Responsibilities

• Responsible for daily operations of the information counter, attend to customers enquires and assist with shopping mall’s promotions and redemptions.
• Handle face to face and phone calls feedbacks.
• Raise work order whenever tenants request for technical assistance.
• Handle daily redemption and settlement of MSGV for credit cards reward program.
• Perform mall gift vouchers sales transaction and responsible for reconciliation of daily sales takings.

Requirements:

• Minimum ‘N’ / ‘O’ / ‘A’ / Diploma level holder.
• 1 year experience in frontline customer service or hospitality industry preferred.
• Good oral and written communications skills.
• Passion for customer service and possess good customer handing skills.
• Great and friendly personality.
• Able to work shifts, weekends, and Public Holidays.

Duration: 2 months
Salary: Up to $2.3k
Work rotating shifts, on weekends and public holidays. (5 day work week) AM shift - 9.30am to 7pm; PM shift - 12.45pm to 10.15pm

Responsibilities
•Oversee the day-to-day operations of Concierge Counter
•Attend to customer enquiries & feedback
•All other matters relating to Customer Service and Concierge Counter

Requirements
•Min 1 to 2 years relevant experience in customer service, experience in hotel/airline industry is advantageous
•Proficient in MS Office suite, especially Microsoft Excel
•Able to start work immediately

If interested, please email me at [email protected]
➖
Alex Goh Hock Leong
(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Our client is a MNC company in semiconductor industry. Due to business needs, they are now recruiting a Sales Manager to be part of their Sales team for ongoing transformation projects. They are located in the East Area - easily accessible.

Roles and Responsibilities:

• Engaging in customer acquisition and business negotiations within the Semiconductor sector
• Establishing a novel key account platform to enhance sales initiatives
• Showcasing the company's product offerings to potential clients
• Formulating proposals and engaging in contract discussions with business associates for general agreements
• Collaborating with the technical support team to address technical inquiries and devise solutions for clients
• Analyzing and evaluating potential customers, markets, and competing firms
• Creating comprehensive sales plans and strategies
• Orchestrating specialized marketing activities, including participation in fairs or trade shows, among others
• Overseeing and supporting projects tailored to meet customer requirements
• Coordinating customer orders

Requirements:

• Diploma or Degree in related field
• At least 2 - 3 years of relevant working experience
• Possess own transport
• Experience with wafer test or final test related product

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Accountable for the strategies to grow the organization’s customer base and increase the overall revenue thru identifying new opportunities, building relationships, and implementing plans to drive sustainable growth. Your responsibilities include:

• Identify and develop growth strategies for the organization to stay ahead as a leading TAC in Singapore.
• Seek out business opportunities and viable income streams by establishing partnerships and collaborations. Collaborating with other businesses or organizations to leverage each other's strengths, expand reach, and create mutually beneficial opportunities.
• Cultivating and maintaining relationships with potential members, partners, investors, and other stakeholders. Building trust and rapport is crucial for successful business development.
• Identifying and attracting potential members and partners who could benefit from the organization’s services. This involves cold calling, networking, attending industry events, and utilizing online marketing strategies.
• Work with internal teams to identify and map the organization’s business strengths to stakeholders’ needs. Converting leads into actual customers through effective sales techniques and negotiation by understanding the members’ needs and tailoring solutions to meet them.
• Assessing potential risks and challenges associated with new ventures or strategies and developing mitigation plans.

Requirements

• At least a Bachelor Degree in Business, Marketing or a related field.
• Prior experience in business development, sales or related role.
• Strong understanding of sales strategies, lead generation, and relationship building.
• Exceptional communication and negotiation skills.
• Results-oriented mindset with a track record of exceeding targets
• Creative thinking and problem-solving abilities.

Our client is an Life-science MNC, one of the leading players in the Trading & Distribution sector. Due to business needs, they are now recruiting a Human Resource Manager to be part of their team for ongoing transformation projects. They are located in the West.

