Job Description

• Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers’ feedback
• Make accurate data entry to the CRM System and maintain records.
• Participate in trainings, tests and audits when required.

Bonus Package

• Yearly performance bonus: Up to 1 month of salary
• Gross $2500 - $3000

Working hours (Shift and rostered

• Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 11:30AM to 9.00PM
• Night Shift: 8.30PM to 8.00AM.
• Shift shall be rostered. - With 1 hour of meal time
• 5 day work week, inclusive of 1 weekend work day

General Requirements:

• Able to work independently as well as in a team
• Proficient in MS Excel / office
• Pleasant personality and customer service oriented

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
• B2B Accurate Data Entry

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Rate: $13/h

Working hours: depending on the project

Commitment: min. 3 months

Requirement:

- Can commit for 3 months

- Can start ASAP

- don't mind call center environment

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries promptly.
• Provide information about products and services.
• Assist customers with troubleshooting and problem resolution.
• Maintain accurate records of customer interactions and transactions.
• Follow up on customer issues to ensure satisfaction.
• Collaborate with team members and other departments to enhance service delivery.

Qualifications:

• N/O-level/ Nitec/ Diploma Holders
• No experience needed, training provided

TELE me at @renovatingmyhouse or WA me at https://wa.me/+6586882353 NOW!

Interested candidates, please submit your resume to [email protected]

Celine Liew

Outsourcing Team

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Responsibilities:

Lead the patch management process, including the timely deployment of patches and its relevant updates to ensure the security, stability, and performance of Business services. Responsible for the coordination of all Systems Engineering patching activities for customer server operating systems in accordance with agreed upon schedules with the customer(s). Prepare the patch deployment calendar and publish to all stakeholders. Supervise the day-to-day operations of IT Patch Management team providing some guidance in the related area, encouraging teamwork. Supervise the activities and work of subordinates to ensure that all work within a specific area is carried out in an efficient manner and in compliance. Oversee the execution of patches & updates deployments, closely monitoring progress, and addressing any issues or roadblocks that may arise. Ensure that deployments are conducted according to the defined plans, with minimal disruptions to end-users or services performance and availability Collaborate with various stakeholders, including IT teams, Information security teams, vendors, and business units, to gather requirements, communicate patches schedules, and address concerns. Effective communication and coordination are critical to ensure smooth patches operations and minimize the risk of system vulnerabilities Collaborate with incident management teams to address security incidents related to vulnerabilities or unpatched systems. Develop incident response plans and participate in incident investigations and remediation efforts Run monthly/quarterly compliance reports and identify required patches. Participate in monthly patch review and schedule meetings to review patch calendar. Prioritize and schedule mutually agreed system patching and maintenance. Preventive/Proactive Support Able to support on weekend as and when required.Required Technical and Professional Expertise (Mid to Expert Level) A Bachelor s degree or equivalent in Information Systems or related field Having 8+ years of related experience. Knowledge of Infrastructure Patching tools like SSCM, Bladelogic, Bigfix., etc. Knowledge of using Jira. Good understanding of large Data Center Facilities operation Experience in Managing 10+ member team. Strong understanding of server operating systems and patching process. Managed Services or consulting experience is a plus. Excellent understanding of the organization s goals and objectives. Ability to conduct research into systems issues and products as required. Highly self-motivated and directed.

Able to prioritize and execute tasks in a high-pressure environment. Strong customer service orientation. Ability to lead team, collaborative environment.

(1.) To provide support for on call escalations and doing root cause analysis of given issue

(2.) To independently resolve tickets within agreed SLA of ticket volume and time

(3.) To adhere to quality standards, regulatory requirements and company policies

(4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts

(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

• Reports to Contact Centre Team Lead
• Handle customer service hotline and provide first level of supports from OMNI Channels
• Resolve customer queries efficiently and escalate problems/issues promptly.
• Follow Standard operating procedures closely.
• Work as a team and ensure that the contact centre service level is met

Requirements:

Diploma / NITEC / GCE ‘O' Level or equivalent

Minimum C5 for English O level

Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry

Special Knowledge or Skills:

Pleasant disposition with good communication skills

Fluency in a second language

Computer literate and good typing skills

Working Hours:

a) 9.00am to 6.00pm (Monday to Friday) and

b) 8.20am to 5.20pm (Monday to Friday), 8.20am to 1pm (Alternate Saturday).

