Position: Sales Assistant Manager

As a Sales Assistant Manager, you'll play a pivotal role in enhancing the customer experience and contributing to our sales growth. Your responsibilities will include:

• Assisting sales manager with inquiries, product selection, and purchases.
• Providing product knowledge and recommendations to doctors, nurse and other healthcare givers.
• Processing internal sales forecast accurately and efficiently.
• Collaborating with team members to achieve sales targets.

Requirements:

• Minimum bachelor’s degree
• Previous medical related industry or customer service experience preferred.
• Excellent communication and interpersonal skills and good commercial accuments.
• Strong attention to detail and organizational abilities
• Ability to work effectively in a team environment.
• High energy and enthusiasm and self-confidence.
• Fluence English and Malay and Chinese.
• Flexibility to work a variety of shifts, including weekends and holidays.

About us

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Your day to day

Assist, Directs and maintains all aspects of the operations team/tasks across Club InterContinental, Quayside Lounge and Meetings by ensuring product quality and that optimum service is provided to all its guests in accordance with Brand standards, policies and guidelines established by IHG Hotels & Resorts.

Financial Returns

• Assist the Rooms Division Manager in preparing and maintaining all expenses for the department in line with the budget. At the same time, review monthly financial results and develop action plans to minimize wastage.
• Actively support the up selling initiatives of the Front Desk with relevant feedback.

Guest Experience

• Build and maintain positive relationships with all customers and guests in order to exceed their needs
• Take action to address these needs in order to exceed their expectations
• Create a positive hotel image in every interaction with internal and external customers
• Champion hotel brand standards
• Ensure your direct reports have current guest focused standards and procedures which are used effectively for training purposes
• Ensure front office staff provides guests with prompt service, professional attention and personal recognition.
• Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction.
• Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.
• Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals.
• Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs.

People

• Actively participate in the selection of suitable new staff, their on-boarding, and continuous training to upkeep high levels of service presentation by them at all times.
• Prepare efficient work schedules for all staff assigned to the Club in order to optimize their productivity without negatively impacting guest service standards.
• Maintain professional standards of conduct, hygiene, uniforms and grooming of all employees assigned to the Club.
• Effectively manage operational routine by conducting daily shift briefings with assigned staff, highlighting all VIP arrivals, meetings, guest critique and relevant issues impacting guest service.

Responsible Business

• Supervise the entire operations of Club InterContinental; this includes its rooms, facilities and food & beverage operations.
• Ensure maximum guest satisfaction through high levels of personal recognition and prompt cordial attention to all guests from arrival through departure.
• Ensure an excellent quality of the product, food & beverage offerings and the facility are presented at all times by liaising with other departments/Heads such as Executive Chef, Food & Beverage Director and Executive Housekeeper.
• Ensure timely and high standards of display and presentation at the Club’s lounge for breakfast, afternoon tea and evening cocktails.
• Ensure that bookings for the Club’s meeting room are optimally managed and it is well maintained to meet guest requests.
• Maintain Back of House decorum in the Club lounge areas, in respect of its guests’ privacy and relaxation.
• Monitors the personnel of these operations to ensure guests receive prompt, cordial attention and personal recognition
• Ensures staff, particularly guest contact personnel, are familiar with Priority Club members, known repeat guests and other VIPs and provide special attention and recognition
• Conduct regular department communication meeting and resolve any conflicts, problems existing in the department or with other departments.
• Actively seek employee feedback and give recognition to staff who excel, maintaining stability in the team and consistency in service provided by them.
• Develop and maintain courteous professional relationships with guests through personal introduction and attention.

Accountability

This Job requires for the communications and interactions with the Special VIP guest arriving and staying in an IHG brand of hotel all around the world. This includes all forms of service, from the escorting of the guest to the rooms, to the service at the Club InterContinental; this is all the job is being requested to achieve. As the manager of the Club InterContinental, it is their duty to supervise and solve all forms or trouble. This includes all the Club InterContinental Employees, from Assistant Managers, Executive to Operational Staff.

What we need from you

Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration, plus 4 years of Front Office/Guest Service experience including management experience. He/ She have to be able to speak fluent English. Other languages preferred.

What we offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:

• 5-days work week
• Duty Meal
• Uniforms/ Laundry Services
• Midnight Transportation
• Birthday Off
• Learning and Development Opportunities
• Flexi Benefit
• Insurance Coverage
• 50% F&B discount at Hotel’s selected Restaurant
• Special Employee rate at all IHG Hotels worldwide

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Bar Manager at Conrad Orchard Singapore plays a pivotal role in overseeing the efficient and professional service of food and beverages, ensuring guests receive optimal service in accordance with the standards, policies, and procedures of the Conrad hotel and Hilton Group. This individual will bring a wealth of experience from a successful bar, ideally one recognized among the World's Top 50 Best Bars.

What will I be doing?

As the Bar Manager, you will be responsible for performing the following tasks to the highest standards:

• To recruit, train, mentor and lead a highly motivated team of professionals
• To develop and manage a rigorous training program to ensure world-standard staff knowledge of spirits and cocktails, bar service, and hospitality
• To communicate with other departments to ensure a supporting team of professionals.
• The ability to communicate with the Chef and Directors to discuss menus, marketing strategies and guest comments and concerns.
• To deliver world-class service by actively leading the team delivering the guest experience, including bartending regularly and always being onsite during the peak periods.
• To actively engage with the local and global cocktail communities to raise the local and international profile of the Manhattan Bar
• To plan and organize resources needed for operation, and assist in the operations, to ensure that guest satisfaction is monitored and where appropriate, rectified throughout their meal experience
• To complete and conduct performance evaluations for all bar employees.
• To ensure guest needs and guest expectations are met by providing an efficient and professional service
• To attend and participate in all required meetings
• To run a meticulously executed bar program that is capable of securing nominations for local and international awards (I-S Magazine’s annual Reader’s Choice Awards, Drink International, World’s 50 Best Bars and the Spirited Awards at Tales of the Cocktail).
• To deliver world-class beverages by taking responsibility for beverage menu development, including the main beverage menu, rotating specials, and the cocktail trolley service
• To effectively manage the Manhattan Bar’s in-house barreling and house-made ingredients, ensuring a top-quality product and effective management of program inventory
• To actively manage the bartender team and liaise with the kitchen to ensure a consistently exceptional standard of drink and food quality, efficient profitability and creative presentation
• To actively manage bar service to ensure quick ticket times, seamless guest experience
• To actively study to stay on top of world cocktail trends and best practices in order to ensure the Manhattan Bar is respected as a world-class program
• Responsible for developing and managing exciting 12-month program of educational and other guest events
• To actively manage beverage inventory levels, procurement, and par stocks to conserve the hotel’s capital and to deliver an uninterrupted guest experience
• To work closely with, and follow the direction of, the hotel public relations team to develop the Conrad Bar’s local and international profile in traditional and social media
• To liaise with suppliers and vendors to get the best products at the best possible rate

What are we looking for?

A Bar Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Minimum of 3 years’ experience in similar position, preferably in a successful cocktail bar with strong beverage program focusing on cocktails
• Good English skills, both written and verbal to meet business needs.
• Strong leadership and training skills.
• Outgoing personality and willing to work for long hours.
• Thorough knowledge of beverages, bar trends, service, cost control in F&B, labour controls, menu writing, maintenance, merchandising and accounting.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

1. JOB DESCRIPTION

Job Title: Beauty salon manager

Occupation:BEAUTY CENTRE MANAGER

Job Description & Requirements
JOB ROLE SUMMERY As a beauty salon Manager, you’ll be the driving force behind our salon.You’ll ensure the smooth day-to-day operation to maximise treatments and retail sales, to exceed set financial targets, and to provide a high level of customer satisfaction with our salon product. As a beautician, you’ll be passionate about providing excellent treatments, ensuring that your clients leave feeling on top of the world and enthusiastic to perhaps book again.You’ll be working with products provided by the luxury brand. You’ll be given thorough product support/training to ensure that both you and your team are always able to deliver excellent treatments that complement your professional and personable approach.If you’re a brilliant beautician looking to take the next step on the ladder, or perhaps an experienced beauty salon manager looking for a fantastic change of scenery, there could be a place for you on our team!We’re always looking for friendly, enthusiastic, and approachable individuals to join our amazing team! People who can build rapport with ease, always giving our guests confidence in the fact that every element of their holiday is being delivered by people that care.Key Responsibilities and Tasks:
You must lead from the front with strong communication skills
You will be experienced in managing salon and know that it takes dedication and enthusiasm to ensure your team work closely together to deliver the ultimate, luxury salon experience
Service that sells – you will be focused on ensuring that our guests want to take their experience home with them by introducing our range of products to complement all our treatments
Confident and charismatic – You’ll ensure the team build positive and engaging rapport with all our guests to give our salon experience the WOW factor
Upsell treatments and retail to maximise sales
Ensure that all beauty bookings are made in the most effective and productive manner to maximise treatment opportunities
Lead the way by showing a willingness to perform all treatments to a high standard as set during training
To be well presented and proud to wear our salon uniform
Carry out our treatments and services to a high standard
Actively maintain a good knowledge of all services and products, attending training sessions and regular refreshment with manuals provided
To ensure that all agreed targets regarding Key Performance Indicators are achieved
To ensure that our beauty outlets are presented in excellent visual presentation, taking responsibility for all treatment areas
Ensure all standard operating procedures are followed accordingly
To always seek direct feedback from our guests and report feedback to director.
Display excellent customer service, support, and awareness at all times
Demonstrate an outstanding, overall knowledge of our products to advise our guests
To assist the management of stock levels by following all usage guidelines set during training
To ensure the correct handling and security of retail and professional stock
Ensure the proper use of the POS system
To build rapport and develop and maintain positive working relationships with the team, management, and all other team members
To assist with the recruitment, appointment, induction and relevant training of new employees to ensure that the salon service levels are met at all times
To motivate beautician and encourage teamwork
Personal Skills, Knowledge, experience & Qualities:
Essential:
To be approachable, confident, knowledgeable, with excellent appearance and personal grooming
Organised, hardworking, honest, flexible, energetic, self-motivated, target orientated and keen to display a consistently high standard of service
Technical Skills or Knowledge:
Essential:
Basic understanding of computer systems such as word, excel, email
Capable of learning new programs and procedures quickly and accurately
Computer literate with a basic knowledge of Word, Excel, Email
Qualifications & Training:
Work Experience – Practical: 2-4 Years

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Manager, Sales, we rely on you to:

• Implements sales action plans related to respective market(s) and account portfolio
• Works closely with the Business Development team in increasing share from existing accounts
• Supports and executes group wide sales initiatives
• Participates in development of the Area Sales Plan, budget and market audits, and implements corresponding sales action plans with the Business Conversion sales team.
• Supports the development and maintenance of the client database and all other sales systems. Establishes and maintains up-to-date client profiles in all relevant systems.
• Performs all duties and responsibilities as assigned by the management

We are looking for someone who:

• Minimum Dipoma in Hotel Management and/or Sales & Marketing
• At least 3 years of relevant Managerial experience
• Good communication and people management skills
• Able to communicate priorities and drives departmental goals and results
• Strong negotiation and presentation skills
• Strong organizational skills with ability to multi-task
• Able to work well under pressure in a fast paced environment

If you are the right person, what are you waiting for? Click the APPLY button now!

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.

1. Lead the new operating model called Dynamic Shared Ownership (DSO) rollout in APAC, contributing to the building and ensuring implementation and adoption by local organizations

2. Be a major agent of change for the organization by supporting the Phamarmaceutical Head in guaranteeing proper discipline and governance of the regional agenda and priorities

3. Identify gaps, barriers and opportunities within the current organization

4. Collaborate to build mid- and long-term missions and frame for the organization

5. Design the architecture for the desired organization by creating a network of self-managed cells and/or teams that work towards the desired purpose

6. Collaborate and communicate inside and outside the region to find the best practices and receive feedback around the local implementation

Job Scope

· To be overall responsible for the operation aspects including general maintenance, work area cleanliness and safety.

· Handling and meeting clients’ expectations

· Ensure licenses are always valid

· Reviewing staffs’ performance

· Implying and setting SOP for daily operations

· Manage team schedules to the needs of the business

· Serve as role model for company values and standards

· Need to onsite to ensure operations are moving smoothly

· Training and briefing staffs on workplace safety and certain job scopes

· Provide daily, weekly and monthly performance reports for management to review

· Perform ad-hoc and other administrative duties

Job Requirement

· Need to have at least 4 years of experience working in a senior/managerial position in cleaning industry

· Able to work 6 days per week

· Resilient & ability to perform under pressure excellent communications & interpersonal skill

Job Position explanations:

We are sourcing for a RTO who is project management in orientation. The applicant is expected to have proven project management experience and must be prepare to perform the role of Residential Technical Officer.

Roles & Responsibilities

===================

1. To supervise the construction works in accordance to the project specifications, construction drawings, and Building Control Acts and Regulations

2. To monitor site works to ensure that work is carried out in accordance to the approved construction drawings

3. To keep proper site inspection records

Check drawings and specifications for discrepancies and highlight to QP and Contractor

4. Review contractor’s method statements, highlight discrepancies and inspect works on site to ensure contractor execute works in accordance to approved method statement

Enforce quality control on site and monitor site safety

5. Attend meeting with qualified persons and project consultants/clients

JOB REQUIREMENTS

Experience in M&E projects which include Pumping experience.

Degree / Diploma in Mechanical, Civil & Structural (C&S) Engineering

Be already accredited as a C&S Resident Technical Officer (RTO) by Institution of Engineering Singapore (IES) or Association of Consulting Engineers Singapore (ACES)

Certificate in BCSS (Building Construction Safety Supervision) or other similar construction-safety certification

At least 4-5 years of experience as a Resident Technical Officer (RTO) with LTA project or similar site-based role (e.g. Site Engineer)

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of customer service

• Process export orders and coordinate shipments with customers, transporters and warehouse according to established systems and processes.
• Serve as liaison providing shipping details to the customer whereby advising appropriate individuals of order changes as they occur.
• Ascertain accurate and timely data processing into the freight solutions system.
• Identify problems, consider alternative solutions, and make recommendations for action. Provide support/service to customers as well as keeping those affected by the decisions up-to-date.
• Ensures high quality customer service and engagement by frequently interacting with external customers through phone, mail and sales call.
• Maintains close working relationship across Business Development units and drives opportunity development of accounts.
• To streamline existing processes to increase operational productivity.
• Provide support on data and statistical reporting required by the Management through systems and applications.
• To assist in any other administrative duties as assigned by the Management from time to time.

1) do import or export documentations

2) liaise with clients, agent n shipping lines

3) handling of bookings

4) computing monthly P&L

Qualifications

Diploma graduates with Diploma in Maritime Studies/Logistics of shipping discipline with 1 to 2 years experieence. No experience is welcome

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Restaurant Manager (Basilico - Italian Cuisine) is responsible for managing restaurant operations to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines.

What will I be doing?

As a Restaurant Manager (Basilico - Italian Cuisine), you are responsible for managing restaurant operations to deliver an excellent Guest and Member experience. A Restaurant Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage Restaurant operations
• Maintain exceptional levels of customer service
• Recruit, manage, train and develop the Restaurant team
• Manage guest queries in a timely and efficient manner
• Work within budgeted guidelines in relation to Food and Payroll
• Drive sales to maximize budgeted revenue
• Develop menus with other members of Food and Beverage team
• Accountable for monthly stock takes
• Incentivise team members to maximize sales and revenue
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Ensure communication meetings are conducted and post-meeting minutes generated
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships
• Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

A Restaurant Manager (Basilico - Italian Cuisine) serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Management and/or supervisory Food and Beverage experience
• Proficient with Italian Cuisine and Language
• Able to meet financial targets
• Ability to comply with all Food and Beverage brand standards
• Ability to work under pressure
• Excellent grooming standards
• Willingness to develop team members and self
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Degree in relevant area
• Passion for delivering exceptional levels of guest service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Front Desk Assistant Manager with Conrad Hotels and Resorts supervises the activities at the hotel front desk, responsible for assigning work and ensuring the completion of daily tasks, including check-in/check-out, guest requests, concierge services and promotion of in-house activities.

What will I be doing?

As a Front Desk Assistant Manager, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments to deliver outstanding guest service and financial profitability. A Front Desk Assistant Manager is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team has a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Conduct pre-shift briefings and advise your shift team of any special events or VIP Guests in the hotel that day
• Assign daily shift tasks and ensure the tasks completion by every end of the shift
• Maintain and update guest history and marketing database as required
• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place.
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Support new team members in any areas that they are not yet competent to handle independently
• Conduct daily training, coaching and guidance accordingly to new team members, to provide evaluation to team members when required
• Handle group arrivals and departures in the absence of the group coordinator
• Coordinate with various departments such as F&B, Engineering, Finance, Housekeeping, Sales, and external parties when running as a Group coordinator.
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
• Follow up on required actions to Guests and team members in other departments
• Monitor departure rooms promptly in order to manage the room situation and avoid any guest disputes
• Ensure that the Front Desk is sufficiently stocked with daily essentials (including stationery, letterheads, folio paper etc.)
• Support in receiving and confirming room reservations
• Supervise financial transactions at the front desk
• Ensure that operational challenges and Guest comments/ issues are communicated to the Manager on Duty
• Aid the shift team in cashiering-related matters as required
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Conversant with Operator operations, computer and CRM / HotSOS / Kipsu / Vision systems
• Follow and adhere to company brand standards and Forbes guidelines.
• Attend training and meetings as required
• Familiarize with hotel and Front Office policies
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Front Desk Assistant Manager serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• At least 3 years of Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service
• A relevant supervisory/management certificate/diploma or degree, preferred

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Assistant Manager will be accountable for achieving the following results:

• Ensure Good procurement from Airlines
• Excellent Customer Service for all Customers.
• Ensure smooth Operations
• Ensure customer satisfaction
• Ensure Timely Month End Closing for all shipments/jobs files for Airfreight Department, extending to other departments in the future

Key Activities / Accountabilities

JOB PROFILE

• Ensure efficient and smooth handling for the airfreight Department.
• Ensure service standards are met with all vendors.
• Manage Airlines/Co-loader network and ensure best buying rates for the company.
• Response to RFQ/Rates Request.
• Ensure timely and accurate billing to customers.
• Ensure Timely monthly closing of all airfreight jobs and proper filing.
• Managed and build up consolidations sectors/lanes.
• Maintain good relations with all customers and ensure good customer services.
• Ensure profitability for businesses secured with regular review with management.
• Develop more airfreight business
• Any other official duties assign by Senior management.
• Report to Director
• Preferred 2-3 years freight experience
• Good customer service attitude
• Resilent
• Team Player
• Postive attitude

Responsible for all finance and accounting activities in the company, you will lead the team in the Finance & Accounting Department. You will also oversee investor relations functions of the company.

The key element of this role is to develop the team, processes, methods, and systems to improve the efficiency of the company, as well as expand both locally and regionally significantly.

You will work closely with the founder in analyzing financial performance, provide insights and implement programs to drive profitability. This role entails managing the monthly closing process budgeting and forecasting, as well as engaging investors and shareholders.

Job Responsibilities:

• Monitoring and reporting on the financial performance of projects and company by producing and presenting accurate financial reports to specific deadlines. Oversee the finance team and ensure timely closure of the monthly accounts. 
• Responsible for statutory reporting and financial closing/reporting.
• Managing and developing the company's financial accounting, monitoring and reporting systems.
• Drive fundraising efforts and investor relations.
• Developing and implementing financial management mechanisms that minimize financial risk.
• Monitoring, interpreting, and managing budgets and cash flows and predicting future trends.
• Conducting reviews and evaluations for cost-reduction opportunities.
• Developing external relationships with appropriate contacts, e.g. auditors, solicitors, bankers and statutory organizations such as IRAS.
• Providing and interpreting financial information as and when required.
• Oversee tax, internal controls, and audit-related matters.
• Responsible for financial reporting and consolidation for the Group of companies, local and overseas.
• Supporting the formulation of strategic and long-term business plans.
• Researching, analyzing, and reporting on factors influencing business performance. Run simulations and scenario analysis.
• Advising on and managing the set-up of Finance and accounting functions of affiliates (local and overseas).

(Working Location: West)

DUTIES & RESPONSIBILITIES

• Ensure Data Center operations are kept within the agreed SLA and PUE is maintained according to GM Platinum requirements.
• Maintain compliance with all local statutory regulations and codes.
• Responsible for managing Facility Managing Agent, facilities contractors and vendors carry out PPM as scheduled and any alarm or breakdown in the building.
• Review submitted documents like Drawings, Permit-To-Work, Risk Assessments, Method Statements & etc.
• Review, assess and verify equipment fault/ damage as claim by service vendor.
• Prepare incident reports, root cause analysis (RCA) or work improvement plan.
• Ensure adherence to work processes, procedures for all Data Center related M&E services are followed.
• Manage work order systems
• Support and oversee parts management process for maintenance and repairs, upkeep assets inventory records and prepare maintenance and replacement budgets.
• Handle project fit-out, A&A works and leads projects as assigned.
• Standby for any facilities related emergency calls. Respond as needed to system after hours maintenance and system complications.
• Establishes operational and performance benchmarks, conducts analysis, and prepares reports on all aspect of the facility operations and maintenance.
• Generate monthly progress report and track status of deliverables.
• Ensure ISO 27001 process documents and records are maintained.
• Ensure Data Center operations meet energy & water efficiency criteria in compliance to Green Mark, ISO50001 & SS564 certifications.
• Provide technical supports to all aspects of Data Center operations including the operation, maintenance and repair of all mission equipment and systems.
• other duties as assigned

JOB SPECIFICATION

• Degree/ Diploma in Electrical, Mechanical or Integrated Facility Design & Management or relevant discipline.
• Min. 5 years of experience in Data Center Facilities Management & Operations environment and service delivery.
• Relevant professional qualification CDCP, CDCS.
• Data Center facility operation background.
• Facility Management.

The Business Development Manager of Personal Lines, who reports directly to the Senior Business Development Manager is responsible for supporting the Personal Lines business in the execution of the below duties:

Risk and Compliance

• Review and ensure all external emails and reports do not contain any sensitive information or PII of our policyholders.
• Ensure all sales reports are encrypted with a password before sending to external parties.
• Ensure all email correspondent and sales results are send to the correct parties to avoid any potential data breaches.
• Maintain “clean-desk” policy and ensure there are no sensitive information lying around workstations.

Account Management and Business Development

• Support account channels on their queries relating to the Personal Lines products and programme (e.g. policy changes, policy coverage and claims)
• Prepare and provide monthly reports to share portfolio performance and prepare invoices for billing or raise procurement request for payment.
• Review weekly and monthly reports to ensure numbers are on tracked.
• Evaluate and analyse the overall portfolio performance, including claims experience and expenses to ensure profitability.
• Monitor and follow up on outstanding payments from partners.
• Perform analysis on the portfolio performance and engage partners regularly to share results.
• Conduct trainings and briefings to Govt channels.
• Prepare meeting minutes, identify actions points and follow up on the required actions.
• Work closely with partners to ensure service level standards and deliverables are met

Business Support

• Process improvement - Identify areas of improvements to streamline the existing processes for efficiency
• Liaise with internal stakeholders to ensure support is given to ensure we can meet the agreed SLA.
• Marketing support (co-creation of marketing materials with stakeholders and other sales activities i.e. roadshows and seminars)
• Conduct briefing and prepare FAQs for internal stakeholder (i.e. Contact centre, Telesales) if we require their support to handle any enquiries
• Work with internal stakeholders to map out all the processes and new codes creation for new partnerships.
• Responsible to work with Legal to draft all new and renewal contracts.
• Working with Legal and Compliance to clear new processes required to support partnership models
• Ad-hoc task or projects assigned by Supervisor/HOD.
• To cover other account managers during their absence.

Qualifications

• Proven track record in account management roles and working with multiple stakeholders (internal and external stakeholders)
• Proficient in presentations skills with strong command of English (written and spoken)
• Proficient in Excel (use of intermediate level functions like lookups, pivot tables and basic formulas)
• Strong analytical and problem-solving skills
• Strong understanding of operational processes (policy and service related)
• Knowledge/certification in general insurance is preferred

All psyched up about this new and exciting challenge?

Send your application to us at https://careers.designsingapore.org/en/listing/

Summary

As an Assistant Manager/Manager in the Industry Development Office (IDO), you play a vital role in helping Singapore design businesses innovate to remain competitive and internationalise for growth. You will be working closely with the industry and other government agencies to provide holistic support for designers.

About DesignSingapore Council

DesignSingapore Council’s (Dsg) vision is for Singapore to be an innovation-driven economy and a loveable city through design by 2025. As the national agency that promotes design, our mission is to develop the design sector, help Singapore use design for innovation and growth, and make life better in this UNESCO Creative City of Design. Dsg is a subsidiary of the Singapore Economic Development Board. www.designsingapore.org

About the Industry Development Office Unit

The IDO unit develops strategies and programmes to strengthen the business competitiveness of the Singapore design sector in the global market. We achieve this through supporting the building of unique value propositions with deep research, augmenting business capabilities, and profiling for internationalisation opportunities.

Responsibilities

This role reports to the Assistant Director or Deputy Director (interim) of IDO and your responsibilities include but are not limited to:

Internationalisation and Profiling:

• Support the development and implementation of strategies to support Singapore design businesses in internationalisation and be continually aware of global design and business trends to assess appropriate interventions in a rapidly changing business landscape.
• This may include organising a Singapore designers showcase at an international platform like the Milan Design Week or SXSW, along with the generation of international business leads and media coverage, as well as a return showcase in Singapore.

Good Design Research Programme:

• In our push for designers and design firms to experiment, innovate and create their own unique value propositions to remain competitive, IDO’s Good Design Research (GDR) programme awards selected design research projects with grants, mentorship and profiling opportunities.
• Assist in project evaluation, liaison with and manage designers with awarded projects, as well as assist in any subsequent strategic reviews and evolution of the programme.

Period Contract and Framework Agreement (PCFA):

• Assist in the maintenance as well as the development of new Period Contracts and Framework Agreement (PCFA) for whole-of-government (WOG) to procure design related services.

Engagement with Internal and External Stakeholders:

• Develop an in-depth understanding of the state of Singapore design and its evolving business needs and aspirations, across the disciplines of architecture, landscape architecture, interior design, urban design and town planning, fashion design, furniture design, visual communications, as well as multi-disciplinary design and emerging practices like service design and experience design.
• Work closely with key stakeholders to identify appropriate cross-collaborations in developing the industry and providing holistic support. Key stakeholders include other units within Dsg, government agencies, design trade associations, and any other leading industry players.

Requirements

To meet the challenges of this role, you must be/have:

• A recent graduate or possess 1 to 3 years of relevant experience in industry development or design management
• Have a background or degree preferably in business administration, design management or any design-related fields
• Experience in event and project management, client management and procurement
• Familiar with the design and creative ecosystem, especially in Singapore.
• Have strong written and oral communication skills to synthesise thoughts and properly convey ideas • Prepared to work under tight deadlines and pressure

In addition, we are looking for:

• A curious individual who delights in acquiring knowledge, with a keen interest to understand diverse design and business trends/needs, and finds great joy in joining dots
• Ability to zoom-out and zoom-in: zoom out to understand the broader strategy and goals of an organisation or initiative, and zoom in to help address potential roadblocks and challenges in implementation
• A great collaborator, with the ability to develop trusted working relationships with colleagues, stakeholders and clients, and co-create solutions
• A team player, supportive of colleagues when they need a hand to keep projects running smoothly
• A multi-tasker who is organised, detail-oriented and hands-on

TransferMate Global Payments is a Globally Regulated, B2B Payments technology, which greatly improves the international payments process for banks, companies and both our software and strategic partners, such as Wells Fargo, AIB and ING.

We have been recognised as a Great Place to Work for 9 consecutive years, a “Best Workplace for Women” for the past 5 years and most recently, we were delighted to be recognised as a “Best Workplace in Tech” for the accreditation the first year.

The TransferMate global footprint encompasses 30+ offices worldwide with 26 different nationalities.

• Primary responsibility will be to identify, develop and execute strategic partnerships and referral relationships that will contribute to the company's growth.
• Serve as a key member supporting the company's strategic partnership direction in APAC..
• Establish and grow our partnerships in the keys areas identified to support company growth initiatives in strategic and vendor partners
• Identify new business opportunities possible with technology investment, challenge status quo and drive for success.
• Create and drive revenue in APAC
• Manage complex contract negotiations and work with Legal, Compliance and Treasury functions as required.
• Drive the partner integration process in collaboration with departments across the company
• Network with internal and external subject-matter experts, identify and secure targets within key focus areas

• Continually analyse the market opportunities, including competitive landscape, industry trends, emerging technologies and economic factors
• Provide regular progress reports to leadership and commercial team(s)
• Lead partnership development activities with input from cross-functional teams (including, but not limited to, Product Management, Technology, Commercial, Finance and Operations departments)

• 5-10+ years of experience, preferably within the payments functions of Fintechs or Banks
• A good degree in Finance, Economics, Banking or the Quantitative Sciences
• Master's Degree in Finance, Economics, the Quantitative Sciences or Business Administration from a Tier 1 institute would be an advantage
• Understanding of Enterprise Selling, Complex Sales, Partnerships Ecosystem and Channels from a B2B perspective
• An open, intuitive and curious mind to learn, unlearn and experiment.
• Strong business acumen and ability to think strategically
• Strong written and verbal communication skills
• Ability to work independently, making key decisions with minimal direct oversight
• Willingness to define and execute on the strategic and tactical tasks required for success
• Ability to work under tight deadlines
• Strong analytical and problem-solving skills
• A proven hunter/closer with a strong track record of success
• Ability to lead and manage through influence instead of direct reporting relationships

TransferMate Global Payments is one of the world's fastest-growing FinTech companies, and is transforming the way businesses pay and get paid across international borders. In our organization you will join enthusiastic and energetic colleagues who are ambitious, helpful and welcoming. You will also join a collection of award-winning companies which take career progression and corporate responsibility extremely seriously, all within a positive and friendly workplace culture.

Responsibilities:

• Oversee and lead a team of assistant managers, engineers, technical officers, supervisors and technicians in facilities management for ministry building or hospital.
• Establish good working relationships with clients and develop trust and confidence.
• Establish and maintain quality service standards.
• Take charge of the overall Air Conditioning Maintenance Ventilation system.
• Manage the daily AC thermal comfort is within the acceptable limit
• Schedule maintenance activities for ACMV systems, tracking of maintenance works and follow up actions for systems such as chillers, AHU, FCU, fire protection, gas systems etc.
• Ensure regular meetings with client's and appointed sub providers
• Conduct daily audit inspections to ensure the outsource service providers are performing according to their contractual obligations and SLAs.
• Handle Tenant’s enquires.
• Conduct daily audit inspections to ensure the outsource service providers are performing according to their contractual obligations and SLAs.
• Manage and liaise with external agencies on new initiatives and major repairs and maintenance works.
• Prepare tender documents and specifications, plan, coordinate and execute rectification works.
• Responsible for project costing and control.
• Plan training requirement for staff needs for skills improvement
• Prepare and responsible for annual budget submission, audit report, assessment report for contractors' performance
• Prepare and certify contractors' payment

Requirement:

• Bachelor's degree in Mechanical Engineering or equivalent from a recognized university
• At least 8 years of related working experience
• Proven experience in facility management in a large facility, such as with , pharmaceutical, powerplant, semiconductor industry.
• Experience from healthcare facility such as hospital is preferable.
• Strong building and M&E knowledge with hands-on experiences
• Possess strong leadership, quality, good planning and organizing ability
• Has a good safety mindset and displays good WSH behaviors

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

COMPANY DESCRIPTION

Beyondsoft International (Singapore) Pte. Ltd. was set up in 2007 and established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015. Based on our vision of "Using technology to promote social progress, economic development and become a global customer preferred partner" and our concept of "Beyond your expectations", Beyondsoft is committed to provide our customers in countries along the "Belt and Road" with comprehensive solutions and products and creating commercial value for customers to realizing continuous businesses development.

Our core business includes:

1. IT development services providing customers with IT consulting, software research and development, software and hardware testing, system integration and operation and maintenance, data analysis and other services;
2. New retail solutions and products through intelligent products, helping small and medium-sized enterprises (SMEs) realize the digital transformation of their daily operations;
3. Internet of Things (IoT) platform and solutions comprehensive use of IoT, artificial intelligence, big data, cloud computing and other technologies to provide IoT solutions for intelligent upgrades in cities, parks, buildings and industries, to create a smart future.

For more information, please visit www.beyondsoft.com.

RESPONSIBILITIES

• Provide Operational Support (O&S) services to Customer Ops Systems
• Provide procurement and project management services to support governance and cybersecurity activities
• Carry out system management and staff efforts to support O&S activities required to maintain the systems' Service Level Agreement
• Carry out project management staffing efforts required to support project execution and delivery
• Supply Support Management, includes provision of logistic support
• Modification & Configuration Management by conducting baseline review and management
• Provide and support technical queries or recommendation for project management scope
• Budget Management in supporting activities such as invoice verification and budget monitoring

• Bachelor's degree in Electronics/ Electrical Engineering/ Information Technology or equivalent
• Minimum 3 years of experience in IT system project installation and coordination work
• Proficient in AutoCAD, Microsoft Office, and Project Management Software
• Good understanding of IT Technologies and Cybersecurity
• Good communication skills and able to work independently
• Strong analytical and problem-solving skills

• Monitoring restaurant operations to ensure compliance with food safety standards and industry regulations
• Training staff on appropriate customer service techniques for different scenarios, such as handling complaints about food or service quality
• Reviewing financial reports to identify ways to improve profitability
• Ensuring that all employees are aware of any upcoming events or promotions so they can be promoted through social media channels
• Reviewing menus with chefs to ensure food quality standards are being met
• Managing the scheduling of employees to ensure adequate coverage during peak hours without overstaffing during slow times
• Hiring and training new employees, as well as terminating workers who are consistently underperforming or disruptive
• Maintaining communication with vendors to ensure that food supplies are adequate and prices are competitive
• Establishing long-term business goals and objectives to improve the overall performance of the restaurant

[What you will be working on]

Responsibilities:-

• Review of documents prior to publication of quotation/tender (ITQ/ITT)

• Review and provide feedback on Quotation & Tender Evaluation Reports  

• Review and approval of awards

• Assist with stakeholders’ queries

• Review of procurement work processes for compliance and improving efficacy

• Supervise and guide colleagues in the procurement team

• Conduct training sessions for Schools and Departments

• Involvement in procurement development projects to enhance procurement process efficacy Identify opportunities for process improvements

• Any other procurement related functions and initiatives

[What we are looking for]

Requirements:-

• Minimum 3-4 years of experience in public procurement

• Possess good analytical and problem solving skills to address cross functional work issues

• Good verbal and written communication

• Proficiency in Microsoft Word, Excel and Powerpoint

• Hands on experience with procurement platform, GeBIZ, and Cumulus (Workday) system will be added advantage

Successful candidate will be offered a 2-year contract in the first instance.

Closing date: 25 March 2024

If you are shortlisted for the position(s), you should hear from us within 30 days of the closing date of the advertisement.