• Organize all store operations and allocate responsibilities to personnel
• Supervise and guide staff towards maximum performance
• Prepare and control the store’s budget aiming for minimum expenditure and efficiency
• Monitor stock levels and purchases and ensure they stay within budget
• Deal with complaints from customers to maintain the store’s reputation
• Inspect the areas in the store and resolve any issues that might arise
• Plan and oversee in-store promotional events or displays
• Keep abreast of market trends to determine the need for improvements in the store
• Analyze sales and revenue reports and make forecasts
• Ensure the store fulfils all legal health and safety guidelines

* GOOD MANAGEMENT SKILL;

* GOOD COMMUNICATION AND ANALYTICAL SKILL;

* ABLE TO LEAD A TEAM OF WORKERS AND SUPERVISOR;

* ATTEND SITE MEETING WHEN REQUIRED;

* ENFORCE SITE SAFETY IN CONFORMANCE TO MOM REQUIREMENT;

* FAMILIAR WITH SITE MATERIAL REQUISITION;

* SET UP WORK FLOW AT SITE FOR CHECKS;

* ENSURE THAT SITE PROGRESS IN LINE WITH JOB SCHEDULE AT SITE;

* ABLE TO PICK UP DRAWING AND ALSO AMEND DRAWING FOR PROGRESS STATUS;

* ATTEND SITE SHOW ROUND WHEN REQUIRED.

Job Description:

• Taking charge of the branding of all restaurants under the Company;
• Plan marketing communication strategies to meet our highest priorities and liaise with all members of the team to ensure effective and efficient delivery;
• Manage the corporate website, search engine marketing and search engine optimization programs;
• Carry out research on market trends, market opportunity, and competitor and target customer analysis to inform future value propositions;
• Develop and implement effective demand generation activities from conception to implementation;
• Responsible for Database Management;
• Assist in the formulation and implementation of marketing activities in line with the overall marketing strategy;
• Prepare promotional and marketing briefs for outlet staff;
• Manage the production of marketing communications and promotional materials in line with brand guidelines;
• Analyse the results of all marketing activity and present findings and recommendations;
• Assist in the coordination and implementation of the advertising strategy; and
• Perform miscellaneous job-related duties as assigned.

Roles & Responsibilities :

Are you a passionate customer service professional or a fresh graduate with a growth mindset, looking for an opportunity to make a difference in the education sector? Are you motivated by establishing and maintaining customer relationships, providing excellent service, and supporting a dynamic sales team? If so, we have the perfect role for you! United Language Centre (ULC), a leading language school and community hub for expats in Singapore, is seeking an enthusiastic and committed Customer Service Executive to join our team. As a Customer Service Executive at ULC, you will play a pivotal role in supporting our students and educators, managing administrative processes, and ensuring the smooth functioning of our educational services. Responsibilities:

• Retain and maintain student relationships through regular interactions, updates, and follow-ups.
• Collaborate with educators and sales team to provide seamless customer experiences.
• Manage student credits and packages, keeping track of individual progress and product utilization.
• Represent the school's image and uphold our values in all customer interactions.
• Coordinate private lesson schedules, managing bookings, rescheduling requests, and teacher changes.
• Join and participate in WhatsApp group communication with students, parents, educators, and sales team to ensure smooth coordination.
• Compile monthly credit consumption reports and share with the sales team to identify potential renewal opportunities.

Requirements:

• Proven track record in a customer service role, preferably in the education or language training industry. Fresh graduates are welcomed to apply!
• Excellent communication and interpersonal skills, with the ability to build rapport with diverse clientele.
• Highly organized and meticulous, with an ability to manage multiple responsibilities and tasks.
• Self-motivated and committed, with a passion for improving customer experiences and driving success.
• Ability to work independently as well as part of a team, with strong collaboration skills.
• Proficiency in both written and spoken English, and additional language proficiency is a plus.
• Experience with Hubspot CRM systems or similar customer management software is an advantage.

What We Offer:

• Competitive salary ranging from SGD 2500 to SGD 2800, inclusive of incentives and allowances.
• Opportunities for career growth and advancement within a rapidly expanding organization.
• Ongoing training and professional development programs to enhance your customer service skills and knowledge.
• Collaborative and supportive work environment, fostering teamwork and sharing of best practices.
• The chance to make a positive impact on students' lives and contribute to their language learning journey.

Join our dynamic team and embark on an exciting customer service career with United Language Centre! Please note that only shortlisted candidates will be contacted. We appreciate your understanding. United Language Centre is an equal opportunity employer. We value diversity and believe that a diverse workforce strengthens our organization. We look forward to receiving your application!

As  Manager, Issuer Relationships at Checkout.com, you will be responsible for leading Checkout.com’s Issuer Relationship engagements in Asia Pacific region. Working closely with Global Head, Issuer Relationships , you will establish a network of strategic issuing banks,  build partnerships with Issuers to raise, investigate and resolve soft declines and other payments performance discrepancies , and unearth card authorisation optimisation opportunities for merchants. In addition, you will engage with external stakeholders across forums and thought leadership venues to develop and strengthen existing and prospective merchants’ and partners’ awareness of Checkout.com’s capabilities and focus on payment optimisation to drive more business growth for its customers.

