about the company

My client is in the medtech manufacturing sector.With more than 20 years history, this is a great brand to join at an exicting time in their development.

about the job

• Plan and execute regular planning parameter reviews and update inventory control parameters of products in APAC Regional Distribution Center
• Regular validation and updates of inventory control parameters and inventory or sales analysis of ADC
• Design and maintain reports for operational and analysis use
• Update, analyze and report performance indicators
• Manage purchase order daily operations
• Generate purchase orders to factories/EDC/NADC
• Handle received stock discrepancies and resolve order related and nonconforming product issues
• Handle return shipment to vendor
• Actively identify and propose improvement to global policies for inventory management of regional distribution centre
• Review and manage material and purchasing master data in SAP

skills & experience required

• Bachelors / Diploma qualification
• Minimum 7 years of Demand & Supply Planning and purchase order management experience
• Hands on to ensure inventory and cost are optimised
• Experience in life science / medical manufacturing / medtech environment will be a plus
• Proficient with spreadsheets (Microsoft Excel)
• Proficient with SAP
• Willing to work in east of Singapore (Kaki Bukit / Jalan Besar / Bendemeer)
• Knowledge of and specific experience in BI tools and data reporting tools
• Proficient in the following : forecast and planning, inventory management, air and ocean freight, import and export trade compliance
• Able to cmmence immediately or within short notice period will be a plus

If you are interested in the position , kindly send your CVs in to yitwei.kwan(@)randstad.com.sg

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

Overview

As a Project Coordinator, you would work closely with clients to schedule, plan, monitor, forecast, resource and manage all the project activities aiming at assuring project accuracy and quality from conception to completion. You will be involved in getting shop-drawings approved and proposed rectifications on any defects found. You will ensure that the documentation system is always up to date and in line with ISO guidelines and customers expectation.

Responsibilities

1) Work closely between Singapore and Malaysia Plant to ensure smooth delivery of materials and precast components at sites.

2) Work closely with cross department team to ensure information and issues are clearly defined and resolved.

3) Monitor compliance to applicable codes, practices, QA/QC policies, performance standards and specifications.

4) Attend site meetings, feedback on sites progress and schedules, justify defects components and arrange for rectification, pre-delivery and post-delivery activities, etc.

5) Interact daily with the clients to interpret their needs and requirements and represent them in the field.

6) Perform overall quality control of the work (budget, schedule, plans, personnel’s performance) and report regularly on project status.

7) Plan, manage and coordinate projects to ensure that the projects are completed on time, within budget and of highest quality.

8) Liaise with the client, consultant, vendors, subcontractors and other relevant parties on field / factory inspection issues pertaining to the quality and project issues.

9) Cooperate and communicate effectively with project manager and other project participants to provide assistances and technical support.

10) Attend required interdepartmental meetings including providing relevant updates on the status of project and QC matters and to obtain and relay information which may impact the project pipeline.

11) Perform any other duties as assigned by the Management and the designated manager.

Requirements

1) Minimum Degree in Civil / Building / Construction or equivalent.

2) Minimum 1 year of relevant work experience in a Precast or Building & Construction environment with at least 1 year of supervisory capacity.

3) Knowledge of HDB precast construction practices and erection sequence.

4) Knowledge of relevant Statutory requirements and compliances.

5) Familiarity with rules, regulations, best practices and performance standards.

6) Good interpersonal skills to communicate with people of all levels.

7) Willing to work on Sundays or Public Holidays if required.

8) Proficient in Microsoft Office.

9) Someone with a Class 3 Driving License will be advantage.

• Opportunity to Head Cloud and DC Business
• Work with regional team

About Our Client

My Singapore-based client is a company with extensive operations in Cloud and Data Centers. They are currently seeking a dynamic Head of Business to lead and drive growth in these critical areas.

Job Description

As the Business Unit Head, your role involves leading a team to cultivate a strong pipeline, create relationships, negotiate contracts, and execute strategies that enhance customer and partner value through digital enterprise solutions and cloud technology.

Your responsibilities include supporting technology-enabled business strategies, enhancing operational agility, and scalability, and elevating service quality within the Technology Operations and Cloud team.

