Field Service Engineer

We are looking for experienced full-time Field Service Engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3-5 years of IT deskside support experiences.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: East, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Looking for F&B Service Crew

Location: Toa Payoh Central / Serangoon Garden Way

Job Scope:

-Basic Opening and Closing duties for the restaurant

- Greet customers and present menu

- Arrange table settings and cleaning

- Serve food/drinks

Requirements:

- At least 18 years old

- Singaporeans & PR

- 5.5 days work week

- Training provided

- Meal Provided

- Willingness to learn and a positive attitude

job Description:

~ excellence in customer service

~ ensure the outlet is clean and organized

~ carries out duties and responsibilities

~ follows strictly Standard Operating Procedures concerning hygiene, health, and safety in the outlet.

- Welcome customers, and deliver high-quality service to ensure great experiences

- Maintain overall restaurant cleanliness

- Perform daily operation tasks

- Provide excellent customer service

Field Service Engineer

We are looking for experienced junior and senior full-time Field Service Engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: East, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Job Responsibilities

• Processing of Chain Pharmacies orders on daily basis, and informing customers should there be any short expiry items/no stock
• Processing of Purchase Order via email & fax
• Calling of customers regarding their orders when required
• Releasing of ad-hoc Blanket orders as requested
• Processing of Credit Note Return and Sales Exchange request
• Preparing of Deliver Order when needed
• Coordinating between store & customers for prompt delivery of orders
• Coordinating with finance to ensure timely payment and releasing of customers’ goods
• Other related duties as assigned

Job Requirements

• Candidate must possess at least a N’ Level
• Meticulous and fast learner
• Strong communication skill with pleasant personality
• Ability to work under pressure
• Proficient in computer skills, knowledge of Microsoft AX Dynamics will be an advantage

Job Summary:

• Industry: Healthcare
• Location: Novena
• Employment type: 3-year contract (open to extension/conversion to permanent)

Job Responsibilities:

• Work closely with the management committee in overseeing the project from planning and approval to execution
• Work closely with clinicians to develop service plans and translate these plans into design and infrastructure requirements
• Work with the finance department and other key stakeholders to develop a detailed business case proposal
• Lead and/or facilitate discussions with diverse stakeholders across clinical divisions in the conceptualisation of clinical and supporting services. This includes gathering and analysis of statistics, research of best practices and different models of care to synthesise concepts and ideas into a clear implementation proposal.
• Plan and execute key strategic plans in line with future models of care for services while focusing on new paradigms in a post-COVID-19 environment. This will involve developing and managing project charters, planning and maintaining the budget requirements and project schedule to execution to ensure completion on time, within budget and quality parameters.
• Lead engagements with government and other external agencies on issues pertaining to the conceptual model, business case and service plans.
• Co-leading the secretariat team to support assigned Committees led by CEO and its supporting Workgroups.

Job Requirements:

• Recognised Bachelor's degree in any discipline with at least 5 years of working experience. Candidates with more than 10 years of experience may be considered for managerial positions
• Degree in healthcare or biomedical sciences will be an advantage
• Relevant working experience in healthcare or operations preferred
• Strong team player, highly motivated and action-oriented with excellent planning, analytical and critical thinking skills
• Excellent communication and interpersonal skills and demonstrated ability to engage multiple stakeholders at all levels
• Excellent written skills (English), especially in paper and minute writing
• Proficient with data analysis and presentation software to prepare presentations comprising clear and concise messaging with visually appealing infographics
• Strong project management skills and ability to prioritise multiple projects and work effectively under tight deadlines
• Ability to work under pressure, adaptable, resourceful and strong problem-solver
• Dedicated and willing to go the extra mile to see things through

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

Registration No: R23113834

Permanent, Singapore-based Electronics Service/Application Engineer for Electronics Test and Measurement Instruments. 5 days week (9.00 AM to 6.00 PM) Located near Lavender MRT station.

· Perform hands-on troubleshooting, service and repairs either in house or on-site.

