Customer Success Specialists play a crucial role in ensuring that customers derive maximum value from a product or service, ultimately fostering long-term satisfaction and loyalty. Their responsibilities typically include:

Customer Support: Serve as a primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing technical assistance promptly and effectively.

Product Education: Provide training sessions & educate customers on how to effectively use the product or service to maximize its value.

Onboarding: Guide new customers through the initial setup and implementation process, ensuring a smooth transition onto the product or service.

Cross-functional Collaboration: Work together with teams across the organization, including sales, marketing, product development, and support, to ensure a unified and positive customer experience.

Salary: $4,300 Basic + Transport Allowance ($1,200 with own car / claims if without) + OT Pay + Standby Allowance $350
Work Days: 9am to 5:45pm from Mon to Fri
Work Location: Paya Lebar (near MRT)

Responsibilities:
• Responsible for all preventive and corrective support functions necessary to ensure high level of customer satisfaction with company’s range of products.
• To plan corrective and preventive action visits for local customers.
• Provide technical support to local customers to ensure customer needs are met.
• Adhere to procedures and processes to ensure department’s KPI are met.
• Report issues and customer feedbacks to his supervisor or regional support team on a monthly basis.
• Review and maintain spare parts to support operations.
• Required to provide 24 hours standby for local customers on a weekly rotational basis.

Requirements:
• Diploma / Degree in Biomedical / Mechatronic / Electronics Engineering or equivalent
• At least 3 years of field service work in medical related equipment or in vitro diagnostic device
• Proficient in Microsoft office applications
• Good communication and interpersonal skills, resourceful, analytical, strong trouble shooting skills, customer focus, team spirited with positive working attitude
• Maintain at all times the highest standards of professional and personal conduct when interacting with internal external customers
• Willing and able to be on standby 24/7 for 2 weeks in a month (with standby allowance and overtime pay)

Please submit your resume in MS Word format to [email protected]

Please remember to include your
1) Recent photo
2) Current salary & Expected salary
3) Notice period

UNITED PERSONNEL SERVICES
21 Bukit Batok Crescent
#11-74 WCEGA Tower
Singapore 658065
www.united-personnel.com

EA Licence No.: 05C5278
Registration No.: R1103477

(All applications will be treated in strictest confidence. We regret that only shortlisted candidates would be notified)

InfoHost Pte Ltd is a company that aims to be a one-stop shop for information products and library technologies. Our ability to provide a full spectrum of related products and services with localized support, establishes us as a key information industry partner.

As part of our growing company, we are seeking for a dedicated, hardworking, and passionate about customer service to join us for the following job opening:

Responsibilities:

· Deliver virtual or onsite product training sessions to customers

· Consult with customers on best practices for their organization’s usage of the product

· Responsible for performing customer needs and solution finding sessions

· Identify needs for additional features and training that enhance customer success and retention

· Speak with power users in the organization and identify opportunities for expansion of account usage

· Provide customer feedback and/or requirements to the Sales team

· Stay up-to-date and be a subject matter expert on all new product features rollouts

· Attend all sessions organized for products purposes

· Participate in training/mentoring new team members

· Familiarity with SaaS product and ability to employ strategies in online environments

· Perform additional duties as assigned

Requirements:

· Minimum a Diploma Holder.

· Must be IT savvy and familiar with SaaS products.

· Good analytics and problem solving skills.

· Good interpersonal and communication skills.

· With a minimum of 4 years working experience in Customer Support role preferred.

· Must be able to converse and write well and clearly in English language. Able to speak in Mandarin will be an added advantage.

· Candidates who are able to start immediately will be given preference.

Interested candidates are encouraged to write in to [email protected] along with:

· A detailed resume

· Expected salary

· Recent photograph

· Contact number

· Notice/availability period

Job Descriptions:

Accounts

• Support duties related to accounts receivable functions
• Taking customers orders and inputing sales orders and invoices into the system
• Keep track of outstanding invoice & follow up for payment
• Compile and prepare routine reports and summaries
• Assist in month-end closing bank recon & expenses reports
• Maintaining client relations.
• Tracking sales data to ensure the company meets sales quotas.
• Creating and presenting sales performance reports.
• Any ad-hoc duties will be assigned as needed.