How To Apply:

Please submit your LATEST resumes to [email protected] with the following details in MS Word format:

- Position applying for
- Current/Last remuneration
- Expected remuneration
- Notice period

We regret that only shortlisted candidates will be notified.

Lee Keck Ying | EA License No : 06C4642 | EA Reg No : R1877544

Job Description

• Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers’ feedback
• Make accurate data entry to the CRM System and maintain records
• Participate in trainings, tests and audits when required

Pay Package

Salary: $11 - $14 / hour

Working hours : Shift and rostered, Night Shift when required.

General Requirements:

• Able to work independently as well as in a team
• Proficient in MS Excel / office
• Customer service oriented
• Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 9:00AM to 6.30PM PM – 12:30PM to 10PM, 10PM to 7.30AM.

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
• B2B Accurate Data Entry

"This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions.

e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA."

Product area

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Job description

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Qualifications

Job responsibilities

• Construct and execute an effective territory development plan for your territory, meeting or exceeding quarterly goals.
• Build and maintain relationships to influence long-term strategic direction, and act as a trusted advisor to both the local Specialist and Google Cloud Platform (GCP) Sales leadership. Host Security product enablement sessions for GCP and Specialist team members through team or quarterly meetings, or large-scale events.
• Partner with Marketing, Customer Success, or Channels teams in your territory to educate clients, manage service providers and local technical communities on SCC Premium and other associated security offerings.
• Represent SCC in regional forecasts and team meetings. Serve as stakeholder to Cloud leads, reporting accurate and timely forecasting and business performance in tools.
• Assist Field Sales teams with complex agreements and help resolve blocked transactions in our sales systems.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in an enterprise cybersecurity or IT field.

Preferred qualifications

• Experience securing/growing a customer base and carrying/exceeding strategic business goals.
• Knowledge of product and solution market trends in the cybersecurity industry such as ransomware, attack frameworks, zero trust, etc.
• Ability to build strong and continuous relationships, selling to C-level executives across security and IT business units; ensure customer success and adoption, leading to customer expansion.
• Ability to prioritize, plan, organize, and communicate sales activity, complex concepts, technical benefits in business terms at the executive level.
• Strong problem-solving, communication, presentation and active listening skills and a proven ability to create leverage by enabling others.

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Front Desk Floater – Customer Service Associate

• Flexible to be deployed to various locations around Singapore: Careers Connect (Woodlands/Paya Lebar), etc.

• Proactive manage all front desk duties over the counter, phone and email

• Identify, profile and tier customers to the types of services that are relevant to their needs

• Ensure smooth customer transactions at all times and provide quality customer services

• Perform administrative duties, manage appointments and register customers

• Prepare room logistics and necessary materials

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Responsibilities: • Answer high-volume inbound calls and respond to inquiries related to imaging services. • Manage all dial in booking and WhatsApp/online scheduling. • Schedule appointments and manage patient records accurately. • Educate patients on MRI examinations and address their concerns with empathy • Collaborate with medical staff to resolve issues efficiently. • Maintain confidentiality in compliance with PDPA regulations. • Administration: Compile statistics, support marketing activities and other duties as assigned.

Job Requirements: • Minimum GCE O Levels • Previous experience in a customer support role • Strong phone and verbal communication skills along with active listening • Customer focus and adaptability to different personality types • Ability to multi-task, set priorities and manage time effectively

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Position: Executive Assistant
Location:Various Locations
Headquarters: Yishun
Working days and hours: 5 Days 9am - 6pm (Flexible)
Salary: $2,800- $3,200

Job Overview:
We are seeking a highly competent and passionate Executive Assistant to support our school operations and provide support to our centre leaders and key appointment holders.