• Support technology-driven business strategies and operations to enhance agility, scalability, and service quality within the technology operations and cloud team.
• Take responsibility for developing processes to manage cloud and enterprise systems operations, contribute to technical standards development, assist in architecture development, and lead employee development.
• Formulate a vision and implement strategies for the business unit, identifying business opportunities and researching industry trends to create effective business roadmaps,.

The Successful Applicant

* Hold a degree in Engineering or a related field with a minimum of 15 years of relevant experience.
* Demonstrate a robust track record in securing and expanding new business, both domestically and internationally.
* Possess experience collaborating with Cloud Service Providers such as AWS, Microsoft, Google, IBM, and Redhat.
* Exhibit strong operational knowledge and digitalization capabilities.
* Showcase excellent presentation and communication skills.
* Embrace a customer-centric mindset and derive satisfaction from cultivating strong client relationships.

What's on Offer

You will have the opportunity to work with cutting-edge technology and tackle challenging projects that will keep you engaged and motivated. What's more, our client has an excellent track record of promoting from within, providing you with the opportunity to build a long-term career with the organization while advancing your professional goals.

As the AVP, Commercial Development, you will be responsible for developing and executing marketing strategies that establish Abaxx Exchange as a thought leader in the financial industry and ultimately drive the commercial success of the organisation. This role requires a strong understanding of B2B marketing, effective communication skills, strong interpersonal skills to network and build positive relationships with stakeholders and clients, and the ability to be strategic in carrying out your responsibilities. Possessing a background in commodities and/or financial markets would be advantageous for this role. You will report to the VP, Corporate Development.

Responsibilities

• Conduct in-depth market research to identify new business opportunities, observe industry trends and analyse the competitive landscape in commodity and financial markets.
• Assist in developing marketing strategies aligned with the broad organisational objectives and work closely with other business functions to align marketing efforts with functional business objectives.
• Assist in planning and tracking marketing budget.
• Plan and execute marketing campaigns to increase brand and product awareness.
• Plan and coordinate events, conferences, and promotional activities to increase visibility on Abaxx Exchange and connect with industry stakeholders
• Manage and optimise digital marketing channels including social media, email marketing and online advertising.
• Create compelling and informative content targeted at the commodity and finance audience through various marketing channel including social media, website, industry publications.
• Manage production of multimedia content
• Be proficient in writing and proofreading text and ensure that messaging resonates with target audience.
• Prepare and tailor marketing decks and documentation for various stakeholders.
• Ensure all marketing materials and campaigns comply with financial regulations and industry standards.
• Updating and managing our client database using a Client Relationship Management system

Qualifications and Skills

• Bachelor’s degree in either Marketing, Finance, Business or a related field
• Minimum 7 years’ experience as a marketing, sales and/or commercial development professional
• Demonstrable experience in sales and relationship management of institutional clients in the financial sector
• Strong understanding of financial markets, products and regulatory frameworks is helpful
• Prior experience in commodities is advantageous
• Strong analytical and problem-solving skills to drive marketing decisions
• Excellent communication and interpersonal skills, ability to work collaboratively in a cross-functional team
• Effective networker and be good at relationship management, thrive in a dynamic work environment
• Creative thinking and ability to tailor marketing strategies and content to specific audiences within the client and stakeholder

About the Company

Our Client is a leader in geospatial technologies, serving customers across industries from commercial to government sectors.

Responsibilities

We’re looking for a proactive and determined Technical Project Manager to lead application software project teams to design, develop and deliver high-impact solutions for the public sector.

• Engage with clients to understand business requirements and constraints;
• Plan projects according to resources and expectations;
• Lead and manage project team from design to delivery;
• Track and report on project progress and relevant metrics;
• Manage changes and identify solutions to risks or obstacles;
• Ensure timely and successful deployment and implementation of systems;
• Mentor and motivate team members, to ensure a positive work outcome;
• Develop client relationship with stakeholders for client success.

