JOB SUMMARY

Serves as the Manager on Duty to oversees all aspects of the guest relations function to achieve the highest possible guest satisfaction to current and future VIPs. Ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she manages and coordinates all aspects of Elite members’ journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanisms. He/she directs, implements and evaluates quality of products and services provided to Elite members and partners with Loyalty Head Connector and Connector Team to make certain that there is an effective communication and delivery of Elite benefits program.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the Lounge service, guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading VIP Team and Guest Services Teams

• Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
• Monitor guest relations personnel to ensure Elite member consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
• Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the Elite, Cobalt and redemption stay members on a daily basis.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Inspects all VIP/Elite Member rooms prior to arrive and greet VIP/Elite Member guest personally.
• Encourages and building mutual trust, respect, and cooperation among team members. Liaise with other departments and necessary outside contracts to ensure excellent service delivery.
• Oversee maintenance of efficient repeat guest history system
• Preparing of welcome letter for VIP/Elite Member guest, schedule and attend regular VIP/Elite Member gues cocktail parties etc
• Handle guest complaints and refer them as necessary, follows up on corrective action
• Serves as a role model to demonstrate appropriate behaviors.
• Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Providing Exceptional Elite, Cobalt and redemption stay members Service and Property Operations Support

• Provides services that go above and beyond Elite, Cobalt and redemption stay members expectations in order to promote Elite, Cobalt and redemption stay members satisfaction and retention.
• Sets a positive example for guest relations.
• Helps employees to provide excellent customer service.
• Assists in coaching and providing feedback to associates.
• Maintains high visibility in public areas during peak times.
• Provides immediate assistance to Elite, Cobalt and redemption stay members as requested.
• Interacts with Elite, Cobalt and redemption stay members on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
• Maintains knowledge of all hotel features and services, room types, rates special packages and promotions.
• Keeps track of daily arrivals, departures, room availability and scheduled in-house group activities.
• Maintains complete knowledge of all hotel and departmental policies and procedures.
• Monitors security of public areas of the hotel.
• Conducts pre-shift meetings to review and share information pertinent to daily business with other team members.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.
• Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
• Ensures compliance with all policies, standards and procedures.
• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
• Understands and complies with loss prevention policies and procedures.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
• Serves as a leader in displaying outstanding hospitality skills.
• Sets a positive example for guest relations.
• Empowers employees to provide excellent customer service.
• Observes service behaviors of employees and provides feedback to individuals.
• Maintains high visibility in public areas during peak times.
• Provides immediate assistance to guests as requested.
• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
• Records guest issues in the guest response tracking system.
• Reviews comment cards and guest satisfaction results with employees.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Supporting Marriott Loyalty Program

• Partners with Loyalty Head Connector to guide other team members on Marriott’s Bonvoy Loyalty Program.
• Maintains complete knowledge of all Elite Member Benefits, Terms and Conditions.
• Adjusts Elite Member status when necessary according to established guidelines.
• Partners with Head Connector to update, appoint and activate connector team on property.
• Attends Loyalty and Connector meetings and webinars to continue professional development and learn about new enhancements and promotions of the Marriott’s Bonvoy Loyalty Program.
• Promotes positive relations with Elite members by anticipating their needs and promptly responding to them.
• Monitors, responds and routes Elite members’ comments to the appropriate department when necessary.

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
• Communicates any variations to the established norms to the appropriate department in a timely manner.
• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Participates as needed in the investigation of employee and guest accidents.
• Performs Front Desk duties in high demand times.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
• Detail Orientation - The ability to attend to and verify the accuracy and completeness of details in work activities. This includes focusing on the small details of work activities and taking the necessary time to ensure that all the details of completed work are correct and of high quality.
• General Hotel Operations - Knowledge of the operating principles and practices of all brand/hotel-specific functions to support successful operations of the overall property (e.g., Engineering/Maintenance, Event Management, Finance and Accounting, Human Resources, Legal/Contracting, Food and Beverage, Guest Services/Front Desk, Sales & Marketing, Security/Loss Prevention, Retail/Gift Shops, Spa, and Recreation/Health Club).
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
• Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Responsible for the planning and execution of production processes . Monitoring quality standards and cost and provide administrative support . Duties include procuring raw materials and equipment ,appointing laborers , and liaizing with other departments . Supervising employees during day - to - day tasks . Hiring , training and developing new employees . Organizing employee schedule . Ensuring that production is completed before deadlines .