Customer Service

• Attend to customers who call-in with enquires and request for quotations, or directing them to the appropriate sales person
• Assist sales persons to prepare quotations for customers
• Provide delivery status or updates of customers’ orders, coordinate changes if necessary
• Update changes in customers’ information
• Update inventory records, customers’ sales records and price change information
• Coordinate with store for collection and delivery of goods
• Perform any other Ad Hoc projects and assignments as and when required

Job Requirements:

• Singaporeans and PR Only.
• Proficiency in Tamil is an advantage.

Other Information’s:

• Salary: $2,200 - $2,700 per month
• 5.5 days’ work week (alternate Saturdays)
• Able to work with minimum supervision

Job Description:

1. Trouble-shoot & perform preventive maintenance of Aviation Physiological Training (APT) equipment.
2. Involved in the installation of new equipment & decommissioning of obsolete equipment.
3. Provide necessary support to the overall IT infrastructure & hardware.
4. Install & remove electrical, computer equipment such as PLC, servo drive, computer, monitor etc.
5. Maintain proper equipment operation, service reports, preventive maintenance records & other system relation documents.
6. Report all equipment issue to Service Manager.

Requirements:

1. Diploma/Degree in Electrical, Electronic Engineering, Mechatronics or equivalent.
2. 2~3 years of experience in related field required.
3. Good communication skills to explain technical issues.
4. Able to work with minimal supervision.
5. Independent, mature & team player.
6. Pleasant personality & able to build good rapport with colleagues & customers.
7. Travel within Asia required.

Summary:
- Islandwide, 5days - 44hours/ week
- Luxury Watch & Skin Care
- Basic up $2000 + Commission, Gross Up $5000
- AWS & Bonus, Fun Working Team

Responsibilities
- Provide excellent customer service while achieving sales target
- Assess customers’ needs and provide assistance and information on product features
- Build productive trust relationships with customers
- Maintain and manage merchandise displays and inventory

Requirements:
- Customer service oriented
- Able to work retail hours (i.e. shift work, public holidays and weekends)

Please submit your updated resume in MS word format by using the APPLY NOW BUTTON.

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Khor Wan Ying (R22109948)

Responsibilities:

• To assist in liaison with sub-contractors, suppliers and vendors.
• Responsible in planning maintenance schedule and monitor the schedule to ensure that works are completed within stipulated schedules with skill, efficiency and quality.
• General administrative works.
• Preparation of maintenance schedule after the project handover form signed off by client and received from respective project engineers within two weeks’ time.
• Prepare quotation and costing for minor works, Adhoc works & maintenance.
• Assist in building Permit-To-Work submission & worker security clearance for all the maintenance works and minor works.
• To maintain stock record.
• All other adhoc duties as instructed by the superior.

Requirements:

• Minimum ITE / Diploma
• 2-3 years of related experience
• Proficient in MS Office and Excel
• Good Verbal and written communication skills and able to interact with people at all levels
• Ability to work independently and as a team
• Able to start work immediately or within short notice

At Lion Heartlanders, we pride ourselves on creating unforgettable educational experiences for our clients. As a dynamic travel agency, we specialize in crafting personalized tours and adventures tailored to the unique preferences of each client. We are passionate about inspiring locals to embrace and cherish the beauty, culture, and heritage of our country and dedicated to providing exceptional service at every step of the journey.

We are seeking a motivated and customer-focused Sales Executive to join our sales team. The ideal candidate will have a passion for educational tours, excellent communication skills, and a strong drive to achieve sales targets. As a Sales & Customer Relations Executive, you will play a key role in handling sales enquiries, booking tours, and providing exceptional service to our clients. Join us if you enjoy interacting with people and are looking to challenge yourself in the travel industry, that is only expected to get bigger & better with the recovery from the pandemic!

