About the Job

Customer service Manager: Sales and marketing - Refers to the assistance and support provided to customers before, during, and after their purchase or interaction with a company's products or services. It involves addressing customer inquiries, resolving problems or issues, and ensuring customer satisfaction. As a Agile Service Manager participant, the primary goal will be to build positive relationships with customers, enhance their overall experience, and maintain their loyalty to the business with respect to the sales and marketing responsibilities in Customer Service roles organization the aim is to promote and sell products or services to customers. While your sales activity will be primarily focuses on the tracking and execution of inquiries logging and closure, Generation of RFQ and follow up for PO for our products and services, to facilitate the process of selling. While the marketing encompasses a broader set of activities that create awareness, generate leads, and facilitate sales conversions, and monitor the KPI’s of the sales and marketing group for world wide activities.

Duties and Responsibilities

• Responding to customer inquiries: Addressing customer questions, concerns, and requests promptly and effectively through various communication channels such as phone, email, live chat, or in-person.
• Problem-solving: Identifying and resolving customer issues, complaints, or technical difficulties in a courteous and efficient manner, aiming to exceed customer expectations.
• Providing product or service information: Offering detailed and accurate information about products or services to help customers make informed purchasing decisions.
• Handling transactions: Assisting customers with purchases, refunds, exchanges, or any other financial transactions, ensuring accuracy and security
• Maintaining customer records: Updating and managing customer databases or CRM systems to keep track of customer interactions, preferences, and history for personalized service. Familiar with CRM software, Odoo, Sales Force or applicable systems.
• Managing customer feedback: Actively seeking and collecting customer feedback, both positive and negative, and using it to improve products, services, or processes.
• Escalating complex issues: Identifying situations that require higher-level support or specialized knowledge and escalating them to appropriate departments or supervisors.
• Maintaining the company forecasts to the AOP, providing revenue reporting and information weekly, monthly quarterly. Work with the VP on the success models, presentations, sales analysis and variance to sales as and when required.
• Market research and analysis: Conducting research to understand target markets, customer needs, competitors, and industry trends to identify opportunities and inform sales and marketing strategies.

GROUP ACTIVITY

• Lead generation: Collaborating with the sale teams, and distributors towards and executing strategies to attract potential customers and generate qualified leads through various channels such as advertising, content marketing, social media, events, and referrals.
• Product/service promotion: Supporting marketing campaigns, messaging, and materials (e.g., advertisements, brochures, websites) to effectively communicate the value proposition and benefits of products or services.
• Supporting Sales presentations and learning negotiation skills and practices: Engaging with potential customers, delivering persuasive sales presentations, addressing objections, and negotiating terms to close deals and achieve sales targets.
• Relationship building: Building and maintaining relationships with customers, partners, distributors, or other stakeholders to foster long-term loyalty and repeat business.
• Sales forecasting and planning: Analyzing sales data, market trends, and customer insights to forecast future sales, set targets, and develop sales strategies and plans.
• Customer relationship management (CRM): Utilizing CRM systems to track customer interactions, manage leads, and optimize sales and marketing efforts.
• Collaboration with other departments: Collaborating with product development for customer sample support, and other internal teams to gather insights, align strategies, and ensure a seamless customer experience.

Tactical and Indirect Responsibilities:

• Support the sales team in quote to customers & help follow up on status & close orders
• Order entry and acknowledgement
• Work with internal team to support sample requests. Follow up with customers on status of samples, and work with the sales team to convert them into orders
• Work with production, planning and control to schedule shipment. Work with customer & internal teams to pull in where necessary
• Support the sales team on weekly reports and updates. Prepare material for the weekly revenue calls, as well as funnel reports
• Help the sales & Marketing VP with price book updates, and in maintaining price book and the distribution of price books to channel partners.
• Support the team in organizing trade shows

Qualification Guidelines

Minimum Education

• Degree or Diploma in Engineering or equivalent

Minimum Experience

• 8 years work experience in a similar role
• Strong focus on building customer relationships, and proven ability to support sales team to grow business
• Experience in the Semiconductor industry is a must

As the Assistant Manager, HR & Admin, you will play a pivotal role in shaping our dynamic and inclusive workplace. Reporting to the Regional Human Resources Manager, you will oversee full HR and administrative functions, ensuring the seamless operation of our Singapore location, and another two regions (Thailand & Philippines) in the absence of the Regional HRM. This position offers a unique opportunity to contribute to the growth of a global airport hospitality service provider.

Job Descriptions:

HR Operations:

• Collaborate with the Regional HR Manager to implement HR policies and procedures.
• Manage end-to-end recruitment processes, from job posting to onboarding, ensuring a seamless candidate experience.
• Conduct employee orientation and coordinate training programs to foster professional development.

Employee Relations:

• Act as a point of contact for employee concerns and grievances, providing timely resolution.
• Foster a positive and inclusive work environment through effective communication and engagement initiatives.
• Implement employee recognition programs to boost morale and motivation.

Compensation & Benefit:

• Administer compensation and benefits programs, including salary reviews, bonuses, and employee benefits, ensuring competitiveness and compliance with regulations.

Payroll Administration:

• To ensure accurate and timely payroll processing, reviewing payroll reports for discrepancies and addressing any payroll-related issues.

Strategic HR Planning:

• Contribute to the development and implementation of HR strategies aligned with business objectives, including workforce planning, talent acquisition, and succession planning.

Performance Management:

• Support the performance management process, including goal-setting, performance reviews, and development plans.
• Provide guidance to managers on performance-related matters.

Training & Development:

• Oversee, plan and implement training programs to enhance employee skills and competencies, fostering professional growth and succession planning within the organization.

Report Submissions:

• Ensure timely submission of all required reports, including weekly and monthly HR reports, budget forecasting, and other administrative documentation.

Compliance and Legal:

• Stay updated on employment laws and regulations in Singapore, ensuring the company's compliance.

Admin Functions:

• Oversee administrative tasks.
• Implement and maintain efficient record-keeping systems.
• Ad-hoc.

Job Requirement:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum of 5 years of HR and Admin experience, preferably in the hospitality industry.
• Knowledge of Singapore employment laws and regulations.
• Strong interpersonal and communication skills.
• Ability to work independently and collaboratively in a dynamic environment.

