About the role

The Senior Payroll Executive is responsible for full spectrum of payroll function including processing of salaries/ wages, pay adjustment, CPF submission, annual tax filing as well as regular headcount & reporting related to payroll, ensuring a high level of data accuracy and compliance. This is a one-year contract position.

What you will be doing

• Manage mid to complex monthly payroll processing across different shift patterns including overtime pay, festive advance pay, ad-hoc payroll and allowances.
• Ensure timely submission of tax clearance for non-local leavers.
• Prepare various quarterly accrual and provision reports for Finance reporting.
• Assist in preparation for journal posting to Finance system.
• Assist to prepare pre-payroll activities (e.g month end data for payroll checking, leave and attendance checking).
• Manage stakeholders enquiries relating to payroll costs, reports and grants computation.
• Any other ad-hoc duties as required.

The successful candidate

Essential

• Bachelor’s degree or relevant certification in HR
• Experience in payroll processing for both white-collar and blue-collar employees
• Highly proficient in MS Excel
• Meticulous
• Highly organised

Desirable

• Prior experience with BIPO system will be an advantage

Job Title: Sales Executive (ID4620)
Location: : Chin Bee Ave (Boon Lay)
Working Hours: Mon – Fri 9.00am-6.00pm
Salary: $3000-$3500

We are looking for a friendly salesperson to assist our customers. The salesperson is responsible for procure new clients and build long-term and string relationships with existing clients. To be successful as a salesperson, you must have excellent communication skills. A good salesperson meets sales objectives while remaining polite and helpful to customers.

Job Scope (Responsibilities):
• Help and also propose to our customers on frozen items
• Provide customers with information about frozen items
• Elevate complaints/ comments to management
• Liaising and good working relationship with admin and accounts department to facilities efficient and timely
• Prepare and execute sales plan
• Prepare monthly sales report
• Procure new clients and build long-term and string relationships with existing clients
• Meet sales and other targets as set by superior
• Gather feedback and information about customer needs, market and competition.

Requirements:
• Diploma/ degree in sales, marketing, commerce or a related field would be advantageous
• Excellent in communication skills
• Flexible working hours

Job description

· Provide day-to-day support for HR functions.

· Process payroll.

· Maintain and regularly update master database (personal file, personal database & etc.) of each employee.

· Assist in recruitment & selection activities.

· Administer onboarding / exit clearance activities

· Handle work passes application, renewal and cancellation.

· Maintains company organization chart and employee contact list.

· Liaise with insurance company on staff insurance and claims

· Administer training related matters including coordination or enrolment of internal & external courses, update & maintain training record etc.

· Handle disciplinary issues of foreign workers.

· Assists to prepare and submit IR8A for all operational workers.

· Manage workers’ quarter.

· Handle company certificate (BCA/ Slots/ Bizsafe) & Company Insurance

· Perform general office administrative duties such as stationary / pantry requisition and maintenance of office equipment / facilities;

· Any Ad-hoc assigned by your superior.

Requirements

· Minimum Diploma or Degree in Human Resource or equivalent

· Minimum 2 years of relevant working experience in HR and Admin functions in construction industry.

Job Highlights

• Central location.
• Executive Health screening, GP Clinic and Radiology Centre.
• 5.5 days' week (Monday - Saturday, Office hours)

About The Opportunity

As a Patient Care Ambassador, you will be a key member of our Clinic and Medical Centre, being the face of the Medical Centre, as well as handling administrative tasks and contributing to the smooth operation of our facility.

Role and Responsibilities:

• Manage administrative tasks such as patient registration, appointment scheduling, and maintaining accurate patient records.
• Operate the clinic CMS (Clinical Management System) for patient registration, data entry, retrieval of medical records, and generate reports based on test results for doctor’s review
• Handle billing and cashiering duties, including processing payments and issuing invoices or receipts.
• Introduce and explain medical services and pricing to patients in a professional manner, seeking opportunities to upsell when appropriate
• Assist with inventory management by monitoring and replenishing medical supplies and ensuring proper stock levels.
• Assist with providing basic medical screening procedures such as taking patient height/weight, administer vision tests, taking blood pressure etc. and phlebotomy (if qualified), or other clinical tasks.
• Ensure a clean and welcoming environment in the waiting area and examination rooms.
• Provide excellent customer service by greeting patients, answering enquiries and phone calls, and addressing concerns in a professional and empathetic manner.
• Collaborate with the Centre Manager and other healthcare professionals to coordinate patient care and facilitate the smooth flow of operations.
• Adhere to strict infection control protocols and maintain a safe and hygienic environment.
• Stay updated on clinic policies, procedures, and services to provide accurate and up-to-date information to patients.
• Perform other duties as assigned

Skills Required:

• Diploma or Nitec with at least 2 years of prior experience in a related field
• Minimum of 2 years of relevant experience in a healthcare setting, preferably in a similar role
• Proven experience in performing clinic duties and administration of health screening tests
• Familiarity with operating a clinic CMS system and preparing medical reports
• Strong organizational and multitasking abilities to manage administrative tasks effectively.
• Excellent communication and interpersonal skills to interact with patients, colleagues, and other healthcare professionals.
• Attention to detail and a high level of accuracy in recording patient information and test results.
• Ability to work in a fast-paced environment and handle potentially stressful situations with professionalism and empathy.
• Strong critical thinking and problem-solving skills to make informed decisions and provide appropriate care.
• Having a certification in Phlebotomy will be an advantage

We regret to inform that only shortlisted applicants will be notified for an interview.

To learn more about our Organization, please visit https://www.alliancehealthcare.com.sg.

Project Administrative

1. Telecom based Project document management and document coordination for seeking approvals inclide submissions
2. Communicating with ground operation team, client and building facility management for work access and further applications
3. Permit to work applications for operation and surveys
4. SP Electrical applications and Application processings include coordination with all 3rd parties and managements
5. Collect site information and prepare proposal and submitt to client for approvals
6. Collect site information and prepare Standard asbuilt submitt to relavent authorities
7. Collect fiber optic and data cable reports and keep track of project related all test report document regardless of electrical and datacabling works
8. Apply project CAR insurances and keep track
9. Propose and submitt all kind of project related access for work areas

Job specifications:

To support multiple project in telecom sector and other industrial sector such project related applictions, administrations, keep track of files, ptw submissions and seekeing approvals, liaising with partners and 3rd party managements and contractors, collect all data from engineer/operation team and prepare proposal and asbuilt document in standard practice. candidate must be able to communicate with client, office/shoppingmall/goverment agency facility managements for all access applications. Candidate must be also able to support internal teams required document and provide timley support to operation teams on ground thru tele or email communication.

Join Our Growing Team!

