We Are Social is a global socially-led creative agency with unrivalled social media expertise. With more than 1300 people in 18 offices spanning four continents and over 80 people here in our Singapore office, we deliver world-class creative campaigns and strategies based on social insights, for forward-thinking brands. 

Now, we’re looking for interns to join our Planning Team.

If you have a keen interest in marketing, social media and love all things social, digital and mobile, we would like to hear from you! Or perhaps you are curious, resourceful and constantly looking to deepen your knowledge to achieve your goals. Our internship program is a fantastic opportunity for undergraduates who are looking to kick-start their career in the digital and social media industry.

Overall Purpose of the Role

This internship role will support the Planning Team in developing innovative, strategic solutions for our clients and to help them navigate the rapidly evolving world of marketing and communications.

You will get to experience turning ideas into well-rounded, strategically-sound, deliverable plans, while collaborating with others in the team to encompass audience insights, trend analysis, marketing/media executions, timings and budgets.

What we are looking for?

• Open, inquisitive character with a focus on problem-solving in creative ways
• Understanding of communications/marketing trends and culture
• Social media/Advertising/Brand enthusiast
• Confident enough to speak up, challenge and ask why (a lot)
• Collaborative with a passion for delivering industry-defining work
• Passionate about their work (in and out of the office) to bring something new to the agency
• Ability to commit full-time for 4 to 6 months

• Deliver high-quality support to all open projects of the Technical Team, ensuring clients receive the best assistance and resolving escalated customer complaints.
• Manage and control project elements, providing reports to the Technical Director on project status.
• Establishing project objectives through the review of project proposals and plans, and consultation with management.
• Ensure the project schedule is maintained by monitoring progress, coordinating activities, and resolving any encountered problems.
• Sustain project schedule by monitoring project progress; coordinating activities; resolving problems.

Requirements:

• CAPM/PMP/Scrum Certified
• Degree and above
• At least 2 years of experience in handling small-mid size IT solution projects.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Reg No. R21100996

Are you curious, motivated, and forward-thinking? At Worldpay you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

The Merchant Solution division - Global eCommerce is booming. With significant revenue increases year on year, the business is the engine room of our global strategy. As experts in what we do, we operate across verticals that represent the most exciting opportunities for global eCommerce growth Digital Content, Global Retail, Airlines, Regulated Gambling and Travel and in doing so we are privileged to partner with many of the world’s most dynamic organizations. Our strategic aim is to drive differentiated value for our customers by increasing their profitability and hence Worldpay’s share of wallet. To achieve this, we aim to reach more customers in more markets, in local language and with local payment options.

What you will be doing

• Act as the central go-to resource for all internal colleagues and external customers from ‘yes’ to ‘live’.
• Primarily support our Singapore & Australia commercial teams
• Actively participate in customer meetings with the sales teams & support functions.
• Work closely with Solution Consultants for creating merchant onboarding project plans.
• Active daily face to face communication with key internal stakeholders to drive the project to live as successfully and quickly as possible. You are the conductor of the Worldpay orchestra.
• Develop, complete, share and execute a written project plan incorporating all key dependencies to get every large corporate customer live on time and as quickly as possible.
• Hold weekly project status tracking calls with all relevant internal and external stakeholders.
• Provide minutes and next steps from regular internal/external meetings/calls.
• Provide regular updates to the Account Teams on project status, flagging risks and escalations to line manager or project sponsor.
• Produce weekly project status report to the functional head.
• Work in partnership with the customer project manager, agreeing joint actions, tasks and timelines
• Work with merchant to gather, collate & submit relevant documentation to ensure SLAs are met.
• Work with relevant stakeholder from boarding and implementation to verify and validate all system setups to ensure accuracy for delivering customer delight and maximise commercial opportunity.
• Arrange customer demo and training on product or systems (e.g. Payment Gateway, Hosted Payment Page, Risk Management, Pazien Reporting, etc.
• Provide post-live performance monitoring to Internal and External stakeholders, ensuring performance is line with expectation.
• Conduct project closure activities to formalize and communicate the project acceptance, handover documentation to accountable teams (Sales & CX) and complete a post-live review to identify areas of improvement.
• Recommend optimized approaches to ensure the onboarding of merchants continuously improves.
• Other related duties and special projects for process and operation optimization as assigned.

What you bring

• Tertiary education with good track record in project management and knowledge of project management best practices.
• Skill of using project management software to create and manage projects reporting, e.g., MS Project, Salesforce.
• Good negotiation skills and the ability to work with all levels of an organization - internal and external.
• Strong analytical, planning, and organisational skills with an ability to manage competing demands with strong commercial acumen.
• Manage multiple work streams simultaneously and resilience to manage internal blockers and find solutions.
• Experience working with third party vendors and outsourcing companies.
• Card payment and merchant acquiring product knowledge will be a nice to have but not essential.
• Excellent verbal and written communication skills and ability to interact effectively with executive level clients.
• An eye for long-term strategy and vision for process improvements.
• Great presentation skills, marketing experience is desired but not essential.

What we offer you

• Competitive salary and attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

about the company

My client is in the medtech manufacturing sector.With more than 20 years history, this is a great brand to join at an exicting time in their development.

about the job

• Plan and execute regular planning parameter reviews and update inventory control parameters of products in APAC Regional Distribution Center
• Regular validation and updates of inventory control parameters and inventory or sales analysis of ADC
• Design and maintain reports for operational and analysis use
• Update, analyze and report performance indicators
• Manage purchase order daily operations
• Generate purchase orders to factories/EDC/NADC
• Handle received stock discrepancies and resolve order related and nonconforming product issues
• Handle return shipment to vendor
• Actively identify and propose improvement to global policies for inventory management of regional distribution centre
• Review and manage material and purchasing master data in SAP

skills & experience required

• Bachelors / Diploma qualification
• Minimum 4 years of Demand & Supply Planning and purchase order management experience
• Hands on to ensure inventory and cost are optimised
• Experience in life science / medical manufacturing / medtech environment will be a plus
• Proficient with spreadsheets (Microsoft Excel)
• Proficient with SAP
• Willing to work in east of Singapore (Kaki Bukit / Jalan Besar / Bendemeer)
• Proficient in the following : forecast and planning, inventory management, air and ocean freight, import and export trade compliance
• Able to commence immediately or within short notice period will be a plus

If you are interested in the position , kindly send your CVs in to yitwei.kwan(@)randstad.com.sg

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

Roles and responsibilities:

• Capture business requirements effectively and create user stories for development work packages.
• Communicate effectively with developers on explanation of user stories and validating the end implementation of the requirements.
• Facilitate in the production and agreement of solution designs; incorporating the inputs from Business and Technical teams.
• Communicate with product managers on product roadmap, backlog grooming, prioritization of requirements and sprint release/plans
• Handhold delivery of items throughout the delivery lifecycle and facilitate the team in resolving
• Co-ordinate with business stakeholders to acquire user feedback and refine requirements.

