Operation Executive

• Office Location: West
• Job Types: Full Time
• Timing/Shifts: 5 Day Week

MCI Career Services Pte Ltd is a leading recruitment agency in Singapore, dedicated to connecting talented individuals with exceptional career opportunities. We are currently looking for a friendly, proactive, and highly motivated Operation Executive to join our dynamic team immediately.

Job Description:

• Manage project requirements, ensuring smooth execution and timely delivery.
• Oversee daily operations, meeting targets and lead time in a fast-paced environment.
• Liaise with customers and internal stakeholders, addressing project-related matters.
• Deploy staff as per client needs, conducting site visits for compliance and troubleshooting.
• Manage activities, and work schedules, and consolidate staff payroll accurately.
• Provide product training to enhance staff skills and knowledge.

Requirements:

• Diploma with 2 years of operations experience.
• Adaptability to fast-paced operations.
• Strong organizational and communication skills.
• Good in administrative and microsoft skills

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the processing and administration by the company relating to this job application.

*We regret to inform you that only shortlisted candidates will be notified

Chan Mui Lee (Sandy)

Reg No. R1108925

EA License No: 06C2859

Responsibilities:

• Manage sales growth of key retail accounts and monitoring the accounts’ performance.
• Maintain strong and good working relationships with existing customers.
• Liaise with supermarket personnel for best product display space and rental during promotion periods.
• Achieve / exceed monthly sales targets.
• Develop and implement strategies to enhance the visibility and performance of our products on various channels.
• Conduct frequent market visits to outlets and analyzing trends in market dynamics.
• Expand clientele base and key accounts through networking, cold calling, and social media channels to drive sales revenue.
• Develop and implement innovative market penetration strategies and new launch promotions.
• Manage merchandisers and promoters on their job performance.
• Assist to resolve any issues or complaints from customers, outlets or merchandisers / promoters.
• In-depth understanding of the Company’s range of products and services
• Any ad-hoc duties as assigned by Manager.

Qualifications:

• Diploma / Marketing / Business Administration
• Minimum 2 years of relevant experience in F&B or FMCG industry
• Proficiency in Microsoft Office, e.g. excel, powerpoint.
• A dynamic and highly motivated individual with ability to multi-task effectively
• Customer oriented with excellent interpersonal skills
• Able to work independently as well as in a team environment

Job Descriptions:

· Brew coffee and prepare the beverage

· Assist counter

· Assist in customer service duties

· Maintaining the cleanliness and tidiness of the

coffee shop

· Assist in receiving, stocking, arranging of

ingredients and supplies for coffee shop

· Assist supervisor to help out and guide other

workers and manage the stalls

· Monthly stock check

· Any other duties which may be assigned from

time to time

Requirements:

· Ability to carry out multiple tasks and be a

team player

· Customer service experience

· Relevant working experience in the Coffee

Shop/Food Court is an added advantage

· Must prepare to work during weekends/ public

holidays and overtime as and when required

2.

Join Our Team as a Junior HR Manager / Senior HR Executive / HR Executive!

Are you passionate about HR and eager to make a significant impact in a vibrant and dynamic environment? We have thrilling opportunities available in both Singapore and Malaysia, with the exciting perk of traveling between offices a few times per month.

This role offers career growth with meaningful contributions to a greener earth and a sustainable environment.

Locations:

• One position based in Singapore.
• One position based in Malaysia.
• Travel between Singapore and Malaysia offices once or twice a month when required.

Reporting to: Head of Human Resources

What You'll Do:

• Manage the full spectrum of HR functions, including recruitment, compensation and benefits, policy development, and employee remuneration for our offices in Singapore and Malaysia.
• Collaborate with the Managing Director and Heads of Departments to develop and implement HR policies, strategies, and processes to attract and retain talent, and enhance manpower productivity.
• Provide guidance on employee relations to foster a cohesive and collaborative workplace.
• Conduct annual job grading, salary banding, and performance evaluations.
• Administer work pass applications, renewals, and cancellations.
• Prepare employment documents such as offer letters, increment letters, resignation acceptance letters, and disciplinary action letters.
• Maintain accurate HR databases and employee records.
• Assess employee training and development needs and make recommendations.
• Facilitate internal communications to keep employees informed and motivated.
• Handle monthly payroll processing, benefits compensation, reimbursements, CPF submissions, IR8A submissions, and government claims (e.g., childcare, maternity, NS) for local and overseas employees.
• Assist in organizing management meetings, townhall meetings, and other welfare-related events, including company functions and team-building activities.
• Manage insurance policies, including health, workers' compensation, and liability insurance, and assist with claims and renewals.
• Oversee office administrators in Singapore and Malaysia, ensuring efficient management of office assets and supplies, and coordinating travel arrangements for employees.
• Support workplace health and safety management.
• Assist in Personal Data Protection Act (PDPA) compliance.
• Provide general secretarial support to the Head of Human Resources.

What We're Looking For:

• Bachelor's degree or Diploma in a relevant field.
• Minimum of 3 years of experience in HR and administrative roles.
• Knowledge of HR laws and regulations, including Foreign Work Pass Regulations/Procedures in Singapore and Malaysia.
• Excellent communication, interpersonal, and analytical skills.
• Ability to handle sensitive and confidential information with discretion.
• Strong multi-tasking, planning, coordination, and follow-up skills.
• Hands-on experience and proficiency with IT software and hardware.
• Ability to use HRMS systems, specifically InfoTech.
• Proficiency in MS Office applications, especially Excel and PowerPoint.

If you're ready to take on a challenging and rewarding role, apply now and be part of our innovative and growing team! Please indicate your salary expectations and availability in your application.

Responsibilites:

• Manage sales growth of key retail accounts and monitoring the accounts’ performance.
• Maintain strong and good working relationships with existing customers.
• Liaise with supermarket personnel for best product display space and rental during promotion periods.
• Achieve / exceed monthly sales targets.
• Develop and implement strategies to enhance the visibility and performance of our products on various channels.
• Conduct frequent market visits to outlets and analyzing trends in market dynamics.
• Expand clientele base and key accounts through networking, cold calling, and social media channels to drive sales revenue.
• Develop and implement innovative market penetration strategies and new launch promotions.
• Manage merchandisers and promoters on their job performance.
• Assist to resolve any issues or complaints from customers, outlets or merchandisers / promoters.
• In-depth understanding of the Company’s range of products and services
• Any ad-hoc duties as assigned by Manager.

Requirements:

• Diploma / Marketing / Business Administration
• Minimum 2 years of relevant experience in F&B or FMCG industry
• Proficiency in Microsoft Office, e.g. excel, powerpoint.
• A dynamic and highly motivated individual with ability to multi-task effectively
• Customer oriented with excellent interpersonal skills
• Able to work independently as well as in a team environment

• Issue accurate invoicing and job production order.
• Building customer relations to deliver optimal sales and aftersales support to our clients. Customer interaction includes online platforms messengers and live chats.
• Managing delivery routes of drivers.
• Ability to effectively work with a team.
• Problem solving skills needed to be able to quickly resolve customer complaints and other issues that may arise from time to time.
• Staying up to date with multiple product knowledge and understanding customer needs across different services and assisting them.
• Possess a fair knowledge on how to use the computer system and its basic application.
• Daily Adhoc tasks to be handled from time to time based on performance and strength.
• Perfer with Food Service experience, specialise in meats industries.
• Training will be provided for applicant without experience.

You will play a key role in managing customer orders, quotations, and logistics arrangement to ensure smooth and timely delivery of products.

Key Responsibilities:

Sales Support & Customer Service

• Respond to and resolve sales inquiries from customers
• Assist the sales team by preparing RFQs and pricing responses for customers.
• Ensure prompt and accurate payment collection from customers according to agreed sales terms.
• Handle customer inquiries and complaints, providing timely, empathetic solutions to maintain customer satisfaction.