The SKYLINK Group is a premier all-in-one mobility solution provider for retail sales of passenger cars and commercial vehicles, all vehicle leasing, Motor insurance, credit Hire Purchase financing, Motor workshop with full capacity of MRO (Maintenance, Repair and Overhaul) services, and vehicle body engineering works for all commercial and passenger vehicles.

Since 2017, SKYLINK Group has been rapidly expanding its offerings and fleet. We have served over 5,000 corporate customers including major industry leaders in logistics, distribution, F&B, marine, construction, sanitation, and government services.

With a commitment to fleet modernization, we have expanded our offerings to EV and Hybrid vehicles, and continuously aspire to provide greater value to our customers.

Be a part of the SKYLINK family and kick-start your career growth and progression in the mobility space today.

Job Description:

• Assist in developing and executing marketing strategies.
• Coordinate marketing campaigns aimed at increasing brand visibility and driving customer acquisition.
• Manage digital marketing initiatives, including social medical, email marketing an Google Ads.
• Oversee the creation on content for digital platforms such as websites, social media, brochures and outdoor advertising.
• Collaborate with the sales team to ensure seamless integration between marketing initiatives and sales efforts.
• Assist in developing marketing materials to support promotions, ensuring alignment with brand positioning.
• Conduct market research to identify customer preferences, industry trends, and competitor strategies.
• Assist in managing the marketing budget, ensuring that all marketing activities are cost-effective and deliver a strong return on investment (ROI).
• Work closely with internal and external parties to ensure marketing activities align with business objectives.

Job Requirements:

• Minimally Diploma in Business, Marketing, or a related field.
• Minimum of 3-5 years of experience in marketing, preferably in the automotive industry.
• Proficiency in digital marketing tools and strategies.
• Strong communication, negotiation, and project management skills.
• Ability to collaborate effectively with cross-functional teams.
• Ability to work in a fast-paced environment
• Highly detail-oriented with a creative mindset and strong conceptualisation skills.
• Excellent analytical skills with the ability to interpret data and drive insights.
• Strong interpersonal skills, a team-oriented approach, and experience in managing stakeholder.

About Us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are the leading direct-to-consumer womenswear brand, headquartered in Singapore, with an omni-channel presence across Indonesia and Malaysia, a retail franchise in Cambodia, and are fast expanding into international markets namely Japan, Hong Kong SAR China and United States of America.

Founded in 2010, we are proudly female-founded with more than 70% female representation across our organisation, leadership and STEM roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!).

The Role

You will be responsible for ensuring that all products, processes meet the established quality standards. The role involves monitoring the quality standards of our vendors, conducting quality checks on samples, implementing continuous improvement measures.

You will work closely with cross functional teams to ensure compliance with industry regulations and customer requirements, enhancing product reliability and customer satisfaction.

You will need the ability to be both hands on and quick to think on your feet when dealing with our network of Suppliers. This is an exciting and pivotal role in the Sourcing, Production & Quality team that requires a go-getter with a positive mindset, have initiative, as well as enjoy working in a fast paced environment. 

You should have / be

• Bilingual in English and Chinese
• Self-motivated to deliver results, keeping a curious, proactive and innovative mindset
• A good sense of timeline coordination and scheduling
• Ownership of task with a mission-focused approach
• Strong attention to details
• High learning agility
• Comfortable working with data, reporting information tools and technologies to simplify production tracking processes
• Great at maintaining multitasking and execution abilities under tight deadlines
• To embrace change, manage change with a positive outlook and taking business needs as a priority
• Actively promoting effective communication to facilitate and drive resolution with internal and external stakeholders
• A passion for fashion is a must, interest in sustainability is a plus

Key Responsibilities

1. Quality Assurance and Control:

• Develop, implement, and maintain quality control standards across all assortments
• Work with 3rd Party QC inspections to conduct regular inspections and audits of production processes to ensure compliance with quality standards
• Prepare washcare labels on time upon order placement
• Review and approve materials and products before shipment
• Prepare required QC files ready for inspection
• Monitor and evaluate production processes to identify quality issues and recommend corrective actions

2. Process Improvement:

• Analyse quality data to identify trends and areas for improvement
• Collaborate with cross teams & tea leads to implement process improvements and corrective actions
• Lead initiatives to enhance product quality, reduce defects, and minimize waste
  

3. Compliance and Documentation:

• Ensure compliance with industry regulations, company policies, and customer requirements
• Maintain accurate and up-to-date documentation of quality control procedures, reports, and certifications
• Prepare and present quality reports to team leads
  

4. Supplier Relationship Management:

• Conduct monthly catch up with vendors to share back on their performance
• Understand vendor constraints and bridge internal stakeholders
• Collaborate with vendors to ensure the quality of raw materials and components
• Conduct supplier audits and assessments
  

5. Team Collaboration and Training:

• Work closely with sourcing, production, product development & commercial teams to ensure quality standards are met
• Work closely with the customer care team to address customer complaints and ensure timely resolution of quality issues
• Train and mentor staff on quality control procedures and best practices
• Promote a culture of quality awareness across the organisation

• Diploma/ Bachelor’s degree in Quality Management, Apparel Merchandising, Garment Product development
  2-3 years of experience in quality assurance/control, preferably in Apparel & Fashion
• Strong knowledge of quality management systems (QMS) and industry standards such as ISO 9001
• Experience with Lean methodologies is a plus
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills

Key Competencies

• Attention to detail and a commitment to excellence
• Ability to work independently and as part of a team
• Strong organisational skills with the ability to manage multiple tasks
• Ability to handle pressure and meet deadlines

1. Flexible Work Arrangement

• Hybrid work and adjustable hours - as long as present during our core working hours

2. Staff Wellness

• Comprehensive corporate insurance (Fully covered visits at our panel clinics, Dental coverage, Maternity reimbursement)

3. Learning and Career Development

• Learning and development (i.e. subscription plans to best-in-class resources, personal development fund etc)
• Dedicated leadership training for those of managerial responsibilities
• Friday pm off for learning

4. #TeamLB perks

• Generous staff discount off LB products
• Corporate partnerships with a variety of companies
• Welcome to #TeamLB swag and store gift cards (get your LB work outfit on us!)
• Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievements
• Internal Referral programme

Job Title: Admin (ID1589)
Location: Macpherson
Working Hours: Mon to Fri 8:30am to 5:30pm
Salary: Up to $3000

Job Duties:
• Manage the day to day operation of the Sales Admin/Office
• Handle sales enquiries and online sales in a fast-paced environment
• Involve in packing of goods for online sales and samples to customers
• Co-ordinate daily delivery operations to and sales returns from customers
• Manage customers' feedback and complaints
• Follow up on sales payments from customers
• Data entry
• DO/Invoices and update price list and customer master
• Able to work independently as well as a team player with others
• Liaise with 3rd parties Drivers and Government boards
• Meticulous and proactive
• Maintain orderly filling and documentation
• Any other additional duties or tasks assigned

Requirement:
• At least 2-3 years of admin experience
• Proficient in Microsoft Office applications

DIGITAL MARKETING EXECUTIVE WANTED FOR ASIA’S TOP REHABILITATION CENTRE FOR SPECIAL NEEDS CHILDREN AND YOUTH

As a Digital Marketing Executive at WINGS, you will be responsible for developing and executing digital marketing strategies to increase our online presence and drive traffic to our website, social media platforms as well as key influencers. Your role is essential in helping us achieve our business objectives and reach our target audience effectively.