Duties of HR Manager:

• Manage all aspects of HR functions daily.
• Assist in recruiting top talent by assessing applications, shortlisting, and conducting onboarding.
• Handle work pass applications and oversee the process.
• Administer payroll and handle related matters.
• Provide guidance to Department Heads on performance management and resolve employee issues.
• Foster positive work relationships, morale, and productivity.
• Analyze business needs and trends to offer effective HR solutions.
• Identify process gaps and drive necessary changes for better HR practices.
• Support management with ad-hoc admin/HR tasks.

Requirements:

• Bachelor's degree in Business or HR related discipline.
• Min 10 years of HR with supervisory experience
• Possess full spectrum of HR experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

a. To prepare specifications and to call quotations for minor works for the common properties.

b. To advise on selection of contractors for minor works.

c. To supervise all minor repairs and maintenance works undertaken by contractors.

d. To ensure that the building and all the equipment installed are properly maintained.

e. To recommend any improvement works that will enhance the general appearance and image of the building.

f. To convene and record proceedings of any meetings.

g. To establish and maintain good rapport among occupiers and subsidiary proprietors.

h. To maintain and grow a portfolio of estates

Applicants are expected to be able to work independently, and to ensure their assigned portfolio of estates are well-maintained. Renumeration is consummerate with the size of the portfolio assigned.

Entry level candidates are welcome to apply.

Job Description & Requirements

• Primarily assists the sales team, focusing mostly on managing schedules and the distribution of any sales documentation.
• Able to efficiently respond to customer any e-mail or telephone queries in a calm and friendly manner.
• must liaise between other internal departments or Vendors and the customer to provide the service most suitable to the client’s needs and time restraints.
• Must also be able to work closely with the Sales team to assess the progress of the production department and develop Sales strategy accordingly.

Qualification / Requirement

• Degree or Diploma with 2 to 3 years of working experience in Semiconductor or related field preferred. Also any other qualifications relating to Sales or Marketing is an advantage.
• A Customer Account Executive must be organized and possess a high level of administration ability to effectively manage paperwork.
• Due to the volume of communication that will be required with client, the Customer Account Executive must possess excellent client service skills.

Our client is looking for HR manager to oversee and manage the needs of an organisation in the early childhood sector.

Responsibilities:

• Overseeing the entire spectrum of HR functions, such as hiring, managing, and retaining employees, performance management, training and development, HR budgeting and payroll, statutory and regulatory reporting, work pass matters, etc.
• Collaborate with business units and staff to offer value-adding guidance, assistance, and services to draw in, keep, nurture, and recognise our talent.
• Oversee and carry out HR operations to guarantee that all procedures are carried out in accordance with both internal and external regulations.
• Oversee daily HR activities and, if needed, offer assistance on how to handle non-routine transactions appropriately.
• Provide suggestions on ways to improve service delivery, staff satisfaction, and process efficiency.
• Oversee the upkeep of the HR Information System (HRIS) and collaborate with the vendor to guarantee optimal system performance.
• Evaluate, troubleshoot, and resolve problems that have been brought up on the HRIS.
• When necessary, create and maintain Standard Operating Procedures (SOPs).
• Verify that work procedures adhere to audit requirements.

Requirements:

• At least a Degree in Human Resource or similar field.
• At least 5 years of experience in HR operations.
• Leadership experience preferred as you will manage a small HR team of <10
• Ability to review HR process changes
• Must be a team player and positive work ethics
• Possess strong communication skills

Additional Information:

• Full time, permanent
• Working hours: Monday to Friday 8:30am – 6:15pm
• Near Marine Parade MRT

Interested candidates are invited to send in your resume in MS Word Format* stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.

By submitting an application to us, you will be deemed to have agreed for us to collect, use and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consent us to perform on your behalf.

EA License: 19C9782 (Cultivar Asia Pte Ltd)

EA Personnel: R23113231 (Lum Charmaine)

Location: Yishun/Ubi/Tanjong Pagar

One day off weekday and one day of weekend, need to work morning afternoon night shifts

Salary: Up to $2.5k

Job Description:

•Telephone/Email Coverage

Answering calls and responding to inquiries.

Reminder calls for appointment confirmation and rescheduling appointments.