Order Management & Fulfilment

• Process customer purchase orders and ensure timely and accurate order fulfilment.
• Provide regular updates to the sales team on open orders, order deadlines, and fulfilment progress.
• Manage order approvals from sales team, ensure accurate pricing, and release invoices as needed.
• Coordinate with warehouse teams to pick and pack orders for delivery, and assist with receiving incoming shipments, ensuring correct quantity and quality.
• Oversee returns and replacements in coordination with relevant stakeholder.

Logistics Coordination & General Support

• Liaise with logistics vendors to secure competitive shipping rates and ensure timely delivery of orders.
• Monitor and resolve any logistics issues and ensure customs compliance.
• Assist in ad-hoc tasks as assigned by management, supporting sales and operational functions.

Job Requirements:

• Diploma or equivalent in Logistics, Supply Chain, or related field
• 2 to 3 years of working experience in sales support or logistics coordination
• Excellent organizational and time management skills
• Attention to detail and accuracy in documentation

Job Responsibilities:

• Provide support in investment projects and managing various project activities not limited to coordinating, reviewing, preparing of reports/documents.
• Support in data analysis and market research.
• Provide support in organisation of management meetings, taking meeting minutes and maintain proper filing of meeting documentations.

Job Requirements:

• A Bachelor’s degree in Business Administration, Data Analysis or related discipline.
• Familiarity with market research techniques and data collection methods to support business strategy development.
• Experience with data analysis tools such as Tableau, Power BI, or other relevant software is an advantage.
• Experience in organizing and supporting management meetings, including taking accurate meeting minutes and ensuring follow-up on action items.
• Proficiency in both English and Chinese (spoken and written) will be preferred to effectively communicate with stakeholders, partners, and team members across different regions.

ABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE)

The National Institute of Education (NIE), Singapore, is Singapore’s national teacher education institute, and we are proud to be an integral part of the nation’s education service. We play a key role in the preparation of teachers and in the provision of teacher professional and school leadership development programmes. We are committed to our vision of being An Institute of Distinction: Leading the Future of Education, and our mission to Inspire Learning, Transform Teaching and Advance Research. Read more about NIE here.

NIE invites suitable applications for the position of Senior Executive / Executive, Grants Management with the Office of Education Research (OER).

Responsibilities

• Support the grants management team in the administration of research grants.
• Assist in pre-to-post award research grant administration processes including grant application, budgetary checks, review, completeness checks, grant award, variations, project progress and final reports.
• Manage and ensure research grant administration policies, guidelines and terms and conditions are in accordance with the research grant funding agencies’ and institute’s regulations.
• Support in institutional grant management processes including award creation in grant management systems.
• Provide consultation to project teams on grants processes and guidelines.
• Facilitate grant closure processes.
• Facilitate Research Collaboration Agreements (RCA) and Non-Disclosure Agreements (NDA) between grant stakeholders.
• Support in grants management events organised by the unit.
• Support in ensuring SOPs are updated timely.
• Design/create grants related infographics/posters/collaterals for stakeholder communication and events where required.
• Maintain unit’s research portals, project databases, records and documents.
• Liaison with stakeholders, external parties and auditors.
• Assist in organizing and providing secretarial and logistical support for research grants panel meetings including recording of minutes.
• Support the Associate Dean Grants Management and Strategic Analytics in scheduling, slides preparation and any other duties as and when assigned.

Requirements

• A Polytechnic diploma.
• Preferably with 2 to 3 years of working experience in research grant and/or project management in an educational institution.
• Possess good writing, communication and interpersonal skills.
• Able to work with faculty and staff across various administrative units.
• Strong numerical skills with an eye for detail.
• Strong planning and organizational skills.
• Able to monitor compliance in policies and uphold governance of policies.
• Strong team player.
• Able to learn fast, multi-task and work within tight timelines.
• Demonstrate excellent knowledge of MS Office applications and willingness to learn or use new IT software and applications as and when required.
• Experience in designing infographics will be an added advantage.

Closing Date

We regret that only shortlisted candidates will be notified.

Other Information

NIE staff can take chartered buses at their own expense from or near their homes to the NIE campus. This is subject to availability of seats.

About the role

We are seeking a Temporary Executive (Finance) to join the National Institute of Early Childhood Development (NIEC) in the West Region on a 6-month contract. In this role, you will support year-end closing for FY 2024 and assist with the WSG salary support audit.