The Innovation and Entrepreneurship (I&E) Office at NTU is established under the NTU I&E initiative to drive overall synergy, coordination and interaction among the pillars along the innovation and entrepreneurship value chain at NTU. The Office seeks to accelerate the University’s efforts to translate NTU’s scientific discoveries, innovations and creative work into technological and social entrepreneurship activities that benefit industry and society.

The incumbent will perform key administrative support for the I&E office, ensuring process efficiency/effectiveness as well as smooth day-to-day operations. He/she will ensure timely and transparent financial reporting for the I&E Office, that complies with NTU financial policies and standards.

Responsibilities:

• Perform financial accounting and reporting; track usage of office budget, including monthly closing of accounts and preparation of financial reporting packages. Maintain accurate financial records and documentation that comply with NTU financial policies and standards.

• Develop and implement efficient administrative processes and procedures to ensure smooth operations of the I&E Office.

• Manage all procurement matters in the I&E Office, in accordance to university’s financial regulations and policies.

• Work with NTU internal stakeholders to collect and organise data and information from various sources for monitoring, projections and analysis; perform data analysis to support data-driven management decisions.

• Any other ad-hoc initiatives and projects undertaken by the Office.

Requirements:

• A Bachelor’s degree in Business, Finance, Accountancy, or a relevant discipline from a well-recognised university.

• At least 3 years of administrative and/or finance work experience.

• Hands-on experience in financial and accounting IT systems and applications.

• Knowledge of financial systems (such as SAP, Concur, Ariba) would be advantageous.

• Good knowledge of Microsoft office applications.

• Strong problem-solving and analytical skills.

• Strong interpersonal, verbal and written communication skills, with the ability to interact with various management levels.

• Adaptable and proactive, able to multi-task and work independently with minimum supervision.

• Analytical and meticulous.

What you’ll do

We are seeking a Customer Success Manager with a demonstrated track record of successfully retaining and growing their customer base. This critical role will work closely with all levels within LeanIX as well as key leaders at some of the biggest companies in the APJ region.You will join our small but growing APJ team and have the opportunity to shape and influence our incredible growth story in APJ.The ideal candidate will have a passion for IT/Digital Technology and be both customer-oriented and collaborative by nature. Customer Success Managers should have exceptional analytical, consulting and advisory skills to support our customers in the best way possible as they are the first point of contact for their customer accounts in all aspects. You will take on full responsibility for customer accounts in different lifecycle stages – from onboarding to adoption, expansion, and renewal. Candidates should be willing and able to take on a wide range of daily responsibilities, from data-driven analysis and execution to change management projects.This role will work closely with other teams not only within the Customer Success organization but also have the opportunity to collaborate with the global sales, marketing, and product development teams.

• Working within a great team, supporting, and motivating each other in a culture that welcomes feedback and failing fast while celebrating our successes
• Take on full responsibility for 35-40 customers across Asia Pacific and Japan.
• Build and strengthen relationships with your customers to become their trusted advisor
• Develop and expand your accounts by driving product adoption and increasing user base in customer accounts
• Work with state-of-the-art Customer Success tools (Gainsight, Salesforce) backed by a Customer Success Operations team
• Add your style to a global and diverse Team LeanIX, a fast-growing tech company and leader in the Enterprise Architecture category
• Ensure a successful and robust onboarding experience for all new customers
• Translate customer feedback into product requirements

What you bring

• 3+ years of experience in an internationally operating consulting company with direct customer interaction in IT organizations, or a customer-facing role in the B2B SaaS industry (or related business).
• Experience with IT Management, IT Service Management or Enterprise Architecture domain is a plus.
• Experience in IT project management, delivery and project methods is a plus
• Ability and experience to structure and prioritise your work and the work of others
• 1+ year working knowledge with Customer Success tools, e.g., Gainsight is a plus
• Exceptional English language skills (written and spoken), especially technical vocabulary.
• Proficiency in Japanese is a plus. Please indicate your language skills in your CV.

• Responsible for giving legal counsel on insurance, corporate governance, employment, intellectual property, data protection, and litigation matters.
• Serve as the company's Data Protection Officer, ensuring compliance with internal approvals and corporate governance.
• Support both external and internal audit activities, ensuring adherence to legal and regulatory requirements.

