Job Description:

We are looking for a dedicated and customer-oriented Over-the-Counter Customer Service Officer to join our team. This role involves direct interaction with customers to process remittance transactions, provide information on our services, and ensure a smooth, secure, and satisfactory transaction experience.

Key Responsibilities:

• Process customer transactions for sending and receiving money promptly and accurately.
• Verify customer identification, conduct necessary checks, and comply with all regulatory and company policies.
• Provide clear, accurate information about our services, including fees, transaction times, and requirements.
• Handle customer inquiries and resolve issues efficiently to ensure customer satisfaction.
• Maintain accurate records of all transactions and customer interactions in accordance with company policy and legal requirements.
• Collaborate with the team to meet daily transaction targets and provide support as needed.
• Stay informed about changes in remittance regulations, currency rates, and company services.

Qualifications:

• High school diploma or equivalent; further education or certification in finance or related field is a plus.
• Proven experience in customer service, preferably in the financial services or remittance industry.
• Strong numerical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple transactions simultaneously.
• Proficiency in using financial software and MS Office.

Skills and Traits:

• Commitment to providing exceptional customer service.
• Integrity and professionalism in handling sensitive financial transactions.
• Flexibility to work in shifts and adapt to changing business needs.
• Bilingual or multilingual abilities are highly desirable to cater to a diverse customer base.
• A keen eye for detail and a proactive approach to problem-solving.
• Myanmar Language Speaking is a plus.

Job Description

• Promoting services to client based on their needs and requirement
• Self-Motivated and independent
• Follow up with customers regarding their application
• Meeting sales target set by company
• Acquiring sales compliantly with honesty and integrity
• Others

Requirements

• Require hunter skills
• You have unparalleled drive and verbal communication skills
• You persevere through rejection with ease
• Maintain a beginner’s mindset (hungry to learn)

Minimum Qualification

• “N” Level with 5 Credits Pass including Math

Additional info

• 6 working days
• Bank branches operating hours.
• Need to work on Sunday/ PH according to work schedule
• $2100 + high incentive

Selected candidate will be assigned and station at Bank Branches promoting our company services.

Position open to locals only.

The Dempsey Project is looking to hire service crew, both part-time and full time. If you are passionate about food and think fast while keeping a smile on your face, we would love to have you join our team. Working as a service crew at our restaurant is the perfect way to start your career and gain valuable experience in customer service, food preparation, and personnel management.

FT Salary: $2,300 - $2,600
PT Salary: Up to $14/hr

Job Highlights:
- 5 Days (44 hours) Work Week
- 14 Days Annual Leave
- Staff Meal provided
- 70% staff discount while on shift
- $300 Employee Referral Program
- Shuttle Bus provided from Orchard/Holland V/Botanic Gardens

Job Description:
Clearing of plates and cutleries.
Serving of food and beverage.
Collection of cash / credit payment.
Basic cleaning roles
Daily use of POS system & general admin duties
Understands and adheres to all quality standards, formulas and procedures of preparation.
Understands and adheres to proper food handling, safety and sanitization standards while preparing food, serving food, and clean up.
Maintains professional standards.

Job Requirements:
No work experience required; on job training will be provided!
Possess great service attitude
Passion for people and food

Working Location:
The Dempsey Project, Block 9 Dempsey Rd, #01-12, Singapore 247697

Job Responsibilities

• To perform cost in and cost approval for shipments includes air freight, logistics and trucking shipments.
• Arrange, handle & organize air import shipments to ensure on-time delivery to customers.
• Liaising with external and internal stakeholders for shipment status and handling.
• Attend to customers' requests for flight information, cargo and delivery status, permit, invoice, etc.
• Arrange custom clearance and declare permits.
• Arrange pickup/delivery to the consignee’s premises.
• Process and issue billing to customers.
• Other assignment assigned by the management.

Job Requirements

• Possess Diploma in Logistics/Supply Chain Management or equivalent
• Preferably with at least 1 year of experience in Freight Forwarding with the understanding of incoterms will be an advantage
• Proficient with Microsoft Excel
• A team player with good interpersonal and communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Exceptional customer service and follow up skills

Responsibilities:

• Engaging with customers to address inquiries, concerns, and requests promptly and accurately. Providing information and assistance on quotations and operational matters in a timely manner to uphold excellent customer service standards
• Handling inquiries, preparing quotations, and facilitating shipment activations, including cross-trade shipments
• Coordinating with customers for their incoming, outgoing, and cross-trade shipments, ensuring smooth logistics operations.
• Completing all required documentation accurately and on time, maintaining meticulous records to support efficient logistics operations.
• Handling customer issues promptly and effectively, taking appropriate actions to prevent recurrence. Escalating complex issues to relevant stakeholders as needed.
• Ensuring accurate data entry and reporting, maintaining up-to-date records to support decision-making and performance analysis.

