We are looking for a Contract - Long Term Call Centre Patient Service Associate to outsource to our healthcare clients.

Job Description:

• Answering incoming and outgoing calls in a timely manner and in accordance with the Hospital policy
• Maintaining confidentiality of caller and Hospital information as directed
• Conducting appointment bookings from all sources of referrals for the Specialist Outpatient Clinics/Centres via phone calls, faxes and emails
• Assisting in rescheduling, cancelling, re-booking and reminding of appointments when required
• Directing calls to internal and external stakeholders
• Handling and resolving complaints
• Providing call back assistance (CBA) service to callers
• Performing other related duties as assigned or requested

Job Requirements:

• Min N / O / A Lvl / Nitec / Diploma

All qualified applicants, please send in your resume to:

[email protected]

Nicole Ang (Outsourcing Team)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C459

All qualified applicants, please send in your resume to:

[email protected]

Nicole Ang (Outsourcing Team)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C459

Job posting done by Sheralynn Tjioe, Head of Interim and Contracting Solutions (Technology) Recruitment at Kerry Consulting

Email: [email protected]

Company Profile
My Client is a leading stable firm in Singapore.

Responsibilities

My client is looking for a Data Center Engineer (onsite) to support the firm.

• Minimum of a Diploma in computer science, IT, or Engineering.
• At least 2 years of relevant work experience in enterprise Data Center operation and management.
• Experience in maintaining asset information in ServiceNow Configuration Management Database (CMDB) is desirable.
• Familiarity with maintaining the Data center infrastructure management (DCIM) system is advantageous.

• Support and participate in various operations and projects related to the Data Center, including but not limited to:

o Providing technical assistance and day-to-day operational support.
o Coordinating, assisting, and escorting personnel for network cabling work with appointed vendors.
o Ensuring network cables are installed and labeled according to standards.
o Conducting housekeeping of unused network cables.
o Coordinating, assisting, and escorting personnel for equipment installation, removal, and disposal activities.
o Ensuring IT devices are installed and labeled according to standards.
o Coordinating and assisting in replacing faulty equipment (e.g., PDU, Rack, cables).
o Updating and verifying Data Center IT asset information in CMDB and DCIM.
o Ensuring Data Center visitor logbooks are accurately filled.
o Conducting quarterly reviews of Data Center visitor logbooks.
o Replacing Data Center visitor logbooks as required.
o Conducting quarterly reviews of the Data Center access matrix and access log.
o Conducting quarterly reviews of the Key Management System access matrix.
o Maintaining Data Center cleanliness.
o Enforcing Data Center policy and change management procedures.

To Apply

For a confidential chat regarding your next Technology role, please submit your resume (in MS Words format) to Sheralynn Tjioe at [email protected], quoting the job title. We regret that only shortlisted candidates will be contacted.

Registration No.: R1878306

License No.: 16S8060

As a Call Centre Agent, you’ll deliver exceptional service to guests through excellent telephone service and answering their enquiries that exceeds their expectations.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary
• Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the related Call Centre Manager / Duty Manager
• Follow-up with guests to ensure satisfaction with problem resolution (service recovery)
• Make sure all guest requests and queries are responded to promptly and effectively
• Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner
• Coordinate with relevant departments to ensure request is followed-up and ensures follow-up procedures are maintained
• Ensure timely wake-up call services for hotel guests
• Be available to assist on duty in the hotels during any busy days or special events
• Carry out any other reasonable duties and responsibilities as requested by the Call Centre Manager

What we need from you

• Be proactive towards guests and their request
• Minimum ‘O’ Levels or equivalent
• Minimum 1 year of related work experience
• Patient and responsible to solve all problems
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance
• Be knowledgeable about Singapore and places for business travellers/ tourists

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Job Scope

· Respond to all incoming calls regarding the customers’ issues especially relating to termination requests and turn them into contract renewal.

· Answer all incoming calls promptly and effectively in an efficient and professional manner.

· Document all calls and actions taken into system ensuring that all updates and amendments are accurate.

· Follow through and take ownership on all queries from customer where possible.