If you have a passion for marketing, possess great communication and analytical skills, and thrive in a fast-paced, deadline-driven environment, you'll be a perfect match for our team. At WINGS, we value creativity, collaboration and innovation and look forward to welcoming a new team member who shares these values. We strive to promote diversity and inclusivity and invite individuals from all backgrounds to apply.

Responsibilities:

● Conceptualise, plan, and execute comprehensive digital marketing campaigns across various channels such as social media, email, search engines, and websites.

● Create and curate social media campaigns, including content creation, publishing, and community management

● Possess knowledge of social media platforms, algorithms, and best practices to maximise audience engagement and reach.

● Execute tactics such as hashtag optimization, influencer partnerships, and community management to build brand presence and foster meaningful interactions.

● Monitor industry trends, consumer behaviour, and competitor activities to identify emerging opportunities and insights.

● Use analytics tools to track metrics such as website traffic, conversion rates, engagement metrics, and ROI, enabling data-driven decision-making and continuous optimization of marketing strategies.

Requirements:

● Degree/Diploma in marketing, communications, or related field

● Fresh graduates may apply but 1-2 years of experience in digital marketing or related field is preferred.

● Experience with graphic design and content production.

● Strong understanding of digital marketing channels, including SEO, PPC, social media, email marketing, and display advertising

● Proficient in marketing automation tools

● Excellent analytical skills and experience with web analytics tools (e.g., Google Analytics)

● Knowledge of website CMS and marketing automation tools.

● Familiarity with UI/UX design principles and website design best practices.

● Strong project management skills

● Excellent written and verbal communication skills

Please email your resume and portfolio to [email protected]

We regret that only shortlisted candidates will be notified.

ABOUT WINGS THERAPY AND LEARNING CENTER (WINGS)

Founded in 2017, WINGS is Singapore’s first intensive therapy centre to offer transformative therapies such as Pediatric Physical Therapy, Occupational Therapy, Early Intervention, Suit Therapy (NeuroSuit™ and TheraSuit Method®), Spider Cage Therapy, Universal Exercise Unit, Dynamic Movement Intervention (DMI), Cuevas Medek Exercises® (CME), Intensive Gait Training with LiteGait, Robotic Gait Training with Trexo Robotics, Task Specific Electrical Stimulation (TASES), Vibration Therapy with Galileo, Autism Fitness and Sports for The Special Child. WINGS also provides seating assessments, equipment consultations and dynamic orthotic solutions such TheraTogs and Dynamic Movement Orthoses®.

Since its inception, over 6000 babies, children, teenagers, and young adults have walked through our doors and found new options. At WINGS, our dedicated and highly trained therapists provide intensive programmes to help children and young adults with a broad range of conditions.

These include, but are not limited to: Cerebral Palsy, Developmental Delay. Traumatic and Anoxic Brain Injuries, Spina Bifida, Ataxia, Dystonia/Athetosis, Hypertonicity, Hypotonicity, Post-Stroke, Down Syndrome, Genetic Disorders, Metabolic Disorders, Prematurity, Torticollis/Wry Neck (head tilt), Muscular Dystrophy, Delays in Developmental Milestones, Hypotonia (weakness, low tone), Hypertonia (tightness, high tone), Gross Motor Incoordination, Motor Planning Difficulties, Gait Difficulties, Orthotic Concerns and Neurological Problems.

For more information, please visit:

www.wingstherapycenter.com

JOB SUMMARY

Promote awareness of brand image internally and externally. Develop marketing materials and assemble information packages (e.g., brochures, promotional materials, maps) for promotional events, property tours, and conferences. Prepare or edit letters, invitations, monthly and quarterly press reports, and news releases, using word processing, spreadsheet, database, or presentation software. Make updates to property website. Respond to all daily general media inquiries or refer to an appropriate spokesperson. Monitor media coverage and other external factors to identify potential or actual problem areas and opportunities. Support media relations outreach efforts and other activities to bolster the property's reputation and image in the community. Coordinate on-property visits from media, including reservations, amenities, special requests, and dining. File and update press database, digital library, and press clippings.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: Bachelor's degree from accredited university or college.

Related Work Experience: At least 1-year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Key Responsibilities:

Brand Management:

• Support the development and implementation of brand strategies to enhance brand equity and positioning across all sales channels.
• Ensure brand consistency and alignment with the company’s mission and values across retail, e-commerce, and other distribution platforms.
• Collaborate with cross-functional teams (product development, sales, and customer service) to ensure cohesive and compelling brand experiences.
• Conduct regular competitor analysis and market research to stay ahead of industry trends and consumer preferences.
• Assist in the planning and execution of brand events, activations, and sponsorships to boost brand awareness across all touchpoints.

Marketing Strategy and Campaign Management:

• Develop and implement integrated marketing campaigns across digital, traditional media, and point-of-sale channels, tailored to specific sales platforms (retail, e-commerce, etc.).
• Monitor and analyse the effectiveness of marketing campaigns, generating insights for continuous improvement in each sales channel.
• Coordinate with external agencies, media, and influencers to plan and execute marketing initiatives that drive sales in all distribution channels.
• Develop compelling marketing materials, including brochures, digital assets, product packaging, and point-of-sale (POS) materials tailored to each platform.
• Manage partnerships and collaborations with key influencers, thought leaders, and brand ambassadors to expand reach across e-commerce, retail, and other channels.

Sales Channel Support and Optimization:

• Collaborate with the sales team to ensure effective marketing support across all sales channels, including retail and e-commerce platforms.
• Work closely with retail partners to design and execute in-store promotions and marketing initiatives that drive foot traffic and sales.
• Ensure that e-commerce platforms are optimized for conversion, working with web development teams to enhance the customer journey and user experience.
• Analyze sales data from different channels to assess the success of marketing efforts and provide recommendations for improvement.
• Identify new sales channels and distribution opportunities to expand the brand’s reach and market share.