Requirements:

• Degree in Law
• At least 5 years of experience in corporate & commercial law.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Responsibilities:

• Utilize critical thinking to analyze multi-source data and trends, drawing conclusions to drive business outcomes across global programs.
• Connect operations quality gaps to process, product & behavioral issues and drive analysis and actionable projects across internal operations and product teams.
• Design and deploy analytics dashboards to monitor key business metrics, establishing baselines, targets, averages, and benchmarks, and present findings in business forums through presentations.
• Identify appropriate data sources, extract data for analysis, and independently apply analytics tools to generate insights.
• Execute or lead quality assessments on advertisement products.
• Conduct thorough analysis of assessment scores and trends in customer experience and product failure points across process, product, and operational policies.
• Provide guidance and support to vendors to maintain adherence to quality standards.
• Gather insights from various channels and amalgamate them for actionable insights.
• Translate insights into an executable plan and advocate for implementation with key stakeholders.
• Develop and implement comprehensive training programs in line with organizational objectives, collaborating with subject matter experts to create training content and materials.

Qualifications:

• Minimum 4+ years' of experience in the Quality domain, preferably within a business function or technical customer support vendor program.
• Proficient in data analytics tool (e.g. excel etc.).
• Knowledge in programming (e.g. Python) and visualization tools (e.g. Tableau/Power BI).
• Analytical experience solving problems using data and providing actionable business insights.
• Experience in understanding, communicating and resolving technical issues to both technical and non-technical audiences.
• Experience in advertisement tech/digital technology is a plus.

Call Centre - Survey Experience Officer (Establishment)

Salary: S$3,000 (including transport allowance)

Work duration: 6 mths (Renewable depending on performance and project)

Working hours: 5 days work per week Monday – Sunday (Based on duty roster). Up to 44 hours per week.

Work location: Clarke Quay / Novena (work in office)

The Survey Experience Officer (Establishment) is responsible for collection of employee listing information from company POC (Point of Contact).

He / She is also the single, primary source of contact to perform survey data collection from these POCs on the quarterly or ad-hoc surveys that the company is selected to participate.

The incumbent should possess skills in rapport building with the company POC in order to build a professional and friendly working relationship with the POC to collect all survey data.

Collection Methods:

1. Via outbound call activity

2. Via field visits out to company addresses

Data submission:

1. The incumbent is expected to perform daily updates of call outcomes using Excel files assigned to them

2. The incumbent must also submit the survey data collection details into the system and submit the completed survey

3. During field visits, incumbent must also assist the respondents to complete the surveys online / manual collection and guide the respondents if the respondents need necessary guidance

Job scope:

1. Adhere to required Standard Operating Procedures (SOP) in operations

2. Work closely with fellow team-mates, assigned team leads on the survey progress for each of the companies allocated to this

3. Update accurately the daily operations reports so that performance can be accountable

4. Perform necessary admin work and support as and when required to do so, including rectifying errors committed during collection when required by stake holders from the ministry

5. Adhere to key in case notes in ministry in house system provided for each case with each call outcome / updates on assigned cases

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy

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PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• Reg No: R1770602 (Teng Min Yee)

Job description

· Responsible for the planning, management, and coordination of the MEP Subcontractors testing & Commissioning activities.

· Ensure that the required tests and inspections are performed in accordance with the approved plan.

· Follow-up with subcontractors to resolve any deficiencies that are found.

Job requirement

· Minimum of 10 years engineering experiences in construction industry with relevant diploma.

· Minimum of 5 years construction experience for similar size complexity projects & complexity projects.

Key Responsibilities:

Market Analysis

· Conduct thorough market research to identify trends, customer needs, and competitor activities in the baby food segment.

· Analyse consumer preferences and insights to inform product development and marketing strategies.

Strategic Planning:

· Develop and implement effective business strategies to achieve sales and revenue goals.

· Identify new business opportunities and potential partnerships to enhance the baby food product portfolio.

Product Development:

· Collaborate with the product development team to create innovative and nutritionally sound baby food products.

· Ensure product offerings align with regulatory standards and customer expectations.

Sales and Distribution:

· Build and maintain strong relationships with key retail partners, distributors, and other stakeholders.

· Develop and execute sales plans to expand the distribution network and increase product visibility.

Brand Promotion:

· Work closely with the marketing team to create compelling brand messaging and promotional campaigns.

· Implement marketing strategies to increase brand awareness and customer loyalty.

Customer Relationship Management:

· Engage with key clients and customers to understand their needs and feedback.

· Address customer inquiries and concerns promptly to maintain a positive brand image.

Financial Management:

· Develop and manage budgets related to business development and sales activities.

· Monitor and analyze financial performance against set targets.

Qualifications:

· Bachelor's degree in Business, Marketing, or a related field. MBA is a plus.