•Registration

Schedules appointments and enters appointment date and time into computerized scheduler with a high rate of accuracy.

Check for insurance coverage and intention to use insurance or government subsidies such as CHAS.

•Collection

Collects payment from patients, applies payments to patient accounts in the computer system, and reconciles daily cash reports.

•Clinic Administration

•Financial and Product Counselling

Job Requirements

- Min A/N Level/Nitec

- Min 1 year of Customer Service Experience

- Able to start work immediately

If interested, please email me at [email protected]

➖

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Endress+Hauser is a global leader in measurement instrumentation, services, and solutions for industrial process engineering. We provide process solutions for flow, level, pressure, analytics, temperature, recording and digital communications, optimizing processes in terms of economic efficiency, safety & environmental impact.

Our customers come from various industries, including chemical, food & beverage, life sciences, power & energy, mining, minerals & metals, oil & gas, and water & wastewater. Although we employed close to 16,000 individuals worldwide, we remain a family-owned company and family-owned companies are different. We believe that competent and motivated employees are the crucial factor for future success.

Become part of our team and write the next chapter in this success story with a career at Endress+Hauser, "Driving Progress Together".

Key Responsibility

The Industry Manager is responsible for local development of the Light Industries that comprise of Life Sciences, Food & Beverage (F&B) and Semiconductor (Semicon) sectors. This role needs to steer the development of the different industries plan and actions out of the global industry strategic paper in the country in line with the local opportunities and needs. Provide strategic directions and define the Go-To-Market strategy and act in conjunction with local and global stakeholders.

This role will be based in Singapore, is part of the Marketing Department and reports to the Marketing Manager.

The main tasks and responsibilities are:

• Deployment of the portfolio offering in the Life Sciences, F&B and Semiconductor industries.
• Gathers and acts upon local marketing intelligence for Life Sciences, F&B and Semiconductor industries.
• Understand and consider the local market needs, opportunities, trends, and competitive landscape, provide deep market insight, for the Life Sciences, F&B and Semiconductor industries for the Singapore market.
• Coach and develop the Sales, Project, Service teams, and partners to meet the needs of the Life Sciences, F&B and Semiconductor industries.
• Ensure strategic alignment of the local organization with the group strategy.
• Responsible for the implementation and communication of the strategic plans in conjunction with the local key stakeholders
• To work with respective stakeholders to grow E+H business in Life Sciences, F&B and Semiconductor industries.
• To work closely with External Sales in a team approach to serving the customers.
• Any other tasks might be required by the Company to support the business strategy.

Requirements

• Degree in Engineering, Marketing or relevant studies
• At least 5 years of relevant experience in Life Sciences, F&B and Semiconductor industries.
• Strong knowledge of relevant products and industries
• Technical knowledge of process automation and instrumentation
• Knowledge of SAP and Salesforce will be an advantage
• Good communication, presentation, and interpersonal skills
• Strong analytical and strategic thinking skills
• Work independently as well as in a team
• Take initiative and ownership
• Ability to absorb new knowledge continuously and learning on the fly
• Good Time Management and Proactiveness
• Possess strong leadership skills

Job Description

· Attend site visits and tender show round

· Propose and design simple yet sustainable landscape designs for specified sites

· Prepare quotes and landscape maintenance reports

· Coordinate work orders with ground crew

· Dealing with complaints from client on site

· Prepare maintenance schedule

· Monitor and recording of site staff attendance

· Handling few projects assigned and coordination

· To be responsible for the administrative and operational for landscape project aspects, including liaise with customers for project requirements and progress

· Facilitate on the job training program for new crew members and provide ongoing training for crew members’ skill development objectives

Requirements

· Degree/Diploma in Horticulture, Arboriculture or other related fields with minimum of 1 yr experience in landscaping industries

· Required language(s): English, Chinese (in order to deal with complaints from Chinese speaking client on site)

· Dynamic and energetic

· Good team player with ability to lead and multi-task

· Committed to work

· Required Skill(s): Microsoft Office

· Excellent interpersonal and communication skills

· Prefer candidates with horticulture or arborist knowledge

· On-the-job training provided

· Entry level candidates with the relevant Polytechnic / WSQ Diploma / Degree are welcomed

