Job Description

• Industry/ Organization Type: Manufacturing / Industrial Packaging
• Position Title: Warehouse Supervisor
• Working Location: Gul Way
• Working Hours: 5 days, Mon – Fri (8 am – 5 pm)
• Salary: Basic salary Up to $3,300 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Measure and report the effectiveness of warehousing activities and employees’ performance
• Organize and maintain inventory and storage area
• Ensure shipments’ and inventory transactions’ accuracy
• Communicate job expectations and coach employees
• Determine staffing levels and assign workload
• Interface with customers to answer questions or solve problems
• Maintain stock record in system, document necessary information and utilize reports to project warehouse status
• Identify areas of improvement and establish innovative or adjust existing work procedures and practices
• Conform to company’s policies and guidelines
• Supervise and oversee shipping, receiving, warehousing, distribution, and maintenance operations
• Adhere to all warehousing, handling, and shipping legislation requirements
• Maintain standards of health and safety, hygiene, and security in the work environment

APPLY NOW!!!

• A minimum of ITE or a Diploma in a relevant field.
• At least 4 years of experience in a warehouse role, with a background in manufacturing preferred.
• Proficiency in computer skills, with prior experience in an ERP system (SAP highly preferred).
• Candidate with Forklift license is preferred.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66304 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

• Company Benefits & Incentives
• Career Progression Opportunities
• Attractive Salary: Up to $4,000 + Medical Claim + Variable Bonus
• Working Location: Bukit Panjang (near to MRT)
• Working days: 5 days (Mon-Fri) - 10am-7pm

Job Requirements:

• Possesses Diploma in Early Childhood Care and Education (DECCE-T).
• At least 3 years' experience in a pre-school setting.

Job Scope:

• Assist to plan and implement the weekly schedule and programme(s) for preschool children in accordance with the Kindergarten Care guide.
• Observe lessons being conducted in the classrooms and provide necessary feedback to Programme Staff on pedagogy and lesson delivery.
• Assist to plan holiday field trip and ad-hoc activities.
• Assist to plan and manage the staff scheduling, to ensure ratio of staff to child is maintained at all times, including transition periods.
• Ensure the proper use and maintenance of all furniture, furnishings, fittings, equipment and play resources.
• Work with external stakeholders on menu plans, teaching resources, survey evaluation results and make contingency plans.
• Assist with financial reporting, receipts and expenses.
• Assist with staff management and child-parent matters.
• Ensure that the Centre Premises is clean, hygienic and well-maintained at all times.
• Ensure the safety and good well-being of each individual child.
• Maintain an appropriate atmosphere of safety, learning, and fun, in line with centre’s philosophy.
• Perform classroom-teaching duties during the absence of Programme staff.

Interested candidate may contact me and send your resume via WhatsApp or Email:
https://wa.me/6589458859 (Jean) | [email protected]

PLEASE INCLUDE [notice period, last drawn salary and expected salary] in your resume.

PS: No Charges will be incurred by Candidates for any service rendered.

Tan Tze Ying (Jean) | Reg No. R24121620
The Supreme HR Advisory Pte Ltd | EA No. 14C7279

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

in We are seeking a skilled and experienced Supervisor with a strong background in carpentry and project management. The ideal candidate will oversee carpentry projects, ensure quality workmanship, manage project timelines, and lead a team of carpenters to deliver exceptional results.

Responsibilities:

- Supervise and manage carpentry projects from inception to completion.

- Lead and mentor a team of carpenters, ensuring adherence to safety standards and quality protocols.

- Coordinate with clients, architects, and subcontractors to ensure project requirements are met.

- Monitor project progress, track timelines, and ensure projects are completed within budget.

- Conduct regular site inspections to ensure compliance with specifications and quality standards.

- Troubleshoot and resolve any issues or challenges that arise during the project.

- Maintain accurate records of project activities, including labor, materials, and expenses.

