Job Description
At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Welcome to Boeing! One third of pilots and cabin crew worldwide are flying with schedules produced by Boeing's innovative solutions. One million pilots use our navigation products, and every day some 70,000 routes around the world are planned with the help of Boeing. Optimizing airlines’ operations has a major impact on environmental sustainability.
Jeppesen Asia/Pacific Pte Ltd, a Boeing Company, is seeking a highly skilled and motivated Senior Implementation Program Management Lead to join our Crew & Network Operations team in Singapore.
The Crew & Network Operations Implementation department is responsible for the configuration and delivery of our Airline Operations and Resource Planning solutions to commercial airline customers. Joining us is an opportunity to be part of a skilled team of specialists that solve some of the most challenging optimization problems in the world, value diversity, and learn from each other.
Position Responsibilities:
- Leads pre-sales coordination within Implementation department; serves as customer-facing Project Director on implementation projects.
- Responsible for Request-For-Proposals (RFPs) during pre-sales, defines project / program setup and strategy, identifies resource requirements and constraints for implementation projects, coordinates and approves project estimates, and develops high-level integrated project plans including critical path.
- Responsible for supporting and ensuring technical / programmatic support to sales team during negotiation of implementation project contractual items, and ensures commitments to clients are realistic.
- Provide input for Professional Services Statements of Work, and facilitates critical coordination across all business units to support accurate and efficient estimation efforts.
- Develops and maintains constructive and cooperative interpersonal working relationships with clients on management and executive level, and interacts as the primary customer contact on frequent basis. Leads and participates in internal and external steering committees.
- First escalation point for the project manager. Acts as speaking partner and provides advice to the project manager.
- Facilitates communication of project/program health and status with project teams, stakeholders, and sponsors, and reports to or consults with senior and executive level management (internal and external).
- Prepares and participates in risk, issue and opportunity identification and mitigation and escalates to program leadership when assistance is required to remove road blocks.
- Serves as representative and external spokesperson for the company on highly significant matters relating to contractual obligations, programs, capabilities, and long-range goals and objectives.
- Provides motivation, leadership and mentors project team members. Provides feedback and performance assessments to appropriate senior management in a timely manner, and addresses and helps resolve conflict among program/project teams or team members.
- Oversees project/program on-time delivery, profitability, and client value. Ensures project teams are executing as planned by monitoring high-level progress and major deliveries. Determines options and appropriate actions to ensure and improve project performance.
- Demonstrates a commitment to personal learning and development. Seeking feedback and proactively improving skills and knowledge.
- Demonstrates strong analytical skills, including the ability to collect, organize, synthesize, and analyze data to develop conclusions and recommendations.
- Recognized as a job expert within the company and consultant to management.
- Have a comprehensive understanding of Boeing's organizations, processes, program plans, policies, and procedures, as well as products, to effectively perform the responsibilities of the role.
This position is hybrid. This means that the selected candidate will be required to perform some work onsite at one of the listed location options. This is at the hiring team’s discretion and could potentially change in the future.
Employer will sponsor applicants for employment visa status.
Basic Qualifications (Required Skills/Experience):
- Minimum of 5 years of experience in complex software project/program management, implementation, configuration, and delivery.
- Minimum of 5 years working with external clients.
- Minimum of 7 years of experience leading projects or programs.
- Ability to transform solutions to complex technical challenges into effective & easy to comprehend priorities & integrated plans.
- Possess ability to develop solutions to problems of unusual complexity that require a high degree of ingenuity, creativity, and innovation.
- Strong written and verbal communication skills, ability to prepare comprehensive reports, proposals, Statements of Work, and connect technology to business considerations (e.g., ROI). Requires English fluency.
- Ability to travel at least 20% of the time.
Preferred Qualifications (Desired Skills/Experience):
- Experience negotiating Statements of Work with external customers for software deployment projects.
- Demonstrated ability to identify, define, and manage services deployment opportunities, and drive efficiencies of customer success engagements / deployments through application of best practices.
- Experience in the Aviation Industry, Airline Operations or Jeppesen Solutions (especially in Crew & Operations Management solutions), is highly beneficial.
- Minimum of 15 or more years' of related work experience or an equivalent combination of education and experience.
Other job-related information:
Benefits and pay are determined in line with Singapore labor market practices. This is not an expat assignment.
Join our team and be part of a company that is shaping the future of aviation. Apply now with your resume and cover letter outlining your relevant experience and why you are interested in this position.
Export Control Requirements: Not an export control position
Equal Opportunity Employer:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
