Duties and Responsibilities
● Ensure adherence to Service Level Agreements (SLAs), Standard Operating Procedures (SOP) and business continuity plans, surfacing gaps and incidences timely
● Manage the performance and maintain adequate governance oversight of the activities at the outsourced contact centre. Ensure that there are monthly meetings with the vendor to discuss their performance and bridge the gaps identified by customers/branches
● Handle escalated feedback and provide appropriate solutions in a timely manner
● Collaborate with internal and external stakeholders to resolve feedback and address operational challenges
● Foster a positive work environment and motivate the team to achieve and exceed organisation’s goals
● Establish individual and team goals and review team performance for continuous development
● Work actively with Service Culture to identify training gaps and update of information in the contact centre’s SOP to improve operational efficiency and enhance customer experience
● Conduct performance appraisals and provide constructive feedback to direct reports
● Compile and analyse data for management reporting

Requirements
● Degree in any discipline with a minimum 5 years of experience in retail, e-commerce or customer service industry
● Excellent interpersonal, written and communication skills to establish good customer relationship with both internal and external stakeholders
● Highly customer service-oriented, meticulous, and resourceful
● Strong analytical and problem-solving skills with the ability to work independently
● Strong leadership and adaptable to changes in a highly dynamic work environment

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Job Responsibilities:

• Lead a team of Customer Experience Officers to achieve KPI
• Respond to survey enquiries via inbound calls and emails
• Conduct survey interviews via outbound calls
• Reach out to the respondents to assist them to complete the survey
• Organize workflow and ensure that officers understand their duties and delegated tasks
• Set goals for KPI and deadlines in accordance to the project timeline to ensure project’s success
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations including any complaints
• Provide assistance, guidance, and coaching support to officers to meet KPI
• Assess work performance of officers and identify areas that need improvement
• Monitor and provide project status report to manager
• Ensure officers understand the survey objectives
• Ensure officers compile, record, input survey returns and data accurately into the system
• Ensure officers conduct verification to ensure completeness and accuracy of data collected
• Ensure that the given KPI are being met based on the project timeline

Job Requirements:

• Only Singaporean may apply
• Minimum 2 years of relevant experience with proven record in supervisory role

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Contract: Immediate till December 2024 (Renewable)

Responsibilities:

• Lead a team of Customer Experience Officers to achieve KPI
• Respond to survey enquiries via inbound calls and emails
• Conduct survey interviews via outbound calls
• Reach out to the respondents to assist them to complete the survey
• Organize workflow and ensure that officers understand their duties and delegated tasks
• Set goals for KPI and deadlines in accordance to the project timeline to ensure project’s success
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations including any complaints
• Provide assistance, guidance, and coaching support to officers to meet KPI
• Assess work performance of officers and identify areas that need improvement
• Monitor and provide project status report to manager
• Ensure officers understand the survey objectives
• Ensure officers compile, record, input survey returns and data accurately into the system
• Ensure officers conduct verification to ensure completeness and accuracy of data collected
• Ensure that the given KPI are being met based on the project timeline

Requirements:

• Only Singaporean
• Have an excellent communication skills | Microsoft Excel | Travel in Singapore 30%
• At least 2 years of working experience as Supervisor in Call Center environment.

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Call Centre - Survey Experience Officer (Establishment)

Salary: S$3,000 ($2,650+$350 transport allowance)

Work duration: Immediate till 30 June 2024 (Renewable depending on performance and project)

Working hours: Mon - Fri, office hours

Work location: Clarke Quay / Novena area (work in office)

Collection Methods:

1. Via outbound call activity

2. Via field visits out to company addresses

Data submission:

1. The incumbent is expected to perform daily updates of call outcomes using Excel files assigned to them

2. The incumbent must also submit the survey data collection details into the system and submit the completed survey

3. During field visits, incumbent must also assist the respondents to complete the surveys online / manual collection and guide the respondents if the respondents need necessary guidance

Job scope:

1. Adhere to required Standard Operating Procedures (SOP) in operations

2. Work closely with fellow team-mates, assigned team leads on the survey progress for each of the companies allocated to this