Responsibilities:

• Handling of sales enquiries, tour bookings, customizations, and amendments
• Prepare sales quotations, tour proposals and itineraries for customers
• Assisting with sales outreach, cold calling, EDMs etc.
• Generate leads, reach out to potential clients, pitch and close sales
• Coordinating with Ops team in relation to sales matters
• Assist in operational procedures i.e customization of tours, tour logistics and on the ground management
• Data entry to ensure all sales records, databases are up to date
• Assist in post-sales work which includes following up with client experience, getting reviews
• Liaising with clients, vendors, and suppliers on behalf of managers
• Communicate and liaise with finance team with regards to invoices and payments
• Work with internal and marketing teams to achieve company strategic objectives and goals

Requirements:

• Sales experience, preferably in the travel industry
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work effectively in a fast-paced, dynamic environment.
• Proficiency CRM software is a plus
• A passion for the country and culture

Join us at JNA Real Estate! We're on the lookout for a young and passionate individual to join our team in a client care role. If you're eager to make a difference and thrive in a dynamic environment, we want to hear from you! Apply now and be a part of our journey in providing exceptional service to our clients.

Responsibilities

Client Interaction

• You'll be the friendly face they connect with, answering their questions, addressing concerns, and ensuring they feel heard and valued.
• Let your charisma shine as you build and nurture positive relationships with our clients through various fun and effective communication channels like phone, email, and even in-person meetings.

Project Support

• As part of our dynamic team, you'll play a crucial role in managing and coordinating various projects, ensuring they run like clockwork.
• Collaborate with team members to ensure project timelines and objectives are met.

Data Management

• You'll be the guardian of our databases, contact lists, and all things client-related, making sure everything is organized with ninja-like accuracy and confidentiality.
• Dive into the world of data analytics as you generate reports and insights to help steer our ship towards success.

Issue Resolution

• Become the superhero of problem-solving! With your quick thinking and resourcefulness, you'll tackle client issues and concerns head-on, working closely with our internal teams to deliver effective solutions.
• Keep track by documenting and tracking client interactions, feedback, and resolutions. Your efforts will help us level up our service quality and keep our clients smiling!

Requirements

• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Ability to handle confidential information with discretion.
• Real estate industry knowledge or interest is a plus!

Benefits

• Dynamic Work Environment: Join a young and vibrant team where every day is filled with excitement and energy.
• Hands-On Experience: Gain invaluable hands-on experience in the fast-paced world of real estate, setting you up for success in your future career endeavors.
• Learning Opportunities: Immerse yourself in a supportive learning environment where you'll have the chance to learn from experienced professionals while also bringing your fresh ideas to the table.
• Team Collaboration: Be part of a collaborative team culture where everyone's input is valued, and teamwork makes the dream work.
• Mentorship: Receive guidance and mentorship from seasoned professionals who are passionate about helping you succeed.
• Fun Team Activities: Enjoy regular team bonding activities, social events, and outings that make coming to work feel like a blast.
• Flexible Work Arrangements: Benefit from flexible work arrangements that accommodate your schedule and lifestyle, ensuring a healthy work-life balance.
• Recognition and Appreciation: Feel appreciated and valued for your contributions with regular recognition and appreciation from your team and leadership.

Service Engineer (Electrical)

Working Location: Bukit Batok

Working Hours: Monday - Friday, Office Hours

Job Responsibilities

• Assist sales team in conducting site survey
• Assist sales team in product selection to ensure it meets customer requirements
• Perform Installation and commissioning of products (hardware & software) sold by company
• Perform preventive maintenance and on-site repair services
• Perform pre-delivery inspection and testing
• Perform in-house repair
• Perform site and factory acceptance test
• Conduct service training for distributors and enduser
• 24x7 standby for corrective maintenance and technical support
• Assist in wiring, cabling and system integration work

Job Requirements

• Diploma in Electrical Engineering or equivalent
• 2 to 3 years experience in technical services or software development functions
• Class 3 driving license preferred

Interested candidates, please email your updated resume to Gareth Lim at: [email protected] to apply or contact via Whatsapp : +65 9154 5356

ATTN; Tan Hui Yung Janet (CEI: R1104487)

Do Join Our Telegram Group to look for other job opportunities as well

https://t.me/Fasttempcontractjobs

EA License No: 05C3451

Job Description :-

Supporting sales teams including core duties as follows :

1) Possess some understanding of social media, digital media and programmatic media platforms.

