A Customer Service Manager provides excellent customer service and promotes this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

· Improve customer service experience, create engaged customers and facilitate organic growth.

· Take ownership of customers issues and follow problems through to resolution.

· Set a clear mission and deploy strategies focused towards that mission.

· Develop service procedures, policies and standards.

· Keep accurate records and document customer service actions and discussions.

· Analyze statistics and compile accurate reports.

· Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.

· Keep ahead of industry’s developments and apply best practices to areas of improvement.

· Control resources and utilize assets to achieve qualitative and quantitative targets.

· Adhere to and manage the approved budget.

· Maintain an orderly workflow according to priorities.

Minimum Qualifications

· Proven working experience as a customer service manager, retail manager or assistant manager.

· Experience in providing customer service support.

· Excellent knowledge of management methods and techniques.

· Working knowledge of customer service software, databases and tools.

· Awareness of industry’s latest technology trends and applications.

· Ability to think strategically and to lead.

· Strong client-facing and communication skills.

· Advanced troubleshooting and multi-tasking skills.

· Customer service orientation

THE ROLE – DRIVE IT

Your store is yours to drive; obsess about delivering on what our customer wants, drive your team to execute and achieve goals, make impactful decisions that deliver outcomes, be resourceful and have a curious mindset.

• Enable your team to create amazing moments and experiences our customers will love.
• Deliver on the plan, communicate clear targets and motive your team to make it happen.
• Empower and grow your team of retail legends.
• Team up with your retail partners. Respond to trade quickly, make your store look amazing and get results.
• Love your team and our customer.

THE WINNING SKILLS

• You're the driver, you have what it takes to lead a team.
• Tackle your role with confidence, take risks and enable accountability.
• You are a manager at heart, retail is how you roll. You read the play and hustle.
• Keep it simple, fearless and fun!

YOU

We strive to empower our team to be the best they can, both at work and in their personal lives. Taking a whole-self approach, we enable our teams through mental, physical and wellness tools, resources & benefits.

• Own your development and accelerate your personal and professional growth through expert led development sessions and our award winning online learning platform YOU Learning.
• Try new experiences and develop your skills, zig-zagging your career through our 5 brands.
• Work hard, play hard; annual overseas incentive trips, community ambassador trips with the Cotton On Foundation and 50% discount for COG’s 5 brands.

Company Overview

Join our vibrant and growing team in the food and beverage industry, where quality and exceptional service are at the heart of our success. We are seeking a dedicated and results-oriented F&B Operations Manager who can lead, innovate, and optimize our operations, delivering an outstanding guest experience while supporting our team members in achieving their best.

Job Summary

As the F&B Operations Manager, you will oversee the daily operations of our F&B establishments, ensuring smooth service, high quality standards, and cost efficiency. Your role will involve staff management, operational planning, and collaboration with various departments to improve customer satisfaction and profitability.

Key Responsibilities

Operational Management: Oversee all F&B operations, including inventory management, food preparation standards, cleanliness, and customer service excellence.

Team Leadership: Recruit, train, and supervise F&B staff to build a motivated and skilled team, fostering a positive work environment.

Quality Control: Maintain high standards of food quality, service, and hygiene across all locations, implementing continuous improvement initiatives.

Budget Management: Monitor budgets, control operational expenses, and optimize resources to increase profitability.

Customer Experience: Drive initiatives that enhance the guest experience, handling customer feedback and resolving complaints professionally.

Health & Safety Compliance: Ensure compliance with health and safety regulations and company policies

Supplier & Inventory Management: Collaborate with suppliers and manage inventory to ensure consistent product availability while minimizing waste.

Qualifications

Experience: Minimum 8 years in F&B management, with at least 5 years in an operations or leadership role.

Skills: Strong leadership, organizational, and problem-solving skills excellent communication abilities proficiency in F&B software

Personality Traits: Customer-focused, adaptable, proactive, and passionate about the F&B industry.

Benefits

Competitive salary and performance-based bonus

Career growth opportunities

Employee discounts on food and beverages

Supportive team culture and a dynamic work environment

How to Apply

If you’re ready to take on a leadership role in an innovative F&B company and help drive operational excellence, please submit your resume and cover letter. We look forward to hearing from you!

-Manage the team in safe, clean and

efficient environment.

-Drives new business, manages key relationships and accounts

-Processing, handling, recording all inbound and outbound shipments.

