1. More than 4 years of work experience in cleaning service company CUSTOMER SERVICE MANAGER or Manager;

2. Singapore citizen or Singapore PR is preferred;

3. Willing to work in shifts, night shifts, and mobile locations, where the work place is not fixed;

4. Cooperate with the company to arrange overtime work, and if the cleaners are absent, they must work on the job of cleaners, arrange and manage the jobs of cleaners;

5. Go to each customer's cleaning site to perform cleaning and sanitation management; customer service complaints, new market development, and other tasks assigned by the boss.

6. The salary is between $2400-4700 SGD, working six days a week, one day off a week, and willing to cooperate with overtime and rotating work.

Job Responsibilities:

1) Handle customer enquires channels via direct face-to-face interactions, hotline, WhatsApp, messages, emails and social media etc effectively.

2) Disseminate customer enquiries to appropriate sales staff for follow-up.

3) Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

4) Provide product, delivery, membership and promotion information including solution and consultation to customer with salespersons.

5) Arrange product collection, delivery appointment, refund, product exchange and follow up.

6) Liaising with various departments to ensure customer issues are resolved in a fast and timely manner.

7) Any other duties as assigned by the superior.

Job Requirements:

1) Ability to liaise with customers over the customer enquires channels in a professional manner.

2) Manage customers’ feedbacks or complaints efficiently in a timely manner.

3) Possess excellent computer skills especially Google drives, Google sheets and internet.

4) Possess excellent customer service handling skills with good attitude, positive mindset and a good team player.

5) Willing to work on a 6day work week – Retail hours: 12.30pm – 9pm with Off on a fixed weekday.

6) Those with some customer service background will have an added advantage.

7) Those without experience but with keen interest in handling customers and IT Savvy especially in Google Sheets, Google Drives and internet are welcome to apply.

8) Able to commence work within short notice.

9) Candidate must possess O level/Nitec/Higher Nitec/Diploma in Customer Service or its equivalent.

• Taking order
• Serving food & beverage to guest
• Ensure cleanliness of restaurant
• Any other ad-hoc duties as assigned

Requirements:

• Working Hours: 5 day work week, shift based
• Location: Promenade
• Salary: Up to $2600
• Able to start work on short notice or immediate

How to apply:

Interested applicants kindly state your expected salary, last drawn salary and starting date.

We regret to inform that only shortlisted candidates will be notified.

Log on to www.e-cruitteam.com.sg for more job opportunities!

EA Personnel: Teo Kai Xin, Joey

EA Reg ID: R23114229

EA Licence No.:19C9603

Job Summary

• To be overall responsible for the smooth management of dormitory

Job Description

• Direct the customer to articulate the suspected fault through carefully designed questions
• Identify the issue encountered by the customer and revert to the person in charge (IT)
• Arrange appointment with the client for follow up
• Monitor and follow up on all outstanding via email/phone
• Follow-up and update customer status and information
• Create and update records and databases with personnel, financial and other data
• Processing of financial documents, reports, statements and maintaining records.
• Coordinating office activities and operations to secure efficiency and compliance to company policies
• Managing all the administrative duties.
• Keep stock of office supplies and place orders when necessary
• Daily operation sales collection reconciliation and report.
• Daily Attendance Submission.
• Coordinating with external vendors, clients, staff and overseas suppliers on billing, delivery matters and reports.
• Perform any other ad-hoc duties as assigned.

Requirements

• Minimum GCE ‘O’ Level
• At least 1 year experience is preferred but not essential.
• Good command of spoken/written English and Basic computer MS Word/Excel
• Able to commit minimum 4 months
• Able to start immediate/short-notice

This position will start off as 1.5 year contract.

Location:
Great Eastern Office, at Eunos

Responsibilities:

• Attend to enquiries and requests via live chat in a professional and prompt manner
• Update and complete accurate information on customer interaction in the Customer Relationship Management (CRM) system
• Ensure effective and timely follow-up as promised to customers
• Manage customer complaints and feedback with a good closure
• Assist with ad-hoc initiatives/projects as delegated by Management

Working Hour:

Mon to Fri, 9am to 6pm

Salary:

$3000-$3500

Thank you!