Requirements

• Degree in Computer Science, Information Technology, Geography, or Geographical Information Systems;
• At least 5 to 8 years of experience in a similar capacity, managing the development and delivery of software projects, preferably for clients in a similar industry;
• Project management certification would be an advantage;
• Track record in leading, managing and delivering technology projects;
• Technical proficiency in full-stack technologies including JavaScript, .NET, SQL;
• Ability to work well under pressure and deadlines;
• Strong project and resource management skills;
• Excellent communication skills, including presentation and stakeholder management skills;
• Strong leadership and mentorship skills.

Employment Details

• Permanent role;
• Exciting opportunity, with excellent remuneration & benefits.

Get in touch with us

If you’d like to explore this opportunity, please reach out to Charmaine Tan (Regn No. R1102130) at [email protected] for a confidential discussion.

FCS CAREERS PTE LTD (EA 94C4359)

Data Protection Notice: By submitting any application or resume to us, you acknowledge that you have read, understood, and agreed to our Data Protection Policy (www.fcs-careers.com/about/data-protection), and that you consent to the collection, use and/or disclosure of your personal data by us for the purposes set out in the Policy. You may withdraw consent or make an access or correction request in respect of your personal data, however, depending on the nature or scope of such request, we may not be able to continue providing services to you. For any request, enquiry, or feedback, please contact our Data Protection Officer ([email protected]).

Job Requirements

Have at least 3-5 years of experience in japanese Cuisine Industry (Preferbly hotkitchen)

Possess knowledge in japanese Cuisine

Able to work in a fast-paced enviroment

Able to work independently

Willingness to learn

Job Description

Ensure proper execution of assigned dutiesEnsure food quality and standards being served to customersInvovled in kitchen operations and assist Master ChefEnsure safety, cleanliness and sanitation standards are adhered by all

Only candidates who meet the company's criteria will receive our interview notifications

Our client is a global manufacturer. Due to business needs, they are now recruiting a Logistics Assistant to be part of their Logistics team for ongoing transformation projects. They are located in the North Area - easily accessible.

Responsibilities:

• Administer receiving tasks (GR) independently.
• Verify deliveries against supplier invoices.
• Assist in MTS/WMS labeling.
• Coordinate with forwarders and suppliers for on-time delivery.
• Ensure compliance with FIFO, 5S, and safety protocols.

Requirements:

• Minimum NITEC in any relevant field
• Experience in mass manufacturing environment materials management

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Our Lead, Partnerships & Business Development is the first point of contact a new potential client or partner will have with Terra SG when they are seeking information on the products and services the organisation provides.

Job Description

The organisation is hiring a Lead, Partnership & Business Development to assist and support a mix of existing accounts and new outreach territories. To excel in this role you should be an active listener, have a compelling outreach, marketing & business personality, and a hunger to chase and close new partnerships from meetings, discussions, existing partners' management and inbound warm leads. Remuneration package includes options for revenue sharing, profit sharing or commission.

Roles & Responsibilities

• Contacting potential partners to establish rapport and arrange meetings.
• Planning and overseeing new marketing initiatives.
• Researching organizations and individuals to find new opportunities.
• Increasing the value of current partners while attracting new ones.
• Finding and developing new markets and improving sales.
• Opportunity to attend local/overseas conferences, meetings, and industry events.
• Developing quotes and proposals for clients.
• Developing goals for the partnership team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Participate in the delivery of programmes, events and workshops.
• Support the BD & Partnerships Team in achieving greater exposure and business traction.

Requirements

• Experience in business, partnerships, sales, marketing or related field.
• Strong communication skills and IT fluency.
• Ability to manage projects independently and multi-task.
• Excellent organizational skills.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.

Responsibilities

• Work closely with stakeholders to define project scope, goals, and deliverables in line with business objectives.
• Develop detailed project plans, including schedules, resource plans, and budgets.
• Coordinate and facilitate communication between project team members, stakeholders, and external vendors.
• Monitor/control project progress, managing changes in project scope, schedule, and costs.
• Ensure quality standards are met and oversee the resolution of project-related issues.
• Methodologies/ approaches may include Waterfall, Agile, Hybrid as necessary or appropriate.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT project management
• PMP, Agile, or Scrum certification is highly desirable.
• Familiarity with end user systems, applications, and devices, including desktops, laptops, mobile devices, and productivity software.
• Strong project management skills, including the ability to plan, organize, and manage multiple tasks and priorities.
• Knowledge of project management methodologies and tools.

