We are looking for someone who is 100% customer-oriented, empathetic, and filled with positive energy to join our team.

You will be key to making tens of thousands of people happy and satisfied customers!

Sounds like a tall order? It isn't!

Simply reply to our customers promptly and give them your listening ear. That's it really!

Responsibilities:

• You will spend most of your time answering email enquiries from the public and members. Calls are usually handled by another department.
• When required, call our members to better understand their requests.
• When the need arises, help attend to online chat/social media requests.
• Support marketing efforts by making outbound calls.

Requirements:

• Applicants with no prior experience are welcome!
• Must possess excellent spoken and written English and the ability to speak other local languages is a plus (to liaise with customers)
• Familiarity with computer, cloud and mobile applications is a MUST
• Having a class 3/3A/2B/2A/2 license would be a strong plus
• Basic computing proficiency in office applications
• Priority will be given to Singaporeans

Roles and Responsibilities

• Assist and support Sales team activities on administration of purchase orders and invoices.
• Preparation of related administrative paper documentation.
• Handle and follow up all import/export process and delivery shipment.
• Liaise with clients and suppliers on logistic and delivery arrangements.
• Responsible for client’s inquiries and quotations.
• Attend to general enquiries over the phone and email, gathering and evaluating feedback from clients.
• Supporting Event team in organisation of sales events.
• Preparation and submission of projects tenders or RFQs.
• Undertake any other ad-hoc projects/duties assigned.

Requirements

• Diploma or Bachelor’s Degree in Business Administration or related field.
• 3-5 years of sales support experience.
• Strong organization, time management skills and ability to work with senior internal stakeholders.
• Interpersonal skills, confident personality, high level of enthusiasm.
• Ability to start work with short notice preferred.

Job profile

As an Executive, Customer Success (Operations), you will be a member of our Customer Success Network Operations in Singapore. This department is responsible for all incident management activities. Our Executive, Customer Success (Operations) therefore take full ownership of a pending technical issue until resolved. Your primary tasks and responsibilities will be to:

· Responsible for network monitoring and fault management.

· Proactively investigate alerts and fault reports, effectively communicating with customers on matters related to incoming incidents.

· Analyse incoming incidents and proactively coordinate and drive the repair and escalation process with external providers to promptly resolve issues.

· Conscientiously register details in fault tickets.

· Manage technical escalations and resolutions between Customers and external providers.

· Manage the entire resolution process and provide customers with good assurance on the resolution of incidents.

· Ensure SLAs to customers and internal service targets are met.

· Prepare regular reports on incident management.

· Knowledge share and train other team members as required.

· Join project team meetings as necessary.

· Be a change advocate by suggesting where and how improvement to relevant workflows can be made.

Your Profile

· Completed relevant education (Telecommunications is preferred)

· Minimal of 2 years of relevant work experience.

· General knowledge of:

· Access networking technologies (xDSL, Leased Line, wireless, satellite)

· Routers/Firewalls/Switches/SDWAN Box and any other Network equipment (primarily Cisco)

· VPN solutions (public based on IPsec/SSL or private based on MPLS)

· Knowledge of SDWAN

· Network Management Systems / tools (SolarWinds ORION)

· English proficiency is a must; a second language is beneficial.

· Ability to perform shift-work.

· Intermediate knowledge level on Microsoft Office (especially Excel).

· Analytical skills and a strong communicator.

· Creative and being able to think of the box.

· Team player and no 9-to-5 mentality.

· Having the following certifications is advantageous:

· Cisco Certified Network Associate (CCNA)

· ITIL Foundation V3 or above

· Certified SolarWinds Professional

Our offer

Depending on your experience, Netsentia offers a competitive remuneration package. Most importantly, Netsentia offers a dynamic and fast-growing working environment which offers excellent career opportunities.

The role requires the incumbent to provide seamless and customer-focused solutions by managing cargo bookings and coordinating with various stakeholders to ensure efficient shipment processes.

The individual will play a critical role in maintaining customer relationships and ensuring data accuracy throughout the cargo booking process.