Glendon Toh
Cornerstone Global Partners
EA: 19C9859
Reg no: R1982182

Waiter/ Waitress/ Service Crew

- Ushering customers to their tables

- Responsible for presenting menus to customers.

- Makes recommendations and serves food/beverages to customers.

- Able to communicate in English (Mandarin or Thai speaker beneficial)

- Full time or Part time (Flexi working hours)

Please call or sms 8168 4877

CubePay has an immediate job opening for "Field Service Technician" in Singapore. This crucial position provides round-the-clock technical support to our valued customers. Our customers are retail merchants in Singapore that depend on our digital payment devices to accept cashless payments. If you like to solve tech-related challenges for customers and be part of a team trusted for its service excellence, here is a unique job opportunity.

About the Job

The Field Service Technician is a vital member of the Technical Support Team, responding to customer requests for on-site attention, from training, installing, upgrading, and solving technical issues and ensuring a high level of merchant satisfaction.

What's in the Job

• Whenever a new merchant signs up to CubePay's digital payment service(s), you are required to help the merchant get started, from training, guiding, installing, setting up, and upgrading payment terminal devices - hardware, device software, and related networks.
• You will be on standby to respond to merchants requesting on-site technical support.
• You will be required to make scheduled visits to merchants to troubleshoot, solve their technical problems, as and when required.
• Finally, you will be required to send your service reports so we are able to continue to monitor and improve the quality of our customer support.

The Candidate

• You must have at least an ITE NITEC vocational qualification, its equivalent and/or higher.
• Valid Singapore Class 3 driving license.
• Possess beginner to intermediate consumer IT, hardware, software, and system networking knowledge.
• Comfortable in setting up and installing consumer smart devices (such as your smartphones, home networking routers, and WIFI, etc).
• Able to be put on standby duty, including weekends and public holidays.
• An independent problem-solver, pleasant personality, communicates well with customers, and a team player.

Compensation and Benefits

We will offer a competitive compensation package to the right candidate, including a basic salary and standby allowance, medical benefits, on-the-job training, and perks.

To apply, please click the below link:

https://careers.cubepayment.com/jobs/Careers/616675000001438080/Customer-Care?source=CareerSite

CubePay Candidate Data Protection Notice:

https://www.cubepayment.com/candidate-data-protection-notice

Job Description

• Provides leadership for customer operation specialists in order fulfilment with extended responsibilities in quota credit, collections and contracts.
• Accountable for ensuring strong compliance to SOX/ISO regulations and Company Standards of Business Conduct.
• Executes Strategic Intent and implementation of the organization/ business strategic plan. Works closely with Global Functions to ensure strong alignment and delivery to meet regional strategies. Direct design, development, and implementation of organization programs.
• Leads the Organization to meet the high standards expected related to Customer Satisfaction/ACX, Employee Satisfaction/LS, Service Level Agreement/Turn Around Times, and responsiveness to inquiries, operational and financial metrics and upholding policies & procedures. Drives a culture of collaboration, focus and customer intimacy.
• Plans, organizes, directs and controls the activities and resources required to provide innovative business solutions to the defined businesses partners and customers. Builds a culture of innovation and drives changes that improve the effectiveness and efficiency of the organization to meet customer and business goals.
• Responsible for upholding and driving Company’s culture & core values to build a sense of community within the operation and partner organizations.
• Executes plans to ensure the organization has the individual and overall capabilities meet future operational needs and builds a culture where employees are engaged & committed.
• Collaborates with Business Partners in Finance, Order Fulfillment, Sales and other functions to solve problems and provide efficient and streamlined best-in-class service to Company’s customer.
• Ensures progressive expansion of the organization´s scalability and steady productivity gains.

