· Reputable Organization

· Central Area near MRT

· 5 Days Work Week

Job Responsibilities:

· Preparing the financial summary reports to the Management, based on the various financial documents submitted by subsidiaries and regional offices.

· Analyse current and past financial data and performance.

· Prepare the documents for corporate business strategy based on management instructions.

· Incorporation information obtained from group companies and regional offices into the business plan.

· Support in preparation of Internal Audit for HQ.

· Collect market and competitor’s data and do the analysis for APRHQ business planning.

Requirements:

· A Bachelor’s Degree in Business Administration, Accounting or Finance

· At least 5 years to experience in corporate planning function.

· Working experience in Japanese or Foreign companies’ HQ are advantages.

· Working experience in construction or Engineering industries are advantages.

· Good verbal and written communication skills in English and Japanese to communicate with Japan HQ.

We would like to invite interested applicants to apply.

Thomas Tan

Dynamic Human Capital Pte Ltd

Registration No: 12C6253

License No: R2094900

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

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Executive (Finance)

Dates: 6-month contract (Maternity Cover from Jun 24)

Salary Budget: $3,000

Location: Alexandra Road

Official working hours are 8.30am to 6pm (Mon to Thu) and 8.30am to 5.30pm (Fri)

Responsibilities:

• verification of grant claims to ensure they are in accordance with the funding guidelines from fund sponsors;

• ensure accuracy of claim amounts with relevant supporting documents;

• raise invoices in Workday for disbursement to grantees for verified claims;

• prepare submissions to seek reimbursement from fund sponsors;

• monitor the timely submission of claim forms and audit reports by grantees and

• support audits and other matters related to grant administration.

Requirements:

• Experience with Microsoft Office Applications (e.g. Word, Excel, Powerpoint) and knowledge in Workday System will be an advantage.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• Reg No: R23117785 (Lok Ding Hann)

Job Responsibilities

● Leads Follow Up & Conversion: Follow up with leads via text and phone calls to schedule appointments at the showroom.

● Leads Conversion: assist sales designer / business development manager and follow up with leads for sales conversion with signed contracts. Sales training can be provided if required.

● Social Media and Digital/Online Media: Liaise with digital marketing agency and social media platforms to monitor social media posts' reach, engagement, performance and record data for analysis.

● Events Management: Assist with event planning and execution with the team.

Requirement

● Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Business Studies/Administration/Management, Marketing, Advertising/Media, Mass Communications or equivalent.

● Possess strong verbal and written communication skills to engage with customers. Bilingual fluency in English and Chinese languages is essential.

● At least 1 to 3 years of relevant sales and customer service experience.

● Deep interest in building customer relations and achieving sales performance with strong attention to details and follow up.

● Goal oriented, driven and pro-active.

● Able to work in a fast-paced environment and handle pressure well.

● Experience in sales, business development, leads generation and leads conversion will be a bonus.

LYC Mother & Child (Singapore) Pte Ltd

Orchard

SGD 2,000 + incentives

Established confinement centres

Job Duties:

• Design, prepare, execute marketing and sales strategies; as well as marketing promotional materials.
• Conduct competitive analysis, industry research on products and services, analyse data, trends, demographics, pricing strategies.
• Create and oversee marketing campaigns.
• Participate in exhibitions, trade shows and conferences organized by the company.
• Prepare budget and time constraints.
• Monitor company’s sales performance and meet personal quota and sales team goals.
• Design, execute marketing schedules, work in collaboration with the marketing department and operations team, colleagues, sponsors, media, and other professionals to implement strategies across multiple channels.
• Sound product knowledge with excellent presentation delivery and registration process.
• Address clients’ enquiries, feedback, complaints professionally in a timely manner.
• Customers relationship building and maintain strong rapport with them through excellent customer service delivery.
• Creates and presents regular performance reports for managers and executives.
• Implements and adheres to company policies and procedures.
• Undertake additional tasks and responsibilities when required or as instructed.