- Ensure adherence to all safety regulations and company policies.

Qualifications

- Proven experience as a Supervisor in the carpentry industry.

- Strong knowledge of carpentry techniques, materials, and tools.

- Excellent project management skills, with the ability to oversee multiple projects simultaneously.

- Strong leadership and communication skills.

- Ability to read and interpret blueprints and technical drawings.

- Detail-oriented with a commitment to quality and safety.

- Ability to work effectively under pressure and meet deadlines.

- Minimum of 5 years of experience carpentry and project management.

EA 06C4414 / R1107000

We are seeking an individual with experience in the construction and/or operations of technology facilities for the Equipment Asset Coordinator (EAC) position. The EAC will be responsible for collecting asset information on various equipment throughout the building, which will be stored in an electronic database, to assist the owner in developing a maintenance plan for the building.

The EAC, reporting to the Quality Manager, will be accountable for completing and accurately reporting the equipment asset information.

Responsibilities Specific to the Role:

• Integrate and work as part of a true “One Team” approach on the project, working closely with Fortis co-workers, subcontractors, the owner, and third-party Quality Control (QA/QC) and Commissioning (CX) teams.
• Review the design drawings to identify all equipment in designated areas that need to be catalogued in the database.
• Conduct field walks of the construction site to assign asset tags and collect information on various building equipment, including electrical, mechanical, controls, and other specified equipment.
• All asset information will be recorded electronically on a tablet and uploaded to the database for review and audit.
• Coordinate with various equipment manufacturers and sub-contractors to provide the required information for each asset
• Take photographs of equipment nameplate data and store them in the database.
• Identify any discrepancies between equipment data based on what is installed on-site and report to the QA/QC Manager
• Attend weekly meetings with the QA/QC Manager and owner to report on the progress of asset information.
• Review bi-weekly non-compliance reports issued by the owner and resolve issues observed with asset data.
• Expectations is that 50% of time will be spent in the field on the construction site with 50% in the office to review data.

• Jointly prepare the project start-up and execution plan with the Project Manager, as well as define key project targets in terms of time, cost, quality, resources, EHS, and contractual.
• Manage and plan every stage of a construction project and ensure the project is completed safely, within budget, on time while achieving the desired quality.
• Manage resource deployment and overall management of site at all stages of construction works.
• Manage the procurement of material and stock control, as well as the timely delivery of equipment, building components, and any other related logistics arrangement at all stages of construction works.
• Manage subcontractors, including monitoring of manpower, work progress, and scheduling of their works.
• Work closely with client representatives and consultants in all project matters, especially relating to contracts, construction, and EHS issues.
• Establish appropriate reporting and controlling procedures to improve project operations and delivery.
• Drive the implementation of innovative construction methodologies and practices on-site to improve productivity and achieve lean outcomes.

• Oversee finance, cash flow management and yearly audit activities
• Supervise the accounting department to ensure smooth day-to-day transactions and team development
• Track important KPIs and analyse trends
• Work closely with FM and other Department heads on the annual budget exercise, including developing and monitoring budgets
• Liaison with Global Finance Partners
• Oversee the Foreign Fundraising Assistance Programme (“FFAP”)
• Present monthly and quarterly management accounts to executives and board of directors
• Assist the Board and committees with corporate governance, statutory compliance and risk management
• Present annual financial statements to executives and board of directors

As a Christian organisation, employees will be required to attend work meetings and Christian fellowship meetings, which start and end with religious activities such as prayers, words of worship and bible sharings. Non-Christian employees are not required to participate in the religious activities.

Job Requirements

• Accredited professional accountant
• Degree in Accounting/Audit
• Has exposure to Singapore Charity accounting and governance
• Has experience with COC reporting and other required finance regulations
• At least 5 years of experience in senior accounting/audit /corporate governance role
• Familiarity with NetSuite will be advantageous
• Able to start work immediately will be advantageous
• Alignment with the doctrinal articles of faith and the general rules in the Statement of Faith of our company

Application Requirements

Only applications received through the above link will be reviewed and only shortlisted candidates will be contacted.

