Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Corporate Secretarial Manager
(Singapore – Novena)

Responsibilities:

• Independent and pro-active provision and management of company secretarial services to a portfolio of local and international clients across a diverse range of industries.
• Handling compliance matters.
• Liaising with clients, authorities, colleagues from various departments and banks.

Requirements:

• A Member of Chartered Secretaries Institute of Singapore (CSIS) or ICSA.
• Corporate secretarial experience in full spectrum of corporate secretarial services.
• Able to train and lead a team of professional staff.
• Excellent command of English (oral and written).
• Meticulous, deadline-driven and adaptive.
• Able to multi-task and work in fast paced environment. Team player with a positive working attitude, Good communication and interpersonal skills.

Interested candidates are invited to email a detailed copy of their resume (including current & expected salaries) to;

[email protected]

(All application will be in strict confidence. We regret that only shortlisted candidates will be notified)

We are seeking a passionate and experienced Design Project Manager to join our team and lead the successful execution of exciting design projects from inception to completion. You will be responsible for overseeing all aspects of the project, from understanding client needs to managing delivery within budget and timeframe.

A Day in the Life

Client Relationship Management:

• Collaborate with clients to clearly define their design aspirations and translate them into a formal design brief
• Facilitate seamless communication between the client and internal design team, ensuring client expectations are met and exceeded
• Proactively manage client expectations and navigate through any changes or challenges efficiently

Project Planning & Execution:

• Develop comprehensive project plans using MS Project or similar project management software, outlining key milestones, timelines, and resource allocation
• Conduct regular meetings with client and internal teams to ensure clear communication, address design queries, and maintain project momentum
• Coordinate effectively with internal designers, landlords, architects, engineers, and other stakeholders involved in the project

Procurement & Tendering:

• Identify and recommend qualified consultants to join the project team through a defined RFP process.
• Assist the client in the tendering process, responding to technical queries, and clarifying project requirements.
• Evaluate tender submissions, providing well-informed recommendations to the client for informed decision-making.

Construction & Handover:

• Facilitate regular stakeholder meetings throughout the construction phase, ensuring open communication and alignment
• Meticulously document meeting minutes for future reference and action tracking
• Effectively manage client change requests, translating them into clear instructions for the project team
• Conduct regular site visits to monitor progress, oversee quality control, and address any logistical concerns
• Manage testing and commissioning procedures for project readiness
• Coordinate final inspections with landlord, consultants and contractors to ensure project compliance
• Prepare punchlists and diligently follow up with contractors to rectify deficiencies
• Manage project close-out, including final accounts, handover documentation (as-built drawings, O&M manuals), and training sessions
• Oversee reinstatement and move management activities, ensuring a smooth transition to project completion

We are looking for

• Minimum of 5 years of experience managing design projects in the Retail/Corporate industry. Junior candidates with demonstrably strong skills and relevant experience in design management may be considered
• Proven track record of successfully delivering complex design projects on time and within budget
• Excellent communication, interpersonal, and negotiation skills in both written and verbal formats
• Strong organizational and time management abilities
• Proven ability to prioritize tasks, manage multiple projects simultaneously, and adapt to changing circumstances while maintaining deadlines
• Proficiency in design visualization software (e.g., AutoCAD, Revit), project management software (e.g., MS Project, Primavera), and communication tools (e.g., Microsoft Office Suite). Knowledge of BIM (Building Information Modelling) systems a plus
• Experience with design procurement and tendering processes
• Keen understanding of design constructability, able to identify potential constructability issues early in the design process and collaborate with designers to find solutions. Experience working with contractors and understanding how design decisions impact buildability and cost
• Working knowledge of construction methods, materials, and regulations relevant to the industry. Ability to oversee construction activities, identify potential quality issues, and implement corrective actions promptly
• PMP certification and/or LEED accreditation highly preferred. Demonstrates commitment to professional development and best practices in project management and sustainability

This is a 6-month contract based in Singapore.