You will be experienced and expert in the processes of authentication, issuer risk and fraud management.  You can speak with authority and conviction on best practices used by issuers and card schemes throughout their customer lifecycles, You will provide insights on Checkout.com’s approach to tackle declines, share learnings on authorisation improvement opportunities and minimising fraud to commercial and payment performance stakeholders consistently and precisely.

You will be a passionate advocate for Checkout.com’s merchant-centric approach, by taking the lead in engaging issuers and merchants, developing and refining the communication and messaging, to strengthen Checkout.com’s position as a leader in comprehensive data-driven payment solutions.  

To help accomplish your responsibilities, you will work with the Financial Partnerships, Payment Performance, Data Analytics and Commercial teams, to ensure a well-rounded view of payments performance and to develop a deep understanding of Checkout.com’s approach.  You will be familiar with Checkout.com’s wide suite of data analytics tools and will showcase case studies for external audiences that quantify and convey the impact on revenue, consumer satisfaction, and ultimately loyalty, achievable through a performance-oriented approach.  

The ideal candidate must be experienced and well respected, with an affinity for problem solving, eager to ensure that our ability to improve our authorisation rates keeps up with, and supports, our customer growth and our ambitions.  This is an external facing role, supporting one of the key competitive capabilities of Checkout.com, and will require the ability to engage with Issuers at all levels.

You will join an ambitious team of partnerships professionals, data scientists and engineers who are working to significantly move the needle within an area that has high strategic importance to Checkout.com.

The Acceptance team is part of the Merchant Sales and Acquiring (MS&A) hub organization. This is a team of thought leaders and execution-focused specialists who deploy acceptance growth initiatives and seller-side solutions to catalyze acceptance growth across Asia Pacific. The team is also the regional co-ordination point and interface into the global verticals and segments and drives the overall strategy for Small/Medium Business (SMB).

As a key member of this team based in Asia Pacific, you will be responsible for identifying and delivering on Acceptance opportunities within the SMB space. You will leverage your domain expertise in payments to help grow SMB Acceptance through helping clients to design a best-in-class go-to-market approach, implementing & supporting SMB commercial programs, and driving revenue growth for both the clients and Visa.

This role will report to Director of SMB Acceptance in AP.

Daily EHS Tasks:

•  Attend daily toolbox meeting and ensuring this is consistently held.
• Full time site attendance.
• Verify risk assessments are conducted for all tasks and document them.
• Verify approved work methods, potential hazards, and safe work procedures are briefed to workers.
• Verify permits-to-work (PTWs) are raised for high-risk work and hot work permits for activities generating sparks or flames.
• Review high-risk permits-to-work (PTWs) prior to commence of works on site.
• Ensure workers are wearing appropriate Personal Protective Equipment (PPE) and it complies with standards.
• Document and submit endorsed permits and documentation.
• Encourage good safety culture and reminders to workers/managers on site.
• Ensure Emergency Escape/Fire Engine Access on construction site are well defined (throughout whole of construction) and kept free from obstruction at all times.
• Review first aid/sick bay logbook to note any injuries/ill workers on site.
• Participate in any site visits/inspections done by the project team/visitors to site.
• Participate in reviews for RA/MOS with contractors/project team.
• Assist in accident/incident investigations.
• Any other ad hoc work assigned by SRE or T&T PM

Site Inspection:

• Conduct thorough walkthrough of the construction site.
• Identify potential hazards and safety concerns.
• Consult and discuss with T&T PM on hazards/issues/dangerous activities and follow up actions (that may result in Stop Work Order – note that SWO shall only be issued by T&T Project Lead or SRE)
• Ensure workers are wearing appropriate PPE and following safe work procedures.
• Issue non-conformance reports for unsafe practices and ensure corrective action is taken.
• Verify effective implementation of Traffic Management Plan by the contractor.
• Follow up on safety lapses found to ensure that they are closed off timely, with reinforcement to workers.

Plant & Equipment Inspection:

• Ensure scheduled inspection and maintenance of plant and equipment.
• Verify routine maintenance of plant and equipment as per manufacturer's instructions.
• Check availability, condition, and validity of fire extinguishers.
• Ensure calibration of monitoring and safety equipment as per recommended schedules.

Housekeeping:

• Inspect the site for cleanliness, trip hazards, spills, and waste accumulation.
• Address any housekeeping issues identified.
• Ensure proper disposal of construction waste and hazardous materials.

Site Security:

• Ensure effective implementation of appropriate site access system.
• Verify workers and visitors have valid security passes and have gone through safety induction course (SIC).
• Inspect site hoarding for unauthorized access prevention.

Environmental Compliance:

• Verify effective implementation of dust control measures.
• Verify effective implementation of noise control measures.
• Ensure erosion control to prevent stormwater pollution.
• Ensure proper containment measures for hazardous materials.
• Ensure weekly pest controls are conducted.
• Manage adverse climatic conditions and determine activities to cease when thresholds are exceeded.

