Location: Novena/Clarke Quay

• Lead a team of Customer Experience Officers to achieve KPI
• Respond to survey enquiries via inbound calls and emails
• Conduct survey interviews via outbound calls
• Reach out to the respondents to assist them to complete the survey
• Ensure that the given KPI are being met based on the project timeline
• Assess work performance of officers and identify areas that need improvement
• Organize workflow and ensure that officers understand their duties and delegated tasks
• Set goals for KPI and deadlines in accordance to the project timeline to ensure project’s success
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations including any complaints
• Provide assistance, guidance, and coaching support to officers to meet KPI
• Monitor and provide project status report to manager
• Ensure officers understand the survey objectives
• Ensure officers compile, record, input survey returns and data accurately into the system
• Ensure officers conduct verification to ensure completeness and accuracy of data collected

Requirements:

• Only Singaporean might apply
• Travel in Singapore to do surveys
• Mandarin speaking is required to liaise with Chinese MNC companies to do surveys
• Proficient in Excel to do reports
• At least 2 years of working experience as Team Lead in Call Center environment.

Please contact Terence at +65 9645 4048 your resume directly for fast response.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

As a Call Centre Agent, you’ll deliver exceptional service to guests through excellent telephone service and answering their enquiries that exceeds their expectations.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary
• Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the related Call Centre Manager / Duty Manager
• Follow-up with guests to ensure satisfaction with problem resolution (service recovery)
• Make sure all guest requests and queries are responded to promptly and effectively
• Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner
• Coordinate with relevant departments to ensure request is followed-up and ensures follow-up procedures are maintained
• Ensure timely wake-up call services for hotel guests
• Be available to assist on duty in the hotels during any busy days or special events
• Carry out any other reasonable duties and responsibilities as requested by the Call Centre Manager

What we need from you

• Be proactive towards guests and their request
• Minimum ‘O’ Levels or equivalent
• Minimum 1 year of related work experience
• Patient and responsible to solve all problems
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance
• Be knowledgeable about Singapore and places for business travellers/ tourists

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Job Description

• Manage and track all activities from a hotline and ticketing system
• Handle faults and incidents reported by clients, vendors, and stakeholders; and ensure all issues are resolved
• Monitor data center infrastructure and support systems, reporting and escalating issues as required.
• Perform data centre operations support (e.g. on-site support, power cycling, inspections, troubleshooting, installations, etc.)
• Carry out inter/intra cabling works, onboarding, server installations, network equipment set up, parts upgrading, etc.
• Ensure that all works carried out adheres to SOPs that have been set out
• Asset and inventory management
• Provide reports and updates to stakeholders
• Any other ad hoc duties as required

Requirement

• At least a diploma from an engineering field
• 1 -2 years of experience in the data center industry
• Able to work in shifts (including graveyard shifts) and be on 24/7 standby
• Familiar with Network, System and Building Monitoring Systems alert
• Experience with operations support (e.g. hot swop, inter-rack cabling, power cycling, tape management, etc.) would be an added advantage
• Good oral and written communication skills

We value all applicants and thank you for your interest. However, please be advised that only shortlisted candidates will be contacted.

Job Description

• Lead a team of technicians in managing data center operations
• Manage and track all activities from a hotline and ticketing system
• Handle faults and incidents reported by clients, vendors, and stakeholders; and ensure all issues are resolved
• Monitor data center infrastructure and support systems, reporting and escalating issues as required.
• Perform data centre operations support (e.g. on-site support, power cycling, inspections, troubleshooting, installations, etc.)
• Carry out inter/intra cabling works, onboarding, server installations, network equipment set up, parts upgrading, etc.
• Ensure that all works carried out adheres to SOPs that have been set out
• Asset and inventory management
• Provide reports and updates to stakeholders
• Any other ad hoc duties as required

Requirement

• At least a diploma from an engineering/IT field
• At least 3 years of experience in the data center industry
• At least 2 years of leadership experience in managing a support team
• Able to work in shifts (including graveyard shifts) and be on 24/7 standby
• Familiar with Network, System and Building Monitoring Systems alert
• Experience with operations support (e.g. hot swop, inter-rack cabling, power cycling, tape management, etc.) would be an added advantage
• Good oral and written communication skills

We value all applicants and thank you for your interest. However, please be advised that only shortlisted candidates will be contacted.