Content Creation and Management:

• Oversee the development of high-quality content for various platforms, including websites, blogs, social media, and newsletters, ensuring alignment with the sales strategy for each channel.
• Plan and manage social media content calendars that drive engagement and sales across different platforms.
• Coordinate photo and video shoots for brand campaigns, product launches, and digital marketing content.

Digital Marketing and E-commerce:

• Manage the company’s digital presence, including social media, website, and e-commerce platforms, ensuring alignment with sales objectives.
• Implement SEO and SEM strategies to improve traffic and visibility across online sales channels.
• Oversee the management of the company's online store, optimizing product pages, and improving conversion rates.
• Track and report on key performance indicators (KPIs) for digital marketing efforts, including sales and conversion metrics for online platforms.

Market Research and Consumer Insights:

• Conduct market research to gather insights into consumer behavior, product preferences, and trends across retail, e-commerce, and direct-to-consumer channels.
• Use insights to inform product development and optimize marketing strategies for each sales channel.
• Work closely with the sales team to understand customer needs and preferences, ensuring that marketing initiatives are customer-centric and channel-specific.

Budget and Resource Management:

• Assist in managing the marketing budget, ensuring all campaigns and initiatives are cost-effective and generate a positive return on investment across different channels.
• Track expenditures and provide regular reports on budget utilization, sales performance, and campaign ROI.

Requirements:

• Bachelor’s degree in Marketing, Communications, Business, or have experience in related field.
• Experience in brand management, digital marketing, or a related role, preferably in the health and wellness or FMCG (Fast-Moving Consumer Goods) industry.
• Experience managing marketing strategies for retail and e-commerce platforms is a must.
• Strong understanding of digital marketing tools and platforms, including Google Analytics, social media management tools, and email marketing software.
• Experience with e-commerce platforms and online retail marketing is highly desirable.
• Excellent written and verbal communication skills, with the ability to craft compelling stories for different audiences and sales platforms.
• Strong project management skills, with the ability to manage multiple campaigns simultaneously across various sales channels.
• Creative thinker with strong problem-solving skills and attention to detail.
• Proficiency in graphic design tools (e.g., Adobe Creative Suite) is a plus.
• A passion for health and wellness, with an understanding of the traditional Chinese medicine market preferred.

This is a full-time on-site role for a Supply Chain & Logistic Executive at IT Technologies in Singapore. He/ She is responsible for the entire purchase process, from price negotiation, order processing and monitoring delivery. He/she is responsible for vendor communication, management and relations. He/she is Responsible for communicating with vendor on price and delivery issues, and timely procurement documentation.

• Supplier relations and negotiations
• Weekly tracking and reporting of purchases, cost and pending orders.
• Maintain dashboard on blanket orders and ensure healthy replenishment rate of stocks.
• Identify suitable vendors and suppliers for RFQ.
• Collaborate with internal/external stakeholders for cost reduction program.
• Responsible for purchase documentation.
• Initiate efficiency and compliance of SOP.
• Understanding end user requests.

Happy Ice Pte Ltd, is market leader in frozen vending machine manufacturer & operator in Singapore. We are looking for an Operations Executive to support the daily operations of our company.

The Role

The Operations Executive is responsible for day-to-day vending operations

• Lead a team of replenish drivers. Plan and assign their daily work activities to ensure smooth delivery operations
• Maintain inventory physical stock and keeping track of damaged goods, and escalate unresolved discrepancies/ issues to immediate superior for further actions
• Achieve smooth execution for various functions such as, customer accounts handling with zero complaints, and operating warehouse operation at cost-saving with maximum productivity and great efficiency
• Take charge of monitoring and taking disciplinary actions on subordinates with poor performance and attendance
• Any ad-hoc tasks as assigned

Experience:

• Diploma in Logistics Management, Supply Chain, or a related field
• Min. 2 years of experience in handling logistics, warehouse activities or vending activities
• Familiar with Singapore areas
• Familiar with Warehouse Management Systems will be an advantage
• Proficient in computer skill and with good analytic skill via using MS office – Excel
• Good leadership abilities to motivate and manage the team effectively
• Excellent communication skills to collaborate with the internal team, external vendors, and stakeholders
• Must be adaptable, able to multitask, work under pressure, and maintain composure with stressed customers, demonstrating a focus on quality, accuracy, and consistency.

Working Location: Bukit Batok. 5 days work

• Must be able to use Xero accounting software with good accounting skills and be detail-oriented to manage financial transactions, ensure compliance with financial regulations, and provide accurate financial reporting.
• General full set accounting functions, Organizes and maintains up-to-date financial records / Cash flow/Sales Invoice process/Filing and Data Archiving/Payroll, etc
• Perform general administrative duties and assist with ad-hoc tasks as required. Assist in audits and liaise with external auditors when necessary.
• Prepare and analyze financial statements, ensuring accuracy and compliance with relevant regulations. Ensure compliance with accounting standards and internal economic policies.
• Handle general administrative duties, such as MOM matters including work pass application /renewal/cancellation/Workplace safety and health, Retail management duties, and HR-related work, etc.

HOMIE is Singapore’s homegrown trusted brand that produces and supplies a wide range of quality baby essentials. We are passionate about our Children, Baby, and Maternity products and services. We offer a wide range of opportunities for students to gain insights into the different aspects of an eCommerce, Exhibition, and Retail business. Welcome to join our family today to make your work and career meaningful! To apply, send your resume and photo through WhatsApp to +65 9832 5898 or email: [email protected]. The successful candidate will play a crucial role in supporting the finance team and ensuring the company’s financial health.

*By submitting your data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your data and/or resume for the evaluating, processing, and administration by the company relating to this job application. We regret to inform you that only shortlisted candidates will be notified* We wish you all the best in your career search.

Academic Qualification:

• Min. 'A' Levels / Diploma equivalent, Degree is an advantage

Working Experience:

• 2 years of working experience preferred (Fresh grads may apply)
• Handle and manage tender submission via portals such as GeBIZ (Govt), SESAMi, Zycus, Ariba, etc
• Meet deadlines for tender submissions
• Good knowledge of MS Office apps

Others:

• Good team player
• Able to handle documents professionally and confidentially
• Produces meticulous and systematic work quality
• Able to manage stress of concurrent submissions
• Able to work from home and office as and when required

We regret to inform that only Singaporeans/SPRs will be shortlisted for consideration.

For further enquiries or submission, you may reach out to Priscilla (HR Executive) at [email protected]

Our Story

At TDConnex, we are more than just a consumer electronics manufacturer; we are a team of innovators, creators, and problem-solvers dedicated to enhancing everyday life through cutting-edge technology. Our journey began with a simple yet powerful idea: to connect people with the future through innovative electronic solutions. Over the years, we have grown from a small startup into a leading global player, all while staying true to our core values of quality, integrity, and customer-centricity. Our story is one of relentless pursuit of excellence, where every product we create is a testament to our commitment to making a difference in the world.