3. Update accurately the daily operations reports so that performance can be accountable

4. Perform necessary admin work and support as and when required to do so, including rectifying errors committed during collection when required by stake holders from the ministry

5. Adhere to key in case notes in ministry in house system provided for each case with each call outcome / updates on assigned cases

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R23117785 (Lok Ding Hann)

Working days: Mon - Fri (8.30am - 6pm) (Work Overtime)

Work location: Novena / Clarke Quay

Salary: $3,000/month

Responsibilities:

• Conduct outbound calls & site visit to ensure timely consent collection
• Reach out to the respondent from selected establishment to participate and in digital survey data transmission
• Explain survey objectives and procedures to respondent on the confidential database to be extracted
• Interpret survey questions to help respondents’ comprehension
• Compile, record, input results and data from interview surveys into the system
• Conduct administrative tracking of the collection progress.
• Ensure that the given KPI are being met based on the project timeline
• Identify and report problems in obtaining valid data

Requirements:

• Singaporean
• Have an excellent communication skills | Microsoft Excel | Site Visit
• Prior working experience in Customer Service/Call Centre is a big plus
• Experiences with KPI targets

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

PRODUCT AREA

The Data Center team designs and operates some of the most sophisticated electrical and HVAC systems in the world. We are a diverse, upbeat, creative, team-oriented group of engineers committed to building and operating powerful data centers.

JOB DESCRIPTION

Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.

ADDITIONAL JOB DESCRIPTION

As Data Center Technician, you'll deploy and maintain Google's advanced Data Center Server and Network Infrastructure by installing, configuring, testing, troubleshooting, and repairing hardware and server software. You'll also take on the configuration of more complex components (e.g., networks, routers, bridges, and switches). You will participate in or lead local project teams on larger installations and develop project contingency plans.

In this role, duties range from the physical deployment of data center related technology to working closely with various stakeholders. You will ensure that our goals, missions, and projects are successfully delivered, and, more importantly, that they are repeatable across our global array of data centers. You will move and install equipment, and work with infrastructure to ensure Google Data Center quality and reliability.

Qualifications

JOB RESPONSIBILITIES

• Contribute to efforts/projects in the deployment, maintenance, and support of current and new data center infrastructure.
• Assist in deploying, repairing, and troubleshooting next generation machine learning platforms, providing feedback to local deployment/project teams.
• Participate in complex troubleshooting and resolve critical technical issues. Test and troubleshoot new server and network hardware components and designs.
• Install and maintain switches, routers, and other large-scale networking gear.
• Configure and troubleshoot Linux OS related issues.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• Experience with Data Centers, Networking, Communication, Hardware, Technical Troubleshooting, and Operating Systems.

PREFERRED QUALIFICATIONS

• Experience working with and troubleshooting hardware or network related issues using Linux-based tools.
• Experience working within a data center or networking operation center environment.
• Experience with maintenance and monitoring of server systems.
• Knowledge of advanced Networking, topology, and protocol.
• Ability to communicate in English fluently in order to effectively communicate with representatives.

PRODUCT AREA

The Data Center team designs and operates some of the most sophisticated electrical and HVAC systems in the world. We are a diverse, upbeat, creative, team-oriented group of engineers committed to building and operating powerful data centers.

JOB DESCRIPTION

Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.

ADDITIONAL JOB DESCRIPTION

As Data Center Technician, you'll deploy and maintain Google's advanced Data Center Server and Network Infrastructure by installing, configuring, testing, troubleshooting, and repairing hardware and server software. You'll also take on the configuration of more complex components (e.g., networks, routers, bridges, and switches). You will participate in or lead local project teams on larger installations and develop project contingency plans.

In this role, duties range from the physical deployment of data center related technology to working closely with various stakeholders. You will ensure that our goals, missions, and projects are successfully delivered, and, more importantly, that they are repeatable across our global array of data centers. You will move and install equipment, and work with infrastructure to ensure Google Data Center quality and reliability.

