Position Summary:
Based in Singapore, The Manager, Business Support's primary responsibility is to take ownership of the business relationships through excellent service efforts aimed at ensuring that the objectives of clients/partners are met for Netstars' global growth.
The role holder will be working with various parties including licensed financial institutions, key merchants, payment facilitators and payment gateway providers as well as internal stakeholders across various functions. These partners are some of the most well known, highest growth financial institutions in the world and you will be working closely with them to support their growth and innovation agenda, while growing Netstars' share of payments.
Key responsibilities for this role:
Support the International Payments Director to lead relationships with Payment Partnerships accounts including leading key initiatives and managing day to day operations with global partners.
- Implement the overall work plan and performance results
- Attend to meetings, development of accounts, servicing accounts and communication with partners
- Work with team to ensure accounts growth, managing day-to-day operations.
- Strengthen account management framework to drive continuous excellence and to perform merchant onboarding KYC and operations.
- Generate partner reports, monitor accounts and ensure timely processing of documents
- Provide timely support to partners, resolve and support client’s issues, challenges and escalations
- Organise, maintain and update partner records, data and statistics
- Provide assistance to the Director in areas of administration, accounts development, meetings and other related matters.
Requirements:
Singaporean or PR
Diploma or Degree holder
Strong interest and curiosity to fintech and payment businesses in both consumer and commercial space
Strong problem-solving ability and can do attitude
Knowledge and experience of project management and execution
Instinct to numbers and able to check and generate accurate reports
Ability to demonstrate application software usage and manual guides to clients
Ability to navigate through ambiguity
Ability to work both independently and in a team, with time constraints
Strong professional maturity, interpersonal, organizational and communication skills to manage client engagements
Ability to translate technical issues into business impacts and vice versa
Proven ability to work under pressure, to adapt in a dynamic environment and recognize priority issues, escalating quickly where relevant