Responsibilities:

• Assist customers with daily cargo bookings on various airline products, ensuring smooth processing and accurate documentation.
• Book and confirm capacity with airlines, keeping customers informed of their shipment status.
• Understand and communicate the specific requirements of different airline products to customers, providing tailored advice as needed.
• Manage the administrative tasks related to cargo bookings, including entering flight reservations into the system and ensuring data accuracy.
• Liaise with customers, warehouse teams, carriers, customs, and other relevant parties to fulfill shipment requirements.
• Track and monitor the status of shipments, updating customers promptly on any changes or issues.
• Maintain strong customer relationships, addressing inquiries and concerns in a timely and professional manner.
• Collaborate with the Billing Team to ensure accurate and timely invoicing.
• Perform other related duties as assigned.

Requirements:

• At least 1 year of experience in a related field, such as airfreight customer service or co-loading.
• Minimum educational qualifications of “O” & “N” Levels.
• Familiarity with the CCN system.
• Proficiency in MS Office and Excel.
• Strong communication skills with a customer service orientation.
• Ability to adapt to changes, demonstrate meticulous attention to detail, and work independently with minimal supervision.
• Able work shifts and weekends as required.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a IT Service Desk specialist. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB TYPE:

Long Term Contract

Requirement:
ITIL Foundation

Job Description:

· Pick up call from User

· Resolve User issue through phone

· Log INC ticket

· Follow through Service request

· Ensure end to end INC ticket

· Ensure end to end SR ticket

Shift hours:

Monday to Friday – Either 0730am to 0500pm OR 0900am to 0630pm

To submit your application, please apply online or share the updated cv to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Khalid Farooq

Avensys Consulting Pte Ltd

EA License 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' personal information and privacy policy.

Responsibilities:

• Communicate with overseas office/agents/shipping line/customers
• Attend to all customers’ inquiries via telephone or email and to response timely and accurately to their queries.
• Ensure proper coordination of all shipments
• Monitor and resolve and follow up closely with customers on any disputes cases.
• Maintain a proper and efficient filing system of all documents for easy and systematic retrieval.
• Perform other duties as assigned

Requirements:

• Min ‘O’ Level
• Proficiency in MS office
• Meticulous, good interpersonal skills, team player and positive work attitudes
• Able to work in fast paced environment.
• High stress tolerance
• Works well under pressures/deadlines
• Ability to work effectively, independently and in a Team environment.
• Excellent verbal and written communication skills

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to shinleng.liew(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23119309 | EA License 16C7883

• Prepare and send quotation to client.
• Follow up with client on quotation.
• On site measurement for client
• Coordinate with production on delivery and installation.
• Answer all incoming phone calls and emails in a timely and professional manner
• Conduct and assist in sales activities and events to help the team with lead generation
• Performing any other duties and responsibilities as assigned by the Management
• General Administration

In order to meet with our expansion needs, we are looking for skilled individuals to serve as Service Technicians. Service Technicians form an important part of our company, ensuring that our products are well maintained in our customers' premises and continue to serve them well. They form the frontline of the company, being in frequent contact with our clients and their maintenance teams. The position of Service Technician is a hands-on role and candidates with strong mechanical background would be favorably considered.

Remuneration

• Basic Salary
• Mobile phone Allowances
• Attendance Incentive
• Job Performance Incentive
• Workman Compensation
• Company Insurance
• Annual/Medical Leave

Job Responsibilities

• Prepare necessary tools and equipment for maintenance or installation
• Perform preventive maintenance and corrective works for the water filtration systems at our customer's premise, according to SOP
• Perform new installations of water dispensers and filtration systems on site
• Relocate and reinstall customers' equipment as instructed
• Keep proper records of all service done and obtain client acknowledgement accurately
• Ad-hoc and other works as assigned by superiors

Preferred Qualifications and Qualities

• Minimum 'O' levels or NITEC in Mechanical Engineering / Mechatronics
• Physically fit
• Experience in the same industry is a bonus.
• Class 3 driving license required
• Teachable, willing-to-learn attitude
• Pleasant disposition to handle customer requests on-the-job
• Able to read and write in proper English
• Independent
• Singaporean only

Benefits:

• $2400 - $2700
• Positive working environment
• East

Job Scope:

• Monitor daily operations and ensure orders are process smoothly.
• Handle customers phone calls and emails.
• Issue billing, quotations, sales orders, purchase orders, delivery orders, invoicing.
• Coordinate shipment delivery and documentation.
• Conduct inventory checks, tracking, and replenishment.
• Updating, monitoring and generation of reports.
• Liaise and negotiate with vendors, suppliers and contractors.

