Brief description of the Restaurant

Music is life. And we're in it for the song, art, tastes and the authentically Hard Rock touch. Live inside the moment at a Hard Rock Hotel, Resort or All-Inclusive experience, where classic memorabilia sets the stage for a one-of-a-kind experience. Feel your heart pound to the beat of our live music at Hard Rock Live entertainment venues. Catch your breath as you bet it all on one more toss of the dice at Hard Rock Casino. And don't forget to “mmmmm”, “ooooh” and “aahhh” to the flavors of Hard Rock Cafe.

Job Descriptions

• Taking guests’ orders.
• Running food.
• Handling cash & other forms of payment.
• Making proficient sales transactions - using a point-of-sale system.
• Properly checks I.D.s – for guests who appear to be under the legal drinking age.
• Demonstrating responsible alcohol service.
• Demonstrating impeccable product knowledge.
• Suggestive selling - using proven techniques.
• Answering questions - accurately and politely.
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout theirexperience.
• Maintaining a clean & organized station – including pre-bussing & table maintenance.
• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
• Demonstrating knowledge of all table/station numbers.
• Directing guests to areas & restrooms.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans.”

Benefits

• Staff Meal / Uniform

Working hours

• 5 days / 44hours per week

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Parkway Parade)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Job Descriptions

• Maintain cleanliness and hygiene in the dining area, ensuring tables, chairs, and utensils are clean and presentable.
• Provide excellent customer service by greeting and seating customers, taking orders, and addressing any inquiries or concerns.
• Deliver food and beverages to customers in a timely manner, ensuring accuracy and presentation.
• Assist in clearing tables and resetting them for the next customer, maintaining a clean and organized dining environment.
• Collaborate with the kitchen team to ensure smooth communication and coordination between the front-of-house and back-of-house operations.
• Adhere to all company policies and procedures, including health and safety regulations, food handling guidelines, and sanitation practices.
• Support and assist fellow team members when needed, fostering a positive and collaborative work environment.

Job Requirements

• No requirement

Working hours

• Split Shift / 6 days a week. 10.30am - 2.30pm 5.30pm - 10.30pm.

​Job requirements

• Experience in F&B, especially in bakery, pastry and speciality coffee establishment is a plus.
• Team player, must be able to support in all areas of the cafe.
• Good communication skills, spoken and written English.
• Must be responsible, motivated and have a positive attitude.

​Job functions

• Be able to carry out daily operations, opening and closing of the store.
• Ensure efficient and friendly customer service.
• Be able to take personal and corporate orders, delivery orders, advise customers on products, coordinate with kitchen to ensure smooth operation.
• Communicate with guest and be able to answer all queries.
• Maintain high level of store cleanliness and appearance.
• Prepare hot and cold drinks (previous barista experience is a plus).
• Handle sales transactions.
• Keep track of personal and corporate orders, delivery orders, advise customers on products, coordinate with kitchen to ensure smooth operation.

• Demonstrate proficiency in managing call center hotlines and ensuring timely follow-up actions.

• Coordinate effectively for funeral arrangements.

• Exhibit versatility in conducting client meetings, whether within the office, on-site visits, or through virtual communication platforms.

• Facilitate the transfer of the deceased to funeral homes.

• Collaborate closely with operations staff and the Finance Team.

• Undertake any additional ad-hoc duties as assigned.

Kindly whatsapp to 98894141 to apply !

Jay

A WINE ADVENTURE, WITH GOOD FUNK

Le Bon Funk is a series of neighbourhood wine bars by Chef-Owner Keirin Buck, joined by Beverage Director, Jos Kjer who spearheads the bar’s wine programme.

The name, Le Bon Funk, is an allusion to the “good funk” from living wines—an invitation not to take oneself too seriously. With a tight curation of exciting and accessible wines, complemented by produce-led plates, it’s never fussy, and always tasty here; all in a lively and approachable atmosphere.