Responsibilities:

- Developing regional activation plan against revenue priorities. Successful delivery of activation plans and sales strategies to our vendor teams

- In -quarter enablement of agents/TLs and optimisation of program go to market

- Performance management of program KPI’s, to meet and exceed revenue, operational and solution metrics

- Build a deep understanding of advertiser challenges and opportunities. Generate actionable insights for the internal teams.

- Active communication and collaboration with the internal teams for execution and influencing program outcomes

Minimum Qualifications:

- 5+ years’ experience working with sales, digital marketing, consultancy, advertising

- Experience with end to end execution and driving wide cross functional collaboration

- Analytical thinker with experience working with data concepts and principles

- Critical-thinking and problem-solving experience

- Experience with Outsourced Sales or experience working & building relationships with outsourced vendors/third parties sales, or with Small and Medium Businesses, external sales and marketing partners, or Advertising Agencies

UEN: 199700895N

Responsibilities:

• Oversee and lead the whole warehouse operations and in charge of day-to-day inventory and distribution management.
• Ensure all incoming and outgoing shipments are complete timely.
• Plan and organize to meet delivery order.
• Supervise organizing, arranging, and rearranging of items in an orderly manner in a warehouse to achieve optimized usage of warehouse space.
• Produce regular reports and statistics of operation on a daily, weekly, and monthly basis.
• Train the workforce and supervisors and seek continuous improvement.
• Ensure general housekeeping and safety / equipment in the warehouse are to up to Performance standard.
• Other ad-hoc duties assigned by management.

Requirements:

• Relevant supervising working experience in warehouse.
• Minimum Diploma in Logistics and Supply Chain or equivalent
• Proven ability: to monitor, lead & train a team to carry out their daily work duties accordingly.
• A positive mindset to continuously strive & achieve high performance standard for the Warehouse.
• Hands-on commitment to getting the job done.
• Excellent communication and interpersonal skills
• Able to operate a Reach truck will be an advantage.

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

• Ensuring that all security staff are trained on policies and procedures including conflict resolution techniques
• Maintaining good relationships with local law enforcement agencies to ensure they can be called upon in case of an emergency
• Interviewing potential employees to determine whether they have the right qualifications and experience for the job
• Ensuring that nightclub security personnel are trained in conflict resolution methods and laws regarding the use of force
• Overseeing the financial operations of the nightclub to ensure compliance with industry standards
• Determining the number of employees needed to run the business efficiently and effectively
• Coordinating the entertainment schedule with the DJ and other staff members, such as security guards or event coordinators
• Overseeing the hiring process for new employees to ensure that they meet all requirements
• Discussing any concerns patrons might have with security staff and resolving issues if possible

ROLES & RESPONSIBILITIES

• Supervise day-to-day operating process and maintain daily operation.
• Monitor and maintain process quality according to company standards.
• Ensure that the workplace is properly maintained and clean.
• Maintain a positive and professional approach with customers.
• Resolving of conflicts in a professional way.

REQUIREMENTS

• Minimum 3 years relevant experience
• Good team management skill
• Strong analytical, problem-solving & decision-making skills
• Must hardworking and responsibility.

The Product Performance Management Lead Specialist/ "Wholesale Lending Credit Risk (WLCR) Product Manager (Liquidity Management Services)” is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. The candidate will be responsible to work with the Global Liquidity Management, Payments and Receivables Product, Cluster and Country teams to drive the strategic implementation of the WLCR program and streamline the use of credit and liquidity in TTS for the purpose of clearing payments.