Qualifications

JOB RESPONSIBILITIES

• Contribute to efforts/projects in the deployment, maintenance, and support of current and new data center infrastructure.
• Assist in deploying, repairing, and troubleshooting next generation machine learning platforms, providing feedback to local deployment/project teams.
• Participate in complex troubleshooting and resolve critical technical issues. Test and troubleshoot new server and network hardware components and designs.
• Install and maintain switches, routers, and other large-scale networking gear.
• Configure and troubleshoot Linux OS related issues.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• Experience with Data Centers, Networking, Communication, Hardware, Technical Troubleshooting, and Operating Systems.

PREFERRED QUALIFICATIONS

• Experience working with and troubleshooting hardware or network related issues using Linux-based tools.
• Experience working within a data center or networking operation center environment.
• Experience with maintenance and monitoring of server systems.
• Knowledge of advanced Networking, topology, and protocol.
• Ability to communicate in English fluently in order to effectively communicate with representatives.

PRODUCT AREA

The Data Center team designs and operates some of the most sophisticated electrical and HVAC systems in the world. We are a diverse, upbeat, creative, team-oriented group of engineers committed to building and operating powerful data centers.

JOB DESCRIPTION

Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.

ADDITIONAL JOB DESCRIPTION

As Data Center Technician, you'll deploy and maintain Google's advanced Data Center Server and Network Infrastructure by installing, configuring, testing, troubleshooting, and repairing hardware and server software. You'll also take on the configuration of more complex components (e.g., networks, routers, bridges, and switches). You will participate in or lead local project teams on larger installations and develop project contingency plans.

In this role, duties range from the physical deployment of data center related technology to working closely with various stakeholders. You will ensure that our goals, missions, and projects are successfully delivered, and, more importantly, that they are repeatable across our global array of data centers. You will move and install equipment, and work with infrastructure to ensure Google Data Center quality and reliability.

Qualifications

JOB RESPONSIBILITIES

• Contribute to efforts/projects in the deployment, maintenance, and support of current and new data center infrastructure.
• Assist in deploying, repairing, and troubleshooting next generation machine learning platforms, providing feedback to local deployment/project teams.
• Participate in complex troubleshooting and resolve critical technical issues. Test and troubleshoot new server and network hardware components and designs.
• Install and maintain switches, routers, and other large-scale networking gear.
• Configure and troubleshoot Linux OS related issues.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• Experience with Data Centers, Networking, Communication, Hardware, Technical Troubleshooting, and Operating Systems.

PREFERRED QUALIFICATIONS

• Experience working with and troubleshooting hardware or network related issues using Linux-based tools.
• Experience working within a data center or networking operation center environment.
• Experience with maintenance and monitoring of server systems.
• Knowledge of advanced Networking, topology, and protocol.
• Ability to communicate in English fluently in order to effectively communicate with representatives.

Key responsibilities:

This is a position with Deloitte’s rapidly expanding Tax Technology Consulting practice, providing tailored advice and solutions to a broad range of clients, both domestic and multinationals looking to gain access into various markets from tax and regulatory perspective.

As a Senior Associate, you will have some knowledge of working on ERP (SAP/Oracle) implementations and familiar with integrating the tax bolt-on solutions (OneSource/Vertex) within the ERP transformation programs.

You will join a team of dedicated ERP and OneSource/Vertex implementation specialists, focusing on end-to-end project implementations. You will be responsible for delivering compliance and customs solutions which include project management, change management, solution design, solution implementation and end-user support & training.

In your role, you will also lead and/or facilitate business process definition and modeling, check the feasibility of this business model regarding the ERP products and the legal requirements. You will guide a team to implement and configure the software to replicate the required business processes and analytical/reporting needs

You will be a key contributor to the development and growth of our TTC practice globally.

Requirements:

• Bachelor degree in Accountancy, Business Management, Information Technology or similar fields.
• At least 4 years of experience in ERP (SAP/Oracle) project implementation or similar projects, and thus have solid knowledge of the ERP Solution.
• Integrating tax bolt-on solutions with the ERP system (i.e. Vertex, OneSource Indirect Tax)
• Technical or functional lead on at least 2 full-lifecycle SAP implementation
• Experience in SAP modules (e.g. DRC, ABAP etc.) is an asset
• Software aptitude in PowerPoint, MS Project, Access, Excel, and/or Visio
• Well versed in pitching presentations to clients and key stakeholders
• Advantageous to have good understanding of the supply chain management processes
• Good analytical and modeling skills
• Team player with strong communication skills
• Open to work in an international multicultural environment and to work abroad if needed;

About EF Education First:

EF Education First is a global leader in international education, providing language training, cultural exchange, and academic programs for students around the world. With a mission to open the world through education, EF is dedicated to breaking down barriers, fostering cross-cultural understanding, and creating life-changing opportunities.