Job Responsibilities

• Effectively managing and developing of new state based key accounts
• Work with Regional Key Account Manager/Sales Manager and the Sales team on all key account related matters
• Build strong rapport with key account customers and its stakeholders to ensure successful execution of sales and activities
• Achieve the assigned and agreed KPIs
• Responsibilities include, but not limited to, timely preparation, handling and submitting of tenders based on information obtained from site inspection/survey and configuration of truck specifications based on tender requirements
• Plan and execute business development strategies in expanding the existing key accounts list
• Effectively managing and developing of Singapore based key accounts
• Establish and continuous update a development plan for selected key accounts
• Be conversant and knowledgeable on all existing and forthcoming Linde equipment specifications, features, functions, benefits and unique selling points
• Diligently communicate with stakeholders across departments in a formal manner and participate in meetings where required
• Provide point of contact for designated existing customers and targeted new potential customers
• Minute monthly / quarterly meetings with allocated customers and promptly updating of minutes into CRM system
• Follow-up on all sales and profitability opportunities till closing
• Weekly/monthly reporting of account activities/forecasting in achieving revenue targets
• Comply with company policies and uphold company values
• Any other adhoc duties as required

Job Requirements

• Min 2 years of relevant experience
• Experience in handling tender documents
• Hands on experience in using CRM system
• Highly dependable and able to work independently
• Teamplayer is a MUST
• Self-motivated and results oriented
• Have excellent communication skills
• Willing to work at Loyang Way area

Please only apply via link: https://www.linkedin.com/jobs/view/3812403976/?alternateChannel=search&refId=Jk6rvdjR2A%2BGnjXT3lfugg%3D%3D&trackingId=zG%2BeN7smrHBoxMfFhNdHLQ%3D%3D

We have a wide variety of career opportunities around the world — come find yours.

Cargo
Using the cargo capacity of United’s route network, United Cargo propels the global economy by quickly transporting their customers’ shipments to and from virtually every major market in the world.

Job overview and responsibilities

This position leads and participates in development of revenue management enhancements and process improvements to optimize the $1.53 billion of annual cargo revenues through pricing, capacity, or revenue management actions. The analyst is responsible for input on the calibration of the Cargo Revenue Management System, including demand forecast overrides, capacity adjustments, adjusting booking entry conditions, and monitoring and updating various system parameters for assigned region. The position requires to manage strong internal business controls which drive regional decision making, including business guidelines and process for field sales and operations teams in the areas of pricing, capacity, or revenue management.

Revenue Management:

• Help in the development of strategies towards the optimization of cargo metrics such as revenue, pricing, inventory levels, tonnage and yield ensuring that the planning, forecasting and reporting results fit the needs of the organization
• Support the development and calibration of the Cargo Revenue Management system, as well as appropriate Revenue Management system interface with United Cargo Reservation systems
• Facilitate communication between the Cargo Sales Leadership organization and Field Sales teams regarding monthly goals and objectives
• Leverage business intelligence and decision support systems to optimize cargo revenue and contribution opportunities
• Support relationships with Field Sales and Operations to facilitate communication that impact cargo revenue/contribution
  Collaborate cross departmentally in delivering optimal results through planning and execution
  
  Daily Oversight:
• Monitor assigned queues and ensure all pending records will be processed within expected timelines
  Provide directions on how to optimize our limited resources and flight network by rerouting or re-prioritizing boarding priorities
  Work closely with other analysts and regional counterparts in order to execute last-minute sound business decisions under time pressure
• Understand operational constraints and policies to evaluate the risks and swiftly take preventive actions from commercial, operational and safety perspective
• Investigate the causality/ root-cause of recurring system issues and unexpected user behaviors and appropriately escalate or provide guidance to the system users
  
  Leadership:
• Participate with the regional leadership team and field analyst teams to implement short and mid-term objectives to support United Cargo’s revenue target
• Communicate strategies to support the goals and standards for Cargo Revenue Management business processes
• Coordinate in setting goals and business approval processes between Headquarters and field analysts to ensure speed to market, including facilitating issue resolution with field sales management
  

Qualifications - External

Required

• Bachelor's degree
• Business, Finance, Economics or equivalent fields
• Minimum of 3-year professional work experience working in cross functional/cultural teams, preferably sales teams
• Proven quantitative analytical & logical thinking skills
• Microsoft Office products (Excel, Access, etc)

Preferred

• Master's degree
• MBA
• Experience in international air/sea freight, airline, or transportation & logistics industry
• Database working knowledge such as Spotfire, Business Object, SQL
• Proven interpersonal skills with multi-cultural professional environment
• Additional language proficiency

Please only apply via link:

https://www.linkedin.com/jobs/view/3812403976/?alternateChannel=search&refId=Jk6rvdjR2A%2BGnjXT3lfugg%3D%3D&trackingId=zG%2BeN7smrHBoxMfFhNdHLQ%3D%3D

Job Roles and Responsibilities

1. Follow up with HR on payroll data provided
2. Administer OT payrun
3. Administer month end payrun
4. Submit CPF reports
5. Compute final settlement for resignees
6. File IR21 tax for work pass holders
7. File IR8A tax for locals
8. Submit maternity, paternity, childcare leave and NS claims
9. Process petty cash
10. Generate GL file from Payroll system for month end accounts closing
11. Coordinating with various departments, such as HR, finance, and accounting, to ensure that all payroll information is up-to-date and accurate
12. Ensuring compliance with relevant regulations and laws related to payroll processing, such as tax laws and employment regulations
13. Conducting regular audits and reviews of the payroll process to identify any errors, discrepancies, or potential issues and taking corrective actions as necessary
14. Experienced in OT calculation and knowledge in shift setup
15. Manage complex payroll – with blue collar and various shift patterns
16. Staying up-to-date with industry trends and best practices related to payroll processing and administration

Pre-Requisitions

1. Degree in Human Resources/Administration/Finance or its equivalent
2. Min 5 years of payroll and benefits administration experience
3. Familiar with relevant regulations and laws related to payroll processing, such as CPF, Tax laws and employment regulation.
4. Handle huge volume of payroll transaction and complete within deadline
5. Good knowledge of HRIS systems (especially Timesoft) is an added advantage
6. Familiar with shift pattern set-up and overtime calculation in Time Attendance System
7. Strong team-player who can establish positive relationships and work effectively and collaboratively with individuals across all levels
8. Good interpersonal skills
9. Good with numbers, with an eye for detail
10. Good verbal and written communication skills

As Senior Sales Manager, you’ll manage all sales activities and events including direct sales, sales solicitation, sales administration, public relations, management of the sale team and monitor results to ensure they are achieved.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Interfaces with operations on a timely basis
• Maintain regular contact with IHG hotels in Singapore and regional reservation office
• Build rapport and strong relations with employees and potential clients
• Entertain clients and provide proper customer service
• Develop and maintain strong relationships with key clients, business generators, meeting and convention planners, corporate accounts and other producers closely allied to our hotel
• Plan and conduct familiarization tours and site inspections
• Assist superior in the preparation and management of department’s budget including monitoring of departmental costs and inputting into annual budget and sales and marketing plan
• Achieve sales targets and drive results positively to attain highest possible sales for hotel

What we need from you

• A minimum qualification in Diploma
• At least 3 years of experience in the a supervisory level, including management experience
• Strong knowledge of local businesses and business trends required

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Responsibilities:

1. Be a spokesperson in terms of professionalism through proper grooming, conduct and ability to present the hotel or serviced residence product and services effectively.