Responsibilities:

• Analyze the current state process, infrastructure and policies to articulate improvement areas with the objective of streamlining credit and liquidity usage within the global WLCR framework.
• Create a best in class, global model for credit and balance consumption for payment processing.
• Identify data, process, regulatory and policy differences and create a plan to remediate the identified differences.
• Act as the subject matter expert on credit lines and balance usage by clients, articulate a vision and plan aligned with WLCR strategy to create the best-in-class client experience operating across Liquidity Management and Payments.
• Deliver on Regulatory Business Critical Milestone (RBCM) commitments to transform credit and balance usage process, infrastructure and reporting in Asia.
• Integrate WLCR offerings seamlessly with prevalent and emerging payment methods as well as liquidity management practices such as liquidity sharing.
• Collaborates with cross-functional teams, including technology, operations, legal, implementations, and sales to deliver solutions for Citi clients.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 7 to 10 years of experience with Banks.
• Good understanding of Credit Risk and Liquidity Management Systems within BFSI.
• Level of expertise and demonstrated experience in Product Management and/or Product Development discipline.
• Experience in and understanding of logistics or Industrial verticals experience with e-commerce solutions.
• Ability to make complex judgments and provide solutions based on sophisticated analytical thought comparing and selecting complex alternatives.
• In-depth quantitative or qualitative analysis to solve problems and develop new, innovative solutions.
• Ability to apply ingenuity and creativity to problem analysis and resolution in complicated and/or novel situations.
• Developed diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers.
• Experience with and confidence in delivering presentations to clients and senior managers.

Education:

• Bachelor’s/University degree, Master’s degree is “Good To Have”

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Manager, Business IT Solutions (M/F/D)

Star Alliance is the world’s largest airline alliance.

The vision of Star Alliance is “to be the leading global alliance for the high value international traveller and the mission of the organisation is “to contribute to the long-term profitability of its members beyond their individual capabilities.” The Star Alliance office in Singapore, coordinates the global activities of the alliance including managing joint projects on behalf of its 26 member airlines.

In your capacity as Manager, Business IT Solutions, you will report to the Senior Director, Delivery Excellence, in the Digital and Technology business unit, which provides Star Alliance member airlines with expert knowledge in the areas of IT Architecture, IT Delivery, IT Operations, IT Security, and Project Management.

You will work primarily (but not exclusively) with the Airport Experience team who are part of the Customer Experience business unit. This team of product owners develop and apply digital and self-service technologies to offer customers efficient and seamless travel services. The team’s, focus is to improve the passengers’ experience at airport touchpoints, manages transfer baggage handling and provides connection services to customers transferring between different Star Alliance member airlines.

Your role will be to work closely with the Star Alliance product owner to develop and manage implementation of Star Alliance digital solutions across airline, airports and external ecosystems. You will also assume technical ownership of certain Star Alliance applications. This is a challenging role for the successful candidate who is motivated to drive Star Alliance’s business IT solutions.

Job Summary

• Develop and manage Star Alliance digital solutions across airlines, airports and external ecosystem, including solution architecture, coordinating development efforts between different development teams, user acceptance tests, and go-live
• Organise project meetings, monitor and manage project schedules
• Coordinate with all stakeholders for execution of projects, to include requirements gathering as well as translating business requirements to functional requirements and ensuring technical feasibility
• Review vendors’ solution proposal and SOWs to ensure business and functional requirements are met and addressed
• Define product strategies, recommend new product features and provide continuous improvements to existing products
• Refine the product backlog including new features, enablers and technical debt
• Oversee the resolution of tech-related issues and bugs with vendors to ensure compliance with standards and SLAs, to achieve optimal performance
• Coordinate and manage architectural decisions with all relevant stakeholders
• Lead the technical aspects in the solution design phase
• Ensure delivered products provide functionality as designed
• Stakeholder management includes ensuring timely and accurate communication to address all enquiries

Your Profile

• Completed studies in Computer Science or related field
• Experience managing or coordinating development teams e.g. Team Lead, Tech Lead or Scrum Master
• Experience/familiarity with face recognition technology or biometrics
• Experience with technical integrations e.g. API, MQ, ETL etc.
• Experience with Airline IT ecosystem is preferred, for example PSS, DCS, eCommerce, etc., understanding of new technology and standards such as NDC, Offer & Order, etc.
• Experienced presenter/trainer in larger workshop environments, ability to prepare effective PowerPoint presentations
• Experience in multicultural environments and multiple stakeholder management and being able to work with a geographically dispersed team of stakeholders
• Able to lead large workshops as well as facilitate technical discussions
• Takes initiative and self-motivated, works cohesively in a team
• Highly organised and possess the ability to manage multiple projects or tasks concurrently
• Willingness to travel
• High level of proficiency in English is essential, as it is the sole language used for communication with Star Alliance Member Airlines and other external stakeholders

