We are looking for a Service Desk Operator to join our team and provide exceptional Level 1 technical support and customer service.

In this role, you will diagnose and resolve hardware, software, and network connectivity issues, manage incidents using a ticketing system, and escalate complex problems as needed. You will also help maintain our knowledge base, coordinate with vendors for onsite support, and ensure adherence to data center security procedures.

Key Responsibilities:

• Provide prompt and efficient customer service
• Troubleshoot and resolve Level 1 technical issues
• Log and track incidents, escalating when necessary
• Maintain and contribute to a knowledge base of common issues
• Coordinate vendor support for on-site troubleshooting
• Adhere to data center security protocols

Qualifications:

• Strong customer service orientation with excellent communication skills
• Basic understanding of IT infrastructure and networking
• Problem-solving skills and technical aptitude
• Ability to work both independently and in a team
• Flexibility to work rotating shifts (24/7 coverage)

To apply, please send your latest resume, in word format outlining your relevant experience and qualifications to [email protected]. We look forward hearing from you.

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.

Please note that unfortunately, at this moment, our client is unable to extend support to candidates under the EP, SP, or WP schemes.

Thank you for your understanding.

EA Personnel Name: Ong Irene

EA Personnel Registration Number: R1980370

EA License no.: 21C0783

Job Title

Service Crew

Occupation

FOOD SERVICES SERVER

Job Description & Requirements

Job Description:

• Process Payments. Service crew members process cash, check, and credit card payments using cash registers and digital systems.
• Interact with Customers
• Use Selling Techniques
• Clean
• Maintain Stock
• Greet Customers
• Fill Food Orders
• Serve Food

Benefits:

• uniform and meals provided
• 40% staff discount all across outlets
• 5 days work week

Job Descriptions

# Supervision & Leadership:

• Oversee and coordinate the activities of service staff.
• Train, mentor, and provide feedback to service crew members to maintain high performance levels.
• Assist in recruiting, onboarding, and evaluating team members.
• Lead by example in demonstrating proper service techniques and upholding service standards.

# Customer Service:

• Ensure that all customers are greeted warmly and receive prompt, courteous service.
• Resolve customer complaints and inquiries in a professional manner.
• Monitor customer satisfaction and provide suggestions for service improvements.

# Operations Management:

• Manage daily operations, including opening and closing procedures.
• Monitor cleanliness and upkeep of service areas, ensuring compliance with health and safety regulations.
• Assist in managing inventory, ordering supplies, and maintaining stock levels.
• Oversee cashiering, ensuring proper handling of cash and transactions.

# Staff Scheduling & Time Management:

• Create and manage work schedules to ensure adequate staffing levels during peak times.
• Track staff attendance and ensure efficient use of resources.

# Quality Control:

• Monitor the quality of food, beverages, and service to ensure they meet the establishment's standards.
• Collaborate with kitchen staff to ensure timely and accurate food preparation and delivery

Job Requirements

• Proven experience as a Service Crew Leader or Supervisor in the F&B industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to handle customer complaints and resolve issues calmly and professionally.
• Good organizational skills and attention to detail.
• Proficiency in POS systems and basic computer skills.
• Flexibility to work in shifts, including evenings, weekends, and holidays.

Benefits

• There is No AWS but Bonus
• Meal allowance $8 per day. Medical coverage.

Working hours

• Split Shift / 6 days a week. 10.30am - 2.30pm, 5.30pm - 10.30pm.

JOB RESPONSIBILITIES:

• Ensure excellent service standards, respond efficiently to customers’ needs and maintain a high level of customer satisfaction.

• Handle and resolve our patient’s enquiries and/or feedback in a professional and tactful manner, including answering of phone calls.

• Main tasks include receiving patients at Reception counter/lounge, assist with Patient Registration, Billing/Payment and other administrative front-desk tasks.

• Assist with ad-hoc tasks assigned by the Management.

REQUIREMENTS:

• Preferably with 2 years of relevant experience in healthcare or similar capacity.

• Possess strong communication skills, patient and genuinely excited to help customers.

• Able to multi-task, problem-solve and manage time efficiently.

JOB DETAILS:

• 5 working days with 2 off days!