Permanent, 5.5days, Paya Lebar

Product:

Heating, ventilation, air conditioning (Hvac)solution for data center

Our client

MNC in air conditioning and humidification system solution serving high tech industry

Years in business: > 50 yrs worldwide

Area of business: Global

Job scope

- Carry out Hands on service, maintenance, commissioning, troubleshooting, repair of data center Aircon/Hvac/ CRAC (computer room aircon)

-Documentation of pre work risk assessement n post work service reports in a timely manner.

- person in the service office.

- Supervise subcontractors

- Mentor junior technician.

- Adhere to safety sop

Requirements:

- Min Nitec Building Services, Electrical or Mechanical Engineering

- Min 2 years’ experience in the M&E industry

-Proficient with documentation for example permit to work, risk assessement.

Added advantage:

Data center aircon servicing

The Opportunity:

• Location: West
• Benefits: Basic + OT + AWS + VB + Shift Allowance
• One of the Largest Healthcare Organization in Singapore

The Client

Adecco is partnering with Singapore's leading Healthcare Institute to look for multiple Inbound - Customer Service Executives across Singapore.

The Job

• Handling inbound phone call to troubleshoot and solve customer queries
• Navigate through the system to support patient queries
• Managing complaints
• Knowledge of CRM Softwares

The Talent

• No Exp Required
• Minimum Requirement - Nitec
• Call Centre Experience in Healthcare is a plus

Next Steps

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and the expected package.
• Apply through this application or send your resume to [email protected] for a confidential chat.
• Only shortlisted candidates will be contacted.

Chai Zhenyi
Direct Line: 93447808
EA License No: 91C2918
Personnel Registration Number: R22110690

Hiring Radiographers, No On-Call Duty

Salary: Commensurate with experience (Entitled to AWS + VB)
Working Hours: 5.5 days
Location: West (Walkable distance from MRT)

Job Scope:

• Perform diagnostic imaging services
• Educate patients on examination procedures and estimated duration
• Observe radiation safety rules and exercise precautions
• Ensure quality of film, labelling, and examination codes
• Prioritize patient safety, physical, and emotional well-being
• Perform QA procedures to maintain equipment performance
• Handle ad-hoc duties as assigned

Job Requirements:

• AHPC certified
• Minimum Diploma in Radiography or Bachelor’s in Applied Science (Radiography)
• At least 2 year of experience as a Radiographer
• Experience in full-body MRI scans/ CT/ Mammography/ BMD/ X-ray

Interested candidates, please WhatsApp 8306 8605.

Only shortlisted candidates will be notified.

MTC Consulting Pte Ltd | EA Registration No.: R23116335 | Poh Sook Hooi

• 5.5 days per week
• Basic $3,800 - $4,200 (depends on experience)
• AWS + Variable Bonus
• Location - West, walkable distance from MRT
• No on-call duty

Job Responsibilities:

• Provide high-quality nursing care to the patients.
• Assist in the education of patients and ensure accurate nursing records
• Update patient's conditions to next of kin.

Job Requirements:

• Registered with Singapore Nursing Board
• Diploma in Nursing

For consideration, kindly submit your CV by clicking “APPLY NOW” or text +65 8306 8605 for confidential discussion.

*Only shortlisted candidates would be notified*

MTC Consulting Pte Ltd | EA Registration No.: R23116335 | Poh Sook Hooi

Job Responsibilities:

• Lead a team of Customer Experience Officers to achieve KPI
• Respond to survey enquiries via inbound calls and emails
• Conduct survey interviews via outbound calls
• Reach out to the respondents to assist them to complete the survey
• Organize workflow and ensure that officers understand their duties and delegated tasks
• Set goals for KPI and deadlines in accordance to the project timeline to ensure project’s success
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations including any complaints
• Provide assistance, guidance, and coaching support to officers to meet KPI
• Assess work performance of officers and identify areas that need improvement
• Monitor and provide project status report to manager
• Ensure officers understand the survey objectives
• Ensure officers compile, record, input survey returns and data accurately into the system
• Ensure officers conduct verification to ensure completeness and accuracy of data collected
• Ensure that the given KPI are being met based on the project timeline

