Our Client is one of the leader in the banking space, they are hiring a Reseacher to enhance customer experience.

Location: Central

Salary: $7000

As a CX Research & Insights Analyst, you will play a critical role in helping the team in the following key areas:

Market Research and Analysis:

- Conduct thorough market research (either quantitative or qualitative, through primary or secondary research) on financial trends, economic indicators, and industry developments.

- Gather data from various sources, including market reports, financial publications, and databases, to gain comprehensive insights into market conditions.

Data Collection and Interpretation:

- Collect, organize, and manage large datasets related to financial markets, economic indicators, and customer behaviours

- Utilize analytical tools and methodologies to interpret data accurately and derive meaningful insights.

- Continuously explore innovative ways to enhance data collection, analysis, and reporting processes.

Insights Generation:

- Develop insightful reports, presentations, and dashboards that communicate research findings and insights effectively.

- Translate complex data into clear, actionable insights to support decision-making by senior management and stakeholders.

- Collaborate with cross-functional teams to integrate research insights into strategic planning and business development initiatives.

Qualifications:

- Minimum Bachelor's degree in Business Administration, Statistics, Finance, Economics, or a related field (Master's degree preferred).

- Proven experience (at least 2 years) in customer financial research, market analysis, or a similar role within the banking or financial services industry.

- Proficiency in utilizing data analysis tools and software (e.g., Excel, SPSS, Q) to extract, manipulate, and visualize data effectively.

- Some proficiency in using Qualtrics experience management platform, for creating surveys, dashboards & data analysis is preferred.

- Strong analytical skills with the ability to interpret complex information and present findings in a structured and understandable format.

- Excellent communication skills, both written and verbal, with the ability to articulate findings to diverse audiences.

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E EA License No. 01C4394 • EA Registration No. R21103542 (Ling Kai Jin)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy

The Project
The project is also aimed to develop regionally standardized payment infrastructure and protocols between the bank and its partner banks at reasonable development cost for the future service expansions.

The project involves working with several stakeholders such as Transaction Banking (“TB”)product and sales team, Systems, Operations, Treasury, Compliance, Financial Crime and Risk team from both Banks (in-country, region and headquarters) and 4 partner banks, including respective senior management members as steering committee members.

The project lead manages the entire project with stakeholders from an end to end perspective (Business, product design, risk management, operations and so on).

Job Description

• Create a business requirement document that summarizes business requirements in detail by;
  • Understanding and analyzing the Payment & Collections current business opportunities, business processes, procedures, customer requirements, operational and system restrictions, regulations with other working group members in the region
  • Gathering and conducting data analysis to ensure our business requirements are accurate based on the data
  • Sharing and confirming whether our business requirements are feasible and adequate from other working group perspective (Business/sales, Product, Systems, Operations, compliance/regulatory requirements, Financial Crime, Treasury etc.)
  • Creating supporting documents and key deliverables accurately and professionally, but user-friendlily to obtain sign-offs from senior stakeholders and working group members on time
• Present business documents to wider audience (e.g. Systems, Operations, Compliance, Financial Crime, Business etc.) to provide comprehensive understanding to them on our requirements
• Participate in Fit & Gap analysis sessions and review deliverables from System working group (e.g. technical documents) to ensure our requirements are well understood by Systems.
• Establish regional operational procedure/product guides for local TB teams to follow with Operations, Systems, Financial Crime, Treasury team and TB teams.
• Manage regional product risk assessment procedure with in-country TB members and regional risk assessment teams.
• Make a Product working group project plan and lead/manage regular Product working group discussions.
• Monitor and manage project tasks/progress for Product working group members (Bank’s branches and Partner Banks) and other stakeholders for on-time project implementation.
• Manage project issues for Product working group with Partner Banks including follow-ups with the teams. Escalate issues to senior members and/or management in a proper manner if any.
• Make the necessary reporting to PMO (Senior management meeting, regular WG meetings etc.) for project updates.
• Plan User Acceptance Test phase
  • Create UAT test plan and test cases
  • Conduct UAT test cases to validate the result
• Prepare and provide user training / knowledge transfers to stakeholders (TB team, operations, sales etc.)
• Be a Liaison for all Product WG members (for any enquiries, consultations, requests, escalations etc.)
• Manage documents, reports and deliverables (signed documents etc.) including establishment of its safe-keeping protocol within Product working group.

Job requirements

· In depth knowledge of Transaction Banking products (Nice to have).

· Data analysis & business process mapping

· Excellent analytical, mathematical, and creative problem-solving skills

· Communication and interpersonal skills with the ability to communicate with people with different culture, background and language (English level).

· Excellent listening, interpersonal, written, and oral communication skills

· Team player that values working in a multicultural environment.