Job Types: Full-time, Permanent

Pay: $6,000.00 - $7,000.00 per month

Benefits:

• Additional leave
• Employee discount
• Health insurance

Schedule:

• Monday to Friday

Requirements

* Proven experience as Supervisor or similar role

* Organizational and leadership abilities

* Communication and interpersonal skills

* Self-motivated with a results-driven approach

* Problem-solving skills

* Able to work longer hours with prolonged period of standing.

* Must work on weekends/PH.

Responsibilities

* Set daily/weekly/monthly objectives and communicate them to employees

* Organize workflow by assigning responsibilities and preparing schedules

* Oversee and coach employees

* Identify issues in efficiency and suggest improvements

* Enforce strict safety guidelines and company standards

RESPONSIBILITIES

• Take responsibility for the day to day co-ordination and monitoring of all functions
• Liaise with Sales Team & Culinary Team in procurement of the business
• Conduct site inspections
• To pack equipment and food for all events
• Ensure timely delivering, setting up and clearing of catering functions as per the delivery schedule.
• To liaise with clients on set-up requirements.
• Manage Service Staff
• All related task and duties assigned by the management

REQUIREMENTS

• Singaporean
• Possess Singapore class 3 driving license
• Able to communicate with customers in simple English or Chinese.
• Independent and self-motivated individual with positive attitude.
• Able to work under pressure and a good team player.
• Must be physically fit and strong as the job requires carrying of heavy events equipment.
• Able to work in a fast paced environment.

Job Purpose:

Competent Call Centre Executive to train, manage and lead Call Centre Agents. You will be

responsible for assessing their call quality and providing feedback to attain maximum

customers’ satisfaction. Your goal is to achieve excellent performance from your team that will

bring sustainable business growth.

Job Description:

 Assist in the formulation of KPIs targets for individuals and teams

 Assist in training new call centre agents and ensure agents are well prepared for their calls

 Develop training documents that supports call centre operations

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

1. Staff Management: Supervise and guide salon staff, ensuring adherence to company policies and training.
2. Customer Service: Ensure high-quality service delivery, handle customer complaints, and maintain positive client relationships.
3. Daily Operations: Manage daily activities like appointments, equipment maintenance, and inventory.
4. Sales and Marketing: Implement sales strategies, monitor performance, and support business growth.
5. Financial Management: Oversee budgeting, cost control, and financial transactions.
6. Team Collaboration: Foster teamwork, coordinate across departments, and enhance staff productivity and satisfaction.
7. Market Research: Conduct market analysis to stay informed about industry trends and competitors, supporting strategic decision-making.

• Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

• Organize workflow and ensure that employees understand their duties or delegated tasks

• Monitor employee productivity and provide constructive feedback and coaching

• Receive complaints and resolve problems

• Maintain timekeeping and personnel records

• Pass on information from upper management to employees and vice versa

• Prepare and submit performance reports

• Decide on reward and promotion based on performance

• Hire and train new employees

• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises

Requirements

• Proven experience as supervisor or relevant role

• Familiarity with company policies and legal guidelines of the field

• Ability to learn a variety of job descriptions

• Excellent communication and interpersonal skills

• Outstanding organizational and leadership skills

• Good knowledge of MS Office

Our growing company is seeking to hire a sales manager who will be responsible for supervising and organizing our sales team. You will be in charge of managing organizational sales by developing business plans, meeting planned goals, and coordinating with our marketing department on lead generation. You will also be tasked with overseeing the activities and performance of your sales team by tracking sales goals, setting individual sales targets, and facilitate the ongoing training of your salespeople.

A Bachelor's degree in business or a related field is required. In order to succeed in this role, you will need excellent communication skills and the ability to lead a sales team. Previous experience in a sales-related role is a plus.