Job Requirements:

• Entry Level is welcome to apply
• Candidate with relevant 1 years’ experience is welcome to apply.
• Multitasking and independence.

To Apply, kindly click on the "APPLY NOW" button and job details.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)

As an ITSM Service Governance Manager, you will be responsible for overseeing and ensuring the effective governance and management of IT services within the organization. You will collaborate with various teams to establish and maintain ITSM processes, policies, and standards to ensure the delivery of high-quality and reliable IT services aligned with business objectives.

The activities include (not limited to):

• to manage the incidents to resolution
• to manage the changes overall coordination
• to record proceedings, capture events, action items and to perform a gap analysis.
• to monitor SLAs and drive incidents to target restoration and resolution deadlines.
• to assist the Service Delivery Manager / Operations Manager on ITSM processes

Make an Impact by

Incident Management

• Point of contact for notification and escalation for issues relating to incidents
• Manage the incident to resolution.
• Record proceedings, capture events, action items and next steps.
• Track progress on action plans provided by Resolver Groups
• Monitor SLAs and drive incidents to target restoration and resolution deadlines.
• Coordinates technical resources during complex incident resolution.
• Engage resources where necessary.
• Assists Resolver Groups to identify and implement the actions required to restore service.
• Issue communications to Stakeholders on the status of incidents
• Validate Priority of Incidents
• Maintain governance over Incident Management process.
• Raise change records where appropriate.
• Arrange Conference calls and communications.

Change Management

• Capture customer requirements.
• Validate customer requirements against the services and contract.
• Filter, accept and classify all RFCs.
• Issue agenda for CAB meeting
• Table all RFCs for a CAB meeting, issue an agenda and circulates all RFCs to CAB members in advance of meetings to allow prior consideration.
• Ensure that RFCs are adequately planned and assessed.
• Evaluate and review Change activities before the change.
• Ensure appropriate technical approvals are obtained.
• Log and update Change records in the Change Management system
• Close change records
• Review the efficiency and effectiveness of the Change Management process.
• Perform reporting on key metrics.
• Follow-up on Post Implementation Reviews
• Responsible for notifications and broadcast advisories issued to relevant internal and external stakeholders during change lifecycle.
• Support the authorization of changes with higher impact and risk.
• Assist in the assessment and prioritisation of changes.
• To assess and review all complex changes.
• To review failed, unauthorized, or blacked-out changes

Team Management

• Delegate tasks effectively by providing clear and specific instructions and goals.
• Plan, track and monitor the tasks assigned to the team members / resolver groups.
• Monitor and improve team performance, providing coaching and performance management.

Governance Management

• To coordinate resources and capabilities required for services provided and resolve conflicts.
• Service Portfolio Management which to manage the business integration and to establish collaboration with all relevant suppliers to provide seamless end to end managed services.
• To keep services evergreen and support subsequent versions of ITIL as they become available.
• Maintain a central repository of service management tools, templates, processes documentation and reports.
• Assist client to maintain policies and consistent practices for design work related to projects and changes.
• Assess and manage risks associated with managed activities to prevent issues.
• Managing knowledge management database
• Develop, maintain, and provide to client for review and approval all supplier operational procedures in accordance with knowledge management.
• To maintain a Quality Management System (QMS), abiding to client security and compliance standards.