Requirements:

• Minimum of 2 years of relevant experience in a similar role.
• Good working attitude with a positive customer-centric mindset.
• Ability to work under pressure in a fast-paced environment, with a willingness to adapt to changing priorities.
• Basic experience in sea/air shipment procedures is desirable.
• Strong interpersonal and communication skills, with the ability to work collaboratively in a team environment.
• Capable of working independently with minimal supervision, demonstrating initiative and accountability.
• Willingness to commit to overtime when required to meet business needs.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R2094940

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

STARLUX Airlines invites applications from qualified professionals for the Customer Service Specialist position, which will be based in Singapore.

Responsibilities

1. Collaborate with the Company's Sales and Marketing Team and Airport Office to generate outstanding customer service.

2. Handle passenger reservation, ticketing and customer service related tasks.

3. Ensure safekeeping, control and proper usage of accountable documents.

4. Ensure urgent cases are handled timely.

5. Submit weekly station reports, including Ad-hoc waivers and STPC summaries.

6. Perform other related tasks as assigned by manager.

Qualifications

1. Ability to work under pressure and meet strict deadlines in a busy and evolving environment, whilst delivering professional support services.

2. Communication and interpersonal effectiveness.

3. Problem-solving skills to overcome organizational challenges on people policies, issues and conflicts.

4. Proficiency in Microsoft Office.

Preferred

1. Demonstrates skills and knowledge in GDS systems, such as Amadeus.

2. Has excellent customer service and communication skills, both verbal and written.

3. Is detail-oriented, organized, resourceful and strives for perfection.

4. Is self-motivated and capable of motivating others.

5. Takes on challenges and can work under pressure.

6. Possesses good judgment and is a strong team player.

Education

Diploma and above or equivalent experience.

Work Experience

Minimum one year’s experience in the travel industry, focusing on customer service or reservation and ticketing.

Licenses and Certification

None.

Due to the high volume of applications, we will only able to contact candidates who have been shortlisted. We look forward to hearing from you!

Brief description of the Restaurant

Chill Out Vietnamese-style at Little Saigon

Adorned with classic Vietnamese lanterns in navy blue and a playful splash of yellow amidst the warm dark-wooden setting, Little Saigon is as beautifully mesmerizing as it is welcoming. Embrace the alluringly sexy mood while you savour modern Vietnamese cuisine, sip wicked cocktails, and slither sensually to the intoxicating music by its live bands daily, all in Little Saigon by the riverside in Clarke Quay.

Job Descriptions

• Greet customers
• Taking of orders and serve food and beverages with a consistently positive and helpful attitude
• Answering questions about the menu and other promotions.
• Cashiering duties
• Ensure outlet cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors.
• Handle guests’ concerns and queries professionally and calmly to resolve problems according to restaurant policy.
• Maintain a neat and tidy appearance.

Job Requirements

• No requirement

Working hours

• Sun-Thurs 5pm-1.30am / PH, Fri and Sat 5pm-2.30am

Responsibilities:

Order Fulfillment

• Prepare and process customers’ purchase orders for finished goods and POSM in line, with the respective markets’ forecasts and adherence to inventory guidelines.

• Liaise with various internal stakeholders for supply and pricing issues, validate sales prices accuracy and to order processing guidelines are respected and adhered, processing in SAP in a timely manner.

• Follow up with 3rd party logistics service providers for issues related to logistics operations / delivery planning and ensure the Post Goods Issues (PGI) and invoices are created in accordance with order fulfillment SOP

• Follow up with 3rd party logistics player on the deliver process, update the customers on expected arrival dates.

• Ensure all orders are delivered and clean Proofs of Deliveries – PODs are received and well archieved.

Customer Services and Logistics Operations

• Plan delivery of all orders as needed, to achieve transport / freight optimization and delivery timelines

• Maintain high level of customer service including advance advice of shipping information, completeness of shipping documentation, prompt response to customer requests and monitoring of the progress of meeting markets’ demands.

