• Handle taxpayers’ inquiries regarding different tax types, including Individual Income Tax and Property Tax, via the Helpline.
• Encourage and assist taxpayers in utilizing our e-Services and chatbot.
• Provide guidance to taxpayers on the step-by-step e-Filing procedures and offer advice on their filing and payment obligations.

Requirements:

• Singaporean
• A-level or Diploma holder in related field
• Strong communication skills.
• Candidates without prior tax experience are welcome; comprehensive training will be provided.
• Suitable for students who are waiting for results who wishes to gain experience in call centre environment.

Other information:

• Working days: Mon - Fri
• Working hours: 8:30am – 5:00pm
• Contract: until Jun 2024
• Location: Novena

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Juven Lee Hui Teng (EAP No. R23116281) EA Licence No. 01C4394

Job Scope

Reports to Contact Centre Team Lead
Handle customer service hotline and provide first level of supports from OMNI Channels
Resolve customer queries efficiently and escalate problems/issues promptly.
Follow Standard operating procedures closely.
Work as a team and ensure that the contact centre service level is met

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Join the Pioneer Crypto Brand in the Philippines!

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

We are seeking an experienced and skilled Senior Security Operations Center (SOC) Analyst to join our dynamic cybersecurity team. The Senior SOC Analyst will play a lead role in monitoring, analyzing, and responding to security incidents, ensuring the integrity and confidentiality of our organization's information assets. The ideal candidate will have a strong background in cybersecurity, incident response and threat intelligence.

Responsibilities:

• Security Monitoring and Incident Response:
• Implement and lead continuous monitoring of security events and alerts using SIEM technologies.
• Conduct in-depth analysis of security incidents, utilizing forensics and log analysis, to determine the root cause and extent of the compromise.
• Lead the development and enhancement of incident response processes, ensuring a swift and effective response to security incidents.
• Conduct tabletop exercises to simulate and evaluate the organization's incident response capabilities.
• Provide guidance and mentorship to the SOC team during incident investigations, fostering a collaborative and knowledge-sharing environment.
• Collaborate with external incident responders and law enforcement agencies when necessary.
• Contribute to security awareness initiatives by providing insights and recommendations based on incident analysis.
• Prepare and deliver comprehensive reports on security incidents to both stakeholders and technical audiences.

Threat Intelligence:

• Lead the collection, analysis, and dissemination of threat intelligence to stay ahead of emerging cybersecurity threats.
• Evaluate the relevance and impact of threat intelligence on current security controls and recommend adjustments as needed.
• Implement and lead the integration of threat intelligence feeds into security monitoring tools to enhance detection capabilities.
• Collaborate with industry peers and organizations to share threat intelligence and best practices.
• Lead the development of threat hunting strategies to proactively identify and mitigate potential threats.

Security Tools Management:

• Lead the management and optimization of security tools, including but not limited to SIEM, IDS/IPS, and endpoint detection and response (EDR) solutions.
• Collaborate with the IT and infrastructure teams to lead the deployment and configuration of security technologies.
• Ensure the tools are aligned with industry best practices and are effectively addressing the organization's security requirements.

Qualifications:

• Bachelor's degree in Computer Science, Information Security, or related field.
• Minimum of 5 years of experience in a Security Operations Center role.
• Relevant certifications such as CISSP, CEH, or GIAC are highly desirable.
• Proficient in using SIEM tools and other security technologies.
• Strong knowledge of networking protocols, operating systems, and security architectures.
• Extensive experience in incident response methodologies, including thorough forensic analysis.
• In-depth understanding of macOS and Linux operating systems and their security controls.
• Demonstrated ability to analyze and respond to security incidents on macOS/Linux/ Cloud Services platforms.
• Familiarity with scripting languages for automating security tasks (e.g., Python, Bash).
• Familiarity with cloud services (E.g AWS/GCP) and security best practices is a must.
• Excellent communication and interpersonal skills.

Additional requirements:

This role may require participation in an on-call rotation and occasional off-hours work to address security incidents or support critical changes.

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We currently have an opening for a Data Center (DC) Operations role, to support Data Center operations for our client in Singapore which is a top global investment bank.