Requirements:

• Minimum a Diploma in Sales, Marketing, Advertising or a related field.
• Minimum 2 years proven sales experience as a Sales and Marketing Executive with customer service function or in a similar position.
• Strong presentation, negotiation, sales, oral and written communication skills.
• A good command of the English language is a must. Proficiency in Mandarin and Bahasa is an added advantage.
• Proficiency in Microsoft Office Tools.
• Demonstrate excellent knowledge of marketing and sales strategies.
• Results driven, positive, responsible, organized, reliable individual and a team player with good work ethics.
• Ability to work under pressure and multi-task under tight timelines.
• Only Singaporeans and PR.

Hegen is a fast-growing company specialising in mother and baby products and with a mission to enhance the breastfeeding journey and help ease the transition into parenthood with meaningful products and services. As one of the top 10 fastest growing companies in Singapore, Hegen takes pride in creating innovative and practical solutions for time-strapped parents.

THE ROLE – Trade Marketing Executive

Hegen offers the passionate, adaptable and strategic Trade Marketing Executive the opportunity to contribute in two functions: Developing in Trade Marketing Planning and Implementations as well as exercising Account Management. With strong business acumen and sharp commercial sense, he/she will greatly contribute from the process of strategizing, execution, implementation and reviewing of channel strategies and campaigns. Your collaborative spirit and strategic mindset to strive for a win-win outcome between stakeholders will contribute effectively to Hegen.

Responsibilities:

Trade Marketing Planning and Implementation

• Develop marketing activation plans across both offline (and some online) retail partner channels
• Implement the channel strategies based on the marketing calendar to drive growth of the offline and online retail channels
• Work with marketing team to propose marketing plan for new product launches, key offline campaigns and events
• Plan and execute trade activations e.g. baby fairs, retailer pop-ups
• Conduct store visits to understand brand positioning within the channels and identify ways to improve brand awareness, exposure and sales
• Develop best-in-class POSMs and/or visual displays, to enhance brand recall among customers
• Identify new retail channels and opportunities to drive sales and brand awareness
• Work closely with brand and partnerships team to roll out collaboration campaign mechanics for offline retail channels
• Track marketing ROI and promotion efficiency to ensure the best outcomes for any trade/marketing support to retail partners
• Assist in the management of trade marketing budget to ensure efficient spending to meet marketing objectives

Account Management

• Establish and maintain strong working relationships with key retail partners including department stores, specialty stores and online stores to influence and drive greater marketing support, visibility and sales
• Identify needs of key partners and assist in strategising negotiation efforts with partners to achieve win-win outcomes
• Work closely with fulfilment teams to ensure timely delivery of products for day-to-day operations as well as campaign executions
• Provide regular product trainings to retail partners so that key brand messages and product benefits are communicated clearly through the sales associates to customers
• Monitor all retail partner activities regularly to ensure consistency and alignment with brand and retail guidelines
• Collate, analyse and review retail partner sales and other performance metrics regularly to provide recommendations for performance improvement

Requirements:

• Bachelor’s Degree or Diploma in Business, Marketing, Economics, or related field of studies
• At least 1 year of experience in Trade Marketing, Retail, Startups or FMCG
• Strong negotiation, presentation and communication skills
• Meticulous and analytical with keen attention to detail
• Exhibit commercial sense, operations capability and analysing numbers
• Team Player – ability to embrace change and create possibilities

Please provide a short write-up on why you would like to join our team in your CV. You may also send us an email with the write-up and CV at [email protected]. Only shortlisted applicants will be notified.

Account Receivable Executive

5 days, 9am-6pm
Salary: $3000 -$3400
Location: The Heeren, Orchard

Job scope:

• Handle full spectrum of Accounts Receivables activities
• Gather and verify invoices for appropriate documentation prior to payment
• Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared.
• Perform daily cash management duties, including the recording of bank deposits, updating and distribution of cash receipt logs, and posting of cash to the accounts receivable sub-ledger
• Monitor and collect accounts receivable by contacting clients via telephone, email, and mail
• Support department adhoc duties when needed

Requirements:

• Degree or Diploma in accounting or equivalent fields with minimum 2 years of Account Receivable experience
• Experience in handling large volume of transactions
• Experience in using MYOB accounting software.