This position requires:

• Business Analyst with 5-6 years of experience working in finance industry/Banks & in G20 OTC Trade Reporting Domain .
• At least 2 years of exposure working in Derivative Products (FX, Rates, Credit, Equity etc). Basic Functional knowledge of the products is essential.
• Strong technical experience in various system interfaces, database , scripts and excel tools
• Functional knowledge in both Investment Banking and Private Banking would be an added advantage.
• Prior experience in Agile working would be a plus.
• Ability to communicate effectively to senior managers, developers, stakeholders.
• Ability to produce clear, concise documents
• Strong presentation skills
• ‘Hands-on can do’ attitude

About Us

We build high-performing teams, functions, and organisations in the government to make an impact on public good. We work with function and team leads to hire, motivate, develop, and retain the right people + organise and develop well-functioning teams. We iterate at our polices and processes to keep them fit-for-purpose to make OGP’s mission happen.

Open Government Products is a startup team on a mission to build a better world. We solve real problems for the common good - our products have prevented scams, saved lives, and distributed millions of dollars to the aged and vulnerable. We keep a flat hierarchy and value high initiative and autonomy, with over 70% of our products starting as ground-up initiatives. We open source most of our work so that other countries and communities can benefit from it.

Projects we have worked on include:

Covid-19 Vaccination National Appointment System - A suite of systems built to enable Singapore's national vaccination campaign for Covid-19. This includes informational sites, appointment booking systems, and records management systems.

Data.gov.sg - An open repository of all the Singapore Government's public data. It helps people understand the data using visualizations and articles, and provides real-time APIs for developers to use.

Parking.sg - A mobile app alternative to parking coupons. It lets users pay, extend, and refund their parking sessions just using their phones.

FormSG - A form builder tool for agencies to self-service and create online forms that capture classified data, with the goal of replacing paper forms.

Isomer - Isomer provides government agencies with an easy-to-deploy static website building and hosting service to create usable, secure and faster informational websites quickly.

RedeemSG - RedeemSG helps the Singapore Government to create, send and track redemptions of digital vouchers easily.

PaySG - PaySG was developed to enable digital payments for government services, and was initially used for payments for COVID-19 swab tests and Stay-Home Notices for incoming travellers to Singapore.

An overview of other OGP products can be found on our website.

What you will do:

The mission of the People Team is to build high-performing teams in OGP to make an impact on public good. We hire, motivate, and develop good people. We organise them to function well in teams. We work closely with organisation leaders to make this happen. We iterate and experiment on our policies and mechanisms to keep making OGP better.

Your role as a People Team member will be to make this happen by being a Business Partner to teams. This means working with team leads to run hiring pipelines, craft people policies, diagnose team health and plan team interventions, tackle organisation design & development matters, and optimise operations.

For this role specifically, you will bring expertise in organisation development and team health to uplift people practices for OGP. You will work closely with the leaders of OGP to build high-performing teams using the full range of People levers (e.g. hiring, performance management, learning & development). To enable you to play this role effectively, you will work closely with other People team members to tap on their expertise across different domains.

Through doing this, you will play a key role in helping to build a high-performing organisation within OGP. In the longer term, you will also help the Singapore Government as a whole improve on how to build and scale tech teams/organisations. The public good impact you’ll make is not just nationally, but also internationally as we build Singapore to serve as an international model for a modern digital government.

You will report directly to the Head of People. This role is an individual contributor position.

Concretely on the day-to-day, you will:

• Be a Business Partner to team leads in OGP to help them grow and lead their product organisations.
• Bring domain knowledge on team health, organisation design, and learning & development to uplift People team practices and build a higher-performing OGP.
• Collect and analyse team health data to plan and facilitate interventions to improve team & organisation performance.
• Identify & unblock bottlenecks in People practices and processes
• Run recruitment pipelines and HR operations for the teams you support.

What it’s like working here

• Working on what matters - We care about making an impact on public good. For the People Team, this means enabling people and teams to amplify their impact on public good. You will be able to see the direct impact of your work on things that matter.
• Rapid Prototyping - Instead of spending too much time debating ideas we prefer testing them. This identifies potential problems quickly, and more importantly, conveys what is possible to others easily.
• Growth Mindset - We focus on makings better than they are today. This means that we are constantly working on new things and new areas, and reinventing the areas we are already ‘good’ at to get better. Working here means having a growth mindset as opposed to a fix one, and leaning forward to try things, make mistakes, and learn.
• Ownership - We don’t run by only having task or process responsibility, but by owning outcomes. This means acting like an owner of the outcomes of your work, and doing whatever it takes to get those outcomes happen, even if they don’t lie strictly within your ‘defined’ responsibilities.

This role is based in Singapore, and hybrid working arrangements are supported. Also, we're Great Place to Work™ certified!

Who we are looking for:

We are looking for people who care deeply about building better people practices and organisations for public good. They are able to deal with ambiguity and proactively do what it takes to problem-solve and make impact happen. They work well with stakeholders and in teams. They bias toward action, use data to track impact, and experiment with discipline toward maximising said impact. We are looking for someone who:

• Has demonstrated expertise in organisation design, organisation development, and team health.
• Has had at least 5 years of experience in relevant HR fields, such as HR business partnering, organisation design, organisation development, talent development.
• Desires to make an impact through building high-performing organisations for public good.
• Thrives in working like an entrepreneur in open-ended problem solving and ambiguity. This means being proactive in scoping problems, doing whatever it takes to solve them, and working hard on different approaches to find what works best.
• Works well to build trust with stakeholders to problem-solve and collaborate together.
• Experience in other people areas (e.g. hiring, people operations, compensation and benefits, learning and development) is a plus, but is not a requirement.