Responsibilities:

• Minimum 5 years of experience in a Data Center Operations with hands-on experience and knowledge in the operation and management of Data Center facilities.
• Reports to the Data Center Operations Lead.
• Good understanding of Mechanical & Electrical infrastructure including rack space, power and cooling systems.
• Strong knowledge and experience with structured cabling design and implementations.
• Responsible for Data Center remote operation support including liaising with onsite Technicians and/or colocation vendors for all operations tasks.
• Review server room physical access request and to approve/reject request.
• Review disk reports submitted by vendors against the actual disk break-fix event.
• Liaise with approved disposal vendor for disk destruction and/or waste collection.
• Review the current rack space, power, cooling, patch panel capacity and approve recommended rack space for equipment placement.
• Responsible for equipment movement in collaboration with equipment owner.
• Responsible for equipment decommissioning of unused equipment in collaboration with equipment owner.
• Manage purchases including obtaining and reviewing quotations, obtain approval for purchases and submission of purchase requests and following up to ensure timely delivery and installation.
• Update the asset inventory in System of Records after equipment placement, decommissioning or movement.
• Manage regular asset inventory sighting.
• Ensure the accuracy of System of Records for asset inventory.
• Participate in Change Management including reviewing, approving/rejecting Change Requests for Data Center Operations related work, and coordinating with assignees and closure of completed change requests.
• Participate in Incident Management including raising Incident Tickets for Data Center Operations related incidents, performs troubleshooting and analysis, recommending and implements remediation / preventive actions and closure of incident tickets.
• Ensure timely updates and closure to all change requests, incident tickets, work orders and service requests.
• Gather information for audits and formulate responses for DC Ops Leads review and approval.
• Oversee M&E upgrade, power maintenance, loss of utilities and/or loss of water tests within Data Center.

Regular reporting:

• Reconciliation of actual events to approved requests (e.g. physical access to Data Center, Rack Keys Utilization, Visitor Logs)
• Capacity Utilization of Data Center including rack, power and patch panels.
• Review of Third-Party Colocation Vendor submitted reports for accuracy.
• Statistics for Data Center Activities:

1. Equipment Decommissioning Requests and Status
2. Equipment Movement Requests and Status
3. Equipment Placement Requests and Status

Others:

• Good communication skills, able to communicate clearly, both verbally and written.
• Experience working in regional and global support roles.
• Manage resources locally and remotely for APAC Data Center Operations, including task assignment and shift scheduling.

Responsibilities:

• Lead a team in BOM purchase
• Identify/ initiate/ enhance current process to meet the changing requirement of the organization
• Support the development and implementation of purchasing and contract management, policies and procedures and ensuring all purchase are approved within mandated guidelines
• Assist management in identifying cost saving and drive activities to meet the cost reduction targets
• Sourcing for new parts and establishing new supplier relationship to help fulfil the needs of the organization
• Initiate, manage and cooperate with other internal resources to complete projects
• Negotiate pricing, terms and conditions of sale and warranties of goods and products with locally managed suppliers or service providers

Requirements

• Degree in any discipline
• Minimum of 5 years managing a team experience in purchasing management
• Working experience in IC manufacturing industry will be an added advantage
• Sound knowledge in supply chain systems
• Strong customer orientation and adaptable to changing customer demands
• Good communication and interpersonal skills

Job Purpose:

Attend to maximum number of customer’s incoming calls, email and voicemails with upmost service quality with regards to the company services.

Job Responsibilities & Duties:

• Attend and response to maximum number of incoming calls, email and voicemails with service quality
• Follow-up on all escalated incident
• Logged all calls reported into the case management system
• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system
• Generates management reports
• Provides assistance and guidance to junior colleagues
• Perform other duties as assigned

Minimum Years/Type of Experience:

• Minimum 1 year of call center experience
• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Call Centre via phone, email, online and digital platform.

Working Hours:

• Able to work staggered office hours on rotation.

To apply please click the Apply buttonor send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

The Opportunity

• Working with multinational banking and financial services corporation
• Working Hour: Monday – Thursday 8.30am to 6pm
• Location: East

The Talent

• 5 years of experience in Data Centre facility management, with a preference for experience within a team environment.
• Demonstrated experience in working effectively in high-pressure environments, including 24x7 on-call responsibilities.
• Strong understanding of incident, problem, and change management procedures based on ITIL best practices.
• Proven experience in supporting Data Centre vendors and outsourcing vendors.
• Proficient in multitasking and skilled in Microsoft Office applications, particularly Excel and PowerPoint.
• Possess an analytical and inquiring mind to derive innovative solutions.
• Capable of working both independently and collaboratively in a team setting.
• Previous experience working in data centre operations within financial institutions.
• Familiarity with equipment requirements in Data Centres, including storage, servers, and networking equipment such as routers and switches, is a significant advantage.
• Knowledge of Structured Cabling systems and related components is a plus.