What you'll be doing

• Responsible for the collection of receivables, resolving discrepancies
• Generate course fees receipts
• Update course fees payment details in TPG portal
• Reconcile finance records
• Extract documents for auditors
• Support in interface of Student Management System (SMS) to SAP
• Perform any other tasks as assigned by reporting officer

What we're looking for

• Diploma in Accountancy with 3 years of relevant work experience
• Excellent attention to detail and numerical accuracy, able to meet tight deadlines
• Proficient in the use of financial software and Microsoft Excel
• Able to quickly learn and adapt to new systems and tools
• A team player who is proactive and possess a problem-solving attitude
• Has strong ethics and able to handle highly confidential documents

This is a full-time on-site role for an Admin and Finance Executive at Snow City Singapore. The role will involve handling financial statements, financial reporting, analyzing financial data, managing Goods and Services Tax (GST) matters, and ensuring financial compliance. Reporting to General Manager.

Qualifications

• Financial Statements, Financial Reporting, and Analytical Skills
• Experience in Finance and GST management
• Relevant finance qualifications or certifications
• Strong attention to detail and problem-solving abilities
• Excellent communication and interpersonal skills
• minimum, 0ne year experience
• Singaporean, Permanent Residents, or approved passed holders may apply

Benefits:

• Festive Leave

• Birthday Leave

• 5 days work week

Job Overview:

We are seeking a dedicated and customer-focused IT User Helpdesk Technician to provide technical support and troubleshooting assistance to end users. The ideal candidate will have strong communication skills, a good understanding of IT systems and hardware, and the ability to resolve technical issues quickly and efficiently. You will be the first point of contact for users experiencing technical difficulties, ensuring a smooth and productive work environment.

Key Responsibilities:

• First-Line Support: Provide technical support to end-users via phone, email, or in person, addressing issues related to in-house software.
• Troubleshooting and Issue Resolution: Diagnose and resolve basic to intermediate technical issues.
• User Account Management: Assist with user account creation, password resets, and permissions management in Active Directory or similar systems.
• Documentation: Maintain clear and accurate documentation of technical issues and solutions for future reference, knowledge sharing, and troubleshooting.
• Escalation: Escalate complex or unresolved technical issues to the appropriate IT personnel or third-party vendors as needed.

Applicants who possess the relevant experience or interest are most welcome to apply.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Chan Mui Lee (Sandy)

Registration Number: R1108925

EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

Job Description:

Sales Coordination

• Perform full sales coordination process such as : customer service support, sales order entry, invoicing management, procurment of goods and making sure that deliveries have been made.
• Attend to call enquires, create new customer account, following up quotation with present and new customers
• Provide general sales support when ever required including preparing proposals & quotation & contract
• Process orders & maintain of company websites
• Update company online presence with latest promotional offering
• Attend to walk-in customer when ever necessary
• Assist in cold calls, email introduction company profile to new customer
• Follow up with Mainland China supplier for import/export documents

Recruitment and Staffing

• Coordinate with all department on hiring plan, resignation, confirmation
• Conduct interviews for potential hires
• Perform on-boarding and off-boarding process
• Work pass application, renewal, cancellation and issuance

HR Administration

• Submission and monitoring of ESG grants
• Submission of levy wavier, childcare leave, maternity leave & paternity leave claims, etc
• Maintain proper HR documentation
• Compliance and policy Management
• Ad-hoc task as assigned by management

Job Requirements:

• Diploma in Human Resource Management, Business Administration, or related discipline
• Good interpersonal and communication skills
• High Integrity when handling confidential information
• Ability to work independently and as part of a team
• Proficient in Microsoft Office Suite
• Knowledge on Info-Tech system is an added advantage
• No prior experience required
• Fresh graduates welcome to apply

About

This is a full-time on-site role for an Administrative Assistant at Len Meng Engineering & Construction Pte Ltd in Tuas.

