Responsibilities

• To plan, develop, implement and supervise fundraising projects with precision, care and within proposed dateline.
• To support in creating deep awareness of KWSH and efforts in community outreach engagements and partnerships in order to maximise program participation, objectives and impact.
• To manage the administrative and office services to support the delivery of projects.
• To support in the maintenance and delivery of effective and efficient management of projects together with staff, other colleagues and/or volunteers.
• To brainstorm and create new fundraising methods, models or programs to achieve fundraising targets.
• Any other matters requested by management.

Requirement

• Minimum Degree in any related fields
• Experienced in Marketing / Event Management and/or Fundraising will be an added advantage.
• Meticulous and organised
• Possess strong interpersonal, presentation n communication skills.
• Good computer skill
• Committed and empathy
• Team player

Purpose of the Job

The role plays a critical role in shaping the long-term vision and strategic direction of the organization. This position involves analysing market trends, competitive landscapes, and internal capabilities to identify growth opportunities, mitigate risks, and enhance overall organizational performance. The Senior Manager collaborates with cross-functional teams, executive leadership, and external stakeholders to develop and execute strategic initiatives that drive business success.

Key Accountabilities

• Strategic Planning:Lead the development and refinement of the organization’s strategic plan, ensuring alignment with business objectives and market dynamics.
  Drive the strategy formulating process and strategy workshops in order to enhance business position.
  Conduct thorough research and analysis to identify emerging trends, competitive threats, and growth opportunities.
  Provide strategic recommendations to senior leadership based on data-driven insights.
  Assess risks associated with strategic decisions and develop mitigation strategies.
  Stay informed about geopolitical, economic, and regulatory changes that may impact the organization.
  
• Market Research, Analysis and Business Intelligence:Oversee market research initiatives, including customer segmentation, market sizing, and competitive benchmarking.
  Monitor industry trends, regulatory changes, and technological advancements to inform strategic decision-making.
  Analyse data to identify gaps and areas for improvement, translating findings into actionable strategies.
  Collaborate with internal stakeholders to gather business intelligence and competitive intelligence.
  Develop and maintain a comprehensive understanding of the organization’s strengths, weaknesses, opportunities, and threats.
  Use data analytics and modelling to support strategic initiatives and drive informed decision-making.
  
• Strategic Initiatives:Lead cross-functional teams in the execution of strategic projects.
  Evaluate investment opportunities and assess their alignment with the organization’s strategic priorities.
  Monitor progress and adjust strategies as needed to achieve desired outcomes.
  
• Stakeholder Engagement:Build and maintain relationships with key internal and external stakeholders, including executives, industry experts, and partners.
  Present strategic recommendations to senior leadership and the board of directors.
  

Qualifications

• Education: MBA or an equivalent degree
• Experience: 12-15 years of relevant finance, commercial, research and strategic / corporate planning experience
• Specialized knowledge: Familiar with strategy frameworks and tools, ability to develop business case & financial modelling
• Skills and Abilities: Communication skills, leadership/management skills, planning, organizing, attention-to-detail, analytical skills, interpersonal skills, flexibility, adaptability, advanced Microsoft Office; problem-solving, critical thinking, team player)

We regret to inform that only short-listed candidates will be contacted for an interview.

AET is an Equal Opportunity Employer. All qualified applicants will be considered without regard, to age, colour, disability, race, religion, gender, gender identification, nationality, marital status, or characteristics protected by law.

Secretariat Functions:

• Maintain PopHealth HQ and RHSO Calendar of Events Maintain a schedule of meetings, ensure they are organized on a timely basis.
• Ensure all meeting proceedings and events are upheld in a timely and professional manner, e.g., ensure quorum, project slides and time keep for an efficient meeting.
• Track submission of presentation materials with stakeholders and circulate agenda materials ahead of meeting for well-planned forum.
• Write accurate and succinct notes of meeting and other needed documentation for timely approval and clearance.

Event management

• Participate actively in the planning and execution of events

Strategic, organisational planning and development:

• Support organizational planning, developmental and implementation activities based on strategic plans.
• With the guidance of team members, analyse Pophealth issues relevant for follow-up and curate agenda to drive discussions.
• Research, plan and provide operational support for management retreats, prepare presentation materials, document templates, reading materials and meeting minutes.
• Support and/or organise PopHealth HQ activities to strengthen the positioning and growth of the Regional Health System.

Non-clinical Incident Reporting:

• Work with stakeholders for incident reporting of non-clinical incidents and facilitate timely and complete submissions.

Other Assigned Projects and/or Portfolios

• To take on assigned projects and/or portfolios
• To carry out assigned tasks and achieve goals

The position will report to the Corporate Financial Controller and may require travelling.

The roles & responsibilities of the position include but not limited to the following:-

• Review/Compile the monthly consolidated financial report as well as the financial reports of Malaysian subsidiary companies
• Analyze consolidated financial statement and perform analytical review and MD&A
• Ensure an accurate and timely monthly, quarterly and year end close with on time reporting to management
• Prepare quarterly reporting and announcement to Bursa Malaysia and ensure compliance with Bursa Listing Requirements
• Liaison with Company Secretary and assist in preparation of board papers for Board meeting, EGM, AGM and any other announcements
• Provision of necessary accounting and auditing information to the corporate board, shareholders and stakeholders when need be.
• Perform HR related tasks for some Singapore and Malaysian subsidiary companies
• Engage with ESG team for project related to corporate governance and annual report preparation, i.e. Sustainability Reporting Statement, Corporate Governance Review
• Liaise with internal & external auditor and tax agent to ensure smooth process of relevant reporting and to meet dateline.
• Liaise with company secretary, share registrar, lawyer and investment banker in respect of corporate related matters
• Involve in incorporation of new subsidiary within the Group and ensure proper setup of accounting software and system when necessary
• Assist in corporate exercise, eg. liaise with advisors and prepare relevant data compilation
• Keep abreast with the latest development in accounting standards (e.g. MFRS), tax rules and regulations (e.g. SST) and provide guidance to the team, as needed
• Any other ad-hoc tasks and assignments as instructed

Requirements:

• Degree/ACCA and above
• At least 3 years of experience managing full sets of accounts
• Strong leadership and initiative, meticulous and analytical
• Able to perform the full spectrum of accounting duties independently
• Able to manage stress and meet necessary deadlines
• Self motivated with a can do attitude important
• Proficient in Microsoft Word, Excel
• Able to speak & read Chinese

Guidelines for Applicants:

You may apply thru Mycareers Future or email to [email protected]

The candidate will assist the company secretaries in handling a portfolio of companies and his/her responsibilities will include:

• Preparation of resolutions and minutes of directors and shareholders, attending to the opening/closing of bank & other corporate accounts and updating of such mandates,
• Timely lodgement of documents with ACRA, preparing/maintaining statutory records and computerized client database; providing client support through phone and email correspondence;
• Complying with the clients’ standard operating procedures
• Performing any other ad-hoc assignments as may be assigned

Training will be provided.