· Logical and efficient, with keen attention to detail

· Highly self-motivated and directed

· Ability to effectively prioritize and execute tasks while under pressure

· Highly responsible to fulfil tasks by self-managing tasks and address issues with the support of senior colleagues when the need arises.

· Open minded to technical matters / discussions / documents.

· Experience working in a team-oriented, collaborative environment

· Good proficiency in MS Office applications (Word, Excel, and PowerPoint).

Reaching Out To You: HL Assurance Pte. Ltd. ("HLAS") is a licensed insurance company in Singapore since 2012 and a subsidiary of Hong Leong Financial Group Berhad ("HLFG"), a public listed company in Malaysia.

The Job:

Reporting directly to the CEO, you will be responsible to:

• Research market trends, conduct surveys, analyse data from competitors to identify patterns of potential improvements.
• Analyse business operations, acquisition costs and customer retention to measure effectiveness of campaign strategies.
• Determine the brand position of the company within the industry.
• Analyse customer database to determine propensity to up-sell and cross-sell to increase customer lifetime value.
• Analyse affinity partnership base to determine potential of the partnership and business opportunities.
• Analyse trends and forecasts to recommend improvements to the business processes.
• Organize and analyse data, create charts and graphs, and present findings to the leadership team.
• Preparing reports for the management stating trends, patterns, and predictions using relevant data.
• Working with programmers, engineers, and management heads to identify process improvement opportunities, propose system modifications, and devise data strategies.

The Requirements:

• Strong academic background with degree in finance, economics, accounting, mathematics, statistics, computer science or other quantitative discipline
• Proficiency in utilizing data analysis tools and software (e.g., Excel, SPSS, Q) to extract, manipulate, and visualize data effectively.
• Strong analytical skills with the ability to interpret complex information and present findings in a structured and understandable format.
• Excellent communication skills, both written and verbal, with the ability to articulate findings to diverse audiences.

Your Career, Our Passion - COME JOIN US NOW!
Interested applicants, please forward your detailed resume, stating qualifications, reason for leaving each employment, work experience, availability, current and expected salaries.

We regret that only shortlisted candidates will be notified.

No. of Role: 2

Role: Functional Business Analysts

Job Level:

6-9 years of relevant experience (L3) - 1 headcount

More than 10 years of relevant experience (L4) – 1 headcount

Job description

Functional Business Analyst

• Assist to document the detailed requirements in line with Bank’s standards.
• Understand existing technology landscape at Bank with a view to delivering seamless integration.
• Ability to think out-of-the-box, engage with stakeholders to streamline system and operational processing.
• Work with various operational teams to establish new procedures as needful
• Work under the supervision of senior FBB, the SAs and Architects to ensure full understanding of BRD is conveyed.
• Perform requirement traceability matrix against BRD and FSD
• Review and confirmed list of capabilities against BRD.
• Manage the change process within the analysis phase.
• Review and signoff functional specs prepared by various Sas.
• Review test cases with SIT testers.
• Provide support for SIT/UAT
• Provide support on product incident investigation and resolution.

Team Collaboration

• Transition functional and non-functional requirements to System Analysts, and ensure a clear and complete understanding of the requirements
• Work under the supervision of senior FBA and solution architect to derive final solution
• Work with Test Manager to translate business requirements into test scenarios
• Facilitate / provide "Train the Trainer" on application enhancements.
• Maintain up to date knowledge base related to application features and processes (subject matter expertise)
• Testing & Scope Management
• Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)
• Perform impact assessment and estimation for Project Change Request

This is a 12 months contract assigned to our client

Work Location: To be confirmed

Salary Range : $5,000-$7,000

Project involves Configuration & Release Management for efficient application development.

Responsibilities:

1. As an Entry-Level Application Developer, you will be responsible for day-to-day application development

activities.

2. You will use your Configuration & Release Management expertise to design and implement effective

solutions for the project.

3. Design and develop applications using Configuration & Release Management skills.

4. Collaborate with cross-functional teams to ensure seamless integration of solutions.

5. Provide technical guidance and support to project teams throughout the development lifecycle.

6. Conduct rigorous testing and troubleshooting to optimize application performance.

7. Ensure compliance with project requirements and industry standards. Dotnet, preferably API exp, frontend coding jquery and bootstrap.

Minimum 2 years' experience in maintaining a system with the relevant skill sets required mentioned below.

Familiar with Batch & online application design concepts & should have experience in handing large volumes of data.