· Proven experience with a min of 3 years’ in business development within the food or consumer goods industry, with a focus on baby products preferred in the FMCG industry.

· Strong understanding of market dynamics and consumer behaviour in the baby food sector in the Singapore industry.

· Excellent management, communication, negotiation, presentation skills and strong market acumen.

· Ability to lead cross-functional teams and collaborate effectively.

Job Responsibilities

Overseeing the day-to-day operations of the restaurant, ensuring exceptional customer service, managing staff, and optimising financial performance.

• Schedule and manage employee shifts efficiently to foster a positive and motivated work environment.
• Lead and supervise restaurant staff with good training.
• Monitor and manage the restaurant budget with minimise costs and optimise profitability.
• Ensure compliance with health and safety regulations to maintain high-quality hygiene standards.
• Develop and implement marketing strategies and promotional events with the Marketing Department.
• Assist in store documentation and provide regular updates to upper management.
• Ensure excellent customer service and resolve issues promptly.
• Communicate effectively with staff, suppliers, and customers.
• Carry out any ad-hoc duties as assigned.

Job Requirements

• Best with 2 years working experience in a semi-fine dining restaurant, hospitality management and/or other related field.
• Strong leadership and team management skills.
• Ability to handle challenges and solve problems.
• Acquainted with product offerings and the F&B program.
• Familiarity with health and safety regulations and food safety standards.
• Effective verbal and written communication skills in English, fluent in Korean will be an added advantage.

Seeking for a highly motivated and energetic individual to join our growing team and handle the financial and administrative operations for both our Hong Kong and Singapore portfolios. You'll play a crucial role in ensuring smooth functioning across various areas, including accounts payable and receivable, budgeting, expense management, and administrative support.

WHAT YOU’LL DO:

• Day to day accounting function: AR/ AP/ bank reconciliation
• Prepare vendor payments vouchers
• Update comments on accounts receivable daily, follow up with customers regarding payment to ensure timely payment of debts
• Handle disputed accounts and negotiate to bring suppliers/ customers into line with agreed terms
• Provide support with generating all invoices on monthly basis, ensuring that the appropriate tax rate is applied and charged on all invoices
• Prepare month end closing entries/ schedules
• Investigating and resolving any irregularities or enquiries
• Prepare VAT reconciliation to GST reconciliation
• Assist in audit and any office/ employees related renewals.
• Perform other finance & administrative responsibilities as necessary

WHAT YOU’LL NEED:

• Degree holder in Accounting or equivalent professional qualifications with minimum 2 years relevant experience
• Knowledge of Singapore corporate and tax requirements
• Good oral and written communication skills
• Adaptable and independent worker with a high level of integrity
• Good computer skills/proficient in MS Office applications

• Accountable for planning, coordinating, and developing the clinical practice within the nursing unit.
• Identify, plan and facilitate staff needs in order to provide a platform for professional development.
• Assist and support the Nurse Manager in the day-to-day operations, improvements, and developments of clinical nursing services.

Requirements:

• Registered Nurse under Singapore Nursing Board
• Basic Cardiac Life Support (BCLS) Certified
• At least 5 years of experience in the ILTC/General Ward Setting

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Job Title: SALES MANAGER

Job Description: We are currently seeking a highly motivated and experienced Sales manager to join our dynamic sales team. As a manager, you will be responsible for driving sales growth, building and maintaining strong client relationships, and achieving revenue targets. You will play a key role in identifying new business opportunities, developing sales strategies, and leading the sales team to success.

Responsibilities:

• Develop and implement sales strategies to achieve sales targets and increase market share.
• Identify and cultivate new business opportunities through prospecting, networking, and lead generation.
• Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction and retention.
• Conduct market research to stay updated on industry trends, customer needs, and competitor activities.
• Collaborate with the marketing team to develop effective sales materials, presentations, and proposals.
• Lead sales negotiations and close deals with potential clients.
• Provide timely and accurate sales forecasts and reports to the management team.
• Monitor sales performance against targets and implement corrective actions as needed.
• Mentor and train junior sales team members, providing guidance, support, and motivation.
• Attend industry events, conferences, and trade shows to represent the company and network with potential clients.
• Stay informed about product knowledge, features, and benefits to effectively communicate with clients.
• Collaborate with cross-functional teams, such as marketing, customer service, and operations, to ensure a seamless customer experience.
• Continuously seek opportunities for process improvement and implement sales best practices.