Job Requirements:

• Minimum Diploma or higher
• Minimum 2 years of relevant experience with proven record in supervisory role

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Job Description

• Industry/ Organization Type: Management Services Provider

• Position Title: Business Development Director

• Working Location: Central

• Working Hours: 5 days, Monday – Friday (9 am – 6 pm)

• Salary Package: Basic +Commission

• Duration: Permanent

Key Responsibilities

• Drive annual revenue growth by securing multiple significant agreements with company brands.

• Develop and implement aggressive growth strategies to meet ambitious revenue goals.

• Spearhead business development efforts, identifying new opportunities with both existing and prospective clients.

• Engage with and manage client relationships at various levels.

• Negotiate terms for new engagements and renewals.

• Collaborate with the Client Services & Rewards team to achieve project objectives.

• Cultivate and expand relationships with current clients.

• Assist the Managing Director, in forming strategic alliances and partnerships.

• Extensive knowledge of the local and international market and diverse industries.

• Skilled in managing school or any other educational feild.

• Minimum of five years of direct B2B sales experience

• Proven track record in consultative and value-added selling, particularly in HR/Tech consulting.

• Experience handling high-value sales (over $35k per sale).

• Willingness to travel frequently for regional deal-making.

Qualification:

Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree

Years of Experience:

5 years

Job Type:

Full-Time

Job Specializations:

Education/Training, Education

Please send your CV to:

[email protected]

Job Description

• Industry/ Organization Type: IT / Software
• Position Title: Data Center Engineer
• Working Location: Boon Lay
• Working Hours: 5 days, Mon – Fri (Morning Shift 6 AM – 2 PM / Afternoon Shift 2 PM – 10 PM)
• Salary Package: Basic Salary up to $5,000 + AWS + Bonus
• Duration: Permanent Role

Key Responsibilities

• Perform periodic walk-through, validation of equipment status, amber lights check, etc.
• Review work order requests in the queue and respond to semi-routine work orders by adhering to commitment times.
• Escalate and expedite orders to appropriate teams upon standard operating procedures.
• Rack and stack semi-routine customer equipment tickets.
• Support datacenter standard operating cross-connect work order requests.
• Support standard operating testing and standard operating installations of customer assets.
• Support standard operating procedures of layer 1 cross-connect certification testing.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Diploma / Degree in IT/Computer Science, or related field.
• Minimum 1 year of IT experience or equivalent.
• Prior working experience in a Data Center, Network or Server environment would be an added advantage.
• Must be comfortable with shift rotation.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66104 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

About the Position

SRS is currently seeking an enthusiastic, highly motivated, and capable Security Control Center Supervisor to join one of its most prestigious contracts in Singapore. The selected candidate will be exposed to a high-performance environment that is fast-paced, and dynamic; supporting the round-the-clock operations at the dedicated APAC Security Control Center.

Roles and Responsibilities:

• Report directly to the ASCC Manager and work in a team of other Supervisors, Specialists, a Security Systems Supervisor and an Intel Analyst.
• Oversee workflow, monitor and account for performance of ASCC Specialist.
• Exercise level of leadership, management and supervision.
• Ensure all functions of the APAC Security Control Center are carried out in an efficient and effective manner whilst providing maximum security support.
• Manage and coordinate security communications operations ensuring that security procedures are implemented and followed as per the ASCC Procedures (SOPs);
• Ability to perform well and maintain a high degree of professionalism and service on a routine basis, during emergency situations or under extreme pressure;
• Coordinate the daily development and dissemination of intelligence and operationally based reports to support our Global Security and regional business partners.
• Support 24/7 scheduling and coverage for the ASCC;
• Coordinate and support emergency and crisis management assets providing a timely and coherent response to incidents as they arise;
• Liaise with Regional Security Managers, Regional Intel, Regional Ops, Risk and Crisis Management and all other required company personnel to ensure that all relevant security information is disseminated in a timely manner.
• Develop a comprehensive working knowledge of all ASCC programs and procedures;
• Partner with and communicate with global security partners to conduct tactical security assessments as required, and where necessary provide feedback on proposed mitigation strategies for country and regional specific threats;
• Execute the design and implementation of project related security strategies, security policies/ standards and establish a concrete course of action for their implementation and review;
• Provide support by monitoring open sources for breaking news and current events that affect the company, its employees, and guests across Asia Pacific.
• Liaise with regional security partners to ensure that training procedures and policies are implemented within acceptable standards;
• Maintain close links with key stakeholders to ensure that all projects are implemented with the highest degree of professionalism safety and security;
• Offer management and tactical guidance.
• Support development of policy, procedures and protocols for future ASCC operational and technological integrations.
• Serves as the first responder for information by assisting employees domestically or internationally with security- or travel-related emergencies;
• Have a full understanding of the functions, roles and systems used at all sites, such as Security, Incident management & escalation, CCTV, etc.
• Provides excellent support to regional guests and employees.
• Perform other duties as assigned by ASCC Management staff or other approved Global Security management.
• Assist in the effective implementation of the regional employee travel safety and security program.
• Ensures proper distribution of notification via our Emergency Mass Notification System (i.e. Everbridge).
• Work as part of a rotating 8-hour shift schedule and ensure continuous functioning of the 24/7 center.

Basic Qualifications

• Minimum 3 years’ experience working with or in a Communications or Operations Center related operation
• Bachelor’s degree in International Relations, Strategic/Security Studies, Political Science, Business or a related discipline, or any closely related field of study
• Strong interpersonal skills
• Supervisory experience in a related field desired
• The ability to receive and relay direction, and have ability to multi-task and coordinate several incidents at once
• Experience in report writing which may include incident/event analysis, regional risk and business impact analysis
• Ability to communicate effectively with all levels of personnel including key company executives
• Strong service/interpersonal skills especially during times of crisis
• Strong interest and familiarity with international current events
• Familiarity with tools such as Everbridge (VCC), Intel tools, access control and surveillance tools, etc. is strongly preferred
• Ability to make critical decisions, prioritize issues and initiate appropriate response with minimal supervision
• Sense of urgency in a 24/7 work environment for quick response to critical developing issues

Candidates with the following competencies and personal attributes are preferred:

• Master’s degree is preferred or equivalent work experience is considered
• Familiarity with tools such as Everbridge (VCC), Intel tools, access control and surveillance tools, etc. is strongly preferred
• Added advantage to have a foreign language capability

If you're interested in the above "APAC Security Control Center Supervisor" role, you may reach out to [email protected] or click on the 'Apply' function now!

Location:

• Outram Vicinity (have company shuttle from MRT

Working hours:

• Mon to Fri (9am - 6pm), Alt Sat Half Day
• Or Mon to Fri, no wkend (2 Shift - 9am - 6pm ; 12pm - 9pm)

Responsibilities:

• Answers incoming and outgoing calls in a timely manner and in accordance with the Hospital policy.
• Maintains confidentiality of caller and Hospital information as directed.
• Directing calls to internal and external stakeholders.
• Updating of contact details and relevant information into the Call Centre Enquiry System.
• Handling and resolving complaints.
• Reporting fault on telecommunication equipment
• Performs other related duties as assigned or requested.

Requirements:

• Min. Nitec or Diploma in any field of study
• Prior call centre exp would be advantages
• Keen interest in the healthcare/medical industry
• Basic knowledge of Microsoft Office
• Able to commit long term

Interested applicants, please email your updated CV to [email protected] or WA 91792208 for more information.