2 years in .NET for SG company (Preferrable)

Main Responsibilities / Tasks:

1. Responsible for fixing prioritized Incident Reports (IR) assigned by Team Lead

2. Analyse and ensure IR assigned are valid defects

3. Discuss IR fixes with team members from different teams to assess the impact of any changes

4. Coordinate any cross-team effort required for any integration defects

5. Ensure delivery of IR in the timeframe given

6. Escalate any issues to Team Lead

7. Support Group and Team Lead in achieving the client application support objectives

8. Provide production support to modules or processes to ensure client's day-to-day activities have minimum downtime.

9. Additional tasks assigned by client's management

Skillsets

1. .NET Programming

2. Build Management

3. Configuration & Release Management

4. Microsoft ASP.NET

5. API and frontend coding

6. JQuery and Bootstrap

Our Client is a SGX Listed company in Hospitality industry. Due to business needs, they are now recruiting a Corporate Development Analyst to be part of their Corporate Development team for ongoing transformation projects. They are located in the West Area - easily accessible.

Roles and Responsibilities of Corporate Development Analyst:

• Create financial models, conduct feasibility assessments, perform valuation analyses, and scenario planning to support decision-making processes.
• Support transactional activities including due diligence, negotiations, and deal structuring.
• Aid in the preparation of recommendations, studies, and presentations for senior management.
• Oversee strategic initiatives from project inception to completion.
• Foster relationships with internal stakeholders and external partners such as financial, tax, real estate, and legal advisors.
• Assist in various ad-hoc tasks related to the coordination of Corporate Development functions.

Requirements:

• Degree in Business, Finance, Real Estate, or a related field
• Minimum of 2 years' relevant experience in similar industry
• Experience in hospitality/real estate industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

• EA License No: 19C9682
• EA Personnel No: R2198636
• EA Personnel Name: Oh Puey Xin

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Job Objectives

To facilitate IT related projects/change requests/production fixes for the Bank’s Group, overseas subsidiaries and branches in the management accounting domains

Key Responsibilities

Candidates are expected to:-

· Understand business function and analyze users requirements, make a clear scope of project and build consensus with users

· Lead in analysis and scoping of data sourcing and functional enhancements, functional/application design, functional specifications, discuss and obtain users agreements

· Obtain commitments from all identified stakeholders on creation of project plan and handle of project change management

· Create project schedule, project activity list and control to keep the schedule and within budget

· Prepare SIT test schedule and develop test cases

· Arrange with users to conduct User Acceptance Test and arrange with development team to prepare necessary test environment and support functional testing

· Monitor and report on the progress of UAT and follow up with the error resolution

· Prepare necessary documents to facilitate and deliver the project (Release checklist, UAT results, etc)

Key Requirements

The candidate must have at least 10 years of IT working experience in the following areas:-

· Relevant experience in a Financial Institution for Management Accounting and Profitability Reporting

· Financial applications (e.g. General Ledger, cost management, budget, forecast) in banking environment

· Good understanding of data from core banking and treasury products

· Data mapping and data sourcing from data warehouse experience

· Good understanding in SDLC phases

· Capability in requirement analysis and functional design skills

· Capability of self-learning and a quick learner

· Be adaptable, flexible and be able to thrive in a challenging, fast-paced of a growing organization / environment

· Good communication (written and oral) skills

· Ability to network and influence others without direct oversight or supervision

· Ability to develop and maintain productive working relationships with colleagues in distributed global locations

· Knowledge in SQL

Candidate with the following knowledge will have added advantage:-

· Knowledge of PL/SQL in Unix environment

· Knowledge of Oracle Hyperion Essbase

· Knowledge of Oracle OFSAA and OBIEE

My client, an Asian bank is looking to hire an AVP, Senior SOC Analyst to be part of their IT team. In this dynamic role, you'll lead the charge in actively hunting and analyzing potential threats, leveraging your expertise to support SOC investigations and prevent attacks before they occur.

It's a full time and a permanent position, office is located at Changi Business Park (East)

Role

Key Responsibilities:

• Lead the Hunt: Spearhead proactive threat detection & analysis, sifting through data (alerts, logs, etc.) and conducting reverse engineering when needed.
• Deep Dive & Solve: Dive deep into security incidents, uncovering trends and root causes. Create and maintain processes to ensure future preparedness.
• Stay Ahead of the Curve: Conduct in-depth research on threats, vulnerabilities, and attack vectors. Collaborate with diverse teams to refine prevention and detection methods.
• The Go-To Guru: Become the trusted expert for SOC-related topics and guide incident response.
• Process Pro: Develop and document SOC procedures based on industry best practices and internal requirements.
• Continuous Improvement Champion: Lead or support projects to enhance SOC effectiveness, keeping us ahead of ever-evolving threats.
• Collaborate & Conquer: Work seamlessly with incident response, threat intelligence, and the overall security strategy teams.