Qualifications

• Bachelors or Master Degree in Business Management or equivalent plus demonstrated industry experience integrating the resources of several complex departments or functions
• At least with 5 years of managerial or team lead experience
• Demonstrated ability to lead and transform multi-national organization, build motivated and engaged teams, and sustaining a positive work culture
• Demonstrated ability to collaborate cross-functional to improve processes and provide critical problem resolution
• Experience working in an audit environment governed by SOX, ISO, and other audit regulations

Job description

• Develop and maintain good relationship with current and new customers and ensure high level of client satisfaction
• Prepare, and convert all lifts / escalators under Free –Service (Defects liability Period) to be maintained under XJ Elevator Pte Ltd
• Attend to sales activities from quotation to sales order processing, order confirmation and providing technical support
• Act as a focal point for all sales, technical and administrative customer support issues
• Source and place order for equipment to meet customer requirements
• Liaise with suppliers to ensure prompt delivery date
• Organizes/ summarizes weekly backorder and sales analysis reports, maintenance of customer database
• Formulate and implement effective sales and marketing strategies, solicit new accounts and maintain existing accounts
• Prepare tender submissions
• Ensure compliance of both legislative and company policies when bidding for tenders and during the contract processes
• Ensure that deals are closed properly and the handover to the project team is done in a proper manner
• Maintain and develop product and industry knowledge
• Maintain proper filing and document control

Job Requirements:

• 5 years in the Elevator/Escalator industry
• 5 years of senior sales experience
• Must be able to travel
• Must be able to work odd hours
• Experienced sales personnel with good track records
• Dynamic, service and result-oriented self starter
• Innovative individual with creative sales strategy
• Effective communication and presentation skills
• Ability to work with people from all levels and backgrounds
• Ability to work independently and also, as a team and perform well under pressure in a fast paced environment
• Proficient in MS Office applications

Roles and Responsibilities

• Answering call from client and assist with customer enquiries
• Issue Invoice and follow up with customer's payment
• Issue quotation to client and follow up request
• Handle with follow-up action indicated in service report

Requirements

• shall have related customer service experience
• Excellent working attitude and interpersonal skills
• Independent individual that is keen to learn
• Proficient in MS Office
• Preferably experience in service for carpark system

Job Description

• Provides leadership for customer operation specialists in order fulfilment with extended responsibilities in quota credit, collections and contracts.
• Accountable for ensuring strong compliance to SOX/ISO regulations and Company Standards of Business Conduct.
• Executes Strategic Intent and implementation of the organization/ business strategic plan. Works closely with Global Functions to ensure strong alignment and delivery to meet regional strategies. Direct design, development, and implementation of organization programs.
• Leads the Organization to meet the high standards expected related to Customer Satisfaction/ACX, Employee Satisfaction/LS, Service Level Agreement/Turn Around Times, and responsiveness to inquiries, operational and financial metrics and upholding policies & procedures. Drives a culture of collaboration, focus and customer intimacy.
• Plans, organizes, directs and controls the activities and resources required to provide innovative business solutions to the defined businesses partners and customers. Builds a culture of innovation and drives changes that improve the effectiveness and efficiency of the organization to meet customer and business goals.
• Responsible for upholding and driving Company’s culture & core values to build a sense of community within the operation and partner organizations.
• Executes plans to ensure the organization has the individual and overall capabilities meet future operational needs and builds a culture where employees are engaged & committed.
• Collaborates with Business Partners in Finance, Order Fulfillment, Sales and other functions to solve problems and provide efficient and streamlined best-in-class service to Company’s customer.
• Ensures progressive expansion of the organization´s scalability and steady productivity gains.