Responsibilities

• Develop, chart, and communicate Aftersales related strategies, budget, framework, policies guidelines and procedures to all stakeholders effectively.
• Monitor its implementation to ensure high-level performance and consistency across all operations.
• Conduct data mining and analysis to facilitate the formulating of Aftersales strategic plans and tactical actions to achieve the annual budget and KPIs.
• Track, analyze and publish Aftersales reports such as Aftersales Integrated Report, Monthly KPI timely.
• Monitor, analyze and work with the operation which is not meeting the Aftersales KPIs such as revenue growth, customer retention, workshop Efficiency Productivity Utilization (EPU) etc for improvement plan.
• Develop programs and strategies to achieve various business objectives such as parts purchase target, Net Promoter Score (NPS), Group financial targets, customer retention rate etc.
• Conduct market intelligence and gather market feedback to analyze and identify new Aftersales trends.
• Build and maintain good rapport with Subcontractors, Vendors, Suppliers etc to establish a cohesive working relationship for ease of work and lobby the necessary support when there is a need.
• Ad-Hoc reports for internal and external stakeholders

Requirements

• Diploma in Business / Engineering with at least 3 years of relevant working experience
• Possess working experience in automotive industry with a good understanding of Aftersales operation
• Possess extensive local market knowledge and proven good track records in the automotive-related industry
• Possess good analytical skills, good at numbers and an eye for details to perform the strategic planning role effectively
• Job Reference: L5859RW3

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann

Job Responsibilities

• Support the team in delivering solutions to drive bank-wide Digitalization modernisation
• Work with Head Office and regional IT teams on IT projects
• Collaborate with application and infrastructure development teams and IT operation team to achieve realization of project outcome

Job Requirements

• Bachelor’s degree with min. 1-3 years IT project management experience
• Good communication, presentation and interpersonal skills
• A purpose and self-driven team player who can collaborate cross-workstream(s) and off-shore vendor delivery team(s).
• Strong cross-functional collaboration skills, relationship building skills and ability to achieve results without direct reporting relationships

• Perform marketing and sales of Company’s products in local and overseas markets.
• Conduct market research and undertake product development projects.
• Establish production plan and sales control and provide input for yearly sales budget.
• Provide technical service and handling of customer’s requests and feedback.
• Develop new customers and new applications to expand sales and enhance profitability.
• Act and comply with corporate governance and ISO requirements.
• Participate in Company’s Workplace Safety & Health programs.

• Degree in any field, open to candidates with no experience.
• With 1 - 2 years of working experience in sales/marketing and technical service of polymer products and knowledge in international trading will be added advantage.
• You are a team player with initiative, good analytical skills, willing to travel and possesses good interpersonal skills and able to communicate with clients at all levels, both written and verbal.

• Permanent role
• AWS
• Variable bonus
• Holiday subsidy

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd
Registration Number: R23118389
EA: 21C0661

The SAP ERP domain technical business analyst plays an important role in bridging the technical and business aspects. This role involves understanding current ERP related business processes and assist the DnA team with respect to SAP ECC and future S/4HANA intricacies, collaborate with business on requirements gathering for new use case projects and support production operations team on-demand.

Domain and BA Expertise

• Possess knowledge of SAP and/or S/4HANA ERP modules and functionalities
• Have experience as SAP Technical BA role supporting functions such as Finance, Manufacturing, Procurement, Supply chain etc.
• Understand business processes and workflows.
• Analyze how SAP data impacts business operations and decision-making.
• Experience on projects related to some of the use cases such as   procurement analytics, Supply chain analytics, BOM analysis, Enterprise finance performance reports, product and customer segmentation analysis reports, Inventory management etc.

Requirement Gathering and Analysis

• Assist new DnA use cases/projects gathering detailed functional and technical requirements from business users and/or Infineum functional consultants
• Understand the data sources, structure, and relationships within the SAP for the use case requested modules
• Analyze and translate business needs into clear technical specifications.

DnA technical team collaboration for ETL/ELT and BI development

• Collaborate with data modeler defining conceptual, logical and physical enterprise data warehouse model for SAP data
• Collaborate with data engineers to define data mapping, extraction methods , transformation rules and presentation layer business logic
• Collaborate with Powe BI developers on business logic development/testing
• Assist the DnA team to define data quality rules and Implementing data masking, anonymization, and access controls as needed

DnA support and operations

• Assist DnA Ops team in Identifying and troubleshoot data-related issues, collaborating with relevant teams for timely resolution.
• Assist the team on Implementing preventive measures to avoid recurring data problems.

Data Quality and Governance

• Work with data governance and business teams to establish data quality standards and compliance with data privacy regulations and organizational data governance policies

Technical Solution Design

• Collaborate with data engineers and architects on the solution documentation. Ensure solutions align with SAP best practices and standards.

Testing and Validation

• Develop test scenarios and validate data processes.  Participate in system and integration testing.

Documentation and Training

• Prepare technical documentation and user guides.  Provide training and support to end users and DnA team on-demand.

Communication and Collaboration

• Communicate technical concepts to nontechnical stakeholders.   Collaborate with cross functional and wider Portfolio teams on-demand.

• Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field.
• Strong SAP Technical BA experience with core understanding of ECC/HANA systems and modules such as Finance, Procurement, Supply chain etc.
• Proficiency in data integration concepts, ETL processes, and data transformation.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Familiarity with data analytics tools and technologies is a plus.

1. Support the implementation of quality measures for nursing homes, which includes:Planning and organizing engagements with nursing homes to share the purpose and details of the quality measures.

• Presenting (using Tableau) and analysing the data for the quality measures.
• Preparing reports for CCOs and AIC management.
• Addressing questions from CCOs with regards to the quality measures.

