Senior / Customer Service Associate, Group Contact Centre

As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements:

• Minimum Diploma in any discipline. (Fresh graduates are welcomed)
• Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
• Able to communicate fluently in English and Mother Tongue
• Able to read and write fluently in English
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast pace working environment
• Computer literate and good typing skills
• Able to multi-task and work under a stressful environment
• Willing to work on rotating shifts, including PHs and weekend

Working Location:Choa Chu Kang Polyclinic / Ng Teng Fong General Hospital / The Synergy

We are looking for a highly motivated research officer who is interested in developing next-generation DNA and RNA therapeutics for treating genetic diseases. The individual will be involved in a multi-disciplinary project to develop new technologies and tools for precision editing of nucleic acids. There will be opportunities to further develop techniques in protein engineering, directed evolution, and synthetic biology.

Responsibilities:

• Design and clone constructs for experiments
• Perform activity characterization in vitro and in mammalian cells
• Perform qPCR/RT-qPCR of mammalian cells
• Perform high-throughput sequencing library preparation
• Analyze data and communicate results of experiments to colleagues
• Maintenance of laboratory equipment and general laboratory supplies

Job Requirement

• Bachelor’s Degree in Biochemistry, Biotechnology, Bioengineering, Biological Sciences, Chemistry, Chemical Engineering, or other related fields
• Experience with mammalian cell culture and molecular biology techniques (eg. molecular cloning, PCR, gel electrophoresis, miniprep)
• Experience with flow cytometry, protein expression, bacteriophage, high-throughput sequencing, or bioinformatics will be valued
• Excellent organizational and interpersonal skills
• Highly motivated, passion for science, committed to laboratory work
• Ability to work independently and as part of a team
• Excellent communication (verbal and written) and presentation skills
• Curiosity to learn new knowledge and skills

Job Description

• 3-Day Work Week: Thurs, Fri & Sun
• Chauffeur the director and his family around
• Send children to-and-fro from school and enrichment classes
• Run errands as requested by the director and his family
• Ensure safety and comfort of passengers
• Ensure cleanliness, hygiene and maintenance of vehicle at all times
• Abide by all traffic rules and regulations as stated in the Road Traffic Act

Job Requirements

• A valid Class 3 driving license
• At least 2-3 years of driving experience
• Clean driving record
• Proficient at using GPS/ Familiar with Singapore roads
• Able to work flexible hours, including working on weekends/public holidays
• Reporting Location: Serangoon

Role & Responsibilities

• Supervise construction works, maintain quality control and ensure that the works are carried out in accordance with the project specifications, design intent, approved drawings and site instructions by the supervising qualified persons and project consultants/clients
• Ensure that contractors carry out their work in compliance with the prevailing regulations set up by the building authorities and government agencies of Singapore
• Inspect materials and workmanship of construction work.
• Perform tests to check the quality of materials.
• Review project drawings and specifications, and raise any discrepancies and/or potential problems to the appointed Qualified Person and project consultants/clients
• Attend meeting with qualified persons and project consultants/clients
• Prepare progress reports for their clients.
• Other ad hoc duties as and when directed

Job Requirements & Person Specification (Qualifications, Experience, Skills):

• Diploma/Degree in Civil & Structural (C&S) Engineering
• Ideally already accredited as a C&S Resident Technical Officer (RTO) by Institution of Engineering Singapore (IES) or Association of Consulting Engineers Singapore (ACES)
• Certificate in BCSS (Building Construction Safety Supervision) or other similar construction-safety certification
• At least 2 years of experience as a Resident Technical Officer (RTO) or similar site-based role (e.g. Site Engineer) for Housing Development Board (HDB) / Land Transport Authority (LTA) construction projects

Working Location/ Country: Singapore

Company Description

Our client is a Singapore based deep technology start-up that offers best-in-class A.I. androbotics solutions for the air cargo and logistics industry. We aim to transform the US $ 6 trillionlogistics industry by bringing innovative A.I. and Robotics solutions that help revenue growth and deliver increased profitability across industry participants. They are currently working with large players in the air cargo industry such as Etihad Airlines, dnata (Emirates group), SATS, WFS, Emirates SkyCargo, Menzies Aviation etc., The roll out of our solutions, requires deployment at different locations for the Airline and Ground handling stations across the globe. Deployments are envisaged in South Korea, Vietnam, Thailand, Abu Dhabi, Germany, Netherlands, UK & the US, besides potential locations in Southeast Asia.

