Job Title: Executive

Reporting to the HR Manager, you will be responsible for providing high quality end to end HR services to both internal and external stakeholders.

Responsibilities

· Responsible for daily HR operations eg. on-boarding, work passes processing, management of employee data in HRIS, annual performance appraisal, off-boarding etc.

· Manage business units’ recruitment and selection of new hires

· Administer all types of leave and statutory claims

· Coordinate the issuance of email, laptop, door access… etc

· Manage employee outpatient & inpatient medical benefits, insurance claims, work Injury claims & reporting

· Conduct orientation of new hires on staff benefits

· Any other job responsibilities and duties as assigned

Job Requirements

· Degree in Human Resource, Business Administration or other related fields

· Possess at least 3 years of experience in HRM

· Well-versed in the Employment Act and other employment regulations and legislation

· Familiarity with TimeSoft System an advantage

· Proficient in Microsoft Office

· Good command of spoken and written English

· An independent and meticulous worker who is a team player

· Able to work with all levels of employees

We regret that only shortlisted applicants will be notified

This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage. Proficiency in Mandarin Chinese is required.

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 5 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Must be bilingual in English and Mandarin Chinese
6. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
7. Strong Microsoft Power Point and Excel Skills desirable
8. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
9. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
10. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
11. Experience with EDM software an advantage.
12. Excellent time management and organisational skills
13. Dependable and proactive in follow up
14. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
15. Robust execution and implementation abilities
16. Highly independent and able to work under stressful situations
17. Team player and able to drive outcome and handle difficult negotiations and exchanges

Abacus Capital – Corporate Advisory - Analyst

Abacus Capital runs a Corporate Advisory practice in which the firm advises corporate clients on strategy, capital raising and M&A. The Analyst at Abacus Capital will be expected to participate in the entire lifecycle of the advisory deal process, from origination to execution.

Role and responsibilities:

• Origination, structuring and execution of M&A / Fundraising / Corporate finance deals
• Financial modeling and valuation analysis, using different methods, e.g., DCF, market comps, etc.
• Preparing pitch books, info memos and investor presentation materials for client meetings
• Due diligence & valuation analysis on corporates and assets
• Market, industry and company research and report writing, use of databases, e.g., Bloomberg, CapIQ, etc.
• Good stakeholder management, liaising with different teams, clients, and third-party advisers

Profile Of Ideal Candidate

• Bachelor’s degree in Finance and/or accounting or closely related areas of Business Administration
• Ideally more than 1 year of working experience with M&A experience (i.e. investment bank, Big 4 Corporate Finance/Transaction services) - Compensation for this position will be commensurate with the qualifications, skills, and experience of the selected candidate.
• Excellent interpersonal and communication skills
• Demonstrates problem-solving and organizational skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Experienced in assisting with client development
• Analytical and numerate with basic accounting and finance knowledge
• Proficiency with Bloomberg, CapIQ, Excel, PPT and Word

Responsibilities:

• To uphold and deliver all Bowling Alley and Youth products and services in accordance with the Club’s vision, mission and values, working united as a team within the department and beyond.
• Ensure smooth operations for all responsibilities pertaining to events, camps, parties, classes and workshops.
• Build good rapport and partnerships with key stakeholders, such as parents and children who utilize the facilities, fellow colleagues and external vendors.
• Maintain effective communication between all stakeholders including line staff and Management.
• To complete administrative aspects for the Bowling Alley and Youth Sections as agreed with the Project Executives and Manager.

Requirements:

• Diploma or equivalent qualification
• At least 1 year in supervisory role
• Experience in budgeting
• Comfortable working in kids' environment
• Able to work on Weekdays, Weekends, Public Holidays and shift hours according to the operation
• Experience in early childhood or running of operations in a kids-friendly environment would be advantageous
• Meticulous with strong administrative skill
• Good communication and interpersonal skills
• Good team player
• Mobile set-up required

Overview

Join the NUHS Group Chief Technology Office (GCTO) that advocates flexible and innovative working culture. Successful candidate will be part of a team of Data Scientists and Software Developers who partner clinicians to propose, develop, and implement advanced Artificial Intelligence / machine learning models and pipelines to augment clinical workflows in NUHS cluster. The candidate will also ensure the adequacy and effectiveness of the models and tools for NUHS.