Documentation & Reporting:

• Maintain up-to-date EHS-related documentation and upload into T&T Project EHS SharePoint folder.
• Ensure all incident reports, safety inspection reports, and non-conformance reports are complete and up to date and saved in T&T project EHS SharePoint.
• Safety lapses/ good practices to be documented with photo evidence with rectification photos and date for record.
• Maintain records of scheduled inspections and maintenance of plant and equipment.
• Document safety meetings, training records, authority inspection records, and any relevant photos and share with the team and store within SharePoint.
• Submit a weekly EHS report to the Project Management (PM) team every Friday for activities in the past week. This should include foresight any risks against EHS matters.
• Prepare and submit a monthly EHS report to the PM team on the second working day of each month.
• Consolidate accurate site information on established KPIs to T&T PM as well as client.
• Maintain and upkeep recurring meeting invites sent / assigned to send.

Monthly EHS Tasks:

Training & Certification:

• Ensure all workers have received necessary safety training and possess relevant certifications.
• Review training records and address any gaps or additional training needs.
• Engage with the contractor to reinforce safety protocols and conduct regular toolbox talks or safety briefings.
• Organise and conduct EHS training about detected EHS deficiencies.

Regulatory Compliance:

• Stay updated on changes in relevant EHS regulations and ensure compliance.
• Update the project lead on any key changes that are critical to implement to ensure compliance and awareness to the whole team/stakeholders.
• Update procedures and practices as necessary to meet regulatory requirements.

Safety Culture Evaluation:

• Assess the overall safety culture of the construction site through surveys or feedback mechanisms.
• Identify areas for improvement in the safety culture and develop strategies to strengthen it.

Documentation & Reporting:

• Maintain up-to-date records of monthly safety meetings, pest control reports, and incident reports.
• Review Risk Assessment (RA) and update monthly/whenever a safely lapse is found (whichever is first) ensuring it is updated and mitigated together with the contractor’s safety team (and construction manager)
• Perform data analysis of safety performance metrics to identify trends and areas for improvement.
• Conduct comprehensive safety inspections of the entire worksite to identify potential hazards and ensure compliance with EHS regulations.
• Review the effectiveness of the contractor's EHS programs and recommend areas for improvement.
• Discuss EHS performance with the PM team on the first Friday of every month to ensure alignment and address any emerging concerns.
• Submit the monthly EHS report to the PM team every second working day of each month.

What Will You Do?

We are seeking a driven, customer-centric Territory Account Manager to join our growing Sales organization and expand the Arista brand of Open Networking platforms. In this role you will utilize a consultative sales approach to cultivate client relationships  with existing  accounts in addition to the development of new white space accounts. 

Arista appeals to forward-thinking organizations that value quality and innovation. Consequently, technical acumen and a track record of selling data center solutions is highly desirable.

Job Responsibilities:

• Exceed measurable sales objectives and extend the Arista brand enterprise accounts in addition to developing new logo accounts.
• You will be responsible for utilizing a consultative selling approach with key client stakeholders to address the business needs of hybrid cloud computing and siloed legacy IT systems across the Arista product portfolio including; Software-Driven Cloud Networking solutions, EOS (Open Source Network OS), Cognitive Campus Networking, WIFI Campus networking, Cloud Vision (Network Automation & Telemetry), Monitoring Fabric solutions in addition to NDR, Endpoint and our newly released AI-driven Network Identity Access security solutions. 
• Meet with key influencers, decision-makers, and C-levels to present Arista’s value proposition.
• Work with Arista systems engineers to design and position compelling solutions that drive down the total cost of ownership.
• Collaborate with technology partners to identify prospects and demonstrate best-in-class solutions
• Establish and manage key channel relationships in your territory.
• Formulate strategic and tactical account plans based on periodic business reviews with your prospects and customers.
• Conduct demand generation activities such as happy hours, lunch-n-learns and technology forums.
• Collaborate with Arista peers on marketing plans and best practices.
• Keep up-to-date with technology partner solutions, competing solutions and competitor strategies.

The Team

This position will typically report to a Regional Sales Director or Country Manager. You will be part of a team that includes the best field engineers in the cloud networking industry. And, you will have the support of our industry-leading Arista TAC, proof-of-concept
resources and executive team.

✅ 8am - 5pm

✅ UP $3000

✅ Geylang Bahru

Responsibilities:

• Handle incoming calls and emails
• Attend to all enquiries from customers
• Provide excellent customer service at all time
• Transfer calls to the correct department

Requirements:

• Minimum Nitec or Above
• Minimum 1 years of experience in Customer Service or any other relevant role

You may “Using Apply Now Button” to send in your updated resume.

For more information, please reach us at 9138 5316

*Only shortlisted candidates would be notified*

Choek Wei Qi Joel

Registration Number: R1877109

Workstone Pte Ltd

EA License Number:19C9998

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 100 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shape the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent – that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?

Position purpose:

Reporting to our CFO, the Treasury Manager will be responsible for overseeing all aspects of the company's treasury function, including cash management, liquidity planning, risk management, and banking relationships. The ideal candidate will have a strong background in treasury operations, financial analysis, and risk management, as well as excellent communication and leadership skills.