Salary: up to $12000

Working Days & Hours: Mon-Fri Office Hours

Location: Pasir Panjang

Job Description:

1) Financial Reporting:

- Oversee the preparation of accurate and timely financial statements in accordance with relevant accounting standards.

- Ensure compliance with statutory requirements and reporting obligations.

2) Team Leadership:

- Lead and manage the accounting team, providing guidance, training, and performance feedback.

- Foster a collaborative and high-performance work environment within the department.

3) Budgeting and Forecasting:

- Collaborate with senior management to develop annual budgets and forecasts.

- Monitor financial performance against budgets, providing variance analysis and recommendations.

4) Financial Analysis:

- Conduct in-depth financial analysis to support strategic decision-making.

- Provide insights into key financial metrics and trends affecting the organization.

5) Process Improvement:

- Implement and enhance accounting processes to improve efficiency and accuracy.

- Identify and address any internal control weaknesses.

6) Audit Management:

- Coordinate and manage the external audit process, ensuring timely and successful completion.

- Address audit findings and implement recommendations for improvement.

7) Compliance and Regulations:

- Stay abreast of changes in accounting regulations and standards.

- Ensure compliance with tax laws, regulations, and reporting requirements.

8) Financial Systems Management:

- Oversee the maintenance and optimization of financial management systems.

- Implement technology solutions to enhance the efficiency of accounting processes.

9) Strategic Financial Planning:

- Provide strategic financial guidance to senior management.

- Contribute to the development and execution of financial strategies aligned with organizational goals.

Job Requirements: Min Degree in Accountancy & Finance or similar w min 12 yrs of relevant accounting leadership experience

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

Duties and Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations

• Delivering superior food and beverage service and maximizing customer satisfaction

• Responding efficiently and accurately to restaurant customer complaints

• Regularly review product quality and research new vendors

• Organize and supervise shifts

• Appraise staff performance and provide feedback to improve productivity

• Estimate future needs for goods, kitchen utensils and cleaning products

• Ensure compliance with sanitation and safety regulations

• Manage restaurant’s good image and suggest ways to improve it

• Control operational costs and identify measures to cut waste

• Create detailed reports on weekly, monthly and annual revenues and expenses

• Promote the brand in the local community through word-of-mouth and restaurant events

• Recommend ways to reach a broader audience (e.g. discounts and social media ads)

• Train new and current employees on proper customer service practices

• Implement policies and protocols that will maintain future restaurant operations

• Ensure strict compliance with all relevant Hygiene and Safety legislation and requirements

• Manage the external food hygiene consultant, and the resulting reports

• Assist in the planning and implementation of new ideas and menu specifications each season, working closely with Central Support to ensure they fit with guidelines and are to the high quality our guests expect

• They will also take line ownership of the Corporate Event menus, signing them off seasonally, in conjunction with the Corporate Events Manager.

Requirements

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role

• Proven customer service experience as a operation manager

• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

• Familiarity with restaurant management software, like OpenTable and Peach Works

• Strong leadership, motivational and people skills

• Acute financial management skills

• B.Sc degree in Business Administration; hospitality management or culinary schooling is a plus

- Daily download of incoming remittances.

- Identify and issue receipts.

- Follow up and request for details when available information is insufficient during receipting.

- Sending out monthly statement of account.

- Matching of receipts and payments.

- Maintain unprocessed items lists.

- Review the receipt/payment master list to follow up transactions identify for matching.

- Scan supporting documents to shared folder for follow up action by inter-department.

- Relevant experience preferred.

Roles and Responsibilities

• Engage and prospect new offshore clients within the SEA region
• Understand the financial needs of clients and provide them holistic recommendations & solutions.
• Consistently update clients on the latest market trends and information regarding their insurance & investment portfolio
• Work closely with internal stakeholders (investment specialist, banca specialist etc) to curate personalised solutions for clients.
• Uphold the bank’s customer service standards and comply with all compliance and regulation standards.

Skill and Requirements

• Minimum Diploma required
• Minimum 5 years of wealth management experience
• Strong sales track record
• Strong understanding of financial markets & market trends
• Strong communication & interpersonal skills

To put yourself in the running for this exciting opportunity, click on the "apply now" button! Alternatiely, you may email Claudia at 68183141 or [email protected] for more information.

EA Licence No: 11C5502 | EAP Registration No: R2199597

ViewQwest is one of the fastest-growing and dynamic brands in Singapore and Malaysia’s telecommunications industry. We strive to always be better by delivering consistent and outstanding service to our customers. Not only do we believe in our products and services, but we are also passionate and proud of the work that we do.