The Job

• Possess good knowledge of data centre operation tasks and duties.
• Liaise with DC/Building landlord to ensure optimal operation of electricity, HVAC and monitoring environments within Mission Critical IT facilities in Data Centre and remote buildings.
• Strong ability to support activities in data centre and computer rooms
• Ensure data centre physical security procedures are followed strictly.
• Prompt escalation of incidents following the standard incident response procedure & track till closure
• To generate reports to management

Next Steps

Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, expected package and reason for leaving.)

To apply online, please click on the link and contact us to follow-up. Alternatively, please send your resume to [email protected].

Only shortlisted candidates will be contacted. All the best!

Description

Working location: Changi Business Park

• Good in Call Center/ Customer Service.
• Customer issues handling over the phone.
• Deliver personalized service over the telephone to customers in call center on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers’ needs and provide appropriate solutions and attention
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers’ feedback and identify problem trends for improvement actions.
• Need Singaporean***

Requirements

• Min GCE O levels or higher
• Possess high-quality customer service skills and a professional communication style

Training location: Will be determined by the availability of the trainer. its either Changi Business Park OR Toh Guan- Jurong East. (Mon-Fri 9am to 6pm for 40-50 days)"

Contract: 12 months renewable contract

Willing to work in Shifts- 2pm to 11pm, 3pm to 12midnight

Able to commit to Staggered Shift Schedule (with shift allowance)

Shift pattern (inclusive of weekend and public holidays):

1 weekday off, 1 weekend off

Reports to Contact Centre Team Lead

Handle customer service hotline and provide first level of supports from OMNI Channels

Resolve customer queries efficiently and escalate problems/issues promptly.

Follow Standard operating procedures closely.

Work as a team and ensure that the contact centre service level is met

Diploma / NITEC / GCE ‘O' Level or equivalent

Minimum C5 for English O level

Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry

Special Knowledge or Skills:

Pleasant disposition with good communication skills

Fluency in a second language

Computer literate and good typing skills

· Minimum 5 years of experience in a Data Center Operations with hands-on experience and knowledge in the operation and management of Data Center facilities.

· Reports to the Data Center Operations Lead.

· Good understanding of Mechanical & Electrical infrastructure including rack space, power and cooling systems.

· Strong knowledge and experience with structured cabling design and implementations.

· Responsible for Data Center remote operation support including liaising with onsite Technicians and/or colocation vendors for all operations tasks.

· Review server room physical access request and to approve/reject request.

· Review disk reports submitted by vendors against the actual disk break-fix event.

· Liaise with approved disposal vendor for disk destruction and/or waste collection.

· Review the current rack space, power, cooling, patch panel capacity and approve recommended rack space for equipment placement.

· Responsible for equipment movement in collaboration with equipment owner.

· Responsible for equipment decommissioning of unused equipment in collaboration with equipment owner.

· Manage purchases including obtaining and reviewing quotations, obtain approval for purchases and submission of purchase requests and following up to ensure timely delivery and installation.

· Update the asset inventory in System of Records after equipment placement, decommissioning or movement.

· Manage regular asset inventory sighting.

· Ensure the accuracy of System of Records for asset inventory.

· Participate in Change Management including reviewing, approving/rejecting Change Requests for Data Center Operations related work, and coordinating with assignees and closure of completed change requests.

· Participate in Incident Management including raising Incident Tickets for Data Center Operations related incidents, performs troubleshooting and analysis, recommending and implements remediation / preventive actions and closure of incident tickets.

· Ensure timely updates and closure to all change requests, incident tickets, work orders and service requests.

· Gather information for audits and formulate responses for DC Ops Leads review and approval.

· Oversee M&E upgrade, power maintenance, loss of utilities and/or loss of water tests within Data Center.

· Regular Reporting

o Reconciliation of actual events to approved requests (e.g. physical access to Data Center, Rack Keys Utilization, Visitor Logs)

o Capacity Utilization of Data Center including rack, power and patch panels.

o Review of Third-Party Colocation Vendor submitted reports for accuracy.

o Statistics for Data Center Activities

§ Equipment Decommissioning Requests and Status

§ Equipment Movement Requests and Status

§ Equipment Placement Requests and Status

· Others

o Good communication skills, able to communicate clearly, both verbally and written.

o Experience working in regional and global support roles.

o Manage resources locally and remotely for APAC Data Center Operations, including task assignment and shift scheduling.