Skills for Success:

• Minimum 5 years of ITSM Management
• Knowledge of ISO9001 and ISO20000
• Experience in Incident and Change Management
• Ability to implement and monitor ITSM policies and standards.
• Experience in maintaining compliance with organisational policies and regulatory requirements.
• Experience with ServiceNow
• Certified with Lean Six Sigma (Yellow / Green) / Agile Methodology
• Certified ITIL v3 or v4 Foundation (at least one capability module).
• Agile methodology certification.

Job Scope:

• Responsible for the entire sales cycle
• Actively explore new business accounts and develop client base
• Conduct cold calls and face-to-face meetings with clients
• Enjoy interacting and communicating with people, maintain good rapport with our IT Business Partners
• Follow-up on leads and sales inquires
• Closing sales and driven to achieve monthly sales target

Requirements:

• A winner with a hunter role mindset
• Self-starter, result-driven, energetic & positive thinking
• Excited about the opportunity to develop consultative sales skills and to meet monthly targets
• Preferably with 1-2 years of proven track record in B2B sales or 1-2 years of related working experience
• Exposure to IT-related products will be best

Others:

• 5 Days work week from Mon to Fri 9AM to 6:30PM
• Location: Kaki Bukit
• Annual Leave, Medical Benefits
• Commission and Incentives when sales targets are met

Kindly note that this position requires you to possess a strong willingness take on responsibilities and challenges.

Benefits:

• Cell phone reimbursement
• Employee discount
• Health insurance
• Parental leave

Schedule:

• Monday to Friday

Experience:

• Sales: 1 year (Preferred)

Work Location: In person

Join Our Team!

Are you known for being meticulous, dedicated to completing tasks, and have a positive, can-do attitude? Do you thrive in a collaborative environment and enjoy working as part of a team? If so, we want you!

This is a permanent, full-time position. Candidates should be comfortable using IT systems such as Microsoft Office or Google Workspace to carry out their tasks efficiently.

Key Responsibilities

1) Customer Service

• Attend to customers at our Customer Service Centre and respond to customer inquiries across various communication channels in a professional and timely manner.
  
• Participate in projects aimed at improving customer service levels and enhancing engagement with our customers.
  

2) Administrative Support

• Provide general administrative support to various departments as needed.
  

3) Vendor Management

• Coordinate deliveries with logistics partners and ensure deliverables are met efficiently.
  

4) Miscellaneous Tasks

• Provide support to other business areas as required.
  

Reporting Structure

You will report to the Business Support Assistant Manager.

Working Hours

Monday to Friday, 9 AM to 6 PM, with the option to start up to 1 hour earlier and finish accordingly.

What We Offer

• Training Provided: Full training will be given to ensure you succeed in your role.
• Competitive Salary: Salary will be commensurate with experience.

Only Singaporeans or Permanent Residents (PRs) need apply.

Thank you for your interest in pursuing a position at SodaStream Singapore!

About Tradenet Services Pte Ltd (TNETS)

TNETS is one of the world's largest customs and trade compliance businesses with operations across the APAC region.

With our headquarters in Singapore, we've been in the business for 16 years, declaring an estimated 1.8 million permits every year and clearing over USD 200 billion worth of goods per year, resulting in a 99.9% error-free customs declaration track record.

TNETS vision is that customs and trade management functions will be seamlessly integrated into fulfillment processes globally, while at the same time operating at maximum compliance, and at the lowest possible cost to the clients.

TNETS critical role within customs and trade management is to ensure that clients’ goods are cleared through customs rapidly, cost effectively, securely, and in compliance with all rules and regulations.

We are ISO recognized as one of the leaders in the declaration business, and our business intelligence tools include TNETS 4.1, TNETS intelligence system (TIS), and Customs 360.

Customer Service Executive

Roles & Responsibilities

The Customer Service Executive will be reporting to the Team Account Manager (TAM) and is responsible for ensuring smooth communication between TNETS and its customers. This post holder will facilitate liaison between various stakeholders – especially between customer, overseas BPO centre, SG Customs and Controlling Agencies. Success will come from responsiveness and being proactive in meeting customers’ needs as well as displaying a positive work attitude when working in a team.