Recruiter's Ref Code: #HHM

EA Personnel No: R21103938

EA Personnel Name: Reina Ng Hwee Min

Company Registration Number: Recruit Express Pte Ltd (99C4599)

Responsibilities:

• Respond to patient / general public phone call queries
• Respond according to SOP
• Liaise with Healthcare Professionals
• Redirect calls to relevant personnels / departments as needed
• Attend to emergency calls effectively and follow SOP as trained
• Any admin duties as assigned

Requirements:

• Min Nitec or Diploma in any field of study
• Keen interest in the healthcare/ medical industry
• Need to have some Call Centre experience , preferably in Healthcare sector

Working Hours:

• 3 Rotating Shift
• Buangkok

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Responsibilities:

• Respond to patient / general public phone call queries
• Respond according to SOP
• Liaise with Healthcare Professionals
• Redirect calls to relevant personnels / departments as needed
• Attend to emergency calls effectively and follow SOP as trained
• Any admin duties as assigned

Requirements:

• Min Nitec or Diploma in any field of study
• Keen interest in the healthcare/ medical industry
• Need to have some Call Centre experience , preferably in Healthcare sector

Working Hours:

• 3 Rotating Shift
• Buangkok

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Purpose:

Competent Call Centre Executive to train, manage and lead Call Centre Agents. You will be

responsible for assessing their call quality and providing feedback to attain maximum

customers’ satisfaction. Your goal is to achieve excellent performance from your team that will

bring sustainable business growth.

Job Description:

 Assist in the formulation of KPIs targets for individuals and teams

 Assist in training new call centre agents and ensure agents are well prepared for their calls

 Develop training documents that supports call centre operations

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Job Description

• Industry/ Organization Type: Telecommunication Services
• Position Title: Facilities Technician (Data Center)
• Working Location: New Tech Park & Techlink
• Working Hours: Rotating 8-hour shifts (3 on + 3 off)
• Salary Package: Basic Salary + Shift Allowance ($300) + AWS + Variable Bonus + Medical & Flexi Benefits
• Duration: Permanent

Key Responsibilities

• Maintain and service building facilities, including electrical and mechanical systems.
• Perform minor repairs and improvements to buildings and equipment.
• Conduct routine preventive maintenance on building systems and infrastructure.
• Manage and oversee contractors and vendors to ensure cost-effective, quality repairs and maintenance.
• Provide engineering support during weekends, public holidays, or extended hours when necessary.
• To standby 24 hours on duty roster (will provide additional standby allowance).

APPLY NOW!!!

• Minimum ITE Certificate/Diploma in Mechanical/ Electrical Engineering, Facilities Management or related fields.
• With hands-on skill set in mechanical (ACMV) and electrical systems, with proficiency in maintenance, troubleshooting, and repair.
• Prior work in critical environments like Data Centres, Cleanrooms, or Semiconductor plants is an added advantage.
• Effective communication skills and ability to work as part of a team.
• Competent in using Microsoft Excel and Word.
• Good understanding of facility M&E (Mechanical & Electrical) systems.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #64875 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Working hours: Mon - Fri (830am - 5pm)

Contract: Till 30 Sep 2024; Renewable till 31 Dec 2024 / 31 March 2025

• Address taxpayers’ tax queries on the various tax types such as Individual Income Tax, Property tax over the Helpline
• Promote and nudge taxpayers in the usage of our e-Services and chatbot
• Guide taxpayers on the step-by-step e-Filing procedures and provide advices on their filing and payment obligations

Requirements:

• A level/Diploma/Degree strictly
• Experience in admin/customer service
• Good communication skills
• Candidate without tax experience are welcome to join as training will be provided

Please contact Terence at +65 9645 4048 your resume directly for fast response.
By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

The Job:

• Oversee the handling of customer complaints and quality-related issues, ensuring timely resolution and customer satisfaction.
• Develop and maintain processes for tracking and monitoring customer issues, including escalation procedures as needed
• Responsible for surveys and handling of the responses
• Investigate root causes of customer concerns and collaborate with cross-functional teams to implement corrective actions
• Provide guidance and support to team members in handling complex customer inquiries and resolving issues effectively

The Requirements:

• Proven experience in Customer Service Management, preferably in the automotive industry.
• Strong communication skills, both verbal and written
• Strong understanding of automotive quality standards and processes

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

CEI: R1104482

JANE LUI JIE'EN

Job Summary:

• Industry: Healthcare
• Location: Jurong East
• Employment type: 4-month contract
• Working hours: 8.30 am - 6 pm (Mon-Thu); 8.30 am - 5.30 pm (Fri)

Job Responsibilities:

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on the caller's request
• Handle any other hotline administrative functions such as handling emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements:

• Minimum Diploma in any discipline
• Preferably 1 to 2 years experience in the healthcare industry, contact centre environment and/or service-related industry
• Able to communicate, read, and write fluently
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast fast-paced working environment
• Computer literate and good typing skills
• Able to multi-task and work in a stressful environment

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

Registration No: R22110663 / EA Licence No: 12C6253

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

We are hiring Service Center Executive

As a Service Center Executive, we rely on you to

• Provide a warm, helpful and informative service over the phone
• Contribute to creating an excellent experience to all guests
• Handle all guest requests in a professional and timely manner

We are looking for someone who:

• Takes pride in being a hotelier
• Loves interacting with guests and customers
• Communicates and writes with fluency
• Enjoys working as part of a team
• Has a can-do attitude
• Is a self-starter
• Enjoys crafting best-fit solutions for guests

If you are the right person, what are you waiting for? Click the apply button now!

Responsibilities:

• Actively engage in incident response: triage and remediation
• Follow standard operating procedures, while recommending improvements as a result of experience and observations
• Point of escalation for critical customer issues
• Contribute to improving Imperva’s global network performance and stability
• Building and maintaining knowledge as you develop expertise
• Training and mentoring of new NOC engineers
• Assist on long term projects and operational issues as needed
• Analyze operational data to produce reports and insights on network performance
• Willingness to grow in knowledge and span of responsibility

Requirements:

• Experienced in troubleshooting, in a Networking engineering capacity
• Working knowledge of Internetworking (BGP)
• Excellent knowledge of TCP/IP fundamentals, HTTP/S and DNS
• Basic knowledge of Linux and scripting languages
• A strong team player who is accountable towards business urgency
• Ability to stay organized in a multi-tasking environment
• Networking certifications: such as CCNA, JNCIA will be a plus
• End-user experience with various monitoring tools/systems (Zabbix, Grafana, ELK, Pingdom etc.)

Other information:

• Working Location: Suntec City
• Working Days: 5 Days a week (Inclusive of weekends & PH)
• Working Hours: 6.30am – 3.30pm or 7.30am-4.30pm

Job Responsibilities:

• Leading centre's team to achieve centre's sales target.
• Ensuring the centre operate adhere to SOP to deliver exceptional quality services.
• Building and managing relationships with customers and ensuring customers' needs are met.
• Establishing open communication, coaching and mentoring the team members, resolve conflicts and promote teamwork.
• Setting clear expectations, conduct performance evaluations, collect feedback and give due recognition to boost team's motivation and job satisfaction.

Job Requirements:

• Diploma or degree in any discipline
• Min. 2 years experience in the industry with management experience.
• Sales and customer relationship management skills.
• Excellent communication and interpersonal skills.
• Result-oriented mindset.

We regret that shortlisted candidates will be notified.

Name: Teoh Xue Ling

Registration No.: R22107190

EA License No.: 02C3423

PRODUCT AREA

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

JOB DESCRIPTION

The Data Center team designs and operates some of the most sophisticated electrical engineering, mechanical engineering and HVAC systems in the world. Facilities Technicians at Google data centers operate, monitor and support physical facilities conditions. Some of these duties will include heating and cooling of air and water, power supply, generators, UPS systems, electrical distribution and control and monitoring systems. You regularly help inspect, maintain and repair various data center systems such as piping and non-critical electrical or mechanical system components). You provide daily assistance to senior technicians as you read blueprints/schematics, conduct tours of systems and assess their working order.

As an advocate for best practices, you develop creative approaches to reducing operational costs while improving overall data center efficiency. You ensure that environmental and safety standards are consistently met, identifying problems and making repairs quickly. In emergency situations or abnormal conditions, you manage data center performance issues and outages to minimize the recovery time from failures.