-Problem solving, solutions driven and implementing change to improve productivity

-Setting KPI and working closely with the management team

-Scheduling, training, supervising and appraising staff.

-Ensure adherence to all company policies and procedures, good practices, and safety standards.

The Sales manager / Business developement will play a vital role in driving the centre’s success by meeting sales goals, delivering outstanding customer service, and fostering a positive team environment. You will be responsible for maintaining smooth operations, managing resources, and ensuring high-quality service delivery that aligns with our centre’s standards.

Key Responsibilities

• Achieve Sales Goals: Lead your team to reach the centre's sales targets through effective planning, motivation, and strategic goal-setting.
• Ensure Service Excellence: Oversee daily operations to ensure all procedures align with existing standard operating procedures (SOPs) and update them as required.
• Build Strong Customer Relationships: Develop and nurture relationships with customers, addressing their needs and ensuring they receive high-quality service.
• Maintain Operational Efficiency: Manage the centre’s resources, equipment, and facilities, ensuring a safe and functional environment that meets safety protocols and regulations.
• Lead and Develop the Team: Cultivate a supportive, motivated work environment, providing coaching and guidance to team members. Conduct performance evaluations, offer feedback, and recognize achievements to build a cohesive and productive team.

Qualifications & Requirements

• Education: Diploma or degree in any discipline.
• Experience: Minimum of 3 years in the education / enrichment industry, with management experience preferred.
• Skills: Proven skills in sales, customer relationship management, and team leadership.
• Leadership: Ability to inspire, motivate, and guide a team toward achieving shared goals.
• Passion for Education: Committed to delivering high-quality educational services and supporting the growth of both the centre and its team.

ROLES AND RESPONSIBILITIES

1. Responsible for managing organizational sales by developing business plans and meeting planned goals.
2. Help execute YCH’s sales policies, objectives and initiatives, set short- and long-term sales strategies and deliver desired levels of sales.

JOB TASKS AND SPECIFICATIONS

1. Plan, implement sales strategies and deliver /help deliver planned sales goals.
2. Participate/Initiate sales objectives /targets by forecasting and developing annual sales quotas projecting expected sales volume and profit for existing and new clients.
3. Manage sourcing of customers. Build and maintain relationships with customers and assist and direct team members in sourcing and growing customer base.
4. Possess excellent communication and presentation skills with ability to engage internal and external stakeholders.
5. Provide excellent service and maintenance of current customers, including analysis of current lanes to assure we are competitive.
6. Exposure working in 3PL/ freight-forwarding/ contract logistics environment
7. Proven business development track records.
8. Self-motivated with strong business acumen, contract negotiation skills and capabilities in tender management and network optimization. Able to take initiative to drive change and influence others with sound understanding of commercial.
9. Implications of solutions proposed, potential areas of risk and methods to limit liabilities.
10. Monthly financial analysis including determining overall success of current customer profiles in terms of revenue and profit.
11. Determine current rates in the marketplace offered by competitors.
12. Achieve satisfactory profit/loss ratio and market share in relation to pre-set standards, industry and economic trends including sales and margin goals.
13. Overseeing the activities and the performance of the Sales function.
14. Prepare report if needed;
15. Perform other jobs related to sales function as assigned.

REQUIREMENTS

• Bachelor’s Degree in Marketing, Business or related field.
• Minimum 5 years of relevant sales experience in the Logistics industry.
• Excellent English communication skills (both oral and written) and presentation skills.
• In depth knowledge of 3PL Contract Logistics and related activities such Fulfilment, Transportation and Freight.
• Knowledge in Logistics business and its operating parameters.
• Experience in planning and implementing sales strategies.
• With strong leadership and excellent interpersonal skills and able to deal with people at all levels in and outside the organization.
• Competent in preparing business plans and feasibility studies.
• Proficient in MS Office applications.

Salary shall commensurate with relevant experience.

We regret that only shortlisted candidates will be notified.

Due to a promotion in our team, we are hiring another business development manager to take over a mix of existing accounts and new sales territory. To excel in this role you should be an active listener, have a compelling sales personality, and a hunger to chase and close new business from cold calls and inbound warm leads.

Business Development Manager Responsibilities:

Contacting potential clients to establish rapport and arrange meetings.

Planning and overseeing new marketing initiatives.

Researching organizations and individuals to find new opportunities.

Increasing the value of current customers while attracting new ones.

Finding and developing new markets and improving sales.

Attending conferences, meetings, and industry events.

Developing quotes and proposals for clients.