Qualifications, Competencies and Other Requirements

• Preferably an ICSA holder, or a candidate from the polytechnic or university planning to pursue the ICSA course. Candidate with ICSA membership will be an added advantage.
• Good command of English and good verbal and writing skills; able to communicate clearly and effectively.
• 2-3 years of experience in corporate secretarial work and conversant with Singapore corporate secretarial practices and the Singapore Companies Act (will be an added advantage)
• Technology skills and ability to learn, adapt and leverage on technology.
• Good time management, attention to detail, follow through, staying informed with organizational initiatives and priorities.
• Able to prioritize, work under pressure, meet deadlines and handle clients professionally.
• Able to work collaboratively in a team yet able to carry out tasks assigned independently.

Responsibilities:

• Helping the sales team to improve their productivity
• Handling urgent calls, emails, and answering customer queries.
• Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
• Making the company's products and services as attractive to potential customers as possible.
• Ensuring adherence to laws, regulations, and policies.
• Any other ad hoc duties assigned

Requirements :

• 3 or more years experience in sales.
• Experience as a sales preferred
• Good team development and leadership skills.
• Computer literacy.
• Good administrative, organizational, and problem-solving skills.
• Excellent communication, sales, and customer service skills.
• The ability to multitask, work in a fast-paced environment, and meet deadlines.
• Current knowledge of tourism industry trends and regulations.

Company Description

Guardant Health AMEA is a leading precision oncology company focused on helping conquer cancer globally through use of its proprietary blood tests, vast data sets and advanced analytics. Its Guardant Health Oncology Platform is designed to leverage its capabilities in technology, clinical development, regulatory and reimbursement to drive commercial adoption, improve patient clinical outcomes and lower healthcare costs.

Essential Duties and Responsibilities

· Lead development, implementation and execution of external strategies and messaging to communicate the Guardant Health story, building a positive reputation with key external stakeholders including investors.

· Collaborate with and advise senior leaders and functional groups including Investor Relations, Marketing, Clinical Development, Tech Development, Legal and Regulatory to ensure external corporate messaging is consistent and supports Guardant Health’s mission.

· Support development of messaging across Guardant Health product portfolio. Champion Guardant Health’s values internally and partner with the People Team to develop strategies & messaging that generates excitement for potential job candidates and current employees.

· Serve as a media spokesperson; build and maintain relationships with key reporters.

· Maintain expert knowledge of the competitive, scientific, technical, regulatory, and reimbursement landscape.

· Manage high-profile communication issues and crises.

Corporate Communications

· Develop and manage integrated strategic external and internal corporate communication programs and content that support company business goals by achieving appropriate positioning opportunities for Guardant Health, its products and programs, and supporting its desired image among key internal and external audiences.

· Lead the development and distribution of written and oral communication in order to deliver the company story to a wide variety of internal and external stakeholders.

· Drive relationship-building and engagement with media/influencers to generate frequent, positive coverage.

· Become a subject matter expert and passionate storyteller about Guardant Health and its mission.

· Plan the Editorial Calendar and report results of our media engagement.

· Support senior leaders with speaking engagements.

· Handle highly sensitive, confidential corporate communications, initiatives and projects and advise senior management on associated communication strategies and issues. Lead and manage communication strategy and execution during crises.

· Collaborate with finance, marketing, medical affairs, clinical development and regulatory to identify key messages and ensure accurate information is reflected in external corporate communications.

· Work closely with Marketing to develop programs that support and complement product marketing campaigns.

· Advance Guardant Health policy positions and messaging to ensure IR and PR communications vendors are positioned to engage stakeholders.

· Performs all other related duties as required.

Government Affairs

· Government Affairs internal and external engagement in relevant policy areas

· Drive development and execution of state and federal government affairs strategies designed to support Guardant Health’s core business strategies for current and future divisions.

· Monitor and anticipate state and federal legislative developments affecting Guardant Health and help strategically position the company to effectively engage.

· Build and maintain effective relationships with key country government officials in AMEA (ex-Japan).

· Identify and implement appropriate strategies with third-parties and coalitions to advocate for Guardant Health’s legislative positions

· Represent Guardant Health with key trade associations.

· Manage Guardant Health external consultants in AMEA (ex-Japan).

· Build and maintain relationships with internal partners, including Commercial, Medical Affairs, Market Access, Corporate Communications, and Patient Advocacy to execute our public policy strategies and achieve business goals

· Increase management and business unit understanding of and participation in the federal policymaking process. Collaborate with business units on critical issues, utilizing executives and internal experts to advance Guardant Health positions.

Qualifications

• Education: Minimum of a Bachelors Degree and 8-10+ years of related experience in pharmaceutical/Biotech or Diagnostic communications.
• Pharma/biopharma or Diagnostic communications experience required.
• Executive presence and comfort in all interactions with employees, senior-level management and critical external stakeholders, (e.g. media, policy officials, advocates)
• Proven ability to lead through influence, flexibility and diplomacy.
• Excellent writing, presentation and oral communication skills with strong business acumen and ability to create messaging that drives engagement.
• High level of energy, initiatives and ownership.
• High result orientation with proven track record of strong implementation skills
• Strong interpersonal, partnering, and influencing skills; ability to bring together a variety of different viewpoints from different stakeholders, incl. senior management, and to work towards a common approach with the right level of integration and guidance.
• Experience in PR agency management and selection

Be responsible for the preparation of corporate secretarial documents, maintenance and updating of statutory registers and secretarial records, attending board/board committee meetings, handling of client billing and payments and other ad-hoc duties, as and when required.

Key Responsibilities:

Portfolio Lead

We serve a broad spectrum of clients whose boards comprise successful business leaders and professionals. You will be given an opportunity to gain exposure to high level board discussions that will present you with many learning opportunities in the various industries that we serve.

• Deliver Customer Satisfaction
• Portfolio Management
• Providing guidance to the Executive Support

Board.Vision Project Advisory / Support

This is a digital board activity management software developed by Trusted Services to enable boards to go paperless and make decisions in an efficient manner, anytime and anywhere. We have a team who will provide training to new joiners.