Interested candidates who wish to apply for the advertised position, please click APPLY to submit your resume.

EA License: 13C6305

Reg. No.: R22108000

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description

• Handling various administrative and clerical responsibilities
• Communicate with client & consultant over project matters
• Provide assistance to the sales team process the orders and delivery
• Prepare delivery schedules, monitor orders and delivery
• Update and maintain records in the database
• Attend site meeting

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

EA Personnel No: R22110981

EA Personnel Name: Law Mei Fong

Job Description & Requirements:

• Manage, control and monitor all project activities such as engineering design, site execution, testing and commissioning of project

• Attend project meeting and prepare report for project progress update

• Prepare project budget and cost estimation

• Plan and co-ordinate on the project progress and schedule and ensure timely completion

• Coordinate and plan to achieve project milestones, project deliverables and schedule monitoring

• Prepare / review as built iso for claim purpose, follow up with client for any outstanding DOs/Claims

• Prepare / review as built iso for claim purpose, follow up with client for any outstanding DO issued

Competency Requirements

• Diploma or Degree in Mechanical Engineering

• At least 2 years of working experience in the related field

• Proficient in Microsoft Office

• Multi-tasking team player with excellent interpersonal and communications skills

Quality Products And Superior Customer Service

• Provide quality and fresh products as per Standard Operating Procedures. (SOP)
• Prepare products according to Standard Operating Procedures. (SOP)
• Present menu, promote café’s specials, take & serve orders
• Attend and respond to guests needs promptly, pleasantly & professionally. Check regularly for additional orders or requests.
• Prepare various drinks/beverages according to Company SOP without supervision
• Up-sell seasonal offers or encourage guests to place additional orders.
• Resolve customer’s complaints and conduct service recovery. Submit incident report.
• Authorised to do service recovery by giving discounts or complimentary cakes or drinks when necessary.

Clean & Comfortable Environment

• Promptly remove cutleries and dishes when guests have finished the course.
• Clear & wipe table, adjust chairs, re-set table. To perform general housekeeping and cleaning duties to ensure cleanliness at all time.

Daily Operational tasks

• Conduct appropriate briefing to team on current promotions and target of the day.
• Ensure all preparation and service sequence in accordance to SOP.
• Handle daily incoming stock and perform checks to ensure no discrepancy.
• Check daily stocks level and ordering.
• Responsible for inter-store stocks transfer.
• Handle and update stock inventory on a daily basis.
• Responsible for month end stock count.
• Handle repair and maintenance report and coordinate with relevant support centre team member on any maintenance issues.
• Ensure product display are up to expectations and standards.
• Handling general paperwork which include petty cash claim, part-time payroll, overtime claims and sales reports.
• Authorised to issue warning letters to team members for diciplinary issues.
• Propose promotion for staffs’ career progression.
• Overall responsible in achieving the monthly sales target set for the store
• Set Par-level for store.
• Conduct interview for walk in candidates (Part-timers to Shift Manager.)
• Plan weekly roster based on labour matrix.
• Provide suggestions for LSM and to increase store revenue.

Supervision & Training of staff

• Manage staff and provide them with relevant information and feedback.
• Train new team members (CSA, Supervisor, Shift Manager & Assistant Store Manager) according to Standard Operating Procedures (SOP).
• Assign daily duties to team members.
• Authorised to arrange relief staff to other stores should the need arise.
• Conduct annual appraisal for store team members.

P&L Accountabiltiy

· Responsible in meeting the daily sales target through upselling.

• Play a part in minimizing expenses such as utilities, printing & usage of stationery, repair and maintenance.
• Responsible in reducing food and drinks wastage by repeating orders and through proper handling.
• Responsible for direct costs. To ensure that they placed the orders correctly and according to par level.
• Responsible for salaries and related expenses by planning team members’ roster effectively to reduce labour costs.
• Monitor team member’s transport expenses.
• Manage and control petty cash expenses.

Any other duties and responsibilities as assigned by Management.

