We are hiring a Temp Business Office Assistant to be outsourced to our clients from reputable healthcare organisations.

Apply now!

Job Scope

• Perform admission process of patients, including explanation on bill estimation, usage of insurance, and deposit collection.
• Handle customer queries pertaining to admission process.
• Perform Cashiering.
• Perform Billing.
• Timely escalation of cases to supervisor as necessary.

Job Requirements

• Min GCE N/O/A Level or Diploma in any studies
• Availability to work shift hours between 7am - 8.30pm

All Interested candidates are invited to email your resume in MS Word format to:

[email protected]

Please include your full working experience, education background, notice period, expected salary.

Sheryl Tan Shan Pei
Outsourcing Team
Recruit Express Pte Ltd
Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview.

• Involvement in operational initiatives from Corporate HR
• Management of recruitment and onboarding process eg. Manpower requisition / approval, Job profiles and orientation of new hires
• Generation of reports for various stakeholders
• Organize, schedule and execute HR Engagement activities i.e. Townhall
• Management of EHOR & Work Injury claims
• Management of work-related allowances
• Management of Disciplinary/Grievances cases
• Assist on Annual Cycle of Activities with COEs i.e. Promotion Exercise, Performance Appraisal, Annual Increment & Variable Bonus Exercise, Annual Wage Supplement, Festive Advance, Market/Salary Adjustments Exercise, Adhoc Compensation Reviews
• Management of Staff’s Vaccination/Immunization Records
• Preparation of Presentation Slides for Communication/Announcement of HR Policies/Initiatives
• Handle Staff Queries on any HR related issues
• Other ad-hoc duties as assign

Job Requirement:

• Bachelor in Human Resource Management/ Business Management/ other relevant qualification
• 3-4 years of relevant working experiences in healthcare preferred
• Proficient in Microsoft Office such as Words/ Excel
• Knowledge of Success Factor will be advantageous
• Willing to work in Hospital environment

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

Job Description

• Engage Business on staff issues pertaining to confirmation and performance reviews, grievance and exit management.
• Participate and value-add in performance management discussions with Business [depends]
• Check through, co-ordinate and ensure that staff payments in relation to annual performance and ad-hoc exercises are accurate and made in a timely manner.
• Prepare and maintain staffing and manpower establishment reports.
• Provide corresponding analysis and projections vis-a-vis HR reporting metrics.
• Manage recruitment process from attraction, selection, interview and appointment to maintain the staffing level for Assistant Manager and below level, temps, interns, etc.
• Address and provide advice to Business and staff on HR related queries and issues.
• Work with HRP Support team on HR administration and operational matters such as the processing of on/off boarding, transfers and staff confirmation.

Requirements

• Degree in Human Resource Management or equivalent from a recognized university.
• At least 3 years in human resource function
• Good Interpersonal Skills and Stakeholder Management Skills.
• Possess Analytical and Critical Thinking skills.
• Attention to details, with good Follow-up and Organizational skills.
• Excellent Communication, both written and verbal.
• Good knowledge of Employment Act and Labour Laws.
• Familiarity with SuccessFactors is an advantage

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

The Job:

• Follow the Project Management Process from award until handover including all statutory requirements and deliverables
• Develop comprehensive project plan for multiple projects
• Reviews project proposal or plan to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project to ensure project progresses on schedule and within budget.
• Sell variation orders timely to reach financial objectives.
• Provide regular project management reports for management during Work in progress (WIP) review

The Requirements:

• Degree in Mechanical, Electrical &/or electronics Engineering and Project Management or equivalent

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599

We are hiring a Temp Business Office Assistant to be outsourced to our clients from reputable healthcare organisations.

Apply now!

Job Scope

• Perform admission process of patients, including explanation on bill estimation, usage of insurance, and deposit collection.
• Handle customer queries pertaining to admission process.
• Perform Cashiering.
• Perform Billing.
• Timely escalation of cases to supervisor as necessary.

Job Requirements

• Min GCE N/O/A Level or Diploma in any studies
• Availability to work shift hours between 7am - 8.30pm

All Interested candidates are invited to email your resume in MS Word format to:

[email protected]

Please include your full working experience, education background, notice period, expected salary.

Sheryl Tan Shan Pei
Outsourcing Team
Recruit Express Pte Ltd
Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview.