• Advise on various aspects of the project development
• Provide and attend training / sales presentations
• Provide other support to the Product Owner, where required, to meet project deliverables

Executive Support

• Attend to assignments or queries proactively
• Atend and draft client's meeting minutes

Dynamic Adaptation:

Manage portfolio of companies with minimal supervision.

Qualification, Competencies/ Other Requirements

• Minimum 3 years of experience in corporate secretarial work.
• Diploma holder with related experience or degree holder or holder of a professional certificate in chartered secretary.
• Good understanding of regulatory and statutory requirements of the Singapore Companies Act.
• Ability to organise and prioritise work.
• Possess a flexible and proactive attitude.
• Good command of English is a key requirement.

Who we are

Crédit Agricole Corporate and Investment Banking (CA-CIB) is the CIB arm of Crédit Agricole Group, world’s 11th largest bank by total assets.

Our Singapore center is one of the 3 main IT Hubs for CA-CIB's worldwide business. We work daily with international branches located in 33 countries by:

- Envisioning and preparing the Bank’s futures information systems

- Partnering and supporting core banking flagships and transverse areas in their large scale development projects.

- Providing premium In-house Banking applications,

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.

We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

Position

We are seeking a highly motivational and creative intern to join our DEC product management team as a Product and Visualization specialist. In this role, you will play a key part in participating to the elaboration of a product strategy, creating impactful presentations, dynamic dashboards and progress updates for our stakeholders. Additionally, you will utilize your knowledge of visualization tools to enhance our communication and reporting capabilities.

Responsibilities

Functional Scope

• Elaborate product strategy

1. Define target use cases and provide input to help preparing communication plan
2. Measure usage and value around the product strategy by taking into account stakeholders expectations

• Report Creation and Customization

1. Collaborate with team members to transform complex information into clear and engaging presentations
2. Tailor presentations and dashboards to meet the specific requirements of diverse stakeholders, ensuring that each group receives relevant and meaningful information

• Data Visualization

1. Create visually compelling charts, graphs and infographics to effectively convey data-driven insights and facilitate decision making

• Confidentiality

1. Handle sensitive information with discretion and maintain confidentiality when dealing with internal and external stakeholders

• Documentation

1. Keep records of past presentations, feedback and changes made to continuously improve the quality of communication
2. Gather feedback, foster collaboration and ensure that innovation concepts align with the needs and expectation

• Stakeholder Engagement

1. Assist in engaging with various stakeholders to gather feedback and insights
   

Qualifications and Profile

Mandatory

• Student from a Business, Design, Communications School
• Interest in presentation, visualization, stakeholder management and communication

Nice to have

• Exposure to data presentation visualization tools (Canva, Klaxoon, PowerPoint, Tableau, Power BI)
• Attention to details and a keen eye for design

Professional Skills and Mind-set

• Strong communication (written and verbal) and organizational skills
• Strong desire to keep abreast of emerging technologies
• Team player mindset
• Understanding and respect of cultural diversity

Application Procedure

Interested applicants, please apply via this link:

Crédit Agricole Corporate and Investment Bank (ISAP Singapore) Careers - (Internship Jul/24) DEC - Product/Visualization Specialist (jobvite.com)

Who we are

Crédit Agricole Corporate and Investment Banking (CA-CIB) is the CIB arm of Crédit Agricole Group, world’s 11th largest bank by total assets.

Our Singapore center is one of the 3 main IT Hubs for CA-CIB's worldwide business. We work daily with international branches located in 33 countries by:

- Envisioning and preparing the Bank’s futures information systems

- Partnering and supporting core banking flagships and transverse areas in their large scale development projects.

- Providing premium In-house Banking applications,

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.

We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

Position

In a challenging and multicultural environment, we seek for a motivated intern to join our Innovations APAC team.

This is an exciting opportunity for a talented team-player to join a geo dispersed team operating from China, Hong Kong SAR, Japan and Singapore which is responsible for the success of the innovation initiative launched with the ambition of fostering business development ,improving client experience and service quality.

Responsibilities

The Innovations APAC intern will play a vital role in supporting CACIB’s innovation initiatives. This internship offers an excellent opportunity to gain experience in business analysis, data analysis and innovation strategies.

The team will organize ideation events through multiple format, targeting a variety of audience and manage communication around innovation over different channels, both internal or external. As a member of the technology department, part of the tasks are to assess the feasibility of each idea, collaborate across all the board with IT experts, consolidate their conclusions and envisage multiple options for achieving our goals. You will present outcomes and recommendations to Asia Innovation board.

Functional Scope

• Requirements Gathering and Analysis

1. Assist in gathering and documentation of requirements for various innovation ideas
2. Involves brainstorming facilitation of meetings and workshops with stakeholders
3. Analyze the pain points and transform insights into actionable requirements

• Reverse process re-engineering

1. Conduct in-depth analyses of use cases to gain a comprehensive understanding of end-to-end workflows
2. Bridge the gap between tasks performed in isolation by different teams, fostering collaboration and streamlining our processes

• Documentation and Reporting

1. Create a well-structured document including reports, business cases and flow diagram
2. Documents to provide a clear and comprehensive overview of innovation initiatives and expected outcomes

• Stakeholder Engagement and Collaboration

1. Engage with a diverse group of stakeholders including both business users (Non IT) and ISAP (IT)
2. Gather feedback, foster collaboration and ensure that innovation concepts align with the needs and expectation

• Presentation Skills

1. Encourage to develop and enhance presentation and negotiation skills
2. Opportunity to present findings, insights or project updates to innovation team in Asia and various levels of stakeholders

• Event Planning

1. In addition to the core responsibilities, have the opportunity to participate in event planning relation to innovation workshops like Café Inno and Hackathon
   

Qualifications and Profile

Mandatory

• Student from a Business or IT School
• Interest in business analysis, stakeholder management, communication and presentation

Nice to have

• Exposure to data presentation visualization tools (Canva, Klaxoon, PowerPoint, Tableau)
• Event planning/ Project Management experience

Professional Skills and Mind-set

• Strong communication (written and verbal) and organizational skills
• Strong desire to keep abreast of emerging technologies
• Team player mindset
• Understanding and respect of cultural diversity

Application Procedure

Interested applicants, please apply via this link:

Crédit Agricole Corporate and Investment Bank (ISAP Singapore) Careers - (Internship Jul/24) DEC - Innovations APAC (jobvite.com)

Summary

The Service Lead is mainly focusing on ensuring the team is respecting the governance put in place with the client and that the level of service delivered to the client is as expected. He must have an excellent macro view of CA-CIB information system and good technical skills to be able to help during major incident resolution as well as promote and contribute to Continuous Improvement.