The team is looking to expand the Front of House team at Holland Village.

Your responsibilities include:

• Prepare the restaurant for opening and closing
• Setting up tables with the correct number of place settings, including crockery, silverware, glasses, and napkin
• Maintain restaurant's overall cleanliness at all times
• The ability to explain the ingredients used and/or methods on how to enjoy the dish when presenting the dish to the guest
• Proactive and able to anticipate guests' needs
• Refresh the table with finesse once guests have finished their main course
• Other additional task includes setting up and breaking down tables, restocking supplies, using the glassware dishwasher, and other cleaning duties

We are looking for:

• A self-starter who is enthusiastic and personable
• Someone who demonstrates proactive behaviour and takes responsibility for their work
• Adaptable to constant changes and changing guest profiles and preferences
• Team players in an upbeat, fast-paced working environment

We are looking for someone:

• Eager to grow - Passion for people (through food & service)
• Lead with empathy and kindness, though never without firmness
• Pursue continuous improvement
• Own outcomes and drive solutions

Benefits:

We have always believed in recognition wherever possible. Often, these recognitions come in the form of Monthly Sales Incentives, as well as privileges such as medical and insurance coverage, employee dining discounts across our venues, and birthday celebrations.

Take an inside look at our culture or find out more

instagram.com/tlbg.openarms

https://www.lobehold.com/

The Raffles Service Intern delivers friendly and professional service that meets guest’s call experience expectations and is able to answer all types of enquiries.

The position offers a centralised communication service in an efficient manner supporting all departments of the Hotel.

Primary Responsibilities

Deliver Friendly and Professional Service

• Ensures smooth operation of the department by attending to incoming calls and emails that are pertaining to room and F&B reservations or general enquiries.
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
• Assists guests in a seamless F&B reservation process by providing restaurant and bar information, reservation confirmation and/or reservation changes or cancellations and other special requests.
• Works closely with the restaurant managers to maximise the capacity of the restaurants.
• Ensures guests receive the experience as detailed in Brand Standard Operating Procedures (BSOPs), Raffles Hotel Singapore Local Standard Operating Procedures (LSOPs) as well as Forbes 5 star/Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.
• Close cooperation with Raffles Butlers team.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore products and services.
• Ensures the smooth running of the Raffles Service by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.

Provide Experience that Exceeds Guest Expectations

• Is well versed with the preference of the guest’s and provide all guests with the consistent service anticipating needs in advance.
• Leads a Heartist® approach to guest experience/service together with the Reservation team.
• High emphasis on the reservation experience for ALL members.
• Handles guest comments competently and swiftly.

Involvement in Wider Job Function Actions / Relationships

• Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
• Coordinates with other departments (Front Office, Concierge, F&B, Spa, Housekeeping and Butler) on the guest’s needs and requirements.
• Works closely with Revenue department to be aware of the occupancy of the hotel (the sold out dates, the blackout dates and the need periods in both rooms and F&B outlets).
• Advises Raffle Service Manager of any deviations in rate applications or reservations arrangement.
• Maintains an accurate and updated filing system of all correspondence.
• Is familiar with hotel’s credit policies and handles billing instructions correctly.
• Performs clerical and administrative duties.
• Adheres to Raffles Hotel Singapore and Raffles Service SOP’s, guidelines and grooming standards.
• Adheres to the Values of AccorHotels, i.e. Guest Passion, Respect, Innovation, Trust, Sustainable Performance and Spirit of Conquest.

