Property Executive

Work Dynamics - Integrated Facilities Management

Property Executive duties and responsibilities include planning and executing strategies for completing property management, periodic preventive maintenance, reactive maintenance and maintenance projects within KPI and in a timely manner. Supervising all property management, soft services, M&E services (include M&E minor project work), leading a team and vendor groups to manage and support the tactical delivery and be the on-site key point of contact for the key stakeholders. You will be supporting and assist managing the growth and performance of the site operations together with the SFM, Cluster Leads, peers through leadership, drive excellence, and participate in key discussions. You will also work closely with client’s line managers on property, soft services, mechanical, electrical, and technical field strategy and in driving the implementation of all features include on site. The responsibilities will include supporting the site budget, inventory management, maintenance and operations, contract services, purchasing of material, and equipment & supplies. Ability to effectively communicate via phone and email ensuring that all administrative duties are completed accurately and delivered with high quality and in a timely manner. Rely on experience and judgment to plan and accomplish goals and a wide degree of creativity and latitude is expected. Direct report to the assigned Cluster Lead or Manager. As an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks. Likewise, you’ll be working side-by-side with both engineering and facilities departments in handling our contractors. Ensuring workplace safety is also within your scope. You will actively participate in health and safety reviews and identify potential risks. You will also participate in emergency evacuation procedures as needed.

Responsibilities

• Manage and oversee the preventive and corrective maintenance works in association with soft and hard FM services where applicable. These shall include but not limited to cleaning, pest control, security, fire protection system, security system, lifts system, ACMV, plumbing & sanitary system, building works, etc. Monitor submission of supervisors’ daily inspection and periodic cleaning reports.
• Manage and oversee the carpark operations and its parking guidance system. Review cleaners’ and landscapers’ deployment and duties to optimal use of manpower.
• Attend to all complaints/feedback, incidents and crisis situations and submit incident report.
• Liaise and coordinate with Contractors to ensure timely maintenance works are done.
• Supervise and ensure that all types of routines and ad-hoc repair works undertaken by the term contractors are carried out according to the Contract. Coordinate with the vendors for their plan training programme for cleaners, landscapers and pest control.
• Compile service reports and send them to Client.
• Plan and implement improvement work for the buildings under his/her care.
• Inspect building common areas and tenanted spaces, reporting all defects and noncompliances to Facilities Manager (FM) or Cluster Leads.
• Attend tenancy fit-out meetings.
• Source for quotations for ad-hoc repair works, parts replacement, and other work.
• Prepare cost estimates for ad-hoc maintenance, reinstatement and improvement works and work completion form/job sheet once work is completed for billing purpose.
• Establish communication with tenants on any disruptions, feedbacks, fitting-out and maintenance works conducted on site.
• Use of Computerized Maintenance Management System (CMMS) to record defects and update the status of the feedback till closure.
• Manage PTW application by the Contractors or Tenants.
• Ensure all statutory licenses and permits are renewed timely (e.g. fire cert, petroleum & flammable materials storage licence, building signage, annual water tank cleaning, periodic structural inspection, periodic façade inspection, etc.)
• Render assistance for VIP Visits and Events.
• Assist the FM or Cluster Leads in preparing the monthly KPI presentation slides and management report.
• To undertake other work assignments which the Management may assign.

Requirements

• Diploma or Degree holder in Building or Facilities related disciplines with min. 3 years of related working experience.
• Fire Safety Manager Certification an added advantage.
• Good understanding and knowledge of facilities operations / tenant management.
• Proficient in MS Office, PowerPoint, Excel, and ability to analyse data.
• Team Player and willing to learn.
• Independent, self-motivated, flexible, responsible, and able to work under pressure.
• Pleasant personality, strong customer service, interpersonal skills, and problem-solving ability.

Duties and Responsibilities:

• Attend site survey/visit with contractors
• Prepare project documentation (MOS, RA, SWP, permits…)
• Coordinate deliveries to site
• Coordinate site activities with contractors
• Supervise works by contractors
• Maintain safe working environment onsite
• Ensure good housekeeping onsite
• Manage and track work schedule
• Communicate with internal and external parties to ensure smooth project implementation.