What You Bring:

• Bachelor's in IT (or equivalent) and 5+ years of experience, including 3 leading a SOC team.
• Deep understanding of networking, major internet protocols, and security concepts.
• 3+ years of experience in cyber incident response and/or enterprise SOC operations.
• 2+ years using standard security tools (SIEM, EDR, etc.).
• 2+ years of operational experience with Splunk or similar platforms.
• Expert investigative skills for uncovering incident impact and root cause.
• Strong foundation in security threats and countermeasures.
• Analytical, problem-solving, and multitasking skills for a fast-paced environment.
• Hands-on experience with SIEM, intrusion detection, and application layer protocols.
• Security experience, especially in incident detection and threat intelligence.
• Bonus points for expertise in various operating systems, web technologies, and professional security certifications.
• Experience in multiple IT/Information Security domains like IAM, IT infrastructure, etc.
• Meticulous, team-oriented, flexible, proactive, and positive attitude.
• Strong sense of responsibility, initiative, and communication skills.

We regret to inform that only shortlisted candidates would be notified.
Chiam Lee Ping Dayna
Consultant
Reg. No: R1764404
Stellar- Link Partners Pte Ltd (EA License: 21S0698)

Our client, one of world’s largest financial services institutions is looking for:

Business Analyst (Credit Risk)

Responsibilities:

• Facilitate requirements workshops to engage the various stakeholders such as Risk Management users to elicit and validate business requirements.
• Lead and manage issues, and ensure all requirements have proper traceability.
• Leverage the subject matter experts across technology and business in delivery of structured and well-thought through solutions.
• Become an effective “bridge” between users and technology.
• Good team player with strong interpersonal skills.
• Respond promptly to issues raised, through good understanding of business, operational and technical considerations, and recommend sound solutions.

-------------------------------------------------------------------------------------------------------

Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job/position title applied “Business Analyst”)

Only shortlisted candidates will be notified.

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EA License Number: 10C3636
EA Personnel Name: Vimmi Baunthiyal
EA Personnel Registration Number: R1543982

• Competitive salary + 13 month + VB
• Chemical Industry
• Pricing Analysis
• 5+ years with Regional experience required

Our client, a Global MNC, has an opportunity for a Winner to join the Team as a Senior Finance Analyst.

Key Responsibilities:

• Partner with divisions to structure contracts.
• Ensure contract compliance, facilitate approval process.
• Provide sales data for ad-hoc requests, collaborate with finance teams.
• Monitor sales pipeline and partner with divisions to proactively look out for contracts that needs to be developed.
• Update contract template with relevant financial metrics (management rates, product costs, price lists, and SG&A rates ) bi-annually.
• Support Divisions in Pricing Increase Exercises.
• Ensure Price Increase implementation by customer or product is communicated with Local Finance teams.
• Analyze any irregularity and report to FP&A team for monthly business review with management.
• Participate in monthly business review meetings with Division Lead, identify risks, implement action plans.
• Generate Pricing & Portfolio review files for discussion.
• Partner with Commercial Teams on identifying and tracking Margin Improvement and Innovation projects.
• To proactively review low margin products/accounts and inform division leaders.
• Generate report to FP&A team for monthly business review with management.
• Have monthly meetings with Division Leads/Marketing to review customer profitability, address risks with action plans.

Key Requirements:

• Degree in Finance or Accounting
• Minimum 5 years experience required
• Knowledge of Citrix BI, EPM, and PowerBI

Additional Information

• Location: One-North
• Working Days: Monday to Friday
• Hybrid

HOW TO APPLY:

Simply submit your application with your updated Resume in MS Word Format to Elsa Adam (EA Personnel Reg. No.: R22109576) (EOG) by clicking the ‘Apply link’ or call your friendly

Consultant, Elsa Adam, at 6590 9943 for a confidential discussion.

Please indicate the below information in your resume:

• Current & Expected Salary
• Reason(s) for leaving
• Notice Period / Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

• Collate and manage all the details regarding the application for the assigned business vertical– information could span from details of systems interfacing, content of the various data being posted, data held within the application etc.
• Support user community on business queries and guidance on better usage of the system on daily BAU activities.
• Clear understanding the scope of the project, the changes associated and support the Project Manager in impact assessment. Clearly document the rationale for projects where no impact is assessed.
• For project where there is an impact, play a governance role in ensuring that the design (in terms of the level of information required from source to core processing is aligned with the strategic data flow strategy.
• Collate and rationalise all stakeholders’ requirements and walkthrough these requirements with team
• Actively partnering with the team in the solutioning process to ensure that the business solutions being implemented are thought through from a long term, standardization, design for no operations, front-end configuration perspective.
• Assess and propose appropriate testing approach and sign off criteria to stakeholders and get concurrence.
• Overall UAT management in terms of UAT timeline, batch run/ re-run and managing the tester’s testing result.
• Prepare proper documentation on the data flow, design, business solutioning and testing approach in accordance with predefined template.

Interested candidates kindly submit your updated CV in a Word Format to: [email protected]. Only shortlisted candidates will be notify. Thank you.