He/she is based in Singapore but works according to Paris windows of service, under the service manager of his business line.

Main Responsibilities

The Service Lead is accountable for:

• Performing all run activities in respect of CA-CIB process, ensuring:

– The team respects the SLA (changes, incidents, requests)

– Appropriate reaction, in line with the severity of an incident or escalation.

– ITS ITIL process is dully followed (change, incident, problem management).

• Handling escalation on actions from Production Engineers Level 3 (incident, request, change)

– Escalates to management if needed

– Check if Knowledge was shared within the team and perform filed sessions.

– Enable coordination with other team (AS, Infra, Network, Build….)

– Create PSS post major incident and when improvement topic requires it

• Continuous improvement of service provided by Production Engineer L2 / L3

– Enable and encourage Improvement spirit within the team by being a role model on that topics

– Ensure the team has proper time slots to make the ongoing improvement

– Promote automation / Innovation

• Managing knowledge in coordination with AS community in Paris and London

– Trains Production Engineers on transferred activities for his business line (production of the applications)

– Proactively liaise with third party teams to bring trainings, documents, sharing session with ‘his’ own team.

– Controls that Knowledge database is regularly updated

• Driving the most complex operations & ensures they are well prepared by Production Engineers (involvement on DRP test, WIP, major incidents etc…).

– Act as global coordinator during DRP / WIP / main events.

– Review of major releases roadmaps with the team

– Ensure post checks are documented, performed and report is shared

By delegation from the Service manager:

• Controls quality of the RUN activities for all applications of his Business Line

– Recurrent incident

– Respect of SLA

– Reports / Documentations are built with high quality

• Role model in term of mindset: CI and proactive enhancement

• Proposes initiatives to improve efficiency of production Engineer L2 and ensure a continuous ‘up skilling’ of L2

• Respect priorities and short/long term tasks given by Service Manager.

• Regular feedback with Service Manager are key role.

Skills sought:

Soft Skills

• Strong leadership abilities with ability to do efficient multitasking

• Clear Verbal and writing Communication skills at multiple levels in an international context and should be able to follow organization process

• Client Oriented with Strong Relationship management.

• Ability to work simultaneously with different profiles (technical/functional, medium/top management, etc.)

• Coordination and decision taking capabilities during crisis situations.

• Ability to work under pressure

Experience

• Infrastructure or Application support hands on experience of 4-6 years’ mandatory

• IT Literacy: Knowledge of IT Ecosystem & Operations Background with experience in IT for Capital Market and Corporate Banking to the extent of knowing Front office to back office application flow

• Understanding of transversal technologies (SAN, Unix, Windows, Network, DBA, scheduler, MQ, Ctrlm)

• Technologies and/or Applications background with ability to grasp impact and interdependencies

Working Hours and Shift Organization:

• Service Lead is expected to work in shifted time to be able to be onsite at the time its clients (in Paris generally) are working. Expected timings would be 2pm to 11pm Sgp time

• Few times a year, Service Lead will be required to coordinate major events (DRP or other) on site during weekends.

• Service Lead might be escalated during non-office hours on his professional / personal phone.

Who we are

Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world’s 12th largest bank by total assets.

Our Singapore center (“ISAP” or “Information Systems Asia Pacific”) is the 2nd largest IT setup (after Paris Head Office)” for Crédit Agricole CIB's worldwide business. We work daily with international branches located in 30 markets by:

• Envisioning and preparing the Bank’s futures information systems
• Partnering and supporting core banking flagships and transverse areas in their large scale development projects.
• Providing premium In-house Banking applications,

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.

We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

Mission

As an intern, your mission is to become a valuable asset to our organization by:

• Interacting Comfortably with People: Building strong collaborative relationships within the team and stakeholders.
• Automation and Development: Demonstrating a deep passion for development, specially in

1. Technologies: Java/J2EE, Shell Scripting, PL/SQL, SQL
2. Database: Sybase, Oracle, PostGreSQL
3. Browser Automation: Selenium
4. BDD Framework: Cucumber
5. Source Code/Lifecycle Management: SVN/GIT, Jenkins, Gitlab, Ansible, MasterDeploy

• Interest in Bank activities: Apetite to understand the business activities of the bank on Capital Markets.
• Process automation: Appetite for continuous improvement and automation. Of new as well as existing process to enhance efficiency and reduce the TAT.

During your internship, you will have the opportunity to:

• Learn about Global Market Front Office activities, Financial Data, Transaction Reporting, Market Data, Risk Indicators and Regulaotry requirements – opportunity to learn end-to-end invensment banking workflow.
• On the job training to directly apply your learning and be impactful.
• Gain insights into Software Development, understand the SDLC and its real-life implementation.
• Collaborate with Subject Matter Experts, including Business Analysts, Support Analysts, Developers, DevOps Engineers, and Quality Software Developers.
• Benefit from the guidance of a dedicated mentor.
• Deliver on jobs that directly impact the banks day-to-day activities and witness the added value of your job directly from business lines.

Qualifications and Profile

Candidates should have:

• JAVA/J2EE.
• SQL, PL/SQL and UNIX/LINUX Scripting skills.
• Excellent Aptitude, Curious to learn and inquisitive.
• Excellent communication and interpersonal skills.
• Autonomous, self motivated and excellent team player.
• Fluency in English - as acting in a multi-cultural environment.

The scope will be adapted depending on the situation and the progress of the trainee.

Application Procedure

Interested applicants, please apply via the link here:

Crédit Agricole Corporate and Investment Bank (ISAP Singapore) Careers - (Internship Jul24) CMI - Software Quality Engineer (jobvite.com)

Who we are

Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world’s 12th largest bank by total assets.

Our Singapore center (“ISAP” or “Information Systems Asia Pacific”) is the 2nd largest IT setup (after Paris Head Office)” for Crédit Agricole CIB's worldwide business. We work daily with international branches located in 30 markets by:

• Envisioning and preparing the Bank’s futures information systems
• Partnering and supporting core banking flagships and transverse areas in their large scale development projects.
• Providing premium In-house Banking applications,

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.

We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

Mission

As an intern, your mission is to become a valuable asset to our organization by:

• Interacting Comfortably with People: Building strong collaborative relationships within the team and stakeholders.
• Python Data Science Passion: Demonstrating a deep passion for Python in data science applications.
• Jupyter Notebook Proficiency: Becoming proficient in using Jupyter Notebook for data analysis and modeling.
• Effective Data Communication: Excelling in explaining complex data insights through both written reports and visualizations.
• Data Integration: Eagerly combining various data sources to uncover valuable insights.
• AI Curiosity: Exploring and gaining hands-on experience in AI capabilities.