• 40 working hours per week. JOB BENEFITS:

• Exciting career progression!

• Long service cash awards. Up to $2,000!

• Medical & Dental benefits.

• 14 days Annual Leave (Can increase up to 18 days)

• Additional leaves (Birthday, Marriage etc.)

• Performance bonus.

Highlights:

Responsibilities:

• Responding to daily log in after sales service calls
• Planning of daily service schedule for technicians
• Prepare quotation
• Monitoring spare parts inventory
• Arranging schedule for preventive maintenance
• Other administration duties assigned from time to time

Requirements:

• Preferably with at least year of relevant experience.
• Excellent communication, interpersonal skills, and customer oriented.
• Proactive with a strong ability to prioritize tasks effectively.
• Capable of working under pressure and managing multiple tasks.

Working Location: Central / East / West / North
Basic Salary: $2,390 per month
Contract Duration: End September 2024 - 31 October 2024 (Extendable)
Working Hours: Office Hours

Responsibilities:

· Assist members of the public with their enquiries on government schemes and services (front-facing)

Requirements:

· GCE ”O” Level and above

· No experience required.

· Training will be provided

Interested candidates, please forward a copy of your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

This is a helpdesk officer role is an University. We are looking for -

Key Responsibilities:

• Respond to helpdesk tickets, phone calls, and emails from users experiencing technical issues.
• Diagnose and troubleshoot hardware and software problems, including network issues, operating systems, and applications.
• Provide step-by-step guidance to users, ensuring issues are resolved efficiently and effectively.
• Escalate complex issues to appropriate IT team members or external vendors when necessary.
• Maintain accurate and detailed records of support requests and resolutions using our helpdesk ticketing system.
• Conduct remote troubleshooting and provide clear instructions to users via phone or email.
• Stay updated with the latest industry trends and technologies to continuously improve support services.

Qualifications:

• ITE/Diploma in computer science or information technology field or related field
• Minimum 1 year of working experience in Technical Helpdesk operation
• Strong knowledge of Windows and macOS operating systems, as well as common office software and applications.
• Familiarity with networking concepts
• Good command of written and spoken English and Mandarin to handle English and Mandarin speaking customers.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Outstanding communication skills, with the ability to explain technical concepts to non-technical users.
• Customer-focused attitude with a commitment to providing high-quality support.

Working Location: Island-wide
Contract Duration: Up to 12 Months Contract
Working Hours: Monday – Thursday: 8.30am – 6pm, Friday: 8.30am – 5.30pm
Basic Salary: Up to $2,980 per month

Background:

This is a generic job posting for Entry Level applicants who are interested in a role within the Social Service sector. More details will be furnished during the screening process.

Responsibilities:

Your job duties may involve:

· Research Support: Assisting in conducting desktop scans and basic research activities such as conducting literature reviews, data collection, and data processing.

· Data Analysis and Reporting: Collecting, analysing, and presenting data from research activities to support decision-making and identify areas for improvement.

· Admin, Logistics, Operations Support (new): Prepare and consolidate management reports, administrative and logistical support for network sessions, events etc

· Casework Administration: Assist Caseworker in preparation of documents for on-site visits.

· Other ad-hoc duties as assigned.

Job Requirements:

· Diploma or Bachelor’s Degree in Psychology / Social Work / Social Sciences or other relevant disciplines.

· Immediate Starters are preferred (Not serving any notice period)

· Entry Level applicants with interest in the Social Service sector are welcomed to apply.

Interested candidates, please forward a copy of your resume to: [email protected].

We regret to inform that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

Before submitting your resume, kindly take note to include the following information or it will not be considered:

• Current and expected salary (please separate base salary from any allowances/ bonuses/ etc.)
• Relevant experience and references (if available)

The Sultan Hotel

Front Office Guest Service Officer (Full Time)

• 5-day work week, including rotating weekends and public holidays (off days for public holidays will be provided in lieu)
• Rotating 8-hour shifts

Responsibilities

• Registering all hotel guests and maintaining accurate cashier shifts
• Communicating and assisting hotel guests with all requests and needs
• Communicating with different departments to service guest requests
• Ensuring smooth running of front desk operations during shift
• Ensuring smooth transition between front office shifts
• Abidance by Standard Operation Procedures (SOPs)
• Maintaining and improving all aspects of hotel guest relations
• Maintaining the integrity of the hotel’s image