Responsibilities

• To review term sheets, spreadsheet, rating application etc submitted by RM.
• To review financial statement and quarterly credit monitoring submitted by RM.
• To review financial projections submitted by RM and assist to adjust the projections based reasonable assumptions and business environment.
• To conduct research and analyse on the commodity industry and market i.e. Crude Palm Oil, Oil & Gas, Coal etc (covered by Corporate and Commercial Banking segment) on quarterly basis
• To conduct Credit stress test & Climate stress test on quarterly basis

Requirements

• A bachelor's degree in Business or any related discipline.
• Minimum 5 years' relevant credit analysis experience within the Banking/Audit sectors.
• In depth understanding of accounting principles and financial analysis skill.
• Familiar with credit yndication, acquisition financing, project financing under APLMA format
• Excellent presentation skills and ability to influence and persuade.

Interested candidates kindly click the APPLY NOW button.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified.*

Amy Wong Siew Chen
Registration Number: R22108344
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

Optimum Solutions (Registration Number: 199700895N) is Singapore's leading Information Technology , Consulting and Professional Services company with Competence in Digital Transformation, Automation, Robotics, Cloud, Big Data, Analytics and Emerging technologies projects. Optimum has been successfully delivering IT projects since 1997 and has been a key IT service provider to clients delivering Software Design, Development, Engineering and IT Transformation Projects.

Functional Business Analyst

• Must have current working experience as A Business Analyst into Banking or financial or insurance domain for at least 3+ years.
• Overall 7+ years IT experience is a must.
• Assist to document the detailed requirements in line with bank's standards
• Understand existing technology landscape at bank with a view to delivering seamless integration
• Ability to think out-of-the-box, engage with stakeholders to streamline system and operational processing.
• Work with various operational teams to establish new procedures as needful
• Work under the supervision of senior FBB, the SAs and Architects to ensure full understanding of BRD is conveyed
• Perform requirement traceability matrix against BRD and FSD - must have recent working experience
• Review and confirmed list of capabilities against BRD - must have recent working experience
• Manage the change process within the analysis phase
• Review and signoff functional specs prepared by various SAs
• Review test cases with SIT testers
• Provide support for SIT/UAT
• Provide support on product incident investigation and resolution

Team Collaboration

• Transition functional and non-functional requirements to System Analysts, and ensure a clear and complete understanding of the requirements
• Work under the supervision of senior FBA and solution architect to derive final solution
• Work with Test Manager to translate business requirements into test scenarios
• Facilitate / provide "Train the Trainer" on application enhancements
• Maintain up to date knowledge base related to application features and processes (subject matter expertise)
• Testing & Scope Management
• Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)
• Perform impact assessment and estimation for Project Change Request

Domain- Banking

Join our team if you're a self-confident and highly motivated individual. Being a quick learner with robust communication skills makes you an excellent fit. Experience the flexibility of working from home with adjustable hours.

Your core responsibilities involves

• Scheduling sales meetings with potential clients
• Updating current clients on company developments
• Handling administrative tasks tied to sales services

It's crucial to note that this position is entirely remote, demanding self-sufficiency and discipline. The salary range is $3,000 - $6,000 monthly. Candidates should possess a minimum of "A" Level, diploma, or degree qualifications.

Job Description

As a member of Network Revenue Optimization team within FedEx AMEA Marketing division, you will be responsible for Air Express demand and capacity planning for long and medium term. Air Express demand fluctuates and experiences “peak and trough” throughout a year while the goal is to optimize profitability and provide competitive service.

Key responsibilities:

• Develop quick understanding of FedEx air network, demand trends and commercial strategies to optimize capacity planning & maximize revenue.
• Commercial assessment & prepare revenue forecast for flight network changes.
• Understand business requirement and leverage data (FedEx internal and external data sources) to develop and present project plans and recommendations to management.
• Proactively collaborate and engage with other key stakeholders to lead and define marketing goals. You will work in close collaboration with cross functional teams in Asia,Middle East and Africa region.
• Demonstrates understanding of factors influencing goal achievement, communicates to key stakeholders and secures commitment.

Requirements:

• Bachelor’s degree or above in Business Administration, Marketing, Economics, Marketing, Mathematics or Statistics disciplines. Master’s degree preferred.
• At least three years’ work experience with strong analytical and project management skills
  • Advanced MS Excel skills and comfortable with data manipulation
  • Database query skills (Oracle & Teradata SQL skills)
  • Experience with Reporting tools and basic knowledge of SAS
• Comfortable with navigating complex business questions by making reasonable assumptions to arrive at decisions.
• Good communication skills with high standard of written and spoken English.
• A quick learner with the ability to work independently and as a team. Able to adapt to a fast-paced environment.