Job Description:

We are currently seeking a dynamic and motivated individual to join our team as a Homestay Accommodation Recruiter. In this role, you will be responsible for reaching out to potential hosts, nurturing relationships, and converting leads into active homestay accommodations for our international students.

Key Responsibilities:

• Outreach and Calling: Utilize provided leads to make outbound calls to potential homestay hosts.
• Relationship Building: Establish and maintain positive relationships with potential hosts, addressing any concerns, and providing information about the benefits of hosting international students.
• Conversion: Effectively communicate the advantages of becoming a host, addressing queries, and guiding hosts through the onboarding process.
• Documentation: Ensure accurate and complete documentation of all interactions and updates in the CRM system.
• Collaboration: Work closely with the Homestay Accommodation Team to coordinate and optimize recruitment efforts.
• Targets: Meet and exceed weekly and monthly conversion targets.

Requirements:

• Available immediately
• 4-6 hours/day, flexible hours between 10am and 8pm

Qualifications:

• Previous experience in sales, customer service, or recruitment is an asset.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and time-management skills.
• Comfortable using CRM systems and other relevant tools.

Assisting Guest Services Manager in managing the hotel call centre (One Connect) daily operations, plays a pivotal role in ensuring smooth operations and exceptional customer service. Supervising and motivating the team, handling escalated customer issues and optimizing One Connect performance to meet or exceed established goals.

Responsibilities:

• Oversee all incoming calls from guests and ensure prompt, courteous and accurate responses to their inquiries, requests and concerns.
• Resolve escalated issues efficiently and provide appropriate solutions to ensure guest satisfaction.
• Update and conduct daily handover log and briefing to provide and elaborate latest and updated information to the team.
• Ensure the team always adhere to company policies, SOPs and acted according to the company code of conducts or employee handbook.
• Regularly monitor and respond to guest inquiries received through email, ensuring timely accurate responses. Prioritize urgent matters and delegate tasks within the team to ensure efficient handling of emails.
• Conduct regular performance evaluations, providing constructive feedback and recognition for accomplishments.
• Develop and deliver comprehensive training programs for One Connect team, focusing on customer service skills, product knowledge, communication techniques, and problem solving abilities. Ensure that the team are equipped with the necessary skills to provide exceptional service to guests.
• Provide new hires with on boarding training to familiarize them with One Connect processes, systems and customer service expectations.
• Offer ongoing guidance, coaching and support to the team to enhance their performance and identify opportunities for improvement.
• Monitor and analyse call centre metrics, such as call volume, average handling time, response time and abandoned rate. Identify trends, implement process improvements and develop strategies to optimize team performance and exceed service level goals.
• Fully aware with the Emergency Procedures and One Connect contingency plan in the event of any system down.
• Liaise with various hotel areas and departments, including Front Desk, Guest Relations, Concierge & Bell, Reservation, Housekeeping, Food & Beverage, Sales & Catering and others to maintain and to ensure seamless communication and coordination of guests requests and concerns.
• Undertake any other duties that may be assigned from time to time by the Management.

Requirements:

• Possess minimum ‘N’ level certification
• Minimum of 2 years of experience in a Call Centre environment, preferably in the hospitality industry
• Previous experience in a leadership or supervisory role within a Call Centre setting
• Experience in handling escalated calls and resolving customer issues effectively
• Familiarity with Call Centre metrics and performance management
• Excellent verbal and written communication skills, with the ability to convey information clearly and concisely
• Strong customer service orientation, with the ability to handle challenging situations with empathy and professionalism
• Excellent organizational and multitasking abilities with attention to details
• Able to work under stress and fast paced environment

• Manage and provide administrative services (e.g., assisting patients with their appointments and making arrangements pertaining to their medical treatment).