Job scope:

• Leading and driving the implementation of Internal Audit framework, policies, processes to align with company goals. Manage internal Audit Governance, Risk Management and Internal Control Systems assessments.
• To audit compliance with policies, procedures, laws and regulations which could have a significant impact on operations, and to report and investigate major variances.
• Leading IA process improvement projects. Provide recommendation to enhance current process
• Act as a focal point in supporting Joint-Shareholders Audit. Follow up on the implementation of the audit recommendations/findings to ensure that they are addressed and resolved
• Follow up on the action implementation after audit report issued
• Coordinate with all Joint-Shareholders Auditor to maintain IA charter, policy, procedures, methodology, standards, audit programs, KPI’s, reports, and etc
• Review and develop the risk management policy and keep it up-to-date.
• Calibrate the organization’s assessment and tolerance of risk with the appropriateness and adequacy of controls it has implemented; to understand and assess the effectiveness of such controls and report performance of these to management and the Board Audit and Risk Committee (BARC).
• Review the level of risk the company are willing to take and align with BARC on the risk appetite
• Facilitate a risk-aware culture within the organization.
• Responsible and accountable in Risk Management Committee (RMC). Proactively identify/analyze current risks and identify potential risks that are affecting the company
• Determining risks to the business based on understanding processes and controls.
• Determining the areas that need improvement.
• The following are the key accountabilities for which only this role is accountable, indicating the percentage (%) of time spent & contacts
• Internal audit
• 100%
• Leading and driving the implementation of Internal Audit framework, policies, processes to align with company goals. Manage internal Audit Governance, Risk Management and Internal Control Systems assessments.
• To audit compliance with policies, procedures, laws and regulations which could have a significant impact on operations, and to report and investigate major variances.
• Leading IA process improvement projects. Provide recommendation to enhance current process.
• To prepare, review, & plan yearly Audit plan with Management based on BARC guidance, recommendations.
• Other duties as assigned
• Recommend processes to eliminate or mitigate potential risks

If you're interested in the position, kindly forward your comprehensive resume, along with your expected salary and availability, in MS Word format to [email protected]

Shermaine Soo Yi Ning

CEI Reg R1877837

Recruit Express Pte Ltd

EA License No; 99C4599

We regret that only shortlisted candidates will be contacted.

Job Description:

• Handling of HR-related duties
• Actively source and screen candidates through various channels
• Conducting face to face/ online interviews with prospective applicants
• Coordination of interview arrangements
• Provide support to the HR executives to meet recruitment goals
• Handle any admin duties assigned by supervisor

Job Requirements:

• Minimally GCE A Level/ Diploma / Degree in any related course of study
• Candidates with no experience are welcome to apply

Interested and qualified candidates, please send in your application to [email protected]

Ivy Yong Shi Mei

R2198995

Recruit Express Pte Ltd 99C4599

Job Description:

• Handling of HR-related duties
• Actively source and screen candidates through various channels
• Conducting face to face/ online interviews with prospective applicants
• Coordination of interview arrangements
• Provide support to the HR executives to meet recruitment goals
• Handle any admin duties assigned by supervisor

Job Requirements:

• Minimum Diploma / Degree in any related course of study
• Candidates with no exp are welcome to apply

All qualified applicants, please send in your resume to

[email protected]

Alvin Lee Peck Keong (R1104781)

Recruit Express Pte Ltd (99C4599)

[What the role is]

You will be a core member of the procurement team who is responsible for upholding proper procurement governance in NEA and achieve best value for our purchases. You will ensure that government and NEA procurement policies and guidelines are applied accordingly and maintain high standard of integrity and transparency throughout the procurement value-chain.

[What you will be working on]

You will undertake the procurement functions in NEA in one or a few of the following areas:

• Review quotation and tender documents for publication to ensure compliance with NEA’s procurement policy and guidelines
• Review quotation and tender evaluation reports to ensure value for money, fairness, transparency and compliance with NEA’s procurement policies and guidelines
• Improve outreach, conduct training and facilitate dialogue among the procurement community in NEA
• Undertake studies of supply markets and proactively source and engage suppliers
• Advise and guide departments in their daily purchases of goods and services, based on the procurement rules and guidelines

[What we are looking for]

Job Requirements:

• At least 3 to 5 years of experience in government procurement or supply chain work
• Familiar with Instruction Manual (IM) on Procurement, GeBIZ system and GeBIZ Management Console (GMC)
• Good analytical and problem solving skills
• Highly proficient in Microsoft Excel and Power-point
• Performance driven, adaptable and a good team player
• Good IT and data analytical skills
• You will be working in a fast-paced and highly volatile environment that would require the ability to manage multiple priorities and stakeholders at the same time.