Developing goals for the development team and business growth and ensuring they are met.

Training personnel and helping team members develop their skills.

Business Development Manager Requirements:

Bachelor’s degree in business, marketing or related field.

Experience in sales, marketing or related field.

Strong communication skills and IT fluency.

Ability to manage complex projects and multi-task.

Excellent organizational skills.

Ability to flourish with minimal guidance, be proactive, and handle uncertainty.

Proficient in Word, Excel, Outlook, and PowerPoint.

Comfortable using a computer for various tasks.

We are seeking a highly motivated and experienced Project Manager to join our team in leading the Government Data Centre (GDC) Migration Project. This role requires overseeing the transition of critical IT infrastructure, systems, and applications to a new data centre environment. You will work closely with government stakeholders, vendors, and internal teams to ensure a smooth and secure migration process, aligning with government standards and regulations.

Key Responsibilities:

• Comprehensive Migration Planning: Develop and manage a detailed migration plan, including timelines, resource allocation, and risk mitigation strategies.
• Coordination & Stakeholder Management: Collaborate with internal IT teams, government agencies, and vendors to ensure smooth execution of migration activities.
• Systems Assessment: Conduct thorough evaluations of current systems to assess migration readiness and identify potential challenges.
• Infrastructure Design & Implementation: Oversee the design and deployment of new infrastructure in the government data centre, ensuring that all systems meet functional and security requirements.
• Data & Application Migration: Manage the migration process of data, applications, and systems, ensuring data integrity, security, and minimal downtime.
• Post-Migration Testing: Implement testing protocols to verify system functionality and ensure operational stability after migration.
• Project Documentation & Reporting: Maintain up-to-date project documentation, including progress reports, change management logs, and lessons learned.
• Compliance & Security: Ensure all migration activities adhere to government regulations, compliance requirements, and security standards.
• Stakeholder Communication: Provide regular updates on project status, risks, and mitigation strategies to senior management and key stakeholders.

What We Are Looking For:

• Proven Experience in ICT Project Management: Demonstrated experience managing medium to large-scale ICT projects, preferably within the government sector.
• Infrastructure Specialization: Strong background in IT Infrastructure project management, with expertise in systems, cloud, network, data centres, and facilities.
• Project Leadership: Proven track record of delivering complex IT projects/programs on time, within scope, and budget.
• Stakeholder & Vendor Coordination: Experience coordinating with diverse teams, including internal IT, government stakeholders, and external vendors.
• Compliance & Security Focus: Deep understanding of government regulations and security standards, ensuring adherence throughout the migration process.
• Comprehensive Understanding of Migration Processes: Expertise in planning, executing, and overseeing data, application, and infrastructure migrations.

Job Description

• Proactively drive new opportunities from new clients in different segments.
• Generate and close new business also maintain warm relationships with assigned accounts and new account acquisition.
• Proper qualification of leads and able to provide accurate report on opportunities.
• Conduct market research into accounts, identify key players and generate interest.
• Able to sell and upsell Cloud Kinetics’s Cloud and Modernization Solutions and value proposition to both new and existing customers.
• Acquired understanding of market segmentation, develop, and execute Go-To-Market strategy for assigned accounts.
• Qualify leads into opportunities via BANT methodology and generate up sell and cross sell opportunities.
• Collaborate between different functional teams and serve as the point of contact for customers and vendors.
• Always maintain good customer and partner relationships.
• Meet and exceed sales goals by managing individual sales activity.
• Accurately track and generate timely sales report for presentation to management.

Requirements

• Have min 5 years’ relevant experience with a proven track record of successfully selling direct/standalone professional and managed services
• Must have experience in dealing with customers at all levels (Preferably at C-levels).
• Experience with the government procurement and contracting process would be an advantage but not mandatory.
• Prior experience handling enterprise accounts in at least one of the following verticals: BFSI, Industrial/Manufacturing, ISV.
• Advanced understanding of the Cloud market and associated products, including AWS, Azure and GCP.
• Familiar with sales management tools eg Salesforce CRM
• Possess excellent interpersonal skills with strong presentation abilities.
• Excellent negotiation and problem resolution skills to achieve a win-win situation.
• Possess strong understanding of the Enterprise IT industry ecosystem.
• Positive attitude, team orientated, self-starter, fast learner and detail-minded who can work independently and collaboratively achieve team goals.
• Willingness to learn and develop new skills is essential.
• Ability to thrive in a fast-pace and competitive environment.