Qualifications

• Bachelors or Master Degree in Business Management or equivalent plus demonstrated industry experience integrating the resources of several complex departments or functions
• Typically has 5 years of managerial experience
• Demonstrated ability to lead and transform multi-national organization, build motivated and engaged teams, and sustaining a positive work culture
• Experience in setting a clear and aligned organizational vision
• Demonstrated ability to define and execute strategic plans
• Established track record to define and implement strategies and programs that benefit your area of expertise
• Demonstrated ability to collaborate cross-functional to improve processes and provide critical problem resolution
• Experience working in an audit environment governed by SOX, ISO, and other audit regulations
• Proven ability to lead large teams and ensure operational excellence across the entire organization
• Customer Services/Operations experience preferred
• WW or strong Regional experience preferred
• Excellent verbal and written communication skills
• Experience to manage a multi-national team is a plus

We are looking for an energetic team player to join our growing organization with a keen eye for details and ability to multitask in a fast paced environment.

You will be a valued member of our Order Fulfilment department.

Responsibilities:

- General administrative duties including filing, general data entry and other administrative paperwork

- Attending to general customer enquiries

- Assist in invoice and delivery order generation, issuance of delivery pre-approval forms, mailing of all related documents

- Ad-hoc duties as assigned by supervisor or management

Requirements:

- Minimum O/N Level, Higher Nitec or Diploma in any field or equivalent

- Knowledge in SAP will be advantageous but not a requirement

- On-the-job training will be provided

- Strong willingness to learn

Advantages:

- Required to be able to speak english and chinese to communicate with chinese speaking clients

Applicable to Singaporeans and Singapore PR only

• Working location: Near to Bright Hill MRT
• 5 work days per week

Job Description:

• Check with supplier/system for price, stock availability, etc.
• Work out quote and lead time to customer.
• Processing Customer's PO.
• Preparing Delivery to Customer.
• Issuing of Credit/Debit Note when required.
• Liaise with supplies (processing PO, receive or return items from suppliers).
• To send SOA to customer & follow up payment from customers.
• To process consignment stock replenishment request.
• General admin duties such as documents filing, update bank statement & suppliers bank details to Dropbox, responding to call and email.
• Any ad-hoc job assigned.

Requirements:

• Must have relevant working experience.
• Knowledge to use Autocount software.

Job overview

You will establish and deepen relationships with new and existing customers and will be expected to promote service contracts to achieve annual sales target.

You are responsible for driving Company sales and coordinating all technical, after service sales and administrative support activities.

Job Responsibilities:

• Handles after sales enquiries, maintenance contracts, preparation of quotation, negotiation and all other follow up actions as required.
• Proactively engaging with customer on service sales and technical query to assist sales team to achieve sales growth target and maintain good relationship with clients.
• Provides technical supports during site installation, troubleshooting, testing and commissioning and schedule preventive maintenance.
• Manage day to day customer’s escalations and resolutions, ensuring all customer issues are resolved timely and meeting service SLA (Service level Agreement).
• Manage and communicate with the manufacturers on product complaints, and handle RMA issues.
• Provide sales & operational /logistic department in delivery at times and technical support in Company event/exhibition/ meeting.
• Provide internal/external training for doctors, nurses and BMEs.
• Support sales with technical knowledge, service contract pricing and necessary information during tender project and contracts.

Qualification and working experience:

• Min Degree in Engineering (Electrical & Electronic) or equivalent. Strong electrical or electronics engineering fundamental knowledge. Knowledge on theory, structure, application, testing methodology and component fault diagnosis/analysis will be added advantage ( preferably in medical field);
• Willing to go Overseas Training Bonds.
• Hands-on experience in healthcare will be an advantage.
• Effective spoken and written communication in English.
• Ability to use MS Outlook and Excel is a must.
• Ability to handle stressful and fast paced environment and good communication with fellow colleagues and clients.
• Strong self-discipline with initiative and learning spirit with positive attitude, team work and responsibility.