Job Benefits

FULL TIME (upon confirmation)

• Competitive base salary
• Monthly meal allowance
• Profit-sharing scheme eligibility ($100 - $500 per month when in force)
• Medical allowance
• Paid Annual Leave from 10 days
• Friendly and warm work environment

Applicant Requirements

• An excellent command of the English language is a must
• Applicants must be willing to work public holidays and weekends (with off days provided in lieu for public holidays)
• Applicant should be disciplined, service and people-oriented, and be comfortable interacting with an international clientele

Working Location: Island-wide
Contract Duration: Up to 12 Months Contract
Working Hours: Monday – Thursday: 8.30am – 6pm, Friday: 8.30am – 5.30pm
Basic Salary: Up to $2,980 per month

Background:

This is a generic job posting for Entry Level applicants who are interested in a role within the Social Service sector. More details will be furnished during the screening process.

Responsibilities:

Your job duties may involve:

· Research Support: Assisting in conducting desktop scans and basic research activities such as conducting literature reviews, data collection, and data processing.

· Data Analysis and Reporting: Collecting, analysing, and presenting data from research activities to support decision-making and identify areas for improvement.

· Admin, Logistics, Operations Support (new): Prepare and consolidate management reports, administrative and logistical support for network sessions, events etc

· Casework Administration: Assist Caseworker in preparation of documents for on-site visits.

· Other ad-hoc duties as assigned.

Job Requirements:

· Diploma or Bachelor’s Degree in Psychology / Social Work / Social Sciences or other relevant disciplines.

· Immediate Starters are preferred (Not serving any notice period)

· Entry Level applicants with interest in the Social Service sector are welcomed to apply.

Interested candidates, please forward a copy of your resume to: [email protected].

We regret to inform that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

Job Description

Liaising with and updating clients.

Preparing correspondence and documents.

Monitoring deadlines.

Preparing bills.

Any ad hoc tasks as may be required.

Job Requirements

Willingness to learn and a positive attitude.

Team player.

Proficiency in MS-Office.

Min “N” level.

Nice colleagues and a good work environment.

Training will be provided.

5-day work week with regular working hours.

Central location linked to MRT station.

SCOPE

The overall scope of the incumbent includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.

OVERALL OBJECTIVES

• Recommend, take order, and serve food and beverages to customers
• Answer guest questions and handle guest requests in a polite and efficient manner.
• Connecting with customers to build a loyal customer base
• Inventory monitoring and waste management and reduction
• Cashiering duties, outlet opening and closing procedures
• Do routine cleaning and maintain cleanliness of workstation.
• Follow food and beverage safety and hygiene policies and procedures.
• Lead the service and act as a role model to the team.
• Ensure a flawless service to the highest standards and as required by the department and the hotel.
• Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.
• Ensure a great communication within the team and able to hold team meetings in the absence of the Assistant Restaurant Manager.
• Attend the daily Food & Beverage Meeting in the absence of Restaurant Manager and Assistant Restaurant Manager.
• Other ad-hoc duties

REQUIREMENTS

• Warm, pleasant, friendly and confident, with good interpersonal skills.
• Possess good command of English
• Ideally you will have at least 1 year in a similar role within a restaurant/cafe environment.
• Familiar with HACCP requirements
• Knowledge of Health and Safety rules and procedures

Position: Full-Time Service & Bar Crew
Location: Singapore (Mama Diam & Lou Shang)
Nationality Requirement: Malaysian/Singaporean
Salary Range: $2,200 - $2,500

About Us:
Mama Diam and Lou Shang are two of Singapore’s most exciting and innovative F&B establishments, known for their modern local-inspired cuisine and creative beverage offerings. We are passionate about delivering exceptional dining experiences and are looking for enthusiastic and dedicated individuals to join our vibrant team. If you thrive in a fast-paced environment, love interacting with people, and have a flair for hospitality, we want to hear from you!