Candidate Profile

Knowledge and Experience

• Diploma or Degree preferably in hospitality or any related field
• Knowledge of and experience of relevant software applications – spreadsheets, word processing and database management

Competencies

• Strong interpersonal skills with ability to communicate with all levels of employees
• Service-oriented with an eye for details
• Ability to work effectively and contribute to the team
• Multicultural awareness and ability to work with people from diverse cultures
• Self-motivated and energetic
• Flexible
• Displays initiative and creativity
• Ascertains and addresses guest/colleague needs
• Ensures security and confidentiality of guest and hotel information
• Possesses good computer and property management system skills
• Embraces and responds to change effectively

Responsibilities:

• First point of contact for walk-in customers in addressing their queries and managing the customer flow as service ambassador at Building Service Centre
• Hand over the System welcome pack and accessories to the residents
• Handling customer's enquiries and feedback and escalate to the relevant parties where needed
• Daily record and status update on residents' feedback
• Payment arrangement for CCS
• Any other duties as assigned

What You’ll Need:

• Prior experience in customer service roles.
• Possesses good communication and customer service skills
• Adaptable and independent to work in a dynamic environment with minimal supervision
• Good attitude and willing to take initiative to respond to customers needs

Interested applicants please send your resume in MS Words format to [email protected] and much appreciated if you could attention it to Steven Tan

Only shortlisted candidates will be notified.

www.ambition.com.sg

EA Registration Number: Tan Eng Foo (Steven) / R2090530

Data provided is for recruitment purposes only.

Business Registration Number: 200611680D. Licence Number: 10C5117

Job Highlights

• Single shift; nights not required.
• One of the top pastry brands in Singapore, centrally located.
• Competitive salary and benefits.

Job requirements

• Experience in F&B, especially in bakery, pastry and speciality coffee establishment is a plus.
• Team player, must be able to support in all areas of the cafe.
• Good communication skills, spoken and written English.
• Must be responsible, motivated and have a positive attitude.

Job functions

• Be able to carry out daily operations, opening and closing of the store.
• Ensure efficient and friendly customer service.
• Be able to take personal and corporate orders, delivery orders, advise customers on products, coordinate with kitchen to ensure smooth operation.
• Communicate with guest and be able to answer all queries.
• Maintain high level of store cleanliness and appearance.
• Prepare hot and cold drinks.
• Handle sales transactions.
• Keep track of personal and corporate orders, delivery orders, advise customers on products, coordinate with kitchen to ensure smooth operation.
• Keeping track of supplies for both front and back of house, liasing with all suppliers.

Please send complete resume including:

• Personal details and contact information
• All relevant and past work experience with references.
• Last drawn salary and expected salary.
• Date of availability.
• Only shortlisted candidates will be notified.
• Please email or WhatsApp us at 98740664.

Job Scope

Reports to Contact Centre Team Lead
Handle customer service hotline and provide first level of supports from OMNI Channels
Resolve customer queries efficiently and escalate problems/issues promptly.
Follow Standard operating procedures closely.
Work as a team and ensure that the contact centre service level is met

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Key Responsibilities:

• Responsible for serving food and beverages in the restaurant/bar efficiently and in a most courteous manner.
• To be well versed with menu, method of preparation and accompaniments in order to make recommendations to guests
• Maintains cleanliness of work areas
• Table settings and clearance for the next guests

Key Requirements:

• Strong passion for F&B and service oriented
• Willingness to work on PH and Weekends when required

Customer Service Officer responsibilities include responding to customer service inquiries, finding appropriate solutions, and updating customer accounts or services.

Responsibilities

• Being the first point of contact for our clients/guests, candidate act as the fitness club gatekeeper.
• Greet customers warmly and ascertain problem or reason for calling with an enthusiastic attitude.
• Work well with fellow customer service officers and Front of House Manager to ensure exceptionally high standard of service is being delivered.
• To handle cashing duties and account for transactions.
• Create and maintain good and friendly customer relations with members and guests.
• Issuance and recording of equipment and items loaned to members and guests.
• Ensure that the lounge and private room is ready for use when booked and closed after members have vacated the premise.
• Get members to register for upcoming events / competitions.
• Oversee and manage the corporate events at the Karaoke Lounge.
• Positive attitude and team player.
• Night shift 5PM-3AM

Jal Yoga International is a well established Yoga studio that has 6 studios around Singapore offering Yoga, Pilates and Barre classes an expanded to Kuala Lumpur, Malaysia and Jakarta, Indonesia. We are looking for an individual who are mature and responsible who is able to handle both the studio branch and our valued customers.