· Provide on-site implementation, commissioning, testing and system integration support.

· On-the-job training is provided.

· Support Existing and New Project

· Any other duties as assign by superior and management

Job Requirements:

· ITE /NiTEC, Diploma in Electronics Electrical Engineering.

· Fresh graduate or 1 year or more working experience

· Preferable experience in Electronics Test and Measurement Instrument/Power Engineering/Battery

· Class 2/3 driver licence.

· Good work ethics and must be willing to learn and follow instructions

Applicants who possess relevant experience and willing to take the challenge are most welcome to apply. Salary will commensurate with years of working experience.

Please submit your updated resume with recent photo in MS Word or PDF format and indicate current and expected salary. Only shortlisted candidates will be notified.

Job Type: Full-time

Expected Start Date: 04/09/2023

Job Types: Full-time, Permanent

Salary: $2,500.00 - $5,500.00 per month

Permanent, Singapore-based Electronics Service/Application Senior Engineer for Electronics Test and Measurement Instruments. 5 days week (9.00 AM to 6.00 PM) Located near Lavender MRT station.

· Perform hands-on troubleshooting, service and repairs either in house or on-site.

· Provide on-site implementation, commissioning, testing and system integration support.

· On-the-job training is provided.

· Support Existing and New Project

· Any other duties as assign by superior and management

Job Requirements:

· Diploma in Electronics Electrical Engineering.

· 5 year or more working experience

· Preferable experience in Electronics Test and Measurement Instrument/Power Engineering.

· Class 2/3 driver licence.

· Good work ethics and must be willing to learn and follow instructions

Applicants who possess relevant experience and willing to take the challenge are most welcome to apply. Salary will commensurate with years of working experience.

Please submit your updated resume with recent photo in MS Word or PDF format and indicate current and expected salary. Only shortlisted candidates will be notified.

Job Type: Full-time

Expected Start Date: 04/09/2023

Job Types: Full-time, Permanent

Salary: $3,500.00 - $5,50.00 per month

Field Service Engineer

We are looking for experienced junior and senior full-time Field Service Engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: East, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

What you will do

Team Leadership

• Assign and rotate responsibilities.
• Manage team development.
• Monitor performance.

Customer Collaboration and Improvement

• Drive improvements with affiliates.
• Participate in cross-functional projects.
• Conduct monthly reporting and reviews.

Customer Order Processing and Shipment Management

• Ensure timely order fulfillment.
• Manage backlog and communicate proactively.
• Ensure accurate billing and CN issuance.

What you bring

Experience

• 3-5 years experience in Supply Chain Environment
• Customer service experience with customer centric mindset
• Leadership experience is highly preferred

Personal competencies

• Excellent communication and interpersonal skills, with the ability to build strong relationships with both internal and external stakeholders.
• Strong analytical skills with the ability to interpret data and drive insights.
• Proficiency in Microsoft Office suite, with advanced skills in Excel and PowerPoint.

Who we are

At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

This role will report to the Customer Service Team Leader.

As a Customer Resolution Executive, you will be the go-to person for our offshore Customer Service Officers. You will be involved in assisting the Customer Service Team Leader in managing day-to-day operations of the contact center - provide insights, advice and approvals to technical cases escalated by our customer service officers and take over any complex cases and complaints as a level 2 support staff. This role requires you to have a strong interest in consumer electronic products and keeping up-to-trend with the technologies. Your main goal will be to ensure customer satisfaction and provide a positive experience with our brand.