Job Summary:
As a Full-Time Service & Bar Crew member at Mama Diam and Lou Shang, you will be an integral part of our front-of-house team, responsible for delivering outstanding customer service and crafting delicious beverages. Your role will involve creating memorable experiences for our guests, from greeting them with a smile to ensuring they enjoy every moment of their visit. If you’re passionate about hospitality and eager to grow in the industry, this is the perfect opportunity for you.

Key Responsibilities:

• Customer Service (Hosting): Welcome and engage with customers in a warm and professional manner. Take orders, address inquiries, and ensure the timely and accurate delivery of food and beverages to provide a seamless dining experience.
• Bar Operations: Prepare and serve a variety of beverages, including both alcoholic and non-alcoholic drinks, following established recipes and standards. Keep the bar area clean, organized, and fully stocked at all times.
• Service Duties: Assist with setting up and clearing tables, maintaining cleanliness and organization in all service areas. Ensure that all service stations are well-stocked and ready for peak hours.

Qualifications:

• Nationality: Must be Malaysian or Singaporean.
• Experience: Previous experience in a similar role is preferred but not required. We provide comprehensive training to help you succeed.
• Skills: Strong communication and interpersonal skills. Ability to work efficiently in a fast-paced, high-pressure environment. Basic math skills for handling transactions are essential.
• Availability: Flexibility to work various shifts, including evenings, weekends, and public holidays.

What We Offer:

• Competitive Salary: Earn between $2,200 and $2,500, along with additional benefits.
• Growth Opportunities: We believe in nurturing talent—opportunities for professional growth and career advancement are available.
• Vibrant Work Environment: Be part of a dynamic and supportive team that values creativity, collaboration, and excellence in service.

Job Title: Part-Time Service Crew (Day & Night)
Location: Lou Shang
Pay: $10 - $15 per hour (based on performance)

About Us:
Lou Shang is a vibrant and cozy café + bar that brings a nostalgic twist to modern dining. Located above Mama Diam, we are passionate about delivering exceptional service and memorable experiences to our guests. We’re looking for friendly, reliable, and enthusiastic individuals to join our team as Part-Time Service Crew members. Whether you’re a student, looking for extra income, or passionate about the F&B industry, this role offers flexibility and a fun working environment.

Job Description:
As a Part-Time Service Crew member at Lou Shang, you’ll play a key role in ensuring our guests have an enjoyable and seamless dining experience. From greeting customers with a smile to serving delicious food and drinks, your contribution will help create a welcoming atmosphere that keeps guests coming back.

Key Responsibilities:

• Guest Engagement: Welcome and assist customers with a friendly and positive attitude, ensuring they feel valued from the moment they enter.
• Order Processing: Take and process food and beverage orders accurately, making sure all special requests are noted.
• Service Excellence: Serve food and drinks promptly, ensuring each guest receives their order exactly as requested.
• Restaurant Upkeep: Keep the restaurant clean, organized, and well-maintained throughout your shift, contributing to a pleasant dining environment.
• Payment Handling: Assist with processing payments when needed, ensuring transactions are handled accurately and efficiently.
• Team Collaboration: Work seamlessly with other team members to provide outstanding service and maintain a positive work environment.

Requirements:

• Experience: Previous experience in customer service or food service is a plus, but not required—we’re happy to train the right candidates!
• Communication Skills: Strong communication skills and a friendly demeanor are essential.
• Adaptability: Ability to work effectively in a fast-paced environment, handling multiple tasks with ease.
• Flexibility: Willingness to work a flexible schedule, including evenings, weekends, and public holidays.
• Basic Math: Basic math skills are necessary for handling payments accurately.

Why Join Us?
At Lou Shang, we’re more than just a workplace—we’re a community. If you’re looking for a part-time role where you can make a difference, learn new skills, and enjoy a supportive team, apply today! We look forward to welcoming you to the Lou Shang family.