2. Day-to-day sales activities include telemarketing, sales calls, hotel visits, entertainment, virtual presentations etc.

3. Be familiar and effective in the sales process: create rapport, ask open questions, follow up, anticipate and manage expectations, advise conflicts, overcome objections, closing and obtain post-feedback.

4. Acquire new sales leads / prospects and establish new accounts to grow account / client base focused on events including but not limited to: weddings, social events, corporate meetings or banquet events (residential / non-residential included).

5. Foster and develop relationship with existing clients and customers to maintain loyalty.

6. Manage leads and enquiries and provide suitable solutions promptly.

7. Be familiar and diligent with various company systems and sales tools, such as property management system, customer relationship management system, function space booking etc.

8. Work collaboratively with the Operations team to ensure that we deliver the best to our guests.

9. Proactive update to event bookings and changes via Banquet Event Orders (BEO), attending BEO meetings etc.

10. Be present at client events and assist to manage where applicable.

11. Provide timely responses and communication

12. Gather and provide publicly available market information

13. Provide timely updates to superior and team on activities and market information

14. Achieve various monthly sales targets set to meet overall cluster budget.

15. Review account portfolio regularly and present to management to provide analysis on performance of each account and forward action plans.

16. Compliant with statutory regulations and internal guidelines/SOPs

17. Follow up with clients whose payments are outstanding and long overdue.

18. Participate in adhoc or promotional client and hotel / serviced residence activities.

19. Undertake any other duties as may be assigned by superiors diligently and professionally.

Requirements:

• Diploma in Sales and Marketing
• At least 3 years of relevant experience
• Excellent communication, interpersonal and organisational skills with strong network
• Strong negotiation and presentation skills
• Able to work well under pressure in a fast paced environment.
• Knowledge in banquet spaces, facilities and capabilities of the competitive market

Senior Executive / Assistant Manager (Learning Programmes Management)

(1- year contract)

What the role is

CAAS is seeking a passionate individual who is experienced in Capability Development function to join our team. You will play an important role in supporting learning programmes and initiatives that grow professionalism, capability and performance of CAAS colleagues.

What you will be working on

Your key responsibilities include, but not limited to:

• Implement and manage learning programs and initiatives to address the organization's skill development and training needs, including coordinating registration, scheduling, logistics

• Coordinate with subject matter experts to provide training content, curriculum, and materials for various learning programs including sharing and briefing sessions

• Review training materials for coherency and relevancy to established organisational learning objectives

• Provide guidance and support to learners and learning partners to ensure smooth and high-quality training delivery standards

• Ensure timely accurate record updating in HR training system for analysis of training data and generate reports to track training participation, effectiveness, and return on investment (ROI) for learning initiatives

• Provide feedback and suggestions on process improvement in the capability development function for efficiency and effectiveness.

What we are looking for

• At least 2-3 years of experience in Human Resource, Organisational Development, or a related field, preferably with some prior experience in learning / capability development

• Excellent communication and interpersonal skills, with the ability to build strong relationships at all levels across CAAS

• Ability to work independently, take initiative in delivering assigned tasks with accountability.

Note: Your appointment designation will commensurate with your relevant work experience. Successful candidates will be offered a 1-year employment contract.

Job description:

• Responsible for the development and implementation of quotation and invoicing management processes for OEMServices.
• Lead meetings with the airline customers and other cross functional teams with focus on, but not limited to, outstanding quotation payments, technical disputes, and over and above costs.
• Deliver presentations and effectively articulate facts and figures and broaden business topics to various stakeholders including senior management team.
• Manage the repair quotation process: Responsible for guiding, managing, and training the Supply Chain team to ensure efficient review of repair quotations, customer invoicing and supplier payments.
• Monitoring of KPIs, generate monthly reports of activity in a timely manner, respecting the deadlines, ensure data quality, and communicate effectively.
• Analyze current approaches to identify opportunities to improve efficiency, workflows and cost related to aircraft component repairs.
• This role requires partnership and collaboration with Technical and Engineering, Quality Assurance, Operations Finance, and Account Management functions across a varied cross-matrix organization.

SKILLS:

• Strong communication skills with ability to comprehend, analyze, interpret, and challenge complex quotations.
• Ability to solve advanced problems with proven experience in developing strategic solutions for a matrix-based working environment.
• Innovative thinking with the ability to adapt to changing conditions and formulate strategic solutions.
• Strong skills in leadership, communication, project management and relationship development.
• Effective time management with the ability to prioritize to ensure deadlines are met.
• Display strong analytical skills with Advanced proficiency in Microsoft Suite.
• Strong interpersonal, oral, and written communication skills.
• Must have the ability to contribute during meetings and be well-versed on activities and issues within business processes.

Requirements:

• Bachelor’s degree in Engineering, Procurement, or other related business domains, or certified professional in Supply Chain Management.
• Minimum 5 years of Engineering or Procurement and Supply Chain experience in similar capacity. Ideally with industry exposure to aircraft component repairs and aircraft MRO.
• Ability to prioritize and meet critical deadlines.
• Ability to speak French is an added advantage.

Only shortlisted candidates will be notified!

POSITION SUMMARY:

The IVVQ Management Roles are focused on delivering robust solutions which satisfy the customer. They ensure the management of IVVQ activities within the constraints provided by the Project Manager, the Architect and the Project Design Authority. The IVVQ Management Roles supervise all the test activities: they define and implement the best strategy to assemble the solution and make sure that it provides value for the customer. 

LIFE AS A THALES IVVQ MANAGEMENT ROLE

As an IVVQ Management Role within Thales, you will manage all the tests activities and:

-Defines Integration strategy, establishes requirements related to IVV activities and performs associated cost estimate and schedule.

-Ensure Solution Integration is performed by team.

-Propose IVV scenarios and guaranties their implementation.

-Coordinates IVVQ activities, establishes priorities and integration logical diagrams, conducts tests in factory and on site, supports acceptance as well as commissioning, analyses results and transmits them to development teams.

-Provide associated documentation, according to internal process.