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

To apply, please proceed to Careers@gov at https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-HQ-ENVIRONMENT-BUILDING/Executive-Manager--Category-Management-and-Services-Department-_JR-10000034917

About the role

Reporting to the Regional Credit Manager, this intern will be part of a larger team within the Asia Pacific Finance department, working closely with internal and external stakeholders to minimise company financial risk and assist in enforcing existing policies and procedures. This 6-month full-time internship commences December 2024/January 2025.

What you will be doing

• Ensure monthly Credit Management Reporting is submitted to Regional Management/HQ on timely basis
• Assist the Regional Credit Management team to request and pursue payment on delinquent/Close monitoring accounts via communication with account holder
• Review and update account status according to established guidelines
• Maintains log of payment promises and pertinent account details; schedules follow-up communication with account holder
• Responsible for handling the collection activity for delinquent accounts and enforcing collection policies & procedures
• Follow up with internal customers & external customers to ensure overdue amounts are paid promptly
• Investigate and resolve discrepancies relating to non-payment of invoices
• Prepare and send monthly statements of account & reminder letter to customers/internal customers
• Report and alert any exceptional and problematic customers and apply appropriate actions to minimize bad debt
• Liaise closely with Internal External customers, proactively build and foster strong relationships
• Other duties as assigned

The successful candidate

• At least a diploma or above (finance/accounting/business studies preferred)
• Knowledge in accounting would be advantageous
• Strong skills in excel / BI tools (e.g. Tableau)
• Self-Motivated, analytical mindset
• A team player with excellent interpersonal and communication skills
• Ability to work well in a dynamic and fast-paced environment
• Independent and fast learner with minimum supervision
• Meticulous, organized, able to meet deadlines and work under pressure
• Possess good attitude and willingness to learn

We are seeking a highly skilled and experienced CTRM (Commodity Trading and Risk Management) Project Manager with a background in management consulting and deep expertise in commodity trading and oil / petroleum. The ideal candidate will play a crucial role in managing projects on the implementation and optimization of CTRM systems, leveraging their skills to deliver effective solutions.

Key Responsibilities:

• Develop comprehensive project plans, including scope, goals, deliverables, and timelines.
• Ensure that all projects are delivered on-time, within scope, and within budget.
• Act as the primary point of contact for all project-related matters.
• Establish and maintain relationships with clients, suppliers, and other stakeholders.
• Communicate project expectations and progress to team members and stakeholders in a clear and timely manner.
• Allocate project resources effectively and efficiently.
• Monitor resource utilization and adjust plans as necessary to meet project objectives.
• Manage project budgets, including forecasting and tracking expenses & identify and mitigate potential project risks and issues.
• Develop contingency plans to address potential obstacles.
• Ensure compliance with industry standards and regulations.
• Track project performance using appropriate tools and techniques.
• Report and escalate issues to management as needed.
• Provide regular project updates and status reports to stakeholders.
• Ensure that all deliverables meet the required quality standards.
• Implement and manage quality control processes throughout the project lifecycle
• Conduct post-project evaluations to identify areas for improvement

• Bachelor’s degree in Business Administration, Engineering, or a related field.
• PMP, PRINCE2, or equivalent project management certification
• Project management experience within the oil / petroleum commodities
• Experience of project management as a consultant
• Proven track record of managing projects from initiation to completion.
• Experience with resource allocation, budget management, and risk assessment.

Skills:

• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in project management software and tools (e.g., MS Project, Asana, Jira).
• Ability to work under pressure and meet tight deadlines.
• Analytical mindset with problem-solving abilities.