Be part of the team that brings #BetterBroadband to everyone! Be Better, Join the Fastest.

ViewQwest is currently seeking a talented Product Manager to join our team and support our growing business. The successful candidate will be responsible for the following duties:

Responsibilities

• Champions the end-to-end design and management of Products and Services, including SecureNet, Freedom DND, OV, and Fibernet, encompassing:

1. Availment, Provisioning Process, and Activation
2. Use, Modification, and Troubleshooting
3. Termination

• Determines cost viability, considering all internal and external costs, to ensure profitability and protection of product margin.
• Leads product service quality and is responsible for problem management (L2), analyzing all incident bugs, errors, etc., to develop long-term/permanent fixes for the product.
• Leads product roadmap development for new features, enhancements, and new products for the category.
• Manages vendor relationships.

Requirements

• Candidates must possess at least a Bachelor's Degree/Postgraduate Diploma/Professional Degree in Business, Computer Science, or Engineering.
• A minimum of 5 years of experience in product management, preferably within the IT/Telco industry.
• Demonstrates understanding of basic to advanced principles of P&L, Product Management, Marketing, Brand Management, and Project Management.

Skills

• Product and marketing principles.
• Leadership and management skills.
• Stakeholder management and cross-functional effectiveness.
• Problem-solving and decision-making skills.
• Financial management skills (profitability and cost management).
• Customer-centricity.

Interested candidates are invited to apply online with a comprehensive resume.

We will keep non-shortlisted resumes on file for consideration for future opportunities.

Salary: up to $6000

Working Days & Hours: Mon-Fri Office Hours

Location: AMK

Job Description:

• Engage in regular discussion, meeting with staffs to evaluate their process, performance.
• To provide coaching, guidance, customers or suppliers on performance feedback and so as to aspirate them to attain goal in order to achieve sales target and staff motivation enhancement.
• Receive request from factories for new parts, raise quotation enquiry to suppliers on approved vendor list (AVL), check quote received with mother factories purchasing section, negotiate with suppliers for best price that is aligned with overall global purchasing price
• Receive request from factories for new parts from suppliers not on AVL, send RFQ to at least 3 vendors, negotiate price to obtain best quote, submit sample and specification for approval by other factories, obtain approved technical drawing from factories to send to supplier.
• Issue purchase order promptly to supplier, ensure orders are according to customer specifications, arrange delivery based on agreed delivery lead time, follow up on shortage parts, obtain production information from customer if needed, ensure smooth receiving at customer side to avoid any line stopped at factories.
• Issue tax invoices promptly, ensure all documents required for clearance at customer points are well prepared and send to the customer promptly, ensure customer are informed of the delivery status to prepare for goods receipt clearance to avoid storage charges at ports.
• In order to ensure parts are sourced and supplied to factories on time.
• Customer overall production plan follow-up and info communicate to supplier for their demand planning.
• Source for new parts and potential suppliers, propose new parts recommend substitute parts via value added proposal, carry out sales visits to potential customers to understand their needs and new enquiries in order to obtain new business and increase in sales.
• Source for new parts and potential suppliers, propose new parts recommend substitute parts via value added proposal, carry out sales visits to potential customer to understand their needs and new enquiries in order to obtain new business and increase in sales.
• Enhance close rapport with customers, understand their needs and attend to theirs request promptly, update customers on part changes, discon information from suppliers, liaise with suppliers to address customer’s complaints (eg. Defective goods return, discrepancies in deliveries or replacement) in order to set up trustworthy relationship, increase in the overall purchase volume and develop of new accounts.
• Negotiate price for customers with suppliers twice a year. Review cost adjustment requests from parent factory when requested in order to achieve the overall cost effectiveness and achieve total cost merits on the finished products.
• To work with multiple forwarder service providers from heavily rely on single source and periodically contract price review / negotiation.