CANDIDATES THAT WOULD IMPRESS US

-You graduated from an Engineering School (Aeronautical/Space Engineering, Computer Science, …) with a Master’s degree and you have 5 or more years’ experience in IVVQ
-You are in a position of IVVQ Manager: you manage IVVQ teams and know how to create and execute IVVQ complex test plans and procedures
-You want to oversee the management of all IVVQ activities—meaning choosing and managing appropriate methods, resources, and means to execute IVVQ complex test plans and procedures
-You enjoy leading teams and want to motivate, train and appraise employees’ performance and act as a mentor to assigned staff
-You want to deliver robust solutions to satisfy customers and build strong relationship with them
-You are a self-motivated leader, willing to engage and develop your team using collaborative work and challenging approaches
-You are customer focused: you want to deliver value or solutions to the customer and are committed to delivery
-You enjoy thinking outside the box and being creative

COMPETENCIES:

-You know how to lead and manage projects from start to end and you are able to:
-Define test strategy with a scheduling approach and a clear view of the risks and opportunities
-Manage planning and performance tracking
-Be the quality assurance of your solutions
-Your technical background makes you rigorous, pragmatic and a critical thinker
-You know how to manage complexity and conflicts—resourceful and creative, you are capable of dealing with unplanned events with reactivity
-You have an excellent verbal and written communication skills, good negotiation skills and a recognised capacity to convince all types of stakeholders

Key Responsibilities:

Stakeholder Management

• Requirements gathering
• High value problem, differentiated valuable sustainable solution identification
• Identify change champions, lead ongoing engagement
• Hands-on end-user training / support to drive successful pilot use cases
• Alignment with decision makers / executive leadership

AR/VR Application/ Solution Development

• AR/VR technology assessment and solution scoring
• Create and refine AR/VR content for pilot use cases
• Develop and qualify deployment model for AR/VR technology. Considerations include: Device locations and sharing between users as well as Solution architecture and integration with AMAT systems

Project/ Program Management

• Articulate and refine project/ program success criteria
• Identify resources needed and project/ program risks through deployment phases
• Document successful AR/VR use cases, communications strategy
• Evolve AR/VR solution roadmap, incorporation into business processes

Requirements:

• Passion for augmented and virtual reality technologies with years of relevant working experiences
• Experience working on a software development team, familiarity with agile software development processes
• UI/ UX skills are not compulsory but great to have
• Change management certification desirable
• Comfortable implementing new technology solutions hands-on, both on the development side and with end-users
• Experience in semiconductor or other industrial equipment manufacturing

Position Summary:

The Technical Project Manager, or known as Engineering Delivery Manager within Thales, is responsible for leading his team to the completion of engineering tasks within committed budgets, schedules, quality and performance for successful bids and projects delivery. He coordinates and monitors the implementation of all engineering tasks throughout the whole life cycle of a bid/project.

Responsibilities:

• Ensure engineering activities are well managed within constraints of bids/projects, approved architecture, design policy, contracts, and company quality requirements.
• Lead collaborative discussion and co-engineering between internal teams, vendors and customers to analyse, prioritise and validate stakeholders' requirements.
• Ensure that engineering scope, plans and activities satisfy customer requirements, and are delivered on time, on budget and with the required quality.
• Work closely with Design Authority to oversee and approve the outcome of evaluation studies on design alternatives, and to provide advice to both the customer and internal technical teams.
• Through broad consultation, ensure the production of the required documentation in support of the project, to the satisfaction of the customer and internal senior management.
• Liaise with customers on technical, architectural and procedural issues as required, ensure that scope creep is avoided.
• Define the engineering work breakdown structure, project organisation structure, tasks schedule, engineering KPIs, and associated engineering tasks. Tailor as required and ensure all baseline requirements are met.
• Define the strategy for development, build increments, validation, and project commissioning.
• Follow up closely on defined KPIs and ensure issues discovered (such as risks of changes, schedule, anomalies, etc) are addressed promptly according to different project phases.
• Perform periodic reporting to internal senior management and customer according to Thales methodology (Chorus) and common methods such as SAFe/SCRUM.
• Ensure the implementation of multi-project synergies and lessons learnt, in order to optimize cost of technical solutions.
• Manage engineering risks & opportunities during bids and project phase, guarantees programme commitments, including those flown down to subcontractors and partners.
• Optimise technical work against costs, schedule and risks from design to validation and acceptance of the solution.
• Develop and implement policies, standards and procedures for the engineering and technical work performed, in conjunction with the functional Engineering Head or Director.
• Manages Work Package Managers (WPM) and Integration Verification, Validation and Qualification (IVVQ) Manager to ensure successful completion of respective milestones.
• Other duties as directed by the Project Manager or functional Engineering Head.

Essential Requirements:

• Degree in Computer Science, Information Technology, Electronics Engineering or related discipline
• Experience working within a Systems Engineering lifecycle
• Minimum of 10 years’ experience in a Senior Engineering role
• Experience in managing multi-disciplinary teams
• Experience in IT/security/C2/defence related projects from a Systems Engineering perspective
• Good knowledge on how large projects are managed
• Strong oral and written communications skills
• Strong liaison and stakeholders management skills
• Strong motivation to be involved in all phases of a project life cycle, from bids to project completion

Desirable Requirements:

• Membership of relevant professional organisation, e.g. INCOSE, Institution of Engineers, etc.

Purpose of the job

The Regional Operations Manager:

1. Must ensure Operational integrity for his/her stations in the region by strictly complying with safety and security regulations, following procedures and regulations established in the operational and safety manuals in force.
2. Manages quality standards in the stations in order to ensure customer satisfaction, controls cost at lowest possible level and optimize aircraft (and if applicable: truck) capacity, contributing to customer satisfaction and maximization of load factor.
3. Is the representative of Operations in the Management Team of the market. He/she is responsible for maintaining constant communication, either directly or via Local Operations staff, with Sales and Distribution, Customer Service, Local Authorities and suppliers.
4. Is part of the roster planning and performs tasks related to flight operations for all stations in the region on a regular basis. In this capacity, he/she will be required to maintain close communication with both internal stakeholders (e.g. Sales, Customer Service) as well as with external stakeholders (e.g. GHA, authorities, suppliers).
5. Is responsible for managing his/her team including all HR related aspects.

Key Responsibilities

Management/Administration

• Structure and manage an adequate operations supervisory team for cargo Handling supervision and/or executing all or partial cargo operations activities of the Carrier(s) (Documentation, warehouse). Guarantee that own staff and/or handling companies’ staff are trained according regulations standards of the carrier.

Elements are:

• Organize on a timely and correct manner as per local HR and AOD guidelines all HR issues related to own team.
• Perform appraisal and TCP in concert with Market Manager and Carrier AOD.
• Ensure adhering local labor law and regulations.
• Support and develop the local team through training and evaluation.
• Engineering of Local Operations Procedures
• Ensure formal delegation of duties in case of absence
• Ensure full alignment with Station manager and / or Regional Station manager.