The Job:

• Assist the manager in administering the research programmes
• Processing of scholarship renewals/QE/thesis submissions and amendments, monitoring of coursework requirements, GAP, seminars.
• Maintain and update database and systems
• Other duties as assigned

The Requirements:

• Min Degree Holder with min 1 year experience
• Proficient in MS Office
• Good communication skills

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599

Scope:

• Lead in overall management of space allocation to ensure that all vessels’ space utilization both headhaul and backhaul is at an optimal target level to maximize profit of trade services
• Liaise with agents, internal and external stakeholders on all tactical/strategic matters, including new services, services reshuffle, vessels’ redeployment plan, phasing in/out option and port change / omissions
• Maintain Trade Services Catalogue and preparation of lifting reports
• Monitor space utilization for transshipment cargoes
• Review agents’ performance on space utilization efficiency
• Optimize cargo management to ensure P&L optimization
• Lead efforts to implement solutions to address cargo imbalances, optimizing container allocation and improving vessel profile for optimal yield
• Lead response efforts during operational disruptions and develop contingency plans for cargo recoveries and minimize the impact on cargo flow
• Leading and managing the Cargo Flow Management Team.
• Act as deputy Trade Manager during his/her absence as and when required.
• Mentoring CFMT team with both hard and soft skills (Trade Knowledge, Communication skills, Flexibility)
• Collaborates with Trade Manager and cross-functional teams to align cargo flow operations with company’s strategic goals

Requirements

• Minimum 5 years of experience within similar role
• Outspoken, strong communication skills to take decisive actions in a fast pace environment
• Adaptable to the dynamic landscape of cargo flow taking a proactive approach in anticipating and resolving operational challenges effectively

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified

Job Description:

• Developing change management (CM) strategies tailored to each digital project along with the ADKAR framework, together with project teams
• Implement (and support project teams in implementing) the planned CM strategies and track the progress to make the changes completed within the planned time frame
• Estimate the maximum outcomes of the foregoing strategies and measure the actual outcomes using the metrics such as “how quickly”, “how many” and “how well”
• Properly recognize the challenges of digital product users and give project teams ideas of creating promotion tools and refining digital products by UI/UX enhancement.
• Discuss with and direct design teams in CM team to deliver promotion tools and improved UI/UX tailored to the specific needs of each project in an efficient manner

Interested applicants please send your resume to [email protected]

Venessa Goh Wee Ni
R24124686
Recruit Express Pte Ltd
EA License No: 99C4599
RCB No.: 199601303W

We regret that only shortlisted candidates will be contacted.

*NOVENA

*Hospital Healthcare Industry

Working Hours: Roster includes weekends and Public Holidays

42 hours work week, any day Monday to Sunday, include PH
Shift 1: 7am-4.30pm
Shift 2: 8:30am - 6pm
Shift 3: 11am-7.30pm

Salary: $12 an hour

Job Description:
Perform admission of patients, handles customer queries, perform Cashiering and perform Billing
1. Perform admission process, including explanation on bill estimation, usage of insurance, and deposit collection.
2. Handles customer queries pertaining to admission process.
3. Perform Cashiering.
4. Perform Billing.
5. Perform any other tasks as assigned.
6. Timely escalation of cases to supervisor as necessary.

Requirement:

• Min A levels / Diploma in any field
• No experience required as training provided

Interested candidate, kindly send a copy of your resume to [email protected] OR WA me at https://wa.me/+6586505041 NOW.


Adeline Lim Xin Ying [R23112000]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

Roles & Responsibilities:

• Collaborate with business stakeholders to gather and document user requirements for the core banking system.
• Conduct workshops and interviews to understand user needs and expectations.
• Write and document the current (as-is) processes to understand existing workflows and identify areas for improvement.
• Develop the future (to-be) processes that align with the new core banking system, ensuring they meet business objectives and enhance operational efficiency.
• Review and provide feedback on the Functional Specification Document (FSD) to ensure alignment with user requirements.
• Work closely with technical teams to clarify any ambiguities in the FSD.
• Develop comprehensive testscripts based on user requirements and FSD.
• Ensure test scripts cover all functional scenarios and edge cases.
• Coordinate and facilitate UAT sessions with end-users to validate the functionality of the core banking system.
• Document UAT results, track defects, and ensure timely resolution of issues.
• Collaborate with the data migration team to ensure accurate and complete data transfer from the legacy system to the new core banking system.
• Validate data integrity and completeness post-migration.
• Provide training and support to end-users to ensure a smooth transition to the new system.
• Gather feedback from users post-implementation and recommend improvements to enhance user experience and system functionality.