Responsibilities

• Process, sort and distribute incoming mails internally in a timely manner
• Answering daily phone calls
• Sales Process eg: Quotation, Purchase Order, Delivery Order, Invoices
• Organizing and maintaining files
• Data Entry and Ad-hoc administration duties as required.

Requirements

• Min “N” Level with at least 2-3 years of relevant work experience in similar roles;
• Abilities organizational and time-management;
• Proficiency in MS Office;
• Phone Etiquette and Communication skills;
• Ability to multi-task and prioritize tasks

Benefits

• Company Transport provided from designated MRT Station

Responsibilities:

• Delivers services in accordance with pre-defined Service Level Agreements
• Responsible for timely execution and completion of payroll cycles (Regular and Off cycle payroll)
• Responsible for timely and accurate submission of statutory payments and reporting
• Prepares and reconcile payroll summary and variance reports to ensure accuracy of the payroll results as generated in the trial payroll run
• Conducts monthly reconciliations to ensure data accuracy between Workday and Payroll record
• Provides hypo-tax and compensation details of international assignees to International Mobility team
• Responsible to provide accurate calculation of final pay and adhering to all local statutory requirements – IR21 and IR8A filing
• Processes employees’ IR21, IR8A, year-end tax reporting, NS Claims and Government Paid Claims.
• Initiates payroll payment runs and approve any payment exceptions made outside the main payment method( i.e., cheque/ cash payments)
• Maintains proper filing and documentation of all relevant Documents (Payroll advice reports and correspondences) pertaining to Payroll related activities
• Supports UAT testing and endorse Incidents and Change requests
• Recommend continuous improvement to improve SLA to raise employee delight and BU engagement ratings

Requirements:

• Diploma in Accounting, Finance, or related field
• Minimum 2 years of experience in payroll processing
• Proficiency in accounting software (SAP) and Microsoft Excel will be an added advantage
• Excellent organizational and time management skills, with the ability to manage multiple tasks and meet deadlines
• Strong attention to detail and accuracy in data entry and financial transactions

Our Address And Working Hours:

Seatrium (SG) Pte. Ltd.

(Pioneer Yard)

50 Gul Road, Singapore 629353

(Islandwide transport provided)

Mon - Thurs: 8:00am - 5:15pm

Fri: 8:00am - 4:30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium (SG) Pte. Ltd. and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

RESPONSIBILITIES:

• Responsible for prospecting, promotion and sales of the company's suite of products and services.
• Liaise with and develop relationship with strategic accounts.
• Leads and customer information entry into our Sales system.
• Provide Channel & Product sales support.
• Work closely with vendor to manage service renewals and providing weekly pipeline updates.
• Following up on sales and renewal enquiries actively till closure.
• Work closely with team members to facilitate calls, manage work flow, and minimize hold times throughout the sales process.
• Assist with providing necessary information to procurement team for order processing.
• Liaising with the logistics department to ensure the timely delivery of ordered products.

REQUIREMENTS:

• Diploma in Business Administration/ IT or related discipline. Applicants without this educational qualification may still apply but they must have at least 2 years of relevant experience.
• Experience in Sales Administration and Telemarketing necessary.
• Ability to work independently or as an active member of a team and perform under pressure.
• Knowledge of Microsoft Office Suite

Quality Control

• Product Inspections: Conduct and oversee routine inspections and sampling of raw materials, in-process products, and finished goods to ensure they meet the company's and customer-agreed quality specifications. Address deviations or non-conformities, report findings and recommend corrective action plan.
• Testing and Monitoring: Coordinate and monitor chemical, microbiological, and physical testing of products and materials. Ensure all test results comply with product specifications.
• Production Monitoring: Collaborate closely with the production team to monitor quality control at various stages of production. Implement corrective and preventive measures to address process deviations or defects.
• Customer Complaints: Investigate customer complaints related to product quality or safety. Conduct root cause analysis and recommend corrective actions to prevent reoccurrence.