Requirements:

• Minimum 3 years of relevant experience in construction industry
• Able to read and understand technical drawings.
• Good team player and communication skills.

Job Description & Requirements

• Handle Payroll process and government claims
• Manage work pass applications and renewal of passes
• Assess training needs to apply and monitor training programs
• Conducts new-employee orientations and employee relations counseling
• Establishes and maintains department records and reports.
• Employee relations, including managing absence, disciplinary, grievances and sickness
• Policy and procedures implementation of new HR policies, procedures and processes
• Competence to build and effectively manage interpersonal relationships at all levels of the company
• Handle MOM, CPF, IRAS and related government agencies on HR matters
• Adhere to all company policies, procedures and business ethics codes.

Role and Responsibilities

• Ability to lead the Project Team to achieve excellence in the project.
• Plan and manage project schedule to ensure project completion according to schedule
• Manage subcontractors’ activities to ensure compliance with contract requirements.
• Monitor compliance of work with workplace safety and health regulations.
• Monitor project delivery quality to ensure they meet project requirements and regulations.
• Implement control measures for material/plant & equipment/utility usage.
• Supervise daily site activities.
• Other ad hoc duties assigned by Management.

Job Requirements

• Degree in Civil / Structural / Building Engineering
• Require to obtain either Advance Certificate in Construction Productivity,Certified Construction in Productivity Professional or Specialist Diploma in Construction Productivity （CCPP/SDCPCCPP/SDCP）
• Minimum 3 years and above of project management experience with any scale of construction project.
• Computer skills- Using Microsoft Projects, Excel, Word & PowerPoint, etc.
• Certify in (CSCPM) Construction Safety Course for Project Manager or Manage Workplace safety & health in construction site lvl 4
• Microsoft Project

• Taking off quantities
• Pre and post contract administration
• Prepare VO, claims
• Source for sub-contractors, suppliers and etc
• Provide support in any other adhoc duties as assigned by superior from time to time.
• Possess Diploma in Building or Quantity Surveying or its equivalent
• Minimum 3 years working experience is required in pre-tender & post-tender of schools, condominium & other building projects.
• Analytical and meticulous with strong interpersonal and good negotiation skill.
• Able to multi-task, initiative and driven to learn
• Must be organized, independent with minimum supervision, good sense of responsibilities and resourceful
• Knowledge in ISO will be an added advantage
• Able to start work in short notice

Roles & Responsibilities

• Manage construction activities and progress independently
• Able to understand structural drawing, specifications and requirements.
• Ensure work is implemented in accordance with approved drawings, contract specifications, and regulatory requirements.
• Supervise structural/architectural works, co-ordinate with client's representatives.
• Supervise and lead a team of workers and sub contractor to perform on site work
• Ensure the quality of work
• Responsible for implementing the work plan of the Project Manager ,Attend project meetings
• Prepare daily & monthly progress report and work schedule
• Ensure all work activities are conducted safely Oversee quality control and health matters on site.
• Prepare progress reports and attend all required meetings or briefings with Top management.
• Work with the QS team to document any changes or deviations from the original plans and specifications.
• Other ad-hoc tasks within the Manager’s capability

Job Requirements:

• Possesses a Bachelor Degree in Civil Engineering or equivalent
• Have knowledge in the preparation of engineering project proposals and method statements
• Able to understand the drawings and scope of works
• Can work independently

QUANTITY SURVEYOR

$2,500 - $3,900

Responsibilities

· Preparation of Tender Submission

· Taking off quantities and measurement

· Requesting for quotations/proposals

· Assist to prepare early stage budgets and detailed cost plans

· Assist in procurement and negotiation of price with suppliers and sub-contractors

· Track, prepare, monitor all change orders/variation orders

· Project administration and execution of running projects and meetings

· Prepare interim valuation and Progress claim certification for sub-contractors’ claims

· Finalization of project accounts

· Preferred can speak Mandarin

Requirements

· Qualification or experience for Quantity Surveying, Civil Engineering, Building, or any equivalent

· Minimum 1 year of local working experience in construction related company

· Good written & verbal communication skills

· Good working attitude and willing to learn

· Proficient in AutoCAD

· Able to start work within 1 month

Work Days – 5.5 days

For interested applicants, please indicate in your resume the following: - availability (in weeks/months), expected salary in SGD, and reason for leaving previous employments.