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

CGS-CIMB Securities (CGS-CIMB) is a leading integrated financial services provider in Asia. It is a joint venture between China Galaxy International Financial Holdings Limited, a wholly owned subsidiary of China Galaxy Securities Co. Ltd., and CIMB Group Sdn Bhd.

Through a network of local offices, branches, and strategic partners, we have a direct global presence in 15 countries and territories, providing a truly Asian perspective. We are well-positioned as Asia’s leading financial gateway with a core focus on deep-dive research and in-depth analysis on equities and financial products.

General job scope

• Provide support to the equity sales & research departments in organizing and executing Deal or Non-Deal Roadshows, Analyst Marketing, Corporate Day, conference and other administrative tasks.
• Arrange logistics including meeting venue bookings, ground transportation, presentation material, catering, AV requirements and any ad-hoc request.
• Administer meetings including setting up virtual meeting platform, hybrid/physical meetings to ensure smooth flow of meetings.

Detailed job scope

• Non-Deal Roadshows, Analyst Marketing & any related events (ECM or IB) Virtual Events (Pre-event)
• Request for necessary and relevant information for every roadshow.
• Upload campaign on to WeConvene.
• For virtual meeting, set up Zoom, for Hybrid meeting use Microsoft Teams.
• Send email and calendar invite to all global sales using standard notification email format.
• Liaise with corporates/analyst for presentation decks pre-event.
• Send reminder to all attendees prior to event.
• Send schedule and or subsequent updates to corporates / analysts.
• AV set up testing for physical/hybrid meeting.

Virtual Events (During Event)

• Log in at least 15 min in advance to test the corporate’s connection and screen sharing.
• Closely manage waiting room and update speaker on attendees waiting.
• Start the call timely - admit registered attendees and update attendance on WeConvene.
• Rename attendees to reflect their names and company names.
• Moderate Q&A session, if required.

Physical Events – NDR / Corporate Day / Site Visit

• Logistic arrangement ie booking of hotel, transport, lunch venue and food ordering
• Onsite set up ie registration table, signages, meeting room and refreshment set up.
• For conferences, source for speaker and participant gifts.
• Keep track of all expenses for reimbursement arrangements.
• Prepare necessary AP payment forms to be uploaded into the finance folders for payment process.

Conference

• Prepare and seek budget approval for proposed conference / corporate day.
• Source for hotel / meeting venues.
• Work with Marcom on marketing material.
• Set up conference website for client and corporate registration on MeetingCEO.
• Keep track and answer queries from client and corporates leading up to event days.
• Send email updates to global sales on sign up and push for more meetings for corporates who has low demand.
• Keep track of all expenses leading up to the event day and ensure it stays within stipulated budget.
• Scheduling meeting for clients for conference/corporate days, making sure top tired clients gets the priority.
• For physical event, print corporate presentation slides (if required).
• Provide necessary on-site support.
• Prepare post conference evaluation links and compile feedback.

Job qualitifications

• Diploma in Business
• At least 3 years’ experience in corporate access, event management or hospitality preferred.
• Good command in Microsoft Office - Excel, Word and PowerPoint.
• Knowledge in Salesforce and WeConvene an added advantage.
• Proficient in English and Mandarin.
• Team player with self-starter, proactive, positive and learning attitude.
• Ability to work in a fast-paced environment independently.
• High attention to detail and can handle multiple events at once.

• Working days: Mon-Fri (Office Hours)
• Location: Ang Mo Kio
• Benefits: AWS + VB

This position will need to assist with other administrative functions as needed. This position will foster collaboration with departments and individuals on an ongoing basis to ensure an efficient operation and to promote teamwork and partnership.

General Import / Export Processing Management

• Process machine and parts orders from our customers

• Handle logistics for both SMT and FA products

• Warehouse administration of stock for both SMT and FA products

• Assist with the logistics needs of Company.