Key Responsibilities:

• Provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.
• Manage the calendars of centre leaders, scheduling appointments, and coordinating meetings.
• Assist in the preparation and coordination of events and parent-teacher meetings.
• Act as a liaison between the executive team and other staff members, ensuring clear and efficient communication.
• Support the human resources department by processing employee onboarding paperwork, maintaining personnel files, and tracking employee vacation days.
• Coordinate with vendors, clients, and other members of the company to ensure that projects are completed on time and within budget.
• Manage the logistics of the school's bus fleet, ensuring proper scheduling, maintenance, and safety protocols are followed.
• Handle sensitive information in a confidential and professional manner.
• Support the implementation and upkeep of administrative systems and procedures.
• Assist in managing finances and budgeting, including preparing invoices, tracking expenses,doing basic bookkeeping, and creating financial reports.
  
  Requirement:
• Minimum of 3 years’ experience as an executive assistant or in a related role.
• At least a Diploma Level qualification in any field
• Knowledge of early childhood education industry is a plus.

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

Responsibilities:

• Oversee mission-critical data center operations, ensuring reliability and seamless service delivery within a healthcare-focused environment.
• Manage infrastructure performance, monitor network and server operations, and address data center incidents promptly to meet strict healthcare SLAs.
• Coordinate closely with healthcare clients, acting as the primary point of contact for infrastructure support and escalation management.
• Lead a team of network, server, and on-site engineers, focusing on optimizing operational efficiency and maintaining service continuity.
• Develop, maintain, and enforce Standard Operating Procedures (SOPs), ensuring compliance with healthcare-specific data security and safety protocols.
• Oversee vendor management and collaborate with IT and infrastructure teams to resolve any technical or service-related issues.
• Conduct regular incident reporting, trend analysis, and preventive measures to preemptively mitigate risks and support high service standards.
• Manage backup and recovery operations, leveraging tools such as Veritas NetBackup and Symantec to ensure data integrity and continuity.

Requirements:

• Bachelor’s degree in Computer Science, IT, Engineering, or a related field.
• At least 8 years of experience in data center or critical infrastructure management, with specific experience in a healthcare setting.
• ITIL Foundation Certification is mandatory.
• In-depth knowledge of healthcare industry requirements and data security standards.
• Proficiency in monitoring tools (e.g., SolarWinds, Tivoli) and backup solutions (e.g., Veritas NetBackup).
• Proven leadership skills with experience in managing SLAs, resolving escalations, and maintaining client relationships in high-stakes environments.
• Excellent problem-solving abilities, with a proactive approach to ensuring operational stability and reliability.

Must-Have Skills

· Experience in delivering managed services support and SLA management for Datacenter, AWS, Azure, End User Computing and Service Desk, especially in the airline domain

· Transition and Transformation experience in IT Infrastructure Services area

· Knowledge on Datacenter Upgrade of Legacy systems and migration of workloads from DC to Cloud

· Provide solution to customer business requirement, which includes, Plan, solution, commercials and FTE estimates.

Good-to-Have Skills

· Travel, Transport and Hospitality Domain experience

· AWS / Azure Solution Architect certification or equivalent

· Project Management certification or equivalent

Roles and Responsibilities

· Responsible for providing technical directions, control and recommendation to the IT Infrastructure Services team

· Utilization of Server, Storage, backup, cloud team, End User support team personnel to ensure all the agreed deliverable to customer are met within the timelines

· Responsible for Planning and executing Transition of services from Incumbent vendor

· Responsible for achieving the Project Service Level and milestones agreed with the customer

· Provide Datacenter and cloud migration expertise and coordination in support of the overall projects

· Managing the Revenue and Cost, Year on Year productivity gain, Margin, Time & Budget in line to contract, Business score card Alignment