Thank you for your application but we regret that only shortlisted candidates will be notified.

Resident Relations/ Facility Officer supports the Manager in the general administration of the estate

Job Responsibility

Responsible for the common facilities in:

• The management, bookings, maintenance of all facilities (swimming pool, spa pool, sauna, gym, squash and tennis courts, playgrounds, putting green, BBQ pits, function room, games room).
• Keying in of data
• Handing over of security pass / carpark label
• Collection of Admin fee / Renovation fee / Security Pass
• Administer the following works:
• Refund of renovation deposit
• Refund of other deposits (Security pass / 2nd carpark label / BBQ pits / Function hall)
• Order and keeping track of stationery inventory including office inventory
• Postage record for mailing
• Filing and updating of all administrative documents and files and ensure that they are kept and filed in a manner which facilitates their easy retrieval;
• Registration of movement of key (in key press)
• Preparation of circular to Subsidiary Proprietors / residents
• Distributing incoming fax / letters and keeping proper records of correspondences
• Keeping record of file opened
• Negotiate / Sourcing in purchase of budget items for office equipment
• Keeps the petty cash, if assigned.

Inspecting construction sites regularly to identify and eliminate potential safety hazards.

· Supervising and instructing the construction team as well as subcontractors.

· Educating site workers on construction safety regulations and accident protocol.

· Enforcing site safety rules to minimize work-related accidents and injuries.

· Handling site accidents in accordance with established accident protocol.

· Maintaining an accurate record of construction employee attendance.

· Evaluating the performance of construction employees and instituting disciplinary measures as needed.

· Analyzing blueprints to ensure that construction projects meet design, safety, and budget specifications.

· Recommending changes to construction operations or procedures to increase efficiency.

Responsibillities;

• Partner with clients to ensure building activity is communicated.
• Manage and coordinate management and maintenance plans, implementing and communicating property by-laws.
• Managing scheduled statutory certification and inspections of the common properties.
• An understanding of defect management, coordination of contractors, managing warranties, and planning activity according to the project plan.
• Review tender service contracts and provide appropriate scope of work for each contract.
  Organise, manage, and monitor all facets of the estate operations to maximise cost
  efficiencies.
• A high level of customer service, developing and maintaining relationships with all property
  stakeholders, including owners, tenants and clients.
• Ensuring the estate is kept to exceptional presentation and standards.

Requirements

• Degree in Building Services with a technical understanding of building construction trades, defects, maintenance, and tender service contracts.
• Strong administrative skills focused on professionally written communication, highly
  organised, strategic planning, resourceful, and close attention to detail.
• Intermediate Microsoft Office skills - Outlook, Excel, Word, and being adept in technology.
  Ideally more than 5 years of Building Management experience with portfolio management.
• Candidates with property management, facilities or asset management experience will be highly regarded.

Job Description:

-Handle the application, renewal, and cancellation of work passes

-Handle company insurance renewals, including Work Injury Compensation, Foreign Worker Medical, Vehicle insurance

-Coordinate training and development initiatives, such as CSOC and core trade classes

-Liaise with dormitory operators on workers’ dorm matters

-Manage government-related tasks, including MOM, government paid leave applications, levy waivers

-Manage the whole recruitment cycle if necessary

-Handle administrative requests from managers and directors

-Assist and provide administrative support for all departments

-Handle administrative documents, update and maintain proper records and proper filing systems

-Answer phone calls, checking and replying daily emails. You are advised to maintain a polite and professional manner of communication

-Perform general clerical duties which include preparing of documents and filing

-Handle office upkeeps such as replenishment of stationeries

-Manage and maintain contracts/agreements related to office

-Any other administrative ad-hoc matters or undertake additional task and responsibilities when required

Requirements:

Competent with Microsoft Office and computer skills

Relevant HR and administration related qualifications

Well-versed in Employment Act

Good command of both English and Mandarin

Working Hours: 5.5 days, Mon to Fri (9 am – 6 pm), Sat (9 am – 1 pm)

Responsibilities:

• Report to Project Manager.
• Responsible for on-site technical and engineering matters.
• Supervise & coordinate day-to-day site works, including sub-contract works, safety and quality control.
• Coordinate with Archi, C&S, M&E, BIM team on drawings, BIM models and site activities.
• Site inspection & upkeep of site record.
• Attend meetings, liaise with consultants, clients, etc.