Job Scope:

• Responsible for the entire sales cycle
• Actively explore new business accounts and develop client base
• Conduct cold calls and face-to-face meetings with clients
• Enjoy interacting and communicating with people, maintain good rapport with our IT Business Partners
• Follow-up on leads and sales inquires
• Closing sales and driven to achieve monthly sales target

Requirements:

• A winner with a hunter role mindset
• Self-starter, result-driven, energetic & positive thinking
• Excited about the opportunity to develop consultative sales skills and to meet monthly targets
• Preferably with 1-2 years of proven track record in B2B sales or 1-2 years of related working experience
• Exposure to IT-related products will be best

Others:

• 5 Days work week from Mon to Fri 9AM to 6:30PM
• Location: Kaki Bukit
• Annual Leave, Medical Benefits
• Commission and Incentives when sales targets are met

Kindly note that this position requires you to possess a strong willingness take on responsibilities and challenges.

Job Type: Full-time

Pay: $2,500.00 - $3,500.00 per month

Benefits:

• Cell phone reimbursement
• Employee discount
• Health insurance
• Parental leave

Schedule:

• Monday to Friday

Experience:

• Sales: 1 year (Preferred)

Work Location: In person

This position is based in Singapore.

1. Performed general maintenance, in-house repair, and calibration/adjustment of electrical measuring instruments.

2. Work to diagnose a defect in the unit, determine the solution, and provide a technical report

3. To liaise with the Distributor, Customer, and Head office about the technical issues.

4. Responsible for the maintenance of standard instruments.

5. Responsible for the safe-keeping and inventory of repair parts

6. Ensure proper records and calibration documents are well maintained.

7. Support in the management of the demo unit

8. On-site support to evaluate the product with issues.

Job Requirement

The other qualifications required are as follows:

• Bachelor's degree in Electrical and Electronics Engineering or other similar fields
• 2 - 3 years of work experience in failure analysis would be advantageous
• Fluent in English
• Able to work independently
• Open-minded and see partners as an asset
• Able to communicate well with different stakeholders, customers, suppliers
• A willingness to travel within the region
• ** no age, gender and nationality limitations

Roles & Responsibilities

Main Duties and Responsibilities

· Handle calls and emails in a timely manner by providing necessary information required by customer

· Respond to customer's queries with the aim of achieving first call resolution

· Liaise with customers and contractors on on-going projects

· Support the engineering team in various activities and documentations

· Coordinate with different departments such as engineering teams to ensure smooth operations

· Perform total account management such as preparing quotations, billings, and payment collections

· Handle and monitor service reports such as issuance and proper encoding

· Perform other administrative works that may be assigned from time to time.

Qualifications

· Excellent in verbal and written communication skills

· Good team player with proactive attitude

· Able to work independently in a fast-paced environment

. Must be able to multi-task and work under pressure

. Able to work 5.5 days.

1) Trainee Techs

• PC literate
• No experience required
• Full course on the job training will be provided
• AWS Bonus + Insurance coverage

2) Technicians

• PC literate & some experience in other technical fields are welcome to apply
• Full course on the job training will be provided
• Candidates whom possess own motorbike will be an added advantage
• Salary will commensurate with experience
• AWS Bonus + Insurance coverage

3) IT Technicians

• Basic networking skill, Setup/Support/WLAN.
• Practical Training will be provided.
• Junior and Senior positions available.

• Manning of hotlines & Customer Care mailbox
• Handling incoming enquiries via hotlines, email etc
• Any other ad-hoc duties as assigned

Requirement:

• Minimum Diploma
• Location: Somerset
• Working hours: Mon - Fri, 8:30am - 6pm
• Salary: Up to $3000
• 1 year contract (renewable)
• Able to start work immediate or within short notice

How to apply:

Interested applicants kindly state your expected salary, last drawn salary and starting date.

We regret to inform that only shortlisted candidates will be notified.

Log on to www.e-cruitteam.com.sg for more job opportunities!