2. Support the development of quality measures for other eldercare services, which includes:

• Reviewing local service/regulatory requirements, good practices, international practices to identify potential quality measures for home nursing care and other community-based care services.
• Conducting a preliminary analysis and presenting the findings.
• Liaising with other AIC Divisions to support the team’s quality measurement work.
• Organising meetings with the appointed workgroup, who will deliberate and select the quality measures for the sector.

3. Assist in the implementation of other key quality initiatives such as:

• Facilitating discussions with nursing homes to develop action plans with the aim of improving the safety culture in their organisations.
• Supporting the implementation of a quality assurance programme involving nursing homes and home nursing care providers.

Job Requirements:

• Degree in any discipline with 1 to 3 years of working experience. Entry-level candidates will also be considered
• Experience in data collection, analysis, visualisation and reporting; and knowledge of the community care sector would be an advantage
• Familiarity with analytics and statistical software e.g., Tableau, Stata would be an advantage
• Effective interpersonal, engagement and follow-up skills
• Strong written and verbal communication skills
• Passion for quality and ageing issues
• Resilient and results-oriented

At Franklin Templeton, everything we do is focused on one thing – delivering better client outcomes. We do that by partnering closely with our clients, assessing their strategic needs, and identifying the solution or solutions that can meet the challenge. Over 9,500 employees working in 30 countries around the world are dedicated to servicing investment solutions for our clients in more than 155 countries. For more than 75 years our success has been a direct result of the talent, skills and persistence of our people, and we are looking for qualified candidates to join our team.

We are looking for a Facilities Executive – Technical (12 month contract) to join our Singapore office. This role will support regional facilities management and maintenance duties, who will report to Regional Facilities Manager (India) and closely work with CRE team.

What are the ongoing responsibilities of this position?

• Assist Regional Facilities Manager (India) in the daily operations of Singapore office spread across 4 floors.
• Dedicated resource on site working for FT CRE team.
• Manage the upkeep of equipment and supplies to meet health and safety standards.
• Inspect office structures to determine the need for repairs or renovations.
• Coordinate between vendors for facility issues and monitor PM activities over weekend as when required.
• Liaise with employees for facility issues and act for correction and feedback.
• Manage pantry supplies, electrical consumables, and furniture inventory.
• Manage the service vendor teams, sub-contractors, supervise & coordinate facility management activities and ensure all works adhere to legal regulations.
• Attend any cases raised including after hours by the Client which includes the tenants where applicable.
• Review utilities consumption and strive to minimize costs.
• Facility invoice review and submit for approval and processing.
• Preparation of monthly management report and incident reports pertaining to the site.
• Ensure smooth operations on site(s) by continuous monitoring.
• Manage ad-hoc project(s) in conjunction with regional CRE team.
• Facilitate incident investigation whenever necessary.
• To be rostered on 24-hr mobile standby team after office hour.
• Travel to Malaysia & Hong Kong’s office based on urgency.
• Urgency based travel to Malaysia & Hong Kong office.

What qualifications, skills and experience would help someone to be successful?

• Diploma in Mechanical/ Electrical Engineering, Building/ Facilities/ Real Estate Management or equivalent or a bachelor’s degree in project and Facilities Management can be an advantage.
• Minimum 5 years of relevant work experience.
• Good verbal and written communications skills.
• Sound computer knowledge, like Microsoft Office, AutoCAD and MS project.
• A certified Fire Safety Manager would be advantageous.

What makes Franklin Templeton Investments unique?

In addition to the dynamic and professional environment at Franklin Templeton, we strive to ensure that our employees have access to a competitive and valuable set of Total Rewards—the mix of both monetary and non-monetary rewards provided to you in recognition for your time, talents, efforts, and results.

We believe that being a good corporate citizen is good business. To us, corporate citizenship means being accountable, serving our clients, being an employer of choice, managing our environmental impact, and supporting our communities. An emphasis on corporate citizenship is embedded in our culture and values, and is an important element of how we achieve success.

We are also committed to your learning and development with resources focused around Experience, Exposure, and Education, to help you achieve your professional development goals.

Franklin Templeton values diversity in its workforce and welcomes employees from different backgrounds, generations, capabilities, cultural identification, sexual orientations, and gender expression, in addition to other attributes that contribute to a truly diverse and inclusive community.

Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need a workplace arrangement to search for, or apply for, one of our positions please send an email to [email protected]. In your email, please include the arrangement you are requesting and the job title and job number you are applying for. We will review the request and make a best effort to enact the arrangement. It may take up to three business days to receive a response to your request. Please note that only requests for arrangements will receive a response.

We regret that only short-listed candidates will be notified.

D Bank Group

Headquartered in Toronto, Canada, with ~95,000 employees around the world, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD offers a full range of financial products and services to over 27.5 million customers worldwide through four key business lines:

• Canadian Personal and Commercial Banking including TD Canada Trust, Business Banking, and MBNA
• U.S. Retail including TD Bank, America’s Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD’s investment in Schwab
• Wealth Management & Insurance including TD Wealth (Canada), TD Direct Investing, and TD Insurance
• Wholesale Banking including TD Securities and TD Cowen

TD had CDN$1.9 trillion in assets on July 31, 2023. TD also ranks among the world’s leading online financial services firms, with more than 16 million active online and mobile customers. The Toronto-Dominion Bank trades on the Toronto and New York stock exchanges under the symbol "TD".

Position Summary: This role is primarily responsible for providing RTB (Run the bank) support for Personal & Business Banking applications in a 24x7 follow the sun global support environment.

The duties and accountabilities include but not limited to:

Responsibilities:

• Provide high quality application support to ensure IT systems availability, reliability, and performance that support business processes globally.
• Adherence to ITIL process for service request, incident, change problem and knowledge management.
• Proactive monitoring of Canadian end of day batch in both distributed & mainframe environments for a suite of applications.
• Perform Start of day and end of day checks per deadlines.
• Application/batch incidents logged in ServiceNow are resolved in a timely fashion.
• Incidents requiring L3 support are escalated quick, work with other infra teams needed and track through to closure.
• Effective problem management to permanently fix repeated/potential issues.
• Attend to changes/releases in a timely manner, reduce change execution times by planning implementations with parallel work streams where required.
• Proactively review IT environment to address any gaps/concerns.
• Identify opportunities to reduce manual work and drive efficiencies.
• Update knowledge-based articles on timely manner and conduct trainings across regions.
• Work effectively as a team, supporting other team members in achieving project/ business objectives and providing client services.
• Support a positive work environment that promotes customer service, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Provide after- hours support if required.
• Always adhere to TD's standards and policies & follow disaster and business recovery plan.