What We Do

TDConnex specializes in designing, manufacturing, and distributing a wide range of consumer electronics that cater to the evolving needs of modern consumers. From smart home devices to wearable technology and beyond, our products are engineered to deliver convenience, efficiency, and style. We leverage the latest advancements in technology to create solutions that not only meet but exceed the expectations of our customers. Whether it’s through innovative features, sleek designs, or intuitive interfaces, our products are built to enhance the way people live, work, and play.

What We Are Looking For

At TD Connex Pte Ltd, we are seeking a dedicated and skilled HR & Admin Executive to join our team at our Singapore headquarter. The ideal candidate will be a meticulous and proactive professional with proven practical experience in both HR and administrative functions. Here’s an overview of what we are looking for:

Human Resources Key Responsibilities:

• Facilitate the recruitment process by coordinating interviews, processing applications, and assisting with candidate communications.
• Manage employee benefit programs (leave, insurance, etc.) and maintain accurate HR records in HRMS.
• Serve as the primary contact for HR-related inquiries and handle onboarding and offboarding processes.
• Support performance management, training, and compliance with employment laws.
• Organize employee engagement initiatives and collaborate on company culture and retention strategies.

Office Administration Key Responsibilities:

• Process staff expense claims and manage office payments and supplies procurement.
• Oversee office maintenance, cleanliness, and liaise with service providers.
• Administer work pass and visa applications, coordinate staff travel, and organize company events.
• Maintain office files, provide general administrative support, and implement office policies.
• Handle ad-hoc related tasks and special projects as assigned by management.

Qualifications and Skills:

• Experience: Minimum of 3 years in HR and administrative roles.
• Qualifications: Diploma or Degree in Human Resources, Business Administration, or related field.
• Technical Skills: Proficiency in HRMS and office administration and office automation software (e.g., MS Office Suite).

Core Competencies:

• Attention to Detail: High accuracy in task management.
• Communication Skills: Strong written and verbal communication.
• Problem-Solving: Effective issue resolution.
• Time Management: Ability to handle multiple tasks efficiently.
• Initiative: Proactive in identifying and addressing needs.
• Ability to Work Independently: Self-motivated with minimal supervision.
• Integrity: Commitment to confidentiality and ethical standards.

What We Offer

We value our employees and offer a supportive and inclusive work environment where you can thrive and grow. We provide competitive compensation, comprehensive benefits and opportunities for professional development.

If you have a passion for HR and office administration and are looking for a role where you can truly make an impact, we invite you to apply and grow with us!

Founded in 2017, Achievers Dream Learning Centre is a distinguished Science and Chemistry Specialist Tuition Centre that has empowered many students to excel in their academic pursuits. Beyond traditional theory lessons, our NEA-approved Chemistry Laboratory has transformed the learning experience, enriching the educational journey for countless students.

Sister Brand:

Also established in 2017, our Math Specialist Tuition Centre specializes in A & E Math education, complementing our commitment to delivering comprehensive educational solutions.

Job Opportunity:

Join our mission to provide Better Education as we expand our team and seek a dynamic Enrolment Specialist. This key role will involve managing administrative, operational, and sales-related responsibilities to ensure seamless enrolment processes and to deliver a pleasant customer service experience.

Key Responsibilities:

• Front Desk Operations: You will be the face of the Centre, greeting visitors and answering phone calls. You will handle administrative tasks such as registration of new students, managing walk-ins, and responding to inquiries from parents.
• Sales and Enrolment Management: Develop and implement strategies to attract new students and increase enrolment.Conduct outreach to potential students and their families through various channels, including phone calls and emails. Provide information about our tuition programs, courses, and schedules to interested parents. Guide parents through the enrolment process, including registration, payment, and scheduling.
• Centre Management: You will be responsible for ensuring the smooth running of daily operations at the Centre. This may involve organizing schedules, maintaining the Centre's cleanliness and orderliness, and ensuring that supplies are adequately stocked.
• Customer Relationship Management: Build strong relationships with parents and guardians by addressing their inquiries and concerns promptly and professionally. Serve as the primary point of contact for parents, providing ongoing support and assistance throughout their child's enrolment. Maintain accurate records of student enrolment, attendance, and payments using our database systems.
• Administrative Support: Assist with administrative tasks such as scheduling classes, managing student records, and preparing reports as needed. Coordinate with teaching staff to ensure smooth operation of classes and timely communication with parents regarding student progress. Handle general office duties, including answering phone calls, responding to emails, and maintaining a clean and organized workspace.
• Reporting: You will be responsible for keeping the Centre Manager informed of any issues or concerns that arise. You will also be expected to provide regular updates on the Centre's performance, including enrolment and attendance.
• Collaboration: You will be workin closely with the Teaching & Curriculum Team to ensure that students receive the best possible education and support. You will be expected to communicate effectively with team members and contribute to a positive, collaborative work environment.

Our Team Culture Code:

At Achievers Dream Learning Centre, we pride ourselves on a vibrant and dynamic workforce. Our team is a dynamic mix of individuals from various backgrounds and corners of the globe. We are committed to fostering a culture of support, trust, and inclusivity, regardless of where our team members are in their life journey.

We believe that life is not just about work—while we solve problems together, we also celebrate personal and professional milestones and enjoy having fun as a team. One of our favourite team traditions is sharing a meal together, complete with a cup of bubble tea in hand. It’s our way of coming together, enjoying good food, and making the most of our day. After all, with food in our bellies and a smile on our faces, we're ready to tackle any challenge and conquer the day!

We abhor office politics and drama, and we do not tolerate disrespectful behaviour towards anyone. We are committed to maintaining a safe and respectful work environment for our staff. This includes protecting our team from any verbal abuse or inappropriate behaviour from parents.

We find delight in team members who bring a collaborative spirit, a problem-solving mindset, and a passion for learning. A pleasant demeanour and an open attitude to learning are essential for building strong, long-term working relationships.

Requirements:

• Diploma or Bachelor's degree in Business Administration, Education, or related field.
• Proven experience in sales, enrolment management or administrative roles, preferably in the education sector.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks effectively.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Proficiency in MS Office and enrolment management software.
• Ability to work independently and collaboratively in a fast-paced environment.

Work locations and timings

• You will be required to travel between our various outlets (Bukit Timah, Lorong Chuan, Kembangan) based on roster schedule and commit to the work schedule of 3 weekdays and 2 weekends.

Join us and be part of a team dedicated to shaping the future of education. If you are passionate about making a difference and possess the required qualifications and experience, we invite you to apply for the

Enrolment Specialist position today!

To apply, please submit your updated resume and a cover letter highlighting your relevant experience and why you are the ideal candidate for this role.