We Offer

• Full-time position based in our Singapore office
• Unlimited contract
• Comprehensive medical & dental benefits

This is a unique opportunity for highly skilled professionals to apply their talent, creativity and dedication to a global team focused on delivering value to frequent international travellers who travel on our member airlines.

If you believe you are the perfect candidate then give us the opportunity to get to know you and submit the send an email to [email protected]. Please email your CV along with a cover letter summarizing your experience.

Job Description:

• Provide first level customer support and services on how to use the e-commerce platform

• Follow up enquiries or problems reported by customer and ensure prompt response and effective resolution

• Bridge between technical team and customers to communicate problems and solutions

• Perform daily & weekly operational processes on case logging, data handling and reporting

• Maintain accuracy and effectiveness of customer care knowledge base and business process document

• Provide training to the new customers if needed

• Other administrative duties assigned by superior

Job Requirements:

• Diploma or equivalent in any discipline

• Minimum 1 year working experience in a customer services environment

• Good interpersonal and communication skills

• Good attitude and responsibilities to jobs and assignments

• Good team player who is able to work under pressure in a fast-paced environment

• Knowledge and experiences in e-Commerce would be advantageous

We are sincerely recruiting a beauty manager to

handle the daily routine of the business.

Job scope and responsibilities :

- Responsible for staff training and development

- Motivate beauticians to achieve their goals and meet sales targets consistently

- Build customer relationship to develop potential customers into long term customers.

- Handle customers feedbacks and complaints to ensure a high service quality and customer satisfaction

- Provide services to customers who purchases the products such as facial wash , slimming, eyebrow trimming, manicure (including designing and extension)

- Recommend, promote and identify suitable products/services to visitors according to their needs and demand.

- Evaluate beautician’s performance to provide feedbacks.

Job Requirements:

- At least 3 years relevant management experience in Beauty industry.

- Candidate must be fluent in both English and Mandarin.

- Willing to work overtime when necessary

- Minimum diploma qualification

- Excellent communication and interpersonal skills

- Skills required: sales, team management, customer service and all relevant skills such as

- facial wash

- pedicure

- nail art design

- eyebrow embroidery

- Candidate who has a beauty certificate will be an advantage.

Only the short listed candidates will be notified.

As a Senior Operations Manager, you will be responsible for overseeing company operations and employee productivity to achieve organisational objectives, including implementation of organisation-wide goal setting, strategic planning, and performance management.

You will manage teams that consist of Production, Inventory and Fulfillment to ensure that our products or services meet quality standards and customer expectations.

You will collaborate cross-functionally within the business and engage in various projects, aimed at enhancing the organisation's capabilities and performance.

You will also establish and implement quantitative and qualitative metrics and operating procedures to evaluate the company's efficiency and effectiveness.

In addition, you will manage the operational budget, identifying cost-saving opportunities and implementing measures to reduce costs while maintaining operational efficiency.

What will the Right Person look like?

• Degree in Business or related field, with at least 8 years of proven experience in operations related roles
• Excellent leadership and people skills
• Proficiency in Microsoft Office suite and other operational software
• Strong analytical and problem solving abilities, offering tailored solutions and actions to meet identify and address operational challenges
• Strategic thinker with the ability to develop and implement operational strategies that drive business growth
• Excellent communication skills, with ability to collaborate effectively with internal and external stakeholders
• Strong command in English and Mandarin (both spoken and written) as this role requires you to liaise with our internal and external stakeholders

The duties of a store assistant manager

Managing inventory by monitoring the amount of stock available for sale and placing orders in advance to replenish low stock levels and avoid being out of stock.