Key Responsibilities

• Research and develop machine learning models in various clinical areas such as clinical notes, medical images, and patients’ data
• Develop, train and test AI models in the local medical domain
• Work with the team to design and architect the workflow of the data and algorithms including data input, output and storage between various health IT systems
• Lead in the gathering of requirements and data by working and coordinating with clinicians and other relevant internal and external stakeholders
• Work with the team to develop and deploy necessary AI models for NUHS in hybrid cloud environment
• Document clearly explaining how the algorithms have been implemented, verified and validated
• Lead project to deliver AI related research and development requirement to meet the business need

Requirements

• Minimum Bachelor’s degree in computer science or related fields with strong statistical modelling and machine learning skills. Graduate degree in related fields may apply
• Hands-on experience in the development of end-to-end data analytics solutions and machine learning pipeline including data exploration/extraction/crawling, data processing, and model building
• Hands-on experience on development of AI models in NLP is a plus
• Proficient with programming in Python and AI related frameworks such as Scikit-Learn, TensorFlow, and PyTorch
• Knowledge and experience in machine learning platform and services from cloud providers such as AWS, GCP, Azure
• Familiarity with healthcare data, medical image is a plus
• Experience in leading AI projects and virtual team
• Strong problem-solving skills with the ability to work independently and in a team
• Excellent written and verbal communication skills, including the ability to communicate technically and non-technically with ability to translate between the two

Job Responsibilities:

• Pack and fulfil online sales and ecommerce orders through the efficient use of in-house and 3rd party delivery partners
• Receive incoming and outgoing shipment within the warehouse
• Coordinate all logistics activities and work with inter-department heads across different business units
• Monitor warehouse inventory and inform Product Managers if stocks are running below par level
• Provide feedback and suggest ways to improve operations and ensure cost-efficient and timely delivery of shipment and goods in line with the business needs
• Participate in monthly stock-take and provide monthly closing reports
• Support with any other administrative duties or special projects as required

Minimum Requirements:

• At least 1 year of work experience in a similar position
• Diploma/Bachelor’s Degree in Logistics & Supply Chain Management or equivalent
• Familiarity with Shopify and marketplace ecommerce platforms such as Lazada, Shopee, Fairprice and Amazon
• Experienced/Comfortable with operating pallet stacker/pallet jack
• Proficient use of Microsoft Excel
• Ability to communicate in written and spoken English and a positive mindset and “can-do” attitude to continuously strive to make things better
• Possess a Class 3 Driver’s license will be a bonus

Rice Fields (RICE) pride ourselves as a reputed architectural material solution provider to many esteemed partners in the industry since 2001. As a supplier of premium quality and stylish eco-friendly tiles to homes, institutions and commercial projects globally, our team is committed to deliver the finest product and services to the architecture + design industry.

Our award-wining design showroom, riceLAB offers a tile selection experience that is uniquely different in the industry.

If you are interested to be part of the team that helps to create dream spaces, we now invite you to join our team today as a Customer Experience Executive.

As the spokesperson of the Company, you are required to:

Responsibilities

• Deliver professional and quality concierge services to customers
• Communicate and handle customer requests or enquiries via phone, email, online platform in a clear, professional and timely manner
• Establish relationships with customers with a positive customer experience after every contact
• Provide support for Material Planners, risk management and marketing research
• Plan, manage and support marketing campaigns/branding/events and hosting with various team functions
• Manage and monitor the corporate gifts inventory for gifting
• Produce regular reports on marketing and manpower capacity, including scheduling and coordinating sales appointments
• Assist in sample preparation, collection and delivery
• Ensure corporate image is maintained
• To ensure that conditions of riceLAB (showroom) is well maintained
• Receive and manage mails and packages

To excel in this job and have an enriching career pathway, you must have/be:

Requirements

• Have good interpersonal and communication skills, customer service-oriented disposition and a team player
• Well-groomed to represent Company’s image at all times
• Work well in a challenging and fast-paced environment
• Willing to work on Saturdays on a 5-day work week (4 weekdays and 1 Saturday). Non-working days for Sunday and Public holidays

The Sales Operations Executive will primarily support Sales team(s), which could be selling multiple events/products across regions. They will provide structured sales administration, Salesforce (CRM) support, data analysis & investigation, reporting, data management & floorplan management. The role will drive consistency and quality in the Sales teams and act as a key link between multiple stakeholders at a given time. Being able to prioritize tasks would be essential due to the multiple events that’s being required to handle. Attending events local/overseas to support Sales & Operations team to ensure the smooth success of the event.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Sales Administration & Team Support
  • Sales enabling administration including issuing sales contract and invoice, payment collection and floorplan management
  • Monitor sales figures and remind relevant sales persons/offices to follow up on outstanding contract/payment for responsible event(s)
  • Ensure customer queries are answered and/or resolved in a timely manner
  • Manage the distribution of the exhibitor manual order forms and be the point of contact for responsible event(s)
  • Provide necessary forms for: sales, stand upsells, promo opportunities, catalogue (publishing events) and facilities forms for online customer tools
  • Act as key liaison point with Event Operations team for customer data and Event floor plan queries
  • Prioritizing tasks and eye for details
  • Where required, support Event team in organisation of sales events
• CRM (Salesforce) / invoicing system (EMS) support to sales teams
  • Serve as Subject Matter Experts (SME) on Salesforce.com business process for sales teams, cross training and sharing knowledge
  • Support data entry into invoicing system and Salesforce.com and ensure accuracy through period analysis
• Reporting, Data Analysis & Investigation
  • Perform Salesforce (CRM) reporting and ad-hoc reports as requested
  • Where relevant manage integration of International Joint Venture reports
  • Support Sales team with proactive insight and trend analysis
• Campaign Management
  • Support to Sales Leadership and CRM team to set up, assign and manage campaigns
  • Manage the gathering of member lists / data for campaigns and QA
• Testing & Improving Salesforce Development
  • Act as liaison between Sales team and CRM team to gather regular system feedback
  • Help identify priorities for development and gather requirements
  • Perform User Acceptance Testing

• • Perform additional responsibilities as assigned by Event Director and Head of Sales

• To be responsible for overall project management in ensuring the quality, cost, statutory, safety and environment issues and project scheduling requirements are met
• To support with the establishment of the overall success criteria for the project, including time, cost, technical and performance parameters
• To identify and ensure that the appropriate line manager is aware of quality, safety, health and environment issues
• To maintain effective project governance, processes and systems to be utilized throughout project
• To manage the implementation of the master programme, manpower, materials & plant schedules
• Responsible for the project planning, including producing the detailed project plan
• To lead and facilitate the overall cross-functional project team
• To manage the change control process
• To monitor and advise upon project finances
• To manage the flow of project information between the team and the client, through regular meetings and written communications
• To prepare master programme, formal project progress and other reports
• To take a leading role in interfacing with the client and other consultants, at all project stages
• To identify opportunities to develop new business with existing clients and reporting such opportunities to the appropriate line manager
• To ensure that key information and learning generated from each project is input into the Turner & Townsend internal database
• To ensure prompt client invoicing and utilising of internal accounting systems in order to monitor a project’s financial status