· People Management (Leadership, Vendor, business owners, Stakeholder, Team management), Retention and Mentoring

· Leverage Contextual knowledge and provide Service Improvements, Value Benefits and cost optimization to customer

· Provide insights and Point of View to customer on the Best Practices and Industrial trends in the Datacenter services and Cloud Support which will enable customer

· Support and manage Infrastructure Solutions, Scoping, Transitions, Contracts, Commercial management, Request for Proposals, Sales teams negotiations, Customer negotiations, Amendments on Scope of Work for customer

Benefits

1. Competitive Earnings: Up to $3,000+ with basic salary, shift allowance, and monthly commission.
2. Location: Aljunied. Near MRT.
3. Professional Development: Receive comprehensive on-the-job training to enhance your skills.
4. Supportive Team Environment: Join a collaborative and organized team committed to reaching collection targets.
5. Structured Work Hours: Alternate Saturdays off.

Job Description

We are looking for a motivated and friendly Call Centre Agent to join our team. In this role, you’ll handle inbound and outbound calls to manage collections, communicate payment details, and follow up on overdue accounts. Your role will support clients in the banking, telecom, and commercial sectors, helping customers manage payments efficiently while building positive rapport.

Roles & Responsibilities

• Make inbound and outbound collection calls to customers.
• Clearly explain payment breakdowns and follow up on overdue accounts.
• Negotiate repayment arrangements and payment schedules with customers.
• Provide customer support to improve collections efficiency and reduce delinquency.
• Perform additional duties as needed to support team and client objectives.

Requirements

• Minimum 2 years of experience in telemarketing, customer service, or debt collection (call center preferred).
• Entry-level candidates with the right skills are welcome to apply.
• Strong communication skills with proficiency in both English and Mandarin.
• Meticulous, independent, and organized team player with a sense of urgency.
• Positive, friendly attitude with excellent customer service skills.

Additional Information

• Location: Aljunied
• Compensation: Up to $2,050 basic + $50 shift allowance + monthly commission (earning potential over $3,000).
• Working Days/Hours:5.5-day week with alternate Saturdays off
  Monday - Thursday: 9am-7pm or 10am-8pm (rostered)
  Friday: 9am-6pm
  $50 shift allowance provided for two weeks of 10am-8pm shifts

Benefits

1. Competitive Earnings: Up to $3,000+ with basic salary, shift allowance, and monthly commission.
2. Location: Aljunied. Near MRT.
3. Professional Development: Receive comprehensive on-the-job training to enhance your skills.
4. Supportive Team Environment: Join a collaborative and organized team committed to reaching collection targets.
5. Structured Work Hours: Alternate Saturdays off.

Job Description

We are looking for a motivated and friendly Call Centre Agent to join our team. In this role, you’ll handle inbound and outbound calls to manage collections, communicate payment details, and follow up on overdue accounts. Your role will support clients in the banking, telecom, and commercial sectors, helping customers manage payments efficiently while building positive rapport.

Roles & Responsibilities

• Make inbound and outbound collection calls to customers.
• Clearly explain payment breakdowns and follow up on overdue accounts.
• Negotiate repayment arrangements and payment schedules with customers.
• Provide customer support to improve collections efficiency and reduce delinquency.
• Perform additional duties as needed to support team and client objectives.

Requirements

• Minimum 2 years of experience in telemarketing, customer service, or debt collection (call center preferred).
• Entry-level candidates with the right skills are welcome to apply.
• Strong communication skills with proficiency in both English and Mandarin.
• Meticulous, independent, and organized team player with a sense of urgency.
• Positive, friendly attitude with excellent customer service skills.