Responsibilities

- Receiving members/visitors and assisting with checking in of the Yoga classes

- Attending to phone calls, emails

- Handle bookings, cancellations, and reconfirmation requests from members/visitors

- Collection of payments over the counter and able to use the NETS/VISA and other payment machines

- Admin duties such as Sales tracking reports, handles monthly consumables, late cancellations and No Shows reports etc.. Must be able to use Microsoft Excel.

- All other ad-hoc duties assigned by the Management

- Maintaining studio cleanliness, sanitising mats and props after each class ends. No allergies to disinfectants or any cleaning products

Requirements

- Highly energetic individuals, cheerful personality with a strong interest in the wellness industry

- Professional, strong interpersonal and communication skills

- Must be fully committed and reliable as you will be handling the front desk alone

- Love meeting people and interacting. Not shy and bubbly personality

- Basic computer skills

- Candidates with relevant qualifications, customer service/hospitality background, with experience in handling front desk and admin duties.

Working hours 7am-1pm Mon-Fridays.

Work location: Kovan, Yio Chu Kang Road
Successful candidates will be undergoing training first.

• Liaise with clients/carriers/transporters/hauliers to execute import and export shipments (Sea/Air).
• Ensure execution of client requests/requirements and respond to their service issues/enquiries.
• Declaration of PM4 or Dangerous goods application and follow up with carrier for approval.
• Works closely with the Sales/Marketing Dept. and assist to quote on their behalf during their absence.
• Generate booking confirmations, Bill of Ladings and invoices to clients
• Document filing. Declaration of import/export permits.
• Follow up with overseas agents/carriers on shipment status.
• Sending pre-alert notice and advice to agent abroad for every shipment.
• Handling local shipper or agent abroad for any enquiries or complaint for any delay or discrepancies on document through telephone or e-mail.
• Preparing Shipping Certificates, Certificate of Origin and Fumigation Certificate.
• Checking the Portnet everyday and updating berthing and unberthing time for every shipment.
• Updates on exchange rates and SOB.

** Min 1 year experience.

Fresh Graduates are also welcome.

On-Job-Training / Related Job Courses can be provided for suitable candidates who have the right attitude but lacking the correct experience.

** Walking distance from MRT station. Friendly working environment.

** Salary will be commensurate base on qualification and experience.

** Medical and dental benefits provided.

Job Title – lyf Guard

You are the main contact for the community, and acts as the face of lyf. You will be a multifaceted Community Manager, who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard can start from checking in a new resident, recommending the best yoga studio in town, replacing a light bulb, and ending with having a cup of coffee together with the lyf residents in the social spaces after work. You will report to the Senior lyf Guard.

Responsibilities

1) Take Care of All Residents from Pre-arrival to Post-departure

You will:

• Assist lyf residents with their check-in through the Discover ASR, and mobile access activation

• Explore the functions of the Discover ASR with residents (Eg; mobile access and message board)

• Encourage residents to explore and work with the lyf community

• Handle residents' queries on facilities, services, registration and information about shopping, banking, dining, entertainment and local events

• Handle complaints from residents and ensure that they are appeased

• Conduct tours for lyf residents, potential residents and working partners

• Handle residents' related correspondences

2) Ensure Operational Effectiveness

You will:

• Monitor room availabilities through the property management system

• Ensure that procedures follows corporate guidelines

• Perform book-keeping activities

• Conduct regular rounds to ensure cleanliness of property, especially in shared social spaces

• Handle walk-ins, emails and phone enquiries

• Perform light housekeeping and engineering responsibilities and work with relevant outsourced contractors for cleaning and maintenance

• Ensure the property is sufficiently stocked with stationery and marketing collaterals

• Review activities within the team, improve the departmental processes and enhance efficiency

• Ensure that all staff receive skills upgrading and training (Eg; On-the-job training for new hires)

• Ensure all residents' refunds through credit cards are submitted to Finance

3) Create an Inclusive and Collaborative Community

You will:

• Maintain residents' preference profiles and track their likes and dislikes.