Knowledge of the air cargo or express industry is an advantage

Responsibilities:

• Oversee the call center department.
• Handle incoming calls and feedback from emails or texts.
• Communicate with suppliers and customers.
• Coordinate with suppliers and schedule meetings with them to complete orders
• Arrange and oversee communications, reports, or paperwork with clients and suppliers.
• File a report for any booking system errors.
• Additional ad hoc tasks.

Requirements:

• Degree or Diploma in relevant studies
• At least 4-5 years of customer service experience
• Experience in customer service with tech companies is preferred

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• A Fortune 500 global IT services leader
• Leading IT Company

About Our Client

Our client is the world's leading independent, end-to-end IT services company and Fortune 500 global IT services leader.

Job Description

• Assists team members in producing functional requirements for tool development.
• Proactively identifies and manages changes to requirements and identify risks for the company's clients.

Responsibilities:

• Formulate and define system scope and objectives using knowledge of information technology and industry knowledge/ requirements.
• Act as a liaison between client and technical solutions/ support groups, using strong communication skills to elicit, document, analyse and validate business processes, systems, and solution requirements.
• Research, identify, and specify solutions to problems.
• Support and conduct visualisation, user experience and configuration elements of solution design.
• Document requirements specifications using high-maturity methods, processes, and tools.
• Support requirements management and change management processes.
• Support aspects of the business cycle, including proposals, feasibility studies, and implementations.
• Consider the business implications of the application of technology to the current business environment.

The Successful Applicant

• 2 or more years' of experience in BA.
• Essential: requirements determination using structured techniques for documentation, analysis, evaluation/ validation; decomposition of high- level information into details; abstracting low- level information; distinguishing requests vs needs; distinguishing requirements vs. solutions; classifying/ prioritising requirements; requirements change management and traceability; identifying risks; applying creativity to solving complex problems; building relationships and working collaboratively; effective verbal/ written communication; experience in an industry domain.
• Specialised: developing structured user manuals and training; business rules modelling; develop and executing acceptance test plans.

What's on Offer

• The chance to be part of a well-established technology consulting company
• Scale-up and potential future opportunities for your career
• Health insurance for yourself, your spouse and child(s) and Dental Claims
• Work life balance (Work from home)

We're seeking a Senior Business Analyst to join the team that runs Trade Processing and Regulatory Projects both regional and global for Global Market and ALMT business and operations.

Job Responsibilities:

• Functional expert on Asia region regulatory reporting requirements including transaction reporting
• Strong functional knowledge on GM business and regulatory regime in APAC
• Project management of topics within the scope of APAC regulatory and other transversal projects
• Stakeholder management and strong relationship with APAC business and other support teams including Operations and Finance
• Bring expertise on business data and reporting solutions with a strong focus on delivering strategic solution to increase efficiency ,automation and enhance control thereby reducing risk.

An ideal candidate would come with 8-12 years of experience working in Investment Banking and regulatory reporting domain as a functional analyst

Job Requirement:

• Bachelor's degree or higher.
• Minimum 8+ years of work experience within the financial services industry and/or regulatory reporting focus
• Strong understanding of Capital Market deal flow from pricing to booking, risk management and back office,· especially on FICC instruments – FX, Deposits, Rates, Options, derivatives and others
• Good to have product and processing workflow knowledge of Investment Banking and Corporate Banking
• Experience with integration of technical projects at a global level
• Ability to manage multiple projects across various topics
• Experience working with internal and external technical teams/vendors
• Strong communication and interpersonal skills in front-office setting

Interested candidates may apply through the application system with us. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd

Dinu Dinesh

EA Licence No: 11C5502

EA Registration No. R22110286

We are seeking a skilled and experienced Data Center Facilities Operations Engineer to join our team. The ideal candidate will have a strong background in data center facilities management, with expertise in maintaining and optimizing critical infrastructure components to ensure the reliability, availability, and efficiency of data center operations.

Responsibilities:

• Oversee the day-to-day operations of the data center facilities, including monitoring, maintenance, and troubleshooting of electrical, mechanical, and HVAC systems.
• Conduct regular inspections and preventive maintenance activities to ensure the reliability and performance of data center infrastructure, including power distribution units (PDUs), backup generators, cooling towers, and chillers.
• Implement and maintain environmental controls and monitoring systems to ensure optimal conditions for data center equipment, including temperature, humidity, and airflow.
• Manage data center access controls and security measures, including surveillance systems, biometric scanners, and physical barriers, to safeguard against unauthorized access and ensure compliance with security standards.
• Coordinate with vendors and service providers to procure equipment, manage contracts, and schedule maintenance and repairs for data center facilities.
• Respond to incidents and service requests related to data center facilities operations, including power outages, equipment failures, and environmental alarms, and resolve them in a timely manner to minimize downtime and impact on business operations.
• Document procedures, processes, and configurations related to data center facilities operations, including inventory management, change management, and incident response, to ensure compliance with industry standards and regulatory requirements.
• Participate in capacity planning and expansion projects to support the growth of data center infrastructure, including rack installations, cable management, and equipment upgrades.
• Collaborate with cross-functional teams, including IT, facilities, and security, to ensure alignment of data center facilities operations with organizational goals and objectives.
• Stay current with emerging technologies, trends, and best practices in data center facilities management and make recommendations for improvements and enhancements.

Qualifications:

• Bachelor’s degree or Diploma in electrical engineering, Mechanical Engineering, or related field preferred.
• Minimum of 5 years of experience in data center facilities operations, infrastructure management, or related field.
• Strong technical skills in managing electrical and mechanical systems, including power distribution, backup power, cooling, and environmental controls.
• Familiarity with data center standards and best practices, such as TIA-942, ANSI/BICSI, and Uptime Institute Tier Standards.
• Experience with data center management tools and software for monitoring, asset tracking, and capacity planning.
• Excellent problem-solving and troubleshooting skills, with the ability to analyze complex issues and implement effective solutions.
• Strong communication and interpersonal skills, with the ability to work effectively in a team environment and interact professionally with stakeholders at all levels.
• Relevant certifications such as CDCMP (Certified Data Center Management Professional) or DCFM (Data Center Facilities Management) preferred.

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

Reporting to the Contract Manager, this individual will be part of a team that provides trade support to our Operations and Traders. Job responsibilities include but not limited to:

• Validate deals in ETRM system versus email agreement for consistency.
• Preparation of draft contracts for crude and/or products for traders and operators’ review.
• Sending out contracts after approval.
• Uploading contracts and all counters/amendments to ETRM system.
• Updating master templates, when necessary.
• Reviewing and countering of contracts from counterparties.
• Updating contract Excel worksheet.
• Updating tender Excel worksheet, when required.
• Preparation of tender offers, when required.
• Liaising with Finance/Legal/Demurrage departments on issues pertaining to contract wordings.
• Reviewing of counterparties’ general terms and conditions.
• Perform other ad-hoc duties assigned by manager.

Job Qualifications

• Degree in Trading, Business or equivalent
• At least 3 years’ experience in contract analysis with prior experience working in a trading environment, is a plus.
• With basic understanding of incoterms
• Adept at using systems.
• Good prioritization and time management skills with ability to work under pressure in dynamic environment.
• Proficient software applications knowledge/usage (Microsoft office)
• Excellent team player, flexible, pro-active and able to take initiative to complete tasks.
• Good written and verbal communication skills.

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with [email protected] | Personnel Reg No.: R1105160 | EA License: 02C3423

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

• Collaborate with stakeholders to gain a deep understanding of business objectives,gather requirements, and identify opportunities for process enhancement.
• Analyse user stories, use cases, and requirements to assess their validity and feasibility.
• Conduct thorough analysis of business processes, systems, and data to identify gaps, inefficiencies, and areas for optimization.
• Develop and document comprehensive business requirements, user stories, and use cases to guide solution development.
• Facilitate workshops and meetings to elicit requirements, gather feedback, and ensure alignment among stakeholders.
• Collaborate with cross-functional teams, including developers, designers, and project managers, to ensure successful project delivery.
• Perform data analysis and interpretation to support decision-making and provide valuable insights to stakeholders.
• Conduct feasibility studies and impact assessments to evaluate proposed solutions.
• Assist in the development and execution of test plans, ensuring solutions meet quality standards and user expectations.
• Provide ongoing support and guidance to stakeholders throughout the project lifecycle.
• Stay up to date with industry trends, best practices, and emerging technologies relevant to the business domain.
• Execute all levels of testing, including system, integration, and regression testing.
• Detect and track software defects and inconsistencies, providing timely solutions.
• Apply quality engineering principles throughout the agile product lifecycle.
• Provide support and documentation for testing processes.
• Bachelor’s degree in business administration, Information Systems, or a related field.
• 4-8 years of experience in Information Technology with proven experience as a Business Analyst or in a similar role.
• Strong analytical and problem-solving skills, with the ability to think critically and propose innovative solutions.
• Ability to handle multiple tasks simultaneously, ensuring efficient time management.
• Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
• Proficient in gathering and documenting business requirements using industry-standard techniques and tools.
• Experience with data analysis and visualization tools

Responsibilities

· Assist to document the detailed requirements in line with the Bank’s standards

· Understand existing technology landscape at the Bank with a view to delivering seamless integration

· Ability to think out-of-the-box, engage with stakeholders to streamline system and operational processing.