Qualifications:

• Bachelor’s degree in Information Technology, or a related field.
  • Minimum of 3-5 years of experience in project management, preferably in the banking or financial services sector.
  • Proven experience in user requirements gathering, BIA, UAT, and system implementation.
  • Familiarity with core banking systems and banking operations is ideal
  • Proficient in project management tools and methodologies.
  • Excellent communication and interpersonal skills, with the ability to work collaboratively with diverse teams.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

We are working with a world renowned player in vehicle financing/ loan provision company to look for Business Development Executive (Car Finance)

• Good salary payout - basic salary up to 4500
• Good working environment
• CBD working location

Department : Car Finance

Job Responsibilities:

• Develop new business for business partnership (car dealers) to promote financing services/ credit facilities
• Maintain strong relationship with existing partners
• Provide after sales services
• Perform credit analysis

Requirements

• Min Diploma in any business related discipline
• Min 2 years of working experience in credit marketing preferably in Car Finance industry
• Good communication skills
• Outgoing personality
• Possess Class 3 driving licence, preferably

If you are keen to apply for this role, please click auto-apply

HRLinked Asia Search & Consultancy Pte Ltd

(Registration No: 201910702W)

Get to Know the Team

Grab for Business is the B2B team within Grab that simplifies business transportation and related services for companies across Southeast Asia. We engage with a wide network of companies across the region and want to ensure that client success is paramount at Grab.

Get to Know the Role

You will refine strategies with the key account managers in Grab for Business Singapore team to grow top customers portfolio.

As a Sales Development Representative at Grab for Business, you will increase growth through thoughtful outreach, identify new sales opportunities while nurturing long-term client relationship.

Your internship runs from January to May 2025 and you will be fully onsite at Grab HQ.

The Critical Tasks You Will Perform

• You will use Salesforce to conduct cold outreach, qualify new sales opportunities, and secure meetings between potential customers and key account managers.
• You will seek new business opportunities and expand our customers while building long-lasting relationships with clients and other teams.
• You will develop an understanding of Grab's business solutions to better serve customers and validate their needs.
• You will analyse data using CRM and internal tools to shape account-specific growth strategies and aid key account managers.
• You will participate in Grab for Business team meetings, projects, and discussions, contributing to strategic programmes and collaboration efforts.

Your role:

Requirements gathering and documentation

• Engages with stakeholders to gather, understand, and document their business needs.
• Translates business and customer needs into detailed user stories and defines clear acceptance criteria including functional and non-functional needs
• Maintains clear and comprehensive documentation that is easily understood by both business and technical teams.
• Ensures that user stories are understood by the development team and are actionable.

Requirements Analysis

• Analyzes and prioritizes requirements, ensuring they align with business objectives and are feasible within technical constraints.
• Identifies conflicts, dependencies, and impacts on existing systems or processes.

Requirements Validation and Verification

• Ensures that requirements are complete, consistent, and verifiable.
• Works with stakeholders to validate that the documented requirements meet the business’s needs.

Collaboration with Development Teams

• Works closely with the development team to ensure technical challenges are addressed and decisions are made with long-term scalability in mind.
• Engages in daily stand-ups, sprint planning, and retrospectives to guide the team toward successful product delivery.
• Provides timely feedback on product increments and acts as the decision-maker for backlog priorities.

Stakeholder Management

• Balances stakeholder interests and manages expectations regarding timelines, features, and technical limitations.
• Communicates technical progress, challenges, and trade-offs to non-technical stakeholders in a way they can understand.

Technical Debt and Quality

• Prioritizes technical debt alongside feature development to ensure long-term system health and performance.
• Ensures that the product is built to meet not only functional requirements but also high standards of technical quality.

Your team:

You'll be working in the Touchpoints area team in Singapore.

Your expertise:

• Analytical and Critical Thinking
• Effective Communication
• Technical and Domain Knowledge
• Interpersonal and Negotiation Skills
• Detail-Oriented and Organized
• Modeling and Diagramming Proficiency
• Continuous Learning and Adaptability

We are seeking for a resourceful, experienced and committed individual to manage the following

Responsibilities:

• Coordinate project management activities, resources, equipment and information.

• Break projects into doable actions and set timeframes and targets.

• Assign tasks to internal teams and assist with schedule management.

• Make sure that clients’ needs are met as projects evolve.

• Coordinate efforts with cross-functional teams, including software, electrical, and mechanical engineers.

• Manage the site implementation process and coordinate all phases of the project work to ensure the smooth implementation of the site.

• Assist with project procurement management.