• Operate with sales management system A1-stream.

• Assist with exhibitions.

• Export control of machines and parts

• Support financial information from A1 stream as required

• Good communication with customers, vendors, colleague and business related.

• Assist human resource related and general affairs.

• Any other duties assigned by superior or by Company

Requirements

• Education and Qualifications: Diploma from a recognised tertiary institution or equivalent

• Practical Experience: Min. 2-4 years of relevant working experience

• Professional Business Skills: Good knowledge on incoterms, taxation, import/export documents, trade compliance and inventory system.

• Experience in trading industry preferred

• Experience in LC preferred

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to ref29"at"trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lai Jun Leong (Cedric)

EA Personnel Reg No: R21102891

Job Scope

• Pre-processing - Sorting, scanning, uploading.
• Perform documentation work for secured and mortgage loans.
• Perform documentation checks within specified standards of credit quality and turnaround time and highlight deviations.
• Perform pre-disbursement compliance checks and highlight discrepancies and deviations.
• Complete Documentation Checklist for Disbursement/Activation and ensure standards & regulatory guidelines are complied with.
• Monitor compliance of special conditions on credit facilities offered and highlight deviations.
• Prepare letters varying terms and condition of credit facilities.
• Follow up on outstanding title deeds for safekeeping with law firms.

Job Qualifications:

• Diploma or Degree in Banking, Management, Accounting, or any related discipline.
• With minimum 2 years of experience in banking or financial institutions.
• Meticulous with eye for details.
• Good understanding of operational risks.
• Good communication & problem-solving skills.
• Proficient in Microsoft office especially Microsoft Word and Excel.
• Location: Changi Business Park

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with [email protected] | Personnel Reg No.: R1105160 | EA License: 02C3423

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a HR and Admin Executive who can help support through the next phase of growth and development roadmap.

Job Description / Duties:

• Responsible for all General Human Resource matters
• Involved in designing and creating learning resources, training materials and e-contents
• Market information search and data/report compilation
• In charge of ensuring smooth day to day business operations
• Handle General Administrative Duties
• Provide support to the various departments
• Assist in internal talent acquisition and recruitment related duties
• Any other ad-hoc duties assigned by the supervisor

Requirements:

• Minimum Diploma /Degree
• Good in Microsoft Excel
• Able to cope in a fast-moving environment and work independently under minimal supervision
• Meticulous, highly organized and able to multi-task

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

1.5 Months Completion Bonus

Annual Leave: 18 Days

Location: MBFC (Downtown)

Job Description:

• Consolidate and generate payroll data for 300+ employees (both local and expat)
• Responsible for full scope of payroll
• Main liaison to appointed payroll vendor on all payroll matters
• Handle payroll accounting tasks such as preparation of all payrolls related journals (including accruals) and uploading them into the system.
• Handle all income tax-related documents and matters
• Prepare payroll reports and check all data provided by the payroll vendor
• Monthly reconciliation of accounts for all entities in Singapore
• Manage annual statutory surveys and annual payroll audit schedules
• Manage and report information required in Statutory Accounts
• Manage Government Leave Grant
• Year-end accrual for unconsumed leave, tax processing fee and others
• Prepare benefits-in-kind for payroll upload.
• Assist Employee Services Executive in employee benefits programs administration, such as generating employees’ listings for employees’ insurance renewals, employee medical matters, etc.
• Support in preparation of journal and perform reconciliation.

Requirements:

• Diploma and above.
• Must have 3 - 5 years of working experience in Payroll position.

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Start Date: 12th February 2024

As an eCommerce Executive, you will play a vital role in supporting our online sales and marketing efforts. You will assist in managing our eCommerce platform, ensuring smooth operations, and enhancing the overall customer experience. You will spend 70% of your time on creative operations, 30% on data analytics across 3 brands across SEA.

Responsibilities:

1. Product Listing Management:

• Assist in creating briefs for new product launches images, product descriptions, ensuring accuracy and consistency.