We look forward to welcoming you to our team!

Job Description

1. Assist in front counter walk in enquires & registration.

2. Assist in online and phone in registrations.

3. Any other administrative duties within the customer service department.

Job Requirements

1. At least GCE 'N' & above

2. At least 1 year of customer service or front line service work experience.

3. Microsoft NAV Navision work experience is an added advantage.

4. 5 days work week including weekends (Off Mondays / Tuesdays or Thurs / Fridays).

5. Work Location will be at one of the following locations: 1) Bukit Batok 2) Macpherson 3) Woodlands 4) Lok Yang, Tuas

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a F&B Revenue Executive to join our team!

As a F&B Revenue Executive, we require you to:

• Report daily F&B outlets actual revenue and covers
• Track booking pace for new promotion launched via Sevenrooms and Infrasys Cloud system
• Implement measures on profitability for promotions launched
• Analyze function rooms utilization and identify opportunities with large group base in house
• Identify special event dates for revenue optimization
• Identify low season and need periods of different outlets and suggest special promotions to increase sales
• Analyse sales data for different outlets
• In charge of other cost / revenue analysis such as Casual labour and staff productivity analysis

Position Start Date: 1st January 2025

Key Responsibilities:

1. Administrative Support:

• GeneralAdministration: Assist CCA (Co-Curricular Activities) teachers with registrations, coordination, bookings, and data entry related to competitions and school events.
• Vendor and Event Management: Liaise with vendors, manage PRFs (Purchase Requisition Forms), and handle logistics for major events like camps and sabbaticals.
• Student Management: Follow up with students on registrations for various programs and assist in managing external CCA programs.

2. JCAS/CAS Administrative Support:

• Assist with PRF management, event coordination, and logistics for JCAS (Junior Co-Curricular Activities), CAS (Creativity, Activity, Service), and related events.
• Help with purchasing, maintenance, and event organization for initiatives like HCIS Gives Back and Global Diversity Day.

3. Student Leadership and House Support:

• Assist councils with PRF, event logistics, and booking arrangements.
• Support House masters with event management, including Innofest, and handle inventory checks.

Key Traits and Skills:

• Organizational Skills: Demonstrated ability to efficiently manage multiple tasks and coordinate with various stakeholders.
• Attention to Detail: Ensures accuracy in data entry, bookings, and financial documentation.
• Communication Skills: Effective in liaising with teachers, students, parents, and vendors to ensure smooth operations.
• Problem-Solving Abilities: Able to address issues promptly, especially in emergency or last-minute situations.
• Adaptability: Flexible and capable of covering for teachers and adjusting to varying responsibilities as needed.
• Bookkeeping Skills: Proficient in managing and processing financial forms, while maintaining accurate records.
• Multitasking: Capable of handling various tasks simultaneously in a fast-paced environment.
• Previous Experience: Experience in school administration work will be an advantage, contributing to a deeper understanding of operational needs.
• Strong Administrative Skills: Skilled in administrative work, ensuring all tasks are completed efficiently and effectively.

Minimum Qualifications and Experience:

• Minimum of a Diploma in Administration, Business, Education, or a related field.
• Proficiency in Microsoft Excel, Google Forms, and Google Sheets for administrative tasks.
• Ability to manage data entry, bookings, and event coordination using digital tools.
• Minimum of 3 years’ experience working in school administration, handling general administrative duties such as supporting CCA (Co-Curricular Activities) teachers with registrations, competition coordination, vendor management, and logistics for school events.
• Experience with managing student records and liaising with students and parents for registrations in various programs.

Position title: Senior Executive, Philanthropy

Reports to: Head of Philanthropy with dotted line to Stewardship Manager

Location: Singapore

Starting Date: April 2024

About WWF-Singapore
World Wide Fund for Nature (WWF) is one of the world’s largest and most respected independent conservation organisations. WWF’s mission is to stop the degradation of the earth’s natural environment and to build a future in which humans live in harmony with nature. As one of WWF’s international hubs, WWF-Singapore supports a global network spanning over 100 countries. WWF Singapore works closely with local stakeholders towards a greener and more sustainable Singapore and the region around us. We work to address key conservation areas, such as climate change, sustainable finance, deforestation, illegal wildlife trade, marine conservation, and sustainable production and consumption, through collaboration, education and outreach efforts involving the community, businesses, and governments. For more information, please visit wwf.sg.

II. Overview of Function

The mission of the Philanthropy team is to contribute significant, sustainable levels of philanthropic funding to support the local (Singapore-based) and regional (SEA-based) conservation, sustainability and education programmes in order to advance WWF-Singapore’s mission. The team works closely with the CEO and Board of Directors to assist in the implementation of WWF-Singapore’s philanthropy strategy.

The Senior Executive, Philanthropy is expected to raise substantial funds from granting organizations including trusts, foundations and government agencies, mid-value and major donors, as well as build effective relationships with various stakeholders. The role is also responsible for the effective stewardship of current donors and supporters. This involves overseeing the stewardship activities to retain and cultivate ongoing relationships. Working collaboratively with the Head of Philanthropy, the Senior Executive, Philanthropy conducts research on potential prospects, analyses and manages the database of donors and prospects, provides bespoke support for donors and organises bespoke events,trips and activities.

III. Major Duties and Responsibilities:

Major Gifts Development (30%)

● Work with the Head of Philanthropy to develop and execute an annual FR strategy to solicit individual gifts and raise funds from foundations, major donors and other grantmaking organisations

● Work with the Head of Philanthropy to design effective budget models and be accountable for achievement of income targets; ensure project implementation and expenditure of funds is achieved within contractual milestones

● Effectively manage the donor cycle by developing and managing donor list and prospect pipeline, reporting, developing engagement and grant application plans, and capturing all activity within the CRM system

● Research and write grants; provide timely reporting and ensure compliance as required with grant awards

Stewardship (30%)

● Works closely with the Head of Philanthropy and the Stewardship Manager to develop an effective plan for engagement and donorstewardship activities. Examples include regular check in with donors, sharing relevant news and updates on programmes, creating impact reports, and other activities as required to increase their affinity to WWF and grow their support

● Designs and produces engaging and inspiring communication strategies and materials for major donors to communicate the progress and impact of programmes; using existing materials where possible and aligning communications with the wider Partnerships team.