Job Decription:

• To perform all roles and responsibilities required of site supervisors under the Building Control Act.
• To report and take instruction from the Project Architect / C&S / M&E QP.
• To carry out regular inspection ensuring that the architectural, C&S, M&E and interior fit out works are constructed in accordance with the approved construction drawings and specifications, and the Building Control Act, Workplace Safety and Health Act and other applied regulations.
• To study the respective construction drawings, comment on sub-con developed shopdrawings and material submissions and collate with the respective resident staffs on the site co-ordination matters for QP, PE and Consultants resolution in construction.
• To perform ERSS calculation & BIM drawings for consultant's approval.
• To compute construction BQ for QS to follow up.
• To monitor, assess and report on contractor’s programme and progress of works.

Job Requirement:

• Experience in large scale construction below live building / Tunneling Project / Viaduct Project
• Strong knowledge of Architectural / C&S/ M&E details, working drawings and local construction practices
• Ability to use Autocad, Microsoft Project Programming and Management Software and related software
• Possess at least a Degree in Architecture or equivalent from a University recognized by Board of Architects (BOA), Singapore / Institution of Engineers Singapore
• At least 10 years’ site working experience in Singapore
• Familiar with HDB, PUB & LTA specification
• 6 working days a week

Responsibilities

• Review pre-tender document and highlight salient points.
• Study and review contracts and list out all commercial and technical requirements.
• Identify and communicate project objectives in accordance with the contract terms, scope of work, payment schedule to team members and responsible sales person.
• Responsible for project management (from order, kick-off meeting to shipment) and prepare time schedule estimates for internal review and approval.
• Plan, monitor and manage the project schedule to ensure project completion according to schedule.
• Liaise with drafting team for drawing schedule / fulfillment on a weekly basis.
• Tabulate weekly report on drawing status and reconcile discrepancies drawing on orders.
• Involve in TBE/technical clarifications.
• Interact actively and provide support to customers on all technical fronts, project documentation requirements, maintain close liaison with them for timely approval of drawings and provide periodic updates on projects progress.
• Responsible for project documentation (completion of forms, MDR, VDR, VBD, scope of supply, ‘as built drawings’, certificate, etc),
• Maintain all project records and documentation according to in-house quality standards.
• Keep track of variation order to ensure margins are not eroded.
• Work closely with the sales, logistics and production to resolve any order, bill of material and drawing issues.
• Other assignments may be assigned from time-to-time.

Requirements

• Diploma in Electrical Engineering or equivalent.
• 2 – 5 years’ relevant experience in project work
• Proficient in project scheduling/management
• Able to multi-task and work independently in a fast-paced environment

Company location: Ubi Ave 3

Part-time work hours: 2 full day (8.30am to 5.45pm) per week

Responsibilities:

Accounts Receivable

• Create new customer, Billing, Knock off invoices upon payment in Exchequer

• Send e-invoice via email to customer

. Upload invoices to selected customer portals • Send monthly Statement of Account to customers

. Follow up with customer for due / overdue invoices

• Print & file invoices, print & file bank advice for customer receipts

• Handle customer email request, eg. missing invoices, missing statement of account

Accounts Payable

• Vendor creation in Exchequer

• Check vendor invoices – 3 way match – PR/PO/Invoice

• Check vendor invoices – check price against agreement for invoice without PO

• Claims – employee claims allocation to correct cost centre. One employee has cost allocate between 3-5 cost centre

• Vendor payments – (1) Batch payment in Singapore Dollars, (2) Ad hoc payment in Foreign currency, (3) Staff

Expense Claims

• Vendor email communications/request

• Accruals for vendors missing invoices (if any) to ensure expenses are accrued in correct period

General Finance /Administrative

• Weekly Bank reconciliation – need to check all AR/AP/receipts details and attach relevant documents.

• Open letter box – distribute letters to respective staff and Office Stationery Order Purchase

Requirements:

• Education: NITEC in Accounting, LCCI Diploma in Accounting

• A team player with positive working attitude and willingness to learn.

• Able to work independently and has good time management.

• Proficient in written / spoken English and MS Office applications.