Working Hours and Office Location:

· 5.5-day work week

· Office location: Mandai Estate

· Work location: Various Sites

Job Description

· Attend site visits and tender show round

· Propose and design simple yet sustainable landscape designs for specified sites

· Prepare quotes and landscape maintenance reports

· Coordinate work orders with ground crew

· Dealing with complaints from client on site

· Prepare maintenance schedule

· Monitor and recording of site staff attendance

· Handling few projects assigned and coordination

· To be responsible for the administrative and operational for landscape project aspects, including liaise with customers for project requirements and progress

· Always able to coordinate with and reported to Landscape Manager

· Any other duties as assigned by immediate superior.

Requirements

· Degree/Diploma in Horticulture, Arboriculture or other related fields with minimum of 1 yr experience in landscaping industries

· Required language(s): English, Chinese (in order to deal with complaints from Chinese speaking client on site)

· Dynamic and energetic

· Good team player with ability to lead and multi-task

· Committed to work

· Required Skill(s): Microsoft Office

· Excellent interpersonal and communication skills

· Prefer candidates with horticulture or arborist knowledge

· On-the-job training provided

· Entry level candidates with the relevant Polytechnic / WSQ Diploma / Degree are welcomed

Working Hours and Office Location:

· 5.5-day work week

· Office location: Mandai Estate

· Work location: Various Sites

A market leader in the management consulting industry is seeking a Finance Transformation Manager to join their fast-growing organisation.

You will be part of the Finance Transformation team in driving the Enterprise Performance Management (EPM) solutions of the business through deriving the strategy and incorporation of best practices across all finance transformation stages for regional clients. This involves the implementation of EPM solutions based on organisational needs, and being in charge of UAT and Training programmes for change management and adoption of new strategies. You will serve as the Subject Matter Expert in providing senior stakeholders with valuable insights and deliver these processes to the highest industry standard.

The qualified individual will have a minimum degree in Finance or Accounting, with at least 8-10 years of working experience, with 4 years spent implementing EPM systems like OneStream or Tagetik. You are also a team player with excellent communication skills.

If you are keen, please click on the link to apply or email me with your updated CV at [email protected]. Alternatively, if you are looking out within the finance space, feel free to send across your resume.

Job Description:

• Skilled in Interior Fit-Out and A&A works.
• Lead project planning sessions.
• Manage project progress and adjust work as necessary.
• Develop and oversee project schedules to ensure timely completion.
• Conduct project reviews and generate detailed reports for executive review.
• Identify growth opportunities and initiate new projects.
• Supervise large and diverse teams while meeting statutory and client requirements.
• Review drawings, authority requirements, and tender specifications.
• Maintain client and stakeholder relationships.
• Assist in coordinating progress carpentry project works.
• Supervise workers, subcontractors, and external stakeholders to meet requirements.
• Monitor on-site project progress to ensure quality, finishes, standards, schedule adherence, and budget compliance.

Job Requirements:

• Proficiency in Mandarin and English for communication with Chinese-speaking associates.
• Diploma/Degree in Project Management/Construction Management or equivalent.
• Minimum 10 years of relevant experience in interior renovations/construction fields.
• Proficient in MS Office and AutoCAD.
• BCSS certification and other construction safety certifications required.
• Excellent communication and interpersonal skills for effective engagement at all levels.
• Ability to interpret ID drawings and furniture detailing.
• Capability to manage multiple projects concurrently, perform well under pressure, and meet tight timelines.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Jordan Fung Si Jong
EA Personnel Reg No: R23112945

This position will be joining an established Singapore Aviation Company in the business of Commercial Aircraft servicing, support and maintenance.

The primary function of this role will be leading the technical trainers – develop, plan, perform and guide the trainers and provide progressive assessment to the technicians and students.

Position Responsibilities:

• Manage the technical trainers, evaluate their performance and the development of the students and technicians.
• Develop training materials suitable and aligned within the CAAS and safety standards, approve training programme’s to be constructive and effective.
• Serve as Management representative, lead technical trainers, decision making and leadership responsibility.