Sales Manager Responsibilities:

Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.

Meeting planned sales goals.

Setting individual sales targets with the sales team.

Tracking sales goals and reporting results as necessary.

Overseeing the activities and performance of the sales team.

Coordinating with marketing on lead generation.

The ongoing training of your salespeople.

Developing your sales team through motivation, counseling, and product knowledge education.

Promoting the organization and products.

Understand our ideal customers and how they relate to our products.

Sales Manager Requirements:

Bachelor’s degree in business or related field.

Experience in planning and implementing sales strategies.

Experience in customer relationship management.

Experience managing and directing a sales team.

Excellent written and verbal communication skills.

Dedication to providing great customer service.

Ability to lead a sales team.

Job Description

• Industry/ Organization Type: Manufacturing / Engineering
• Position Title: Machine Shop Supervisor / Production Supervisor
• Working Location: Pioneer
• Working Hours: 5 days (Monday to Friday, 8 AM – 5 PM)
• Salary Package: Basic Salary up to $6,000 + OT + AWS + Transport Allowance
• Duration: Permanent

Key Responsibilities

• Manage and supervise the machinists’ day-to-day activity to achieve production schedules & targets.
• Attend Pre-process discussion, which includes the tools and fixtures to be used for the jobs.
• Assist in production planning; control raw materials and daily process maintenance work.
• Work towards improving the process flow and quality yield.
• Provide good leadership with clear work direction to the production team and align the team to achieve business objective.
• Conduct training & coaching of machinist become multi-task roles.
• Advise Production Manager in assessment of his subordinates.
• Ensure quality products and on-time delivery to achieve company KPI.
• Ensure high quality and safety standards on the shop floor.
• Conduct troubleshooting and suggest corrective actions.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Minimum NITEC/Diploma qualifications in relevant fields
• Minimum 10 years of working experience in machine shop - CNC milling and turning knowledge in Oil and Gas industry is preferred
• At least 5 years of supervisory experience in a manufacturing industry, Oil and Gas industrial experience is preferred
• Good interpersonal skills with positive attitude
• Able to communicate and work with a diverse workforce

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #65874 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C016 | Angel Lim | EA Reg No: R1769781

Job Highlights

· Career Advancement

· Young & Passionate Teams

· Performance Bonus

· Friendly Working Culture

Responsibilities

· Responsible for the successful & effective project management inclusive of planning, implementation, execution, scheduling, monitoring and handover within specified schedule, budget and meeting client’s quality and relevant regulatory requirements.

· Responsible for project budget controls, tracking of expenditures and effectively manage & reduce the costs of delivering projects.

· Critical scrutiny of contract documents and drawings, communicate effectively & negotiate with consultants, clients, authorities, contractors on engineering, contractual matters, and project implementation.

· Review the overall productivity and provide recommendations for improvement.

· Ensure health & safety and regulatory compliance in accordance with all applicable & permit standards & requirements.

· Responsible for the submission of monthly progress reports.

· Define clear role & responsibilities and deliverable requirements in terms of both scope and schedule to all the Team members.

· Monitor & supervise the Teams to ensure full compliance at works.

Requirements

· Degree in Civil Engineering recognized by the Professional Engineers Board (PEB) Singapore will be an advantage.

· Minimally have completed 1 cycle of a project with project value of $50M and above.

· Minimum 6 years relevant project management experience in local construction industry.

· Possess excellent leadership, planning, interpersonal communication and negotiation skills to lead a team of engineers and manage subcontractors.

· Candidates with LTA & PUB project experiences will be an advantage.

· Able to take on numerous challenging tasks while simultaneously meeting high standards and deadlines / vision.

· Highly motivated, driven by excellence and having an eye for details.

· Proficient in MS Project.

· Able to start work on a short notice will be an advantage.