Responsibilities

• Co-develop and implement sales strategy for Datacenter Tech Division.
• Achieve sales revenue targets through servicing of new customers and existing clients.
• Conduct sales presentations, negotiations and preparation of sales proposals.
• Generate new accounts.
• Create, close and manage strategic customer projects, evaluates and resolves sales, technical and project implementation issues.
• Lead and strengthen the Sales Team for tangible performance according to business strategy plan.

Requirements

• Minimum Diploma/ Degree in Business, IT or Engineering.
• At least 3 years of sales experience in Information Technology, preferably in Data Center Field or Building Facility Field.
• Proficiency in Microsoft Office.
• Demonstrable skills in negotiation and sales presentations.
• Independent, resourceful and possess good business acumen and excellent communication skills.
• Capability in solution selling and generate new business, opportunity with new & existing clients.
• Candidates will be based in Singapore.

• Support the organisation's data centre services through monitoring and management for system, network and facilities
• Perform computer operations including account and tape management
• Incident management and act as escalation point to any facilities and system / network
• Manage and administer the service desk operations
• System alert monitoring and perform necessary escalation
• Liaison with landlord / vendor with regards to utilities, building services / facilities and systems issues
• Assist in planning and execution of disaster recovery activities
• Ensure procedures, processes and service level are being followed for any service delivery and operations
• Review of the data centre operations and report any gaps and issues
• Maintain proper IT documentation and prepare monthly reporting

Job Description

• Answer incoming calls from customers to take orders
• Answer inquiries and questions, handle complaints
• Provide information to customers and service providers
• Verify data and entry into the system

Requirements:

• Willing to work at the Western part of Singapore (Taman Jurong Area)
• Knowledge of Customer service principles
• Knowledge of Singapore roads
• Good data entry and typing skills
• Good communication skills

• To consistently meet the Customer Centre targets set (KPI’s) without compromising quality of service delivery.
• To ensure accuracy and compliant for all customer’s requests
• To successfully cross-buy the Bank’s products and services
• To successfully migrate customers to Bank’s digital platform by understanding customers’ wants and needs.
• To adhere to professional standards of behavior and conduct in dealing with customers and fellow CSOs.
• Flexibility in work deployment when business needs arise.
• Support and protect the DBS brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms.
• Support Operations in managing and resolving requests related to customers’ follow up and transactional request fulfillment. (Fulfillment Team) ensure message consistency across the different online platform.

Interested candidates kindly submit your updated CV in a Word Format to: [email protected]. Only shortlisted candidates will be notify. Thank you.

Mon to Fri office hours

Ang Mo Kio

Job Description:

• As a Call Centre Supervisor, you will be responsible for delivering exceptional customer service and support through various communication channels, including phone calls, emails, and live chat.
• Your primary goal will be to ensure customer satisfaction by addressing inquiries, resolving issues, and providing accurate information in a timely and professional manner.
• This role requires strong communication skills, empathy, and the ability to handle challenging situations effectively.

Job Requirement:

• Diploma or equivalent
• Previous experience in customer service or call center roles is a plus

Interested candidates please email your resume to [email protected]

Jonathan Lim Jia Xiang

Recruit Express Pte Ltd EA

Licence No: 99C4599

CEI Registration Number: R22110657

Job Description:

• To receive and make inbound & outbound calls from/ to customers.
• To handle all calls in a professional and courteous manner.
• To attend to customers' complaints and escalate complaints to supervisor, if necessary.
• To undertake adhoc tasks as and when assigned.

Job Requirements:

• Min N/O level and above
• No working experience is required as on-the-job training is provided

Interested candidates please email your resume to [email protected]

Jonathan Lim Jia Xiang

Recruit Express Pte Ltd EA

Licence No: 99C4599

CEI Registration Number: R22110657

• Possess good knowledge of data centre operation tasks and duties.
• Liaise with DC/Building landlord to ensure optimal operation of electricity, HVAC and monitoring environments within Mission Critical IT facilities in Data Centre and remote buildings.
• Strong ability to support activities in data centre and computer rooms
• Ensure data centre physical security procedures are followed strictly.
• Prompt escalation of incidents following the standard incident response procedure & track till closure
• To generate reports to management

Requirements:

• Minimum 5 years Data Centre facility experience preferable in a team.
• Experience working in a high-pressured environment with 24x7 on-call responsibilities
• Strong understanding of incident, problem and change management procedures based on ITIL best practices
• Experienced in supporting Data Centre vendors, out-sourcing vendors.
• Ability to multi-task and proficient in Microsoft Office applications; Excel & PowerPoint
• Good written and verbal communication skills
• Highly motivated and self-driven
• An analytical and inquiring mind to derive innovative solutions.
• Ability to work independently and in a team
• Must have experience working in data centre operations in financial institutions.
• Familiarity with equipment requirements in Data Centre such as storage, servers and networking equipment such as routers, switches is a plus.
• Familiar with Structured Cabling system and its related components.