• Coordination with the various local parties to meet the relevant requirements for smooth and prompt documentation and operations.

• Monitor the progress and ensure continuity of workflows/processes and co-ordinate with Accounts and other internal departments in line with current procedures.

Continuous Improvement

• Ensure that good internal controls and Supply Chain practices are met in accordance with group policies.

• Continuously analyze the current work processes and documentation and propose improvements.

Requirements:

Candidate will need to correspond with Korea counterparts and customers. Proficiency in Korean is essential.

• Relevant Supply Chain, Customer Service experience gained from companies with organizational complexity and multicultural business environment will be preferred.

• Candidates with Customer Service experience in a Shared Service Centre environment will be preferred.

• Experience with inventory software, MS Office. ERP Software (SD/MM/SAP) will be desirable. • Familiar with the local laws and regulations regarding transportation and foreign trade compliance. .

• Industry experience in Wine & Spirits, FMCG, Consumer or Luxury Goods will be at an advantage.

Responsibilities:

• Technical post-purchasse assistance for both internal and external clients mandated by the business.
• Complete on-site tasks as directed, including:

- Overseeing the commissioning and installation of machinery, carry out instruction for customers.

- Post-purchase servicing duties such as upkeeep, troubleshooting, client education, projects to upgrade current production lines.

• Handle emergency assistance cases and on-call duties from a distance or in person client websites.
• Provide technical assistance to the sales teams.
• Organize service and capital projects for delivery between the company delivery units and clentele.
• Take part in FAT exam as required.
• Take part in the creation of new goods and services.
• Manage service and support sales of maintenance and spare parts, organizing and scheduling of tasks.
• Maintain regular contact with clients.

Requirement:

• Bachelor's or Diploma degree in mechanical, electrical, or robotic systems engineering.
• At least three (3) years of expertise with engineering duties, PLC, and HMI programming in the plywood or the wood processing business.
• Practical installation and troubleshooting experience with adjustable-speed drives and PLC/PC controls in industrial machines.
• Skilled in PC-based control systems, such as Siemens, Allen Bradley, Beckoff, Omron, etc., and PLC Programming.
• Can recognize how electromechanical system works.

For interested applicants, kindly send your resume in Word/PDF format including the following:

1.Current Salary

2. Expected Salary

3. Availability

4. Reason for leaving

Thank you for your application and we regret that only shortlisted applicants will be notified.

By submitting any application or resume to us, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers with the services provided by us.

EA (18C9514/R23118479)

Service Crew

• Greeting, seating, and escorting guests to their tables
• Staying attentive to the needs of the guests in the dining area
• Serving food & beverages to guests
• Maintain cleanliness and tidiness in work areas
• Preparation of service duties
• Able to work shift duties.
• Good communication and interpersonal skills.
• Able to work as a team.
• Pleasant personality.
• Some working experience in the related field.

Full Time Staff:

• Staff meal provided
• AWS
• Flexi benefit
• 10 days annual leave
• 5 days work per week (44 hours per week)
• Birthday Leave
• Job rotation within different outlets and career progression opportunity

Exciting news! We are on a growing journey and building a stellar team!

At Sunnystep, we are not just building leaders – we are cultivating a dynamic team that thrives on innovation, collaboration, and collective success.

Why should you be part of Sunnystep’s success?

We are an innovative force in consumer retail with a clear brand purpose — we believe wellness starts with our feet. Good shoes support our feet and our body, and help us move and live better.

We are redefining comfort in every step to an unparalleled experience without compromising on style. Our mission is to revolutionize the footwear industry by crafting the most comfortable shoes with an unwavering commitment to environmental responsibility ensuring that every step our customers take not only embodies unrivaled comfort but also leaves a positive impact on the planet.

Customer Service Associates play a crucial role in fostering customer satisfaction and contributing to the overall success of the retail business.