Job Requirements: Min Degree in Supply Chain / Business or similar w min 6 yrs of relevant experience

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

■ Job Description

Portfolio Assessment/Derivatives Trading/Business Integrity

• Evaluate the several risk and value components of the LNG Trading portfolio of trades (Spot and Term)
• Manage the aggregate LNG portfolio risk position and execute hedging transactions on the derivatives market as per guidelines and trading instructions issued by the Head of LNG Trading.
• Develop LNG Derivatives Trading Activity in Asia and US/Europe with regional external counterparties
• Monitor the events affecting the life of the portfolio (changes related to ADP or 90-day SDS, cargo allocations, SPA amendments, spot sales, purchases, etc.) and anticipate their impact in terms of risk and value.
• Model the physical flexibility of the portfolio and extract value through dynamic hedging.
• Aggregate market and portfolio information from external sources and fellow LNG traders and recommend the set of trading assumptions and its changes to the Head of LNG Trading and Risk Management group (Mid/Back office), in particular “marks” to value LNG cargo shorts and longs.
• In cooperation with the LNG Structuring group in Korea, propose and evaluate physical trade opportunities.
• Particular focus on exotic opportunities involving complex pricing and optionality.

Liaise with an HQ directly

• Prepares monthly reports to the HQ about the trading status.
• Prepares Profit/Loss reports with the HQ accounting team.
• Analyze the effect of related transactions with HQ.
• Co-work with an HQ on a transfer price scheme in the relevant market.
• Prepares reports regarding trading strategy as per requests.

■ Job Requirements

• University educated to master’s level in the relevant topic.
• Strong analytical skills with experience in trading systems and portfolio valuation techniques
• Good understanding of the LNG industry, US Oil & Gas dynamics, and the European market.
• Experience in financial or physical transactions within international natural gas markets is a plus.
• 4 to 6 years of experience in the relevant markets.
• Bilingual (Korean, English) preferred

This role offers an excellent opportunity for an experienced Transfer Pricing professional, who is client service focused, highly organized and detail oriented, to play a key role in the growth of the Tax business unit. A key member of the management team, your role is pivotal to client experience, to accelerating team success and to overseeing the transfer pricing portfolio for our financial services clients.

Responsibilities

• To advise clients on their Singapore and international tax affairs by helping them understand the pricing implications of goods and services between related parties, as well as providing advice on tax implications of deals.
• Help clients comply with transfer pricing rules and plan comprehensive tax and transfer pricing strategies through the use of Organisation for Economic Cooperation (OECD) guidelines’ and Singapore transfer pricing guidelines’ methodologies.
• Work with our international clients to understand their business model and plan their transfer pricing policies in line with their business models.
• Undertake functional analysis interviews, benchmarking studies and analysing the clients’ issues for transfer pricing documentation purposes.
• Advise planning opportunities to our clients based on the OECD and Singapore TP Guidelines.
• Coordinate with the Mazars global network firms on client issues.
• Project manage regional and/or global transfer pricing projects.
• Manage projects in relation to transfer pricing audits and regional TP projects.
• Working with staff, peers and partners on the delivery of transfer pricing solutions and strategies to multinational clients in the financial services sector in Singapore and globally.
• Lead a team and the process for the functional analysis, industry research and benchmarking studies and to apply information to assess client’s position and develop effective approaches accordingly.
• Lead the team and the process for the advice and preparation of transfer pricing policies and documentation.
• Able to review, provide recommendations on agreements and/or documents of clients for compliance and risk mitigation purposes
• Able to assess and identify (cross business line) business development opportunities, whilst managing transfer pricing engagements.
• Build strong external and internal relationships with clients, networks, teams and across other services.
• Involved in any other ad hoc projects and related tasks as and when required.

Requirements

• Degree in law, finance, tax, accounting or relevant discipline
• Motivated, self- driven and ambitious professionals with at least 5 to 10 years of Transfer Pricing experience preferably in the Asia-Pacific and/or Europe Region and from a professional services firm.
• Preferably with experience in dealing with TP matters with Financial Services Clients and/ or Financial Transactions.
• An SCTP accreditation would be an added advantage.
• Strong leadership, interpersonal and communication skills.
• Familiar with OECD and Singapore TP guidelines.
• Strong delivery management, enforcement of timely execution and on time delivery.
• Proven leadership, project management and analytical skills.
• Proven communication skills, including spoken and written English and Mandarin (an added advantage), and ability to work across all levels.
• Strong team player.