Compliance Management

• Management of Safety, Security and Customs topics.
• Be accountable for the application of the carrier(s) AOC and local rules and regulations of the stations under his/her responsibility.
• Facilitate and follow-up on the external, internal audits and inspections.
• Participate in incident investigation processes and implement corrective actions.
• Ensure integrity of data capture, address transmitting issues.
• Be accountable for the compliance with the Safety Management System (SMS).

Safety Management System (SMS)

• Report unsafe situation and actively mitigate risks.
• Compliance: execution and steer towards improvement with local Operations, Ground Handling company (GHA), local authorities and industries related organizations.
• Implement and maintain “5-Must-haves” principles.
• Perform and follow up on performance reviews with GHA and action items coming from audits, inspections and other relevant platforms.
• Maintain current on all relevant training in order to keep up-to-date and have a high level of standard.
• Read and understand content of all operations manual and keep up-to-date with all published changes.
• Monitoring and follow-up on inbound and outbound non-compliance issues for improvement and preventive measures with origin and Hub.

Supplier Management

• Manage and continuously improve operational quality via operating mechanisms and quality measurement systems in close cooperation with Market Manager and AOD’s.
• Make report events, SMS performance and action implementation during internal review and external meeting with supplier.

Elements of the above are:

• Monitor Supplier, staff and equipment to achieve all quality targets and to execute all working procedures required on a per-shipment and flight level.
• Take local actions to correct any deviations or discrepancies and report to AODs and Market Manager.
• Guarantee all tracking/tracing (local) monitoring requests are actioned and ensure accurate and timely response.
• Perform regular review meeting with suppliers for analyzing and taking actions against deviations and discrepancies.

Cargo Handling

• Export and Transit: Guarantee build-up plan instructions for all flights related to his station(s) / his market, based on the final booking list, which will comply with all legal and procedural regulations.

Elements of the above are:

• Loading instructions for special loads like heavy and big shipments.
• Ensuring clear loading and buildup instructions.
• Ensure check on export manifest and manage disruptions (i.e. offloads) when needed.
• Control and enforce adherence to the AFLS processes i.e. Queue treatment & creation; flight planning; reassigment of shipments when applicable.

Import:

• Organize arrival manifest’s review for irregularities prior to flight arrival, problems’ anticipation and instruction of third party on necessary actions to alleviate or minimize consequences.
• Organize future flights’ preview for potential conflicts, especially for cargo planned from another station.

Flight planning:

• Ensure Flightplan creation
• Coordinate and optimize flight capacity vs. cargo demand.
• Organize and control last minute changes to optimize flight capacity.

Trucking:

• Organize and steer local trucking operations in case applicable.

Communication

• Messages with regard to individual shipments, flights and other events must be sent correctly, on time and according to pre-defined procedures to relevant and specified parties.

ULD and Stock Control

• Guarentee available equipment and consumables used for handling.

Elements are:

• Guarantee equipment is monitored by third-party staff, recognize training needs and organize locally
• Ensure ULD stock information is communicated timely and correctly
• Ensure station stock is managed effectively at lowest possible cost

Finance and Accounting

• Correct and on time handling of invoices in compliance with accounting procedures.
• Ensure GHA performs correct other charges collection procedures.
• Guarantee and/or perform the execution of the initial audit on all invoices for services performed at the station included but not limited to the handling invoice, equipment leases, maintenance, and consumables such as plastic, wood, etc.
• Steer and/or lead any discussion with suppliers on all cost discrepancies.

Job Requirements

Knowledge, Learned Disciplines, Experience

• Full knowledge of the IATA CHM.
• Full knowledge of the Cargo operational, compliance processes of the Carrier(s).
• Verbal/written proficiency in English.
• Knowledge of international, national and local regulations as well as company policies, procedures and requirements.
• Experience with operational excellence & lean management principles.
• Management experience at intermediate level.

Competencies

• Safety & Security awareness
• Analytical skills
• Integrity
• Leadership skills
• Building & Maintaining Relationships
• Cross functional awareness
• Independence
• Communication skills (oral and written)
• Decisiveness
• Hands-on
• Persuasiveness

Role Specifics

South East Asia

Within this role the Regional OPS Manager will be responsible for the Operational Compliance and Quality of all stations within this market. This is done either via delegated responsibilities to Operations Managers in the stations where the Regional OPS Manager is not located. On the station where the Regional OPS Manager is located (SIN) the direct day to day responsibility of the compliance and quality is under the responsibility of the Regional OPS Manager.

Market Manager is first appraiser, AODs are second appraiser.

(Applicants are required to have a valid visa to work in Singapore)

We are currently seeking a highly motivated individual to join our team as a key player in the Group Rewards department within the SATS Human Capital team. You will play a valuable part in ensuring the successful implementation of various Rewards programs that contribute to the effective retention and attraction of talent within the Organization. This position requires a detail-oriented individual with excellent problem-solving skills and the ability to collaborate with various stakeholders.

Key Responsibilities:

• Engage in activities to facilitate the development, execution, and management of compensation programs and projects.
• Administer the Performance Management Process, including the online appraisal system, and contribute to policy and system enhancements.
• Ensure precise and timely disbursement of annual bonuses to staff.
• Participate in various external market surveys on behalf of SATS and stay updated with the latest external best practices in Rewards.
• Conduct comprehensive job evaluations to assess roles within the organization to determine their relative value and compensation levels.
• Perform market-related pay research and benchmarking, periodically reviewing reward packages to maintain competitiveness, and making necessary adjustments and enhancements to existing policies and programs.
• Ensure rewards practices align with legislations and internal company policies.
• Administer Company Share Plans, ensuring adherence to legal and regulatory requirements.
• Participate in Human Capital-related projects as and when required.

Requirements:

• Minimum 3-4 years of relevant rewards experience. A strong desire to grow as a total rewards professional is a prerequisite for this role.
• Proficient in Microsoft Excel, Word, and PowerPoint: Strong proficiency in these tools is essential for data analysis, report generation, and effective communication.
• Willingness to Learn: Stay updated with industry trends, regulations, and best practices related to compensation and benefits. Display a keen interest in continuous learning and professional development.
• Meticulous: Possess a keen eye for detail and accuracy in all aspects of work, especially when dealing with sensitive information.
• Rigorous Problem Solver: Demonstrate the ability to identify challenges, analyze data, and devise effective solutions to complex problems related to rewards and compensation.
• Resourceful: Exhibit a proactive and resourceful approach to address issues, optimize processes, and improve overall efficiency in the Rewards management function.