Job Requirements:

• Tertiary education & ITIL V3/V4 certification.
• 1-3 years of application support experience with an understanding of various infrastructure and a strong understanding of IT concepts (ITSM) in Incident, Problem and Change management practices.
• Support model being 12x7, should be willing to work in any of the 2 shifts (8:30 AM to 5:30 PM or 12:30 PM to 9.30 PM, 8 hours work with 1 hour lunch break) including on weekends & public holidays with weekly comp-offs.
• Knowledge of operating systems (Windows, UNIX (AIX, Linux, and Solaris), iOS, z/OS) and Cloud technologies is preferable.
• Support level knowledge in UNIX, CA-7 & Autosys and other common support tools and technologies, Mainframe knowledge is nice to have.
• Works independently / as a team player as the situation demands and with minimal supervision, attend occasional off-shift calls.

Inclusiveness:

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach their potential.TD Bank Group

Headquartered in Toronto, Canada, with ~95,000 employees around the world, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD offers a full range of financial products and services to over 27.5 million customers worldwide through four key business lines:

• Canadian Personal and Commercial Banking including TD Canada Trust, Business Banking, and MBNA
• U.S. Retail including TD Bank, America’s Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD’s investment in Schwab
• Wealth Management & Insurance including TD Wealth (Canada), TD Direct Investing, and TD Insurance
• Wholesale Banking including TD Securities and TD Cowen

TD had CDN$1.9 trillion in assets on July 31, 2023. TD also ranks among the world’s leading online financial services firms, with more than 16 million active online and mobile customers. The Toronto-Dominion Bank trades on the Toronto and New York stock exchanges under the symbol "TD".

Position Summary: This role is primarily responsible for providing RTB (Run the bank) support for Personal & Business Banking applications in a 24x7 follow the sun global support environment.

The duties and accountabilities include but not limited to:

Responsibilities:

• Provide high quality application support to ensure IT systems availability, reliability, and performance that support business processes globally.
• Adherence to ITIL process for service request, incident, change problem and knowledge management.
• Proactive monitoring of Canadian end of day batch in both distributed & mainframe environments for a suite of applications.
• Perform Start of day and end of day checks per deadlines.
• Application/batch incidents logged in ServiceNow are resolved in a timely fashion.
• Incidents requiring L3 support are escalated quick, work with other infra teams needed and track through to closure.
• Effective problem management to permanently fix repeated/potential issues.
• Attend to changes/releases in a timely manner, reduce change execution times by planning implementations with parallel work streams where required.
• Proactively review IT environment to address any gaps/concerns.
• Identify opportunities to reduce manual work and drive efficiencies.
• Update knowledge-based articles on timely manner and conduct trainings across regions.
• Work effectively as a team, supporting other team members in achieving project/ business objectives and providing client services.
• Support a positive work environment that promotes customer service, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Provide after- hours support if required.
• Always adhere to TD's standards and policies & follow disaster and business recovery plan.

Job Requirements:

• Tertiary education & ITIL V3/V4 certification.
• 1-3 years of application support experience with an understanding of various infrastructure and a strong understanding of IT concepts (ITSM) in Incident, Problem and Change management practices.
• Support model being 12x7, should be willing to work in any of the 2 shifts (8:30 AM to 5:30 PM or 12:30 PM to 9.30 PM, 8 hours work with 1 hour lunch break) including on weekends & public holidays with weekly comp-offs.
• Knowledge of operating systems (Windows, UNIX (AIX, Linux, and Solaris), iOS, z/OS) and Cloud technologies is preferable.
• Support level knowledge in UNIX, CA-7 & Autosys and other common support tools and technologies, Mainframe knowledge is nice to have.
• Works independently / as a team player as the situation demands and with minimal supervision, attend occasional off-shift calls.

Inclusiveness:

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach their potential.

The Company

We have an exciting opportunity available, collaborating with a client who is embarking on a transformative journey. We are seeking an experienced Project Manager with a strong background in leading transformation initiatives, optimizing processes, and managing business organization projects. This engagement is for a period of 6 months, with the potential for extension.

The Role

Process and Documentation

• Process, system mapping and gap analysis
• Design of the target harmonized processes and tools
• Identification of automation opportunities to reduce low value work
• Draft of SOPs for all new Processes, technologies and best practices

Project

• Track status/timelines and deliverables for all initiatives under purview
• Draft presentations for the various project meetings (Project committee, Steering Committee)
• Help prepare communication on transformation progress, milestones, and successes to all stakeholders, including project sponsors and employees
• Develop a robust platform of business case and analytic tools, templates and processes with output and input key metrics related to all transformation initiatives
• Develop a transformation scorecard for each department or Initiative owner to closely monitor the financial benefit of the transformation plan
• Propose technology strategies (Cloud, RPA, AI) that can help optimize processes
• Supervise information systems projects with external consultants and vendors

Reporting & Budgeting

• Assist with relevant impact budgeting and reporting in relation to Transformation projects

Your Profile

• Experience/certification on: Project Management Skill/Process Improvement Skill/Change Management
• Exposure to Financial Reporting in multinational companies
• Former experience in leading transformation or system enhancement, particularly within Finance
• Sound understanding of data flows and the interaction of information systems
• Excellent communication and people skills

Apply Today

Please send your resume, in WORD format only and quote reference number GO12858252, by clicking the apply button. Please note that only short-listed candidates will be contacted.