Responsibilities:

Treasury

• Manage long- and short-term cash flow and working capital/liquidity management and debt structure
• Manage overseas cash reporting processes and the design/implementation of intercompany funding strategies
• Manage balance sheet and day-to-day liquidity to support the business needs

·        Develop, maintain & continuously review controls over banking facilities

• Design and implement foreign exchange mitigation strategies such as hedging to mitigate financial risks, primarily foreign currency cash flow exposure through the recommendation of financial instruments
• Manage interest rate risks and liquidity
• Maintain good stakeholder relations related to external funding, e.g., banks and other financial institutions, regulatory bodies, etc.
• Prepare of Board level cash and other risk management reporting
• Develop regional treasury operations controls policy in compliance with the global policy
• Maximize operational efficiency and maintain stable day-to-day treasury operations in region based on the policy
• Educate internal stakeholders on importance of cash flow planning and foreign exchange mitigation strategies

Other Financial Projects

• Participate in other finance-related projects with Group CFO as needed

Qualifications and Experience:

• Bachelor's Degree in Business/ Finance with professional qualifications (e.g. ACCA, CPA or equivalent)
• At least 6 to 8 years of working experiences in Treasury's role on group level
• Great analytical and interpersonal skills, with keen attention to detail and the bigger picture in mind
• Self-starter team player able to thrive in a fast-paced environment
• Retail/FMCG industry experience highly desired, but not required

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let’s grow together.

To explore other careers opportunities, visit our careers page @ https://www.luxasia.com/careers/

If you have a question for us, please drop us an email here.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

Recruitment Privacy Notice

By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice [https://www.luxasia.com/recruitment-privacy-notice/] and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.

Note to staffing agencies

Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.

The role will support Visa’s principal investment and acquisition origination and portfolio management across the Asia Pacific region. The Senior Manager will support AP head of corporate development and ventures to define and execute an inorganic growth strategy for the region. Visa implements a proactive approach to sourcing transactions, while also maintaining the best of relationships with entrepreneurs, bankers, lawyers, VCs, and PE funds active in the multiple ecosystems in which Visa operates.

Responsibilities will include sourcing and vetting opportunities, supporting the construction of investment, acquisition theses with Visa stakeholders, facilitating due diligence, portfolio monitoring and reporting of strategic investments, and establishing relationships within Visa and external ecosystem partners.

In this role, you are expected to: 

• Perform industry research to identify acquisition and investment opportunities to support Visa’s existing businesses and expansion into new areas

• Build an informed perspective on market segments of interest to Visa, including the creation of market maps, target comparisons, and analysis of VC and private equity investment trends

• Coordinate with partnerships, product, functional and market teams to support defining strategic acquisition or investment priority areas and managing a pipeline of high impact opportunities for inorganic growth

• Develop investment, acquisition materials that outline strategic benefits, competitive landscape, commercial terms, deal terms, and other relevant information for potential transactions

• Support strategic investment due diligence workstreams across various domains including technical, business, financial and legal diligence

• Monitor operational and financial performance of portfolio companies, facilitate quarterly performance analysis for individual companies and full AP investment portfolio

• Cultivate relationships with FinTech's, VCs and other ecosystem partners to help identify and source inorganic growth opportunities aligned with Visa strategic priorities

• Develop and maintain strong working relationships with all key internal and external stakeholders

Roles & Responsibilities

• To be accountable for the daily overall Food & Beverage Operations
• To oversee and ensure that all outlets are being operated efficiently and effectively.
• To constantly review, in consultation with the management of the product range to ensure that all key quality standards are maintained.
• Prepare monthly sales performance report of the outlets.
• Meet targets on sales, manpower cost, other operating cost and financial objectives set by management.
• Plan, develop business strategy including setting up SOPs.
• To provide constant leadership, counselling, advice and feedback to their peers.
• Oversee new opening of new food shops.
• Ad-hoc duties

Requirements

• Operations Manager min 3 years of F&B experience
• Possess critical thinking and problem solving skills
• Detailed and result-orientated
• Excellent communications skills
• High adaptability and willing to learn
• Willing to travel to different outlets

Job Title: Business Analyst - IMOS

Location: Singapore

Overview: We are seeking a skilled Business Analyst with expertise in IMOS to join our team. The ideal candidate will play a crucial role in bridging the gap between business needs and technological solutions, with a focus on optimizing manufacturing operations through the effective utilization of IMOS software.

Responsibilities:

1. Requirement Gathering: Collaborate with key stakeholders to gather and document business requirements related to manufacturing processes and operations.
2. System Analysis: Analyze existing manufacturing systems and processes to identify areas for improvement and optimization through the implementation of IMOS solutions.
3. IMOS Implementation: Lead or support the implementation of IMOS software solutions, including configuration, customization, and integration with existing systems.
4. Process Optimization: Work closely with cross-functional teams to design and implement optimized manufacturing processes leveraging IMOS capabilities.
5. Data Analysis: Utilize IMOS data to generate insights and make data-driven recommendations for improving operational efficiency, quality, and productivity.
6. Training and Support: Provide training and support to end-users to ensure effective utilization of IMOS functionalities and features.
7. Documentation: Maintain comprehensive documentation of IMOS configurations, processes, and procedures.
8. Continuous Improvement: Stay updated on industry trends and best practices related to manufacturing operations and IMOS technology, and proactively identify opportunities for continuous improvement.