• Monitor project progress and handle any issues that arise.

• Conduct risk assessments for projects, proposing mitigations and actions to keep projects on track.

• Support the project manager in the creation of project proposals, templates, schedules, and briefs.

• Organize and maintain project documentation, ensuring that all project members have access to necessary information.

• Prepare and provide documentation to internal teams and key stakeholders.

• To plan and execute project schedules to ensure timely completion of project.

• To carry out on-site testing and commissioning of systems, prepare operation manuals, etc.

• To provide technical support and user training to end-users.

• To carry out maintenance and support services to existing customers.

• Ad hoc duties as assigned.

Requirements:

• Bachelor's degree in Business Administration, Engineering, Mechanical or related field.

• Experience in project management, from conception to delivery.

• Solid organizational skills, including multitasking and time-management.

• Experience in the field of robotics or other high-tech industry preferred.

• Ability to work with diverse teams and mediate conflicts.Strong familiarity with project management software tools, methodologies, and best practices.

• The Project Coordinator will report to the Project Manager and will be instrumental in the success of the Robotics team's projects. This role requires a team player with robust project management skills, a passion for technology, and an innovative mindset.

• Good analytical and problem-solving skills on technical level.

• Some basic software programming knowledge would be an advantage.

• Excellent verbal and written communication skills.

EA License No. 23S1737

EA Personnel Reg No. R2196831 (Shirlin Yeo)

The main responsibilities include:

• Project coordination

• Stakeholder communication

• Change management and training

• Monitoring and tracking progress

• Documentation and reporting

Key Responsibilities:

• Assisting in planning and scheduling project timelines, tasks and deliverables

• Supporting project team in meeting deadlines, monitoring task completion and ensuring smooth project flow

• Maintaining and organizing project documentation, including plans and business requirements

• Preparing status reports and presentations for management

• Developing training resources with the vendor’s support

• Engaging key stakeholders to ensure they are informed and supportive of the change through regular communications

• Driving change management strategies and plans, including coordinating communication and training programs to help users adapt to the new system features

• Handling and responding to user inquiries and issues reported for the product via various communication channels like emails and calls

• Helping users resolve issues with the product by following the FAQs guide

• Escalating unresolved issues to senior staff or business teams when necessary

• Meeting performance metrics like call handling time, customer satisfaction scores, and issue resolution rates

• Maintaining accurate records of all communications and resolutions for future reference

• Working with other team members, supervisors or departments to ensure efficient service operations

• Experience with change management for implementation of new systems and/or customer engagement

• Excellent communication and interpersonal skills, problem-solving, patience and attention to detail

• Proficiency with basic computer skills

• Strong listening skills and empathy

• Project management skills will be an added advantage

• Ability to work in a fast-paced environment

• Strong time management and multitasking abilities

• Knowledge of Singapore Government procurement and governance processes will be an added advantage.

• Knowledge of design thinking and workshop facilitation will be an added advantage.

We are seeking a skilled Payments Business Analyst with expertise in financial payment systems, including RTGS, GIRO, and SWIFT, to join our team. The ideal candidate will have a strong background in payment processing, system integration, and business analysis, capable of bridging technical solutions with business needs to optimize payment operations.

5+ years of experience as a Business Analyst in the banking or payments industry.

Proven experience with payment systems, including RTGS (Real-Time Gross Settlement), GIRO, and SWIFT messaging standards.

Strong understanding of payment clearing and settlement processes.

Knowledge of ISO 20022 and SWIFT MT/MX message formats is highly desirable.

Excellent analytical and problem-solving skills with attention to detail.

Proficiency in tools such as MS Excel, Visio, and project management software.

Strong interpersonal and communication skills to collaborate with technical and non-technical stakeholders.

Experience with Agile/Scrum methodologies is a plus.

Familiarity with regulatory requirements such as PSD2 or other relevant payment frameworks.

Hands-on experience with payment processing platforms and integration projects.

Certifications such as CBAP (Certified Business Analysis Professional) or related credentials.