During your internship, you will have the opportunity to:

• Learn about Global Market Financial Data, Transaction Reporting, Market Data, and Risk Indicators.
• Gain insights into Software Development and Production Support.
• Collaborate with Subject Matter Experts, including Business Analysts, Support Analysts, Developers, DevOps Engineers, and Quality Software Developers.
• Benefit from the guidance of a dedicated mentor.
• Progressively deliver increasingly complex notebooks that contribute to our data-driven decision-making process.

Competencies and Skills

• Knowledge on Machine Learning Algorithms.
• Jupyter Notebook, Python
• Proficiency in Data Science and Machine Learning development is required.
• Fluency in English - as acting in a multi-cultural environment.

The scope will be adapted depending on the situation and the progress of the trainee.

Application Procedure

Interested applicants, please apply via the link below:

Crédit Agricole Corporate and Investment Bank (ISAP Singapore) Careers - (Internship Jul24) CMI - Software Developer (jobvite.com)

Who we are

Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world’s 12th largest bank by total assets.

Our Singapore center (“ISAP” or “Information Systems Asia Pacific”) is the 2nd largest IT setup (after Paris Head Office)” for Crédit Agricole CIB's worldwide business. We work daily with international branches located in 30 markets by:

• Envisioning and preparing the Bank’s futures information systems
• Partnering and supporting core banking flagships and transverse areas in their large scale development projects.
• Providing premium In-house Banking applications,

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.

We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

Mission

As an intern, your mission is to become a valuable asset to our organization by:

• Interacting comfortably with people: Building strong collaborative relationships within the team and stakeholders.
• Automation and Development: Demonstrating a deep passion for development, specially in

1. Technologies: Java/J2EE, Shell Scripting, PL/SQL, SQL
2. Database: Sybase, Oracle, PostGreSQL
3. BDD Framework: Cucumber
4. Source Code/Lifecycle Management: SVN/GIT, Jenkins, Gitlab, Ansible, MasterDeploy
5. Automation tools and frameworks: JUnit, TestNG, Selenium

• Interest in Bank activities: Apetite to understand the business activities of the bank on Capital Markets.
• Process automation: Appetite for continuous improvement and automation of new as well as existing process to enhance efficiency and reduce the TAT.

During your internship, you will have the opportunity to:

• Learn about Transverdsal Global Market Data & MCR activities, this includes electronic trading platforms, Risk Management Systems, Market Risk, Counterparty Risk, Financial Data, Market Data, Risk Indicators requirements – opportunity to learn end-to-end invensment banking workflow.
• On the job training to directly apply your learning and be impactful.
• Gain insights into Software Development, understand the SDLC and its real-life implementation.
• Collaborate with Subject Matter Experts, including Business Analysts, Support Analysts, Developers, DevOps Engineers, and Quality Software Developers.
• Deliver on jobs that directly impact the banks day-to-day activities and witness the added value of your job directly from business lines.
• Non-regression testing of the applications and associated services (Functional, Technical, Performance, and Behavior) to identify defects or bugs that need to be fixed before the software is released in production.
• Knowledge on CI/CD pipeline
• Create and maintain comprehensive documentation for development and testing processes
• Opportunity to work on meaningful projects and make an impact.
• Mentorship and guidance from experienced professionals.
• Networking opportunities within the industry.
• A Certificate and a letter of Completion.
• Full time employment offer after successful completion of program

Qualifications and Profile

Candidates should have:

• Student of Master or Bachelor’s degree in Computer Science, Software Engineering, or related field.
• Strong passion for software development and quality assurance.
• Appetite to follow technology trend and participate to communities.
• Eagerness to learn and adapt in a dynamic software development environment.
• Strong proficiency in Java programming language.
• Knowledge of software testing methodologies and experience in QA processes.
• Understanding of Agile development methodologies.

Other Professional Skills and Mindset

• Excellent problem-solving and analytical skills.
• Effective communication skills and ability to work collaboratively in a team.
• Excellent Aptitude, Curious to learn and inquisitive.
• Autonomous, self motivated and excellent team player.
• Fluency in English - as acting in a multi-cultural environment.

The scope will be adapted depending on the situation and the progress of the trainee.

Application Procedure

Interested applicants, please apply via the link here:

Crédit Agricole Corporate and Investment Bank (ISAP Singapore) Careers - (Internship Jul24) CMI - Quality Assurance Software Engineer (jobvite.com)

Responsibilities

• Review and assess contracts, policies and guidelines, and provide legal advice to ensure compliance with law & regulations, governance, data protection, and regulatory requirements
• Collate, consolidate and analyze data to prepare various reports for Management.
• Conduct internal and external reviews to identify and report strengths, weaknesses, and opportunities and propose initiatives to enhance organisational efficiency.
• Formulate and implement organisation’s strategy to achieve broad strategic goals.
• Coordinate with all departments to develop and implement action plans to achieve short and long term business goals as set out by HQ, Japan.
• Collaborate closely with all departments and Group to ensure new projects are aligned with organisation’s strategies and values.
• Assist to monitor the planning and implementation of business initiatives to all functions, including provision of support assistance to all departments for smoothening project accomplishment.
• Manage and co-ordinate organisation development initiatives by organizing regular management meetings.

Requirements:

• Bachelor degree in business-related or law-related function
• At least 2 years of relevant working experience in FMCG or related industries
• Detail-oriented with strong business sense.
• Aptitude and passion for research, data analysis and problem solving.
• Strong analytical thinking and management skills.
• Good interpersonal and communication and presentation skills.
• Proficiency in Microsoft Office (Word, Excel and Powerpoint).

Who we are

Crédit Agricole Corporate and Investment Banking (CA-CIB) is the CIB arm of Crédit Agricole Group, world’s 11th largest bank by total assets.

Our Singapore center is one of the 3 main IT Hubs for CA-CIB's worldwidebusiness. We work daily with international branches located in 33 countries by:

- Envisioning and preparing the Bank’s futures information systems

- Partnering and supporting core banking flagships and transverse areas in their large scale development projects.

- Providing premium In-house Banking applications,

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.

We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

The Department and position

The department is responsible for development and maintenance of Capital Market applications used by worldwide users.