Quality Assurance

• Policy and Procedure Implementation: Enforce QA policies, Standard Operating Procedures (SOPs), and quality control measures to ensure compliance with standards.
• Regulatory Compliance: Ensure the company complies with all relevant food safety regulations and certifications.
• Documentation and Record-Keeping: Maintain accurate records of all quality-related activities, internal audits, external inspections, test results, and corrective actions. Ensure proper document control for QA/QC records.
• Training: Conduct and facilitate training sessions on food safety, good manufacturing practices (GMP), HACCP, and other quality-related topics for production, QA, and QC staff.

Process Improvement

• Process Improvement: Identify areas for improvement within the QA/QC processes. Lead continuous improvement initiatives to enhance product quality and safety, reduce waste, and increase efficiency.
• Data Analysis and Reporting: Analyze quality data and trends to identify patterns of defects or issues. Generate reports on key quality performance indicators (KPIs) through Statistical Process Control.

Cross-Functional Collaboration

• Team Leadership: Supervise and mentor the QA/QC team, ensuring alignment with organizational goals and fostering a quality-focused culture.
• Collaboration with Other Departments: Work closely with production, R&D, procurement, and logistics to ensure a cohesive approach to product quality and safety. Provide input into new product development and specification setting.

Job Description & Requirements :

We are seeking an experienced and detail-oriented Senior Purchaser to join our team. The Senior Purchaser will play a pivotal role in managing our company's procurement process, ensuring timely and cost-effective acquisition of goods and services while maintaining quality standards. The ideal candidate will have strong negotiation skills, a deep understanding of supply chain management, and a proven track record of optimizing purchasing strategies to drive operational efficiency.

Responsibilities:

1. Develop and implement procurement strategies aligned with company objectives and budgetary constraints.
2. Identify reliable suppliers and vendors, negotiate contracts, and maintain beneficial relationships to secure favorable terms and pricing.
3. Monitor market trends and supplier performance to anticipate potential disruptions and proactively mitigate risks.
4. Collaborate with internal stakeholders, including department heads and project managers, to understand their purchasing needs and requirements.
5. Conduct thorough vendor evaluations and assessments to ensure compliance with regulatory standards and ethical business practices.
6. Oversee the procurement process from requisition to delivery, ensuring accuracy and timely fulfillment of orders.
7. Analyze purchasing data and metrics to identify cost-saving opportunities and drive continuous improvement initiatives.
8. Lead cross-functional teams in implementing procurement best practices and standard operating procedures.
9. Stay abreast of industry developments, emerging technologies, and new sourcing opportunities to enhance procurement capabilities.
10. Mentor and provide guidance to junior purchasing staff, fostering their professional development and growth within the organization.

Qualifications :

1. Higher Nitec/Diploma/Bachelor's degree in business administration, supply chain management, or a related field
2. Proven experience as a purchasing manager or senior procurement specialist, with a minimum of 5 years in a similar role.
3. Strong knowledge of procurement principles, contract negotiation techniques, and vendor management best practices.
4. Excellent analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
5. Exceptional communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels.
6. Proficiency in procurement software and ERP systems; experience with SAP, Oracle, or similar platforms is desirable.

Responsibilities & Duties:

• Customer service executives serve as the primary point of contact for clients coming to a company for inquires, requests, queries, and complaints. Forward customer sales enquiries to Sales Dept. for follow-up.
• Co-ordinate with Operations Dept. to respond to customer queries regarding on-going jobs and projects.
• Schedule jobs with Operations staff.
• Prepare quotations and send to customers.
• Track and monitor completion of jobs in the RVS (River Computer System).
• Confirm jobs are “CLOSED” in RVS based on receipt of signed Delivery Orders.
• Produce Purchase Requisition and coordinate with Procurement for Purchase Order to supplier/vendor.
• “CLOSED” means job is completed and required documents are sent to Accounts Dept. for billing.
• Other ad-hoc activities as assigned.

Requirements and Qualifications:

• Candidate possess at least a Diploma / Bachelor's Degree in related fields.
• Customer service experience will be an added advantage.
• Organizational skills / Negotiating skills / Empathy / Patience / Good communicator
• Proficient in Microsoft applications software.
• Able to work independently in a fast-paced environment.
• Collaborative and able to complete tasks in a timely and accurate manner.