Qualifications

JOB RESPONSIBILITIES

• Operate, maintain, troubleshoot, and repair electrical equipment in a Data Center environment. Provide Root Cause Analysis (RCA), recovery, and prevention actions for service failure.
• Prepare and execute operation procedures, respond to work request/service failure, and provide operational and technical expertise in required areas. Coordinate vendor support in repairs/replacement and support project implementation (site acceptance tests, factory acceptance tests, site inspection for defects, etc.).
• Improve site WUE and PUE, operational efficiency, and minimize environmental impact. Develop a good understanding of the infrastructure design and sequence of operation.
• Prepare and conduct training/sharing to the team. Ensure safety rules and regulations associated with operating infrastructure.

MINIMUM QUALIFICATIONS

• Associate's degree, trade school certification, verifiable training in a relevant technical field, or equivalent practical experience.
• Experience with electrical, mechanical, and controls systems including: Feeders, Transformers, Generators, Switchgear, UPS systems, ATS/STS units, PDU/PMM units, Chillers, Air handling units, and CRAC units.
• Experience in troubleshooting.
• Ability to work non-standard, on-call rotation weekend hours.

PREFERRED QUALIFICATIONS

• Electrical Technician's Licence.Good knowledge in industrial networking and coordinating with others in order to determine problems and implement solutions
• Experience troubleshooting for electrical systems. Familiar with SCADA, Power monitoring system, building monitoring system, PLC programming.
• Ability to work in varying outdoor temperature conditions and perform material handling (lifting/shifting) to work on platforms, ladders, and under raised floors.
• Ability to learn quickly and address issues as they arise during normal operations or during emergency conditions. Demonstrate the ability to follow the site’s environmental health and safety policies.

PRODUCT AREA

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

JOB DESCRIPTION

The Data Center team designs and operates some of the most sophisticated electrical engineering, mechanical engineering and HVAC systems in the world. Facilities Technicians at Google data centers operate, monitor and support physical facilities conditions. Some of these duties will include heating and cooling of air and water, power supply, generators, UPS systems, electrical distribution and control and monitoring systems. You regularly help inspect, maintain and repair various data center systems such as piping and non-critical electrical or mechanical system components). You provide daily assistance to senior technicians as you read blueprints/schematics, conduct tours of systems and assess their working order.

As an advocate for best practices, you develop creative approaches to reducing operational costs while improving overall data center efficiency. You ensure that environmental and safety standards are consistently met, identifying problems and making repairs quickly. In emergency situations or abnormal conditions, you manage data center performance issues and outages to minimize the recovery time from failures.

Qualifications

JOB RESPONSIBILITIES

• Be responsible for the uptime, maintenance, and troubleshooting of water pumps and treatment systems, HVAC, and Control and Monitoring Systems.
• Operate, monitor, maintain, and respond to abnormal conditions in the data center facilities systems and equipment. Provide tracking and trending operational characteristics.
• Support startup, commissioning, and integration of new equipment and systems into facilities infrastructure. Direct the execution of starting-up, commissioning, documentation, and full facilities turnover on assigned projects.
• Provide operational and maintenance insights into the design review process.
• Produce standards and templates for global control/monitoring system analysis, diagnostic, preventive maintenance, and trend logs for data center critical facilities systems.

MINIMUM QUALIFICATIONS

• Associate's degree, trade school certification, or other certified training in a related technical field, or equivalent practical experience.
• 2 years of experience in operating and maintaining mission critical facilities (data centers, hospitals, pharma, refineries, power plants, industrial, etc.).
• Commissioning experience of HVAC and mechanical distribution systems (chillers, air handling units, etc.) to include air and water side systems.

PREFERRED QUALIFICATIONS

• Experience with operations in a data center and troubleshooting for mechanical/HVAC systems.
• Ability to learn quickly and address issues as they arise during normal operations or during emergency conditions.
• Perform maintenance on mechanical or MEP systems, and capable of independently resolving common system failures.
• Ability to work non-standard 12 hour shifts including weekends and holidays on-call rotation.
• Ability to work with varying outdoor temperature conditions, perform material handling (lifting/shifting) and work on platforms, ladders, and under raised floors.