● Liaise with relevant teams (e.g. country field teams, WWF-SG conservation, finance) to collate information, fact checks and seeks clarification to ensure the info provided is accurate and up-to-date. Requires coordination and excellent working relationships within WWF Singapore and across APAC conservation teams

● Designs and manages bespoke, segmented and mass digital communications to UHNWls, VIPs, board members, including newsletters, event invitations and registrations via Active Campaign, EventBrite or similar software

● Designs, drafts and edits philanthropy communications documents and digital presentations, including selection and inclusion of infographics, images, videos and photos to compellingly communicate to sophisticated external audiences

● Proactively seek and knowledge manage environmental and conservation news which may be of interest to the Philanthropy audience

Due Diligence and Research (15%)

● Works with the Head of Philanthropy to fulfill requirements of internal due diligence processes including software and database management

● Coordinates with key stakeholders in different departments to ensure all due diligence and compliance requirements are met

● Conducts prospective major donor, trusts and foundations, multilateral grants and board of directors research including profiling and preparing of bios

● Assists in research and preparation of briefing documents for HNWIs, VIPs, the government, and other stakeholders

Data Management and Administrative Support (15%)

● Ensures the integrity of the donor database / CRM, and generates associated reports, such as the HNWI prospect pipeline, philanthropy income and major donor projects. Requires collaboration with Finance and CRM teams

● Maintain an accurate database of contacts on Active Campaign for mass/segmented communications.

● Oversee the process of signing gift agreements and no-cost extensions, seeking internal approval and legal advice as appropriate.

● Provides operational and administrative support Procurement process including venue or vendor selection, quotation form, invoicing etc

● Processing invoices and financial statements in close collaboration with WWF-Singapore’s Finance Team

● Provides operational and administrative support (e.g. scheduling meetings, calendar management) as needed to the Philanthropy Lead

Events (10%)

● Organises bespoke events, activities and fundraisers for existing donors and prospects

● Assists in organising bespoke events, activities and fundraisers for existing donors and prospects; coordinates RSVPs

● Prepare talking points, key messages, and briefings for bespoke events targeted at HNWI and major donors.

● Project manages donor and prospect conservation project site visits across APAC, including itineraries and budgets, in collaboration with APAC Network Offices

● Assists in organising bespoke events, activities and fundraisers for existing donors and prospects; coordinates RSVPs

● Drafts and manages communication and /invitations to stakeholders.

● Supports logistics of donor and prospects for conservation project site visits across APAC, including itineraries and budgets, in collaboration with APAC Network Offices, where applicable

IV. Profile:

Required Qualifications

● Bachelor’s Degree in a relevant discipline with excellent results. Postgraduate qualifications will be highly regarded.

● At least 3-5 years of relevant work experience in advisory, business development, philanthropy or environmental communications, project management, and / or fundraising, with proven success.

○ Proven track record in high-value target achievement in either trusts and foundations, public sector, major donor or corporate fundraising. Experience with proposals and grant applications a plus.Outstanding verbal and written English expression, including an ability to craft language and tone for impact reports, newsletters, thank-you letters and other correspondence, with attention to detail and correct grammar. Knowledge in Chinese (e.g. Mandarin, Cantonese) a plus Experience in cultivating relationships and support effective stewardship of granting organisations and donors

Required Skills and Competencies

● Strong stakeholder focus and an outstanding service-oriented attitude

● Income oriented with ability to work with income targets

● Ability to correspond in a context sensitive and sophisticated manner with external audiences, including trusts and foundations, major donors, high net worth individuals, and other relevant stakeholders

● Ability to work independently with all levels of internal management and staff, and exhibit the leadership required to establish effective cross-team collaborations for successful delivery of required outcomes

● Strong research and analytical skills

● Ability to think strategically and intelligently

● Problem solver with ability to adapt to a fast-paced environment

● Ability to apply visual and written creativity to communications

● Plans and organizes/ manages the job independently and proactively

● Must have an outstanding attitude and be highly responsive to providing collateral, support and information to the CEO and Philanthropy Lead as required

● Have an understanding of government policy and regulations for Charities and Institutions of a Public Character (IPC), as well as an understanding of major gifts fundraising landscape in Singapore

● Interest in conservation and sustainability is appreciated

● Adheres to WWF’s values which are: Courage, Integrity, Respect and Collaboration

V. Working Relationships:

Internal – Ensure intra and inter-departmental collaboration for the optimal use of resources and organizational alignment. Work closely with the Partnerships Team and the wider Fundraising Team to support their fundraising initiatives.

External – Works with various partners supporting WWF’s work. Coordinates with external vendors relating to events, communications, materials production as and when required.

This job description covers the main tasks and conveys the spirit of the sort of tasks that are anticipated proactively from staff. Other tasks may be assigned as necessary according to organizational need

Job Title: Sales Executive (ID8349)
Location: Yishun, Singapore
Working Hour：Monday - Thursday 9am - 6pm, Friday 9am - 5pm
Salary: $3000 - $4500

Job Description:
-Build and maintain strong relationships with retailers.
-Meet clients satisfaction and loyalty and Identify and address clients needs and concerns
-⁠Provide excellent clients support and resolve issues.
-Work closely with the marketing team to develop effective sales and marketing strategies and ensure sales and marketing alignment to drive revenue growth
-Maintain accurate records of sales activities, clients interactions, and market feedback
-Stay informed on industry trends and collaborate with internal teams.
-Review sales performance and identify business opportunities
-Execute and evaluate pre-sales and post-sales promotion strategies
-Develop and build up effective relationship with key clients
-Work and liaise closely with assigned retailers for sales/promotion activities/pricing and inventory
-Monitor and analyze competitors’ activities

Requirement:
-Class 3/3A Driving license required
-Minimum GCE 'O' level certificate
-1+ years in sales or key account management (B2B preferred)
-Strong communication and negotiation skills
-Proficient in Microsoft Excel

Job Title: Senior Business Development Executive (ID5043)
Location: Ubi
Working Hours: Mon to Fri 8.30am – 6pm
Salary: $3500 to $5000

Job Description:
The role and responsibilities include, but are not limited to:
• To focus on business development
• To develop new customers
• To secure new projects
• To do lighting specifications
• To manage and grow existing overseas distribution channels
• To promote and create product awareness

Requirement:
• Min Diploma in Business / Marketing / Electrical or Electronic Engineering
• Min 3 years’ experience as a Sales roles in Construction material industry
• Good contact with Distributors, Developers, Architects, Interior Designers & etc
• Strong business development skills
• Strong business acumen
• Product training is available

Job Title: Senior Sales Executive (ID4606)
Location: Tuas
Working Hours: Mon to Fri 8.15am – 5.30pm
Salary: $4500-$5000


The role is to market Professional & Commercial Cleaning equipment, accessories & tools, chemicals and other consumables to a diverse range of corporate customers, but with an emphasis on healthcare related sectors.