Job Description:

• Attend to patients' enquiries and provide information.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents
• Assist patient with registration, billing, collection of payment and appointment scheduling.
• Assist in administrative duties
• Any ad hoc duties as per assigned

Requirement:

• Minimum GCE O Levels

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Kam Xiu Ping

EA Personnel Reg No: R21101828

Position summary statement:

Guest Service Team Leader (GSTL) works as a supervisor role of front office to manage all aspects of the front office, back office, and Pacific Lounge functions, in accordance with Pan Pacific Service Suites standards. He/she is responsible for increasing overall guests stay experience. He/she is portray as a role model, assisting Assistant Guest Relations Manager to train and drive the culture of the team along with the Company’s Core Values.

Responsible in meeting guest needs and exceed guest expectations. Addressing and rectifying guest concerns and complaints, and perform office duties such as associate work schedules, monthly reports, and coordinates with other departments. A competent working knowledge of the property management systems (PMS) and Standard operating process are required. GSTL is responsible of mentoring and coaching junior associates.

Primary Responsibilities:

• Provide professional, courteous, and efficient level of service to all internal and external guests in line with the Standard Operating Procedures.
• Ensuring a high level of liaison is maintained between front office and all other departments within the hotel.
• Deliver a level of personalised service that exceeds not only the expectation of the guests but will add a point of difference from the service provided anywhere else within the Serviced Suites.
• GSTL must always project a professional, business-like appearance by adhering to the uniform and personal hygiene guidelines. Portrays as a role model, assisting Assistant Guest Relations Manager to train and drive the culture of the team along with the Company’s Core Values.
• Allocating the room assignment, reviewing of arrival, VIP’s, amenities, and special requests. Coordinates and communicate with relevant departments to ensure all preference and special request are met.
• To provide supervision, direction, and management of room’s inventory for the Front Office with the objective of ensuring room types of preferences and accommodation is made available upon guest arrival.
• A competent working knowledge of the property management systems (PMS) and Standard operating process are required in performing Front Office tasks, processes, and systems such as registration, cashiering and room assignment while adhere to all company credit policies to ensure that all revenue expected will be received.
• Coordinate rooms related site inspections required by Sales. Monitors the ‘Manual Hold’ and ‘Work Order’ rooms.
• Presence in the guest area during high traffic times to assist the front office employees and to ensure smooth operations.
• To handle guest complains and feedback, and action on necessary steps for service recovery.
• Ensure that DM log is accurately updated.
• To monitor daily and monthly enrollment DISCOVERY Loyalty Program, guest benefits, points submission (if required)
• To check and verify Guest Service Ambassador cashiering and due out at end of every shift in accordance to set forth guidelines and ensure all cash floats are intact.
• Necessary reports must be completed and signed.
• To monitor due out rooms for the day (Departure Report by time) and ensure is cleared by end of the shift.
• Work closely with the Housekeeping Team to ensure discrepancies are identified.
• Train and develop team to the highest possible extend. Ensures that trainings are provided for technical, hospitality, communication, management, and organizational skills.
• Assist in orientation and training of new hires.
• To undertake any other tasks and assignments assigned by the Assistant Guest Relations Manager and Operations Manager.
• Ensure efficiency and the maintenance of operational readiness of equipment and supplies.
• To maintain the overall cleanliness of the Front Office, Lobby, Pacific Lounge and Living Room.
• Plan, organize, coordinate quarterly activities for guest and recommend ideas to enhance guest stay experience.
• To continuously strive and monitor Front Office objectives such as TripAdvisor and TrustYou.
• Process Food and Beverage knowledge and skills to facilitate Pacific Lounge operations during breakfast operations.
• Preforming of office duties such as associate work schedules and timesheets and monthly reports.

Requirement:

• Minimum 3 years experience as a Senior position in Front office preferably from a Deluxe Premier Hotel or Serviced Apartment.
• Has excellent background in guest or customer service.

**Job Opening: Service Crew for Italian Restaurant**

**Position:** Service Crew
**Location:** Positano Risto
**Working Hours:** 48 working hours per week
**Work Days:** 5-day work week

**About Us:**
Join our Italian restaurant and be part of a team that delivers exceptional dining experiences! We are looking for enthusiastic and dedicated Service Crew members who are passionate about customer service and Italian cuisine.