Infineon is a world leader in semiconductor solutions that make life easier, safer, and greener. Our solutions for efficient energy management, smart mobility, and secure, seamless communications link the real and the digital world. We are currently seeking a dedicated and experienced Outsourcing Supplier Quality engineering experts with wafer fabrication environment and process experience to join our experienced team, connected with a worldwide cross functional team and play a crucial role in Supply Quality management and target for highest quality standards and zero defect, If you are passionate about quality and technology and problem solving, we look forward to your application.

In your new role you will:

• Drive and response suppliers’ quality stability ( Cpk ) and improvements through statistical process control (SPC), 8D review , and define the continuous improvement plans (CIP).
• Regularly review suppliers quality index and define continue improve actions. Co-work with QSM ( Quality System Management ) team for establish key performance indicator that comprehensive measure factory quality performance.
• Take leader role and investigation and perform problem solving for root cause investigation in Task-force or MRB team for Quality crisis.
• Be a member of the yield management team that interacts with the suppliers during working meeting.
• Interface with Infineon Reliability and Quality team for reliability monitoring plan/execution.
• Member in supplier change review board (PCRB) as a final change releaser and review the change risk assessment
• Participant supplier surveillance audit (VDA 6.3) and end customer audit
• Work in an international environment and interface with BU ( Business Unit) QM.
• Dispose owner for the nonconforming product in supply chain.
• Co-work with Infineon Operation team for end-customer return (FAR) follow up and lesson learn Fan-out ( Read-Across ) execution.
• Monitor and join review with development and transfer team for the quality performance from NPI project and support product-based qualification activities and communication with Infineon individual BU ( Business Unit )

You are best equipped for this task if you have:

• Bachelor/Master of Science in Physics, Material, Electrical Engineering, Quality Engineering or related field or equivalent practical experience is preferred.
• Min 7 years working experience as a Quality ( Quality system or Quality Engineering or Quality Assurance ) or Process Integration or Product Engineering and customer service engineering in front end wafer process or supplier chain management of foundries.
• More than 3 years quality related management will be plus especially at automotive industry.
• Strong systematic thinking, good attitude and advanced knowledge of statistical analysis and quality core tools ( SPC, FMEA, 6-sigma, 8D ) and strong problem-solving skills ( tool and method ).
• Knowledge in functional area with deep knowledge in wafer manufacturing is needed.
• Good language proficiency in English, additional language skills are a plus to work with counter parts located globally
• An open and creative mind, which likes to work independently, is self-motivated and is eager to learn and grow .
• Positive attitude and passionate with a proactive nature. Proactive, detailed in figures & have Can-do attitude
• Good communication skills with global cross functions, an excellent task coordinator skill is need. Team spirit to own your fair share of routine tasks. Ability to effectively present information and respond to questions from groups of managers, customers and engineering team members
• Ability to travel as required.

#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in?

We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.

Co-ordinates and oversees all M&E works on site;

Experience with Authority submission requirements;

Enforces the Company's Management System pertaining to work processes on site;

Manage of labour, plant and material;

Ensures all works on site are done according to specifications, safely, on schedule and within budget;

Controls and co-ordinates sub-contractors to promote safework practices, safety habits and activities;

Liaises with client's representatives and consultants on site works;

Able to lead the lead under M&E work scope;

Recognize related degree certificate by PEB with minimum 10 years of experience in construction

• 10 years of experience in end-to-end delivery and payments systems.
• Expertise in cash management systems.
• Strong experience with ISO 20022 messaging (Pain, Pacs, Camt) and country-specific payment systems.
• Proficient in requirement gathering, impact analysis, and creating user stories and roadmaps.
• Hands-on in coordinating onshore and offshore teams to align delivery with release plans.
• Skilled in managing stakeholders, coordinating with cross-functional teams, and driving project closure.
• Certified Scrum Master and Lean Six Sigma certified with exceptional communication and leadership skills.
• Familiar with various technologies like JSON, API, Solace JMS, PostgreSQL, Microservices, and more.