2) Work closely with our media director and strategic ad ops team to amplify and distribute the creative assets for our advertisers through crossplatform digital media channels.

3) Assist clients with their needs in media, programmatic media, native ads, other ad specifications and creative materials

4) Ensure transactions and billings are properly recorded and follow up client payments

5) Consolidate regular sales reports with the local sales teams

6) Monitor ongoing client’s social and digital media campaigns

7) Act as liaison with other external marketing and media resources

8) Provide consulting services and best practices to clients.

9) Provide timely feedback to sales teams on effectiveness of their campaigns.

Job Requirements :-

1) Extremely detail oriented, with the ability to manage multiple projects simultaneously

2) Good verbal, written and presentation skills in English.

3) Willing to work in a fast paced, constantly evolving team environment with multiple digital and social media platforms.

4) Ability and desire to interface with top media owners and customers on high profile accounts.

5) Strong computing with Microsoft office skills and being internet savvy is essential.

6) Working knowledge of basic HTML would be a plus

7) Experience in some media

8) Self-motivated, able to multitask and think on the feet in a fast-pace environment.

9) Possess excellent oral, written and interpersonal skills.

10) Proactive, understand the sense of urgency and able to prioritize tasks on hand.

11) This is an entry level position

Key Skills for the role :

1) Have a well-rounded experience of digital media/creative activities, channels and tools, including:

o Media Planning

o Social Media & Mobile Advertising

o Some knowledge of Website Build/Strategy/ HTML/Scripts

o Search Engine Marketing (SEM)

2) Possess experience of managing business accounts will be vital for this role.

Vacancies Available

ENDO is a leading company that specialises in Child Safety products, Invisible Grilles, Window Restrictors, Curtains & Blinds, etc .

www.endogrilles.com

We are located at: 558 Sims Avenue, Singapore 387593 (5 Mins from Paya Lebar MRT)

Inviting candidates with the following skills:

Outgoing personality

Communicating with customers, answering potential customers' questions

Understanding customers' needs and identifying sales opportunities

Able to perform product explanation

Job site arrangement

Diploma, NTC cert, O Levels

Able to use Ms excel, words , powerpoint.

Own Car advantage, else there will transport reimbursements.

NO experience required, Training will provided.

Working Hours

5.5 Working Days

Monday to Friday 10am to 7pm (One Half Day off), Saturday Or Sun 10am to 7pm

Basic package up to $3000

PLUS Incentive up to $8000(total) every month.

Pls email your updated resume with photograph to [email protected] or WhatsApp to 90701414

Job Description :-

Supporting sales teams including core duties as follows :

1) Possess some understanding of social media, digital media and programmatic media platforms.

2) Work closely with our media director and strategic ad ops team to amplify and distribute the creative assets for our advertisers through crossplatform digital media channels.

3) Assist clients with their needs in media, programmatic media, native ads, other ad specifications and creative materials

4) Ensure transactions and billings are properly recorded and follow up client payments

5) Consolidate regular sales reports with the local sales teams

6) Monitor ongoing client’s social and digital media campaigns

7) Act as liaison with other external marketing and media resources

8) Provide consulting services and best practices to clients.

9) Provide timely feedback to sales teams on effectiveness of their campaigns.

Job Requirements :-

1) Extremely detail oriented, with the ability to manage multiple projects simultaneously

2) Good verbal, written and presentation skills in English.