You will be -

• An advocate for Sunnystep products among customers, corporate clients, and retail partners; address their concerns and respond to their inquiries in a prompt manner
• Responsible for addressing inquiries, monitoring complaints, and feedback through various channels of communication
• Engaging with consumers in the product development process by channeling their feedback to the team, addressing product quality issues, and collecting new ideas for product development
• Maintaining and regularly engaging with customer groups on social media and chat channels such as WhatsApp
• Engaging with our online customers regularly with live-streaming activities on various e-commerce and social media platforms
• Sending out newsletters regularly to our customer base; keeping customers informed about new product launches and marketing activities
• Planning and closely working with our retail partners with promotional activities and events
• Organizing regular client engagement and appreciation events, both online and offline, adding value to our customers and keeping them engaged in our community
• Sourcing and sending appreciation gifts to VIPs in our community

We want to speak with you if you are/have –

• Passionate about customer service and experience
• Excellent and positive service attitude
• Hardworking and highly proactive
• Excellence in critical thinking and analytical skills
• Self-motivated, result-oriented, independent, and able to multi-task
• A good team player with excellent interpersonal and communication skills
• Able to work under stress and thrive in a fast-paced environment

Based in Singapore, Sunnystep is committed to fostering community, inclusivity, integrity, and technology to support everybody’s journey of possibilities.

We review each application thoroughly and will arrange an initial discussion with the shortlisted candidates who best meet our requirements. If you find that the requirements align to your experience and expertise, you may express your interest through this job advertisement or you may reach out to our Talent Acquisition Manager, Sheryl Elnar – [email protected].

· Basic Salary up to S$4200

· Pickup provided in the West Part of Singapore

· Hybrid Work arrangement

· Good career opportunities

A renowned global leader in the Fast-Moving Beauty industry, with Singapore’s distribution center serving the whole Asia Pacific region through multiple distribution channels such as travel retail, local subsidiaries, local and cross border direct distribution and ecommerce is seeking for a suitable candidate to join them as a Customer Service Executive (Order Fulfilment).

Job Responsibilities:

• Handles full spectrum of order fulfilment (e.g. PO/ DO)
• Work closely with internal team and ensure orders are processed and shipped in a timely manner
• Work closely with 3PL to ensure timely picking/packing/labelling and delivery of orders
• Liaise with the supply planning team to ensure optimum product availability in warehouse and order fulfilment
• Issue invoices & other shipping documents to customers
• Provide backup to the team when necessary
• Any other ad hoc projects/ duties as required

Job Requirements:

• Min Diploma/Degree in Logistics, Business or related discipline
• 3 – 5 years of customer service experience, preferably in customer goods or equivalent
• Proficient in Microsoft Office (Word, Excel)
• Knowledge of SAP is advantageous

Interested and suitable candidates, please email your CV in MS Word to

[email protected]

Ammerline Lam Sze Yi

CEI Reg. No.: R1104463

Personal Data Protection

“By submitting your curriculum vitae or disclosing your personal information in connection with your job application, you are deemed to have read and agreed to the terms of our Privacy Policy, and consented to the collection, use and disclosure of your personal data by us, in accordance with our Privacy Policy.

Responsibilities:

• Responsible for growing service sales within their assigned arket.
• In charge of and in charge of the local Technology Service group, and following Sales and Service activities.
• Organize and oversee the tasks and resources of the local service team.
• Distribution
• Work closely with the sales team in your market area and other regional and international.
• Business units and business lines for services.
• Take part in the creation and execution of the service strategy suitable long-term tactics.
• Provide a service activity report to the line manager and display it at the worldwide meetings of the service teams.
• Able to recognize and seize commecial opportunities: Sales
• Regarding prospects pertaining to services, such as service contracts and spare parts field service agreements, digital service agreements, and organize gatherings with possible clients, etc.
• Establish enduring connections and comprehend the particular requirements of the activities of the clients to effectively maximize.

Requirements:

• Bachelor's degree in Engineering, Business Development, or after-sales service, or equivalent experience.
• Strong customers-focused attitudes and orientations.
• Minimum of five years' experience managing global supply chains administration of the service industry.
• History of success in mechanical engineering, particulary with plywood or would be advantageous to have different wood processing industries.
• Proficient in written and verbal communication.
• Skilled at using Auto-CAD, D 365 (ERP), Microsoft Office.

For interested applicants, kindly send your resume in Word/PDF format including the following:

1.Current Salary

2. Expected Salary

3. Availability

4. Reason for leaving

Thank you for your application and we regret that only shortlisted applicants will be notified.

By submitting any application or resume to us, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers with the services provided by us.

EA (18C9514/R23118479)

Roles & Responsibilities

The role requires an individual with an outgoing personality who strives to provide our guests with the highest customer service while ensuring procedures and protocols are fully followed. Attention to detail will be crucial to ensure that our guests have an exceptional experience.