Roles & Responsibilities

Responsibilities

• Oversee daily operations

• Hire and train beauticians, as needed

• Organize employees’ shifts, considering peak times and seasonality

• Order beauty products, like creams and essential oils and replenish stock

• Arrange for regular maintenance services for all equipment

• Apply hygiene practices across all beauty stations

• Ensure all beauty treatments meet high quality standards

• Maintain staff records, including salaries and working schedules

• Promote services, products and discounts on social media

• Receive payments from clients and track all transactions

• Keep updated records of costs and revenues (e.g. daily, monthly and quarterly)

• Run online competitions and offer discount packages to attract new customers

Requirements

• Proven work experience as a Beauty Manager or similar role

• Good knowledge of beauty treatments and products (e.g. for skin care)

• Basic bookkeeping knowledge

• Excellent organizational skills

• Ability to handle customers’ requests and complaints with grace

We are representing an MNC in the Aviation and Marine Equipment industry to hire for a Quality Assurance Manager.

Responsibilities:

• Oversee and improve the QMS to meet regulatory and audit requirements.
• Lead quality initiatives, promoting best practices across the organization.
• Perform internal and external audits, ensuring corrective actions are implemented.
• Train employees on quality systems and processes.
• Manage budgets for quality-related projects and certifications.
• Conduct incident investigations and ensure proper reporting.
• Ensure compliance with licensing and regulatory standards at key locations.
• Collaborate with teams to address non-conformance issues and follow up on supplier actions.

Skills & Requirements:

• Certified in ISO9001/ AS9100 / AS9110 with strong auditing skills.
• Familiarity with Aerospace Part 145 Requirement
• Has passed the CAAS Air Legislation examination paper M10, L11, L12
• Knowledge of industry standards and quality improvement tools (Lean, Kaizen, 5S).

Interested candidates please apply here.

EA Personnel (Koh Pei Wen)

EA Reg: R23115205

APBA TG Human Resources Pte Ltd

EA License: 14C7275

Roles & Responsibilities:

• Establish clear sales goals and ensure the team achieves monthly targets
• Engage with potential and existing clients, understand their requirements and match them with suitable helpers
• Sales driven, independent and with high self-motivation to source & close sales with minimum supervision
• Coordinate phone interviews with the helpers and identify candidates that align with employer requirements
• Good communication skills
• Positive attitude, approachable team player

Requirements:

• CEI certification required

We are excited to announce that we are actively seeking a FMCG Channels Development Manager to join our team.

You will be responsible for overseeing and executing our retail and FMCG strategy, driving sales growth, and ensuring exceptional customer experiences. Your leadership will be instrumental in expanding our market presence and delivering profitable results.

Key Responsibilities:

- Develop and implement a comprehensive retail and FMCG business plan, aligned with the company's overall objectives.

- Drive sales growth and maximize revenue generation through effective strategies and tactics.

- Build and maintain strong relationships with key retail partners and distributors to optimize our market reach.

- Lead and inspire a high-performing team, fostering a culture of collaboration, accountability, and continuous improvement.

- Analyze market trends, consumer behavior, and competition to identify and capitalize on business opportunities.

- Ensure optimal inventory management, pricing strategies, and promotional activities to drive sales and profitability.

- Monitor and measure key performance indicators, providing regular reports and insights to the senior management team.

Qualifications:

- Minimum 5-10 years of experience in senior leadership roles within the FMCG industry.

- Proven track record of success in driving sales growth and achieving business targets.

- Strong knowledge of retail operations, supply chain management, and consumer trends.

- Excellent leadership and communication skills, with the ability to motivate and inspire teams.

- Strategic thinking and problem-solving abilities, with a focus on results and innovation.

- Strong commercial acumen and business understanding, with the ability to make data-driven decisions.

- Bachelor's or Master's degree in Business Administration or related field.

As an Catering & Event Sales Manager, you’ll sell activities and events (seminars, weddings, social dinners etc..) in line with annual sales and marketing plan, achieve/exceed budget and sales strategy and monitor results to ensure they are achieved. You will be solely in charge of hunting for leads and converting them for our hotel’s very first food truck business.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

People

• Maintain regular contact with IHG hotels in Singapore and regional reservation office
• Assist superior in managing all employee related matters such as recruiting, counselling and coaching
• Build rapport and strong relations with employees

Guest Experience

• Entertain clients and provide proper customer service
• Develop and maintain strong relationships with key clients, business generators, meeting and convention planners, corporate accounts and other producers closely allied to our hotel
• Plan and conduct familiarization tours and site inspections

Financial

• Assist superior in the preparation and management of department’s budget including monitoring of departmental costs and inputting into annual budget and sales and marketing plan
• Convert leads to business to achieve budget for Catering Sales and Food Truck

What do we need from you?

