years’ experience in a similar capacity in the marine and offshore industry.
• Degree or Diploma in an engineering or relevant technical discipline.
• Working knowledge in SAP preferred.
• Good leadership and negotiation skills.
• Knowledge of working with large datasets.
• Good analytical and organizational skills, resourceful and meticulous.
• Effective communicator in written and spoken English.
• Able to thrive in a fast-paced environment.
• Proficient in relevant Microsoft Office programs, including Microsoft Project.

Others:

5.5 days work week

Two-way company transport provided to and from Boon Lay / Lakeside

Your remuneration will commensurate with your experience and qualification.

Your career advancement will depend on your attitude and contributions.

KEEP CALM AND JOIN US!

Interested applicants please forward your detailed resume to

Penguin Shipyard International Pte Ltd

21 Tuas Road

Singapore 638489

Only shortlisted candidates will be notified.

Thank you.

• Improve on current SOPs by identifying loopholes and recommend risk aversion measures, conducting random checks on outlet’s compliance to SOP, and preparing audit reports.
• Support the F&B businesses which includes co-ordination with internal and external stakeholders, formulating project workplan and budget.
• Administer the POS system and other related systems.
• Improve on current SOPs by identifying loopholes and recommend risk aversion measures, conducting random checks on outlet’s compliance to SOP, and preparing audit reports.
• Partner with our different F&B business teams to develop a deep understanding of analytics needs and to define reporting, dashboarding, and data requirements.
• Any other duties as assigned by the Management Team.

We are seeking motivated and passionate person to work as Executive Vice President, Corporate Planning at regional HQ of Nippon Sanso Holdings Singapore. This position will oversees the regional planning activities in SEA + India region.

Key Responsibilities

• Analyze operating company’s business performance
• Manage Mid-term plan, budget, and monthly performance
• Correspondence to approval matters in accordance with DoA in NSHD group companies
• Promote efficient operations
• Formulate mid-term business growth strategies with operating companies and achieve the goal
• Other duties for regional function in the SEA + India region
• Duties assigned by the President & CEO

General Requirements

• Degree in Business, Business Administration, Accountancy or relevant field
• More than 10 years of working experience in corporate planning
• Willing and able to travel
• Possess initiative, drive and able to work independently and result-oriented
• Possess good communication and interpersonal skills
• English speaking and writing skill

Primary Objective(s) of Position

• Responsible for managing customer service operations, handling requests for quotation (RFQ), and overseeing regional container management in alignment with specified requirements

Duties & Responsibilities

Customer Services, RFQ, Tender, Trade, Sales Support;

• Attend to all customers enquiries, disputes cases via email or phone call, and respond timely to their queries.
• Prepare, maintain and review proposals, procedures, tenders, and service agreements with customers
• Filing & liaison with shipping line, freight forwarders & vendors for quotation and services
• Source and negotiate for competitive price-structures
• Conduct customer visits and business development when required
• MRG approval on S.E.A shipments routing to all Network agency
• Conduct Analyses of trade-lanes & prices

Inventory Management

• Track, update and analyze equipment turnaround/idle/repair time/idle time/repair time and implement measures for improvement
• Prepare daily container inventory report
• Liaise with various parties on purchasing, disposing, and leasing of containers
• Assess container repair charges, collection, detention and demurrage
• Oversee container seal and DG sticker management

Sea Shipment coordination & documentation support (assisting operation if required)

• Liaising with Customers, Vendors & Overseas partners
• Preparation of full set shipping documentation for FCL/LCL Sea freight shipments & local handling services.
• Execution of documents using the Company’s SAP System
• Ensure accurate & timely execution of documentation, custom manifest and invoicing to related parties within stipulated KPIs
• Maintain proper e-filing system of all documents for easy and systematic retrieval

Full set payment requisition;

• Ensure accurate & timely execution of invoicing to related parties within KPI,
• Keeping track of all payment’s invoices, reconciling processed work by verifying entries and arrange for payment requisition accurately & timely within credit period.

Transportation arrangement;

• Monitoring delivery & collection to meet the schedule for all services provided
• Keeping track of all quotation/tariff for payment’s invoices, reconciling processed work by verifying entries accurately & timely
• Coordination with all vendor & warehouse operations for loading/unloading related arrangements if required
• Any ad hoc tasks as assigned from management

Person Specifications

• Possess a Diploma in logistics and supply chain management, or at least 3 years of relevant experience
• Knowledge in container maintenance & repair
• Familiarity with SAP's Transport Module
• Experience in dealing with NVOCC Sea Freight Process Flow