· Work towards KPI set by Leader.

· Able to work unsupervised and maintain professionalism.

· Good incident knowledge in the market as a reference to overturn a termination request relating to security needs in homes and businesses.

· Take all practical steps to ensure your own health and safety at work, and the safety of others in the workplace.

Requirements

· 1-2 years’ relevant experience within a call centre working environment in banks / telcos preferred

· Min. Nitec in office administration

· Experience with Microsoft Office and able to demonstrate diligence and meticulous traits

· Possess customer centric qualities

· Good interpersonal & phone communication skills.


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Role: Customer Service , Call Center

Permanent, Banking Client

Work location: Tampines

Work hours: 5 days work week, may include a Sat, depending on schedule.

Work timings: 8 am to 8pm ( 8am to 5pm, 10am to 8pm)

Job Responsibilities

• Ensures highest standard of service delivery to our customers.

• Monitor and respond to incoming calls/emails/social media platform/written correspondences

• Maintains confidentiality of the Bank’s customers and data.

• Identifies and resolves customer issues and enquires received via calls/mail/emails/social media platforms completely, accurately within the committed turnaround time and in accordance with Department standards to ensure calls handle accuracy and operational effectiveness

• Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.

• Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions.

Job Requirements

• Degree/ Diploma in any discipline.

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

• Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.

• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

• Possess good command of written and spoken English.

• Good analytical skills; passion for working and is good in working with numbers.

• Ensures highest standard of service delivery to our customers.
• Monitor and respond to incoming calls/emails/social media platform/written correspondences
• Maintains confidentiality of the Bank’s customers and data.
• Identifies and resolves customer issues and enquires received via calls/mail/emails/social media platforms completely, accurately within the committed turnaround time and in accordance with Department standards to ensure calls handle accuracy and operational effectiveness
• Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.
• Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions.
• Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests
• Uses technology and system tools as directed and within established guidelines.
• Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.
• Keeps abreast with current issues in the banking environment and competitors’ innovations.

Job Requirements

• Degree/ Diploma in any discipline.
• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
• Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Possess good command of written and spoken English.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.

Interested candidates, kindly submit your updated CV in a Word Format to: [email protected]. Only shortlisted candidates will be notify. Thank you.

Permanent, 5 days, Serangoon

Our client:

Data center Cooling Solution Provider.

Job scope

• To develop, implement, monitor, manage mechanical engineering projects,
• To prepare and review technical documentation, such as drawings, specifications, and engineering reports, ensuring accuracy and compliance with relevant codes and standards.
• To Conduct cost estimates n feasibility studies for projects, including material n equipment used
• To troubleshoot and resolve technical issues
• To maintain strong relationships with clients, suppliers, and contractors, ensuring smooth project execution.
• To ensure compliance with work health n safety standard

Requirement

• Bachelor degree in mechanical engineering or its equivalent
• 2 years of experience in mechanical engineering n project management.
• CAD/ AutoCAD/SolidWorks/Inventor.

Added advantage

Experience in managing data center cooling solution or M&E project

• Position : Call Centre Executive – Up to $3,500 Basic - Clarke Quay - All Welcome!
• Location : Clarke Quay
• Working hours : 5 Days Work Week – Monday to Friday: 9.00AM to 6.00PM
• Salary (commensurate with experience): Up to $3,500 + 14 Days AL + AWS + Performance Bonus + Medical & Dental Benefits
• Duration : Permanent
• Industry : Medical

Responsibilities:

• Manage and provide administrative services (e.g., assisting patients with their appointments and making arrangements pertaining to their medical treatment).
• Perform service recovery such as managing complaints from patients.
• Chaperoning of patients to ensure smooth treatment process.
• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.
• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.
• Keep accurate and compete records consistent with regulations, policies, and procedures.
• Organise and prioritise own workload to ensure provision of quality services.
• Demonstrate an organised, effective, and timely approach to all tasks.
• Build and strengthen client relationships to achieve long-term partnerships.
• Develop a thorough understanding of our products and service offerings.
• Meet regularly with other team members to discuss progress.
• Generate progress reports for clients and senior leaders within the organisation.
• Any other ad-hoc duties as assigned.