Ideally you have at least 2 years of experience managing Catering & Event Sales. You have at least a Diploma qualification and is a self driven individual who has strong knowledge of the local business.

We’ll reward all your hard work with a great salary and benefits – including laundry benefits, great room discount and superb training.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Responsibilities

• Work closely with Product Owner, Product Manager and Development Team on project schedule, issues and escalation.
• Plan for and justify project IT resource allocation, including securing approval; monitor and track project resource usage.
• Work with Product Owner and Product Manager to craft and refine user stories by providing technical analysis; and building the Product Backlog with prioritization.
• Review and participate in technical proposal or solution, system design and architecture to ensure they are of quality, while adhering to all standards, governance, and policies.
• Propose feasible ideas and solutions or engage subject matter expert to provide aid and improve the quality of the product.
• Coordinate with relevant project teams of interfacing systems to ensure smooth end-to-end workflows can be achieved reliably, and efficiently.
• Work with Product Owner, Product Manager and Development Team to plan and design UAT, coordinate and monitor progress and ensure acceptance of UAT.
• Review and ensure that all documentations are complete and of quality.
• Maintain and continuously refine Product Backlog

Requirements

• Have strong background in Computer Science, Computer or Electronics Engineering, Information Technology or related technical discipline.
• Have business analyst experience in software development projects and working experience in an Agile environment and Cloud platform.
• Possess the ability to work effectively and independently under pressure, meet deadlines, multitask and to prioritize tasks effectively.
• Possess business case and user-stories development skills.
• Possess good communication skills, ability to articulate technology concepts, participate in discussions on requirements with stakeholders.
• Possess strong collaboration skills, ability to partner and work effectively across teams and with business stakeholders in development as well as problem solving.
• Possess good knowledge of web, mobile and Cloud technologies, and their impact and feasibility on design solutions.
• Experience with Confluence, JIRA, GitLab, SonarQube, BPM modelling techniques and methods will be an added advantage.

Job Summary

We are seeking a driven Application Maintenance cum Support Manager who is competent in project management related to Traffic Engineering and Management and committed to deliver exceptional service.

Mandatory Skill-set

• Diploma or Degree in Electrical Engineering, Computer Engineering/Science or Information Technology;
• Has at least 5 years of relevant experience in Application Maintenace Support and Operations;
• Must have handled activities like incident management, problem management, release management, root cause analysis, deployment and monitoring;
• Understand Software Development Life Cycle SDLC, experience working with business users, various IT teams and vendors in managing the project cost and project risk;
• Experience in IT end-to-end procurement process (i.e. budget approval, tender/quotation, purchase requisition, invoice tracking and verification);
• Excellent team player with the ability to communicate across all levels within the organization;
• Positive attitude and able to work under pressure;
• Excellent technical troubleshooting skills;
• Strong interpersonal and communication skills.

Desired Skill-set

• PMP and ITIL certifications.

Responsibilities

• Responsible to provide application maintenance support in all stages of the Information Technology (IT) application life cycle related to Traffic Engineering and Management projects.
• Responsible to handle change requests, service request and incident tickets; ensuring proper ownership and closure of these request/tickets;
• Responsible to create and secure appropriate approvals for planned and adhoc system changes;
• Involve in user and system support during and post system implementation;
• Support IT audit activities when required;
• Manage the vendors service quality, contract and support standard in accordance to corporate policies and guidelines;
• Perform escalation procedures to senior levels, annual capacity planning and ensure high availability of system up-time;
• Collaborate with architect, application delivery teams to drive ITIL best practises through automation and Agile methodology;
• Ensure compliance to the corporate standards, policies and guidelines related to the application services;
• Maintain hardware and software assets, annual asset stock take; and to inform management on need for technology refresh before assets are end-of-life;
• Manage, support and track IT changes activities; provide monthly IT application and operations statistics.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Responsibilities

• Provide contract management, bid management and post contract management support.
• Manage the sales, bid support team and senior management representatives to meet the customers RFP requirements correctly.
• Analyze and advise on the solution, delivery, 3rd party, legal and finance risks associated with the bid accurately.
• Obtain the relevant internal management approvals in the tight RFP timelines.
• Review end to end tender proposal submissions, customer and 3rd party agreements for signing.
• Troubleshoot and lead the sales and bid support teams to find the correct solutions to bid problems.