3) Willing to work in a fast paced, constantly evolving team environment with multiple digital and social media platforms.

4) Ability and desire to interface with top media owners and customers on high profile accounts.

5) Strong computing with Microsoft office skills and being internet savvy is essential.

6) Working knowledge of basic HTML would be a plus

7) Experience in some media

8) Self-motivated, able to multitask and think on the feet in a fast-pace environment.

9) Possess excellent oral, written and interpersonal skills.

10) Proactive, understand the sense of urgency and able to prioritize tasks on hand.

11) This is an entry level position

Key Skills for the role :

1) Have a well-rounded experience of digital media/creative activities, channels and tools, including:

o Media Planning

o Social Media & Mobile Advertising

o Some knowledge of Website Build/Strategy/ HTML/Scripts

o Search Engine Marketing (SEM)

2) Possess experience of managing business accounts will be vital for this role.

looking for an EXECUTIVE MANAGER who will be in charge of overseeing work duty of all the Operations team members, with the overall objective of achieving top-rated performance.

Leading a team in day-to-day transportation operations duties, ranging from scheduling and route planning to driver and sub-contractor management.

Well-versed in all requisite functions of bus operations, including day-to-day scheduling and trip listings, as well as coordinating of all routes plied under Westpoint's netwok, management of all vehicular safety matters, customer service management (including reports and response management), and management of all company and third-party subcontractor drivers

Able to plan for workload distribution, headcount, and career progression for team members & Optimising company processes

Improving company's service and safety standards

Furthering customers relationship with the company

Job Title: Manager, Marketing Automation / Special Projects, Customer Lifecycle Management

Manager, Marketing Automation / Special Projects

This role encompasses to bring up a full stack marketing automation system which can execute automated and manual campaigns for segmented and mass market customers to drive retention and churn management, upsell and cross sell initiatives to meet monthly and yearly target KPIs including MA business case.

Key Accountabilities:

• Utilize HCL Unica's advanced capabilities to design and implement marketing campaigns tailored for diverse customer segments.
• Collaborate with cross-functional teams to ensure campaigns are aligned with overall business objectives and customers insights.
• Leverage HCL Unica's analytics and segmentation tools to gain insights into customer behavior and preferences.
• Design campaigns that deliver personalized and relevant content to customers, enhancing their overall experience with StarHub.
• Drive targeted marketing initiatives using HCL Unica to nurture customers across different stages of their journey, from acquisition to retention.
• Analyze campaign results to identify opportunities for further personalization and optimization.
• Stay updated with the latest features and updates of HCL Unica to ensure the platform is being utilized to its fullest potential.
• Regularly review campaign performance metrics and adjust strategies based on data-driven insights.
• Ensure seamless integration of HCL Unica with other marketing tools and platforms within StarHub.
• Provide training sessions and workshops for the campaign team on HCL Unica functionalities, ensuring the team is well-equipped to execute campaigns effectively.
• Share best practices and insights with the team to foster a culture of continuous learning and innovation.
• Serve as the primary point of contact for all HCL Unica-related queries, issues, and enhancements.
• Regularly communicate with stakeholders to gather feedback and ensure campaigns align with customer expectations and business goals.

Qualifications

• Degree in Management, Computing, technology or a closely related field
• Minimum 8-10 years work experience, at least 5 years in telco/service industry managing Campaign operations
• Proficient in new product development, Digital transformation and Marketing Automations projects implementation
• Good working knowledge with relational database, Unica, Tableau as well as SQL
• Ability to work independently as well as in a team in a fast-paced environment.
• Strong analytical, problem-solving and communication skills.
• Excellent interpersonal skills
• Good vendor management skills

Job description

Your primary task will be to inspect and assess the condition of cargo (including pre/post loading, damage assessment), inspect merchant vessels and other operating maritime assets to assess/quantify damage/losses).