EA Licence No.: 07C5595 | EA Registration no.: 1989404

JOB PURPOSE

• To ensure that the product is successful by aligning it with business goals, user needs, and technical feasibility.
• To play a critical role in driving product development, fostering collaboration, and measuring success, ultimately contributing to the organization's overall objectives.
• To drive ideation, process improvements and enhancements
• Manage and support the company’s various initiatives in Digitalisation & Transformation
• Collaborate with the different stakeholders to ensure alignment and integration to the company’s strategies and related applications

PRIMARY JOB RESPONSIBILITIES (Describe the major responsibilities of this position)

Duties and Responsibilities

Defining and Articulating the Product Vision and Strategy:

• Translating business goals and user needs into a clear product vision and strategy. This involves understanding the organization's objectives, identifying user needs and pain points, and crafting a compelling vision that aligns these elements.
• Defining the target business domain, product positioning, and key features.
• Communicating the product vision and strategy to stakeholders. This involves engaging with stakeholders, including executives and team members, to ensure alignment for the product direction.

Managing the Product Backlog and Prioritizing Features:

• Gathering and analyzing user feedback, market trends, and competitive insights to identify product opportunities. This involves conducting user research, monitoring industry trends, and analyzing competitor offerings to uncover areas for improvement and innovation.
• Prioritizing product features based on their impact on business objectives, user needs, and technical feasibility. This involves evaluating each feature based on its potential return on investment, user value, and technical complexity to determine its priority in the development roadmap.
• Managing the product backlog, grooming and refining user stories and acceptance criteria. This involves maintaining a prioritized list of product features, ensuring that user stories are clear, concise, and measurable, and refining acceptance criteria to define clear success metrics.

Collaborating with Cross-Functional Teams:

• Working closely with the development team to ensure features are implemented according to specifications. This involves providing detailed user stories, acceptance criteria, and mockups to guide development efforts and ensuring technical feasibility.
• Collaborating with engineering, design, marketing, and sales teams to align product development with overall business goals. This involves coordinating with various departments to ensure that the product aligns with marketing campaigns, sales channels, and engineering capabilities.
• Facilitating communication and resolving conflicts between teams, ensuring seamless product development. This involves fostering open communication, addressing concerns promptly, and mediating disputes to maintain a productive and collaborative environment.

Monitoring Product Performance and Measuring Success:

• Establishing product success metrics and tracking key performance indicators (KPIs). This involves defining metrics such as user engagement and user satisfaction to measure product effectiveness.

Serving as the Voice of the User:

• Advocating for the user's needs throughout the product development process. This involves representing the user's perspective, ensuring that their needs are considered in design decisions, and championing user-centric solutions.
• Gathering and analyzing user feedback to ensure the product meets their expectations. This involves collecting feedback through various channels, such as surveys, interviews, and support interactions, to understand user pain points and satisfaction levels.
• Communicating user needs and pain points to the development team to prioritize solutions. This involves sharing user feedback with the development team to ensure that their priorities align with the most pressing user needs and concerns.

POSITION QUALIFICATIONS AND REQUIREMENTS (To be fully competent in the job)

1. Special Skills (Computer skills, quality knowledge, special programmes)

Experience Requirements:

• 5+ years of experience in product development or a related field.
• Experience in Agile methodologies, such as Scrum or Kanban.
• Experience in prioritizing and managing a product backlog.
• Experience in working with cross-functional teams, including engineering, design, and marketing.

Technical Skills:

• Understanding of software development processes.
• Familiarity with product management tools, such as Jira.
• Basic understanding of data analytics and user research methods.

Soft Skills:

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to prioritize and manage multiple tasks.
• Strong customer focus and ability to advocate for user needs.
• Ability to work independently and as part of a team.

Business Domain knowledge for Vessel Operation management in Ocean Network Express (ONE).

2. Preferred Education

• Degree holders preferred

3. Work Experience (years of experience in the industry and functional area - is a must have)

• Minimum 3-4 years container shipping experience, preferably with experience in Business Process Management
• Must be Agile Scrum Team members in CLT/OTSV
• Must have work with relevant business users in ONE globally including offshore teams
• Must know GHQ P&N GVO & C&I BPIT teams
• Able to work with Regional Vessel Operation and BPIT teams

Roles & Responsibilities

• Establish new customer base in the region.
• Servicing existing customers.
• Continuously identifying, develop and explore new business opportunities with all customers to achieve continuous growth.
• Follow up closely on sales enquiries and quotation submitted
• Perform other ad-hoc duties as assigned

Requirements

• Diploma and above in Sales & Marketing, Business or equivalent;
• Possess at least 1 year of sales and business development experience
• Ability to interact with people from different cultural backgrounds;
• Bilingual in English (National Language) & Mandarin (due to large number of SMEs owners are Mandarin speaking)
• Excellent communication (verbal/written) and interpersonal skills;

Benefits:

• Medical & Dental benefits upon confirmation
• Increased annual leave entitlements and birthday leave
• Long service award and cash incentive
• Annual salary review & performance bonus
• Company reward incentives
• Quarterly employee engagement activities
• Free snacks and drinks
• Free monthly company arranged lunch & drinks
• Corporate Individual Mobile Scheme Plans
• Training & Development

• 1-year renewable contract
• Must have experience in building and writing on test scenario/cases and functional testing (manual & automation)
• Strong communication and experience in managing various stakeholders (internal & external)
• Knowledge in agile and waterfall methodology

Job Description

• Translate requirement into test scenarios and test cases
• Liaise with key stakeholders to confirm on the test coverage
• Getting sign-off for all test deliverables to close-off the testing cycle
• Execute manual and automation test cases
• Point of contact of the QA related matters and enquiries for the project
• Lead the discussions during QA activities such as test coverage walkthrough, SIT/UAT execution
• Assist PM to formulate QA strategy for the project as necessary

• Diploma in Computer Science or Testering or equivalent work experience
• Minimum 2 years of working experience in QA
• Experience in working with stakeholders, conducting architecture reviews, and consensus building
• Knowledge in CI/CD pipeline tool such as Ship & Hat would be an added advantage
• Thirsty for knowledge and keen to explore new technologies
• Excellent communication skills and strong analytical and conceptual skill
• Knowledge in agile and waterfall methodology
• Experience in using JIRA and SharePoint

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

• Renewable contract; convertible to perm
• Medical Coverage
• Bonus

Requirement Gathering and Analysis:

• Work closely with business stakeholders to understand their operational and strategic requirements.
• Conduct detailed analysis of business processes to identify opportunities for SAP system improvements.