The DATA and Regulatory Reporting section within Capital Markets IT division is responsible for the delivery and monitoring of various Pre & Post Trade transactional reporting covering various regulations - MIFID, SFTR, EMIR, APAC regulatory bodies. The team is in charge of internal transactional exchanges to regulatory authorities, as well as quality control and remediation frameworks for regulatory data reported to external regulators in support of our business activities.

“Run the bank” is the first mission of IT department. It involves many front line IT professionals who understand the nature of business operations, timing of activities & data flowing through internal and external systems. They are continuously working with business users, infrastructure engineer and system managers.

The candidate will join the Singapore Capital Market Run the bank team in charge of running application for capital market from Front-Office (Murex, Apex, Orchestrade…), Back-Office (Summit, Calypso…) and Market data referential (Asset Control..), Market Risk applications (in-house application on big data technologies). The key responsibility will be Supporting the transaction regulatory reporting domain worldwide.

Main responsibilities

Application monitoring responsibilities

· Define and implement in coordination with the build team the needed application monitoring

· Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams

· Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.

· Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.

· Release management activities performed with an alignment to DevOps principles.

Incidents and Requests management (business users and others IT teams)

· Provide level 1 and level 2 application support to the business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator,…)

· Analyze and manage incidents/problems/requests coming

Problem management and continuous improvement

· Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team

· Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.

· Provide non-functional requirement to the build team to implement monitoring as code whenever available.

The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service. Candidate should have a strong appetite in the capital market functional business.

The position requires autonomy and reliability in performing duties while maintaining close communication with rest of project/support team.

Qualifications and Profile

Candidates should have 8+ years’ experience in support activity.

· Candidates should have ITIL knowledge.

· Experience in Software development or Devops team.

· Should be able to do

o SLA & KPI management, client communication & interaction

o Predictive analysis, consulting, escalation management

o Risk analysis and project execution

· Appetite for continuous improvement, out of the box solution and automation mindset

· Strong knowledge in XML, SQL, PL/SQL, MQ Series, CFT and Control-M.

· Knowledge of monitoring solution (E.g ITRS Geneos)

• At least 3-year experience with Jenkins, GIT (GitLab)
• At least 1-year experience in Ansible
• Shell scripting, Perl Scripting (not mandatory)
• Unix Batch creation

Good to have

· Experience with Docker/Kurbernetes

· Experience with Liquibase or equivalent

· General banking and finance understanding and knowledge

· Understanding of trade life cycle, financial products (Treasury, FX, Bonds, Credit, IRD…)

· Exposure to Capital Market FO/BO system (E.g. Summit, Kondor+, Murex…)

Other Professional Skills and Mind-set

· Excellent written and verbal communication skills for both team mates and management

· Strong analytical and problem solving skills

· Proficient software development life cycle

· Appetite to follow technology trend and participate to communities

· Passion for sharing expertise and grow team members’s skills

· Interest in mentoring and guiding junior team members on the path of high quality deliverables.

· Ability to work well under pressure

· Autonomous, self-motivated and excellent team player

· Strong perseverance and diligence towards attaining goals and effective time management

Shift Timings:

Person may be requested to work in shifts as support is requiring 24/6 Support.

(00:00~9:00) (7:00 ~16:00) (15:00 ~1:00next day)

Job Responsibilities:

• Engage and coordinate with cross-functional and cross-regional teams for matters requiring approval from Corporate HQ.
• Provide secretariat support for team meetings, including agenda preparation, coordinating or drafting papers, recording minutes, and ensuring follow-up actions are implemented.
• Collect, monitor, and analyze data and metrics to generate regular performance reports for management review.
• Conduct primary and secondary research, including financial analysis, company reviews, market trends, and developments.
• Assist in building financial models and maintaining documentation for merger and acquisition processes.
• Prepare memos and business cases to seek approvals from management and the board.
• Handle any other ad-hoc tasks as assigned.

Requirements:

• Bachelor’s degree, preferably in business analytics or financial analysis, from a reputable institution.
• 2-3 years of relevant experience in a similar capacity.
• Proficiency in both English and Mandarin to effectively engage with international and Chinese business partners.
• Strong analytical skills with keen attention to detail.
• Self-starter with a positive mindset.
• Capable of working independently and collaboratively within a team.
• Excellent communication and interpersonal abilities.
• Willingness to travel up to 25% of the time.

Oracle is leading the digital revolution. We are empowering nearly half a million businesses across the globe to turn untapped potential into real business value. You will connect the biggest enterprises of today with the tools to compete in the digital economy of tomorrow.

What You’ll Do

Be the vital piece of the puzzle that connects us to the millions of businesses that need our help to evolve. You will:

• Reviews portfolio regularly & project space activity

• Measure, monitor, and report cost saving and value added contributions

• Liaison between cross regional space planners, global Space Administrators, and other REF team members

• Advocate for space optimization, make space recommendation to demand and site utilization trends

• Promote the Flex Program, including recommendations based on attendance reports

• Works with sub-region Project Management to help determine scope for project moves planned to occur based on stacking plans / strategy

• Ensures planning is aligned with corporate guidelines, and that all scenarios maximize use of space

• Recommends and enforces space policies/standards, procedures and protocols

• Participate in discussions of design development packages

• Develop relationships with senior leadership within the Lines of business, to respond to needs and requests

• Assist in developing site-specific Planning Strategies and Metro Analysis with Advanced Planning

• Communicate and garner support from LOB’s regarding location, city, country strategies along with sub-region heads

• Supports all efforts to achieve corporate goals and metrics

• Provide superior customer service in all aspects of planning process

• Attends meetings associated with one or more of the following: New Real Estate acquisitions, Major renovations project, Occupancy planning, move, and restacking projects, Leasing activities, Expansion or consolidation projects

What You’ll Bring

Your enthusiasm, knowledge, and customer-centricity will help us become the number one cloud company in the world. We also look for:

• Three (3) to five (5) years working in a Workplace Planning role in a corporate environment

• Oracle Core Competencies: Reliability, Intellect, Quality Orientation, Communication, Customer Orientation (internal Oracle employees), Teamwork, Continuous Learning, Honesty & Integrity and Management

• Able to read and review blueprints

• AutoCAD experience

• Use of e-mail, Excel, and Word

• Very organized and detail oriented

• Great skills in verbal and written communications

• Experience in strategic planning and the ability to apply experience to unusually complex problems

• Ability to adapt in quickly changing environment

• Change Management experience

• Ability to influence and collaborate internally and externally at all organizational levels

• Ability to maximize contribution from both external and internal resources

• Knowledge of sustainable design strategies

PRODUCT AREA

The Go-to-Market Operations (GtM) team ensures Google's complex and ever-evolving Ads business runs smoothly. We are instrumental in setting go-to-market strategy, and ensuring flawless execution and operations against the strategy. We have teams embedded in each of the major Ads business areas as well as global teams that work across the business areas. Team members are analytical and strategic, with a pragmatic sense of how to get things done.