Responsibilities

• Ensure consistent quality of service as per service level agreements.
• Efficiently manage inbound and outbound logistics planning with warehouse operations.
• Interface with stakeholders in EMEA, NA, and APAC regions.
• Oversee Conveyor and AMR automation for productivity improvement.
• Maintain performance statistics and accurate records of all operational documents.
• Ensure efficient and timely processing of paperwork, meeting compliance requirements in the exporting country.
• Safely and timely move freight using appropriate forecasting methods.
• Manage day-to-day Transport Management System (TMS) operations.
• Act as the subject matter expert for EWM (Extended Warehouse Management) and WM (Warehouse Management).
• Track and trace consignments.
• Ensure efficient and effective warehouse operations to meet departmental objectives.
• Maintain high performance levels for product delivery.
• Work with global stakeholders to ensure timely and accurate delivery of goods.
• Lead Lean Projects to improve operational productivity and reduce costs.
• Ensure customer orders are picked, packed, and shipped accurately and promptly.
• Ensure all consignments are picked up by the transport company on time.
• Lead, coach, train, and mentor direct reports, providing career development opportunities through training and quality management.
• Maximize cost-effectiveness with selected service providers and achieve set KPI targets contributing to OTIF (On Time In Full) targets.
• Prepare and analyze management and financial reports, budgets, expense reports, and department forecasts.

All qualified applicants, please send in your resume to:

[email protected]

Tricia Celestine Goh (R1981653)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Major Responsibilities:

Able to handle On-Site Sales and Retail Operations.

Understand customer needs and provide information required to encourage a purchase.

Consistently promoting and selling company products and services.

Achieve the monthly sales target set by the Company.

Other duties as assigned.

Requirements:

At least 3 year(s) of working experience in the related field

Maintaining a positive attitude and focus on customer satisfaction

Preferably some experience and knowledge in curtains and blinds will be a good advantage (Training will be provided).

Able to use basic computer skills such as Microsoft Word, Excel and Email.

Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

• Operate kitchen equipment according to company and recipe standards
• Follow strictly written instructions and recipes from the company when putting together ingredients and starting a new batch of products
• Packaging and moving of prepared food to storage
• QC of each finished item to meet the quality standards of the company
• Sanitize all materials and machinery parts at the end of each shift and clean the workspace at the worker station by following company cleanliness standards

Requirements:

1. Ability to follow all appropriate safety standards in food production
2. Knowledge of basic math and reading comprehension skills
3. Those with at 5 yrs F&B/manufacturing experience are welcomed. Candidates must possess eagerness to learn on the job.
4. Able to work night shift and split shift
5. Able to work OT on weekends and public holiday
6. · Must be able to work night shift and split shift
7. · Must be able to work extra hours or weekend if needed

Job Highlights

· Leave, Medical and Dental Benefits

· Work Life Balance Working Culture

· Attractive Salary Package

Responsibilities

• Handle Full Sets Account
• Generate invoices, handle receipts and payments.
• Help maintain accurate financial invoices in the accounting system.
• Checking, Posting of AR Invoices and Chasing Payment from Client
• Checking, Posting of AP Invoices and Prepare Payment to Supplier
• Manage Cashflow
• Prepare WIP and Budget for Project
• Monthly Payroll Submission
• Monthly Close Account
• Monthly Bank Reconciliation
• Quarterly Prepare, Checking and Submit GST Report
• Quarterly billing LMC for Rental Fee
• Yearly Audit Preparation
• Process monthly miscellaneous claims (if any)
• Support in updating inventory into the accounting system and bookkeeping matters.
• Serve as a support in both administrative and finance departments task
• Prepare and edit documents, presentations, and reports for internal and external distribution.
• Data management and organize filing systems, both physical and digital, ensuring easy access to important documents and information
• Undertake any other ad-hoc tasks and responsibilities assigned.