• Full Time Position
• Work Week: 5.5 Days (Saturday WFH)
• Working Location: 6 Tuas Ave 20, Singapore 638820

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia

Role Description

This is a full-time role for a Customer Service Executive at SH Cogent Logistics Pte Ltd. The incumbent will be responsible for day-to-day tasks such as processing shipping documentation, providing customer service to clients and ensuring smooth operations throughout the container haulage process.

1. Maintain business relationship with customers. Attend to customer’s enquiries and ensure all the job requirements in their orders are fulfilled
2. Perform job creation for trucking activities. Monitor progress of job order and shipments adhering to deadlines or specified dates
3. Communicate customers’ trucking requirements to staff in Operations department for them to perform the trucking activities
4. Monitor job and provide timely updates for shipment, including updating of container details into system
5. Advise customers on delivery schedule/ inventory
6. Maintain inventory report and undertake monthly closing of trucking jobs
7. Assist in billing, issuance of debit notes and credit notes and accruals
8. Ensure proper documentation and filling of invoices and job sheets
9. Assist in permit declaration for job orders when required
10. Attend to customers’ feedback and complaints and work with superior to assist with the findings and reporting of the complaints
11. Assist superior to implement improvement plans for the team
12. Assist in ad-hoc quotation or commercial rates requests from customers
13. Assist superior to gather data and perform reporting as and when required

Requirements

1. Diploma or equivalent in logistics, supply chain management, business administration, or a related field.
2. Minimum 2 - 3 year of experience in customer service/ shipping documentation role in a 3PL company.
3. Strong knowledge of Hauler operations, transportation logistics, and customs clearance procedures in Singapore.
4. Experience with TradeNet is a plus.
5. Able to perform overtime when necessary

Others Information:

1. Alternate Saturday
2. 2 ways transport from Jurong East MRT
3. Daily meal subsidy
4. In-house gym
5. Dental, medical, insurance benefits

SERVICE SALES

· Identify and develop potential business opportunities;

· Responsible for maintaining an existing customer base, create new customer accounts and business development;

· Achieve sales & profit targets set by the company;

· Cultivate and enhance long term relationship with new and existing customers;

· To process quotation on recommended parts to customers within 1 day upon receipt of reports through eSOS;

· To generate an invoice for billing to customers within 1 day upon completion of the job through eSOS;

· Ensure immediate response to Customers and close follow-ups with Customers via email, phone call, text messaging and faxes;

· Ensuring customers’ requirements are clearly and adequately defined before handing over to the project and operation team;

· Schedule and coordinate with customers on Load Test (LT) / Visual Inspections (VI);

· Ensure all Customers crane details are updated to eSOS accurately;

· Ensure on sending mass emails to customers on new/revised service rates;

· Gather Customers’ feedback and develop corrective measures for Management reviews;

· Responsible for providing a high standard of customer service

· To generate weekly reports to update management on the progress of all enquiries and order confirmation to both internal and external customers

· Conduct weekly meeting with inter-related depts. such as Sales, Parts Executive, Finance, Store, Purchasing possible for providing a high standard of Customer Service;

· Ensure timely billing for service job completed within 3 working days through ESOS to customers;

SERVICE OPS.

· Responsible for updates of daily Technician Schedules, including breakdown calls, maintenance, load tests, visual inspection, etc to ESOS.

· To conduct morning briefing with Technicians on ensuring their awareness of the job schedule for the day itself;

· To organise weekly operations meetings with Technicians;

· Work closely with Supervisor on assigning right team for jobs;

· Ensure timely deliveries, right quality and quantity of parts to Customers;

· To ensure electrical jobs under projects are completed on time by Technicians;

· Responsible for maintenance of Equipment List and update of all relevant parts details on regular basis;

· To ensure Technicians are always in proper and clean overalls;

· To check on proper housekeeping at the Service Area, Electrical room, truck cleanliness;

· To ensure tools in toolboxes, tools in tool bags, full PPE of technicians, stocks in trucks are checked on a weekly basis;

OTHERS

· Ensure procedures, standards and guidelines are followed and maintained;

· Ensure all documentation of records are up to date and filed accordingly;

· Any other duties assigned by the Management from time to time.