Key Responsibilities

· Liaise with Singapore Customs/ Controlling Agents/ Customer

· Monitor the permit status for approval

· Engage in close communication with customer via email and calls

· Support in discrepancy handling

· Support in handling customer escalations

· Validate accuracies of internal trackers – Query Tracker, CA Pending Report, G7 Report

Job Description

• Ensure that all customer enquiries are attended timely and professionally.

• Coordinate with BPO team and customers to assist in resolving any missing or incomplete document or information

• Support in the resolution of permit discrepancies or customer escalations.

• Advice immediate superior of any irregularities discovered within the assigned transactions.

• Coordinate with internal and external stakeholders to support during system downtime

• Responsible to verify the nature of discrepancy/ownership and assist in resolving by taking up the appropriate corrective actions

• Responsible to assess Customs query for document submission, and submit require supporting documents to SG Customs

• Coordinate with relevant government agencies to attend to queries on required supporting documents or information and promptly follow-up to ensure timely approval of permits

• Ensure to monitor internal tracking tools

• Assist immediate superior in all aspects of day to day operations.

Skills/Experience - Job Requirements

• Minimum N level and above with 1 to 2 years’ experience in Customer Service (Logistic Industry - preferable)
• Complete Customs Competency Test - SC401 (Preferable)
• Good communication, interpersonal skills, independent & good team member.
• Proven previous experience in the logistics/supply chain/customs declaration/trade compliance industries.
• Ability to work in a fast-paced environment.
• Proficient in Microsoft Office – Word, PowerPoint, Excel.
• Displays strong problem-solving skills to identify and support resolving operational issues.
• Possess patience and empathy, able to understand and relate to customers’ concerns, and help them find solutions to their problems.
• Experiences and knowledge in Logistics and Forwarding Industry is an added advantages. (preferably)
• Knowledge of export\import and transshipment regulations and requirements (preferably)
• Monthly Salary range from $2,400 to $3,500 – Negotiable based on experience.
• Working Mode: Hybrid Work Arrangement

Job Highlights
• Medical and Dental Benefits
• Performance Bonus
• Birthday Vouchers
• Staff Discounts
• Staff Referral
• Training Provided
• Working location next to MRT

Duties & Responsibilities
• Provide excellent service by greeting customer
• Check and ensure all customers have been issued with a valid tag before entering the Onsen
• Fold Yukata, Obi and Towels neatly to company standard
• Top up and maintain neat and cleanliness of the Onsen counter, dressing table
• Ensure Onsen is clean and well presented at all times, including resetting of basin and tools at shower area, wiping down the floor
• Guide and educate guests on spa etiquette and use of facilities
• Regular check and ensure customers follow house rules
• Clear the laundry basket regularly and ensure accurate towels movement
• Responsible for housekeeping, maintenance and cleanliness of work stations and areas

Requirements
• Full Time: 1 rest day per week to be scheduled by Management
• Part Time: 3 or 4 working days/week, minimally 6 - 8 hours/day
• Flexibility to work shift hours, weekends and public holidays
• Customer oriented
• Possess a keen to learn attitude
• Able to start work immediately will be advantage

Summary:
- Islandwide, 5days - 44hours/ week
- Luxury Watch & Skin Care
- Basic up $2000 + Commission, Gross Up $5000
- AWS & Bonus, Fun Working Team

Responsibilities
- Provide excellent customer service while achieving sales target
- Assess customers’ needs and provide assistance and information on product features
- Build productive trust relationships with customers
- Maintain and manage merchandise displays and inventory

Requirements:
- Customer service oriented
- Able to work retail hours (i.e. shift work, public holidays and weekends)

Please submit your updated resume in MS word format by using the APPLY NOW BUTTON.

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Khor Wan Ying (R22109948)

Job Description & Requirements

As a Call Centre Operator, you'll be the first point of contact in the company for our customers to provide great customer experience.