They are looking to build a team of committed talented individuals who are passionate about being at the forefront of deploying transformative solutions. They seek independent thinkers who have a strong belief in their capabilities, self-starters who believe in letting their work speak for them.

Job Description

The Billing & Accounts officer has the responsibility for managing day to day accounts related activity and more importantly putting in a process to manage customer billing to ensure timely billing and collections. The candidate should have some experience in managing billing for SAAS solutions and lease subscriptions. Additionally, the candidate should have experience in creating consolidated invoices based on consolidating effort from across multiple user centres. The candidate will also be responsible for managing supplier bills and creating payment schedules.

Job Requirements

• Responsible for daily finance operations include invoicing, payments, receipts and any account payable transactions.

• Responsible for staff claims disbursement, ensure claims are in compliance with company claim policy.

• Perform monthly accounting reconciliation, including bank reconciliation.

• Inventory tracking and updates for the products

• Generating invoices for customer billing based on pre-defined intervals consolidating effort across multiple user locations.

• Support auditing, filing and adherence to statutory requirements.

• Able to handle full sets of books • Office administration

• Any ad-hoc task as assigned.

Job Requirements

• At least a Diploma in Accounting or CAT

• At least 3-5 years of accounting working experience

• Proficient in Microsoft Excel

• Be able to work independently with minimum supervision.

Job Responsibilities:

General Ledger/ AR

• Staff will assist the Finance team with the year-end closing activities and external audit.
• Donations receipts (via cheque, credit card, online) and accounting in Workday and issuance of Tax-Deductible Receipts.
• Prepare reports (Annual Statistic Report, e-collection statistic report etc.) as requested by the management.
• Perform reconciliation of bank statements and balance sheet schedules.
• Prepare journal records for revenue, bank charges, adjustments, etc.
• Assist in prepare monthly and quarterly GL and GST report and e-collections report
• Prepare bank reconciliations, balance sheet account reconciliations, and follow up on reconciliation items.

Requirements:

• Minimum Diploma in accounting.
• 2 years of relevant working experience
• Good knowledge and experience in handling matters relating to Donation will be an advantage.
• Good in Microsoft Excel , and multitasking

Send your resume to [email protected]

• Reports to the Finance Manager
• Handle and maintain the full set of accounts, P&L, Balance Sheet, General ledger, Financial Reporting, Forecast, and Budget.
• Prepare and submit quarterly GST returns for the clinics within the deadlines and accurate monthly accounts closing.
• Processing payments to the suppliers and ensuring payments are authorized
• Billing of invoices to inter branches for drugs or manpower transfer and intercompany billing
• Maintain fixed asset register and depreciation listing for all clinics
• Perform monthly reconciliation of payments and bank statements
• Prepare budget and cash flow statements yearly
• Liaise with external Corporate Tax agents on taxation matters
• Process staff claims and reimbursement of claims
• Maintain the General Ledger and reconciled monthly accounts, including journal entries and variance analysis
• Support regulatory and internal reporting, which includes monthly, quarterly, and annual reporting
• Maintain accounting controls and recommend policies and procedures to enhance process efficiencies
• Manage and monitor performance metrics, KPI tracking, and reports of the finance team.
• Maintenance and enhancement of the MYOB software to meet companies.
• Manage procurement of office supplies and pantry items
• Other ad-hoc admin duties assigned by the Management

Requirements:

• A recognized Accounting Diploma or Finance Degree. Minimum 1 years of working experience in a similar capacity.
• Prior experience in the healthcare industry is an added advantage.
• Knowledge in Business Accounting is a key requirement.
• Knowledge of handling a full set of accounts, payroll processing, CPF ruling, GST, and Tax regulations
• Motivated, proactive, and optimistic about overcoming challenges.
• Must be proficient in Microsoft Office, Excel, and Pivot Table. MYOB knowledge will be an advantage.
• Able to work independently with minimum Supervision.
• Able to meet deadlines and with good time management skills
• Excellent interpersonal, communication, and organizational skills are essential.
• Detailed and meticulous, with a good balance between implementation and accuracy.

•To assist the Project Manger, oversee andcoordinate daily operations at construction sites

•Monitor and control material management on site as to ensure proper storage and unnecessary wastage.

•Foster positive communications and relationships with team members, management, vendors and clients.

•Provide for site safety and security, devise and implement site policies and procedures.