Job Descriptions:

1. Provide timely, accurate and quality responses to complex cases, complaints and VIP customers via various contact points such as Emails, Live Chats and Phone Line
2. As the 2nd level support, review escalated cases and provide advice to frontline agents
3. Build sustainable relationships and act as the liaison between customer service department and various BUs such as technical team, operations team, etc.
4. Resolve customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and customer satisfaction
5. Identify emerging issue with products and provide insights to Team Leader early through data collection and an 'eye for details'
6. Audit works submitted by agents to ensure data integrity and accuracy
7. Analyze customer data and feedback to identify trends and opportunities for improvements. Work with Team Leader to design and implement changes

Requirements:

• Minimum Diploma holder
• Competent in written and spoken English. A second local language is a bonus. (Chinese, Malay, Tamil)
• Previous experience working in a contact center (technical support and e-commerce will be an advantage)
• Basic understanding on consumer electronics and smart appliances such as monitors, smart TVs, etc
• Strong interest in consumer electronics and technology
• Think big - make decision based on risk assessment and proper judgement
• Be a self-starter and always seeks to improve yourself - dare to step outside of your comfort zone
• Data driven - you will be required to generate data, structure them and provide insights

Job Role:

• To man the customer service counter and provide service support, attending to tenants and shoppers’ enquiries / feedbacks

• Assist in various activities of the shopping mall

• Provide quality customer service

• To perform other ad-hoc duties as and when assigned

Job Requirements:

• GCE 'N’ levels and above

• Preferred to have relevant experience in a shopping mall or retail environment

• Passionate and committed to delivering high service standards

• Pleasant, enjoy serving others and a good team player with strong communication and interpersonal skills

• Able to perform shift duties including weekends and Public Holidays

Field Service Engineer

We are looking for experienced junior and senior full-time Field Service Engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: East, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Salary: Basic $3,500 - $4,500 + transport allowance (if drive) + VB

Time: Monday - Friday (8.30am to 5.30pm)

Location: Boon Lay Way

Responsibilities:

• Manage a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts.
• Identify potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers.
• Identify potential opportunities with existing and new customers and update customers on Service Valued Added Offering.
• Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships.
• Resolve customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.
• Organize regular Service Reviews with customers and Ops team on hot jobs and critical issues.
• Understand customers / Vertical Market Needs and determines pricing and selling strategies.
• Prepare and reviews contract terms and conditions.
• Present the proposal to the customer.

Requirements:

• Diploma to Bachelor's degree in engineering with at least 2 years’ relevant sales experience.
• Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage.
• Ability to read, analyse, and interpret engineering documents.
• Ability to respond effectively to the most sensitive inquiries or complaints, to read and to comprehend instructions, correspondence, and memos.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Driven to delight the customer with options/offerings to meet their needs.
• Willing to learn new options/offerings and upgrade their skillset to better serve customers.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

We regret to inform you that only shortlisted applicants would be notified.

Dynamic Human Capital Pte Ltd | EA License No.: 12C6253

Lon Kei Hin | EA Personnel No.: R23116368

Key responsibilities:

• Be the voice of the customer for quality and any other post-sale technical issue within Micron factories;
• Handle customer factory audit requirement
• Provide technical or operational quality issue resolution support to customers
• Lead critical customer quality improvements/projects/initiatives related to factories that can improve quality and customer satisfaction
• Ensure customer requirements are reflected in processes, procedures & standards
• Drive quality-related proactive and reactive communication
• Track, update & close all customer action items (AI) on time
• Work closely with the customer to resolve their key care-about
• Lead for quality scorecard tracking and improvements
• Run, schedule and lead quality engagements
• Communicate/track and close customer quality processes requirements
• Work with different internal teams to ensure robust, closed-loop on customer requests/ requirements
• Close collaboration with internal teams on the 8D problem-solving process to prevent reoccurrences

CQE Performance & Behavior Expectations

• Demonstrates leadership, pro-activeness, assertiveness and accountability
• Demonstrating intellectual curiosity to fully understand customer experience associated with quality issues identified is a key attribute to the success
• Team leadership- influencing, relationship building, customer focus, efficiency, and self- development
• Strong interpersonal skills at different levels including executives
• The ability and able to travel when required; travel required (about 10%)

Preferred:

• Familiarity with semiconductor fabrication and packaging technologies, device physics, quality and reliability fundamentals
• Good knowledge of SSD quality related items such as SSD test, production, IQC, RDT, QPA,
• SSD production troubleshooting and failure analysis experience
• Good project management
• Customer facing experience and SSD production process experience are preferred
• A high degree of shown self-initiative and ability to think and act independently
• Excellent English verbal, written communication skills, and presentation skills
• Outstanding multi-tasking and problem-solving skills
• Work under tight timeframes, prioritize exciting activities and strive for results is a must
• Collaborate with multi-functional teams to understand needs and translate them into actionable plans, work, and resource requirements
• Optimally interact with a wide range of personalities and handle conflicts in priorities

• At least 5 years of consultancy experience with a minimum of one end-to-end project, preferably more.
• Proficiency in NodeJS, network protocols, and other front-end related technologies, with in-depth experience in at least one of the mainstream front-end frameworks (Angular or Mobile development for iOS and Android).
• Understanding and experience of MongoDB database, message systems, and cache systems.
• Proven experience in application management or a related field.
• Strong understanding of application architecture, databases, and infrastructure.
• Exceptional problem-solving skills with a track record of analyzing complex technical challenges and providing innovative solutions.
• Excellent communication skills, with the ability to effectively convey technical concepts to both technical and non-technical stakeholders.
• Familiarity with Agile/Scrum methodologies and a history of delivering high-quality software in an Agile environment.
• Bachelor's degree in Computer Science, Information Technology, or a related field.

Interested candidates, please send over your resume to [email protected]

Field Service Engineer

We are looking for experienced junior and senior full-time Field Service Engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: East, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Salary: Basic $2,100 - $2,600 + OT pay + VB

Time: Monday - Friday (8.30am to 5.30pm), alternate Saturdays (8.30am to 12.30pm)

Location: Senoko Road

Responsibilities:

• Represent the Company in a professional manner, maintaining a positive and empathetic attitude at all times.
• Identify and respond to customers’ needs by providing accurate information and advice.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution.
• Coordination with internal and external stakeholders like customers, contactors, workshop & etc.
• Prepare quotation and raise Work Orders accordingly.
• Raise job orders to workshops & contractors.
• Liaise with controllers & contractors on service/repair quality and price of work.
• Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers.
• Update the service/repair schedule and vehicle collection with customers.
• Perform basic investigation into customers’ complaints and rectify the problems by coming up with recommendation within guidelines.
• Escalate more pressing issues to supervisors.

Requirements:

• Min O Level.
• Able to work under pressure, multi-task, prioritize and manage time effectively.
• Meticulous and has a good work ethic.
• At least 1 year relevant customer service / administrative / support function experience.
• MS Office Skills.
• Familiar with CRM system advantageous.
• Attentive, adaptable and responsible with good communication skills.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

We regret to inform you that only shortlisted applicants would be notified.

Dynamic Human Capital Pte Ltd | EA License No.: 12C6253

Lon Kei Hin | EA Personnel No.: R23116368

Job Responsibilities

• Provide and ensure good customer service in the store
• Responsible for the sales and profitability of the store
• Manage and motivate a team to increase sales and ensure efficiency
• Ensure the cleanliness and maintenance of the store

Job Requirements

• Candidate must possess at least Higher secondary/College in any field.
• Preferably bilingual so as to be able to liaise with Mandarin speaking customers and associate.
• No work experience required.
• Preferably Entry Level specialized in Sales - Retail/General or equivalent.
• Able to work retail hours including weekends and public holidays
• Self-motivated and results driven with a positive personality
• Responsible for a positive working attitude
• Customer Service Oriented

Interested parties call 6298 0027 for more info.