Requirements:

• Must have prior related experience in cabin crew roles

Email to: [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jeslyn Tan

Senior Consulting Manager (APAC)

Reg no.: R21101247 | EA No: 13C6684

Call Centre - Survey Experience Officer (Establishment)

Salary: S$3,000 ($2,650+$350 transport allowance)

Work duration: Immediate till end of Dec 2024 (Renewable depending on performance and project)

Working hours: 5 days across Mon - Sun, up 44 hrs/wk

Work location: Clarke Quay / Novena area (work in office)

Able to start work immediately or within 1 month notice period

The Survey Experience Officer (Establishment) is responsible for collection of employee listing information from company POC (Point of Contact) to submit the Occupational Employment (OED) registry.

He / She is also the single, primary source of contact to perform survey data collection from these POCs on the quarterly or ad-hoc surveys that the company is selected to participate.

The incumbent should possess skills in rapport building with the company POC in order to build a professional and friendly working relationship with the POC to collect all survey data.

Collection Methods:

1. Via outbound call activity

2. Via field visits out to company addresses

Data submission:

1. The incumbent is expected to perform daily updates of call outcomes using Excel files assigned to them

2. The incumbent must also submit the survey data collection details into the system and submit the completed survey

3. During field visits, incumbent must also assist the respondents to complete the surveys online / manual collection and guide the respondents if the respondents need necessary guidance

Job scope:

1. Adhere to required Standard Operating Procedures (SOP) in operations

2. Work closely with fellow team-mates, assigned team leads on the survey progress for each of the companies allocated to this

3. Update accurately the daily operations reports so that performance can be accountable

4. Perform necessary admin work and support as and when required to do so, including rectifying errors committed during collection when required by stake holders from the ministry

5. Adhere to key in case notes in ministry in house system provided for each case with each call outcome / updates on assigned cases

Requirements:

1. Able to work in fast-paced environment

2. Able to speak fluently

3. Proficient in excel (VLOOKUP, Filter function)

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• Reg No: R23117785 (Lok Ding Hann)

• Will be responsible for handling in-bound calls and email requests for general enquiries within the hospital targeted service standard levels.

Requirement

• Diploma in any discipline / Nitec in any discipline / GCE O Levels
• Experience working in Call Centre / Customer Service / or those from Consumer Sales seeking for a Non-sales role
• Able to provide quality customer service to patients over the phone
• Good communication skills

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Call Centre Officer

Andrea Eunice Tan Min Er
(R23112594)

Recruit Express Pte Ltd

EA License No. 99C4599

a) 8.30am to 6.00pm (Monday to Friday) and
b) 8.30am to 5.30pm (Monday to Friday), 8.30am to 12.30pm (Alternate Saturday)

Duties:

Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey, telemarketing activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head
Front Desk Floater – Customer Service Associate
• Flexible to be deployed to various locations around Singapore: Careers Connect (Woodlands/Paya Lebar), etc.
• Proactive manage all front desk duties over the counter, phone and email
• Identify, profile and tier customers to the types of services that are relevant to their needs
• Ensure smooth customer transactions at all times and provide quality customer services
• Perform administrative duties, manage appointments and register customers
• Prepare room logistics and necessary materials
• Other duties as assigned by Team Lead and/or Branch Head

Requirements:

• Candidate with prior experience in outbound call preferred
• Candidate with prior experience in front desk management preferred
• Basic Computer knowledge (Microsoft Excel and Word)
• Have a pleasant disposition with a positive attitude
• Excellent in customer service delivery
• Organised, self-motivated, and result-oriented individual
• Demonstrate a sense of urgency and work well under pressure as an individual and in a team
• Good verbal & written communication and interpersonal skills
• GCE ‘O’ levels and above

To Apply:

Please submit your LATEST resumes to [email protected] with the following details in MS Word format:

- Position applying for
- Current/Last remuneration
- Expected remuneration
- Notice period

We regret that only shortlisted candidates will be notified.

Lee Keck Ying | EA License No : 06C4642 | EA Reg No : R1877544

Schedule: Monday to Saturday, from 8:30 am to 5:30 pm, with a half-day on Saturday (8:30 am to 12:30 pm). Off on public holidays, no overtime required.

Location: Aljunied

Responsibilities:

• Answer and make phone calls politely and accurately.
• Keep track of follow-up calls efficiently.
• Work with other departments to locate guests.
• Quickly respond to guest questions and requests, using their names if possible.
• Report guest complaints to the Telephone Supervisor.
• Stay updated on local phone numbers and commonly dialed numbers.
• Daily reporting in the logbook.

Requirements: Basic computer skills.

Interested candidates can Whatapps +65 90850773

EA License 22C1383

EA Personnel R22110043

Permanent, 5 days, Serangoon

Our client:

Data center Cooling Solution Provider

Pre tender Technical Support:

· Supports sales teams for the technical requirement, n when needed, engage with clients to assess technical requirements during tender stage

At proposal stage

• After receiving complete proposal information, to work with engineering & solution designer to generate proposal before submitting to sales team
• Follow up with the sales team for the outcome
• When need, conduct pre-sales site surveys to gather relevant information
• Work with the sales team to generate Bills of Materials (BOM)
• To provide costing.
• Work with sales team for carrying out experiment to ensure proposed solution fits client ‘s requirement.
• To bridge the gap between factory technical capability n client’s need.

Requirements:

• Bachelor degree in mechanical/electrical engineering
• 3 years’ experience in data center as mechanical design MEP (Mechanical Electrical Plumbing)/ ACMV (aircon mechanical ventilation /Hvac (Heat ventilation aircon) engineer

Added advantage:

• Thermodynamics (Heat flow) , fluid dynamic (Fluid flow)
• 2 years data center cooling solution pre sales technical support.

Responsibilities:

• Attend to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility
• Empathize with customers, and offer clear and relevant advice
• Provide policy recommendations and refer customers to client advisers for more comprehensive explanations
• Perform post-case administration for future reference

Requirements:

• NITEC cert, diploma or degree in any field.
• Relevant insurance certification will be an advantage
• At least 1 year of experience in customer service, preferably in a call centre
• Enjoy people engagement and providing good advice, have patience in dealing with complex problems
• Have strong interpersonal skills and the ability to answer queries clearly over the phone

Please state your availability, current and expected salary in the resume.

Qualified or interested candidates, please visit our GMP website at www.gmprecruit.com/current_jobs/posting.aspx to apply for this position with GMP Job Code: 24077

Tel: 6233 0482 - Eddie Tang (R1221129)

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Eddie Tang | Registration No: R1221129

Responsibilities:

• Oversee the call center department.
• Handle incoming calls and feedback from emails or texts.
• Communicate with suppliers and customers.
• Coordinate with suppliers and schedule meetings with them to complete orders
• Arrange and oversee communications, reports, or paperwork with clients and suppliers.
• File a report for any booking system errors.
• Additional ad hoc tasks.

Requirements:

• Degree or Diploma in relevant studies
• At least 4-5 years of customer service experience
• Experience in customer service with tech companies is preferred

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

To handle inbound calls and assist customers to make service
appointment via e-booking system
• Conduct outbound calls and making appointment booking for
customers to visit the service center.
• Communicate politely and timely with customers on their
enquiries, requests and/or complaints via phone channels and
convert each engagement into a positive customer experience.

Requirement :

Minimum 2 years working experience in relevant customer service

industry.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Call Center Agent

Job Description:

• Japan MNC
• Basic up to $2300 + shift allowance + Flexi Benefits
• Shift Pattern - 8.30am - 8.30pm / 8.30pm - 8.30am, 12 hr rotating shift ( 4 days work per week )
• Annual Leave - 14 days +1 day each year, max 25 days
• Jurong East

Job Responsible:

• To provide technical troubleshooting support to customers on alarm issues in an effective and efficient manner.
• To monitor and respond to alarm signals within service level targets.
• To attend to customers' inquiries on products, accounts and services, and offer alternatives solutions to fulfill customer needs, ensuring total customer satisfaction.
• To gather customer feedback, identify problem trends and highlight to Team Leader & Supervisors for discussion, service enhancement and resolution of problems.
• To adhere to plan work schedule & be available for overtime during emergencies in short notice.