Job Descriptions

• Ensuring that standards are met at all times.
• Assists with the smoothness and efficient service of the outlet.
• Maintains the cleanliness of the restaurant front/back of the house.
• Responsible for handling food and beverage orders and serving guests.
• Possess the knowledge to upsell, wellversed in all aspects of the menu.
• Support the Restaurant Manager in achieving all goals and Key Performance Objectives.

Job Requirements

• Minimum 1 year and above of work experience.
• Hardworking, motivated, serious, team player and passionate about food, beverage and service.
• Able to communicate effectively with all levels of employees.
• Excellent communication skills, a proactive problem solver.
• Positive “can-do” attitude, motivated, and passionate

Job Description:

• Greeting customers and serving customers
• Serving and giving presentations of food & drinks to guests as well as settling bills
• Cleaning and preparing for the operation
• Ensuring that guests are having a great time throughout their dining experience
• Other ad-hoc duties

Job Requirement:

• Able to communicate in English
• Passionate and team-oriented character
• Non-selfish and willing-to-learn attitude
• Experience working in F&B industry is advantageous. *but not mandatory

Roles & Responsibilities

The role requires an individual with an outgoing personality who strives to provide our guests with the highest customer service while ensuring procedures and protocols are fully followed. Attention to detail will be crucial to ensure that our guests have an exceptional experience.

Job Descriptions

• Ensuring that standards are met at all times.
• Assists with the smoothness and efficient service of the outlet.
• Maintains the cleanliness of the restaurant front/back of the house.
• Responsible for handling food and beverage orders and serving guests.
• Possess the knowledge to upsell, wellversed in all aspects of the menu.
• Support the Restaurant Manager in achieving all goals and Key Performance Objectives.

Job Requirements

• Minimum 1 year and above of work experience.
• Hardworking, motivated, serious, team player and passionate about food, beverage and service.
• Able to communicate effectively with all levels of employees.
• Excellent communication skills, a proactive problem solver.
• Positive “can-do” attitude, motivated, and passionate

Job Summary:

The service talent's main function is to promote the restaurant and ensure guest satisfaction through developing and maintaining a strong team environment with an emphasis on guest satisfaction and delivery of prompt and courteous service.

Job Responsibilities:

• Provide high-quality customer service to guests
• Serving customers of food and beverage
• Ensure sufficient stocks for daily operations
• Report for duty on time and neatly groomed
• Perform opening and closing duties
• Ensure that workstations are set up before the shift commences
• Have full knowledge of the menu to recommend specific items to guests.
• Maintain cleanliness and housekeeping of work areas

Job Requirements:

• Min. 2 years of service experience is preferred
• Good work ethic and willingness to learn
• Warm and cheerful personality; energetic and highly motivated
• Excellent communication and interpersonal skills
• Fluent in English, any other language is a plus
• Able to work in a team with people from different backgrounds

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Responsibilities:

Identifying customer needs and overseeing service delivery within the business context. Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently. Managing finances and budgets

• Overseeing a range of functions to facilitate the delivery of ops services to the end-users.
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Providing accurate and regular reports to the management on performance of the service delivery.
• Analysing client as well as internal processes, and creating strategies for service delivery optimization
• To build and manage a team of maintenance service engineers with competency to match the expectation of the customers.
• Plan and manage the maintenance team who will attend to response within the SLA.
• Be clear of contractual obligations, contracts validity and contracts renewal with client.
• Meet and exceed Financial KPI for the service team.

Skills and Qualifications:

• Service Management
• Salesforce Service Cloud
• Salesforce Marketing Cloud

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law

• Interview customers and print documents
• Handle customers queries
• Explain to customers the terms and conditions of contracts
• Handle english and chinese speaking customers
• Handle customers feedbacks and complaints

• Attend to patients enquiries.
• Scheduling and registering patients for appointments.
• Providing assistance to patients.
• Handle feedbacks and complaints.
• Other duties as assigned by superiors.