KEY RESPONSIBILITIES

• Manage overall solutions, new proposals and identify opportunities to improve or implement strategies to expand the Corporate IT services.
• Identify areas of concerns, issues and implement strategic solutions to further improve IT operations.
• Manage issues and risks associated with the projects, including balancing scope, schedule, budget, quality, and risks, and will manage aspects through formal change management mechanisms.
• Develop, implement, and maintain a detailed project work plan, including appropriate controls, governance structures and monitoring to ensure on-time, on-budget, and quality outcomes.
• Ensure accurate development and traceability of requirements during project lifecycle.
• Manage the end to end project delivery including procurement process.
• Manage the change enablement process throughout project duration.
• Manage and develop customer relationships and perceptions to achieve mutual goals.
• Determine the project approach, staffing, responsibilities, and schedule.
• Engage and manage appropriate onshore and offshore vendor resources, including Service Licensing Agreements (SLAs) in meeting requirements and service level agreements.

KEY REQUIREMENTS

• Bachelor's degree in business or technology-related field (or equivalent).
• At least 5 years of working experience in implementing technology projects.
• At least 3 years of project management experience, preferably on Microsoft solutions.
• Possess a global perspective mindset to evolve with the organisation.
• Demonstrated ability to think and work systematically and logically.
• Good understanding of contract terms and interpretation.
• Demonstrated understanding of key Project/Program Management disciplines (estimating, work planning, contract management, scope management, user acceptance, etc.)
• Experience in customer expectations management.
• Demonstrated experience employing project management methods, tools, techniques.
• Clear and concise oral and written communication.
• Results oriented / self-directed ability to drive change in unstructured environment.
• Good client interface and presentation skills.

Citi Markets Operations is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture. We are invested in our People and their development. We are transforming and simplifying our operating model, creating an exciting environment which encourages diversity of thought and inclusion.

We are a dynamic, global, and diverse Organisation, with a presence in over 60 Countries; covering all front post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative & Commodities Operations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs.

Our Operations groups are core to the success of the Markets business and have significant impact across the lifecycle of a trade. We partner extensively with a range of internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interaction with our external client base, playing a key role in the overall client experience. We have a Client relationship group, dedicated to overseeing the Organizational service performance and strategic partnership for our top tier client base, where we play a key role in supporting our global clients to ensure they have a first-class experience when doing business with Citi.

Our Business Intelligence and Process Re-engineering group works alongside our Operations teams delivering automation solutions to solve for operational challenges. We partner with Citi’s innovation labs to drive optimization, and overall play a pivotal role in enabling us to transform to achieve our target operating model.

Our Technology partners develop and implement a wide range of applications that support the Operations, Change, Design and Implementation groups in providing innovative products and solutions. We have re-imagined how to provide technology and service in our domain through the alignment of our team vision, culture, and aggressive retirement plan for legacy applications and adoption of a micro-based containerized cloud environment. We encourage our people to create, explore and be adventurous whilst taking measured risk, adopting safe practices to protect the firm. Data lineage and optimization is core to how we develop our eco system. We are growing our capabilities using artificial intelligence, natural language processing and machine learning.

Our roles entail ensuring we operate in a robust control environment, whilst in a fast-paced workplace. We comply with global regulations and internal policies and adopt a proactive approach to identifying opportunities to reduce risk through the continuous evaluation of our controls; to protect our clients, the firm, and our reputation.

We work closely with our external global peers, partners, and regulators, and play an integral part in leading an agenda at the forefront to optimize and streamline processes and drive strategy across our industry.

Job Purpose:

This is an Operations Manager role responsible for the end to end processing of Derivatives transactions and Margining. This is a great opportunity to join a high performing, high profile and energized team providing daily operational support to our Global Business and Clients.

• Reporting into Singapore Markets Operations Leadership Team, the primary responsibility of this role will be:
  • Execute Derivatives trade confirmation and settlement in timely and accurate manner
  • Generate Margin call to clients and post collateral as per agreement
  • Formulate procedures, techniques and contribute to the development of new techniques that increase team productivity, ensuring entire team meets or exceeds performance goals
  • Escalate control gaps and issues to leadership and implement procedures and solutions to mitigate risk
  • Proactive engagement with Singapore country and Global Commodities stakeholders (Business, Technology, Finance/PCG, Legal etc.) in order to support the business and clients
  • Work closely with the Risk & Control team in adhering to an effective control framework that fully meets Audit, Compliance and Regulatory requirements
  • Involvement in developing standardized and sustainable operational workflow and service standards for new product or product variations launches by Global/APAC Commodities business. ie. NPAC process.
  • Ensuring robust infrastructure and tools (Dashboards, MIS, Alerts etc.) are in place to effectively manage risk
  • Complete Static data set-up to facilitate trade booking in a timely and accurate manner.
  • Perform reconciliation and investigate cash breaks in coordination with the Control team.

Risk Management:

• Overseeing and executing critical core operations activities to maintain a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis
• Facilitating risk close out for market transactions, as an invested Operations partner and advisor for the Organisation.
• Daily Collaboration across Global Clients, Trading, and Operations teams to provide solutions and identify/resolve root cause.
• Acting as key point of contact for the team across internal and external stakeholders
• Identifying trends, synergies and weaknesses across products and regions
• Recommending control enhancements as needed

People & Inclusion Agenda:

• Promoting a culture of continuous improvement and cultivating a robust service and control environment
• Championing diversity and inclusion to create a working environment which allows our People to thrive and excel

Organisational Transformation:

• Providing input to simplify, improve and measure processes by delivering enhancements to the control environment, and the customer journey with input to design techniques and digital automation
• Providing valuable input into strategic platform re-engineering initiatives, reducing manual touch points and aligning tech delivery vs. business goals and wallet share optimization
• Providing input into initiatives to continuously improve straight through processing (STP) rates, including the use of robotics, workflow and other innovative re-engineering techniques.

Qualifications and Skills:

• University degree or equivalent experience
• 5-7+ years of relevant experience in Tier 1 global financial institutions
• Ability to work under pressure and manage to deadlines in a fast-paced environment.
• Strong interpersonal skills and ability to interface with senior management
• Strong risk management and control mindset
• Excellent Project Management/UAT skills
• Self-reliant, excellent problem solver and results oriented
• Demonstrated experience leading people and developing effective and diverse teams.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Authorities and Responsibilities