· Work with various operational teams to establish new procedures as needful

· Work under the supervision of senior FBB, the SAs and Architects to ensure full understanding of BRD is conveyed

· Perform requirement traceability matrix against BRD and FSD

· Review and confirmed list of capabilities against BRD

· Manage the change process within the analysis phase

· Review and signoff functional specs prepared by various SAs

· Review test cases with SIT testers

· Provide support for SIT/UAT

· Provide support on product incident investigation and resolution

Team Collaboration

· Transition functional and non-functional requirements to System Analysts, and ensure a clear and complete understanding of the requirements

· Work under the supervision of senior FBA and solution architect to derive final solution

· Work with Test Manager to translate business requirements into test scenarios

· Facilitate / provide "Train the Trainer" on application enhancements

· Maintain up to date knowledge base related to application features and processes (subject matter expertise)

· Testing & Scope Management

· Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)

· Perform impact assessment and estimation for Project Change Request

Job Description

• Create a business requirement document that summarizes business requirements in detail by;

1. Understanding and analyzing the Payment & Collections current business opportunities, business processes, procedures, customer requirements, operational and system restrictions, regulations with other working group members in the region
2. Gathering and conducting data analysis to ensure our business requirements are accurate based on the data
3. Sharing and confirming whether our business requirements are feasible and adequate from other working group perspective (Business/sales, Product, Systems, Operations, compliance/regulatory requirements, Financial Crime, Treasury etc.)
4. Creating supporting documents and key deliverables accurately and professionally, but user-friendlily to obtain sign-offs from senior stakeholders and working group members on time

• Present business documents to wider audience (e.g. Systems, Operations, Compliance, Financial Crime, Business etc.) to provide comprehensive understanding to them on our requirements

• Participate in Fit & Gap analysis sessions and review deliverables from System working group (e.g. technical documents) to ensure our requirements are well understood by Systems.

• Establish regional operational procedure/product guides for local TB teams to follow with Operations, Systems, Financial Crime, Treasury team and TB teams.

• Manage regional product risk assessment procedure with in-country TB members and regional risk assessment teams.

• Make a Product working group project plan and lead/manage regular Product working group discussions.

• Monitor and manage project tasks/progress for Product working group members (The Bank's branches and Partner Banks) and other stakeholders for on-time project implementation.

• Manage project issues for Product working group with Partner Banks including follow-ups with the teams. Escalate issues to senior members and/or management in a proper manner if any.

• Make the necessary reporting to PMO (Senior management meeting, regular WG meetings etc.) for project updates.

• Plan User Acceptance Test phase

1. Create UAT test plan and test cases
2. Conduct UAT test cases to validate the result

• Prepare and provide user training / knowledge transfers to stakeholders (TB team, operations, sales etc.)

• Be a Liaison for all Product WG members (for any enquiries, consultations, requests, escalations etc.)

• Manage documents, reports and deliverables (signed documents etc.) including establishment of its safe-keeping protocol within Product working group.

Job Requirements

• In depth knowledge of Transaction Banking products (Nice to have).

• Data analysis & business process mapping

• Excellent analytical, mathematical, and creative problem-solving skills

• Communication and interpersonal skills with the ability to communicate with people with different culture, background and language.

• Excellent listening, interpersonal, written, and oral communication skills

• Team player that values working in a multicultural environment.

• Logical and efficient, with keen attention to detail

• Highly self-motivated and directed

• Ability to effectively prioritize and execute tasks while under pressure

• Highly responsible to fulfil tasks by self-managing tasks and address issues with the support of senior colleagues when the need arises.

• Open minded to technical matters / discussions / documents.

• Experience working in a team-oriented, collaborative environment

• Good proficiency in MS Office applications (Word, Excel, and PowerPoint).

Job Description & Requirements

Analyst: Involves completing detailed analysis of complex data, systems or ideas and providing reports and recommendations. May also involve day-to-day data management in company software applications

Standard II: Professional who applies acquired job skills, policies, and procedures to complete substantive assignments, projects and tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action. • Senior I: Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems or issues of diverse scope and determines solutions.

Senior II: Professional leader with a high degree of knowledge in the overall field and recognized expertise in specific areas; problem-solving frequently requires analysis of unique issues or problems without precedent and/or structure. May manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy.

JOB SPECIFIC RESPONSIBILITIES -Data Management and Governance; Implement data architectures and models; data integration processes and best practices; perform master- & metadata management; data stewardship; data quality management; maintain data definitions; data lineage; data dictionaries; and business rules; publication; knowledge management; user training and support.

SKILLS Analytical Skills; Accuracy & Attention to Detail; Numerical Skills; Planning & Organizing Skills; Presentation Skills; IT Technical Skills; Database Programming Skills; Data Modeling Skills

Education: Bachelors’ degree or equivalent in Computer Science, MIS, or similar discipline. Language: Proficiency in English. Accreditation: Specific business accreditation for Data Management