JOB DESCRIPTION

The Business Strategy & Operations organization provides business critical insights using analytics, ensures cross functional alignment of goals and execution, and helps teams drive strategic partnerships and new initiatives forward. We stay focused on aligning the highest-level company priorities with effective day-to-day operations, and help evolve early stage ideas into future-growth initiatives.

Qualifications

JOB RESPONSIBILITIES

• Conduct market research, competitive analysis, and customer segmentation to inform product strategy, providing actionable insights to leadership.
• Own full components of product analytics (headroom, customer segmentation, key success metrics) with limited guidance, ensuring insights are delivered on time and meet defined goals. Be able to answer questions with a short turnaround time.
• Develop and deliver compelling reports and presentations that communicate progress, findings, and recommendations to stakeholders.
• Identify opportunities for improvement and proactively solve problems within a given scope. Demonstrate creative thinking and propose innovative solutions.
• Build partnerships across diverse teams (local, regional and global), embodying a One Google mindset to achieve shared objectives.

MINIMUM QUALIFICATIONS

• Bachelor's degree in Business, Data Science, Economics, or a related field or equivalent practical experience.
• 3 years of experience in strategy consulting, business analysis, product strategy, or similar roles.

PREFERRED QUALIFICATIONS

• Proven ability to work independently, take initiative, manage projects effectively, and build strong cross-functional relationships.
• Knowledge of product development principles, market dynamics, and the key elements of effective organizations.
• Exceptional data analysis skills, proficiency with data visualization tools, and the ability to translate data into actionable business insights.

As a Facility Coordinator (Senior Admin Executive), you will play a crucial role in providing administrative support and ensuring the efficient operation of our office. You will be responsible for handling a wide range of administrative tasks, from coordinating meetings and office management to handling confidential information with discretion. Your ability to work well under pressure, adapt to change, and maintain a high level of professionalism is essential in this role.

Responsibilities:

• Ensure smooth day-to-day operation of the office, including front desk, maintaining office supplies, courier arrangements, equipment, and facilities management including vendor management.
• Lead in communication of office general announcements and ensuring that the collaboration and participation is effectively managed across the company.
• Manage and maintain databases, records, and confidential files, ensuring data integrity and security.
• Proactively identify, develop, and implement efficient administrative policies and procedures to streamline processes and ensure efficiency.
• Undertake corporate administration function for the office and support HR and Marketing functions, such as events (Internal and external), recruitment, onboarding, employee engagement, marketing, and branding initiatives.
• Provide comprehensive administrative support to executives and team members, including but not limited to scheduling meetings, managing calendars, handling correspondence and travel arrangements.
• Prepare and distribute internal communications, memos, and reports as required.
• Other ad-hoc duties assigned by management.

Pre-requisites:

• Degree in Business or related field
• Minimum 5 years of relevant experience as an administrative executive
• Must have good hygiene practices in office housekeeping and fastidious with both cleanliness and orderliness.
• Able to interact easily with people and have a pleasant and open personality.
• A structured and organized individual with multitasking abilities and a keen eye for detail.
• An independent and resourceful problem solver.
• Ability to work effectively under pressure and adapt to change quickly (anticipation management mindset)
• Demonstrated ability to adapt quickly to changing priorities and work effectively in a fast-paced environment.
• Proficient in MS Office – Word, Excel and PowerPoint
• Ability to write and converse fluently in English and possesses strong communication skills.

COMPANY DESCRIPTION

CrimsonLogic is a trusted partner to governments worldwide. For over 20 years, CrimsonLogic has worked with governments across Asia, Middle East, North America, Latin America and Africa to find innovative and sustainable solutions to collaborate more seamlessly with their citizens and ecosystem. CrimsonLogic has continued to set industry-standards by delivering world-first eGovernment solutions to optimise workflow, increase operational efficiencies, and improve decision-making. CrimsonLogic has the unique ability to deliver end-to-end services, from designing and building eGovernment solutions, through to operating these services in order to drive substantial and lasting improvements.

RESPONSIBILITIES

• Be strong in strategic planning activities and be able to justify and align initiatives with insights from qualitative and quantitative data to help drive effective decision-making for senior management.
• Be proficient in extracting, analyzing and interpreting data, generate insights on business performance; substantiate hypotheses with insights and data, relate initiatives to the bigger picture.
• Collaborate and build strong relationships with stakeholders across functions and facilitate discussions at different levels of the company, with the ability to shift seamlessly between strategy and execution.
• Support strategic projects and conduct market research and analyses on a broad range of topics to support the cause of the company.
• Support in the execution and negotiation partnership deals and ensure mutually beneficial partnership terms that are in line with the business objectives and strategies.
• Prepare management reports.
• Ensure a well-coordinated discussion, by coordinating with key stakeholders and facilitating cross-team collaboration.
• Support updates to senior management

• Bachelors Degree in Business, Finance, Marketing or an industry-related field
• At least 8-10 years in related strategic planning or related roles, preferably in the IT industry
• Experience in analysing and quantifying complex strategic initiatives tied to long term business growth
• Strong in program management.
• Ability to construct and deliver clear presentations to senior company executive
• Ability to identify broader themes with wider-reaching impact.
• Excellent interpersonal and communication skills

What Do We Offer:

• We create opportunities for our people to grow professionally.
• We provide platforms for our people to share their creative ideas and solutions across.
• We emphasize the culture of learning and continuous improvement.
• We offer transparency where open discussion is encouraged across all levels.

Crimsonlogic is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. Were dedicated to creating a welcoming and supportive culture where everyone belongs.

About the team you are joining

You will report to the Head, Corporate Communications, and support the roll-out of communications activities of the IATA Corporate Communications Team.

What your day would be like

• Media relations;
• Internal communications;
• Social media;
• Video production;
• Visual communications;
• Events.

We would love to hear from you if

• You have excellent communication and analytical skills;
• Experience in video production/editing (Adobe Premiere Pro / Adobe After Effects / Final Cut Pro / Apple Motion), visual communications (Adobe Photoshop / Illustrator) would be an asset;
• Be an effective team player in a multicultural working environment;
• Excellent PC skills, particularly with MS Office Programs (Word, Excel, Power Point, Outlook) and MS Project; and Proficient in English. Knowledge of any other language would be an asset.
• Come join us if you are a recent graduate in Communications or a related field of study!