Qualifications and skills

• At least 3 years of experience in ship or cargo survey (inspection)/hull survey, we prefer a certified ship/ cargo surveyor and/or relevant training certificate
• Proficiency in English commensurate with the scope of classification, statutory certification, hull and P&I damage handling.
• preferably certificates for marine casualty investigation or equivalent training.
• Knowledge of commercial shipping practises such as ISM/ISPS/MLC code, ship audit etc.
• Knowledge of marine insurance terms and conditions such as ITC clause, etc.

Responsibilities

• Acts as a professional specialist for the organisation in the application of relevant rules, regulations, requirements, concepts, principles and processes;
• Prepares technically accurate and timely reports of inspections and surveys carried out;
• Maintains organised and up-to-date survey files in his/her area of responsibility;
• Actively keeps abreast of new work methods and developments affecting the technical area of assigned area of responsibility and makes recommendations for changes in survey processes and safety programmes when warranted by these developments;
• Recommends new solutions to problems encountered and makes changes to work methods and procedures as required;
• Plans, schedules, and coordinates various phases of survey work and monitors the quality of work performed.
• Conducts surveys as requested by the customer and may be required to travel to the vessel/cargo location at short notice.
• coordinates with other stakeholders during the survey on board to reach consensus.

Education

Bachelor’s degree

Preferably hold the COC (Certificate of Competency) of a Merchant Ship Officer as 2/O (2nd Officer) or 2/E (2nd Engineer) or higher.

Responsibilities

• Handle month-end closing in co-ordination with outsourced Shared Service Centre
• Perform daily accounting duties for both Account Receivable and Accounts Payable
• Handle inter-company transactions and accounts reconciliation
• Prepare monthly financial schedule and reporting
• Prepare weekly / monthly cash flow forecast
• Handle inventory control and management
• Assist in periodic stock take and maintain Fixed Asset Register
• Assist in year-end audit and tax computation
• Support ad-hoc projects / tasks as assigned

Requirements

• Diploma or above in accountancy with LCCI or related accounting knowledge
• A minimum of 1 / 2 years of relevant working experience in commercial sectors, experience gained in MNC or food & beverages industry is preferable
• Good interpersonal and communication skill
• Ability to work independently and positive working attitude;
• Able to meet reporting deadlines and work under pressure;
• Proficient in MS Office applications with excellent skill using Excel
• Good knowledge in Dynamics NAV would be advantageous.
• Immediate availability is highly preferred
• Candidate with more experience and qualifications will be considered as Senior Accounts Executive

Job Duties:

• Provide support to customer queries/ feedback on products, services and prevailing promotions.
• Facilitate access for customer to their safe deposit box
• Onboarding and Offboarding of customers including handling of payments
• Handle ad hoc duties as and when required

Job Requirements:

• Pleasant and cheerful personality
• Computer literacy (Microsoft words, excel, outlet). SAP knowledge will be advantageous
• Willing to perform overtime ,weekends and public holidays
• Candidates with customer service experience will be considered favorably

Interested applicants, please submit your resume in Word or PDF.

Thank you.

I hereby give consent to Certis CISCO Security Pte Ltd and its subsidiaries to access my job application for the position applied and other positions that I may also be considered for and to use and disclose my personal data submitted in or as part of my job application to law agencies, government representatives and prospective clients. (DATA PROTECTION: The Company is committed to respect the statutory rights to privacy of all job applicants. However, we obtain, monitor, process and disclose personal information regarding employees and prospective employees to meet our need and according to applicable laws. For more information on our Personal Data Protection Policy, please visit https://www.certisgroup.com/privacy-policy.

Support project teams in various project phases of projects from planning to delivery. This could entail helping with documentation, minutes, task tracking, etc.

Support the project teams in project related events/meetings, including security clearance and/or project/site clearance for staff and contractors.

Plan, implement, execute and oversee all aspects of an event.

Process purchase orders and perform acceptance, in a timely and accurate manner.

Co-ordinate and work closely with suppliers to ensure timely deliveries of goods and information to internal stakeholders.

Support on related reporting and administrative duties, interface with vendor regarding products and services needed.