1. Responsible for providing directives for the Quality Assurance Department in meeting management objectives.
2. Formulate, implement and evaluate quality strategies programs for the company.
3. Implement and maintain a system of auditing the facility and periodic calibration of test, measuring equipment and tools.
4. Manage customer complaints, corrective and preventive action programs.
5. Administer and manage continuous improvement program for all QA processes.
6. Work closely with auditors, customers, production and suppliers to meet the quality requirements.
7. Manage sub-contractors for on-time supply of treatment process, as well as meeting technical requirement.
8. Review / prepare, administer and implement Quality Assurance Plans, Inspection Test Plans and other Operational procedures in accordance to the technical specifications, customer's surveillance requirements, and good manufacturing / engineering practices, and enforce the same on Operations in their execution.
9. Work closely among inter-department to ensure committed schedules are met in a timely and effectively manner.
10. Review and approve disposition program / action for nonconforming products.
11. Ensure that processes needed for the quality management system are established and implemented.
12. Report to top management on the performance of the quality management system, and note needed improvements.
13. Ensure the promotion of awareness of statutory, regulatory and customer requirements throughout the organization.
14. Ensure and coordinate the implementation of risk assessment and risk control of medical devices

The Quality Assurance Manager plays a crucial role in business by ensuring that products meet certain standards of quality. He/She plans, directs or coordinates quality assurance programs and formulate quality control policies. He/She also works to improve an organisation's efficiency and profitability by reducing waste. He/She prepares and update quality documentation, basing their processes on a recognised standard such as ISO 9000 – Quality Management, published by the International Organisation for Standardisation. He/She supervises teams of inspectors who carry out the detailed assessment of products and their components at different stages of production. He/She recruits and trains supervisors, and provides them with documented quality standards as guidelines for their daily work. He/She also selects quality inspection tools and software to support the inspection team.

Competence Requirements:

• Diploma in Mechanical Engineering / Quality Engineering or equivalent.
• Minimum 6 years of solid experience in Quality Management in similar or related industry and 3 years in management level.
• Good knowledge in implementing and up keeping Quality Management System.
• Strong leadership and good interpersonal skills.
• A team player with strong sense of responsibility to ensure plant effective quality performance.

~ Assist in the implementation of company quality systems.
~ Conduct Quality Assurance audit.
~ Manage cause investigation for non-conformance.
~ Manage company quality systems.
~ Manage departmental activities and deployment.
~ Able to commute between Tuas Plant and Loyang Plant.

Want a role that you are properly utilised?

You can join us on an exciting journey where you can use your skills to identify new businesses and build up our brand in the marketplace. This would be more than just hitting your KPIs, but playing an important role to build up relationships and establish our name in the marketplace. Sounds like your cup of tea? Read on!

What you'll be doing:

• Drive and generate new business development through selling cargo-partner value proposition
• Build strong rapport and relationship to maximize customers' satisfaction
• Close collaborating with cross functions and borders to achieve a seamless delivery of our services
• Participate in tender bids and price negotiation with customers
• Prepare proposals and quotations
• Perform regular and quality update in the Customer Relations Management tool
• Represent interests of the company before third parties
• Persuade a profit policy at all time

We expect:

• Minimum a diploma and above
• At least 1 years experience in freight forwarding/logistics industry
• Business development and hunting ability for new business
• Proven sales record
• Profitability and winning mindset
• Self-driven, resourceful person with good problem solving skills
• Ability to articulate and exhibit high level of professionalism
• Strong customer focus and relationship building
• High influencing and negotiation skills
• Strive well under stress
• Ability to wok across borders and in a diverse culture environment
• High proficiency in spoken and written English

Why cargo-partner?

• Career plan and professional growth opportunities? We guarantee an individual path of professional development. We give development opportunities in various projects.
• Implementation of own initiatives? Our success is based on team spirit. This is why our colleagues accept responsibility, are always part of the solution, and act as true partners to customers and colleagues alike.
• Stability of employment? Dynamic work in a stable international company with a leading position in the air and sea freight market. We focus on long-term cooperation. After the project is over, we talk, listen and provide further challenges.

Company Introduction:

cargo-partner is a privately owned full-range info-logistics provider offering a comprehensive portfolio of air, sea, land transport and warehousing services, with special expertise in information technology and supply chain optimization. The company operates over 140 offices in over 40 countries around the world to create fast and efficient solutions for a wider range of industries. With the SPOT platform, cargo-partner ensures easy cooperation and full transparency throughout the supply chain.

As a family-owned business, we are very employee-oriented and want work work with you to develop your career and personal goals. Take a look at our Mission & Vision.

If you are looking for a challenging position in an innovative and dynamic international company, we want to get to know you!

Apply now! It will only take a minute, we promise!

Job responsibilities:

• Overall project planning, schedule and executing the delivery of projects within time, budget and Client’s expectations.

• Monitoring progress and identifying critical activities to expedite smooth progress of works on site to meet targets.

• Coordinate internal resources and third parties/vendors e.g. Consultants and Sub- Contractors/Suppliers for the flawless execution of all projects.

• Ensure that all projects are delivered on-time, within scope and within budget.

• Ensure that work are executed in accordance with approved plans/drawings, contract specifications and regulatory requirements.

• Ensure resource availability and allocation.

• Develop detailed project plan to monitor and track progress.

• Manage changes to projects’ scope, schedule and costs using appropriate verification techniques.

• Perform risk management to minimize project risks.

• Measure project performance using appropriate tools and techniques.

• Create and maintain comprehensive project documentation.

• Responsible for the overall project management, planning & control, and execution, including project budget evaluation and profitability.

entify and comply with all applicable statutory/regulatory requirements related to the project.

Lead a team of professional and technical staff in planning and execution of day-to-day operations to achieve all key project target.

Respond swiftly to work delays, emergencies, and other problems.

• Report and escalate to Management as needed.

• Any other duties that may be assigned.

Requirements:

• Proven at least 3 years of working experience in project management in the public and private residential, government and commercial building projects.

• Solid technical knowledge related to structural, architectural (finishing) or M&E works.

• Solid organizational skills including attention to detail and multi-tasking skills.

• Excellent written and verbal communication skills.

• Excellent team player with ability to meet tight deadlines.

Job responsibilities:

• Overall project planning, schedule and executing the delivery of projects within time, budget and Client’s expectations.

• Monitoring progress and identifying critical activities to expedite smooth progress of works on site to meet targets.

• Coordinate internal resources and third parties/vendors e.g. Consultants and Sub- Contractors/Suppliers for the flawless execution of all projects.

• Ensure that all projects are delivered on-time, within scope and within budget.

• Ensure that work are executed in accordance with approved plans/drawings, contract specifications and regulatory requirements.

• Ensure resource availability and allocation.

• Develop detailed project plan to monitor and track progress.

• Manage changes to projects’ scope, schedule and costs using appropriate verification techniques.

• Perform risk management to minimize project risks.

• Measure project performance using appropriate tools and techniques.

• Create and maintain comprehensive project documentation.

• Responsible for the overall project management, planning & control, and execution, including project budget evaluation and profitability.

entify and comply with all applicable statutory/regulatory requirements related to the project.

Lead a team of professional and technical staff in planning and execution of day-to-day operations to achieve all key project target.