Job Scope

You are expected to assist the HOD Corporate Services Team, to provide support to the Corporate Services Team in the areas of Digitalisation Transformation and Corporate Administration, and Secretarial Support to ensure the well functioning of its day to day operations.

Main Job Role:

1. Digitalisation Transformation Process and Work Systems
2. Corporation Administration (internal work process, office administration supporting office communication (internal and external stakeholders), funding and grant management
3. Secretarial support to Council Board and regulatory compliance to various stakeholders

Technical Competencies:

1. Minimum A Levels or Diploma or Degree holders
2. Experienced working in corporate services
3. IT Savvy
4. Effectively bi-lingual in English and Mandarin (spoken and written)

Core Competencies:

1. Good team player with pleasant disposition
2. Meticulous, with attention to detail
3. Strong multi-tasking skills
4. Good time management
5. Effective communication skills

Preferred achievements / characteristics:

Proficient in software (Microsoft Office: Word, Excel, Powerpoint)
Communications Information Technology working knowledge and experience

Only short-listed candidates will be contacted for an interview.

IT Engineer Responsibilities:

· Meeting with the IT manager to discuss system needs.

· Designing and installing computer hardware configurations.

· Installing software and networking systems.

· Troubleshooting network and software issues.

· Installing high-level software security systems.

· Training staff on newly installed hardware and software systems.

· Fixing hardware, software, and networking issues.

· Responding to general IT requests.

· Ensuring security software is kept up to date.

· Filing monthly reports for the IT Manager.

IT Engineer Requirements:

· Bachelor’s degree/ Diploma in computer science or a similar field.

· Extensive knowledge of computer hardware systems.

· Familiarity with general OS systems, Enterprise, programming languages, and Office software.

·· Good communication skills.

· Ability to troubleshoot complex software and hardware issues.

· Knowledge of database and networking security systems.

Who we are

Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world’s 10th largest bank by total assets.

Our Singapore center (“ISAP” or “Information Systems Asia Pacific”) is the 2nd largest IT setup (after Paris Head Office) for Crédit Agricole CIB's worldwide business. We work daily with international branches located in 30 markets by:

• Envisioning and preparing the Bank’s futures information systems
• Partnering and supporting core banking flagships and transverse areas in their large scale development projects
• Providing premium In-house Banking applications

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.

We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

ISAP/ITS Department Overview

ISAP IT Production Centre is an offshore delivery center managing IT Operations (RUN) for Europe and Asia. It constitutes one of two main hubs for CA-CIB IT production teams.

ISAP IT Production Centre is split in 4 departments covering the following aspects:

• Infrastructure Services
• Application Services & Operations
• Middleware Services
• End Users and Transverse Services

The scope of technologies encompasses core infrastructures (Systems, Storage, Network and Security), end user services (Citrix, VDI, and communication services), and applications and associated infrastructure (middleware platforms such as Database, Control-M, MQ, CFT, SharePoint).

Job Summary

• He/She will be a service delivery technical manager for all SAN & Backup services in CA-CIB. As such, he/she is accountable for his/her team to operate & deliver a good level of RUN services to stakeholders & partners and for the technology expertise in his/her scope.
• He/she will provide support and act as the last level of escalation point for all production support activities within the SAN & Backup team in Singapore. He/She is accountable for the overall health and stability of the technical solutions within his/her scope. He/She has to effectively work with technical peers such as architects, peer experts and project teams on technology road maps and projects. He/She will have control over the scope of technical activities, develop best practices, manage knowledge and ensure the necessary trainings are imparted to the team wherever applicable.

The 14-member SAN & Backup team operates the RUN activities and delivers projects for its infrastructure scope covering HPE XP8, XP7 High-End Storages, HPE Primera, 3PAR 8400 Mid-Tier Storages, Dell EMC ISILON, Brocade FC fabrics, synchronous cross-site replication, and Backup platform running Dell EMC Networker and HPE StoreOnce VTL.

Job Detailed Description

A Service Manager has a wide spectrum of responsibilities and actions.

As a Service Manager of his/her team, he/she:

• ensures the IT Production activities in his/her perimeter are rightly performed by his/her team complying with defined norms, standards, processes and procedures,
• is responsible to meet defined KPIs for Request, Incident, Change, Problem and Knowledge Management,
• assigns technical tasks and manages delegation for technical issues,
• animates the team to encourage collaboration and sharing of best practices,
• has a role in supporting technical skills development and provides training when required.
• supports new technologies and leverages them to provide consistency of service across streams,
• manages service improvements for all SAN & Backup services supported throughout the organization,
• documents, reviews, maintains and shares relevant technical information to the team
• provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
• implements and develops improvements based on LEAN-CA-CIB best practices,
• focuses on automation and optimum use of the team to improve efficiency,
• drives and delivers root cause for any high severity issue
• reviews technology changes to identify potential risks,
• is responsible for problem management and resolution.

As an experienced professional in SAN & Backup Services, he/she:

• supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
• is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
• engages with technical peer, Service Managers, Architect and project teams on technology roadmap and projects,
• facilitates transformation projects and suggest future directions for new areas of improvement and change,
• guarantees the production readiness and license to operate of new projects and solutions,
• is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,
• actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations,
• actively assist in identifying the most technical skilled candidates for open roles,
• technically coach and develop partner resources to improve quality and productivity,
• defines the technical skillset required to support CA-CIB technologies.

As the escalation point of contact for Clients, he/she:

• manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality.

Legal and Regulatory responsibilities, he/she:

• complies with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
• maintains appropriate knowledge to ensure to be fully qualified to undertake the role.
• completes all mandatory training as required to attain and maintain competence.

Job Specific Environment and/or Organization

• Fluent in English written and spoken
• Working hours primarily to cover Europe business hours
• On-call support can be expected on a rotational basis (weekdays and weekends)

Candidate Profile

Mandatory track record

• Minimum 8-10 years of experience in managing SAN & Backup environment with about 3-5 years of experience in managing a RUN service delivery team of similar scope.
• A Bachelors/Engineering graduate.
• Subject matter expert on technologies – HPE High-End and Mid-Tier Storages, Dell EMC ISILON, Brocade FC fabrics, synchronous cross-site replication.
• Knowledge and working experiences on Backup platform running Dell EMC Networker will be advantageous.
• Well versed with Scripting and Automation (Ansible, Python, Bash).
• Excellent communication, interpersonal and logical skills.
• Customer service oriented and a strong team player.
• Ability to work under pressure and a commitment to solving issues.
• French language proficiency would be seen as an advantage.