Requirement:

• Able to perform rotating 12hours shift work, 4 days a week
• 1 years' experience in fast-paced Call Center environment
• With basic computer knowledge may apply.

For consideration, kindly submit your CV to [email protected]

**Only shortlisted candidate would be notified**

LIM SIANG FAN R2199045

MTC Consulting Pte Ltd| EA Lic. No: 15C7752

Key Accountabilities:

• Achieve the sales targets for Rolls-Royce Solutions PowerGen business unit in the data center industry in APAC, leading and preparing quotations for emergency backup solutions
• Execute on defined growth measures, country strategies, key deals, life cycle analysis with specific to grow DC market share of Rolls-Royce.
• Support network management, sales engineering, order management, controlling, R&D by providing necessary information
• Prepare respectively market strategic decisions to grow the business in the associated countries within the framework of the responsibility in close cooperation with the necessary internal and external partners
• Provide the specification / requirements to the application team / member for application engineering matters; use the computerized engineering tools/database and technical library information and factory standards for the sales work.
• Follow up on order with customer and internal departments, suppliers and contractors till all contractual requirements are fulfilled.

Requirements:

• University / college studies in Business Administration or Electrical Engineering
• Sales experience (min. 5 years) in the data center industry or for emergency power generation business.
• Strong sales track record from lead to quote to order to completed project & installations
• Knowledge in Data Center infrastructure market (ASEAN Countries) & technicalities
• Good communication, interpersonal skills and team management
• Independent, reliable and proactive personality

Location: Bukit Merah
Salary: $1.9k to $2.5k
Duration: 1 year

Job Responsibilities:
• Handle incoming/outgoing phone calls and emails to ensure customer’s payment enquiries are answered accurately and professionally within the stipulated time frame.
• Provide quality service on hospital’s payment matters including customer’s enquires and feedback to both internal and external stakeholders in a timely manner.
• Manage difficult customer calls, complaints, provide service recovery and to escalate cases where necessary.
• Provide administrative support to the payment enquiry team (e.g. collection and consolidation of data and statistics).
• Other ad-hoc duties as assigned.

Job Requirements:
• Minimum GCE ‘O level.
• 1 to 2 years’ relevant experience in a call centre environment/patient service associate experience
• Possess excellent communication and interpersonal skills with the ability to multi-task.

If interested, please email me at [email protected]
➖
Alex Goh Hock Leong
(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Key Accountabilities:

• Provides the design, drawing and documents for the customer’s technical requirements including the calculation, verification of relevant equipment/suppliers and providing the technical specifications and defines the scope of supply for the equipment.
• Provides technical specs and scope of supply for suppliers/contractors to quote. Subsequently coordinating with factory and local suppliers for scope of supply and provides total product and project cost calculation.
• Provides/coordinates replies to the technical inquiries with Sales Manager.
• Raises the necessary purchase requisitions for the scope of supply and manages the order with internal departments, suppliers and contractors till all contractual requirements are fulfilled.
• Coordinate with all the stakeholders for the technical assistance/clarification of the order, sales engineering, and drawings/documents which may require business travels overseas as and when required.
• Uses the computerized engineering tools/database and technical library information and factory standards for the sales engineering work and provides and maintains the product and sales engineering information.
• Prepares and carries out technical presentations and training.
• Updates oneself with the technical developments of the market and internal products with particular focus on keeping updated and informed on the applicable international and in country technical standards

Requirements:

• Diploma/Degree in Engineering (Electrical/Mechanical), Business or IT
• At least 5 years of B2B sales experience with capital equipment/ turnkey solution sales or technical commercial from Data Center, Power Gen, O&G, Industrial Building industries
• Resourceful with ability to work with people of multi-cultural and cross function teams.
• Good presentation & negotiation skills
• Excellent interpersonal and communication skills
• Must be able to travel within locally and overseas if required.