2. Platform Management:

• Oversee the operations and performance of the eCommerce platform - ensuring functionality, usability, and an optimal customer experience.
• Collaborate with affiliate teams to optimize product pages, including images, descriptions, and keywords.
• Analyze user experience data, identify areas for improvement, and implement initiatives to enhance the online shopping experience and smooth checkout processes.
• Effectively communicate issues and/or delays to key stakeholders.

3. Campaign Support:

• Assist in creating briefs for online promotional campaigns
• Review eCommerce site performance and recommend optimization plans
• Aid in the execution of online promotional campaigns such as sales & KPIs recording
• Conduct competitive and market analysis

4. Analytics and Reporting:

• Assist in analyzing eCommerce performance metrics, generate reports, and provide insights to optimize sales and marketing strategies.

- Work closely with cross-functional teams including design agencies, affiliates & regional teams to ensure alignment and successful execution of eCommerce initiatives.

- Manage project timeline & progresses, adjust schedules as necessary to ensure timely completion.

Requirements:

• Bachelor's degree in Business, Marketing, or related field preferred.
• Must have 1 - 2 years of relevant experience.
• Experience in eCommerce operations, preferably in the beauty or retail industry.
• Experience in Lazada store operations a plus.
• Mandarin speaking to liaise with Chinese stakeholders
• Excellent communication skills, both written and verbal.
• Strong analytical skills with the ability to interpret data and make recommendations.
• Detail-oriented with a focus on accuracy and quality.
• Excellent communication, negotiation, and problem-solving abilities.
• Strategic thinker with a data-driven and results-oriented approach.

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Job Description:

• Actively manage a calendar of events across all 4 South East Asia offices
• Maintain an up-to-date calendar of client events in Singapore
• Plan, coordinate and produce virtual events and physical events in the offices within time limits.
• Execute the technical aspects for remote broadcasting.
• Develop, update and maintain event email distribution lists using firm’s Interaction system.
• Prepare program materials including presentations, handouts and name tags, as well as promotional items/giveaways as requested.
• Provide onsite support at firm events, including setup and teardown, registration, speaker assistance, venue and vendor coordination.

Requirements:

• A minimum of 2-3 years event management experience,
• Excellent project co-ordination/administration skills Advanced MS Office skills - in particular Word, PowerPoint and Excel skills
• Experience in composing own correspondence, internal and external documents and working with large schedules and documents
• Exposure to marketing within a corporate or professional services environment is desirable.
• Database experience - InterAction experience desirable. Experience with virtual event production and platform/tools required. Experience with email marketing software preferred.

If you are interested in this position, please send your resume to "[email protected]"

EA License no.: 13C6338 I Reg no.: R21102857

Job Responsibilities:

• Assist residents with check-in and check-out procedures
• Ensure all residents are attended to at the Front Desk
• Issue apartment access key cards
• Attend to and anticipate all residents' queries and needs
• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
• Manage residents’ accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Assist with the onboarding process for new employees
• Respond to all queries through walk-ins, emails and calls and assist with requests
• Handle and record resident feedback and complaints, referring them to supervisors and managers
• Receive and convey messages to residents promptly
• Handle the safekeeping of cash and residents’ valuables and belongings
• Perform related tasks as assigned

Job Requirements:

• Entry level candidates who have attained a ITE in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply;
• Service-oriented
• Passion in learning a variety of tasks, including handling paperwork
• Willingness to perform shifts

❤️Relationship Sales Consultant

(Looking For Career Switch Opportunity)

❤️Earn $3000 Salary + High Active Comms = $6000-$10000 Income Monthly, Excluding Other Monetary Rewards - Incentives, Recurring Comms, Year Bonus, Loyalty Benefits, Career Progression Etc

(Pay Package Proven To Enable New Personnels Without Experience To Fetch At Least $6000-$10000 Monthly Income)

To provide planning and administrative support for Postgraduate programmes to enable operations and services are delivered to meet the needs of various stakeholders (eg. instructors, students, etc…).