Position Requirements:

• Diploma / Degree in Aerospace Electronics, Aerospace Avionics.
• 5 years working experience in conducting CAAS / EASA programmes, experience in providing training / teaching professor. Management and Supervisory experience.
• Category B2 Aircraft Maintenance Licence with working experience / hands-on in Line / Base Maintenance.
• Comfortable in supervising a team, perform training and provide guidance to technical trainers.

We will look into all candidates but will prioritize those closest to the requirements.

Thank you!!

Responsibilities

• Oversee the annual performance management and promotion cycle, systems administration and enhancement, and communications.

• Subject matter expert on performance management policies and processes for key stakeholders.

• Generate performance distribution reports, analytics and presentation materials to facilitate moderation sessions.

• Provide secretariat support for group-level moderation session.

• Conduct and validate job evaluation using Korn Ferry Hay Job Evaluation methodology for promotion cases.

• Partnering HR Technology team on system configuration and enhancements to performance management module.

Requirements

• Preferably Degree (in any discipline)

• At least 4-6 years HR experience preferably in the area of Compensation

• Meticulous and comfortable with handling large scale data sets using Excel

• Strong numerical and analytical skills

• Proficiency in Excel and Powerpoint

• Familiar with SuccessFactor system (HR related module) will be an additional advantage

Licence No: 12C6060

Job Description

• Preparation, faciliating, conductng of classrooms (both offline & online) and on-the-job training
• Monitor the effectiveness of learning and development initiatives and programs training effectiveness of programmes delivered
• Perform training administration duties and maintain training records
• Accompany evaluations with meaningful and constructive feedback
• Identify performance gaps,creating concise and effective learning solutions to narrow such gap.
• Conduct and organize new hire orientation and on-boarding programmes

Job Requirements

• At least 5 years of working experience as trainer
• Good command of the verbal and written Chinese language environment
• Flexibility to adapt communication style for a diverse audience
• Strong stakeholder management skills and able to work with management to develop collaboration.

We're looking for an AI Agent Development (Assistant) Product Manager to join our dynamic team. In this innovative role, you'll have the chance to transform our student recruitment process using cutting-edge AI technology.

Responsibilities:

• Assist in the development and management of AI agent products, ensuring alignment with company goals and customer needs.
• Collaborate with cross-functional teams including engineering, design, marketing, and customer support to define product requirements and features.
• Conduct market research and analysis to identify trends, opportunities, and competitive landscape in the AI technology market.
• Support the product development lifecycle from ideation to launch, including requirement gathering, feature prioritization, and sprint planning.
• Work closely with AI engineers to understand technical feasibility, scope, and limitations of AI agent functionalities.
• Develop AI agents for enhancing student recruitment, ensuring their effectiveness and efficiency.
• Ensure smooth integration of AI agents with communication platforms such as WeChat Official Account, WeCom, WhatsApp, and websites.
• Leverage chat history and FAQs for AI learning and response accuracy, continuously improving the AI agent's performance.
• Collaborate with the recruitment team to optimize workflows and streamline recruitment processes.
• Assist in creating product documentation, including user guides, release notes, and technical specifications.
• Support product testing and quality assurance efforts to ensure product performance and reliability.
• Assist in monitoring product metrics and KPIs, and provide insights for product improvement and optimization.
• Stay updated on industry best practices, emerging technologies, and advancements in AI to drive innovation and maintain competitive advantage.
• Support the Product Manager in day-to-day tasks and strategic initiatives as needed.

Requirements:

• Educational Qualification: Bachelor's Degree in Computer Science or related field.
• Experience: Significant experience in AI development, with a focus on OpenAI GPTs.
• Technical Skills: Proficiency in AI and machine learning technologies. Expertise in API development and integration with platforms like WeChat Official Account, WeCom, WhatsApp, and Websites. Advanced programming skills.
• Language Skills: English and Chinese (Proficiency in Chinese will be prioritised)
• Other Skills: Strong analytical and problem-solving abilities. Effective communication and teamwork capabilities. Independence in handling tasks and managing priorities.