•Supervise and evaluate staff, complete employee reviews; keep accurate records of employee attendance and timesheets; provide positive direction to motivate quality performance, discipline personnel when necessary and appropriate.

•Report working progress to managers.

Requirements

•Relevant experiences in construction field

•In-depth knowledge of construciton procedures, equipment & OSH guidelines

•Excellence organizational and leadership skills

•Ability to communicate and report effectively

•Problem solving abilities

Willing to work under the sun and at times overtime and on weekend or holiday.Construction worker , can do the timber, rebar job , working at project site ,structural work. not afraid of dirty, not afraid of tired.Operate of machine, Can use construction machine, knowledge of construction safety . At least 10 years of experience in construction industry.Manage site activities, vendors and sub-contractors，assist the Project Manager in the daily execution of work.Attend meeting, coordination, prepare works schedule & site supervision.Ensure installation is carried out as per construction drawings.Ensure that works are executed within an acceptable standard of workmanship.Responsible for all aspects of site safety.Proven experience as construction worker . Experience in operating equipment like trench rammers , drills, pneumatic hammers. Knowledge of mixing and pouring constructin material ( concrete, sand, grout etc. ) Knowledge of basic engineering and construction principles and methods.Be bilingual,fluent in English&chinese.

• Mondays to Thursdays: 7:15am to 4:15pm, inclusive of 0.5 hr lunch break
• Fridays: 7:15am to 3:45pm, inclusive of 0.5hr lunch break
• Service not required on Saturdays, Sundays and gazetted publicholidays

Scope:

Reception

1. Manage Front Desk duties with customer service mindset meeting the realist challenges and demands of a Primary School setting
2. Answer phone calls, attend to walk-in visitors, takes messages, responds to enquiries and provide general useful information (in a dynamic environment where calls are volumous)
3. Maintain customer related information when required, eg phone log.
4. Communicate with teachers regarding parents’ feedback/ messages from phone calls or walk-in parents
5. Handle daily varied demands and queries from parents/students/ vendors/saff etc
6. Render first level assistance to walk-in students’ needs including sick and injured students. To escalate case to other colleagues in the office immediately if it is beyond superficial cases
7. Handle/support situation when students’ vomit, soiled their clothes
8. Assist student in times of need, eg lost & found items, change of uniform, locating teacher/classroom/parent
9. Assist in receiving of goods and incoming mails
10. Maintain tidiness of the Reception area at all times

General Admin

1. Assist in the counting / sorting / packing / distribution of brochures or leaflets/items to the teachers and students
2. Attend to students leaving school early
3. Assist in the dissemination of information: school circulars, parents’ messages
4. Manage stock of spare uniform
5. Keep stock of first aid items
6. Maintain the forms in the reception trays to ensure forms are current and replenished timely
7. Assist in Primary One registration such as making photocopies of documents; calling parents to submit forms etc
8. Support any othergeneral admin duties as and when required.
9. Any other duties assigned by School Leaders/HODs/AM/OM.

Maintain safety in construction site

develop, implement, review and ensure HSE policies and procedures are being executed and adhereed

prepare, submit and maintain and manage all safety related documents

liaise with client rep / authoritiy to find and implement solutions for daily operation

ensure all safety material / equipment required are procued and are of correct type for use at site

carry out safety inspections

manage safety supervisors and other construction workers to acheive safety at site

• Handle foreign worker and staff related duties such as work pass application, medical examinations arrangement, training course application, registration of address in MOM portal, etc
• Handle all related Workers Dormitory Issues
• Assist in monitoring attendance, process payroll, staff claims and leave management.
• Prepare HR-related letters e.g., Employment, Confirmation, Acceptance etc.
• Assist in recruitment, posting of job advertisement, schedule interview for hiring.
• Manage foreign workers' administration including on-boarding and off-boarding.
• Handle any statutory claims like WICA, MI, Foreign worker levy waiver.
• Assist in training course registration, maintaining training records, training evaluation, and databases.
• Maintaining of personnel records and ensure filing are up-to-date

- delivery goods to construction sites

- obtain goods from supplier

- assist store when not doing delivery eg. checking goods, arrange goods

- maintain lorry assigned to you. eg check oil / petrol level, ensure cleanliness of lorry