• Lead Generation: Identify and qualify potential sales leads through various research methods, including outbound prospecting, inbound inquiries, and marketing campaigns.
• Customer Engagement: Initiate contact with prospects and maintain ongoing communication to understand their needs, address questions, and build relationships.
• Product/Service Knowledge: Develop a deep understanding of the company's products or services to effectively convey their value to potential customers.
• Sales Presentations: Deliver compelling sales presentations, both virtually and in writing, to demonstrate the benefits and features of the product or service.
• Negotiation and Closing: Work to understand customer requirements and tailor solutions to meet their needs. Negotiate terms and close deals to meet or exceed sales targets.
• Pipeline Management: Maintain an organized sales pipeline, track opportunities, and provide regular updates to management on the status of leads and deals.
• Sales Reporting: Prepare and submit sales reports, forecasts, and other relevant data to management to inform decision-making and strategy.
• Customer Relationship Management (CRM): Utilize CRM software to keep detailed records of customer interactions, track progress, and schedule follow-up activities.
• Market Research: Stay updated on industry trends, competitors, and customer preferences to adapt sales strategies accordingly.
• Other ad-hoc work assigned by the manager from time to time.

Qualifications and Education Requirements:

• Minimum Technical Institute / Diploma
• At least one year of relevant working experience is preferred.
• Fresh graduate with strong background in related engineering discipline will also be considered.

Requirements:

• Excellent communication and negotiation skills.
• Proficiency in Microsoft word, PowerPoint, Excel and Outlook.
• Fresh Graduates are also welcome to apply

4) Senior HR Excecutive

• Full spectrum of HR duties including payroll for 55 headcounts
• Monthly daily attendance sheet/KPI /payroll report to be given to the Group HR Mgr in China's Office
• CPF Contributions
• FWL Contributions
• Familiar with MOM website for WPOL and EPOL application/issuance/cancellation of WP/EP
• Maintainence of Worker's confidential information including Bank Account
• Prepare monthly payroll and pass to Accountant for processing
• Monitoring of all staff AL/MC/Childcare/NS Leaves/Maternity Leaves
• Follow up with One NS for NS Claim or Child care leaves for any outstanding claims
• Employees' Insurance including Medical/WICA /Motor insurance renewals
• In charge of 1 Store Executive/1 HR Admin/ 1 Bus Driver
• Arrangement of Bus Driver schedule for pick up and drop off of workers
• Arrangement of apprpriate courses for workers to attend
• Minimum Diploma in HR Studies
• Minimum 3 years HR experience handling payrolls
• Willing to work in Tuas Area (Company Tpt will be provided)

• Free Shuttle Bus Service (Tuas West MRT)
• Youthful & Dynamic Work Culture Environment
• Career & Growth Development

Roles & Responsibilities

Job Summary

If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you.

Join JIJI.SG's operations and customer service team to help us improve and exceed our customers' expectations when they shop with us!

In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet.

Most importantly, future team members must have a strong sense of dedication to our customers' happiness.

Job Description

• Responsible to deliver a customer-centric experience and assist customers across all channels including phone calls, emails and live chat.
• Going the extra mile to ensure customers’ needs and expectation are met.
• Actively involved in refining customer experience through customer feedbacks and observing daily operations.
• Proactive and initiative to constantly improve internal processes.

Requirements

• Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry.
• Cheerful and friendly disposition when communicating with customers.
• Strong sense of dedication to our customers’ happiness.
• Process-oriented and good attention for detail.
• Accountable and responsible team-player.
• Able to work independently and also as a team.
• Past experience in either operations or customer service will be a plus.

Job Description

• To provide excellent customer service and product knowledge to the customer.
• Responsible for the daily operation, merchandising, sale, stocking, issuing invoices and display of the parts
• Manage and control parts and warehouse material inventory, ensuring monthly stock take conducted and tally with system quantity.
• Coordinate with various departments on procurement requests.
• Sourcing for new suppliers for various materials.
• Assist to liase for office maintenance servicing.
• Maintain CCTV Database.
• Any other Ad-hoc duties.