SAP Implementation and Customization:

• Collaborate with SAP consultants and developers to implement and customize SAP solutions.
• Configure SAP modules to align with business requirements and optimize system functionality.

Data Integration and Migration:

• Oversee data migration projects, ensuring the smooth transition of data into SAP systems.
• Collaborate with data teams to ensure data quality, integrity, and accuracy within SAP applications.

User Training and Support:

• Provide training to end-users on SAP functionality, ensuring they can effectively use the system.
• Offer ongoing support to users, troubleshooting issues and addressing inquiries related to SAP applications.

Documentation:

• Create and maintain comprehensive documentation of SAP configurations, processes, and user guides.
• Ensure documentation is up-to-date and aligned with system changes and enhancements.

Collaboration and Communication:

• Act as a liaison between business stakeholders and technical teams.
• Facilitate communication to ensure a clear understanding of business needs and effective implementation of SAP solutions.

Continuous Improvement:

• Stay informed about SAP updates, patches, and best practices.
• Propose and implement improvements to enhance the efficiency and effectiveness of SAP applications.

• Proven experience as an SAP Business Analyst, with expertise in SAP modules relevant to the organization (e.g., SAP ECC, SAP S/4HANA, SAP BW).
• Strong understanding of business processes and the ability to translate them into SAP solutions.
• Experience in SAP implementation, configuration, and support.
• SAP certification(s) is a plus.

Requirement Gathering and Analysis:

• Collaborate with business stakeholders to understand their data and analytics needs.
• Conduct thorough analysis of business requirements and translate them into technical specifications.

Azure Data Factory Utilization:

• Demonstrate expertise in designing and implementing data pipelines using Azure Data Factory.
• Work closely with data engineers and developers to ensure the effective utilization of Azure Data Factory capabilities.

Data Integration and Management:

• Develop a comprehensive understanding of data sources, structures, and business rules.
• Facilitate the integration of diverse data sets, ensuring data quality and accuracy.

Documentation:

• Create detailed documentation of business requirements, data models, and technical specifications.
• Maintain up-to-date documentation throughout the project lifecycle.

Collaboration:

• Act as a liaison between business stakeholders, data engineers, and other technical teams.
• Foster effective communication and collaboration to ensure successful project outcomes.

Quality Assurance:

• Conduct testing and validation of data solutions to ensure they meet business requirements.
• Identify and address any issues or discrepancies in data processing.

• Proven experience as a Business Analyst in a technical environment, with a focus on data and analytics.
• Hands-on experience with Azure Data Factory is essential.
• Strong understanding of data modeling, data warehousing, and ETL processes.
• Familiarity with Agile and Scrum methodologies is a plus.
• Relevant certifications in Azure or business analysis are advantageous.

The future has many facets: for the courageous, it is opportunity.

 The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.  

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to conceive new customer-centric experiences, integrating digital solutions and transforming brand experiences in Singapore from 2023 onwards.

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.

Specialist Sales Planning & Operations
Porsche Singapore Pte. Ltd.

Porsche Singapore is offering a vacancy as a Specialist Sales Planning and Operations within the Sales team.

The Specialist Sales Planning and Operations will be the lynchpin between the Sales team and internal and external key stakeholders. The successful candidate will support the dealership’s operations by serving as a key enabler for our internal sales processes and productivity. Your main responsibilities will include supporting sales operations, coordinating with other intra-company departments, and handling administrative duties.

• Undertake short to long-range planning in relation to the revenue objectives and demand & supply optimisation
• Manage and monitor sales-centric reports, such as sales forecasting, model mix, etc
• Monitor and maintain the Vehicle Stock List, and provide input for vehicle ordering (such as configuration and options) into Porsche Vehicle Management System
• Manage customer orders according to customer requirements and track to ensure timely delivery
• Collaborating with stakeholders and serve as the main liaison to ensure sales-centric matters such as PDI requests and Tequipment orders are handled and processed efficiently
• Providing vital administrative and operations support (e.g. COE bidding, vehicle registrations, warranties, etc) or any other ad-hoc duties assigned by the Management as required

• Degree in Economics, Business, Marketing, Finance, or related fields
• 2-3 years of working experience, preferably in Automotive / Luxury / Wholesale and Retail
• Proficient in MS Office Suite (e.g. Excel, Powerpoint)
• Competent in Data Analytics and usage of tools (e.g. Tableau, Power BI)
• The ability to multitask, work in a fast-paced environment, and meet deadlines.
• Good judgment, dependable and a professional, supportive attitude.
• Commitment to adhere to and administer company policies, procedures and standards

Work Location: Central

Working Hours: 5days (9am to 6pm)

Responsibilities:

• To be responsible for the implementation and monitoring of any laws and regulations regarding compliance
• To provide advice and guidance on compliance policies and procedures relevant to the applicable rules and regulations of the company
• To provide advisory and manage any Anti-Money Laundering (AML) queries
• To conduct due diligence checks and account/profile reviews at Client onboarding or periodically
• To conduct screenings and investigations on accounts or relationships
• To identify and mitigate client relationships and/or account activities that may present sanctions risk

Requirements:

• Degree with minimum of 5 years’ compliance experience in EAM or Private Bank
• Proficient in MS office, Word, and Excel

Please state your availability, current and expected salary in the resume.

Qualified or interested candidates, please visit our GMP website at

www.gmprecruit.com/current_jobs/posting.aspx to apply for this position with GMP Job Code: 23563

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Paris Low | Registration No: R22106109

Reporting to Head of RES APAC MEA, the Regional Facility Operations and Security Manager for Asia Pacific & Middle East, Africa plays an important role in managing all facility operation activities across the region for Munich Re Offices via a network of resources and ensuring proper systems and processes are in place in order to protect Munich Re's employees, assets, and information around the world.