Meet project deadlines as assigned. Coordinate and execute meeting logistics and event.

Support new business processes by conducting research as well as drafting credentials and proposals. Participate actively in internal and client meetings, offering knowledgeable observations and suggestions; maintains self-awareness and professionalism to ensure contributions are appropriate.

Maintain self-driven passion and actively develop knowledge of client issues and related industry trends, establish relationships with key opinion leaders, participate in industry networking events and inform team leaders of potential new business opportunities.

Other responsibilities as assigned by superiors.

Working hours 8.30am~5.30pm; Alternate Saturday work 08.30am_12.30pm

Working location : Pioneer and Tuas

We’re looking for a Customer Support Segment Owner to lead the High Value Business and Platform Customer Support team!

Your Mission:

Your mission is to design, build and operate the customer service journey for our High Value Business and platform customers globally. You will be responsible for the operational delivery to this High Value segment, doing all that is needed to ensure the segment has world class support. In this role, you will have the opportunity to build a full service model, to lead real change and, ultimately, to make an impact across the global portfolio of High Value business and platform customers.

Success in this role is measured by resolution, retention of High Value customers & SLA adherence (as well as other metrics). Therefore, the content of the role is dynamic and you will iterate the operating model for the segment in accordance to customer experience metrics and feedback in order to create and deliver best in class service.

In this role you will have to work closely with all teams in CS, and with two non-CS “partners in crime”:

• the Support Product teams, who take care of the Technology solutions for Agents and for the Customers who need support, and also provides deep expertise on analytics
• the other Servicing Operations teams e.g. KYC, to ensure the end to end customer journey is consistent no matter what team is helping them.

Therefore, it is critical in this role to be very comfortable operating transversally, cutting across CS, KYC and Fincrime teams, Product teams, Design, Engineering, WFM, QA etc. It is crucial to be comfortable engaging, influencing and aligning with stakeholders across the company. Furthermore to be process driven, detail focussed and data minded in decisions - with the customer at the heart of all decision making.

Here’s how you’ll be contributing to the team:

• You'll partner directly with the Servicing teams, building key elements of the high value experience, through service design, operational deployment, self-serve support, channels offered, support tooling, workflow management, related ops processes, operational reporting, AI automation. You'll ensure that the solutions built are viable for global customers and are operationalized within our CS teams.
• You’ll be meaningfully moving metrics including case resolution time, % first time resolution, cSAT/Customer Effort Score and our CS cost per transfer as we establish potential pricing models.
• You will work with our Support leadership and product counterparts to build a scalable model that aligns the product approach with considerations of location and language strategy, talent planning, hiring capacity, outsourcing opportunities, specialization and cost modeling while ensuring an impactful product quality feedback loop.
• You will be working cross functionally with business servicing teams around the world to ensure they each have the operational infrastructure to deliver top service to our highest value customers.

This role will give you the opportunity to:

• Solve a truly global challenge - our astonishing growth rate, global customer base and the inherent complexity of moving money makes growing our support model a truly unique challenge right at the heart of our mission
• Be a global leader - as a key part of our global support leadership team you’ll be helping us improve how we do operations, how we develop our people and how we scale globally
• Interact at senior leadership levels across Operations, Product and Business

A bit about you:

Must have:

• You have significant and deep operational experience in Operations or Customer Support (at least 5-7 years)
• You’re not content with the status quo but constantly seek to raise the bar in how we deliver for our customers.
• Leadership in Customer Support: Successful track record in operational leadership roles within the FinTech, Financial Services or Technology industries, working with people and processes as well as products. Demonstrated ability to execute at very high level in a variety of Customer Support-type contexts
• Experience working tightly with Product teams: Track record of working in a product-driven company, in true partnership with Product teams to build the right solutions to the right Support problems.
• Analytical & data driven: Able to build and execute against KPI's and enhance SLAs. Uses data to find insights and solve complex problems.