Responsibilities

• Receive inquiries and ambulance bookings from customers via our hotline.
• Responsible for triaging the calls, providing basic advice, answering customer inquiries, and quoting prices.
• Plan the ambulance teams' daily job roster, work schedule, allocate the job to the most suitable ambulance team and dispatch the team.
• Coordinate and manage 25 to 30 ambulance fleets daily, fast and accurate in despatching assignments by WhatsApp, Digital Apps, and phone calls
• Maintain proper records of the jobs dispatched to ambulance teams.
• Constantly monitoring the progress of the ambulance teams by looking at the GPS
• Other duties: filing and data entry

Requirements

• At least a Diploma holder and 1 year of relevant experience in ambulance or coordination/operations jobs
• Required to work on weekends from time to time, with weekday offs-in-lieu provided.
• Friendly and good at communication skill in English (if know multilingual will be a plus point)
• Good situational awareness, good memory, and be competent in a fast-paced dynamic environment.
• Familiarity with Singapore roads and excellent knowledge of GPS

HALAL FAST FOOD SHOP

Salary Basic: $1800

Performance Incentive: $150

Grooming Allowance: $50

Working Days 5 Days (Inclusive weekends & PH)

OT 1.5x

Annual Leave 7 Days (Pro-rated)

Additional one (1) day’s paid annual leave for

every subsequent twelve (12) months of

continuous service with the Company, subject to

a maximum of fourteen (14) days of such leave.

Responsibilities include:

* Prepare and execute food items to our specified recipes and standards

* Maintain a clean and organised work area, adhering to all food safety and hygiene regulations

* Complete daily checklists to facilitate correct and prompt opening, shift change and closing of outlets

* Operate kitchen equipment including oven, stove, fryer, griddle, toaster, rice cookers and food

processor

* Manage inventory, ensuring proper stock levels and minimising waste

* Correct rotation and labelling of food and ingredients

* Efficient and effective management of line food levels to maintain ongoing service delivery

* Maintain a clean and proper use of uniform

* Track, reconcile and report all received orders

* Ensure customers are served in an efficient and friendly manner

* Interact with and serve food to customer

* Maintain team working and friendly atmosphere

* Follow company security procedures

* Cleaning and maintaining of outlet

* Provide go-the-extra-mile service

* Ensure and maintain hazard free environment

* Manage the customer experience thru different platform, by encouraging social media reviews and

ratings

* Use essential features of a POS (Point of Sale)

* Any Ad hoc assignment tasked by the management

EA License 23C1570

EA Personnel R1547369

Recruitment Firm By VISI Intergroup Pte. Ltd.

• Handle enquiries and public feedback pertaining to the project site activities & environment
• Possess the skill, knowledge and ability to manage public relation issues and general project queries with the resident effectively
• Ensuring good report and maintaining positive relations with the residents to work closely with the relevant parties, such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities
• Conduct regular visits to residents/tenants affected by the works to gather feedback and keep them posted of work schedule changes
• Excellent people management & interpersonal skills
• Ability to prioritize, plan, organize and execute tasks effectively
• Other ad-hoc duties as assigned
• Diploma/Certificate in Communications/in Customer Relation or relevant discipline
• At least 3 years of relevant site experience in building construction industry for HDB project, ie BTO

FIVE FIGURE INCOME POTENTIAL - Guaranteed base salary, and commission based on gross sales revenue. Current car sales executives are earning $6K /month, but if you are hungrier, we believe $10K is not a problem.

For someone new to this industry, training will be provided

Candidate must be an individual that is highly motivated, hardworking, charismatic, team player, self-reliable who is currently looking to launch a career with great earning potential. A proven sales individual who understands how to target a prospect, build solid pipeline of opportunities, and exceed the sales targets

Responsibilities:

• Answer customers’ enquiries via telephone and/ or email and serve walk-in customers.
• Develop and follow-up on sales lead from various sources including social media platform.
• Responsible for achieving individual sales targets set by the company.
• Display ethical conduct and practice in all business dealings.
• Maintain showroom cleanliness and manage day-to-day operations.
• Provide loan package breakdown to customers and handle sales related paperwork.

Requirements:

• Well-spoken and service-oriented
• Possess Class 3/3A Driving License
• Good communication interpersonal skills
• Preferably experience in sales and service background, ex Insurance agent, steward or stewardess and property...