Qualifications:

• Bachelor's degree in Business Administration, Information Systems, Engineering, or related field.
• Proven experience as a Business Analyst in a manufacturing environment, with specific experience in IMOS implementation and support.
• Strong understanding of manufacturing processes and operations.
• Proficiency in IMOS software, including configuration, customization, and administration.
• Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels.
• Project management skills and experience managing multiple initiatives simultaneously.

Roles & Responsibilities

• To be accountable for the daily overall Food & Beverage Operations
• To oversee and ensure that all outlets are being operated efficiently and effectively.
• To constantly review, in consultation with the management of the product range to ensure that all key quality standards are maintained.
• Prepare monthly sales performance report of the outlets.
• Meet targets on sales, manpower cost, other operating cost and financial objectives set by management.
• Plan, develop business strategy including setting up SOPs.
• To provide constant leadership, counselling, advice and feedback to their peers.
• Oversee new opening of new food shops.
• Ad-hoc duties

Requirements

• Operations Manager min 3 years of F&B experience
• Possess critical thinking and problem solving skills
• Detailed and result-orientated
• Excellent communications skills
• High adaptability and willing to learn
• Willing to travel to different outlets

Job Description & Requirements

• Planning and executing health and fitness activities in workplaces for working adults

• Conduct regular venue visits/audits

• Content creation for festive/thematic activities

• Maintain close communication with stakeholders

• Ability to work with both in-house and external providers to ensure project success

• Monitor KPIs to ensure delivery of key project outcomes

• Generate monthly report for stakeholders

• Responsible for acknowledging messages in the HWE Facil group chat, triggering BAP

cancellations and informing HPB after working hours

Job Requirements:

• Degree in any discipline from a recognized institution are welcome

• To possess at least two to three years of relevant working experience

• Good negotiation and interpersonal skills

• Those applicants who can start work immediately or at a short notice will have an advantage

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Responsibilities:

• Liaise with customers on shipment instructions and booking updates
• Permit declarations and customs clearance
• Coordinate, booking and tracking of Import shipments (Air & Warehouse)
• Handle transportation schedule and operations duties
• Monitor shipment status and update customer and sales team
• Liaise with overseas agents on various requirements and rates
• Prepare necessary documents for internal stakeholders to follow up
• Checking of shipments status
• Perform any ad-hoc duties assigned by superior

Requirements:

• Possess 2-3 years of airfreight experience
• High attention to details
• Able to work well independently
• Working Days: 5.5 days (Sunday / Public Holiday duty, according to work roster)
• Working Hours: 9am - 6pm & 9am - 1pm
• Working Location: 9 Airline Road

Income's Actuarial team has been at the forefront of digitization, innovation, and embracing the future of work. As today's business problem becoming more complex and uncertain, we acknowledge the importance of being adaptable and open to learning in solving the right problem. We adopted agile and design-thinking principles in delivering our projects at work and play a key role in enabling the organization strategic goals.

We are looking for a manager for the IFRS17 GI team. This role will be an integral team member within the IFRS17 team in the Actuarial Department to deliver the enterprise wide IFRS17 project.

The primary job responsibilities include:

• To project manage and coordinate actuarial IFRS17 teams to deliver IFRS17 project, focusing on General & Group Insurance portfolio.
• Develop and maintain project plan to monitor, track progress and escalation of risks.
• Develop IFRS17 requirements that integrate data, actuarial models & accounting solution for financial reporting and business planning.
• Lead and drive collaboration with cross functional teams to deliver the enterprise wide IFRS17 project.
• Opportunity to learn, develop and apply actuarial expertise in the new accounting standard.
• This role will provide you the opportunity to lead a team within Actuarial and be exposed to Chief Actuary and Senior Management.

Requirements:

• Good progress in actuarial qualifications with 4-5 years of relevant experience in General Insurance actuarial function.
• Good progress in actuarial exams.
• Strong project management, excellent analytical and communication skills.
• Strong team player who is adaptable, open to a dynamic working environment and willing to explore new ways of working.

About the Job

Join a high-growth fintech startup and make a real impact!

We're revolutionizing digital payments for SMEs, offering a comprehensive payment platform designed to empower businesses with seamless access to digital transactions. With the support of investors like Tiger Global, Global Founders Capital, HOF Capital, and Y Combinator, we're rapidly expanding across the globe. We're now seeking a talented Product Manager to join our team.

About The Role

As a Product Manager specializing in Payments, you'll be instrumental in enhancing the experiences of our clients. Your primary focus will be identifying pain points encountered by SMEs across South East Asia and other key markets, and crafting solutions that significantly improve their business operations.

This role demands exceptional communication skills as you collaborate closely with our Product and Engineering teams to develop innovative products and enhance the user experience on our platform. You'll have the opportunity to reshape the payments landscape and work on exciting projects with our team of top-tier engineers.

This is a full-time position with ample room for growth. If you're a proactive, intelligent, and highly motivated individual, we want to hear from you!