**Key Responsibilities:**

- Greet and seat guests with a warm and friendly attitude.
- Take accurate food and beverage orders and ensure timely service.
- Serve food and beverages to guests while maintaining high service standards.
- Assist in setting up and clearing tables efficiently.
- Handle guest inquiries and provide menu recommendations.
- Ensure the cleanliness and organization of the dining area.
- Work closely with the kitchen team to ensure smooth service flow.
- Process payments and manage billing accurately.
- Follow all health and safety regulations.

**Requirements:**

- Prior experience in a similar role is an advantage, but not mandatory.
- Positive attitude and a strong commitment to customer service.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Team player with good communication skills.
- Flexibility to work various shifts, including weekends and public holidays.
- Basic understanding of Italian cuisine is a plus.

**What We Offer:**

- Competitive salary and benefits.
- Opportunities for training and career development.
- A friendly and supportive working environment.

If you are passionate about hospitality and enjoy working in a dynamic setting, we would love to meet you!

**How to Apply:**

Please send your resume via Whatsapp to Positano compnay HP 97115833.

We look forward to having you on our team!

Job Description:

• To conduct home audits pertaining to Sustainbility & Environment during the weekends
• Able to commit a minimum of 2 weekends continuously

Job Requirements:

• Possess good command of English and an additional language (Mandarin/Malay/Tamil
• Polite & Friendly
• Customer-Oriented

Able to start work immediately or with short notice preferred.

Training will be provided and more details will be disclosed to shortlisted candidiates during interview.

Working Location: Island-wide
Contract Duration: Up to 12 Months Contract
Working Hours: Monday – Thursday: 8.30am – 6pm, Friday: 8.30am – 5.30pm
Basic Salary: Up to $2,980 per month

Background:

This is a generic job posting for Entry Level applicants who are interested in a role within the Social Service sector. More details will be furnished during the screening process.

Responsibilities:

Your job duties may involve:

· Research Support: Assisting in conducting desktop scans and basic research activities such as conducting literature reviews, data collection, and data processing.

· Data Analysis and Reporting: Collecting, analysing, and presenting data from research activities to support decision-making and identify areas for improvement.

· Admin, Logistics, Operations Support (new): Prepare and consolidate management reports, administrative and logistical support for network sessions, events etc

· Customer Service (x10, new): Assist members of the public in applying for financial assistance schemes. Various Locations island-wide.

· Casework Administration: Assist Caseworker in preparation of documents for on-site visits.

· COVID-19 Grants Audit: Involved in the audit of COVID-19 related schemes, manage feedback and appeals received from applicants audited.

· IT Support Management (new): Assist end-users in resolving account query and collate feedback on system improvements.

· Other ad-hoc duties as assigned.

Job Requirements:

· Diploma or Bachelor’s Degree in Psychology / Social Work / Social Sciences or other relevant disciplines.

· Immediate Starters are preferred (Not serving any notice period)

· Entry Level applicants with interest in the Social Service sector are welcomed to apply.

Interested candidates, please forward a copy of your resume to: [email protected].

We regret to inform that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

Responsibilities:

Quotations and Order Processing: Handle and process large volume of quotations and sales orders within the stipulated target time (including verifying and rectifying of part number errors on the orders)

Enquiries Management: Respond to enquiries from customers via phone, email and web chat in a prompt, courteous and professional manner

Claims Management: Process claims that arise from shipment delays, defective items, wrong pricing, etc

Communications: Collaborate with internal and external stakeholders to resolve any issues that may arise with regards to customers’ orders (including requesting of lead time changes to suppliers)

General: Encouraging customers to order online through the e-commerce store

Requirements:

· Minimum GCE “O” Level Qualification

· Minimum 1 year of experience in order processing and handling of customer’s enquiries

· Positive work attitude, self-driven, independent, team player with strong customer service mindset

· Good communication and interpersonal skills

· Detailed-oriented with a strong focus on accuracy

· Able to multi-task and work under pressure

· Adaptable to a fast-paced working environment with a sense of urgency

· Proficient in Microsoft Office (Powerpoint, Excel, Word and Outlook)

· Immediate availability will be an added advantage

Working hours:
Monday to Friday: 9:00am to 6:00pm
*Rotational Saturday/PH: 9:00am to 3:00pm (paid Duty allowance on Sat/PH)