Interested candidates kindly submit your updated CV in a Word Format to: [email protected]. Only shortlisted candidates will be notify. Thank you.

Nityo Infotech Services is looking for a Data Center System Operator (Entry Level). This is a permanent role with Nityo.

Responsibilities:

· 1st main task:
* monitor the health of the Mainframe Computer & Server via a console, which is a large computer monitor
* 3 status light, GREEN, AMBER, RED
* GREEN = everything is running well
* AMBER n RED = Systems displaying some problem
* require to escalate to Level 2 trouble shooting (Systems Administrator; Computer Engineer

· 2nd main task:
* help to do DATA Backup when on night duty, depending on which data centre you are deployed to

· Other ad-hoc tasks:
* print reports/ receipts
* escort Contractors into the data centre

Requirements:
· Min. 'O' Level Pass in Mathematics
· Candidate attending regular academic courses will NOT be considered
· Example of a Typical Shift Pattern (varies with different DCs)
2 rotational shifts: eg. 8.30am - 8.30pm; 8.30pm - 8.30am
*Work 3 days, Rest 2 days; Work 3 nights, Rest 2 days.
· 16 shifts/ 4-weeks. Weekends or PH could be a work day, or off day, depending on the roster
· Expected to cover up to 17 to 18 shifts /4-weeks period.

Working location: Singapore General Hospital

This is the pay structure for our entry level Sys Ops if u r selected, there will be no other allowances/AWS/Bonus etc. :
• $2,000 - $2,144 (incl. of shift allowance);

• 1-day salary /PUBLIC HOLIDAY (applies for both shifts or rest days)

Morgan McKinley is hiring an IT Infrastructure Engineer to join the team for a 6 -12 months contract with possibility to extend or to go permanent!

Key Responsibilities:

• Designing, implementing, and maintaining an organization's computer systems and networks.
• Ensure the stability and efficiency of IT infrastructure, troubleshoot issues, and implement security measures.
• Additionally, they collaborate with other teams to support software deployment and system integration.

Job Requirements:

• 1-2 Years of IT infrastructure operations experience.
• Server / Computer hardware knowledge and/or experience
• This role involves working as a team, and following standard operating procedures closely.

Preferred Qualifications:

• Basic understanding of Network operation / support experience
• Basic understanding of IT service management
• Data Center environment safety and security awareness.
• Knowledge about Data Center facilities (power and cooling)
• Remote Access: Console routers, IPMI, Ticketing System such as BMC Remedy

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.


Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345

Clinic Assistant / Patient Service Associate | Chiropractic Center | Multiple Location

Working Hour: Shift hours – according to the clinic assigned
Salary range: $2,300 – $3,450
Location: Multiple locations, to be discussed during interview

Responsibilities:

• Welcome and engage with patients, creating a warm and inviting atmosphere
• Assist chiropractors with patient assessments, including taking histories and spinal examinations (Including palpation, range of motion and postural assessment)
• Prepare patients for treatments, ensuring their comfort and safety
• Provide education and answer basic questions about chiropractic treatment procedures
• Schedule appointments, manage patient records, and handle administrative tasks efficiently
• Handling day to day customer service and clinic administrative duties
• Explain services and treatment programs to patients
• Other ad-hoc duties as assigned

For complete list of jobs opportunities please visit

Supreme Full Jobs List

Part Time / Contract Staffing Telegram Group

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Job Responsibilities:

• Ensures highest standard of service delivery to our customers.
• Monitor and respond to incoming calls/emails/social media platform/written correspondences
• Maintains confidentiality of the Bank’s customers and data.
• Identifies and resolves customer issues and enquires received via calls/mail/emails/social media platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness
• Uses customer service and sales skills to optimize the opportunity of each customer contact.
• Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.
• Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions.
• Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests
• Uses technology and system tools as directed and within established guidelines.
• Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.
• Keeps abreast with current issues in the banking environment and competitors’ innovations.

Job Requirements:

• Degree/ Diploma in any discipline.
• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
• Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Possess good command of written and spoken English.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.