Related responsibilities includes understanding business needs and stakeholder management. Develop strategies for regional facility operations, leveraging service and operation contracts to deliver best-in-class office environment that is effectively and efficiently operated to provide a productive work place that furthers the business goals of the company at large, in line with our Together@Work global strategy

Additionally, this role implements globally aligned regional security, BCM and ESG strategies, concepts and guidelines and seek to continuously improve the maturity level to build an effective and efficient security environment.

Your Job:

• Review, implement and manage regional physical security concepts/projects in alignment with global standard
• Govern and Consult on all regional projects in regards to physical security requirements (e.g. one roof concept) and plan, adapt and operate Outsourcing Model of physical security
• Further development of regional security organization within the region, include improving the overall regional security awareness
• Ensuring that regional security trainings (including travel) and handling security incidents, complying with global standards for Munich Re
• Own regional security management in all kinds of security issues
• Review and streamline regional and local BCM/Crisis Management organization including implementation of relevant processes and EMT test/exercises
• Management of all building related fixed assets, security / life-safety, food services, conference services, mail services, maintenance, and property management across the region for Munich Re Offices
• Collaborate with regional network of office managers across the region to enhance and optimize facility operations inclusive of simple construction/renovation projects, capital replacements, requirements and specifications characterizing Munich Re workplaces for the future
• Support all facility operation related contract negotiations, risk management reviews. Ensuring compliance with state, local and federal regulations and laws
• Determine Facility related outsourced service needs/requirements and develop a regional strategy to oversee the contracting for all significant out-sourced operations and service delivery management including but not limited to maintenance, housekeeping, grounds, food services and security
• Ensure global ESG strategy alignment and support roll out within the region, as well as support regional ESG reporting requirement

Your Profile

• At least 8+ years of relevant experience in facility management, Security Management role with HSE and BCM topic experience a plus
• Exposure to and experience in humanitarian field operations a plus
• Solid technical acumen and professional skills and knowledge in areas of functional responsibility to conduct and manage everyday business operations and generate innovative solutions. Including but not limited to Fire, Security and Building systems, Constructions, Electrical, Plumbing and IT Networks Infrastructures.
• Basic knowledge in Sustainability arena
• Expertise in project and program management
• High degree of independence, initiative and commitment
• Analytical mindset with strong planning, organization, prioritization and problem solving acumen
• Analytical thinking, structured working method and fast comprehension skills
• High problem-solving competence
• Excellent communications skills, both verbal and written at all levels within the organization
• Ability to manage through crisis events, working under pressure, directing operational recovery activities and managing facilities & life safety at recovery site
• Relevant experience in APAC and MEA region
• Willingness to travel

We are Primrose Capital Management, an asset management company with an expertise in trading frontier and emerging markets.

Our heritage and experience stems from being at the forefront of digital asset derivatives, and decades spent at some of the world’s most renowned quantitative hedge funds.

Opportunities in this space can often be complex and multifaceted, within vast unstructured data. This is why we believe that the diversity of our people, alongside the use of technology, are key to navigating this new asset class.

Who We’re Looking For

If you are passionate about what we do and are someone with a multidisciplinary background – we are looking for you.

What You’ll Do

• Work directly with, and execute trades for portfolio managers across different cryptocurrency assets and trading strategies
• Book trades, monitor positions and risks in the portfolios
• Implement and maintain codebase for algorithmic trading strategies
• Monitor uptime and performance, investigate technical issues of algorithmic trading strategies
• Maintain trading counterparty and broker relationships
• Work with developers and quantitative analysts to improve systems, optimise strategies
• Liaise with Operations, Finance and Risk teams to resolve any issues
• Work across market time zones, which include nights and weekends

What’s Required

• 1-2 years of experience in trading in any asset class, knowledge in FX Options or Cryptocurrencies is advantageous
• Knowledge of financial markets, trading strategies, and execution techniques
• Familiarity with trading technology, execution management systems, and risk management systems
• Proficiency in Python, especially in the context of financial modelling, data analysis, and algorithm research and development
• Strong collaborative skills and enjoys working in a team-oriented environment; the ability to work cooperatively with all levels of staff
• A keen eye for details and strong analytical skills
• Clear and articulate communication skills
• Ability to work independently, manage multiple tasks and make fast-paced decisions under pressure
• Commitment to the highest ethical standards

• Deliver high-quality support to all open projects of the Technical Team, ensuring clients receive the best assistance and resolving escalated customer complaints.
• Manage and control project elements, providing reports to the Technical Director on project status.
• Establishing project objectives through the review of project proposals and plans, and consultation with management.
• Ensure the project schedule is maintained by monitoring progress, coordinating activities, and resolving any encountered problems.
• Sustain project schedule by monitoring project progress; coordinating activities; resolving problems.

Requirements:

• CAPM/PMP/Scrum Certified
• Degree and above
• At least 2 years of experience in handling small-mid size IT solution projects.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Reg No. R21100996

Job Purpose

You will oversee end-to-end policy services activities (e.g. billing processing, etc.) and give advice and lead the Business Processing team to achieve the overall Department's target.

The Job

· Handles escalation and communication with policyholders and intermediaries

· Actively participate in departmental projects and initiatives; Provide in-depth practices and business logic as business representative

· Carry out tasks / actions without precedent events independently

· Implement new processes to improve efficiency

· Set the direction of process improvement through projects and initiatives including collaboration with other sections

· Handle business processing related enquiries from third parties like clients, intermediaries, TPA and other departments

· Review and implement new SOPs, incorporating changes due to compliance and new ways of working

· Lead and coach multiple teams of Business Processing staff for day-to-day business activities and operations

· Pro-actively allocate resources based on business priorities

· As part of the leadership team, work with key stakeholders to proactively shape the organisation’s cultureand conduct environment that is aligned to the organization’s Core Values

· Champion culture and conduct behavioral expectations within the Department/ Division

· Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks

· Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company

· Highlights any potential concerns/ risks and proactively shares best risk management practices

Our Requirements

· Degree holder

· Minimum of 5 years working experience in Group Insurance Business Processing role

· Minimum of 5 years in a leadership capacity

· Demonstrates alignment with the organisation’s core values through expected behaviours

· High level of integrity, takes accountability of work and good attitude over teamwork

· Takes initiative to improve current state of things and adaptable to embrace new changes

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.