Job Requirements:

• Min. GCE 'N' / 'O' Levels and above
• Relevant experience will have an added advantage

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Stephanie Toh

EA Personnel Reg No: R1217674

Job Description:

• Greeting customers and serving customers
• Serving and giving presentations of food & drinks to guests as well as settling bills
• Cleaning and preparing for the operation
• Ensuring that guests are having a great time throughout their dining experience
• Other ad-hoc duties

Job Requirement:

• Able to communicate in English
• Passionate and team-oriented character
• Non-selfish and willing-to-learn attitude
• Experience working in F&B industry is advantageous. *but not mandatory

Job Scope

Reports to Contact Centre Team Lead
Handle customer service hotline and provide first level of supports from OMNI Channels
Resolve customer queries efficiently and escalate problems/issues promptly.
Follow Standard operating procedures closely.
Work as a team and ensure that the contact centre service level is met

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Summary

Guest Services Executive focuses on customer service and foster relationships with other departments to ensure that guests’ needs are met. He/She is responsive to activities that take place at the Front Office area and is a point of contact for guest upon their arrival until their departure from the hotel. He/She supervises the front desk in the absence of the Duty Manager, attend to guest feedbacks and attempt to perform first person recovery steps.

Job Responsibilities

• Be part of Front Office areas such as Front Desk, Executive Lounge and Concierge
• Assist guests with check-in and check-out, and other cashiering duties
• Register guests and assigns rooms according to their reservation confirmation
• Work towards maximising room revenue by upselling higher room categories to guests whenever possible
• Maintain the privacy of all guests by ensuring their details are kept strictly confidential
• Understand all room types and work with Housekeeping to manage room status effectively
• Adhere to proper credit matters and cash handling policies and procedures
• Understand the usage of internal communication logs to communicate effectively with other colleagues
• Handle guest feedback and attempt to perform first person recovery steps
• Monitor front office emails and respond to them effectively
• Provide guidance and on job training for Guest Services Officer
• Ensure and check that all daily front desk tasks are completed
• Ensure that all guest arrival and departure procedures are in accordance to SOP and recommend improvements accordingly
• Assist to perform Executive Lounge and Concierge duties whenever required
• Provide warm welcome and fond farewell in accordance to hotel standards and SOPs
• Be efficient in assisting guests throughout their stay, handle guest feedback, and take ownership in providing reasonable solutions
• Be familiar with hotel products and services and recommend to guests accordingly
• Alert Security or Duty Manager of suspicious looking person(s) / articles in the lobby
• Maintain complete knowledge of all hotel products and services
• Maintain the cleanliness and neatness of the Front Office areas
• Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel
• Attend all briefings, meetings and trainings as assigned by management
• Perform other reasonable duties as assigned by the management

Qualifications

• Minimum 1 year experience in similar capacity
• Excellent communication and interpersonal skills with colleagues and guests
• Excellent customer service skills and enjoy creating delightful moments for guests
• Able to thrive in a dynamic and fast paced environment
• Strong analytical and problem-solving skills
• Strong operational leadership with a business mindset
• Read, write and speak English fluently

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Parkway Parade)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Summary

Guest Services Officer focuses on customer service and foster relationships with other departments to ensure that guests’ needs are met. He/She is responsive to activities that take place at the Front Office area and is a point of contact for guest upon their arrival until their departure from the hotel.

Job Responsibilities

· Be part of Front Office areas such as Front Desk, Executive Lounge and Concierge

· Assist guests with check-in and check-out, and other cashiering duties

· Register guests and assigns rooms according to their reservation confirmation

· Work towards maximising room revenue by upselling higher room categories to guests whenever possible

· Maintain the privacy of all guests by ensuring their details are kept strictly confidential

· Understand all room types and work with Housekeeping to manage room status effectively

· Adhere to proper credit matters and cash handling policies and procedures

· Understand the usage of internal communication logs to communicate effectively with other colleagues

· Assist to perform Executive Lounge and Concierge duties whenever required

· Provide warm welcome and fond farewell in accordance to hotel standards and SOPs

· Be efficient in assisting guests throughout their stay, handle guest feedback, and take ownership in providing reasonable solutions

· Be familiar with hotel products and services and recommend to guests accordingly

· Alert Security or Duty Manager of suspicious looking person(s) / articles in the lobby

· Maintain complete knowledge of all hotel products and services

· Maintain the cleanliness and neatness of the Front Office areas

· Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel

· Attend all briefings, meetings and trainings as assigned by management

· Perform other reasonable duties as assigned by the management

Qualifications / Experience

· Secondary / High school education

· Good reading and oral proficiency in English language

· Ability to speak other languages and basic understanding of local languages will be an advantage

· No experience is required, training will be provided

· Good communication and customer contact skills

· Service oriented with an eye for details

· Ability to work effectively and contribute in a team

· Self-motivated and energetic

· Must be well-presented and professionally groomed at all times