The role
As a member of our Operations Team, you will support the delivery of Business Information products/services in Experian Credit Services. You will be responsible to ensure that we meet or exceed our service delivery commitments/ and agreements with our clients to achieve a positive customer experience.
The candidate must have a reasonable knowledge of Singapore Credit Services products and solutions. You are required to collaborate and work effectively with internal cross fuThe role
As a member of our Operations Team, you will support the delivery of Business Information products/services in Experian Credit Services. You will be responsible to ensure that we meet or exceed our service delivery commitments/ and agreements with our clients to achieve a positive customer experience.
The candidate must have a reasonable knowledge of Singapore Credit Services products and solutions. You are required to collaborate and work effectively with internal cross functional teams (eg. sales/ technical / customer service) and external parties including data suppliers/vendors.
The candidate must be efficient, accurate and timely and have the relevant experience in Operations. The candidate must be passionate about delivering quality service, initiating process improvements to drive operational efficiency and customer satisfaction.
The ideal candidate must have worked in MNC / financial institution and has demonstrated skill in being able to overcome the complexities of working in a challenging environment.
Key Responsibilities
• Achieve or exceed operational efficiency targets and objectives (eg. Utilization% etc)
• Deliver on service-level-agreement (SLA) commitments made to customers on delivery turnaround time and quality of delivery.
• Ensure accurate and timely order placement support activities with data suppliers/vendors, to ensure timely fulfilment of customer’s business information orders, including but not limited to business/company, credit report, financial, litigation, and property related information.
• Ensure accurate & timely maintenance of information databases – via different data sources (including newspapers, portals, system integrations, etc)
• Work independently to monitor auto-buy/ integration programs, perform exception handling which may include manual buys & data updates, system re-initialization/verifications, liaison with internal technical team to fix integration problems.
• Provide regular feedback to manager on system/ process related issues that impact our speed and quality of delivery to our customers.
• Initiate process improvement/suggestions automation or formulate solutions to problems and collaborate across internal functional teams (technical/ sales/ customer service), and internal technical team to drive system enhancements, where necessary.
• Provide support in system related enhancements to improve process/speed or quality of delivery, User Acceptance Test or Business Continuity Plan which may take place during non-operation hours/days.
• Handle back-up operational activities/duties of other operation functions, where necessary.
• Prepare and distribute daily/weekly/monthly reports
• Assume any report or task assigned that are relevant to operations.

You are to support the team and providing operational support to programme delivery.

This is an end-to-end functions for the delivery of training, learning programmes.

Role

• Conceptualise and deliver virtual, blended and classroom learning interventions (e.g. develop learning resources/materials and monitor/evaluate impact of learning interventions etc.)

• Work with subject matter experts and trainers to shape the course content, curriculum and learning outcomes. Provide support and assistance to associate trainers and resource persons for the smooth delivery of programmes.

• Partner public agencies to develop and customise L&D interventions to support their developmental plans

• Project manage the development of programmes and other workstreams, including managing stakeholders (e.g. Finance, AV, Admin and Estate and Customer Service), business processes, budget and timelines to support the effective delivery of learning interventions

• Responsible for full spectrum of course administration and logistic duties (incl. booking of training rooms, preparing training materials, managing suppliers and vendors, registration, setting up of classes, and ensuring timely payments)

• Manage the finances and procurement matters related to the programmes e.g. proper accrual of expenditures related to the programmes/events, prepare procurement documents, Invitation to Quote (ITQ)

• Responsible for keeping accurate and proper records. Manage databases e.g. for alumni.

• Comply with college service standards and operations guidelines.

• Provide timely publicity of course information, issuing of course placement letters, billing of participants and payment to trainers and vendors.

• Work closely with Team Leader to provide timely course updates and raise any potential service lapses to Management.

Requirements:-

- Diploma in any discipline

- At least 2 years of relevant working experience, preferably in an administrative role.

- Excellent communication and written skills.

- Organized and meticulous.

- Team player, and able to work under pressure and short deadlines.

- Good interpersonal and customer service skills.

- Good problem-solving and time management skills.

- Proficient in Microsoft Office applications.

- Demonstrate a positive attitude with integrity and drive for excellence in work

Our client understands the value of sounds. They are in the business of developing solutions that will enhance the auditory quality of their products for their users. Now, you can hear every sound clearly and comfortably.

They are looking for a Customer Service Executive to join their expanding business on a one-year contract. You will be responsible for export order management of all product groups as well as orders for the Japanese market. As such, the successful applicant should be proficient in Japanese. This dynamic role will see you working closely with the regional sales directors, sales representatives, global supply chain team and Finance. If you are a meticulous person who enjoys being the voice of the Company and are committed to providing excellent customer service, we would love to speak with you.