Requirements:

• Relevant Degree in Civil Engineering recognized by Singapore PE Board.
• Minimum 10 years of experience in construction projects.
• Analytical, organized and possess strong planning skills.
• Excellent project and time management abilities.
• An effective communicator and has strong interpersonal skills.
• Highly driven and able to work under minimum supervision

Roles & Responsibilities- Preparing statutory accounts.- Ensuring Daily payments, amounts and records are correct.- Working with spreadsheets, sales and purchase ledgers and journals.- Recording and filing cash transactions.- Controlling credit and chasing debt.- Invoice processing and filing.- Processing expense requests for the accountant to approve.- Bank reconciliation.- Liaising with third party providers, clients and suppliers.- Updating and maintaining procedural documentation.- Support duties related to accounts payable and accounts receivable functions- Assist with preparation of financial and statistical statements and report- Communication in English and Mandarin (In order to liaise with Chinese speaking associate)

Job Description

- Responsible for planning, scheduling, forecasting, conducting and coordinating the technical issues (including structure, architecture, M&E, landscape and interior, etc) of projects.

- Responsible for submission of Architectural samples, shops drawing and other related documents to the consultants or authorities

- Coordinate and monitor work progress at site to ensure works progress to meet master programe

- Overall responsible for the effective implementation and successful completion of construction projects undertaken by the Company within schedule, cost and quality.

- Liaise closely with subcontractors, architects, consultants and authorities; set guidelines and provide expertise and supervision to the team.

- Properly trained in QEHS Policy, Objectives, impact/risk assessment, relevant safe work procedure/ operational control procedure, management Programmed, applicable legal and other requirements.

- Ensure all submissions and applications to the relevant authorities to facilitate RI, TOP and CSC clearance, Combine all necessary documents for handover

- Other ad-hoc duties as assigned

Job Requirement

- Diploma/Degree in Civil Engineering

- Min 5 years experience in Project Engineer or relevant for luxury landed house project.

- Able to communicate and liaise with Chinese speaking associate

- Good communication skills and ability to work independently under minimal supervision, Good knowledge in local standards & requirements

- Familiar with AutoCAD, Revit, BIM

Working hours: Monday to Saturday: 8am to 7pm at project site

• Carry out project site supervision
• Assist Project Engineer on site
• Liaise and manage sub-contractors from all trades
• Ensure that work is carried out in compliance with drawings, designs, specifications and all authorities regulations.
• Daily updates of work progress to Project Manager/ Engineer
• A good team player and willing to be stationed at the site office.
• Assist in handling and receiving of materials & equipment on site
• Arrange and plan workers working schedule weekly / monthly
• Take daily site minute

• Carry out project site supervision
• Assist Project Engineer on site
• Liaise and manage sub-contractors from all trades
• Ensure that work is carried out in compliance with drawings, designs, specifications and all authorities regulations.
• Daily updates of work progress to Project Manager/ Engineer
• A good team player and willing to be stationed at the site office.
• Assist i handling and receiving of materials & equipment on site
• Arrange and plan workers working schedule weekly / monthly
• Take daily site minute