EA Personnel: Wong See Yun

EA Reg ID: R21100918

EA Licence No.:19C9603

• Provide efficient telephone services by answering calls promptly and in a courteous and helpful manner
• Coordinating customer’s order request
• Excellent written and oral communications skills, preferably candidate can speak and understand English, Mandarin, and local dialects to liaise with non-English speaking customer’s requests.
• Should also possess good people skills and a team player
• Possess good decision-making, problem solving and communication skills
• Capacity to manage emotions and maintain an effective team environment
• Able to follow, perform and maintain a good and positive performance
• Interacting with customers and handling customer queries and complaints in a timely manner
• Maintaining relationships with profitable customers
• Patience and willing to go the extra mile to satisfy customers satisfactory
• Daily update of orders into excel
• Any ad-hoc duties as assigned by your Superior

Job Requirement:

• Patience & Meticulous
• Time Management
• Excellent in communication & Interpersonal skills
• Able to work both independently & as a team
• May need to pick up calls and attend to customer's queries during weekends and after working hours
• Immediate Starter

Workplace location: Yishun

Job Duties:

· Responds to customer inquiries, acts as liaison with other internal business groups.

· Responsible for scheduling Onsite Field Service Engineers and Authorized Service Providers (ASP) to install, repair or maintain and other applicable instruments.

· Works closely with Sales and Support Organizations, Customer Operations Center, Support Parts Logistics and Authorized Support Providers to ensure timely delivery of services to our customers.

· Provides administrative support for the Service Contact Center, including call management, document creation and office automation.

· Works in strong partnership with Technical Remote Support Engineers and has direct responsibility of meeting contractual response times on all assigned tasks.

· Provides substitute support to the scheduling team in handling customer facing issues, when necessary.

- Other administrative duties as assigned

Job Requirements:

· Diploma or degree holder with 1-2 years relevant experience . Ability to manage a highly pressurized and demanding multitasking environment on a daily basis, responding to sudden changes of priority and to management escalations with immediate solutions.

· Strong planning and organization skills.

· Knowledge of Microsoft Office Suite and relevant SAP modules.

· Effective communication skills – verbal, written and listening (English).

· Ability to work independently and without direct supervision.

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

RESPONSIBILITIES

• Deliver consistent good customer service including inquiries, and complaints at all times
• Be customer-centric with both internal and external stakeholders via all communication channels.
• Handle phone and email enquiries of current and prospective customers of NTUC Health
• Advise and promote the value of our NTUC Health services to the customers.
• Address enquiries, referrals, scheduling of appointments and other support required from the various communication channels; recommend relevant services within NTUC Health to address the needs of the stakeholders.
• Manages service feedback and liaises with relevant stakeholders to resolve the issues within a stipulated time frame.
• Track and monitor customers' enquiries from all channels such as Call Centre Hotline, E-mails, Whatsapp, and Online Messages in a timely manner, including service recovery.
• Meet KPI requirements.
• Perform any other duties that may be assigned from time to time by the Reporting Officer.

• Preferably general degree or minimum A' Levels with some customer service experiences
• Someone with strong written and verbal communication skills
• Someone who is resourceful and provides timely and accurate information to our seniors
• Someone who is patient and meticulous and enjoys working with a senior person.
• Prior experience in the healthcare sector is preferred.
• Proficiency in a 2nd language would be advantageous.

Job Responsibilities:

• Work with internal and external customers to provide technical assistance with Bray valves, actuators, and control products.
• Receive and process product returns and evaluations of defective valves & actuators.
• Handle the repair of Bray valves, actuators & controls.
• Provide field evaluations and repair Bray products as required.
• Utilize our ERP systems to receive, stage & transfer products to other departments.
• Modify, rebuild, setup and calibrate actuator switchboxes and positioners
• Permanent work authorization for Singapore required

Ideal Experience/Minimum Qualifications:

• Minimum five (5) to ten (10) years’ experience as a field technician or technical support position in the building automation and controls industry
• Prior experience with valve actuation and/or control valves is preferred
• Electrical and pneumatic actuator troubleshooting experience
• Experience with Multimeter Troubleshooting of Electrical Systems
• Ability to configure, calibrate and commission digital equipment
• Knowledge of DDC control systems, Bacnet and Modbus networks is a plus
• Ability to read and interpret Electrical Control and Mechanical Control Drawings
• Ability to interpret P&ID Drawings
• Computer skills: MS Office applications (Excel, Word, Outlook) LN, outlook, CRM and other applicable software
• Able to Lift 50 Lbs. or less periodically
• Must have a valid driver’s license
• 5 years experience in valve and automation controls experience (Electric, Pneumatic and Hydraulic)

Overseeing the service operations to ensure high-quality and efficient delivery of services to our clients.

Lead a team of service technicians, manager service schedules, and maintain strong customer relationships.

Responsibilities:

• Lead and manage a team of service technicians, providing guidance, support and coaching as needed.
• Delegate tasks, set performance objectives, and conduct regular performance reviews to ensure the team meets or exceed service targets.
• Oversees all aspects of service operations, including scheduling, dispacting and monitoring service call to ensure timely and efficient resolution of customer issues.
• Coordinate with other department to optimize resource allocation and meet service demand effectively.
• Maintain accurate records of service activities, including service reports, maintenance schedules, and inventory management.
• Build and maintain strong relationships with clients by providing excellent customer service and addressing their inquiries, concerns, and feedback promptly and professionally.
• Conduct regular follow-ups with clients to ensure satisfaction and identify opportunities for service improvement.
• Utilize technical knowledge of air conditioning systems to assist service technicians in diagnosing complex issues, troubleshooting problems, and implementing effective solutions.
• Stay updated with industry trends, best practices, and technological advancements to enhance service quality and efficiency.
• Ensure that all service activities comply with safety regulations, company policies, and industry standards to minimize risks and ensure the well-being of employees and clients.
• Conduct regular safety training sessions and audits to promote a culture of safety within the service team.
• Manage service budgets effectively, monitor expenses, and identify opportunities for cost optimization without compromising service quality.
• Prepare budget forecasts, analyze financial reports, and make recommendations for resource allocation and expenditure control.

Job Summary

• Support the implementation of Warranty (Standard and Extended) & Service offerings, analysis & reporting for Regional HQ and subsidiaries in South East Asia.

Warranty (Standard/Extended)

1. Responsible for Warranty & Service offerings related operational tasks (i.e. price setting, alignment with Business units, implementation and process alignment with subsidiaries).
2. Collaborate with Business units to obtain warranty conditions prior product launch.
3. Ensure system and processes are maintained to fulfil set warranty conditions, in line with HQ policies.
4. Set and maintain Warranty & Service offerings master and pricing in system

Aftersales cost analysis & reporting

1. Support as back-up PIC for Aftersales financials reporting & analysis monthly

• Support review of Regional Warranty & Service offerings to ensure alignment to market requirements
• Support Regional HQ with analysis & reports as assigned by management
• Review and set up processes, problem-solving and continuous improvement/PDCA
• Provide prompt support to the management and team for any other assignments/duties that are required based on business needs

Key Accountabilities

• Ensure accurate Warranty & Service offerings to support Business requirements
• Ensure timely release of Warranty (Standard/Extended) conditions/offerings before product launch
• Provide analysis on Extended Warranty costs (profitability) for price setting/alignment
• Timely submission of Aftersales financials reporting as back-up PIC when required

Job Requirements

Job / Skills Competencies

• Warranty management & administration
• Proficient in Microsoft Office Suite
• Problem-solving and Continuous improvement mindset
• Meticulous, Analytical, Team player, Effective communicator (Verbal & Written)

Work Experience

• Minimum 5 years in Aftersales Service, in MNC with B2B & B2C setting

1. Service product/ extended warranty price setting and cost analysis
2. Service / post-sale support environment
3. Financials related function, data tabulation/ processing

Qualifications

• Diploma or Degree in Business/Finance related