• Perform service recovery such as managing complaints from patients.

• Chaperoning of patients to ensure smooth treatment process.

• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.

• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.

• Keep accurate and compete records consistent with regulations, policies, and procedures.

• Organise and prioritise own workload to ensure provision of quality services.

• Demonstrate an organised, effective, and timely approach to all tasks.

• Build and strengthen client relationships to achieve long-term partnerships.

• Develop a thorough understanding of our products and service offerings.

• Meet regularly with other team members to discuss progress.

• Generate progress reports for clients and senior leaders within the organisation.

• Other duties and projects assigned by your reporting officer as required.

• Cabin crew experience--is a PLUS

Responsibilities:

• Lead a team of Customer Experience Officers to achieve KPI
• Respond to survey enquiries via inbound calls and emails
• Conduct survey interviews via outbound calls
• Reach out to the respondents to assist them to complete the survey
• Organize workflow and ensure that officers understand their duties and delegated tasks
• Set goals for KPI and deadlines in accordance to the project timeline to ensure project’s success
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations including any complaints
• Provide assistance, guidance, and coaching support to officers to meet KPI
• Assess work performance of officers and identify areas that need improvement
• Monitor and provide project status report to manager
• Ensure officers understand the survey objectives
• Ensure officers compile, record, input survey returns and data accurately into the system
• Ensure officers conduct verification to ensure completeness and accuracy of data collected
• Ensure that the given KPI are being met based on the project timeline

Requirements:

• Only Singaporean
• At least 2 years of working experience as Supervisor in Call Center environment.

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

• Provide professional assistance to patients calling the clinic, addressing inquiries about appointments, medical services, and general information with a focus on patient satisfaction.
• Efficiently manage and schedule patient appointments, ensuring accurate data entry
• Prioritize and redirect calls appropriately based on urgency and nature of the inquiry, including transferring calls to medical staff, addressing emergencies promptly, and offering necessary guidance to enhance overall patient care.
• Effectively communicate clinic policies, procedures, and relevant information to patients, addressing their concerns and maintaining confidentiality, while also providing clear and concise instructions for any pre-appointment preparations or follow-up actions.

Other information:

• Salary: up to $3200
• Working days: Mon - Sat (Sat 1/2 day)
• Location: Chai Chee

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Juven Lee Hui Teng (EAP No. R23116281) EA Licence No. 01C4394

We are seeking an experienced Project Manager with a specialized focus on Data Center moves to lead and oversee the successful execution of a critical data center migration project. The ideal candidate will possess strong project management skills, a deep understanding of data center infrastructure, and the ability to coordinate and collaborate with cross-functional teams.

Responsibilities:

1. Project Planning and Execution:

2. Risk Management:

3. Vendor Management:

4. Team Collaboration:

5. Resource Allocation:

6. Quality Assurance:

7. Documentation:

8. Compliance and Security:

Qualifications:

• Bachelor's degree in Project Management, Information Technology, or a related field.

• Proven experience as a Project Manager, with a focus on data center migrations.

• Strong understanding of data center infrastructure, including servers, networking, and storage systems.

• Excellent communication, leadership, and interpersonal skills.

• Familiarity with relevant industry standards and best practices.

• Project management certification (e.g., PMP) is a plus.

Job Responsibilities

• Providing 1st line support for the timely resolution of incidents and problems for a Data Center
• Engineers need to maintain Network Products
• Engineers need to provide 24/7 support when needed as well as required to participate in on-call duty.
• Monitor network performance and adhere to configuration policy and standards
• Must be able to read and understand Design, System Architecture Drawings, and technical deliverables

Job Requirements

• Singaporeans ONLY (Work Pass holders need not apply)
• Diploma qualification
• CCNA Certification
• Data Center experience is a MUST
• Must have hands-on experience working in Alcatel networking
• Very essential to have some hands-on maintenance experience on Network Products
• Experienced in Routing and Switching
• Must be capable of mounting switches and carrying weighted equipment
• Experience in tracing end users remotely as well as Network device power requirements
• Experience in structure cabling technologies and data center cabling methodologies
• Basic knowledge about servers (Wintel and Linux and virtualization)
• Exhibit excellent problem-solving/root-cause analysis skills

If you are keen in this role, you may also send us your updated CV in MS Words format to Christopher Wong at [email protected] for review and we will arrange for a convenient time to speak more.