Job Description

• Serves as the single point of contact (SPOC) in coordinating and leading the incident management till the incident is resolved.
• Leads a team of Command Centre Operations engineers, comprising of appointed contractors that may be resided locally and overseas in supporting network, security operations, servers and systems operations.
• Leads the Command Centre team in monitoring the system dashboards and events, and responds to alerts and potential issues.
• Performs regular review in keeping the escalation matrix, contact list, routine checklist, and Standard Operating Procedures (SOP) up-to-date.
• Ensure the Command Centre team fulfils the assigned tasks according to SOP and complete the routine checklist for shift handover.

Requirements

• At least 5 years of IT experience with at least 2 years as a Command Centre Lead.
• At least 2 years of Incident Management experience.
• Certified in CompTIA Server+ or equivalent.
• Preferably certified in CompTIA Network+ or equivalent; and minimally ITIL v3 Foundation Certification.

Position Overview
The Capella Connects Executive handles reservations enquiries and communications from guests, travel agents, and referral networks.

The Role

1. Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
2. Communicate pertinent guest information to designated departments/personnel
3. Pass on requests in a timely and accurate manner to appropriate colleagues
4. Process reservations by email, telephone, central reservation systems referral or from the sales/catering office, other hotel departments, and travel agents
5. Enter all sales booking and group contracts on a timely basis
6. Create and maintains reservation records by date of arrivals
7. Prepare letters of confirmation
8. Process cancellations and modifications and promptly
9. Process and monitor advance deposits/prepayment on reservations

Talent Profile:

1. Strong customer service skills
2. Strong verbal and written communication skills
3. Willing to work a flexible schedule including weekends
4. Experience in hotel property management systems as well as extranets and central reservations systems and their functionalities

Job Details:

• Basic salary range - $3,200 - $3,500 + KPI/Team Allowance ($150) + Skillset Allowance $300 (Pass all papers and answer questions correctly)

• Working Location: Tampines

• Working Days & Hours: Mon to Fri ONLY - 830AM - 530PM / 9AM - 6PM / 930AM - 630PM (3 Rotation Shifts)

Responsibilities:

• Attend to insurance enquiries via inbound call/email

• Provide excellent customer service

• Provide policy recommendations

Requirements:

• Have obtained at least a GCE 'O' or 'N' Level.

• Preferable with BCP, PGI and HI certificates

• Preferable with at least 1 year of call centre experience in any industry

Send your resume to:
Email: [email protected]
WhatsApp: 9833 5766

ONG HUI XIN R23114158
Just Recruit Singapore Pte Ltd EA12C6295

Location: Kent Ridge
Salary: $2.1k to $3.5k
Duration: 1-2 years

The job holder will support the operations of Call Centre in the following areas but not limited to:Engagement of residents and community partners to address enquiries about population health services and initiatives and link up with the appropriate team / service where appropriate;
Proactively liaising with teams and community partners to facilitate coordination of community based services for residents
Support the navigation and provision of community based resources / services to support residents and caregivers to take charge of own health
Assisting residents with community appointment related requests
Conduct outbound nudges to encourage enrolment and participation in screening and vaccination
Proactive team player to contribute to service improvement initiatives and projects and be part of implementation
Scan for new ways, tools and technology to improve resident and partners’ experience and efficiency of processes

Requirements

Min Diploma in any field
Able to commit for one year and start immediately
Open to work extended hours eg weekends
Prior customer service skills would be advantaegous

If interested, please email me at [email protected]
➖
Alex Goh Hock Leong
(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Overview :

5 work's day ( 4 Weekdays + 1 Weekend)

Attractive Basic + Shift Allowance

Job Description:

• Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers’ needs and provide appropriate solutions and attention
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers’ feedback and identify problem trends for improvement actions

Job Requirement:

• Strong communication skills & Customer Service personality.
• Experience in call center and/or customer service or banking background have an advantage

Interested candidates may send resumes to [email protected] or apply through the application system. Regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E
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