Great to have:

• Ideally a Singaporean Citizen or Permanent Resident of Singapore
• Transformation: Have led a transformation / optimization of customer operation function(s). Ideally including operating model changes, service design, process automation.
• Scale and multiculturality: Significant experience leading large teams in a multinational setting, across multiple regions and timezones.

Key benefits:

Benefits:

• Basic up $2500 - $3000
• AWS + min 2months Bonus
• Central
• 5day work week

Job Scope:

• Handle walk-in customer
• Understand customer needs and provide solution
• Answer phone call, reply email, reply live chat
• Provide advice to customer in a timely and professional manner
• Assist in generating daily, weekly and monthly reports as and when required
• Ad-hoc work assigned

Job Requirement:

• Relevant experience is advantage
• Able to commit retail hour
• Entry level is welcome, training will be provided

Please submit your updated resume in MS word format by using the APPLY NOW BUTTON.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)

Job Summary:

• Career Development & Progression pathways available
• Fun & Energetic Working Culture
• Staff Benefits
• 5 day work week (44hours/week)
• Multiple Location

Job Requirements:

• Passion for F&B industry
• Customer oriented
• No Experience are welcome to apply! [Training will be provided]
• Strong communication skills and works well in a team
• Able to work in a fast-paced environment
• Willing to engage in shift work, which includes work on weekends and PH

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)

Job Summary:

• Location: East/ Central
• 44 hours/ week
• Basic + allowances + OT Payable, Gross $2500 and above
• Full time/ permanent role
• No experience needed, training provided

Job Scope:

• Provide customer service to walk in customers.
• Serve food and beverages to customers.
• Manage the cleaning of dining and kitchen spaces.
• Fulfill stewarding duties.
• Conduct cashiering tasks.

Requirements

- Candidate with passion for F&B industry

- Customer oriented

- No Experience are welcome to apply! [Training will be provided]

To Apply, kindly click on the "APPLY NOW" button.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)

Benefit:

➡️ Career progression

➡️ Friendly environment

➡️ Bonus, Leave, Allowance

Responsibilities:

• Provide excellent customer service, addressing inquiries and ensuring customer satisfaction.
• Take customer orders, process payments, and deliver orders accurately and promptly.
• Maintain cleanliness and hygiene in the dining and service areas.
• Set up and replenish dining tables, ensuring a welcoming environment.
• Assist in food preparation, handling, and serving when required.
• Collaborate with kitchen staff to coordinate order fulfillment.
• Follow standard operating procedures and safety guidelines.
• Handle customer complaints or issues professionally and escalate when necessary.
• Upsell and promote menu items and special offers to customers.
• Perform opening and closing duties, including cleaning and restocking.

Qualifications:

• Previous experience in customer service or the food service industry is a plus.
• Excellent communication and interpersonal skills.

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Lee Cheng Yin (Gina) (R22104523)

EA License No: 20C0358

Benefits:

• Basic salary up $2600
• 5 or 5.5 Day work week (44hours/week)
• Fun & Energetic Working Culture
• Staff Benefits
• Immediate hiring

Job Responsibilities:

Cafe

• Prepare and serve a variety of coffee drinks.
• Deliver excellent customer service through order taking and preparation.
• Follow specified recipes and brewing techniques for consistent coffee quality.
• Monitor and restock coffee beans, milk, and other supplies as needed.
• Ensure the cleanliness of the workplace.

Japanese Food

• Get the store ready (both front-of-house and back-of-house) for business.
• Help manage shifts and make sure the store follows required practices.
• Carry out tasks at service and kitchen stations.
• Clean the dining and kitchen areas.
• Perform stewarding duties.
• Manage cashiering responsibilities.
• Address customer queries.
• Ensure the store meets food safety, hygiene, and sanitation standards.

Job Requirements:

• Entry level, or mature candidates are welcome. On Job Training will be provided.
• Candidate with relevant experience as a customer service or food service industry are welcome to apply.
• Passion for customer service or interpersonal skills is essential.

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Khor Wan Ying (R22109948)