Job Type：

• Both Full-time and Part-time is welcome
• Full-time is preferred.

Job Location:

Onsite

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full time)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'A' levels or Diploma qualifications
• Possess at least 2 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Parkway Parade)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Bishan Community Club)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Main Tasks and Responsibilities

This position is responsible for managing claim agent business for Japanese insurer, claim team for Japanese clients and risk engineering service in Singapore and Asia/Oceania region.

Mainly managing marine cargo claims, but also taking full responsibility of any matters of clients including risk engineering, loss control and claims.

• Formulate and establish strategic goals for Overseas Claims (both OIF (Offshore Insurance Fund) and SHF (Shareholder Fund) & Risk Engineering, and communicate the business vision and goals to the team members for implementation.
• Lead, direct and manage all activities of the Overseas Claims & Risk Engineering teams to achieve maximum effectiveness in the implementation of initiatives and the achievement of team objectives.
• Make concrete recommendations to minimize loss ratio, such as loss prevention survey for General Cargo and risk engineering for Property and Casualty Insurance.
• Recommending and setting reserve and settlement authorities for Overseas Claims team members
• Manage and monitor the investigation, litigation, disposition and settlement of claims, in compliance with corporate claim settlement policies and procedures and statutory, regulatory and ethics requirements.
• Manage the overall quality assurance of claims service delivery and identify opportunities that lead to higher customer satisfaction and better resource utilization.
• Develop, implement and maintain an overall manpower plan for Overseas Claims / Risk Engineering staffs that will increase staff productivity, flexibility, skills and knowledge enhancements so that the teams can respond rapidly to changing business and customer needs, and be capable and confident of handling more complex issues.
• Coordinate with Operations Team and other team leads to ensure efficient working of Overseas Claims & Risk Engineering Departments.
• Developing new engineering service
• Claim audit for Sompo Entities in Asia/Oceania region

Qualifications & Experience

• Experience in General Insurance business, specially marine claim for Japanese clients at least 10 years using the Japanese language
• This position requires to liaise and report, collaborate to Japan Headquarters and handling Japanese clients in Asia/Oceania and Japan, therefore proficiency in Japanese is a must.
• Familiar with Marine claim and Risk Engineering/Loss Control activities
• Demonstrate ability to work effectively in a team setting Entrepreneurial attitude with a willingness to learn and contribute voluntarily (e.g. in opportunity identification, business improvement)
• Regional business travel is required

Only shortlisted candidates will be contacted.

d²X Expertise is a global IT Services company dedicated to Project Management, Service Management and Contract Management operations. We provide to our customers, CxOs (CIO, CTO, COO, CEO) of multinational, or large international companies, a full range of services to secure their commitments.

Based in Singapore, France, Switzerland and Belgium, our consultants have both a strong experience and the right soft skills to steer and manage multi-level projects and complex IT projects.

- Project Management: PM in infrastructure, solution, application, IT Project Office set-up, Business Analyst…

- Service Management: implement ITIL process, Service Catalog, SLA, KPI, Change Management, Service Delivery Management, Outsourcing Contract Management)

- Contract management: Transition Manager, Relationship Manager, Contract manager..

We are serving key accounts across Asia & Europe in multiple industries including Services, Manufacturing, Financial Services, Transportation & Logistics, Telecom...

KEY ACTIVITIES

Under a Project Director responsibility, the Project Manager has the overall responsibility for the successful initiation, planning, design, execution, monitoring, controlling and closure of the project he/she takes care of.

Our Project manager are in charge of:

· Taking care of the project from the expression of needs to the final validation

· Following the project’s design (client need, functional specification, deliverables, etc.),

· Coordinating internal resources and third parties/vendors for the flawless execution of projects in accordance with client’s requirements (scope, schedule and costs)

· Delivering the project with the right quality, cost and schedule as required by the client

· Performing risk management to anticipate and minimize project risks and eventualities.

· Communicating on project’s progress (quality / cost / schedule) and report and escalate to management as needed.