Job Description:

• Manage the planning and running of assigned of assigned research programme and projects.
• Coordinate with internal and external stakeholder to ensure project meet within the timeline.
• Manage approved funding and expenditure, including corresponding with funder, handling purchases and tracking the utilization of budget.
• Monitor progress of research activities and outcomes and prepare relevant reports.
• Any other duties assigned by Senior Manager/ Director

Requirements:

• Minimum Bachelor Degree in Life Science Biological Science or equivalent
• Minimum 5 years of experience in supervisory, operations and administrative work in a healthcare organisation will be an advantage

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Kam Xiu Ping

EA Personnel Reg No: R21101828

Location: Boon lay

Job Descriptions:

Sales & Marketing Support:

• Support the Marketing Director in facilitating sales team activities, ensuring the smooth execution of promotional campaigns.
• Contribute to planning and executing marketing initiatives for both core and third-party brands.
• Manage relationships with third-party brand partners, coordinating various marketing activities.
• Create advertising materials for diverse channels, including digital, print, and social media.
• Collaborate with the sales team to develop materials for sales support, trade decks, retail in-store displays, online ads, and product catalogs.
• Effectively manage the marketing budget and activation process.
• Coordinate the company's participation in trade shows, exhibitions, and industry events.

Retail Marketing:

• Devise and implement marketing strategies to boost foot traffic and drive sales in the retail showroom.
• Execute specific marketing campaigns and events aimed at attracting potential customers and enhancing the overall retail experience.
• Supervise retail merchandising efforts to ensure effective product displays that attract customers and optimize sales.

Marketing Apps Maintenance:

• Oversee the continuous maintenance and updates of mobile apps, collaborating with external agencies.
• Monitor app performance, troubleshoot issues, and implement solutions for optimal functionality.
• Work closely with UX/UI designers to enhance user interfaces, conducting research and gathering feedback for continuous improvement.

Performance Tracking and Reporting:

• Analyze and monitor the performance of marketing campaigns and initiatives.
• Prepare regular sales reports and presentations to communicate the performance of sales and marketing efforts.

Job Requirements:

• Diploma in Business/Marketing.
• Minimum of 2-3 years of experience in FMCG trade marketing.
• Strong grasp of digital marketing and social media concepts.

Responsibilities

• Oversee the day-to-day operations of the clinics.
• Coordinate and communicate between patients, employees and management team.
• Manage and approve company budgets, assign tasks and schedule of weekly work shifts.
• Implement policy changes, planning of employees’ development and training programmes, as well as involving in the recruitment process.
• Regularly evaluate, develop and implement new protocols to optimize patient care and to improve clinics’ operations, staff performance and productivity.
• Performing quarterly employee reviews and gathering feedback to help employees achieve both the organisation and their individual professional goals.
• Ensure that all policies and procedures function in accordance with state and federal laws.
• Supervise and manage clinics’ purchases, inventory, maintenance and repair of clinic equipment.
• Assist in any additional ad-hoc tasks assigned by the Company.

Requirements

• Preferably 5 years' experience in the healthcare industry preferred.
• Great analytical and decision-making skills to exercise decision making processes.
• Possess strong organisational, leadership skills and problem-solving skills.
• Good verbal, written and communication skills.
• Ability to effectively manage time and multitask.
• Comfortable with working in a high pressure and fast paced environment.
• Know how to prioritise tasks and work independently.
• Comfortable working with Microsoft Office and Google Suite.

Other information

• Working schedule: 5 day work week with 2 days off (off days will be split 1 weekday and 1 weekend)
• 3 rotating work shift: 830am-615pm/1140am-930pm/930am-715pm
• Willing to travel as clinics are based islandwide.

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

Job Description & Requirements

The Programme Manager leads a team of Programme Executives. Her primary role is to lead in identifying, planning, coordinating, reviewing and directing skills- and knowledge-enhancement programmes and services for WINGS women according to the strategic directions of the Society and needs of WINGS women. She is also required to identify, recruit and engage the women whom the Society serves.

This position reports to the Executive Director with pathway to the Executive Director role.

Roles and responsibilities

. The manager is responsible for reviewing and creating or selecting course content and materials for training programs according to the changing needs of WINGS women. Training may be in the form of a video, self-guided instructional manual, online application, delivered in person or through a computer or other hand-held electronic device. She must ensure that training methods, content, software, systems, and equipment are appropriate.

. She needs to review the quality of training delivered by subject matter experts and trainers to ensure that workshops meet Geragogy guidelines and lesson outcomes

. She needs to continually identify the training needs of women aged 40 and above through feedback channels and relevant research

· She needs to develop new programmes and services to meet the needs of women aged 40 and above according to the direction set by the Executive Director and members of the board

· Collaborate with other organisations such as government agencies, community organisations and training providers to develop training programmes and services

· Market the training programmes, including developing pricing strategies

· Tap on funding sources from government agencies or partners or stakeholders for programme development and new services

. Identify, recruit and engage the women whom the Society serves

· Lead and supervise a team of executives