Additional Information

• Location: Aljunied
• Compensation: Up to $2,050 basic + $50 shift allowance + monthly commission (earning potential over $3,000).
• Working Days/Hours:5.5-day week with alternate Saturdays off
  Monday - Thursday: 9am-7pm or 10am-8pm (rostered)
  Friday: 9am-6pm
  $50 shift allowance provided for two weeks of 10am-8pm shifts

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

As part of the Reinsurance Analytics Product Innovation and Development (RAPID) team, you will be an integral part of ensuring that our Analytics’ focused products are developed efficiently and to high quality standards. Your responsibilities will include, but are not limited to:

• Software Development Leadership and System Integration: Lead the design and development of robust, high-performance solutions that manage large datasets in a complex multi-threaded environment.
• Stakeholder Engagement and Requirement Gathering: Meet with decision-makers, system owners, and end-users to define business, statistical, and operational requirements, establish system goals, and identify and address system issues.
• Agile Project Management: Champion Agile SDLC processes including feature refinement, estimation, and risk evaluation. Collaborate closely with globally distributed teams to ensure appropriate prioritization and timely delivery of co-developed features.
• Research New Technologies and Process Improvement: Conduct research on emerging technologies, standards, and processes to stay ahead of industry trends, supporting the procurement and development efforts of the organization.

How this opportunity is different

As part of an industry-leading team, you will help empower results for our clients by producing high quality software in collaboration with product managers, product owners, and other development team members.

Skills and experience that will lead to success

• Bachelor’s degree in computer science, engineering, or a related field, with 5 years of experience in software engineering.
• Expert proficiency in C# and SQL.
• Practical experience of the Agile SDLC, preferably as a Scrum Master or Agile Coach.
• Ability to quickly understand complex code and create new solutions that balance complement existing architecture and design principles with the need to innovate.
• Strong attention to detail and work ethic with a self-starter’s mentality.
• Excellent interpersonal skills and ability to collaborate well with others both externally and internally.
• Experience in object-oriented design and programming
• Practical knowledge of writing thread-safe SQL scripts, stored procedures, and functions in a multithreaded application as well as multithreading design and debugging.
• Experience designing SQL tables.

Skills and experience that will be advantageous

• Visual Studio,Git, Zendesk
• Microsoft SQL Server including performance tuning & profiling.
• Dependency injection (e.g. Autofac)
• Unit and integration testing
• Azure DevOps (backlogs, CI/CD pipelines, pull requests, nuget publishing)
• Reinsurance concepts including structures, terms, pricing, etc.
• Statistics (distributions, percentiles)
• Catastrophe models (RMS, Verisk, or Impact Forecasting)
• Migrating systems to Azure or development in an Azure environment

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected]

· Establish good rapport and to give professional advise to potential and existing clients.

· Explaining in details for all treatment procedures to clients.

· Provide suitable recommendation on treatment, packages and products to clients.

· Always provide excellent and friendly treatments.

· Advise clients on pre and post treatment care.

· Prepare of treatment rooms accordingly, maintain cleanliness and neatness of work stations as for daily routine job role.

· Able to work on public holiday and weekend.

Job Description:

· Oversee the daily operations of the outlet for efficient operations.

· Plan and assign daily workloads to team members.

· Plan team members’ work schedules and compile timesheet

· Report on management regarding sales results and productivity

· Handle preparation and ensure desired quality and standards service are achieved

· Develop marketing strategies to improve sales and profitability

· Provide excellent service experience to all customers

· Handle all customer queries and feedback in a professional and timely manner

· Ensure that policies and standard operating procedures are strictly adhered to

· Guide and monitor work performance of all staff

· Monitor and ensure the quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet the company’s standards

· Analyze and resolve problems in a timely and accurate manner

· Oversee purchasing to stay within budget

· Able to perform additional duties as requested by the Management as and when required

Responsibilities

• Assist manager with activities and programs
• Provide pre and post sales support related to product, promotions ad services
• Resolve customer's complain through service recovery
• Instill customer loyalty and retention through follow up calls
• Other ad-hoc duties assigned by the manager

Requirements

• Candidate must possess at least a Diploma in any field.
• At least 1 year(s) of working experience in the related field is required for this position.

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. Alternatively, you may email us an updated copy of your resume.