Job Types: Full-time, Permanent

Pay: $4,000.00 - $15,000.00 per month

Benefits:

• Cell phone reimbursement
• Company car
• Employee discount
• Flexible schedule
• Professional development

Schedule:

• Day shift

Supplemental Pay:

• Commission pay

The Role:

The crew is the heart of 4Fingers service, representing the brand to our customers, instrumental in providing awesome service to customers so that they keep coming back. The candidate will be responsible for ensuring customer satisfaction, resolving customer complaints, and addressing any questions or comments that customers may have.

He/ She is assigned to, but not limited to, take customers' orders, preparation and production of food, assemble the orders, and act as cashiers.

JOB RESPONSIBILITIES:

• Engage and delight customers; interact with them; creating memorable service experience
• Manage crowds, greet customers and assist with seating arrangements during peak hours
• Manage cashier responsibilities and ensure accurate order
• Know products to be able to assist customers with orders
• Upsell / Cross sell to meet store monthly targets
• Understand the brand in order to engage customers
• Assist with educating customers during any marketing / store campaigns
• Maintain cleanliness in food service areas and throughout the food establishment
• Ensure utensils and dishes are washed and stored appropriately
• Prepare food according to Standard Operation Procedures (SOPs)
• Replenish supplies and manage inventories
• Operate cooking equipment
• Take instructions from managers and crew leaders, supervisor

JOB REQUIREMENTS:

• Love interacting with people, and in creating memorable service experience. This includes engaging them and handling their feedback
• Have energy levels that are off the charts, and enthusiasm with the ability to work in a fast paced environment
• Ability to handle all stations of Front End and Back End
• Pleasant disposition; Smiles spontaneously and constantly especially during peak hour periods
• Ability to manage peak hour periods with speed and accuracy
• Fluent in English (advantageous if person can also communicate in a second language)
• Able to work rotating shifts, weekends, eve of PH and PH
• Thrives in fast paced environments and is able to work on their feet
• Relevant working experience in food and beverages industry is an added advantage
• Cooperative; Great team player

Location: Millenia Tower (Closest MRT: Promenade)

Salary: Up to $4,500 per month

Working Hours: 9am – 6pm, 5 working days

Contract Duration: 4 Months (15 Sep 2024 – 14 Jan 2025) – Non-renewable

Responsibilities:

• Coordinate and manage daily customer service activities, including handling calls and emails, and contacting Lucky Draw winners (if applicable).
  Respond to customer inquiries and resolve issues in a timely and professional manner.
• Periodically update LED messages at petrol stations, ensuring accuracy and relevancy.
• Assist with the printing of member cards and SPC vouchers.
  Handle SPC voucher procurement, department procurement, and other procurement needs for service stations.
  Coordinate courier services and pest control measures for the stations.
• Provide general administrative support to the department and undertake any other duties as assigned by the management.

Requirements:

• At least 1 year of experience in administrative and/or customer service support.
  
• Strong interpersonal skills and the ability to liaise effectively with internal and external stakeholders.
  Proficient in both spoken and written English and Chinese, as the role requires communication with Chinese-speaking customers.
• Good team player with a positive working attitude.
  

Job Description

• Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers’ feedback
• Make accurate data entry to the CRM System and maintain records
• Participate in trainings, tests and audits when required

Pay Package

· Salary: Up to $2800*

· Yearly performance bonus: Up to 1 month of salary

Working hours (Shift and rostered)

• Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 9:00AM to 6.30PM PM – 12:30PM to 10PM, 10PM to 7.30AM. Shift shall be rostered. - With 1 hour of meal time
• 5 day work week, inclusive of 1 weekend work day

General Requirements:

• Able to work independently as well as in a team
• Proficient in MS Excel / office
• Customer service oriented

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
• B2B Accurate Data Entry

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Job Responsibilities

§ Formulating long-term financial strategies and establishing yearly objectives for the Group

§ Develop and oversee the entire financial functions

§ Regulate accounting systems to assure compliance and efficiencies

§ Coordinate annual audit process

§ Manage annual budgeting and mid-year financial forecasting

§ Tax compliance

§ Provide value-driven and strategic leadership as a member of the management team