We regret that only shortlisted candidates will be notified.

Job Description

1. Provide consistent professional spa massage (body and/or foot) in accordance with spa standards.
2. Ensure high level of service standards
3. Responsible for the maintenance of cleanliness and neaness of the spa facilities, treatment rooms and other parts of the spa.
4. Responsible in preparing the necessary treatment products, replenishment of stocks, towels supply etc.
5. Handle customer queries and conerns effcieintly and politely
6. Follow and comply with the intrucstions given by Spa Manager

Requirements

1. Preperably with iTEC/WSQ certification or massage certification
2. Able to commit on Weekends/public holidays
3. 6 days work week
4. Mininum one year relevant experience
5. Pleasant personality and hardworking

Key responsibilities:

This is a position with Deloitte’s rapidly expanding Tax Technology Consulting practice, providing tailored advice and solutions to a broad range of clients, both domestic and multinationals looking to gain access into various markets from tax and regulatory perspective.

As a Senior Associate, you will have some knowledge of working on ERP (SAP/Oracle) implementations and familiar with integrating the tax bolt-on solutions (OneSource/Vertex) within the ERP transformation programs.

You will join a team of dedicated ERP and OneSource/Vertex implementation specialists, focusing on end-to-end project implementations. You will be responsible for delivering compliance and customs solutions which include project management, change management, solution design, solution implementation and end-user support & training.

In your role, you will also lead and/or facilitate business process definition and modeling, check the feasibility of this business model regarding the ERP products and the legal requirements. You will guide a team to implement and configure the software to replicate the required business processes and analytical/reporting needs

You will be a key contributor to the development and growth of our TTC practice globally.

Requirements:

• Bachelor degree in Accountancy, Business Management, Information Technology or similar fields.
• At least 4 years of experience in ERP (SAP/Oracle) project implementation or similar projects, and thus have solid knowledge of the ERP Solution.
• Integrating tax bolt-on solutions with the ERP system (i.e. Vertex, OneSource Indirect Tax)
• Technical or functional lead on at least 2 full-lifecycle SAP implementation
• Experience in SAP modules (e.g. DRC, ABAP etc.) is an asset
• Software aptitude in PowerPoint, MS Project, Access, Excel, and/or Visio
• Well versed in pitching presentations to clients and key stakeholders
• Advantageous to have good understanding of the supply chain management processes
• Good analytical and modeling skills
• Team player with strong communication skills
• Open to work in an international multicultural environment and to work abroad if needed;

Our reputable client in Singapore is looking for a highly motivated Customer Service Officer (Call Center) to join their team in Singapore.

Responsibilities:

• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),

within Service Levels and to deliver pleasant Customer Experiences

• Follow-up on all outstanding incidents/cases

• Logged all calls reported into the case management system

• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system

Requirement

- Minimum 1 year of call center experience

- having good communication skills (speaking and writing)

- ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.

- interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.

- Willing to take on Customer Administration functions as well as CSO Frontline role (handling calls & emails).

NOTE : Able to work in a staggered working hours

Interested applicants may submit your detailed resume to [email protected] in MS Word format.

We regret to inform that only shortlisted candidates will be contacted.

EA License No. 01C4394 • RCB No. 200007268E • EA Registration No. R1329705 (Lopez Geraldine Pascual)

This role is with our AWS Frontier Operations team – delivering a new way of bringing Cloud Infrastructure directly to our customers. AWS Outposts brings native AWS services, solutions, and operating models to virtually any data center, collocation space, or on-premises facility around the world.

Through Outposts, AWS customers can now use AWS APIs, tools, and infrastructure within their own premises and across the AWS cloud to deliver an unmatched experience. Fully-managed, maintained, and supported by AWS teams, AWS Outposts provide our customers with direct and local access to the latest AWS solutions as well as the customer support to which AWS customers are accustomed.