What You'll Do:

• Lead the entire product lifecycle from conceptualization to delivery
• Collaborate with Founders and Engineering teams to build a robust ecosystem of payment methods compatible with our commerce stack
• Gather and analyze customer feedback in collaboration with Customer Success and Sales teams to refine existing offerings and introduce impactful new products
• Deep dive into SME pain points, identifying product solutions that our company can develop and launch

What We’re Looking For:

• 3+ years of end-to-end product management experience, ideally in a developer-centric environment, with exposure to product design
• Strong background in computer science or software engineering, coupled with a solid grasp of high-level systems architecture
• Excellent communication skills to articulate functional and technical requirements, and effectively convey user challenges
• Analytical mindset and strategic thinking, with a drive to enhance our products and address customer pain points
• Ownership mentality and a passion for continuous learning
• Self-starter capable of driving projects independently in a remote working setup
• Mandatory experience in payments

Tools We Use:

• Linear
• Slack
• Figma
• PostHog
• GitHub

• Dynamic, driven, and highly motivated team
• Clearly defined roles and objectives
• Opportunities for career advancement
• Continuous learning and growth prospects
• Stock options
• Flexible remote working arrangement
• Local GP medical reimbursement
• 21 days annual paid leave
• Unlimited medical leave

Income’s Actuarial team aims to create exponential value and cultivates a dynamic learning culture. We are a strong partner in enterprise-wide digitization and data initiatives, and we are looking for a manager for the IFRS17 team. This role will be an integral team member within the IFRS17 team in the Actuarial Department to deliver the enterprise-wide IFRS17 project.

Reponsibilities:

• Implementation, managing and setting up of actuarial processes for IFRS17 project
• Delivery of project deliverables, track progress and escalation of risks
• Develop solutions for IFS17 financial reporting including datalake, accounting systems solutions & actuarial modelling
• Analysing IFRS17 results and building new capabilities for sensitivity reporting
• Opportunity to learn, develop and apply actuarial expertise in the new accounting standard
• This role will provide you the opportunity to lead initiatives within Actuarial and be exposed to Chief Actuary and Senior Management.

Requirements:

• Bachelor Degree in Actuarial Science
• 5 to 9 years of work experience in actuarial function, preferably in financial reporting
• Good progress in actuarial exams
• Strong in project management and able to communicate in simple and concise way to stakeholders
• Technical, sensitive to details and ability to apply critical thinking
• Adaptable and open to a dynamic working environment and willing to explore new ways of working
• Proficient in Prophet & Alteryx would be an advantage

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Parkway Parade)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

About the Job

Join a high-growth fintech startup and make a real impact!

We're revolutionizing digital payments for SMEs, offering a comprehensive payment platform designed to empower businesses with seamless access to digital transactions. With the support of investors like Tiger Global, Global Founders Capital, HOF Capital, and Y Combinator, we're rapidly expanding across the globe. We're now seeking a talented Product Manager to join our team.

About The Role

As a Product Manager specializing in Payments, you'll be instrumental in enhancing the experiences of our clients. Your primary focus will be identifying pain points encountered by SMEs across South East Asia and other key markets, and crafting solutions that significantly improve their business operations.

This role demands exceptional communication skills as you collaborate closely with our Product and Engineering teams to develop innovative products and enhance the user experience on our platform. You'll have the opportunity to reshape the payments landscape and work on exciting projects with our team of top-tier engineers.

This is a full-time position with ample room for growth. If you're a proactive, intelligent, and highly motivated individual, we want to hear from you!

What You'll Do:

• Lead the entire product lifecycle from conceptualization to delivery
• Collaborate with Founders and Engineering teams to build a robust ecosystem of payment methods compatible with our commerce stack
• Gather and analyze customer feedback in collaboration with Customer Success and Sales teams to refine existing offerings and introduce impactful new products
• Deep dive into SME pain points, identifying product solutions that our company can develop and launch

What We’re Looking For:

• 3+ years of end-to-end product management experience, ideally in a developer-centric environment, with exposure to product design
• Strong background in computer science or software engineering, coupled with a solid grasp of high-level systems architecture
• Excellent communication skills to articulate functional and technical requirements, and effectively convey user challenges
• Analytical mindset and strategic thinking, with a drive to enhance our products and address customer pain points
• Ownership mentality and a passion for continuous learning
• Self-starter capable of driving projects independently in a remote working setup
• Mandatory experience in payments

Tools We Use:

• Linear
• Slack
• Figma
• PostHog
• GitHub

• Dynamic, driven, and highly motivated team
• Clearly defined roles and objectives
• Opportunities for career advancement
• Continuous learning and growth prospects
• Stock options
• Flexible remote working arrangement
• Local GP medical reimbursement
• 21 days annual paid leave
• Unlimited medical leave