Job Responsibilities:

• Ensure good after-sales support to customers by rendering the highest level of customer service
• Attend to customers' requests for service bookings, inquiries, and complaints about their vehicles promptly
• Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement
• Promptly input daily transactions of vehicle service/repairs and where necessary generate reports for customers’ review
• Identify and assess customers' needs to achieve satisfaction
• Provide accurate and valid information with appropriate solutions and alternatives to handle customers' vehicle requirements and complaints
• Build sustainable relationships and trust with the customers and commit to increasing customers' engagement level
• Recommend suitable packages and/or add-ons for customers
• Follow up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles
• Effectively handle multiple priorities, organise workload, meet deadlines, and perform detailed daily record-keeping and reporting
• Follow up on any outstanding payments
• Capture customers' feedback on the service levels, and present findings for Management's review
• Assist in evaluating and improving the current practices and processes and provide administrative support as part of workshop operation
• Any other ad-hoc duties assigned

Job Requirements:

• Minimum GCE ‘O’ Level or NITEC / Diploma in Automotive Technology or equivalent
• Experience in repair work scheduling and resource planning
• Good technical knowledge of car components and knowledge of repair estimates with the ability to identify and effectively solve problems
• Working knowledge of the motor insurance claim process would be an advantage
• Customer service-oriented, proactive, and independent with a positive working attitude
• Strong attention to detail, organizational and time management skills
• Able to multi-task and prioritise, articulate issues, problem identification, evaluation, and provide resolution
• Team player with self–discipline and willingness to learn qualities
• Strong administrative and coordination qualities
• Good interpersonal and communication skills with the ability to build strong customer relationships
• Flexible, friendly, helpful nature, and a team player
• Computer literate and proficient in Microsoft Office applications (Excel and Word)
• Possess a valid Class 3 driving licence

Salary: Basic $2,601 - $3,300 + VB

Time: Monday - Friday (8.30am to 5.30pm), alternate Saturdays (8.30am to 12.30pm)

Location: Senoko Road

Responsibilities:

• Overall in charge of the CSO and CSA team (frontline team).
• Champion the front line image of the Company to customers.
• Ensure accountability and integrity operational readiness of frontline team.
• Promote and enhance frontline team’s image and capability.
• Develop the team to achieve excellent service level, productivity and efficiency.
• Ensure compliance to company policies, financial, process and industrial standards.
• Develop all necessary policies and procedures to ensure the team’s operation is effectively maintained to ensure maximum efficiency.
• Ensure staff are appropriately trained and motivated to carry out their responsibility to the required standards.
• Deal openly and promptly with any problems and effectively identify and manage risk as appropriate.
• Constantly review and streamline workflow and working conditions in order to achieve labor turnover and efficient operation.
• Provide the point of escalation for team for any operational issues.
• Prepare reports & present recommendations to external stakeholders and management.

Requirements:

• Min Diploma level.
• Possess excellent interpersonal communication skills (written & verbal), customer centric mindset and problem solving ability.
• Computer savvy (MS Office, CRM system).
• Prior experience of at least 1-2 years in leading a team of customer service and general administration team (same service of commercial vehicles) or similar trade (automotive/logistics/industrial).
• Possess strong leadership skills.
• MS Office Skills.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

We regret to inform you that only shortlisted applicants would be notified.

Dynamic Human Capital Pte Ltd | EA License No.: 12C6253

Lon Kei Hin | EA Personnel No.: R23116368

We are a world leading supplier of climate solutions for the future. We offer innovative, efficient and sustainable solutions for customers in industries where controlling indoor humidity, temperature and energy efficiency is mission-critical. Together, we work to support our customers in creating a healthier planet. Come work for us and be part of this exciting journey.

About the job

We are looking for a dynamic and skilled Service Sales Engineer to join our team. In this role, you will be pivotal in expanding our service contract sales, and engaging with new and existing clients to meet our sales targets. Your expertise in mechanical engineering will be vital in providing tailored solutions and maintaining strong customer relationships. If you are a motivated individual with a blend of technical acumen and sales prowess, this role offers a challenging yet rewarding opportunity.

