If you are an IT or Business Analyst professional with experience in Order Management or Customer Service digitalization projects and Oracle, then Emerson has an exciting opportunity for you! The Business Analyst will lead Digital Information Integration (DII) projects and support the Customer Care Team with Oracle projects enhancement and improvement. This is based in Singapore and will be under the Measurement Solutions business unit.
In this Role, Your Responsibilities Will Be:
· Lead, participates and drive implementation of DII projects using Power BI tools for Asia Pacific MSOL Customer Care to improve processes & efficiency.
· Work with business users to finalize the requirements and testing for DII projects.
· Work with developers to design & build the user interface form for DII projects.
· Provide ongoing support, work on issues and future improvements.
· Provide timely updates to the management on the project schedule, progress and status.
· Support Organization Goals through Continuous Improvement and Innovation.
· Participate in Sales Inventory Operations Program, perform testing with the business users, raise concerns if any and release improvements in Oracle.
· Implement list of Global and AP Oracle enhancement to improve efficiency in Measurement Solution Fulfilment Process especially for Customer Care Teams.
· Review any new Oracle enhancement requests from business and log that as a requirement with strong business justification.
· Support Oracle/ DII request from other global sites and perform end to end testing when needed.
· Work with AP IT and ASG for resolution on recurring critical issues with high business impact.
· Work with Order Management and Operations to optimize processes to achieve business goals.
· Collaborate with all AP country Oracle superusers regularly to discuss on the Oracle issues, enhancements, and training needs.
· Develop training materials and conduct training for AP business users.
Who You Are:
You show a tremendous amount of initiative in tough situations; are exceptional at spotting and seizing opportunities. You separate and combine tasks into efficient and simple workflow. You make implementation plans that allocate resources precisely. You adjust communication content and style to meet the needs of diverse partners. You adapt quickly to changing conditions.
For This Role, You Will Need:
· Minimum 3 to 5 years of hands-on experience in using Microsoft Power BI & Oracle R12.
· Excellent planning and project management skills.
· Strong analytical and problem-solving skills.
· Demonstrable experience in presentation and training.
Preferred Qualifications that Set You Apart:
· Bachelor's Degree or equivalent in Engineering or Information Technology or any related field.
· Prior experience in Customer Service, Order Management or Supply Chain are added advantage.
· Basic SQL knowledge is a plus.
· Fast Learner and able to work with minimal direction.
Our Offer To You:
By joining Emerson, you will be given the opportunity to make a difference through the work you do.
Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.
We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship.
We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.
We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.
Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environmentacross our global network and facilities.
Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.
Our Commitment to Diversity, Equity & Inclusion
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.
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