• 5 days, MNC,Central
• $2500 -$2900, AWS,bonus, overtime
• Medical/dental benefits
• Fast-paced environment

Responsibilities:

• Prepare quotations and process purchase orders from customers
• Provide high level telephone, email and web chat support to our customers
• Process claims arising from shipment delays, defective items, wrong pricing, etc.
• Rectify part number errors, request lead time changes to suppliers
• Liaise with stakeholders on customers’ orders
• Encourage customer to order through e-commerce store

Requirements:

• Minimum GCE “O” Level Qualification
• Minimum 1 year of experience in order processing and handling of customer’s enquiries
• Possess a service-oriented mindset with excellent customer service skills
• Good communication and interpersonal skills
• Able to work independently with minimal supervision and is a good team player
• Able to work under pressure
• Meticulous and organized
• Able to multi-task and work in a fast-paced environment
• Proficient in MS Office (especially in Microsoft Excel)
• Immediate availability will be an added advantage

Interested applicants, please send your resume to [email protected]

JOB SCOPE

• Managed food and beverage orders and served guests
• Assist with food prep, setup, and stock check, upsell items, and know the menu well
• Manage all restaurant phone & email reservations; administrative duties in the restaurant

JOB REQUIREMENTS

• Able to work on rotating shifts, weekends & public holidays
• Working days: 5 days per week
• Working hours: 44 hours per week
• Location: Close to Bayfront MRT

• Customer Service Oversight:
  • Supervise and mentor customer service teams to ensure prompt, courteous, and effective resolution of customer inquiries and complaints.
  • Develop and implement customer service policies and procedures to enhance customer satisfaction and loyalty.
  • Performance Metrics:
  • Establish and monitor key performance indicators (KPIs) for customer service activities.
  • Analyze customer feedback and service data to identify trends, areas for improvement, and training needs.
  • Customer Relationship Management (CRM):
  • Manage the CRM system to track customer interactions, sales, and support activities.
  • Ensure accurate and up-to-date customer information and generate reports for strategic decision-making.
  • Communication:
  • Act as a liaison between customers and other departments to resolve issues and improve overall service.
  • Develop and distribute regular customer service reports to senior management.
  • 
    
  • Logistics Systems Management:
  • Logistics Operations:
  • Oversee the end-to-end logistics operations, including warehousing, inventory management, transportation, and distribution.
  • Ensure efficient and cost-effective logistics processes that meet customer demands and delivery schedules.
  • System Implementation and Management:
  • Implement and maintain logistics management systems (LMS) and other relevant technology solutions.
  • Integrate logistics systems with other business systems (e.g., ERP, CRM) to improve data accuracy and operational efficiency.
  • Supply Chain Coordination:
  • Collaborate with suppliers, carriers, and third-party logistics providers to optimize the supply chain.
  • Negotiate contracts and agreements to secure the best terms and conditions for the company.
  • Continuous Improvement:
  • Identify opportunities for process improvements and implement best practices in logistics and supply chain management.
  • Conduct regular audits and assessments of logistics operations to ensure compliance with industry standards and regulations.
  • Reporting and Analysis:
  • Prepare and present regular reports on logistics performance, including metrics on cost, efficiency, and delivery times.
  • Use data analytics to forecast demand, manage inventory levels, and optimize routing and transportation schedules.

Job Description:

• Preparation for opening and closing of restaurant and retail space.
• Welcome customers and bid farewell as they leave the restaurant.
• Help customers to settle down and advise on ordering system.
• Answering queries regarding services, menus, offers or any other product related queries.
• Serve food to customers in an effective and polite manner.
• Assist kitchen staff whenever required.
• Clean tables after customers have left and clearing dishes throughout customers dine in.

This job has the following work schedule:

• Retail hours
• 5.5 days / week
• Overtime
• Parkway Parade

Benefits & Perks

This job has the following benefits:

• Medical coverage
• Employee discounts
• Training & professional development
• Paid overtime
• Paid sick leave

We regret only short-listed candidate will be notified. All applications will be treated with the strictest confidence.

By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

YOUR SUCCESS IS OUR ACHIEVEMENT!

EA License No: 05C3451

EA Personnel Reg No: R23113395

Ashley Soo Li Kim