Responsibilities

Sales and Trial Order entry

• Receive customer purchase orders via email or EDI
• Sales order entry
• Liaison with customers and sales team on stock availability and ship-dates
• Backorder management to ensure partial shipment consolidation for customers
• Perform end-of-day checks and follow up to ensure that all orders and transactions are in the correct status by the end of each working day
• Review and verify import tax and duties invoices from local customs broker

Returns and credit handling

• Process warranty claims received from partners and global support team according to policy
• Process credit claims according to policy and sales director approval

Logistics

• Liaise with the overseas warehouse partners on order handling and exceptions
• Liaise with local Japan and overseas freight forwarders on deliveries and returns, including cross border shipments, per incoterm

Requirements

• Business level Japanese proficiency (mandatory)
• Minimum 3 years of relevant customer service experience
• Good working knowledge of inventory availability, out of stock situations and backorder management
• Working knowledge of incoterms and export shipping documentation
• Experience working with external freight forwarders and overseas customs brokers
• In-depth knowledge of commercial tools, such as ERP systems and OTC processes
• Ability to work independently and be self-motivated
• Proficient in Microsoft Office skills – Excel, Word and PowerPoint
• Good working knowledge of SOX compliance and procedures
• Excellent communication skills
• Excellent phone manners and high level of service and customer orientation
• Ability to work well under pressure and tight timelines

We thank you for your interest and we regret that only shortlisted candidates will be notified. All resumes received will be used for recruitment purposes only.

EA License No.: 11C3242.

Reg No.: R1103318

Roles & Responsibilities

• Responsible for end-to-end eCommerce performance including sales, availability, pricing, listings content, listing ranking, on-site visibility, off-site traffic generation, order management, order fulfillment, after-sales service etc
• Develop and implement sales strategies and generate sales revenue on behalf of clients across e-retailers and marketplaces
• Manage digital marketing tactics: including SEO, SEM, social media advertising, email marketing, etc
• Manage reporting of sales and projected sales/margin forecasts. Evaluate trends and form meaningful conclusions to facilitate strategic decisions
• Liaise with eCommerce partners to build relationships and network, understand category and brand performance across channels and advise on strategies to drive and achieve business objectives
• Conduct business reviews and develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategies
• Manages inventory (ensure stock balancing between online and offline), promotional mechanism (e.g. bundles creation, discounts activation, vouchers etc) accuracy across platforms
• Plan and execute various online campaigns, activities, and promotions to drive sales for all e-Commerce platforms including Lazada, Shopee, Qoo10, Amazon and other platforms.
• Create and update website content, products, images, promotions and banners to ensure the website is kept up to date.
• Responding to enquiries from online customers
• Responsible for daily operations including processing and fulfilment of online sales orders (coordinate, packing, shipping, billing) and logistics-related matters.
• Identify opportunities and participate in the development of new initiatives or enhancements to maximize growth.
• Other administrative duties, ad-hoc tasks projects as assigned.

Requirements:

• Have good working commitment
• Self-motivated individual to achieve sales target
• Friendly, organized, team player
• Diploma in Marketing/Digital Marketing/E-Commerce or equivalent
• Minimum 1 years of relevant experience in the handling of marketplaces (Shopee, Lazada,Qoo10)
• Able to work independently and adhere to deadlines
• Good interpersonal and communication skills
• Attention to details and accuracy
• Proficiency in Google Analytics and marketplaces
• Creative, organized, solutions-oriented, expert multi-tasker, self-motivated, and thrives in high pressure and fast-paced environment
• Effective communicator, able to achieve internal alignment and handle communications with external partners
• Proficient in Microsoft Office and Adobe Photoshop Express

• Job Types: Full-time, Permanent
• Salary: $2,500.00 - $3,500.00 per month

Benefits:

• Employee discount
• Commission pay
• Performance bonus

Work Schedule:

• 5 Days work week

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Information

*Mon-Fri: 8am - 5.30pm

*Meal Allowance: $70

*Annual leave: 15-20 days

Responsibilities:

• Planning, organizing, directing and controlling of purchasing, warehousing & transportation functions
• Lead a team of staffs handling daily purchasing/warehouse operation to ensure meet delivery schedules
• Manage customer audit and complaint relating to purchasing and logistics operation.
• Oversee MRP fulfillment, stock replenishment, purchasing and order management, suppliers’ contract and Vendor Managed Inventory (VMI) management.
• Manage the 3rd party logistics warehouse operation and logistics suppliers.
• Co-ordinate on logistics equipment and facility maintenance and improvement.
• Continuously explore initiatives and implement programs to improve quality, productivity, cost effectiveness and process improvements.

Requirements:

• Degree in Purchasing/ Logistics/ Materials Management/ Procurement/Supply Chain Management
• Min 3 years experience in purchasing and/or logistics function in manufacturing environment
• Min 2 years of supervisory experience is preferred.
• Knowledge of ISO9000, TS16949, ISO14001 & OHSAS18000 preferred.
• Experience in using ERP software (Movex) and Kaizen methodology will be advantageous.
• Experience in managing and auditing 3rd party logistics warehouse operations

Interested applicants, please send in your updated resume by clicking “Apply Now”

Lin Weikang

Registration Number: R21102570

Workstone Pte Ltd

EA License Number: 19C9998

Salary: up to $5200

Duration: 3-6 months contract

Working Days & Hours: Mon-Fri Office Hours

Location: Outram

Job Description:

• Responsible for AP and GL
• Do month end closing
• Assisting in auditing

Job Requirements: Min Diploma/Degree in Accountancy or similar w min 3-5 yrs of relevant experience

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

Our client is seeking an experienced and dynamic Director of Customer Service to lead our customer support team, ensuring exceptional service and satisfaction for their crypto users. The potential candidate will be required to relocate to Dubai and an excellent level of Mandarin communication ability is required to deal with the North Asian market and various Chinese stakeholders.

Responsibilities

Team Leadership:

Lead, inspire, and manage a high-performing customer service team. Foster a positive and customer-centric culture within the department.

Service Excellence:

Establish and uphold high standards for customer service, ensuring timely and accurate resolution of customer inquiries and issues.

Implement best practices to enhance the overall customer experience.

Strategic Planning:

Develop and implement strategies to optimize customer service operations in alignment with business goals.

Contribute to the development of customer-centric policies and procedures.

Customer Advocacy:

Advocate for customer needs and feedback within the organization.

Collaborate with other departments to drive improvements based on customer insights.

Quality Assurance:

Implement quality assurance processes to monitor and evaluate customer interactions.

Provide regular feedback and coaching to customer service representatives.

Technology Integration:

Collaborate with the technology team to implement and optimize customer service platforms, chatbots, and other support tools.

Stay informed about industry trends in customer service technology.

Training and Development:

Develop and deliver training programs for customer service representatives.

Ensure ongoing professional development to enhance team skills.

Metrics and Reporting:

Establish key performance indicators (KPIs) for the customer service team.

Monitor and analyze performance metrics, providing regular reports to senior management.

Crisis Management:

Develop and implement crisis management protocols for handling escalated customer issues.

Ensure effective communication during service outages or disruptions.

Customer Feedback and Surveys:

Implement customer feedback mechanisms, such as surveys and reviews, to gather insights for continuous improvement. Utilize feedback to drive strategic decisions and enhance customer satisfaction.

Qualifications:

• Proven 7+ experience in a leadership role within customer service, preferably in the crypto or fintech industry.
• Strong understanding of the crypto industry and digital financial services.
• Exceptional leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Strategic thinker with the ability to align customer service efforts with overall business objectives.
• Familiarity with customer service technology and tools.
• Bachelor’s degree in Business, Marketing, or a related field.

Candidates interested in this role must be willing to relocate to Dubai. Candidates are required excellent level of Mandarin communication ability is required to deal with the North Asian market and various Chinese stakeholders

Please send your CV to [email protected] for consideration.