EA License No: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

We regret that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Work Days / Hours: Mon - Fri, 9am to 6pm

1-month completion bonus

Work Location: Eunos

Job Description:

• Attend to phone/email enquiries from our customers, effectively maintaining our Contact Centre’s high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.
• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements:

• GCE A levels / Diploma holder
• Good interpersonal and communication skills.

Please contact Terence directly at +65 9645 4048 for faster responses.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Benefits:

• Basic Salary up to $2,000 with yearly increment based on performance.
• 5.5 days (Alternate Saturday), Monday to Thursday (9am to 7pm or 10am to 8pm) depending on roster | Friday (9am to 6pm)
• Entitled for $50 shift allowance upon completion of working timing on 10am to 8pm for two weeks
• Paid sick leave
• Training & professional development
• Our company emphasises on good career progression.

Job Description:

This is a full time role for a Call Centre Agent located in Sims Ln. Our clients are in the Freight Forwarding Industry. You will be responsible for managing inbound and outbound collection calls within a call center environment, where you’ll clearly communicate and explain payment breakdowns to customers. Key responsibilities include following up on overdue accounts to meet collection targets on behalf of clients from banks, telecom service providers, and commercial clients. Additionally, the role requires negotiating repayment amounts and payment schedules with customers, enhancing overall collection efficiency, and reducing delinquency rates. Other duties may be assigned as needed to support the team and achieve collection goals.

Qualifications:

• Candidate should possess a Diploma / ‘A’ / 'O’/ Nitec
• Possess at least 2 years of working experience in telemarketing (inbound and outbound calls), customer service or debt collection (in a call center environment)

Responsibilities:

• Answer incoming calls and respond to customer inquiries.
• Provide information about services.
• Resolve customer issues and escalate when necessary.
• Maintain accurate records of calls and interactions.

Requirement:

• Nil

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Islandwide company transport provided !

Responsibilities:

• Follow standard procedures daily.
• Handle and document inbound customer orders, queries, and complaints.
• Follow up on issues/orders/complaints with outbound calls.
• Resolve issues per procedures and escalate if needed.
• Report improvement suggestions to the supervisor.
• Prepare and submit reports on cases.
• Keep process and product information current.
• Coordinate with the operations team.
• Maintain good client/customer relationships.

Requirement:

• Have prior Experience in Call Centre / Order Fulmilment / Order Processing

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Contract duration: 12 months

Work location: Eunos

Working hours: Mon - Fri (9am - 6pm)

Salary: Up to $3500 + Completion Bonus!

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements

• Preferably ’A’ Levels or Diploma holder
• Possess 1 - 2 years in a call centre environment, preferably in the financial industry
• Good interpersonal and communication skills.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/2493

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Job Description

• Handle high volumes of inbound and outbound calls
• Identify customer needs and provide solutions
• Offer information on products, services, and policies
• Update customer records and interactions in the CRM system
• Resolve complaints and escalate complex issues as needed
• Follow up with customers to ensure satisfaction
• Maintain professionalism and empathy in all interactions
• Meet performance metrics and participate in training sessions

Requirement:

• No education requirement
• Prior Customer Service / Call Centre exp

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Call Centre Agent

Working days: 5days (Mon-Fri)

Working hours: Rotate shift (9am-7pm/ 10am-8pm)

Working Locations: One Sim Lane (Aljunied) / Changi

Salary: $3000 - $3500

Responsibilities:

• Handle inbound & outbound collection calls in a call centre environment.

• Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the financial institutions, telcom support service providers, healthcare & commercial portfolios.

• To adopt collection best practices & apply relevant collections strategies to enhance effectiveness.

• Arrange & negotiate payment with customers.

• Perform administrative duties, enquiries & account monitoring.

• Update & maintain the credit collection system.

• Any other ad-hoc duties assigned.


Tee Xin Li Reg No: R24121619
The Supreme Hr Advisory Pte Ltd EA No: 14C7279