Planning budgets.

Handling customer queries and complaints.

Recruiting, training, and supervising staff.

Preparing store displays and promotional material.

Ensuring health and safety compliance.

Managing the store’s financial performance and coordinating and directing all store activities

Job Requirements

2 years relevant experience, preferably in a Supervisory role

Team player but also able to work independently

Customer-oriented with a pleasant disposition

Able to multi-task and thrive in a fast-paced environment

Able to work on rotating shifts, weekends, and public holidays

As a Sales Manager, you will be responsible for leading and managing our sales team to achieve sales targets and drive revenue growth.

You will develop and execute sales strategies to meet sales targets and expand the customer base.

You will provide regular reports to management on sales data analysis and sales performance metrics.

You will also attract and engage customers with creative offerings and launch sales programs.

You will oversee customer issues and manage escalated customer complaints with sensitivity and expertise to ensure an exceptional customer experience.

In addition, you will manage our sales fulfillment process and work closely with other departments to align sales strategies with overall business goals.

What will the Right Person Look Like?

• Degree in Business or related field, with at least 5 years of proven experience in sales and customer service related roles
• Proficiency in Microsoft Office suite and other operational software
• Excellent leadership and people skills
• Strong analytical and problem solving abilities, offering tailored solutions and actions to meet customer needs
• Passion for delivering exceptional customer service and a commitment to customer satisfaction
• Excellent communication skills, with a focus on effective listening and empathising with customers
• Strong command in English and Mandarin (both spoken and written) as this role requires you to liaise with our internal and external stakeholders

Responsibilities

· Overall manage given Named Partners to achieve the joint business growth target for Huawei solutions and ICT products including network, IT storage, Optical, Cloud and Green Energy etc.

· Conduct Joint business planning and business analysis, execute joint activities, drive and meet sales result.

· Plan, manage and support given partners enablement through product training, sales best practices sharing, partner programs, certification, joint solution productization and launch, POC etc.

· Manage partner incentive programs and partner marketing funding and operations. Work and support marketing team, solution team to drive joint partner marketing for joint business awareness and Demand Generation.

· Work and support partner's project for joint tenders/projects.

Job Requirements

· Bachelor Degree is mandatory, prefer in IT or Engineering.

· 5+years of experience in Partner management or Account Sales in ICT industry

· Public Sector Sales and Enterprise sales background is a plus.

· Good commutation skill, project management skill, presentation will be a must.

· Quick learner, hard-working, can-do attitude and believe in the value creation through partnership.

InfoCepts is a global leader of end-to-end data & analytics solutions with nearly 20 years of experience, also named as Gartner’s 2020, 2021 and 2022 customers’ choice for Data & Analytics providers. We continue to grow rapidly year over year, now employing more than 1,000 people in offices across the globe. As we have grown, we have stayed true to our mission—to always help our customers stay modern that help them make smart, data-driven decisions. Since 2004, we have deployed hundreds of high performance analytics applications over web and mobile platforms, built several advanced analytics models, processed petabytes of data using Big Data technologies and delivered several high impact business solutions. Driven by our vision of delivering great customer experiences, we are looking for professionals who are passionate about making the world a better place by leveraging the power of data.

We are hiring aspiring / proven product manager to join us in our cause of helping customer Stay Modern, ahead of the technology curve!

Key Responsibilities:

• Minimum 4-6 years of relevant experience in managing technology products, with a focus on web-based technologies.
• Familiarity with Government ICT&SS(IM8) preferred.
• Proficiency in Waterfall, Agile, and Scrum methodologies within the full Software Development Life Cycle process.
• Strong knowledge of web-related technologies including HTML5, CSS, and Javascript.
• Product Management and Data-related certifications such as CSPO, PSPO, or CSM are advantageous.
• Experience with project implementation in GCC-AWS and understanding of Government ICT and data domain is beneficial.
• Possess strong analytical, conceptualisation, and problem-solving skills.
• Motivated by innovation to achieve business goals and customer satisfaction.
• Excellent communication and stakeholder management skills are essential.