The successful applicant has to
- Serve existing assigned accounts and prospect potential new customers
- Learn & familiarize our products well, understand users’ needs, and so be able to offer solutions and assistance to meet their requirements
- Perform hands-on product demonstrations, as well as occasionally conduct presentations to mid-size audiences including management levels


Candidates should
• Possess a strong sense of self-discipline, integrity & initiative; work well independently, yet be a good team player
• Own basic it skills in document, presentation & spreadsheet software’s; WhatsApp and other common apps…
• …And/or be experienced in corporate/commercial sales, or facilities’ operations, especially in a healthcare related setting
• Preferably hold a class 3 driving license and own a car

Position title: Member Engagement Marketing Senior Executive

Reports to: Retention & Growth Marketing Manager

Location: Singapore

Starting Date: November 2024

1. About World Wide Fund for Nature, Singapore (WWF-Singapore):

World Wide Fund for Nature (WWF) is one of the world’s largest and most respected independent conservation organisations. WWF’s mission is to stop the degradation of the earth’s natural environment and to build a future in which humans live in harmony with nature. As one of WWF’s international hubs, WWF-Singapore supports a global network spanning over 100 countries. WWF Singapore works closely with local stakeholders towards a greener and more sustainable Singapore and the region around us. We work to address key conservation areas, such as climate change, sustainable finance, deforestation, illegal wildlife trade, marine conservation, and sustainable production and consumption, through collaboration, education and outreach efforts involving the community, businesses, and governments. For more information, please visit wwf.sg.

II. Overview of Function

Our mission in the Individual Giving and Digital Growth Marketing Unit is to enhance both long-term and short-term predictable income from individual members across various segments. We aim to foster a robust fundraising environment that ensures the sustainable growth, retention, and engagement of our member base.

Our focus is on creating impactful strategies to maximize member contributions, recognizing that every dollar counts and every member matters. By leveraging innovative digital marketing techniques and data-driven insights, we strive to raise, maintain, and expand our income, supporting our mission with unwavering dedication. This role will play a pivotal part in ensuring WWF provides an engaging member experience wherever they are in their journey with us, ensuring they have opportunities to grow closer to the people and projects they fund and have further opportunities to give.

III. Major Duties and Responsibilities:

Member Journey Management (40%)

● Enhance & create new marketing treatments for existing members segmented by different tiers based on monetary value, engagement and behavioral attributes.

● Uncover member needs and how they interact with WWF’s various touch points including the communication channels like email, whatsapp, call-center as well as events and volunteering activities through data & analytics from various insights initiatives.

● Create & review member metrics; NPS & CSAT & service performance across all member touchpoints; digital and non-digital; conduct constant pulse check, engage with key stakeholders to communicate the member insights & KPI performance and findings for continuous improvement of NPS and member satisfaction.

● Analyze and map member journey, capturing front and back-end processes, resolve barriers to achieve a seamless and positive member experience. Accountable to track CX at touchpoints, enhance and re-design member journeys to meet member expectations.

● Collaboration with stakeholders to manage CX initiative projects within timelines and KPIs.

Deep understanding of member insights to identify trends, pain points and opportunities for enhancement. Conduct root cause analysis to identify gaps, recurring issues in process, system, service, people or product, and determine solutions with stakeholders to improve members’ experience.

● Strong leadership and management skills to help grow team members, improve overall engagement through effective communication, stakeholder management, performance management, empowerment and coaching.

● Clear and strong governance organization with agile mindset whilst compliance of SOPs, company and regulatory guidelines/ policies & standard requirements.

Insights and Optimisation of omni-channel communication (30%)

● Understand data, trends, and patterns within member datasets to identify pointers that help create actionable insights leading to effective decision-making.

● Manage and measure performance through data insight and trend analysis.

● Create campaigns to gather new data points on our members (e.g., date of birth, address)

● Look at how we best gather new ‘softer metrics’ from our members and deepen our understanding of their motivations, satisfaction, and interests, through polls, surveys, NPS, and CSAT. And using any insights or trends from this to further develop, optimize, and personalize the journeys

Stewardship and event management (20%)

● Regularly present on performance to the Head of IG - DGM and other senior management

● Develop engaging thought-provoking content and stewardship opportunities that encourage loyalty, repeating giving, and give the member unique access to the cause, people, projects, and places that are funding

● Be involved in briefing multi-media teams to gather relevant and engaging content for our member audiences from the field

● Ensure content being requested from the field is relevant and engaging and promotes loyalty and fundraising objectives.

● Explore new ways to reach members with stewardship offers – Webinars, Facebook Lives, etc.

● Create opportunities to connect members with our teams in the field and hear directly from them

● Keep abreast of sector trends, learning, and insights, in particular, new and engaging ways to enhance the experience WWF can provide to its members

Data and Operations Support (10%)

● Assist in the research and due diligence of member data and ensure the integrity of the member database / CRM, and generate associated reports. Requires collaboration with Finance, CRM team, and Data teams

● Keep updated on new marketing and CRM platforms and ensure smooth transition of operations to these platforms as and when required

IV.Profile:

Requirements:

● Education - Bachelors in Business Management, Marketing or equivalent relevant experience as below

● 3 years of experience in marketing, member experience role in retail, e-commerce or large non-profit organisation, with a large consumer base

● Exposure to Salesforce, Braze, Hubspot , Marketing Cloud, or similar applications

Required skills and competencies

● Strong attention to detail and analytical skills with an aptitude for translating quantitative and qualitative data into actionable plans.

● Experience with technical implementations of member /member journeys in marketing platforms like Salesforce, Segment, Hubspot, etc., involving a large retail base of members or members.

● Strong presentation and communication skills

● Creativity with a willingness to innovate in improving or creating new processes is highly valued

● Good project management skills, attention to detail, adaptability and people-oriented.

● Driven by clear objectives who enjoys achieving and exceeding targets

● Energy, passion, and self-confidence that is combined with strong personal values and a genuine motivation for wanting to make the world a better place.

● Good knowledge of omni channels including offline and digital to drive sales (fundraising) and a

● Cares about environmental issues

● Adhere to WWF’s brand values: Knowledgeable, Optimistic, Determined, and Engaging.

● Able to take initiative and be self-motivated and efficient

● Outstanding project management skills coupled with good knowledge of CRM and member insight systems.

● Intercultural understanding: understanding the impact of cultural differences on work and partnership relations; the ideal candidate has experience in working with people while not physically being in the same space.

V. Working Relationships:

Internal – Ensure intra and inter-departmental collaboration for the optimal use of resources and organizational alignment. Work closely with the different channel heads - Digital, Tele, Face to Face Teams and the wider Growth and Partnerships Team to support their fundraising initiatives. Collaborates with various WWF Conservation Team members.

External – Works with various partners supporting WWF’s work. Coordinates with external vendors relating to events, payment partners, data teams both internal and external.

This job description covers the main tasks and conveys the spirit of the sort of tasks that are anticipated proactively from staff. Other tasks may be assigned as necessary according to organizational need