• Possess good communication & interpersonal skills, and strong attention to detail

• 5 Days [Must be willing work on weekends if required]
• $4000 - $4500 + Bonus
• Site

Job Description:

• Support as the engineering liaison between the company, customers, principals and contractors
• Schedule and monitor program activity to achieve an “on-time” result including follow-up with principal/suppliers
• Attend project meetings to collect and disseminate information pertaining to projects to relevant parties
• Follow up and report On-site and Off-site project management and progress
• Update and follow up of project progress, schedule, safety and administrative matters
• Conduct and prepare risk assessment & management pertaining to the department project programs & activities
• Attend to after sales warranty, consignment, technical queries and support for both principals and customers
• Supervise project works, co-ordination of repairs, replacement and replenishment of consignment stocks
• Provide technical specification review and resolution for the range of technical products and services
• Assist in preparation of quotations utilizing supplier information, cost, standards and other technical information related to quality, manufacturing, engineering and design
• Assist to collate and compile tender submissions and quotations
• Perform other project related administrative duties assigned
• Any other duties as and when assigned

Requirements:

• Minimum 2 years of related working experience in project management
• Diploma in Electrical Engineering or related fields
• Proficient in Microsoft Office
• Experience in handling Final Acceptance Test for Clients
• Product knowledge
• Customer & Solution Focused
• Possess problem solving skills
• Good listening and communication skills
• Team Player
• Proactive, responsive and attentive to project requirement
• Initiative & Decision making especially on site

Other requirements:

• Must be able to travel as and when required
• Preferably possess own car
• PLC knowledge is an added advantage
• Willing to work on weekend if needed
• Able to work on height

Interested applicants can send your resume to Whatsapp 83208165 (Jennifer) and allow our consultant to match with our clients.

We regret to inform that only shortlisted candidates will be notified! All applications will be handled with strict confidentially.

Jennifer Tay Swee Shan

Reg No: R22111564 | EA No: 21C0845

Recruit Now Singapore Pte Ltd

At Jacobs, we push the limits of what’s possible to make the world smarter, more connected and more sustainable. In our built environment work, that means designing spaces that foster innovation, cultivate collaboration and drive the next great discovery for humanity.

Bring your creativity, collaborative spirit and extreme attention to detail, and we’ll help you grow, pursue and fulfill what drives you – so we can deliver extraordinary solutions for a better tomorrow, together.

Our Singapore office is currently hiring a Lead Project Development Engineer to join our Energy team. Main duties:

• Manage the delivery of study phases of key projects, which requires leading the interface with local and regional delivery.
• Provide technical guidance and oversight functions on large, strategic consulting projects.
• Apply industry experience; manage a portfolio of projects which have complex features with respect to their content and/or need for integration; interface positively with our Jacobs virtual team groups.
• Mentor and support the development of staff working in the Future &Transition Fuels team.
• Keep abreast of new methods and developments impacting Jacobs, track and contribute to industry developments, trends, both technical and market, to recommend changes as required.
• Work together with commercial, project management and technical leaders to create opportunities for Jacobs to plan, develop, deliver, and operate a range of projects in the Future and Transitions Fuels markets.

To be a successful candidate you shall possess:

• Minimum Degree in Chemical/Hydrocarbon Engineering
• 15 to 20 years of experience which includes driving low carbon/green fuels (LNG & hydrogen at its derivatives) and carbon capture technologies, covering all project phases from concept to execution.
• Experience working in different geographies/cultures.
• Proficiency with Aspen HYSYS, Pipenet, Flaresim, AFT Fathom.

Jacobs. A world where you can.

From our inclusive employee networks, to our positive mental health champions – we’re committed to driving a culture of caring where you can be you. Joining Jacobs not only connects you locally but globally - and together, our diverse perspectives and unique backgrounds power our collective strength. We collaborate and share! By supporting one another, we all succeed.

With safety and flexibility always top of mind, we’ve gone beyond traditional ways of working so you have the support, means and space to maximise your potential. You’ll uncover flexible working arrangements, benefits and opportunities to do good too – from participating in our global giving and volunteering program, to exploring new and inventive ways to help our clients make the world a better place. No matter what drives you, you’ll discover how you can cultivate, nurture and achieve your goals – all at a single global company.

Please note: If you are being represented by a recruitment agency you will not be considered, to be considered you will need to apply directly to Jacobs. Jacobs complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of age, race, religion, language, nationality, marital status, or family responsibilities.