• Assist the Ambassador of Buzz to:

• Curate and plan a calendar of events for residents

• Suggest community initiatives to encourage interaction among the residents

• Manage in-building events for compliance with house rules and intercede or escalate issues as they arise

• Solve residents' related issues to provide a cohesive community and to manage residents' expectations

• Engage with residents and provide constructive recommendations to enhance their stay experiences.

Job Requirements

You have:

• At least 1 year of relevant work experience preferably in the hospitality industry

• Attained at least a Degree or Diploma in Hospitality, Hotel Management or an equivalent qualification

• Service-oriented

• Creative and able to form a unique vision for our communities and residents

• Editing skills

• Interesting skill and talent (lyf skills) such as, coffee making, bartending, singing or a computer geek

• Passion in creative and collaborative communities

• Knowledge of current trends and happenings in the local scene

• Pick up and use new systems and technology solutions quickly

• Enjoy learning a variety of tasks, including paperwork

• Willingness to do shifts (i.e. Morning, Afternoon and Overnight)

We are a cake company, specialising in elegant, wholesome cakes.

We are looking for Permanent / Full-time/Part-time Service Crew for our Paragon outlet.

Position available

- Sales Supervisor, Sales Service Crew

Working Hours

44 hours (5 days a week)

Salary

Up to $3.5K, depending on experience and knowledge

Job Scope

- Attending to customers

- Processing customers' orders of cake and beverage

- Housekeeping of outlets

- Receiving and displaying of cakes

- Barista skills are an advantage

- Manning the POS system

- Maintaining daily opening and closing procedures

Desirable qualities

- Good people skills

- Familiarity with the concept of good service

- Good organisational skills

- A positive attitude

- A passionate and cheerful personality

Benefits

- Variable bonus based on staff and Company performance

- Confirmed staff will be entitled to reimbursement of outpatient expenses and medical insurance

- Training will be provided

Please remember to attach your resume.

We regret that only shortlisted candidates will be notified.

We look forward to having you join our team!

Description

• Basic knowledge of our drinks and food menu
• Team player, professional and friendly. (Even in tough situations)
• Effective communication skills with guests and staff
• Quick thinking, basic math skills and great attention to detail
• Greet guests and make them feel comfortable
• Learn menu items and be able to describe them appropriately to guests
• Order Taking and Serving in a timely manner
• Check-in with guests to ensure that everything is going well
• Refill beverages throughout the meal
• General cleaning/dishwashing
• Making sure that all areas of the restaurant is clean and neat

Requirement

• No experience are welcome to apply
• Willing to learn
• Independent, proactive, resourceful and ability to work in a fast paced environment
• Team player with excellent interpersonal and communication skills
• Able to commit weekends and public holidays

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Parkway Parade)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Roles & Responsibilities

• Acquire knowledges of Company's main products, common alcoholic and non-alcoholic beverages
• Undergo trainings for the skill sets of non-supervisory roles to understand and perform the functions
• Undergo trainings for supervisory roles and responsibilities so as to be able to lead and manage both operations and management
• Complete all trainings and acquire the knowledge and skills to perform independently within the targeted timeline up to Assistant Manager
• Perform duties in the best interest of the Company, ensuring that the corporate Vision, Mission statement and Values are upheld
• Ensure all policies and procedures of the company are followed accordingly
• Any other jobs or duties assigned by the Restaurant Manager from time to time

Working Hours: 6 days’ work week

Brief description of the Restaurant

Le Bistrot Du Sommelier is the quintessence of the Cuisine Bourgeoise (Bourgeois Cuisine), plates must be generous and slow cooking is a priority.