We are looking for a highly-driven and customer-oriented Data Center Engineer who will oversee all infrastructure-related tasks associated with installing and maintaining Outposts in customer premises and/or colocation partner data centers within the region. This includes ownership and accountability for the following efforts: building management systems (BMS), security protocols, access controls, power supply and resilience efforts, cooling systems, site hygiene, fire detection and control systems, preventative periodic maintenance (PPM), and all environmental aspects of the data center in which the Outposts units will be installed.

In this hands-on role, the Outposts Data Center Engineer operates with a high degree of professionalism and autonomy, regularly interfacing directly with Outposts customers to deliver a consistent positive customer experience. Partnering across internal cross-functional teams and external third-party partners, this role regularly innovates and enables technical solutions that address engineering challenges as they arise. The Frontier Data Center Engineer thrives in an ambiguous, fast-paced environment and must demonstrate, and inspire in others, a positive “can do” attitude and an unyielding focus on our customers.

Key job responsibilities
• Maintain accountability for the overall engineering operations associated with installing and maintaining Outposts infrastructure within customer premises and/or colocation partner data centers, to include oversight for all mechanical and electrical engineering aspects associated with Outposts.
• Proactively implement solutions that optimize the technical performance of Outposts units as it relates to mechanical and electrical requirements, security protocols, access controls, power and cooling systems, and other environmental aspects of the data center environments in which Outposts will be installed.
• In partnership with Outposts customer operations leads, field technician teams and network service technicians, support installations and break/fix activities, trouble-shooting engineering-related action items as they arise and consistently delivering the appropriate level of support to deliver against established service-level commitments with customers.
• Diagnose root causes and trouble-shoot rack power connection issues to minimize impact and consistently deliver against our goal of 100% uptime on all customer-supported infrastructure – learn from issues that arise and mitigate risk going forward.
• Actively participate in efforts to drive a culture of inclusion, collaboration, and empowerment across the Outposts DC engineering operations team and associated cross-function partner teams
• Design and deploy strategies, tools, and processes that streamline and enhance the operational capabilities of the broader team and empower team members to achieve their collective best.
• Collaborate with third-party servicing partners and colocation data center teams to program manage larger installations, engineering builds, and logistical efforts, making sure all required materials and human capital are in the right place at the right time
• Define and execute against key performance metrics for a significant number of small, medium or large-scale data centers (AWS, customer, or collocation data centers) in which Outposts are deployed – continuously drive data-drive improvements and achieve SLAs
• Own engineering operations-related aspects of critical event response/disaster recovery readiness programs
• Lead large-scale strategic initiatives that improve the overall operations and optimize the cost structure
• Consistently foster a culture of open and effective communication, minimizing the learning curve associated with tasks and ensuring all parties and customers are aligned around expectations and next steps at all times
• In support of 24x7 data center operations, may be required occasionally to work outside of standard working hours, to include nights and/or weekends (on-call rotations and/or on demand escalations) in support of client scheduling and/or time-sensitive escalations

Panasonic

Enriching Lives Through

INNOVATION & TECHNOLOGY

Going beyond just providing good products, we at Panasonic are firmly entrenched in the brief of delivering ideas that will provide a profound impact on people’s lives around the world. At the forefront of this endeavor is ensuring that our ideas are allied with the relentless pursuit of reaching new heights of excellence when it comes to pushing the boundaries of innovation. This allows us to focus on enriching the present and enhancing the future for societies throughout the globe.

We invite enthusiastic and dedicated individuals to join us as:

Software Developer

Responsibilities:

1) Develop and implement AI R&D technology development to automotive systems

2) Develop and implement Deep Learning technology with Camera to automotive systems

3) Develop and implement learning data creation with CG technology

4) Develop and implement Global R&D operations

5) Plan and implement action plan

6) Generate reports and give presentations to local and Japan management

7) Coordinate and resolve technical and quality issues

8) Manage and coordinate related players

Requirements:

1) Possess a Bachelor's/Master's/PhD degree in Electronics, Electrical, Computer Engineering, Computer Science, or a related discipline.

2) Good knowledge and experience in technologies area related to automotive systems

3) Good knowledge and experience in technologies area related to AI Deep Learning

4) Able to take initiative and work under minimal supervision in a fast-paced environment

5) Possess good corporate network and relationship

6) Strong work ethic

7) Team player

8) Familiar with Japanese Firm operations and excellent in communicating in Japanese fluently.

9) Have experience in dealing with Japanese customers.

Please send e-mail indicating both the job title and job area, with a complete resume and academic transcripts by 31 January 2024, giving full details of your background, experience, career objectives, current and expected salaries, contact number(s) together with a recent non-returnable photograph to:

PANASONIC R&D CENTER SINGAPORE

202 Bedok South Avenue 1 #02-11 Singapore 469332

E-mail: [email protected]

Website: https://research.sg.panasonic.com/

(We regret that only shortlisted candidates will be notified.)

Salary: $13.45/hour

Working Days: Monday - Friday

Working Hours: 830am - 5pm

Location: Novena

Contract Period: Immediate till Jun 2024 (extendable based on performance and business needs)

* Remark: Pre-employment screening will take 2 weeks

Responsibilities:

• Address taxpayers’ tax queries on the various tax types such as Individual Income Tax, Property tax over the Helpline
• Promote and nudge taxpayers in the usage of our e-Services and chatbot
• Guide taxpayers on the step-by-step e-Filing procedures and provide advices on their filing and payment obligations

Requirements:

• Only Singaporean
• GCE A level, Diploma and above
• Good communication skills
• Candidate without tax/ customer service experience are welcome to join as training will be provided

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Job Details:

• Working Location: North West
• Working Hours: Monday to Friday: 8:00am to 5:30pm /8:30am to 6:00pm (alternate Saturday 8:30am to 12.30pm)
• Contract: 1 year (renewable)
• FREE company shuttle bus at Sembawang MRT
• Completion bonus up to 1 month’s salary

Responsibilities:

• Contact customer to arrange for appointments for the installation
• Handle customers' enquiries on appointments and installation related matters through phone calls and emails.
• Send SMS/ emails to customers on their appointment schedules.
• Promote and product to potential customers.
• Liaise with term contractors.

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile. https://go.persolkelly.com/job/apply/3064

Should you be interested in this position, please contact Coco at 8121 4759 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23117223 (Poh Siew Ling)

· Oversee the daily operations of the outlet for efficient operations.

· Plan and assign daily workloads to team members.

· Plan team members’ work schedules and compile timesheet

· Report on management regarding sales results and productivity

· Handle preparation and ensure desired quality and standards service are achieved

· Develop marketing strategies to improve sales and profitability

· Provide excellent service experience to all customers

· Handle all customer queries and feedback in a professional and timely manner

· Ensure that policies and standard operating procedures are strictly adhered to

· Guide and monitor work performance of all staff

· Monitor and ensure the quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet the company’s standards

· Analyze and resolve problems in a timely and accurate manner

· Oversee purchasing to stay within budget

· Able to perform additional duties as requested by the Management as and when required

Solomon Education is a tuition center helping foreign students pass CEQ(KET, PET), AEIS

and also

assist local students achieve more A1+ in PSLE,Olevel.

We are NOT only uplift test results, BUT also improve learning ability. Train up self-motivation and then reduce parent’s worry.

Now， we are looking for working partner focusing on marketing.

Solomon Education帮助外国学生有效通过KET, PET, AEIS,

也帮助新加坡本地学生在PSLE 取得更多A1的补习中心。

中心不仅能有效提升孩子的成绩。还有一套体系， 方法来提升孩子的学习能力。 特别协助顽皮的孩子养成主动学习的习惯，大大减少父母的负担。

中心地址在美世界B出口100米的私人别墅。

诚心招聘中心合伙人专注于招生及市场开发。 中心已经有场地，体系，不需要投资金。没有亏钱的风险。

Requirement: 要求

1. 会讲华文 able to speak mandarin

2. 了解自媒体， 做过市场营销 know social media and have some sales experience.

3. 有些经营经验，喜欢沟通 willing to communication and have some management experience

rewards：报酬

1. basic salary + bonus 底薪 + 奖金 +股东分红

3. Become working partner成为公司股东

Please contact 请联系

WhatsApp： 9154 7513 方老师

Center location postcode 中心地址的邮编597923