Requirements

• Degree holder and above in any Business or Account related studies
• 1-2 Year working experience in accounting role
• Proficiency in Microsoft Office.
• Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple deadlines.
• Strong communication skills, both written and verbal, with a professional and courteous demeanour.
• Able to maintain high level of discretion, integrity, and confidentiality.
• Ability to work independently with minimal supervision and as part of a team.
• Flexibility and adaptability to changing priorities and demands.
• Attention to detail and accuracy in all tasks and communications.
• Strong problem-solving skills and resourcefulness.
• Positive attitude and willingness to go above and beyond to support the executive and the organization's goals.

Responsibilities:

• In charge for execution of works at the site and office, ability to lead and, monitor direct workers on safety and productivity, and preparation of bills for works completed, getting approval of drawings etc.
• Strong supervised all Railway Electrification works and especially on Overhead Conductor Rail System.
• Follow up with project lead and other team members at site
• Execution of foundation casting works, Mast erection (Manual), to ensure the work as per drawing and safe running of trains at the work locations.
• Execution of Overhead Conductor Rail System installation in the tunnel.
• Daily update on the project
• Monitoring Work in process at site &coordination with site engineer
• Updating the stock statement of railway stores monthly for work execution planning
• Sending enquires to approved manufacturers and collect the quotations from them and prepare the comparison statement for best price
• Raising the Purchase Orders against suppliers for to procure the materials
• Cost controlling of project
• Preparing a detailed report on the project.

Requirements:

• Minimum in Degree in Engineering
• Minimum of 8 years of experience in overhead catenary system of which 3 years minimally in Overhead Conductor Rail system, after tertiary education in the planning, construction, testing and commissioning rail transit project.
• Able to interpret and review 2D and 3D modelling design drawings
• Ability to draft construction method statement and Risk Assessment for Overhead Catenary System.
• Familiar in Overhead Conductor Rail System installation tools and equipment
• Capable to lead and conduct topological survey for Overhead Conductor Rail installation works
• Experience in designing the special vehicle to be used for the erection of Overhead Conductor System’s Structural steel members
• Familiar of earthing system for Overhead Conductor Rail System

Spa Therapist Supervisor

- Experience in the Beauty Industry, specialized in Beauty, Spa / Body Treatments

- Holds relevant beauty certification recognized by SPF (CIDESCO/CIBTAC/ITEC/NSRS/NITEC/WSQ)

- Good track sales record in promoting treatment and products to customers

- Pleasant personality, hardworking & good teamwork

- Provide high standard of services and treatments to customers

- Excellent communication skills

- Basic Salary + attractive Commission ($3000 - $7000)

Interested applicants, please submit your resume or contact us:

SMS / WhatsApp : 8133 3030

Job Responsibilities and Duties

• Hiring, training, coaching and leading the team of customer service officers to provide excellent service to customer via multiple channels
• Leading team meetings, conducting one-to-one session to better understand problems and needs of individual staff then formulating plans that help enhance individual officers performance
• Establishing team and individual KPIs to evaluate and manage staff performance to achieve desired individual service level
• Identifying skill gaps and planning/conducting training as and when needed
• Resolution of customer feedback, requests and complaints that cannot be handled by junior customer service officers
• Ensure optimized manpower through leave rostering and recruitment
• Working with other departments to ensure customers’ needs are fulfilled timely and efficiently
• Regular review of work flow and process to ensure smooth daily operations
• Driving sales by training and delegating tele-sales activities and conducting analysis of post-sales promotions efforts
• Preparing reports that analyse productivity of individual and overall customer team to drive continuous improvement of processes leading to higher customer satisfaction
• Other routine administrative duties such as report of new customer creation, monthly update of item status, price change update and related duties

Job Requirements

• Keen eye for details
• Able to work well under pressure in a fast pace environment
• Customer focused and service oriented
• Result driven and experienced in change management
• Strong in team leadership and work prioritization
• Advance knowledge of Microsoft Office, including excel use of pivot tables and lookup functions