We strive to introduce you to the world of natural wines, wines produced from organic or biodynamic grapes with very little intervention from the winemaker.

Our wine list brings you an unusual selection from small producers.

Job Descriptions

• Take guest orders and serve food and beverage to guests according to SOPs
• Ensure high standard of cleanliness and hygiene in the work area
• Perform basic cashiering duties as required
• Assist the supervisor to ensure careful management of stocks and inventory as per allocated duties
• Ensure general upkeep of the restaurant and report to superiors as required for follow up
• Carry out opening duties for the service preparation and closing duties as required and assigned
• Ensure all table set up and service is carried out as per the operating procedures
• To build excellent rapport with the guests

Job Requirements

• No requirement

Working hours

• 5 working days
• 11:30am - 2:30pm and 6:00pm - 10:30pm

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Parkway Parade)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

We are hiring Service Associate - Service Center

As a Service Associate - Service Center, we rely on you to

• Provide a warm, helpful and informative service over the phone
• Contribute to creating an excellent experience to all guests
• Handle all guest requests in a professional and timely manner

We are looking for someone who:

• Takes pride in being a hotelier
• Loves interacting with guests and customers
• Communicates and writes with fluency
• Enjoys working as part of a team
• Has a can-do attitude
• Is a self-starter
• Enjoys crafting best-fit solutions for guests

If you are the right person, what are you waiting for? Click the apply button now!

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Service Associate - Stewarding (house steward), we rely on you to

• Cleaning and maintenance of assigned F&B equipment and kitchens
• Ensure that correct procedures are followed
• Prepare adequate and appropriate equipment for F&B
• Follow hotel's hygiene and sanitation standards during duties

We are looking for someone who:

• Preferably has experience working in a hotel background
• Must be a friendly, helpful and trustworthy leader
• Enjoys planning, organizing and problem solving
• Enjoys being challenged
• Committed to maintaining quality standards
• Willing to work shifts

If you are the right person, what are you waiting for? Click the apply button now!

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Service Associate - Housekeeping Coordinator, we rely on you to

• Co-ordinates all calls received in the Housekeeping department to ensure proper recording and follow-up.
• Attends to all guest requests within the stipulated standard of the hotel.
• Assists all administrative duties in Housekeeping.
• Updates and prepares proper documents for filling.

We are looking for someone who:

• Fully understands room operations
• Detail-focused and guest-oriented
• Has strong interpersonal skills
• Enjoys problem solving with a can-do attitude

If you are the right person, what are you waiting for? Click the apply button now!

La Bottega @346 Joo Chiat Road

Responsibilities:

- Take orders and explain menu to customers

- Able to address customers' concerns

- Able to relate to people

· Helps in taking reservations, answering the phone, replying to WhatsApp messages before and during service, responding to any guest requests etc

· Welcome guests warmly to the restaurant

· Be helpful, welcoming and pleasant towards each guest.

· Acknowledge special occasions when notified by customer and keying it in the system for the booking.

· Liaise with the kitchen and GM on the special requests of the week.

· Assist other service crew with work including, but not limited to cleaning the tables, tidying up and setting silverware during service and getting ready for the next seating

· Serve food & beverage to guest when required.

Requirements:

· Diploma in Tourism / Hospitality Management

- MUST BE ABLE TO SPEAK ENGLISH WELL

· Good people skills

- Likes to chat with customers

· Good organizer and planner

· Service-orientated

· Ability to operate with flexibility and creativity.

· Well-groomed

· Proactively taking on additional responsibilities where required.

· Can think out of the box

· A minimum of 3 years’ experience with customer service preferably at a hotel or a restaurant

BENEFITS

• 5 day week/ 52 hours
• $2500 to $3500 (depending on experience and skills set)
• 12 days of AL (up till 17 days)
• Monthly Attendance Incentive
• Yearly Long Service Award (up to $2000)
• Meal allowance