• Planning, coordinating and managing all phases of construction projects, including project initiation, planning, execution, monitoring and closeout.
• Establishing project objectives, scope and deliverables in collaboration with stakeholders and ensuring alignment with client requirements.
• Developing and managing project schedules, budgets and resource allocations to ensure cost efficiency and timely delivery.
• Liaising with architects, engineers, contractors and subcontractors to monitor construction progress, resolve issues and ensure compliance with specifications and quality standards.
• Managing procurement processes, including bid evaluations, contract negotiations and vendor selection.
• Oversee project budgeting and cost control and manage change orders to ensure adherence to budgetary constraints.
• Conducting regular site inspections to assess project progress, identify risks, and ensure compliance with safety protocols and regulatory requirements.
• Maintain effective communication with project team members and stakeholders to provide project updates, address concerns and foster strong working relationships.
• Responsible for planning, scheduling, forecasting, conducting and coordinating the technical issues (including structure, architecture, M&E, landscape and interior, etc) of projects.
• Responsible for submission of samples, shops drawing and other related documents to the consultants or authorities
• Coordinate and monitor work progress at site to ensure works progress to meet master programe
• Overall responsible for the effective implementation and successful completion of construction projects undertaken by the Company within schedule, cost and quality.
• Liaise closely with subcontractors, architects, consultants and authorities; set guidelines and provide expertise and supervision to the team.
• Properly trained in QEHS Policy, Objectives, impact/risk assessment, relevant safe work procedure/ operational control procedure, management Programmed, applicable legal and other requirements.
• Ensure all submissions and applications to the relevant authorities to facilitate RI, TOP and CSC clearance, Combine all necessary documents for handover
• Other ad-hoc duties as assigned

Job Responsibilities:

-Research and identify potential suppliers and vendors.

-Negotiate prices, terms, and delivery schedules with suppliers.

- Evaluate supplier performance and maintain strong relationships.

- Analyze market trends and forecasts to make informed purchasing decisions.

-Collaborate with site supervisor

-Issue Purchase Order according to Material Requisition from site

Job Requirements:

-At least 2 years of relevant working experience

- good in negotiation

-Bachelor's degree in business, supply chain management or related field.

-Ability to work collaboratively in a team environment.

-Strong negotiation and communication skills.

-willing to learn.

Responsibilities:

• Preparing project status reports by gathering, analyzing, and summarizing relevant information.
• Coordinating efforts for permit applications and ensuring all permits are obtained and kept up to date.
• Overseeing the ordering and delivery of materials, ensuring they arrive on time and are allocated correctly.
• Maintaining and updating project databases and records, including contracts, change orders, and project schedules.

Requirements:

• Relevant Diploma/Degree in Electrical Engineering from a recognised Polytechnic
• Proficient with Microsoft Office Suite, AutoCAD and project planning related software are required to prepare for proposal, reports and logs
• Possess knowledge in project management tools, solutions, and techniques highly desirable
• Possess safety awareness at all times

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to shinleng.liew(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23119309 | EA License 16C7883

Facilities Coordinator (School)

Work Dynamics - Integrated Facilities Management

Location: Bukit Batok

Key Responsibilities:

1. Event Coordination:
- Plan, coordinate, and execute various school events such as assemblies, concerts, exhibitions, and sports events.
- Liaise with event stakeholders including staff, students, parents, and external vendors to ensure events are well-coordinated and successful.
- Manage event logistics, including venue setup, equipment arrangement, and catering services.
- Coordinate with teachers and students to organize performances, presentations, and displays during events.

2. Traffic Management:
- Implement and enforce traffic management protocols to ensure safe and efficient flow of vehicles and pedestrians during school assembly and dismissal times.
- Direct traffic flow and assist students and parents in safely entering and exiting the school premises.
- Collaborate with school administration and security personnel to address any traffic-related issues or concerns.

3. Facilities Management:
- Oversee the maintenance and upkeep of school facilities, including classrooms, auditoriums, gymnasiums, and outdoor spaces.
- Coordinate with maintenance staff and external service providers to address facility maintenance and repair needs promptly.
- Conduct regular inspections to ensure facilities meet safety, cleanliness, and functionality standards.

4. Communication and Collaboration:
- Communicate effectively with various stakeholders including school staff, students, parents, and external vendors to ensure clear understanding of event and traffic management procedures.
- Collaborate with other departments such as administration, security, and transportation to streamline operations and address cross-functional needs.

Requirements:

• Minimum 4 years of relevant experience in construction work
• Able to work shift hours
• Able to commit overtime in the event of urgent work including weekends.
• Independent, positive working attitude and able to build a good working relationship with migrant workers.