Roles & Responsibilities:

• Collaborate with business stakeholders to gather and document user requirements for the core banking system.
• Conduct workshops and interviews to understand user needs and expectations.
• Write and document the current (as-is) processes to understand existing workflows and identify areas for improvement.
• Develop the future (to-be) processes that align with the new core banking system, ensuring they meet business objectives and enhance operational efficiency.
• Review and provide feedback on the Functional Specification Document (FSD) to ensure alignment with user requirements.
• Work closely with technical teams to clarify any ambiguities in the FSD.
• Develop comprehensive testscripts based on user requirements and FSD.
• Ensure test scripts cover all functional scenarios and edge cases.
• Coordinate and facilitate UAT sessions with end-users to validate the functionality of the core banking system.
• Document UAT results, track defects, and ensure timely resolution of issues.
• Collaborate with the data migration team to ensure accurate and complete data transfer from the legacy system to the new core banking system.
• Validate data integrity and completeness post-migration.
• Provide training and support to end-users to ensure a smooth transition to the new system.
• Gather feedback from users post-implementation and recommend improvements to enhance user experience and system functionality.

Qualifications:

• Bachelor’s degree in Information Technology, or a related field.
  • Minimum of 3-5 years of experience in project management, preferably in the banking or financial services sector.
  • Proven experience in user requirements gathering, BIA, UAT, and system implementation.
  • Familiarity with core banking systems and banking operations is ideal
  • Proficient in project management tools and methodologies.
  • Excellent communication and interpersonal skills, with the ability to work collaboratively with diverse teams.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

e are seeking a skilled Business Analyst with expertise in Swift Messaging, Payments Systems, and Banking Operations. The ideal candidate will have hands-on experience with payment platforms such as RTGS, NEFT, GIRO, IMPS, and SWIFT. They will play a pivotal role in analyzing, defining, and optimizing payment processes to meet organizational and industry standards.

Key Responsibilities:

1. Requirement Gathering and Analysis:
• Collaborate with stakeholders to gather, document, and analyze business and technical requirements.
• Translate business needs into functional and technical specifications.
2. Payments and Messaging Expertise:
• Work on payment systems, including RTGS, NEFT, GIRO, IMPS, and SWIFT Messaging (MT and MX standards).
• Analyze and implement solutions for cross-border and domestic payment processes.
3. Stakeholder Collaboration:
• Act as a liaison between business units, technical teams, and external vendors.
• Facilitate workshops and discussions to align on project objectives.
4. Process Optimization:
• Identify inefficiencies in payment processes and propose improvement strategies.
• Ensure compliance with regulatory and security standards in payment systems.
5. Testing and Implementation:
• Define test scenarios, review test cases, and ensure successful User Acceptance Testing (UAT).
• Support go-live activities, ensuring smooth deployment of payment solutions.
6. Documentation and Reporting:
• Prepare detailed process documentation, functional specs, and user guides.
• Provide regular updates and reports to stakeholders on project progress.

• 5+ years of experience as a Business Analyst in banking and payment systems.
• Strong understanding of SWIFT messaging standards (MT and MX).
• Proven expertise in handling payment platforms like RTGS, NEFT, GIRO, and IMPS.

Technical Skills:

• Knowledge of payment protocols and regulatory frameworks.
• Experience in working with SQL for data analysis is a plus.
• Familiarity with APIs and integration with payment systems.

The Opportunity

• Adecco is partnering with a leading bank to look for a Business Analyst
• Starts off as a 12 months contract

The Job

* Collate and manage all the details regarding the application for the assigned business vertical
- information could span from details of systems interfacing, content of the various data being posted, data held within the application etc.
* Support user community on business queries and guidance on better usage of the system on daily BAU activities.
* Clear understanding the scope of the project, the changes associated and support the Project Manager in impact assessment. Clearly document the rationale for projects where no impact is assessed.
* For project where there is an impact, play a governance role in ensuring that the design (in terms of the level of information required from source to core processing is aligned with the strategic data flow strategy.
* Collate and rationalise all stakeholders' requirements and walkthrough these requirements with team
* Actively partnering with the team in the solutioning process to ensure that the business solutions being implemented are thought through from a long term, standardization, design for no operations, front-end configuration perspective.
* Assess and propose appropriate testing approach and sign off criteria to stakeholders and get concurrence.
* Overall UAT management in terms of UAT timeline, batch run/ re-run and managing the tester's testing result.
* Prepare proper documentation on the data flow, design, business solutioning and testing approach in accordance with predefined template.

Next Steps

• We could contact you in the soonest time if you directly send your resume to: [email protected]
• Email Topic: Apply Business Analyst
• We regret to inform that only shortlisted candidates will be contacted