Requirements

• Minimum 7 years of experiences in drafting and negotiating complex:Customer contracts (e.g. RFP’s, RFQ’s, quotations, ITQ’s, MOU’s, letters of intent, NDA’s, etc); and
  3rd party contracts (e.g. reseller, partner, teaming, subcontracts, SOW’s, MSA’s, etc).
  
• Degree qualified (if in Law, Contract Management, Business or equivalent a bonus)
• Minimum 5 years of experiences in managing complex tender bids and third party back to back contract negotiations
• Experiences in the Telco and ICT industries

Ackcio builds reliable industrial IoT solutions to automate the process of monitoring geotechnical and structural sensors across construction, infrastructure, rail and mining. We have clients in over 45 countries across 6 continents.

Our business is growing rapidly, and we are looking for a Business Development Manager to boost our international growth

You will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives.

Account Development

• Research accounts, identify key players and generate interest
• To make approach calls / send approach emails to potential customers
• Understand customer needs and requirements
• Manage and develop new opportunities in each account
• Close sales and achieve quarterly quotas
• To work with / train channel partners and demonstrate Ackcio products and services

SALES PROMOTION ACTIVITIES

• Planning and overseeing new marketing initiatives
• To represent Ackcio at exhibition booths and attend conferences

TENDERS

• To be aware of potential projects and tenders so that Ackcio product features are specified in the tender requirements
• To review tenders and recommend a BID/NO BID to management
• To respond to BID tenders in a timely manner

RECORD KEEPING

• To enter all opportunities in the company CRM as in use at the time
• To keep such records up to date on factors such as due dates, project timeline, probability of winning etc

REPORTING

• To prepare weekly/monthly sales activity reports for management
• To prepare and update the sales pipelines on a weekly basis
• To be able to discuss and present the pipeline to management

Requirements

• Minimum 3 years of business development, sales experience
• Experience in geotechnical and structural monitoring would be a plus
• Experience in any of the following sectors would be beneficial:
  • civil engineering, mining, rail or oil and gas
• Independent, self-starter
• Track record of over-achieving quota
• Proficient with corporate productivity and web presentation tools
• Experience working with Salesforce.com or similar CRM
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Ability to multitask, prioritise, and manage time effectively
• Thrives in a fast-paced environment and can adjust priorities on-the-fly
• Demonstrated ability to learn new skills quickly
• Ability to work independently and as a part of a team
• BA/BS degree or equivalent in business, marketing or engineering

Job Description:

-Interacting and building relationships with clients to ensure their satisfaction

-Manage Doctor / Nurse relations by follow-up inquiries and any problems.

-Answers and follow-up inquiries from our Doctors and Clients in a timely manner.

-Great professional telephone manner and excellent initiative.

-Handle and resolve clients’ escalated complaints, investigate, evaluate and follow-up on outstanding cases to improve customers’ satisfaction

-Inform clients of unforeseen delays or problems.

-Work closely with all departments to propose and implement positive changes, initiate and execute motivation programs to improve the overall customer experience and service delivery

-Maintaining accurate client records

-Ensure high security and confidentiality of customers’ information in the Company’s database is maintained and in compliance of PDPA Act

- Generate and analyse call statistics, weekly and/or monthly KPIs report for management review, e.g. call answer rate, waiting time, to track the team’s performance

Requirements:

-Diploma in Business Management or equivalent discipline

- Minimum 2-3 years of relevant work experience in supervisory role or similar capacity, medical laboratory or healthcare industry

-Strong leadership, work professionalism, organizational and problem-solving skills

-Excellent interpersonal, and communication (with good command of written and spoken English) skills

- Proficient in MS Office applications and hands-on experience in CRM system

-Knowledge of biomedical/ laboratory terms, test methodologies and schedules will be an added advantage

-Service and results oriented, highly motivated, proactive, positive learning and working attitude with great initiative

-Able to work independently and within teams under tight schedules and pressure

We are looking for a Social Media Marketing Manager who is skilled in driving conversions, increasing sales, and engaging our online community. You will lead our social media strategy, create impactful content, manage campaigns, and handle customer inquiries to support our growth objectives.

Key Responsibilities

1. Conversion-Driven Social Media Strategy

• Develop and execute social media strategies that drive traffic, increase sales, and convert followers into customers.
• Identify and target high-potential customer segments with content that meets their needs.
• Collaborate with the sales team to align social media efforts with sales goals.
• Monitor performance metrics to refine strategies and ensure continuous improvement in driving sales.