Responsibilities:

• Allocating works to workers and monitoring of workers independently with minimum supervision
• Coordinate with co-drivers for workers or material pickup and delivery
• Plan/coordinate site works and ensure that the project can finish within the time frame provided by customer
• Report manager and office on the job progress and issue happened on site
• Assisting with hands on practical works when needed.
• Bangla speaking skills is more advantage

Summary :

• Basic up to $9000
• 5 days, Office Hours
• Variable Bonus

Job Scope :

Project Manager, Construction

• Direct and oversee all phases of diaphragm wall construction projects from start to finish.
• Ensure the design and technical specifications are accurate and meet project requirements.
• Liaise with architects, engineers, subcontractors, and suppliers for effective project collaboration.
• Implement and monitor safety protocols to comply with health and environmental regulations on-site.
• Assess project timelines and milestones, adjusting plans as necessary to achieve deadlines.

Job Requirement:

• Candidates with related experiences are welcome to apply
• Candidates with Electrical study background will have added advantage
• Minimum Bachelors degree in Civil Engineering, Construction Management or a related field

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Nguyen Thi Hue (Nily) (R24122886)

EA License No: 20C0358

Regional Account Director

What this job involves:

Putting clients first—always

Client satisfaction is second nature to us, that’s why you’ll make sure that we build and maintain strong strategic relationships with our stakeholders. You’ll be the single point of contact for our regional service delivery. As such, you must develop deep understanding of the clients’ key business drivers influencing their decision-making process and how such decisions relate to their requirements for our services. You’ll also see to it that our clients’ outsourcing needs and our own objectives for the account are perfectly in sync.

Devising win-win solutions for all parties

You’ll be a steward to our clients, looking after their financial interests by developing property budgets and forecasts based on their finance calendar. You’ll play a pivotal role in helping our clients achieve their financial goals—be they revenue, expenses, debtor or growth targets. As you tend to our clients’ best interests, so should you represent ours by being on the lookout for opportunities to cross-sell our other services. Collecting fees from clients and tracking outstanding payments also fall on your shoulders.

Staying at the forefront of operational excellence

You’ll be the main visionary and strategist for our regional plans. As such, you must understand the clients’ business needs inside and out. You’ll be the go-to person for the overall operations—taking charge of all the resources—including technology, manpower and standard operating procedures—needed to run the operations smoothly and seamlessly.

Driving team success

Apart from the technical aspects of the role, you’ll also create a culture of collaboration, positive learning and teamwork. You’ll identify your team’s strengths and improvement areas, leading them to excellence through coaching, feedback and recognition. You’ll be the heart of the team, resolving conflicts among members and ensuring that respect for individual differences always prevails. Most important, you’ll lay the groundwork for the future, ensuring we have the next generation ready to move up (or across) and fill roles at the company.

Becoming a trustworthy authority

Do you have what it takes to be a governance champion? If so, you are perfect for this role! Particularly, you must ensure all parties uphold their duties stated in the contract. You're also the one managing the governance process for the account. As such, you’ll rally the team toward achieving the agreed key performance indicators, service levels and other compliance measures. How to roll out change control process effectively is also another challenge you need to take on.

Sound like you? To apply you need to be:

We uphold excellence in everything we do—and we’re always on the lookout for people who share our values. To fit this role, you should be a:

Seasoned expert

You have at least eight years’ experience in facilities account management under your belt. Likewise, you are a pro at handling complex account structures and client sensitivities. You are also an ace on the technical and financial know-how of running a service delivery team.

Critical thinker

Does problem solving come naturally to you? In this role, you will need to come up with strategies in applying holistic approaches and long-term solutions for complex problems. You’ll also need excellent organizational skills to priorities work and meet tight deadlines.

Compassionate leader

Teamwork is a vital aspect of our brand, and we’ll expect you to value this as well. You’ll be the team’s anchor in difficult days and their proud leader in times of success. Most important, you’ll lead by example, and promote open, constructive and collaborative relationships at all levels.

Facilities Coordinator - Safe Permit & Operations

Work Dynamics - Integrated Facilities Management

Location: Mapletree Business City (Pasir Panjang)

Client: Leading Global Technology company

DUTIES & RESPONSIBILITIES

The FC must be able to offer assistance to all staff at this site. The expression “Going above and beyond” is a normal operating standard for this position. The FC will perform any other tasks that may be assigned to them which is related but not exclusive to customer service, hospitality and experience, finance and admin, project coordination, the broad spectrum of facilities & building management and operations (hard and soft services, transport and waste management, etc), space planning, event management and any others that may fall within the scope mentioned.