Respond swiftly to work delays, emergencies, and other problems.

• Report and escalate to Management as needed.

• Any other duties that may be assigned.

Requirements:

• Proven at least 3 years of working experience in project management in the public and private residential, government and commercial building projects.

• Solid technical knowledge related to structural, architectural (finishing) or M&E works.

• Solid organizational skills including attention to detail and multi-tasking skills.

• Excellent written and verbal communication skills.

• Excellent team player with ability to meet tight deadlines.

Key Responsibilities

• You shall be tasked to execute sales activities according to the marketing strategies and develop action plans to increase sales revenue.
• Must be able to hunt and generate new business by prospecting, cold calling or leveraging on existing contacts.
• Develop specifications with Architects and Designers.
• You should have excellent analytical and presentation skills in compiling reports and analysing daily enquires and sales data for the management’s review.

What you will need to have

• Extensive knowledge of sales of stones will be an added advantage.
• Minimum 2 years of working experience.
• Good business acumen and able to conceptualize marketing directions.
• Successful sales track record.
• Highly motivated and result-oriented with strong desire to succeed.
• Be resourceful and customer oriented.
• Excellent presentation and negotiation skills.
• A dynamic, positive, and forward-thinking personality will be essential.

Benefit

• Attractive Salary+Commission+Incentive

Job: Product Development Engineer/Manager

· 5 days week (8am to 548pm)

· Changi North

Requirements

· Mechanical Engineering degree

· Proficient in English language

· CAAS L11 / M10 (preferred)

· Knowledge of CAAS, EASA, FAA regulations

· Part 21 manufacturing and/or Part 145 MRO experience

· Experience in aircraft interior work (preferred, not mandatory)

· In-depth knowledge in DOA for Part 21 manufacturing engineering development work

· In-depth Knowledge in Part-145 repair development work

· Knowledge for SRM, CMM and technical data interpretation

· Integrity to ensure safety compliance to aviation requirements

· Team player

Role & Responsibilities

· Review repair work scope report for correct repair callout

· Review BOM list to ensure correct spares and consumables procurement

· Review and approve repair traveller prior to repair work

· Coordinate with Operations to ensure proper tooling available in workshop

· Development of Part 21 product engineering work for DOA approval

· Development of Part 145 repair engineering work for repair capabilities

· Development of production and repair shopfloor work flow with Operations

· Review production and repair work cycle time with Operations for optimum manpower deployment

· Conduct First Article development, evaluation and qualification for new product and new repair capabilities

· Filing of engineering work packages

· Work closely with Operations to ensure compliance in workshop for proper tooling availability, process improvement, workshop layout optimization and manpower planning.

· Ad-hoc assignments

Job Description

Primary Responsibilities (responsibilities specific to this to this role)

• Supply Management
• Directly manage supply of a key outsourced module / component that feeds into an Applied Materials tool.
• Provide weekly readouts on material health status to supply chain executives
• Hosts supplier material readiness review meetings and ensures availability of supplier materials at various Applied locations globally (including sub tier components)
• Responsible to manage market share allocations across assigned supplier(s) / programs
• Key focal to manage supplier short shipments till full closure
• Work with suppliers on sub tier supplier changes to support overall supply initiatives e,g capacity management, cost savings, customer needs etc.
• Facilitate internal stakeholder discussions with suppliers to address issues gating supplier builds, e.g BOM inaccuracies, engineering spec waivers, rework orders etc.
• Obsolescence management – Facilitate seamless transition from end of life material to replacement material through close collaborations with supplier and internal stakeholders
• Support various inventory management programs both internally and externally e.g Consignment, VMI, Aged WIP management, safety stock etc.
• PO management
• Works in MRP (Materials Requirement Planning), or similar demand/supply planning system to procure materials for use in a manufacturing assembly, integration, test, or customers spares area.
• Process purchase requisitions, purchase change orders and communicates regularly with supplier on demand forecasting
• Provides timely updates of supplier commits to internal customers via PO promise date, PROMPT and War room files.
• Responsible to ensure accurate part level information is maintained in MRP on a timely basis E.g lead time, cost etc.
• Responsible to maintain accurate BOM prices and manage ad hoc supplier PPV requests
• Supplier & stakeholder management
• Effectively influence suppliers and internal stakeholders to meet company deliverables.
• Act as supplier focal to highlight challenges that is impacting build, collaborate with internal stakeholders to develop solutions
• Quarterly material and build readiness review for critical sub-tier material inventory management
• Visiting supplier site as needed to follow up on build progress and audit actual progress of tool in WIP vs supplier commits and company need dates

Secondary (employees do this some of the time)

• Ad Hoc RFQ requests to support business needs
• Support logistics team and supplier resolution of Receiving Variant Notices (RVNs)
• First line of escalation for Accounts Payable (AP) disputes submitted by supplier
• Audit assigned supplier’s material inventory position to ensure sufficient material availability is maintained support Applied Material needs
• Support logistic cost optimization projects e.g ocean shipment, trucking etc
• Coordinate engineering teams to address supplier queries on engineering related issues
• Drive overall business process improvements both internally and with suppliers

Key Responsibilities

• Under direct supervision, forecasts and communicates engineering, materials, and manufacturing requirements to suppliers. Provides input to outsourcing decisions by performing make versus buy analysis. Coordinates demand signals through MRP to minimize inventory exposure.
• Participates in Materials Core Team and coordinates product development process deliverables with team members (buyers, planners, production control).
• Supports the creation, releases, and updates to new project materials strategy.
• Participates in commercialization (transition) materials plan. Participates in the material change control change process. Assists in supplier price and delivery negotiations; under direct supervision may negotiate contracts as necessary. Utilizes the preferred supplier selection and assessment process when selecting suppliers. Completes supplier risk assessment on critical and unique parts. Monitors supplier performance (delivery, quality, cost).
• Works with engineering to identify preliminary critical parts, long-lead parts and inspection requirements. Assists in developing supplier and commodity road maps to engineering.
• Meets cost objectives and resolves quality issues. Generates and publishes Key Process Indicators (KPI). Tracks total landed costs targets.
• Works with engineering to identify preliminary critical parts, long-lead parts and inspection requirements. Assists in developing supplier and commodity road maps to engineering. Utilizes value analysis on build-to-print components in support of Should Cost analysis.
• Under direct supervision, mediate and partner in the resolution of supplier quality issues for assigned product groups.

Functional Knowledge

• Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities

Business Expertise

• Understands key business drivers; uses this understanding to accomplish own work

Leadership

• No supervisory responsibilities but provides informal guidance to new team members

Problem Solving

• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents

Impact

• Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills

• Explains complex information to others in straightforward situations