2. Content Creation and Optimization for Sales

• Create, curate, and optimize engaging content (posts, videos, ads) designed to drive conversions, including product promotions and special offers.
• Use tools like Canva, CapCut, or similar software to design visually compelling content tailored for different platforms.
• Regularly analyze content performance to adjust strategies and maximize engagement and sales.

3. Community Management and Customer Engagement

• Actively manage the social media community by responding to comments, messages, and enquiries quickly and professionally.
• Collaborate with the sales team to address enquiries and feedback, enhancing customer satisfaction and trust.
• Handle enquiries from social media channels, guiding potential customers towards booking appointments or making purchases.

4. Social Media Advertising and Campaign Optimization

• Plan, create, and manage paid social media campaigns to generate leads and increase sales.
• Develop compelling ad creatives and copy that resonate with target audiences.
• Continuously monitor and optimize campaign performance to meet and exceed sales objectives.

5. Lead Management and Sales Support

• Implement systems to track and follow up on leads generated through social media.
• Work with the sales team to refine lead management processes and improve conversion rates.
• Provide insights from social media engagement to improve products and services.

6. Trend Monitoring and Strategic Adjustments

• Stay updated on the latest social media trends, platform updates, and best practices.
• Adapt strategies based on changing trends and user behaviors to maintain relevance and effectiveness.
• Introduce innovative methods and tools to enhance engagement and drive sales.

Required Skills and Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or a related field, with at least 4 years of experience in social media marketing, driving conversions and sales.
• Strong knowledge of social media platforms (Facebook, Instagram, TikTok, XHS, etc.), with experience in community management and customer engagement.
• Proficient in social media tools, analytics, and video editing software (e.g., Canva, CapCut).
• Excellent communication, creative, and analytical skills to craft compelling content and optimize campaigns.
• Ability to work independently, handle multiple tasks, and meet tight deadlines while ensuring high-quality outcomes.

In the commercial diving industry, a Commercial and Sales Manager plays a critical role in driving business growth and ensuring operational efficiency. Here are the typical roles and responsibilities associated with this position:

Roles and Responsibilities

1. Sales Strategy Development:Create and implement sales strategies to meet revenue targets.
   Analyze market trends to identify new business opportunities.
   
2. Client Relationship Management:Build and maintain relationships with clients, contractors, and stakeholders.
   Address client needs and ensure high levels of customer satisfaction.
   
3. Business Development:Identify and pursue new business opportunities in various sectors (oil and gas, construction, underwater inspection, etc.).
   Conduct market research to inform business decisions.
   
4. Proposal and Contract Management:Prepare and submit proposals and bids for diving projects.
   Negotiate contracts and terms with clients, ensuring compliance with regulations and company policies.
   
5. Team Leadership:Lead and manage sales teams, providing training and support.
   Set performance goals and monitor progress towards targets.
   
6. Financial Management:Develop and manage budgets for sales activities.
   Monitor financial performance and analyze profitability of projects.
   
7. Collaboration with Operations:Work closely with operations teams to ensure that projects are delivered on time and within budget.
   Provide feedback to improve service delivery and operational efficiency.
   
8. Regulatory Compliance:Ensure compliance with industry regulations and safety standards.
   Stay updated on changes in regulations affecting commercial diving operations.
   
9. Marketing and Branding:Oversee marketing initiatives to promote the company’s services.
   Develop promotional materials and attend industry events to represent the company.
   
10. Reporting and Analysis:Prepare reports on sales performance, market conditions, and competitor activities.
    Use data analytics to inform sales strategies and improve decision-making.
    

Key Skills and Qualifications

• Strong understanding of the commercial diving industry and related services.
• Excellent communication and negotiation skills.
• Proven experience in sales, business development, or management.
• Ability to analyze market data and trends.
• Leadership skills to manage and motivate teams.
• Familiarity with budgeting and financial analysis.

By fulfilling these responsibilities, a Commercial and Sales Manager plays a vital role in the success of a commercial diving company, ensuring it remains competitive and profitable in a challenging market

• Lead and manage the admissions team and support to ensure high performance and professional development.
• Analyse market trends, competitor activities, and internal data to inform admissions strategies and decisions.
• Foster a collaborative and positive team environment to achieve departmental goals.
• Work closely with other departments, including marketing, academic, and administrative teams, to ensure a cohesive approach to student recruitment and retention.

Requirements:

• Degree in Education, Business Administration, Marketing, or a related field.
• At least 8 years of experience in admissions and enrolment management in an IB School.
• Excellent communication and presentation skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

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