Responsibilities

• Course management: Plan, manage and administer courses (including preparatory courses) involving schedules, course registration, fees payment, venues, case studies, evaluations, certificates and related logistics.
• Faculty management: Manage and handle faculty appointment, approvals, agreements, payments and faculty's requests.
• Exam management: Responsible for the exam process involving preparation of exam package, printing of exam scripts, marks entry, moderation, mark lists and related activities.
• Student management: Build good relationship with students and attend to their requests on programme related matters.
• Class administration: Provide administrative and logistics support to weekday and weekend face-to-face classes. To setup, manage and support hybrid and online classes.
• Office Administration: Support overall management of programme on invoice payment, track budget and expenditures, collate statistics for school accreditation (eg. EQUIS & AACSB) and information required by other departments.
• Other duties and activities to support programme operations and overseas study segment.

Requirements

• Diploma or Degree
• At least three years’ experience in education industry is preferred.
• Knowledge of Microsoft office – Word, Excel, Powerpoint.
• Meticulous with an eye for details.
• Possess initiative, able to work independently with minimal supervision and as a team player.
• Excellent customer service skills and enjoy working with people.
• Ability to multi-task, prioritise and handle operations in a timely manner.
• Have strong planning, administrative and organisational skills.
• Good communication and writing skills with ability to communicate and interact well with diverse stakeholders.
• Knowledge of Excel is preferred.

The Food and Beverage Service Executive supervises the team by proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceed guest’s dining experience expectations. 

We are hiring for the following outlets:

• Banquet
• La Dame de Pic
• Raffles Courtyard
• Tiffin Room
• The Grand Lobby

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Oversees the set-up and operation of a station/section in a restaurant.
• Supervises and participates in running an efficient and profitable operation in the assigned areas. 
• Assists the Outlet Manager/Assistant Outlet Manager in enabling employees achieve highest service and product delivery standards with a highest degree of client care and service at all times.
• Provides services for guests such as order taking and promoting the restaurant food and beverage offerings.
• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Assists colleagues and guests efficiently and in a professional manner.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options, advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in in a timely and efficient manner.
• Arranges all tables following established standards.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keep chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and wishes guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Follows through opening and closing duties. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Ensures NEA rules and regulations are met and achieve.  
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Providing a Leading and Consistent Guest Experience
• Promotes sales through direct guests’ contact. 
• Constantly obtains guest feedback during operation ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow up.
• Builds strong relationships with local guests and builds loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times. 

Management and Leadership of Outlet

• Acts as a mentor and role model to the Food & Beverage Associates.
• Proactive, innovative with in depth Food & Beverage and market knowledge. 
• Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly. 
• Provides a high level of Safety and Security for guests and colleagues. 
• Checks daily opening and closing duties.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge. 
• Assists in records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Job Responsibilities:

• Assist in the daily operations for the call centre team.
• Coach and mentor Customer Relations Officers (CRO), providing guidance and support in handling challenging customer service issues effectively.
• Ensure CROs and Technicians are familiar with communication procedures, guidelines and policies.
• Identify customers’ needs, clarify information, and conduct necessary research to resolve issues, provide appropriate solutions and engage customer proactively.
• Analyse call centre data and prepare reports for management.
• Collaborate with SP Services regarding billing disputes, customer feedback and services failures to ensure timely resolution and customer satisfaction.
• Maintain a focus on meeting targeted service performance level and continuously work towards improvement.
• Evaluate the effectiveness and performance of CROs on annual basis, providing feedback and guidance for their development.
• Prepare work schedules to ensure sufficient manpower coverage.

Pre-requisites:

• Bachelor’s degree with a minimum of 3 years in customer service experience in a service industry, preferably Call Centres or Quality Service Management.
• Able to motivate teams to achieve service goals and contribute to management objectives through teamwork.
• Demonstrate the ability to multitask, priorities the things and manage time effectively.
• Self-starter and excellent team player
• Strong communication skills and customer focus.
• Proficient in MS Office and familiarity with CRM systems and practices will be an added advantage.