#ASIAID #ASIAWater

Job Description:

• Ensure IT support services meet business requirements and goals, fulfil end-user requirements, and identify and resolve systems issue.
• Provide tactical and strategic recommendations based on ITSM key performance measures.
• Lead continual service improvement and ongoing process maturity through regular reviews of the process and tools, trend analysis and metrics reporting and through regular engagement with stakeholders.
• Promote transformation of IT support excellence by delivering best practices supporting Service Management and overall Operations Service Delivery.
• Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.

Unravel the best practices of brand communication and customer success as our Customer Success Management Associate.

If you’re a Communications/Business Management/Hospitality graduate who wants to be at the forefront of championing our brand's success by fostering strong relationships with our customers, come join us in this multi-faceted role in ensuring that our customers' expectations are not only met—but always exceeded!

[About Our Team]

At The Pique Lab, we’re on a mission to create the best learning experience for students aged 9 to 16 in Singapore. Our lessons are meticulously crafted based on pedagogical research and data-driven methodologies, and have one overarching goal: to make learning fun, shorten learning curves and help students develop a genuine appreciation for learning.

Over the past decade, we've grown from a pair of co-founders to a diverse team of over 100 team members across 10 departments. Our proprietary learning methodology and examination-centric materials have helped more than 20,000 students ace their Science examinations.

Our headquarters is in Singapore, with additional offices in China, the Philippines and Malaysia. We take pride in our open, fast-paced and flat organisational structure where every team member is valued for their skills and competencies, not just their job titles.

We are looking for a curious and resourceful Customer Success Management Associate who wants to master a wide variety of customer relations functions and manage a team by the end of our Customer Success Management Programme!

[Your Role]

As our Customer Success Management Associate, you’ll be a key team player in our strong-knit Customer Care team where you will have ample career progression opportunities to help shape a service culture that you can take pride in.

For a start, you’ll be involved in these 3 key growth areas:

Customer Management Superstar:

• Develop a deep understanding of our courses to make appropriate recommendations to our customers: Hard selling is not in our DNA — we believe in matching our customers to our programmes that best fit their learning needs. To help ensure that our students and parents derive the most value out of their learning experiences with us, you’ll learn about the key takeaways and frequently asked questions of each course, and how to communicate these to them effectively.
• Deliver personalised and enjoyable brand experiences through our various communication channels and at our centres: 95% of our communications are digital (WhatsApp messages, phone calls and emails) and 5% are in-person at our front desk. Besides honing your in-person communication skills such as greeting our customers warmly and guiding them to the correct classroom on-site, you’ll have the opportunity to learn the best practices of how we consistently deliver the same warm and professional customer experiences online as well!

Operations Extraordinaire:

• Assist with critical customer success operational tasks: Making the best programme recommendations is only the first step in our playbook to creating a delightful brand experience for our customers. You’ll deep dive into the different types of support our customers typically require and how to meet them, such as collecting fee payments, arranging replacement lessons and troubleshooting technical difficulties during online classes.
• Support Customer Care team in essential administrative activities: In order to understand the ins and outs of the work of our multi-faceted Customer Care team and eventually lead them, you’ll be actively involved in manoeuvring the intricacies of our back-end operations such as receiving courier deliveries, updating class schedules, fulfilling e-commerce orders, and ensuring that our pantries are always well-stocked!

Crisis Communications Champion:

• Resolve escalated customer issues effectively: Being able to handle customer escalations with finesse is what will set you apart from other customer relations professionals and we want to help you get there. With your understanding of our internal processes, policies and customer requests, you’ll have the opportunity to translate what you’ve learnt in school about crisis communications to real-life escalated cases to ensure win-win outcomes for both our customers and the company in a timely manner.
• Analyse and establish root causes of common and unique customer-related issues and solutions: Designing effective customer solutions in The Pique Lab would require you to develop a comprehensive understanding of how our customers think and behave while manoeuvring our policies strategically. To do this, you’ll be involved in coordinating with different teams to understand possible root causes of common and unique customer-related issues, propose viable, customer-centric solutions and document these scenarios for training purposes.

[