§ Present regular financial reports

§ Lead IPO project

§ Liaison with regulators directly to ensure compliance with listing rules (after IPO) and local laws

§ Relationship maintenance with key financial partners in Singapore, Malaysia, Vietnam, Indonesia, Thailand, Burma, Hong Kong, Macau and China etc

§ Overseas travel from time to time

§ Demonstrate a spirit of trust and encourage team building in the work culture

Preferred Qualifications

§ University Degree in Accounting/Finance/Business Administration

§ Knowledge of accounting management is essential

§ Overseas experience e.g., in Malaysia, Vitenam, Indonesia, Thailand, Burma, Hong Kong, Macua or China etc

§ Prior experience working as an Audit Senior or above in Big four audit firms

§ Exposure in a leading role in financial operations of companies in Singapore and Malaysia, Vietnam, Indonesia, Thailand, Hong Kong Macua or China etc

§ Demonstrated ability to handle sensitive information effectively and confidentially

§ Proven leadership capabilities in managing remote teams

§ Possess good business partnering skills with stakeholders across different levels

§ Possess excellent communication and interpersonal skills

§ Ability to thrive well in a complex and fast paced environment

§ An excellent command of both written and verbal in Chinese (Mandarin) and English is essential. (Another language as Vietnamese, Thailand, Cantonese… is an advantage)

§ An applicant who has a strong affinity for accomplishing Company’s vision profoundly is essential.

§ Willing to work on Saturday morning

§ A team player and able to work independently.

§ Able to start work immediately or short notice period (within a month)

Interested candidates may forward your CV to [email protected]. Information will be treated strictly confidential.

Service Technician

Company Overview:

Cleantools is the leader in cleaning solutions & systems in Singapore.

We develop, manufacture, and distribute premium products and cleaning systems for the European, Southeast Asian, Chinese, USA, and UK markets.

From cleaning machines & equipment to automatic robots & accessories, we always value sustainable relations with our clients and partners by providing bespoke products & services. Cleaning is our passion! We are always excited to share this knowledge through our expertise & experience. We are looking for a strongly motivated and skilled individual to be a part of this dynamic industry.

Join us

• 5 days work week
• Conducive working environment.
• Preferably with Class 3 driving license
• Training will be provided
• Salary will commensurate according to experience & qualifications

Job Scope

• Provides both on-site and in-house after sales support;
• Rectify and repair faults of various cleaning equipment and tools, e.g.vacuum cleaners, scrubbers, blowers;
• Maintain condition of various larger cleaning equipment e.g. Scrubber driers, road sweepers
• Troubleshoot and perform on job rectification works for clients;
• Demonstrate and train clients on the use of the various machines
• Deploy robotic cleaning machines to various sites and provide testing and training to clients
• Ad-hoc duties as assigned

Requirements

• Minimum Nitec / Higher Nitec in Electrical & Mechanical engineering related discipline.
• 1-2 years of hands-on experience is prefer but not necessary.
• Possesses basic electrical Know-Hows
• Preferably possesses class 3 license
• Good team player who can work well with others
• Able to communicate in both English and Mandrain

Working Conditions:

• · Operation hours: 8.30 am – 6.00 pm (Monday – Friday).
• · Working location: Kaki Bukit / Eunos Link.
• · Dress Code: Casual (e.g., business shirt).

Job Description

• Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers’ feedback
• Make accurate data entry to the CRM System and maintain records
• Participate in trainings, tests and audits when required

Pay Package

· Salary: $12/hour

· Yearly performance bonus: Up to 1 month of salary

Working hours (Shift and rostered)

• Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 9:00AM to 6.30PM PM – 12:30PM to 10PM, Night Shift as required. Shift shall be rostered. - With 1 hour of meal time
• 5 day work week, inclusive of 1 weekend work day

General Requirements:

• Able to work independently as well as in a team
• Proficient in MS Excel / office
• Customer service oriented

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
• B2B Accurate Data Entry

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”