- send lorry for repairs or change tyres whenever necessary

- fetch workers to and from construction site

• A Construction Project Manager is responsible for overseeing construction projects from initiation to completion. Their job description typically includes:
• Project Planning: Developing project plans, including timelines, budgets, and resource allocation.
• Team Management: Leading and coordinating project teams, including architects, engineers, contractors, and subcontractors.
• Budget and Cost Control: Managing project budgets, tracking expenses, and ensuring cost-effectiveness.
• Risk Management: Identifying potential risks and implementing strategies to mitigate them.
• Quality Assurance: Ensuring that construction meets quality standards and regulatory requirements.
• Schedule Management: Monitoring project schedules and making adjustments as necessary to meet deadlines.
• Communication: Regularly communicating with stakeholders, providing updates, and addressing concerns.
• Procurement: Overseeing the procurement of materials, equipment, and services required for the project.
• Site Inspections: Conducting site visits to assess progress and address issues.
• Safety Compliance: Ensuring that safety protocols are followed and that the project site is secure for workers and visitors.
• Documentation: Maintaining project records, reports, and documentation.
• Problem Solving: Addressing unexpected challenges and resolving issues that arise during construction.
• Client Relations: Building and maintaining positive relationships with clients and addressing their needs and concerns.
• Regulatory Compliance: Ensuring that the project complies with local building codes and regulations.
• Post-Construction: Managing project closeout activities, including final inspections, warranties, and handover to the client.
• Overall, a Construction Project Manager plays a crucial role in successfully executing construction projects, meeting project objectives, and delivering quality results on time and within budget

Job Summary:

• Mall/ Office Tower
• Salary Range: Up $3,000 + AWS + Average 2.5 Months VB
• Working Location: Central
• 5 days working day, Retail hours

Job Responsibilities:

• Manning of the office tower reception counters and retail mall information counters – including basic operations of systems e.g. office turnstile, BI CRM
• To assist and support shoppers’ needs and requests at the customer service counter
• Ensure all CX related reports are accurately recorded – inventory, redemption transactions, shift reports, lost & found, enquiries log
• Resolve receipt dispute issues by liaising with merchant and shoppers
• Respond to Live Chat and online enquiries, including feedback related to general enquiries.
• Respond to in-bound casual leasing enquiries for atrium space through online platforms (KPI: Enquiry response time & responsiveness)
• Follow up on leasing leads for pushcart and vending machines:
• Secure booking of pushcarts and vending machines, subject to approval of merchandise category by Revenue team (KPI: Closing rate)
• Site walk and inspection of vendor operations

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Registration Number: R22108956

EA Licence No: 20C0426 (Elitez & Associates Pte Ltd)

• TCM Practitioner providing professional mediacal consultation and treatment to patient.
• Providing Traditional TCM treatment method such as Accupunture and Bone Alignment Setting.
• Provide presciptions for patients- TCM Practitioner providing professional medical consultation and treatment to patient.
• Provide TCM diagnosis and treatment to customers, including traditional methods such as pulse diagnosis and tongue diagnosis.
• Develop personalized TCM treatment plans for customers based on their medical conditions, including herbal prescriptions, acupuncture, cupping therapy, spinal alignment, massage therapy and bone setting/chiropractic.
• Offer TCM health consultations and answer customers' questions regarding TCM health preservation and disease prevention.
• Monitor customers' treatment progress and adjust treatment plans for optimal effectiveness.
• Maintain and manage customers' medical records, ensuring accuracy and confidentiality of information.

Malaysians are welcome to apply

Job Responsibilities:

- Perform well-defined procedures in cGMP manufacturing and R&D settings.

- Demonstrate aseptic technique in the handling of product / materials and participate in aseptic process simulations.

- Able to multi-task e.g. con-currently involved in cGMP manufacturing and/or validation tasks and/or R&D trial.

- Able to use Standard Operating procedure (SOPs), logbooks and Batch Manufacturing Records (BMR) effectively and competently.

- Assist in process development e.g. creating scalable processes with improved product yield and reduced production costs.

- Any other tasks / projects assigned by superior and management.

Job Requirements:

- Diploma in biomedical science/biotechnology or related discipline. Degree holders will also be considered.

- 1 – 3 years working experience in similar manufacturing industry or cleanroom environment. Fresh graduates with hands-on experience in cell culture during their final year project and/or internship will also be considered.

- Expertise in cell culture.

- Experience in cell/gene therapy preferred.

- Good knowledge in GMP and other relevant guidelines preferred.

- Self-Initiated, able to work independently and in a team.

- Good communication and interpersonal skills.