Role and Responsibility:

• Expand service contract sales, focusing on both acquiring new clients and retaining existing ones to achieve sales objectives and targets.
• Provide customers with quotations for spare parts, focusing on standard items.
• Establish and maintain ongoing, positive relationships with our existing customer base to secure and cultivate future business opportunities. This includes recommending equipment upgrades tailored to customer needs.
• Deliver accurate monthly sales forecasts and reports of area of responsibility.
• Ensure enforcement of all service jobs and purchases, ensure all are correctly captured, ordered, invoiced, and fulfilled in a timely manner.
• Participate in marketing initiatives to enhance sales performance.
• Perform any other tasks or duties as assigned by the Company.

Candidate Requirements:

• Minimum Higher NITEC or Diploma in Mechanical Engineering or a related field.
• At least 2 years of relevant sales experience in a similar role.
• Able to read, understand, and interpret technical manuals and schematics.
• Able to work independently and a team player with excellent interpersonal and communication skills.
• Must possess a Singapore Class 3 Driving License.

At Munters, you get the chance to influence and solve meaningful problems for society. We lead with an absession for climate, with people in the core and sustainability as part of the DNA.

Job Description & Requirements

• Process customer orders.
• Process purchase orders to vendors.
• Liaise with vendors on the rescheduling of products. Escalate and resolve line-down problems.
• Monitor delivery schedules and expedite delivery of purchases.
• Investigate and resolve problems with deliveries.
• Process returns /claims. Arrange the return of damaged stocks to vendors.
• Liaise and follow up with vendors on shortages or excess shipments.
• Responsible for providing weekly reports as required.
• Coordinates date and times of delivery to customers based on coordination with all departments applicable.
• Develops and maintains relationships with purchasing contacts.
• Check & verify invoices received from forwarders or courier companies before a/c processes payment, and raise SS documents if the charges are supposed to revert back to suppliers or customers.
• Any other related projects/duties not indicated above will be assigned by the superior from time to time.
• Liaison with sales, assist in processing quotations and orders loading.
• To ensure timely delivery of shipments.
• Constantly work on improving purchasing processes and developing cost-reduction initiatives.
• minimum GCE “O” level or equivalent.
• 2-3 years of working experience in customer service or buyer field.
• Proficiency in MS Office, especially MS Excel.
• Knowledge of ACCPAC will be an advantage
• Effective communication skills and negotiation skills.
• Initiative and hardworking.
• Follow-up and attention to detail.

Job Summary:

• Industry: Healthcare
• Employment type: 2-year contract (renewable/convertible to permanent position)
• Working schedule: 5 days’ work week (Monday to Sunday, inclusive of Public Holidays), on 3 rotating shifts (morning, afternoon and midnight).

Job Responsibilities:

• Ensure the department’s operational readiness
• Ensure that workstations are always kept tidy and clean
• Ensure sufficient stationery stock
• Assist with a smooth patient journey
• Provide administrative assistance in the daily operations and department events
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time

Job Requirements:

• Minimum GCE “O” Levels qualification or equivalent.
• Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage
• Team player with good communication, customer service and interpersonal skills.
• The ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and different clinics when needed
• Prior experience in hospitality or service industries will be an advantage

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

Registration No: R23113834

Field Service Engineer

We are looking for experienced junior and senior full-time Field Service Engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: East, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Customer Service Executive - Full Time

We're looking for a meticulous and independent individual to join our team.

You will be in charge of attending to customer's emails

• Reply to all online enquiries and is responsible for efficient, prompt and thoughtful response to customers.
• Handle and resolve customers' complaints, provide appropriate solutions, and follow up to ensure resolution.
• Process exchanges, returns and issue credits
• Uphold efficiency and customer satisfaction.
• Handle and process customer's exchanges and returns efficiently.

Some traits that we are looking for:

• Positive with a willing to learn attitude
• Strong communication & interpersonal skills
• Customer-orientated and passionate
• Ability to solve issues efficiently
• Has a high level of professionalism, work ethics and honesty
• Meticulous

Requirements:

• A strong interest in fashion
• Good command of English
• Min education: Diploma
• Basic Excel Skills required
• Able to work independently
• Minimum commitment of one year
• Only Singaporeans or Perm Residents
• Will be required to work on weekends

How to apply:

Send your application to: [email protected]