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Job Role/Level

• Responsible for planning, leading, organizing, and motivating IT project teams to achieve project implementation on schedule and within budget
• Prepare and track project budget
• Prepare and track detail project plan/activities
• Prepare and organize Project Steering Committee (PSC) meetings and Project Portfolio meetings
• Engage senior stakeholders to discuss and address project issues and risks
• Collaborate with Business Project Manager (BPM), business users, various technical teams and vendor throughout
• Drive and manage project end to end delivery including requirement, design, testing, deployment
• Plan test strategy and coordinate defects review, bug fixes, re-testing and closure within project timeline
• Perform regular quality assessment, submit quality checklist, testing and defect executive summary

Required Experiences

• More than 10 years of experience in the direct management of IT application projects and possess sound banking product knowledge
• Able to work with external vendors and across diversified teams
• Process-driven and strong advocate of reporting
• Good verbal and written communication skills

As a Pre-Sales Manager, you will be an integral part of our sales organization, responsible for leading and coordinating pre-sales activities to drive revenue growth and customer satisfaction. This role requires a blend of technical expertise, leadership, and customer-facing skills to effectively support the sales team and engage with clients in the pre-sales process.

Key Responsibilities:

Pre-Sales Strategy:

· Develop and execute pre-sales strategies in alignment with overall sales objectives and company goals.

· Collaborate with sales leadership to define target markets, identify key prospects, and tailor pre-sales approaches to address specific customer needs and challenges.

Technical Expertise:

· Maintain a deep understanding of our products, services, and solutions, as well as industry trends and competitive landscape.

· Serve as a subject matter expert on technical aspects of our offerings, providing insights and recommendations to both internal teams and external clients.

Customer Engagement:

· Engage directly with prospective clients to understand their business requirements, technical challenges, and objectives.

· Conduct product demonstrations, presentations, and technical workshops to showcase the value proposition of our solutions and address customer concerns.

Solution Design and Proposal Development:

· Collaborate with sales and product teams to design customized solutions that meet customer requirements and align with their strategic objectives.

· Develop high-quality proposals, RFP responses, and technical documentation to articulate the benefits and features of our solutions and address customer needs effectively.

Relationship Management:

· Build and maintain strong relationships with key stakeholders, including customers, partners, and internal teams.

· Act as a trusted advisor to clients, offering insights, recommendations, and best practices to support their decision-making process and foster long-term partnerships.

Sales Support and Enablement:

· Provide ongoing support and assistance to the sales team throughout the sales cycle, including solution scoping, pricing negotiations, and contract discussions.

· Conduct training sessions and knowledge sharing activities to enhance the sales team's understanding of technical features, competitive positioning, and market trends.

Qualifications:

· Bachelor’s degree in business, Computer Science, or related field; advanced degree or relevant certifications preferred.

· Proven experience in pre-sales or technical consulting roles within the software, technology, or IT industry.

· Strong leadership skills with the ability to motivate and inspire cross-functional teams to achieve common goals.

· Excellent communication, presentation, and interpersonal skills, with the ability to interact effectively with customers at all levels of the organization.

· Solid technical background and proficiency in understanding complex technical concepts and translating them into business value.

· Strategic thinker with a customer-centric mindset and a track record of driving results in a fast-paced, dynamic environment.

· Familiarity with eProcurement systems, UI/UX revamping of legacy systems, Cloud Computing and Software as a Service is a plus.

JOB SUMMARY

Marriott’s Digital Quality Assurance team is tasked with maintaining high quality and User experience for our digital channels. Quality of our digital products is critical for providing our Loyalty members and guests with the latest information about our brands, hotels, and programs while they use the platforms to manage their reservations. This position works with Corporate Digital eCommerce teams to ensure the completion of Marriott.com Digital/ User Acceptance Testing for projects across Digital Channels. Conducts linguistic, functional, visual, Accessibility and device testing for assigned projects. Assist in QA process for the development and Content changes going out on Marriott Digital Channels.