Career Level

- Junior – Mid level Executive

Malaysians are welcome to apply

Job Responsibilities:

- Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources.

- Support the design and development of quality procedures, processes, and standards to ensure alignment to quality policy and local regulatory guidelines.

- Provide technical assistance to production on quality and process improvements and perform troubleshooting when necessary.

- Responsible to write and/or update all relevant documentation for project activities.

- Support quality manager during internal and external audit.

- Conduct QC test for every batch of raw material, in-process and finished product.

- Execute the technical transfer and validation protocol for QC assays.

- Assist in the implementation of new assay methodologies and the associated instrumentation.

- Proper issuance and filing of documents in accordance with GxP documents.

- Perform equipment monitoring and basic housekeeping.

- Perform routine clean room sanitization task to maintain the cleanroom ISO standards.

- Identify and facilitate continuous improvements.

- Maintains inventory and submit purchase requests as needed.

- Any other tasks / projects assigned by supervisor.

Job Requirements:

- Degree in biomedical science/biotechnology or related discipline.

- 1 – 3 years working experience in QA/QC role or relevant work experience in similar manufacturing industry or cleanroom environment.

- Proven experience in cGMP, FDA regulations and ICH Guidelines regarding the manufacture of biological products.

- Good knowledge in quality assurance tools, concepts, and methodologies.

- Experience in writing and/or review of GxP documents to ensure good documentation, data integrity, GxP and regulatory requirements are met.

- Experience in cell/gene therapy is preferred.

- Expertise in cell culture, flow cytometry and molecular biology.

- Self-initiated, able to work independently and in a team.

- Ability to communicate at all levels.

Career Level

- Junior – Mid level Executive

Job Responsibilities & Duties:

• Checks foreign workers’ attendance and payroll computation.
• Maintains payroll information by collecting, calculating, and entering data.
• Updates payroll records by entering changes in employees' movements and status.
• Prepares reports by compiling summaries of income, taxes, deductions, and leave etc.
• Resolves payroll discrepancies by collecting and analyzing information.
• Provides payroll information by answering questions and requests.
• Maintains payroll operations by following policies and procedures; reporting needed changes.
• Maintains employee confidence and protects payroll operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed.
• Other ad-hoc duties as assigned by the Management.

Requirements (Qualification & Experience):

• Diploma in Human Resource management or relevant discipline
• 1 year of relevant experience
• Good knowledge in employment laws and practices
• Ability to work independently and as a team
• Possess good communication and interpersonal skills
• Well organized and meticulous with the ability to multi-task in a fast-paced environment.
• Knowledge of Times Software would be an added advantage

Job Responsibilities & Duties:

• To handle the recruitment and selection process.
• Responsible for foreign workers' work passes which includes new application, renewal and cancellation process.
• Maintain employee personal files – both hardcopies and softcopies.
• Maintain and update HRIS to ensure accuracy of data – new hires, changes in movement and exits.
• Prepare HR related letters such as employment contract, salary increment and promotion letters.
• Coordinate logistics for new hires and exits.

Requirements (Qualification & Experience):

• Singaporean only
• Diploma in Human Resource Management or relevant discipline.
• Minimum 3 years of relevant experience in Construction industry preferably.
• Good knowledge in local employment laws and practices.
• Ability to work independently and as a team.
• Possess good communication and interpersonal skills.
• Well organised, detail-oriented and with the ability to multi-task in a fast-paced environment.
• Knowledge of Times Software would be an added advantage.

Responsibilities:

• In-charge of overall maintenance of trees and landscape sites,
• Supervise and control the contractors
• Liaise with related government agencies regarding horticultural works.
• Any other duties as instructed by the General Manager

Requirements:

• Diploma in Landscape Design & Horticulture or other related courses.
• Entry level in relevant Diploma are welcome to apply
• Must be a team player with high integrity, leadership, problem solving and interpersonal skills
• Able to work under pressure and tight deadlines

Purpose & Scope

As the Senior Workplace Safety and Health Officer, you are responsible for planning, implementing and overseeing company's employee safety at work. Your main duty is to ensure that the company complies and adheres to WSHE legislation and regulations (WSH act and Environment)