• Lead and motivate a team of IT technicians and engineers responsible for Corrective Maintenance and Preventive Maintenance activities.
• Provide guidance, mentorship, and performance feedback to team members to ensure optimal performance and skill development.
• Oversee the troubleshooting and resolution of IT infrastructure issues, including hardware, software, and network problems, ensuring minimal disruption to business operations.
• Interface with Service Managers on all Ops matters.
• Helping the Ops Director to oversee a team of Ops Leads/Engineers on system related escalation and matters pertaining to Corrective and Preventive Maintenance. 
• Rooster rotation and interface with Service Managers on escalation
• Coordinate with internal teams and external vendors to escalate and resolve complex technical issues.
• Establish and maintain preventive maintenance schedules for IT systems and equipment to minimize downtime and optimize performance.
• Implement proactive measures to identify and address potential issues before they escalate into significant problems.
• Regularly assess the effectiveness of preventive maintenance strategies and make adjustments as necessary.
• Serve as the primary point of contact for client escalations related to IT operations, ensuring timely response and resolution of issues.
• Communicate effectively with clients to understand their concerns, provide updates on the status of escalations, and manage expectations.
• Drive continuous improvement initiatives to enhance the efficiency, reliability, and performance of IT operations.
• Identify opportunities for process optimization, automation, and cost reduction to achieve operational excellence.
• Assist the Ops Director to ensure engineers are up to the job skill (certification and training)
• Laise with Sales Specialist on deals, and  downstream vendors like Cisco, Checkpoint etc.
• Involves in Tender financial assessment and Technical compliance with the Presales
• Stay updated on industry best practices, emerging technologies, and trends to inform decision-making and drive innovation.

The Restaurant Manager of Butcher’s Block is responsible to support the Restaurant General Manager for supervising the overall operations and service standards of the outlet to meet and exceed guest’s dining experience expectations. As Restaurant Manager, you will be responsible for stepping up in the absence of the Restaurant General Manager to fulfil the role as the “face” and ambassador of the restaurant, leading the venue’s personality and soul. You will be expected to take ownership of the operations and to ensure that the business is optimised in line with the vision and financial projection set out by the management. We are looking for the right candidate to realise the aspirations to make Butcher’s Block one of Singapore’s most recognised and loved sustainable restaurant concept.

Main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Requirements and Responsibilities

• Ability to work independently and with minimal supervision.
• Highly organised with strong analytical and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remains within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external guests.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organisation together with Chef In-charge.
• Maintains a productive climate and confidently motivates, mobilises, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritises, organises and manages resources in order to accomplish business goals within a specific time period.
• Able to create ‘Colleague Welcome Kit’ in coordination with Talent & Culture.
• Able to establish, review and adjust sequence of service if necessary.
• Prepares training manual and conduct departmental service training in coordination with Restaurant Chef In-charge.
• Develops pre-opening training schedule in coordination with Restaurant Chef In-charge.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and updates evaluation criteria for smooth opening.
• Creates simulation schedules, menus and critique forms in coordination with Restaurant Chef In-Charge.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations in coordination with Restaurant Chef In-Charge.
• Creates restaurant Standard Operating Procedures.
• Establishes minimum/maximum of guest supplies in coordination with Restaurant Chef In-Charge.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team.
• Establishes a monthly walk-through with Hygiene Officer in coordination with Restaurant Chef In-Charge.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operation.
• Assigns the Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timelines of deliverables.
• Maintains consistency in quality of food, beverage and service above all else in coordination with Restaurant Chef In-Charge.
• Attends briefings and meetings held by the department and updates all latest policies as needed.
• Possesses in depth and superior knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervision knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and takes immediate action if needed or required.
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Revises and updates the outlet SOP annually.
• Is present in the operation during all key meal periods.

Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains guest feedback during operation to ensure satisfaction and builds and maintains loyal following/return guest’s database.
• Handles guest complaints and comments competently and swiftly.
• Leads the service and culinary team to personalise guest experience and in accordance to Hotel standards.
• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, team members, operator at all times.

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth Food & Beverage and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to maintain consistent service standards while executing a collaborative and enabling leadership style. Conducts regular team meetings, provides trainings, arranges examinations and provides learning opportunities for all team members to reach highest standards and skill levels.
• Coaches and trains team members to prepare them to move to the next level within 14 – 24 months.
• Drives the team to achieve common goals and builds strong team work.
• Uses the performance review process to identify and develops talent for growth.
• Manages performance issues by using varied coaching styles.
• Displays cultural affinity and shows empathy to all team members.
• Reviews work performance of all colleagues to assure that established procedures and policies are being followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.
• Observes colleague’s individual performance, grooming and punctuality.
• Performs colleague appraisals and executes disciplinary actions if required.
• Provide a level of Safety and Security for guests and employees.
• Assists in recruitment, induct and train the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Food & Beverage Operations Manager on topics of importance.
• Attends monthly departmental meetings and communicates with the team. Follow up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• Displays the knowledge and confidence to represent the brand and promote the outlet.
• Is comfortable being a media personality with all public statements being subject to approval and supervision of the Management and Marketing Communications team.
• Answers questions and attends to queries or feedback regarding the restaurant comfortably and confidently.
• Provides recommendations to Management about potential sources of incremental revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of labour and operating.
• Submits regular restaurant revenue and expense forecasts.
• Submits monthly sales analysis with respective improvement recommendations/action plan.
• Uses revenue management tools to generate reports.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Arranges training for all colleagues in line with established training requirements and co-ordinates all arrangements for proper execution.
• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.
• Consistenly develops in self-learning and development of own skills and knowledge.