Create and provide memorable and exceptional experience for all clients, internal and external, in the client office:

• Ensure messaging is consistent and in line with directions given by the Supervisor.
• Respond to client inquiries and concerns promptly and with courtesy and enthusiasm.
• Build relationships by engaging clients in authentic, personable conversations.
• Create WOW experiences by anticipating client needs and seizing the moment; acting on them before being requested.
• Provide a positive environment where things get done.
• Take ownership of customer issues and proactively seek to resolve them quickly.
• Provide end to end service; take responsibility and accountability.

Provide exceptional communication to clients:

• Communicate effectively and correctly.
• Respond, follow up and close – both via email and in person in a timely manner.
• Maintain current/up to date knowledge of the building and office procedures and client/guest-related information including, but not limited to:
• Information about the history of the office location, and the office design concept.
• Information on the facilities of the building, in the office, and of the general area.

Vendor Management

Emergency response procedure and incident reporting.

Safe Permit

• Manage the Safe Permit Portal: - Oversee and maintain the Safe Permit portal, ensuring smooth operations and user accessibility.
• Manage end-to-end Safe Permit Submission - Review submitted permit
• Handle the registration process for vendors
• Conduct Training:- Provide training sessions to external vendors and other stakeholders on Safe Permit procedures and protocols.
• Compliance: - Ensure adherence to Safe Permit protocols and EHS (Environmental, Health, and Safety) regulations.
• Familiar with risk assessment and method statements.

Patrol and check the office for cleanliness issues, safety (and security) hazards and document any irregularities:

• Be the eyes and ears of the EHSS and soft services/hard services/ operations team. Maintain the general presentation of the office by appropriately notifying departments/owners responsible for the maintenance, or to self-perform the remedy immediately, regardless whether it is a temporary or permanent solution, and where it is possible to do so without compromising on safety and standards.
• Report infractions immediately and according to procedure.
• Report and log data on unusual occurrences such as property damage, injuries, theft, etc and create detailed incident reports in a timely manner:
• Gather information in accordance with procedure and prepare incident reports within KPI or policy guidelines and free from errors.
• Provide back-up support and cover to absent team members. Provide emergency on-site attendance as needed:
• Carry out tasks relating to customer service, hospitality and experience, administration, the broad spectrum of facilities & building management and operations (hard and soft services, and waste management, etc), event management and any others that may fall within the scope mentioned.

Critical Competencies for Success:

Client Focus & Relationship Management:

• Demonstrates proactive and professional approach to customer service and stakeholder engagement
• Able to interact with a wide range of client staff, including senior levels and support staff
• Able to manage conflict and balance between client and JLL requirements
• Has a customer service oriented attitude

Leadership, Collaboration and Team Worker:

• Able to effectively lead a group of people to meet objectives, and promote open, constructive and collaborative relationships at all levels
• Able to work collaboratively and be part of a team working towards meeting deliverables

Project Management & Organizational Skills:

• Excellent planning & organizational skills, ability to prioritize work and meet tight deadlines
• Proven ability to manage multiple operational matters on a daily basis
• Providing onsite support:
• You will be the upper facilities management’s trusted right hand on all facilities-related activities.
• Perform routine site inspections to ensure all building processes and best practices are implemented and maintained.

Problem Solving & Strategic Thinking:

• Capacity to deal with ambiguity and solve problems effectively
• Analytical
• Able to employ holistic approaches and looks at long term solutions

Other Personal Characteristics:

• Strong communicator
• Good presentation skills and possesses strong verbal & written communication skills (English & local language).
• Skilled at using positive language
• An active listener
• Passion for quality
• Has an eye for detail to make sure the best delivery of services
• Self-motivated
• Confident and energetic

Job Description & Requirements

Job Resposibilities :

1. Perfom daily administrative duties , general office adminitration.

2. Bookkeeping - Data entry , issue invoice , filling , prepare payment.

3. Work pass related matters - Work permit application/renewal/cancellation.

4. Handle worker training.

5. Computation of worker's time card.

6. Any other tasks as assigned.

Job Requirement :

1. Bilingual in English and Mandarin.

2. Computer Literate.

3. Positive attitude ,self-motivated.