Key Roles and Responsibilities

• Identifying and recommending best practices and continuous improvement initiatives to reduce work process risks, raise safety awareness, and improve safe work practices.
• Assess the company’s HSSE Management System to identify any deviation, weakness or significant change in organization, risk control measures and provide recommendation for improvement
• Conduct or coordinate In-House Training Program, Safety Promotions or other safety-related activities for Staff and EPC Contractors
• Perform safety audits and inspection of the Company’s worksites to identify and correct potential hazards, and to ensure safety regulation compliance.
• Investigate accidents, near-miss incidents, and occupational injuries to determine causes, install preventive measures, and manage return-to-work activities.
• Assist in maintaining certifications such as ISO45001, BizSafe Partner/ BizSafe Star certificates.
• Perform other ad-hoc duties as assigned by HOD

Qualifications & Experience

• Must be a Singapore Registered Safety Officer / Workplace Safety & Health Officer
• Must have professional knowledge in WSHE legislation and regulations (WSH act and Environment)
• Minimum Diploma in Building / Civil / Structural Engineering
• Minimum 3 years of relevant working experience

Preferred Skills & Qualifications

• Customer focused and results oriented
• Effective presentation and negotiation skills
• Effective communication skills and stakeholder engagement

We are seeking for a motivated and disciplined individual to do hands-on gardener job in indoor and greenhouse area.

Requirements:

• Physically fit to lift at least 10kg item
• Able to work under outdoor/greenhouse condition
• Willing to do soil work
• Experience in working with plants is preferable

Salary and benefits are commensurable to working experience of the candidate. Benefits include annual leave, medical and flexi-benefits, etc.

*For Part-Time position, salary and benefits will be prorated accordingly.

Interested individual should send their applications (including a cover letter and curriculum vitae) to:

Dr URANO Daisuke

Principal Investigator

Temasek Life Sciences Laboratory Limited

Email: [email protected] and [email protected]

(Please note that only shortlisted candidates will be notified)

As a Senior Assistant Manager, you are responsible for the day-to-day operations of the Care and Call Centre (CareHub), which includes the management of the team of Call Centre Officer (CCOs) and administrative staff, to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You shall conceptualise and translate developmental plans of CareHub’s functions and IT requirements/systems into actionable milestones, workflows and SOPs while working collaboratively with the team and stakeholders to make plans a reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives.

You shall be responsible to ensure service standards and KPIs are consistently monitored, reported with areas of improvements identified and actioned timely to drive the achievement of CareHub’s service standards and KPIs with risks mitigated and managed appropriately. In addition, you are responsible for the training and knowledge function of CareHub to support the Call Centre Officers to be competent in their job and able to handle cases in a professional and timely manner.

You shall drive collaborative conversations and partnerships with stakeholders and community partners to develop and implement/review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem. You will need to be passionate about service and innovation as you will be a vital driving force who will support the development of CareHub and shape the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Plan and manage the day-to-day operations of the CareHub in line wit CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Drive the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Spearhead collaborative conversations and change management internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Lead in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Support in the management of team to deliver on CareHub’s service standards, KPIs and adherence to national and organisation’s policies eg. data protection and management
6. Risk management incorporated in workflows and SOPs
7. Responsible for the knowledge and training function of CareHub which includes the set-up of a formal training structure to ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
8. Forecasting and management of budget to support the plans and operations of CareHub
9. Monitor, measure and report on CareHub’s deliverables and KPIs to stakeholders and management in a concise and timely manner
10. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
11. Drive the innovation of CareHub through keeping abreast of the current iss impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Requirements:

· Preferably with at least 4 years of relevant Contact Centre / healthcare and operations related experience

· Possess leadership skills with experience in managing team(s) and ability to motivate staff to perform

· Experienced in project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones

· Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity

· Highly independent, self-motivated and collaborative in team setting

· Good analytical and organization skills with attention to details

· Excellent interpersonal, communication, presentation, writing and problem solving skill

· Ability to analyse complex issues, identify and communicate potential solutions to get buy-in

· Ability to interpret data and derive insights to drive outcomes

· Positive attitude with a customer experience mindset

· Lead with a Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better

· Proficiency with data visualisation / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

Job Description & Requirements

· Work in a team to manage the day-to-day estate operational matters in the Division

· Report to Property Manager of the division

· Involve in the inspection of horticultural works, conservancy cleaning, upgrading building projects, building maintenance issues and all other estate maintenance related works

· Manage and maintain residential and commercial properties in the division

· Liaise with and supervise contractors

· Attend and follow up on feedback from residents

· Carry out enforcement actions related to common property and open space by laws

· Prepare and maintain proper admin and paper documentation

. Any other related duties as instructed by the Property Manager