· Taking care of the project’s profitability

· Managing the relationship with the client and all stakeholders

Our Project Manager could also be asked to:

· Negotiate services with suppliers

· Participate in responding to a request for proposals

· Assess and coach professionals working on the project

· Proofread and assimilate commitments required by the contract

PROFILE

· Great educational background, with a proven working experience of at least 4 years in Project Management preferablyin the sectors of consulting or professional services or within multi-national companies.

· Excellent client-facing and internal communication skills and ability to coordinate teams including technical ones.

· Solid skilfulness, you have a great understanding of complex or matrix organizations

· Strong autonomy, meticulous and organizational skills including attention to details and multi-tasking skills: you are committed and know how to prioritize.

· Excellent leadership to affirm your convictions and make all stakeholders to meet a solution suitable for everyone.

· Ability to go from one project to another easily and to work with a massive number of people with various backgrounds, cultures and languages

· PMP, CMMI, PRINCE 2 certifications are a plus

We are currently seeking a dedicated Corporate Services Manager to play a critical role in overseeing the financial, human resource, governance, IT, and operational administration of our Council.

Financial Management and Control:

• Manage month-end and year-end closing procedures, including reconciliations and the preparation of financial statements, ensuring accuracy and completeness, and compliance with standards and operating procedures.
• Oversee daily financial operations, encompassing accounting, reporting, ensuring precision, timeliness, and compliance with accounting and tax regulations.
• Prepare management, statutory, and other reports as required by the Board and Committees or pursuant to applicable regulations.
• Coordinate audits, ensuring adherence to financial regulations.
• Support in cash flow management, providing projections for planning to optimise working capital gains.
• Set and monitor annual budgets and expenses.
• Administer financial systems, maintaining their accuracy and functionality.
• Collaborate with other teams to optimise budgeting, cost monitoring, and control, and oversee budgets of special projects when necessary

Governance Development and Oversight:

• Ensure compliance with relevant laws and regulations, including the Charities Act, Charities (IPC) Regulations, Societies Act, and Code of Governance for Charities & IPCs.
• Prepare reports and minutes for the board, selected committees and General meetings, as may be required.

Human Resource Policies and Administration:

• Implement and oversee salary and bonus frameworks.
• Manage staff recruitment, engagement, and payroll administration.

Others:

• Collaborate with vendors to ensure the proper management of insurance, IT, and data management systems.
• Undertake additional ad hoc tasks as required by the Executive Director.

Requirements:

• Degree in Accounting, Finance, Business Administration or a related, from a recognised University, preferably with professional accounting certification
• Minimum of 5 years of relevant working experience, preferably in a managerial position.
• Proficiency in MS Office and financial management software
• Strong leadership, communication and interpersonal skills
• Upholds unwavering professional integrity
• A team player with positive attitude and able to work in a fast-paced environment
• Contribute to a flexible, stable, and team-oriented working culture

Join us in this challenging and rewarding role where your skills will contribute to the success and growth of our mission to transform the lives of persons with disabilities through sport. If you are ready for a new and exciting opportunity, apply now and become an integral part of our dedicated team!

Responsibilities:

• Provide sound financial advice with proper fact-finding and review of customers financial goals
• Build & maintain long-lasting relationships with both existing and potential customers
• Capitalize on sales opportunities via customer events, financial reviews and branch engagement activities
• Proactively acting on leads from our database and setting up appointments with potential customers
• Ensure sales conversion by capitalizing on referrals

Requirements:

• Min GCE A Levels, Diploma or Degree in any field
• No prior experience required
• CMFAS certifications M5, M9, M9A, HI, BCP, PGI preferred, but not necessary
• Have good interpersonal skills and be passionate about helping customers achieve greater financial competency

Please state your availability, current and expected salary in the resume.

Qualified or interested candidates, please visit our GMP website at www.gmprecruit.com/current_jobs/posting.aspx to apply for this position with GMP Job Code: 23722

Tel: 6233 0482 - Eddie Tang (R1221129)

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Eddie Tang | Registration No: R1221129