Other Responsibilities

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as business partner and leader.
• Ensures NEA rules and regulations are met and maintained.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.

Butcher’s Block is Raffles Hotel Singapore’s avant-garde wood-fire dining experience, expressing the elemental affinity and finesse of cooking with wood-fire. The Restaurant General Manager of Butcher’s Block will be the “face” and ambassador of the restaurant, leading the venue’s personality and soul. As General Manager, you will work closely with the Restaurant Chef de Cuisine for supervising the overall operation and service standards of the outlet to meet and exceed guest’s dining experience expectations. You will be expected to take ownership of the operations and to ensure that the business is optimised in line with the vision and financial projection set out by the management. In addition, the General Manager will be expected to lead the team and to create a nurturing work environment for the team members to prosper and excel. We are looking for the right candidate to realise the aspirations to make Butcher’s Block one of Singapore’s most recognised and loved sustainable restaurant concept.

Main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Requirements and Responsibilities

• Previous relevant experience with managing of a restaurant of similar standing and profile.
• Ability to work independently and with minimal supervision.
• Highly organised with strong analytic and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remain within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external customers.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organization.
• Maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritizes, organizes and manages resources in order to accomplish business goals within a specific time period.
• Able to create ‘Colleague Welcome Kit’ in coordination with office of Talent & Culture
• Able to establish, review and adjust sequence of service if necessary.
• Prepares training manual and conduct departmental service training in coordination with Learning and Development Manager.
• Develops pre-opening training schedule in coordination with Learning and Development Manager.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and update evaluation criteria for smooth opening.
• Creates simulation schedule, menus and critique form in coordination with Chef de Cuisine.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations.
• Creates restaurant Standard Operating Procedures.
• Creates bar recipe in Material Control.
• Establishes minimum/maximum for guest supplies.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team.
• Establishes a monthly walk-through with Hygiene Officer in coordination with Chef de Cuisine.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operations.
• Assigns the Assistant Manager, Junior Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timeline of deliverables.
• Maintains consistency in quality of food, beverage and service above all else.
• Attends briefings and meetings held by the department and update all latest policies as needed.
• Possesses in depth and supervise knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervise knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and take immediate action if needed or required.
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Consistently present in the operation area during all key meal periods.

Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains customer feedback during operations to ensure satisfaction and building loyal following/return customer base.
• Handles guests’ complaint and comments competently and swiftly.
• Leads the service and culinary team to personalize guest experience and in accordance to Hotel Standards.
• Builds strong relationships with local guests and build loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, staff, operator at all times.

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth F&B and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards, to be collaborative and enabling leadership style. Provide regular team meeting for training and arranges examinations for the staff to achieve higher standards and skills.
• Drives the team to achieve common goals and build a strong team work.
• Uses the performance review process to identify and develop talent for growth management performance issues and uses coaching styles.
• Be culturally affinity and show empathy to all team members.
• Coaches and trains staff to prepare them for the next level within 14 – 24 months.
• Reviews the work performance of all colleagues to make sure that established procedures and policies are followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. To actively enforce colleague motivation and team building.
• Observes colleague’s individual performance, grooming, punctuality.
• Performs staff appraisals/disciplinary actions if required.
• Provides a level of Safety and Security for guests and employees.
• Assists in recruitment, induct and train the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Assistant Director of F&B on topics of importance.
• Attends monthly departmental meeting and communicates with the team. Follow up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• To be knowledgeable to represent the brand and promote the outlet. To be comfortable being a media personality, subject to approval and supervision of the Management and Marketing Communications team.
• Comfortably and confidently answer questions and attend to queries or feedback regarding the restaurant.
• Makes recommendations to the Management on other potential sources of revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of costs, expenses, and labor.
• Submits regular forecast of the restaurant revenue. Work out on property revenue to yield.
• Submits monthly sales analysis with improvement action plan and uses revenue management tools to generate reports.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Streamlines all training requirements and co-ordinates all arrangements for proper execution of instructions.
• Conducts regular on the job trainings for colleagues to develop their skills/new menu items.
• Records and submits monthly On-the-Job Training hours to F&B Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as a business partner and leader.
• Ensures NEA rules and regulations are met and achieve.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.

1. Management of Rewards queries from HPB Mailbox/Hotline
2. Management of rewards adjustment
3. Ops Admin Management
4. Marketing Support
5. Site Visiting

• Diploma or above, preferably in business administration
• 3 to 5 years of working experience, preferably in Customer Care Management and/or Ops Admin Management
• Good customer service, communication, project management and time management skills,
• Proficient in Microsoft Office tools, e.g. Excel, Powerpoint, Word, Outlook etc.
• 3 days in office / 2 days work-from-home
• Only Singaporeans are welcome to apply for this role.

Working Hours

• Mondays – Thursdays: 8.30am to 6.00pm including 1 hour for lunch
• Fridays: 8.30am to 5.30pm including 1 hour for lunch