REQUIREMENT

- Bilingual in English and Korean to translate the content of Marriott.com from English to Korean

- Min 2 years Quality Assurance experience for IT applications/ eCommerce websites preferred

- Working knowledge of Atlassain tools (Jira, Confluence and Zephyr) and programming skills is a plus

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers. The University counts associate faculty among its key assets towards realizing its vision and purpose.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

About The Job

Associates Management (AM), a unit under Office of the Registrar, manages the appointments and onboarding of SUSS associate faculty. We also handle associated operational matters as well as facilitate engagement events. We believe that a motivated and engaged pool of associate faculty is crucial to our success.

You will be part of a team dedicated to providing proficient and professional management of operational matters and with particular attention to the aspects of engagement, relations, and people strategy.

Reports to a Senior Manager of Associates Management. Works closely with the team so that selected team members could be released at certain periods to work on the design and development of a new and robust IT system for Associates Management.

What You Will Be Doing

• Oversee the end-to-end management process of associate faculty (AF), including onboarding, deployment, contracts issuance, processing of fees payments and proper maintenance of SUSS AF records.
• Coordinate team-based responses to queries from AF and internal stakeholders professionally.
• Offer guidance to AF and internal stakeholders on matters concerning policies, procedures, conduct, contract, and payment on a timely basis.
• Seize opportunities to enhance workflows, procedures, and systems towards enabling effective and efficient management of AF.
• Generate AF-related reports or statistics and give attention to ensure services and deliverables are in compliance with relevant statutory requirements as well as meeting the audit requirements.
• Prepare and support scheduled audits conducted by both internal and external exercises.
• Communicate all relevant updates and organisational changes to key stakeholders, including AF community, in a proactive and timely fashion.
• Attend to any other ad-hoc duties assigned by Management or Department.

Job Requirements

• Bachelor’s Degree with minimally 5-8 years of relevant working experience.
• Experience in the education sector or HR, and/or Finance-related work is an added advantage.
• Excellent communication, inter-personal and presentation abilities.
• Meticulous with strong problem solving, analytical and critical thinking, and organisation and planning skills.
• Sharp learning aptitude, self-driven, and enjoys teamwork.
• Adaptive to changes and able to work well and multi-task in a fast-paced environment to deliver and meet various timelines.
• Proficient in MS office applications and data analytics.

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Application Process

Interested applicants are invited to apply directly to our Career Portal. We regret that only shortlisted candidates will be notified.

• Overseeing the customer services teams
• Training and managing Customer Service Assistants and Representatives
• On-boarding and training new employees
• Setting customer satisfaction targets and working with the team to meet targets consistently
• Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs
• Creating customer loyalty programs to increase revenue and improve client retention
• Establishing customer service policies and procedures
• Staying updated on developments in the customer services field

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Performs all channel Monitoring to evaluate employee’s behavior and customer service performance and compliance with the company policies and business laws and regulations
• Provides structured and valuable feedback and recommendations to address skills and knowledge gaps and behavioral opportunities
• Prepares and analyzes internal and external quality reports for review with Internal Stakeholders and/or clients
• Collaborates with call quality team members and QA Manager to identify and streamline QA processes and implement process standards that enhance service delivery and the customer experience
• Works in partnership with Operations, Training and Clients in developing and/enhancing evaluation programs that’s targeted to the objectives of the account and will unearth root cause of the problems, possible solutions and provide actionable insights for performance improvement
• Uses Call Center Tools and/or Client Systems to gather data and analyze trends or patterns affecting quality performance
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position
• Experience in performing quality audit, root cause analysis, calibration, process improvement initiative
• Knowledge of Quality terms, tools, and methodologies
• Demonstrated ability to train and develop new and existing support agents
• Excellent organizational, time management, customer service and problem-solving skills while working in an environment with frequent interruptions.
• Excellent verbal and written communication skills in English
• Strong communication and interpersonal skills

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities